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ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
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Class of Restriction (COR) Issue 3 March 1996 3-547 restrictions, calling party restrictions, called p arty restrictions, and miscellaneous restrictions. CORs can be established, as required, to provide the needed combinations. Interactions The following features interact with the Class of Restriction feature. nAAR/ARS Partitioning Partition Group Numbers are assigned via a COR. nAAR/ARS Originating FRLs are assigned via a COR. Termination and Misc ellaneous Restrictions do not a p ply to ARS/AAR calls. nBrid ged Call Ap pearance The COR assigned to a voice terminal’s primary extension also a p plies to calls originated from a bridged call appearance of that extension on another terminal. nCall Coverage Users who may normally be restricted from calls can still receive calls directed to them via Call Coverage. When a call goes to coverage, it is the called party’s (not the covering party’s) restrictions that are used. nCall Forwarding All Calls If a call would normally be restricted between the forwarding and forwarded-to extensions, Call Forward ing activation is denied. Restrictions are always checked when Call Forwarding is activate d, but not when a call is actually forwarded. nControlled Restriction Restrictions assigned via the Controlled Restriction feature override the calling and called party restrictions via a COR. Activate and deactivate controlled restrictions for another extension or group of extensions. nEmergency Access to Attendant Emergency Access to Attendant calls are not restricted by COR. nForced Entry of Account Code This feature can be assigned via a COR. nInward Restriction This feature is assigned via a COR. nManual Terminating Line Restriction This feature is assigned via a COR.
Feature Descriptions 3-548Issue 3 March 1996 nOrigination Restriction This feature is assigned via a COR.
Class of Restriction (COR) Issue 3 March 1996 3-549 nOutward Restriction This feature is assigned via a COR. nPrivate Network Access and Public Network Access Access to the public network via the private network is allowed or denied via a COR (assuming the private network provides the capability to access the public network). nTermination Restriction This feature is assigned via a COR. nAll-Toll Restriction, TAC-Toll Restriction This feature is assigned to an originating facility via a COR. (Toll Restriction is assigned to an outgoing trunk group on the trunk group form.) TAC-toll restriction can be disabled for specific outgoing trunk groups on the trunk group form. Administration COR is administered by the System Manager. For each COR which is assigned, the following items must b e administered: nAccess to Malicious Call Trace nCOR Number nFR L nPermission to access EPSCS o r CCS A off-net facilities nCalling Party Restriction nCalled Party Restriction nPermission to call other CORs nForced Entry of account codes for CDR (yes or no) nPartitioned Group Number nPriority Queuing (yes or no) nCan Be Service Observed (yes or no) nCan Be A Service O bserver (yes or no) nTime of Day Plan Numb er nDirect Agent Calling nFacility Access Trunk Test nFully Restricted Service nRestricted Call List nUnrestricted Call List
Feature Descriptions 3-550Issue 3 March 1996 Assignment of Restrictions A COR is assigned to each of the following: Voice Terminals All voice terminals must b e assigned a COR. The same COR may b e assigned to all voice terminals or a unique COR may be assigned to a particular voice terminal or group of voice terminals. This COR a pplies individually to each voice terminal and is independent of all other COR a p plications, such as Misc ellaneous Restriction groups or UCD groups. The main items of concern for individual voice terminals are calling party restrictions and called party restrictions (discussed previously under ‘‘Use of CORs’’). If no restrictions are needed for a certain group of voice terminals, ‘‘none’’ can b e specified for b oth calling party and called party restrictions. If it is desired to restrict a group of voice terminals from making outside calls, a COR specifying a calling party restriction of ‘‘outward’’ should be established. Add itionally, miscellaneous restrictions, restrictions to CCSA and EPSCS off-network calling capabilities, and FRLs also apply. A separate COR must be established for each unique set of restrictions. Trunk Groups Each trunk group is assigned a COR. Trunk groups are assigned CORs mainly for the use of miscellaneous restrictions. Calling p arty and c alled party restrictions should be ‘‘none.’’ Whether or not a CO or FX trunk group is restricted is specified on the trunk group form used during implementation. CO and FX trunk groups default to being toll restricted for TAC calls. Toll Restriction for TAC calls can be disabled for certain CO/FX trunk groups on the trunk form. Attendant Consoles (as a group) and Individual Attendant Extensions Attendants are normally allowed full access to the system’s capabilities. Therefore, calling and called party restrictions are usually set to none. Also, access to the attendant is normally allowed to all CORs. This is a c complished via a y (yes) for the attendant’s COR in the “CALLING PERMISSION” field on the screen form for each assigned COR. Tenant restriction are usually assigned to permit: — Attendant and served tenants to call each other — Attendant to call trunks, etc. that served tenants can access.
Class of Restriction (COR) Issue 3 March 1996 3-551 Data Module, Loudspeaker Paging Access Zone, Code Calling Access Zone, and Remote Access Barrier Code Each data module, Loudspeaker Paging Access zone, Code Calling Access zone, and Remote Access barrier code is assigned a COR. Through Misc ellaneous Restriction groups certain users are allowed access to certain facilities, while other users are denied access. For example, if a Loudspeaker Paging Access zone has a COR of 3, then a voice terminal with a COR marked Calling Restriction = N for COR 3 c annot access that Loudspeaker Paging Access zone. Terminating Extension Group, Automatic Call Distribution Split, Uniform Call Distribution Group, and Direct Department Calling Group These groups are set up to receive calls. A COR is assigned to each group. This COR is distinct and separate from CORs assigned to the individual group members. The group COR allows or denies calls to the group. Since Misc ellaneous Restriction groups are normally used to restrict calling, called party restrictions should be specified as ‘‘none.’’ Since a group cannot originate a call, calling party restrictions do not apply. However, for simplicity, ‘‘none’’ is normally specified. For calls by group members or calls to individual group members, the COR assigned to the voice terminal ap p lies. The group COR has no effect on calls directly to or from a group member. The imp ortant aspect of these CORs is that they allow the called party restrictions of the group (normally none) to be different from the called party restrictions of the individual g roup members (Inward, Manual Terminating Line, or Termination). Hardware and Software Requirements No a d ditional hardware or software is required.
Feature Descriptions 3-552Issue 3 March 1996 Class of Service (COS) Feature Availability Class of Service is available with all Generic 3 releases. Description Defines whether or not voice terminal users may access the following features and functions: nAutomatic Callback nCall Forwarding nData Privacy nPriority Calling nOff-Hook Alert nConsole Permission nClient Room There are only two choices for each feature; a voice terminal user or individual attendant can or cannot access the feature. There are 16 possible COSs. Each COS is used to allow or d eny access to seven features and functions. The parameters can be changed to meet individual COS needs. To assign a COS, administer the d esired allowed/denied combination of features and functions for one of the 16 COSs, and indicate that COS number when implementing voice terminals. Which COS numb ers represent which combination of allowed/denied features are given in the DEFI NIT Y Communications System Generic 3 Version 4 Implementation , 555-230-655, or DEFI NI TY Com munications System Generic 3 V2/V3 Implementation, 555-230-653. In a ddition to Automatic Callback, Call Forward ing, Data Privacy, and Priority Calling, the DEFINITY system Generic 3 offers the following functions: nOff-Hook Alert Can be administered only if the optional Emergency Access to the Attendant feature is provided. The Off-Hook Alert function lets the customer administer yes/no to each of the 16 established COS parameters according to the allowed/denied capability to access this feature.
Class of Service (COS) Issue 3 March 1996 3-553 nConsole Permission Allows multi-appearance voice terminal users to control the same features the attendant controls. This feature is usually available to front desk personnel in a hotel/motel. With console permission, you can do the following: — Activate Automatic Wakeup for another extension. — Activate and d eactivate controlled restrictions for another extension or group of extensions. — Activate and deactivate Do Not Disturb for another extension or group of extensions. — Activate Call Forwarding for another extension. nClient Room This function can be administered when Hosp itality Services are provided. This function allows the Check-in, Check-out, Room Change/Swap, and Maid Status features. In addition, it is required at consoles or terminals that are to receive Message Waiting Notification. Other than to allow/deny access to the described features, COS has no other use in the system. Restriction groups and call origination/reception privileges are defined and assigned by a COR, not a COS. Considerations COS is used to assign as many as seven features. Each voice terminal and individual attendant is assigned one of 16 COSs to determine whether or not it has any or all of these features. COS serves no other purpose than to assign these features. Interactions None. Administration A COS is assigned to each voice terminal extension by the System Manager. The parameters for each COS can be changed. The only other administration required is the assignment of a COS to each individual attendant and voice terminal. A COS should be assigned on ‘Data Module’ and ‘Access Endpoint’ forms. A separate COS should be used for data applications. A COS can also be assigned to a remote access barrier code.
Feature Descriptions 3-554Issue 3 March 1996 Hardware and Software Requirements No a d ditional hardware or software is required.
Code Calling Access Issue 3 March 1996 3-555 Code Calling Access Feature Availability Code Calling Access is available with all Generic 3 releases. Description Allows attendants, voice terminal users, and tie trunk users to page with coded chime signals. As many as nine individual p aging zones can be p rovided. (A zone is the location of the loudspeakers, for example, conference rooms, warehouses, etc.) In a d dition, one zone can be provided to activate all zones simultaneously. Each p a ging zone requires a separate Code Calling A c cess c o de. A paging party dials the Code Calling Ac cess c o de and the extension numb er assigned to the person to be paged. The p a ging party is automatically parked (through the Call Park feature) on the p a ged p arty’s extension number. The system translates the number to a chime code and then plays the c o de over loudspeakers. The paged party, recognizing the chime code, can answer the call from any voice terminal within the system by dialing the Call Park Answer Back access code and his or her own extension number. Considerations With Code Calling Ac cess, users do not have to b e at their own voice terminal in order to answer calls. Users who are frequently away from their voice terminal or at a location where a ringing voice terminal might be disturb ing can be assigned a chime code. When a user’s chime c o de is heard , that user can answer the parked call from a nearby voice terminal. The system can have up to nine individual zones plus one zone to activate all zones simultaneously. As many as 125 three-digit chime codes can be provided. Only one extension number can be assigned to each chime code. Interactions The following features interact with the Code Calling Access feature. nAbbreviated Dialing If Abbreviated Dialing is used for Code Calling Access, special characters should not be used. If they are used, the call is denied.
Feature Descriptions 3-556Issue 3 March 1996 nCall Park This feature is automatically provided with Code Calling Access. nConference — Attendant A call cannot be conferenced while accessing paging equipment. The attendant can, however, release the call after paging the called party. nConference — Terminal A call cannot be conferenced while accessing paging equipment. nControlled Restriction Controlled Total restriction prohibits use of Code Calling Access. nLoudspeaker Paging Access It is not possible to use a PagePac. paging system for Code Calling Access when multi-zone p aging is desired. The PagePac paging systems expect a two-digit code to access a particular zone. The system, however, immediately plays the chime code once a connection is established. nMisc ellaneous Trunk Restriction Voice terminals and tie trunks with this restriction cannot use Code Calling Access. nOrigination Restriction This restriction prohibits use of Code Calling Access. nTransfer A call cannot be transferred while accessing paging equipment. Administration Code Calling Access is administered by the System Manager. The following items can be administered: nTrunk access code and COR for each of the nine individual paging zones and for the zone used to activate all zones simultaneously. nNumber of times (one to three) the chime code plays. If the chime code is set to play more than once, the paging party must remain on the call until the chime code is repeated the desired number of times. nLoudspeaker locations (name of zone). nThree-Digit chime codes for extensions. The c o des are combinations of the digits one through five.