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ATT DEFINITY Communications System Generic 3 Instructions Manual

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    							555-230-204
    Issue 3
    March, 1996
    DEFINITY Communications 
    System Generic 3
    Feature Description
    Graphics © AT&T 1988
    Table of 
    Contents 
    						
    							Contents
    Issue  3   March 1996iii
    Table of Contents i
    About This Document lxxiii
    nPurposelxxiii
    nIntended Audiences lxxiv
    nReason For Reissuelxxiv
    nHow to Use This Documentlxxiv
    nOrganization lxxiv
    nSecurity Requirements lxxv
    nConventions Used in This Document lxxv
    nTrademarks and Service Marks lxxv
    nHow to Make Comments About This Document lxxvi
    1 Introduction 1-1
    nOverview 1-1
    nGeneric 3 Version 1 1-3
    G3i Version 1 1-3
    G3i-Global Version 1 1-4
    G3r Version 1 1-4
    G3s Version 1 1-6
    G3vs Version 1 1-6
    nGeneric 3 Version 2 1-7
    New Features for Version 2 1-7
    nGeneric 3 Version 3 1-7
    New Features for Version 3 1-8
    nGeneric 3 Version 4 1-8
    New Features for Version 4 1-9
    nGeneric 3 Notation 1-10
    nSecurity Measures 1-13 
    						
    							Contents
    ivIssue  3   March 1996 
    Logoff Notification 1-14
    Passwords 1-14
    Physical Security 1-14
    Remote Ad ministration Port 1-15
    Trunks 1-15
    AUDIX 1-15
    Automated Attendant1-16
    Call Forwardin g 1-16
    Call Vectoring 1-16
    Action 1-17
    Enhanced Call Transfer1-17
    Action 1-18
    Remote Ac cess 1-18
    Other Features Requiring Security Precautions 1-19
    nOrganization of Features 1-20
    Organization of Each Feature Section1-20
    2 Functional Description 2-1
    nOverview 2-1
    nVoice Management Overview 2-2
    Voice Management Features 2-2
    nData Management 2-7
    Data Networking 2-10
    Data Communications Protocols and Interfaces2-13
    ISDN Protocols2-14
    Electronic Industries Association (EIA) 2-14
    EIA RS-232D2-14
    RS-4492-15
    RS-3662-15
    Digital Communications Protocol (DCP) Interface 2-15
    BX.25 Packet Switching Protocol 2-16
    nInternational Telecommunications
    Union - Telecommunications,
    Specifications Sector (ITU-T) Interface 2-20 
    						
    							Contents
    Issue  3   March 1996v
    X.25 Packet-Switching Protocol2-20
    Wideband Switching2-21
    nData Management Features 2-22
    nNetwork Services 2-23
    Network Services Features 2-23
    Private Network Configurations 2-24
    Electronic Tandem Network (ETN)2-25
    Distributed Communications System (DCS)2-25
    Main/Satellite/Tributary2-29
    Trunking 2-30
    nSystem Management2-34
    System Management Features 2-34
    System Ad ministration 2-35
    Remote Ad ministration 2-36
    Technical Service Center (TSC) 2-36
    nHospitality Services2-37
    Hosp itality Services Features 2-37
    nCall Center Services 2-38
    Call Center Services Features 2-38
    3 Feature Descriptions 3-1
    nOverview 3-1
    nAAR/ARS Partitioning 3-2
    Feature Availability 3-2
    Desc ription 3-2
    Considerations 3-3
    Interactions 3-3
    Ad ministration 3-4
    Hard ware and Software Requirements 3-4
    nAbandoned Call Searc h 3-5
    Feature Availability 3-5
    Desc ription 3-5
    Considerations 3-5 
    						
    							Contents
    viIssue  3   March 1996 
    Interactions 3-6
    Ad ministration 3-6
    Hard ware and Software Requirements 3-6
    nAb breviated Dialin g (AD) 3-7
    Feature Availability 3-7
    Desc ription 3-7
    List Types 3-7
    List Entries 3-8
    Personal Number List Entries 3-8
    Group Number and System Numb er 
    List Entries 3-9
    Enhanced Number List 3-9
    List Assignments and Designations 3-9
    Privileged Lists 3-10
    Special Characters3-10
    Access Options 3-11
    Programming Personal Lists, Abbreviated
    Dialing Buttons and Automatic Dialing Buttons 3-13
    Programming Group Lists 3-13
    Considerations 3-14
    Security Measures 3-15
    Interactions 3-15
    Ad ministration 3-16
    Hard ware and Software Requirements 3-17
    nAd d/Remove Skills3-18
    Feature Availability3-18
    Desc ription 3-18
    Feature History 3-19
    Considerations 3-19
    Interactions 3-19
    Ad ministration 3-19
    Hard ware and Software Requirements 3-20
    nAdministered Connections 3-21
    Feature Availability3-21
    Desc ription 3-21
    Access Endpoints 3-21
    Typical Administered Connection Configurations 3-22 
    						
    							Contents
    Issue  3   March 1996vii
    Establishment of Administered Connections 3-22
    Administered Connection Establishment Retries 3-23
    Dropping an Administered Connection3-23
    Administered Connection Failure: 
    Auto Restoration and Fast Retry 3-24
    Interactions 3-25
    Ad ministration 3-27
    Hard ware and Software Requirements 3-30
    nAdministrable Language Displays3-31
    Feature Availability3-31
    Desc ription 3-31
    Feature Disp lays 3-31
    Automatic Wakeup3-31
    ASAI 3-33
    Busy Verification of Stations and Trunks 3-33
    Call Ap pearance Designation3-33
    Call Detail Record3-34
    Call Progress Feed back 3-34
    Class of Restriction3-35
    Date/Time Mo d e and Formats 3-35
    Do Not Disturb (Hotel/Motel feature) 3-37
    Expert Agent Selection 3-38
    Field  Separator 3-39
    Integrated Directory Display Mo de 3-39
    ISDN 3-39
    Leave Word Calling 3-40
    Malicious Call Trac e 3-44
    Misc ellaneous Attendant Features 3-45
    Caller Information 3-45
    Emergency Access to Attendant3-45
    Queue Status 3-46
    Queue Status Indication3-46
    Miscellaneous Call Identifier 3-46
    Party Identifiers 3-51
    Property Management System Interface3-51
    Security Violation Notification 3-53
    Stored Number 3-53
    Time of Day Routing3-54
    Considerations 3-55
    Interactions 3-56
    Ad ministration 3-56 
    						
    							Contents
    viiiIssue  3   Marc h 1996 
    Hard ware and Software Requirements 3-56
    nAdministration Without Hardware (AWOH) 3-57
    Feature Availability3-57
    Desc ription 3-57
    Considerations 3-58
    Interactions 3-58
    Voice Terminal Interactions 3-58
    Attendant Interactions3-61
    Data Terminal Interactions 3-63
    Association/Disassociation of Terminal Feature 
    Interactions 3-63
    World Class Attendant3-66
    Data Mo dules 3-67
    Ad ministration 3-68
    Hard ware and Software Requirements 3-68
    nAdvice of Charge 3-69
    Feature Availability3-69
    Desc ription 3-69
    When Information Is Received3-70
    During and End 3-70
    End Only 3-70
    AOC in CDR Reports3-70
    Reporte d Units 3-71
    Considerations 3-71
    Interactions 3-71
    Ad ministration 3-72
    Hard ware and Software Requirements 3-72
    nAgent Call Handling3-73
    Feature Availability3-73
    Desc ription 3-73
    Agent Log-in and Log-out 3-73
    Agent Answering Options 3-75
    Automatic Answer 3-75
    Manual Answer 3-76
    ACD Work Modes 3-76
    Agent Request for Supervisor Assistance3-78
    ACD Call Disconnecting3-79 
    						
    							Contents
    Issue  3   March 1996ix
    Stroke Counts 3-80
    Call Work Codes3-81
    Forced Entry of Stroke Counts and 
    Call Work Codes 3-82
    Agent Sizing  (G3V3 a n d later releases) 3-82
    Considerations 3-84
    Interactions 3-86
    Ad ministration 3-87
    Hard ware and Software Requirements 3-88
    nAlphanumeric Dialing 3-89
    Feature Availability3-89
    Desc ription 3-89
    Considerations 3-89
    Interactions 3-90
    Ad ministration 3-90
    Hard ware and Software Requirements 3-90
    nAlternate Facility Restriction Levels (AFRL) 3-91
    Feature Availability3-91
    Desc ription 3-91
    Terminal User Perspective 3-92
    Attendant Perspective 3-92
    Line Originator Case 3-92
    Trunk Originator Case 3-93
    Authorization Code Case 3-93
    Considerations 3-94
    Interactions 3-94
    Ad ministration 3-94
    Field  Description3-94
    Error Messages 3-94
    Help Messages3-95
    Initial Values3-95
    Administration of AFRL Feature Button 3-95
    Attendant Class of O perations 3-95
    Hardware/Software Requirements 3-96
    nAnswer Detection3-97
    Feature Availability3-97
    Desc ription 3-97
    Considerations 3-98 
    						
    							Contents
    xIssue  3   March 1996 
    Ad ministration 3-98
    Interactions 3-98
    Hard ware and Software Requirements 3-98
    nAttendant Auto-Manual Splittin g 3-99
    Feature Availability3-99
    Desc ription 3-99
    Considerations 3-99
    Ad ministration 3-99
    Hard ware and Software Requirements 3-99
    nAttendant Call Waiting 3-100
    Feature Availability3-100
    Desc ription 3-100
    Considerations 3-101
    Interactions 3-101
    Ad ministration 3-102
    Hard ware and Software Requirements 3-102
    nAttendant Control of Trunk Group Access3-103
    Feature Availability3-103
    Desc ription 3-103
    Considerations 3-104
    Interactions 3-104
    Ad ministration 3-105
    Hard ware and Software Requirements 3-105
    nAttendant Direct Extension Selection
    With Busy Lamp  Field3-106
    Feature Availability3-106
    Desc ription 3-106
    Standard DXS Tracking with Hundreds 
    Select Buttons3-107
    Enhanced DXS Tracking 3-108
    The Group Display Button3-108
    Considerations 3-109
    Interactions 3-109
    Ad ministration 3-110
    Hard ware and Software Requirements 3-110
    nAttendant Direct Trunk Group Selection3-111 
    						
    							Contents
    Issue  3   March 1996xi
    Feature Availability3-111
    Desc ription 3-111
    Considerations 3-111
    Interactions 3-112
    Ad ministration 3-112
    Hard ware and Software Requirements 3-112
    nAttendant Disp lay 3-113
    Feature Availability3-113
    Desc ription 3-113
    Call-Related Information 3-115
    Call Ap pearance Identification3-115
    Calling Party Identification 3-115
    Called Party Identification3-115
    Internal COR 3-115
    Call Progress  Feedback 3-116
    Call Purpose3-116
    Sample Displays 3-118
    Considerations 3-119
    Interactions 3-120
    Hosp itality 3-120
    Ad ministration 3-120
    Hard ware and Software Requirements 3-121
    nAttendant Intrusion (Call Offer) 3-122
    Feature Availability3-122
    Desc ription 3-122
    Considerations 3-122
    Interactions 3-122
    Ad ministration 3-123
    Hard ware/Software Re quirements 3-123
    nAttendant Override of Diversion Features 3-124
    Feature Availability3-124
    Desc ription 3-124
    Considerations 3-124
    Interactions 3-124
    Ad ministration 3-124 
    						
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