ATT DEFINITY Communications System Generic 3 Instructions Manual

							Issue  3   March 1996IN-1 
INIndex
Numerics
1 Digit Dialing,3-1108
1 Digit Dialing and mixed numbering plan
,3-514
731XH Series Terminals
,3-821, 3-885
7400A Data Modules,3-585
A
AAR,3-151, 3-152, 3-155, 3-161, 3-163
analysis,3-164
dialin g
,3-163
routing patterns
,3-166
time of day,3-164
AAR/ARS Partitioning
description
,3-2
interactions,3-3
routing patterns
,3-2
uses
,3-3
AAS,3-158
Abandoned call search
,3-5, 3-180
A b breviated Dialing
automatic dialing b utton
,3-12
A b breviated dialin g
,3-7
considerations
,3-14
d e sig nat e d u ser,3-13
enhanced
,3-695
enhanced number list
,3-8, 3-695
group number lists,3-8
list access options
,3-11
list types
,3-7
number schemes,3-9
personal number lists
,3-7
programming
,3-13
see also enhanced abbreviated dialing
see also hot line service
special characters
,3-10
system number list,3-8
Access
music-on-hold
,3-915
remote,3-1027
Access codes
features
,A-7
trunks,A-7
Access endpoints
,3-21
restoration
,3-21
A c count code dialing-CDR,3-522
ACD
,3-170
abandoned call search
,3-5, 3-180
add/remove skills,3-18
agent call handling
,3-73, 3-176
agent sizing,3-82
agents
add/remove skills
,3-18
agent sizing
,3-82, 3-182
answering options
,3-178
call handling
,3-179
d isp lay-lookahead interflow
,3-773, 3-846
Log-in ID
,3-705
lo gin/logout
,3-73
multiple call handling
,3-179
re p ort-BCMS
,3-244
split
,3-150
supervisory assistance
,3-170
announcements
,3-171
answering options,3-75
auto answer
,3-75, 3-178
auto-available sp lit
,3-158
BCMS,3-180
call disconnecting
,3-79
call promptin g
,3-416
call vectoring,3-506
call work codes
,3-81, 3-182
CMS
,3-180
considerations,3-183
dire ct agent calling
,3-181
EAS
,3-702
forc ed ACD calls,3-908
interflow
,3-834
intraflow
,3-834
logical a gent,3-708
login/logout
,3-73
look ahead  interflow
,3-846
move agents from CMS,3-898
multiple call handling
,3-905
priority queuing
,3-176
queue status indicators,3-176
requesting supervisor assistance
,3-78
RONA
,3-1008
second announcements,3-174
service observing
,3-180
skills, see EAS
split
,3-170
split queuing and announcements
,3-171
split supervisor
,3-170
stroke counts,3-80, 3-182
supervisor assistance
,3-78
VDN of origin announcement
,3-1190
VDNs,3-434
vector controlled splits
,3-182, 3-448
voice message integration
,3-1205
work modes,3-76
after c all
,3-78, 3-177
auto-in
,3-77, 3-177
aux
,3-76, 3-177
manual-in
,3-77, 3-177
with multiple call handling
,3-909
ACD-Auto-Available Split
,3-158
ACW, see ACD work modes 
						

							Index
IN-2Issue  3   March 1996
A d d log-ins,3-137
A d d/remove skills
,3-18
Adjunct controlled split,RONA
,3-1014
Adjunct/switch a pp lication interfac e,3-482
Administered c onnections
,3-21, 3-63
access endpoints
,3-21
administration,3-27
connection failure
,3-24
Administrable language displays
,3-31
feature displays,3-31
Administration
remote
,2-36
wideband switching,3-1257
Administration without hardware
,3-57
attendant interac tions
,3-61
call c overage,3-312
data terminal intera ctions
,3-63
TTI
,3-1140
voice terminal interactions,3-58
Advantage business package
,1-6
Advice of charge
,3-69
AFRL,3-91
Agents
add/remove skills
,3-18
agent call handling,3-73
considerations
,3-84
agent sizing
,3-182
answering options
,3-75, 3-178
call handlin g,3-170
display-lookahead interflow
,3-846
log-in & lo g-out
,3-73
log-in ID,3-705
move agents from CMS
,3-898
multiple call handling
,3-179
report-BCMS,3-244
request for supervisor assistance
,3-78
see also ACD
split
,3-150
Alerting options-voice terminal
,3-1217
Alerting timer
,3-1163
Alphanumeric dialing,3-89, 3-575
Alrt-agchg button
,3-900
Alternate facility restriction levels
,3-91
AAR,3-152, 3-164
attendant
,3-92
authorization c odes
,3-93
terminal users,3-92
American Society of Composers, Artists, and 
Producers
,3-915
ANI
routing
,3-443, 3-444
with R2-MFC signaling
,3-989
Announcement,3-1000
auto wake-up
,3-221
auxiliary trunk
,3-1001
DS1,3-1001
first
,3-173
forc ed  first
,3-172integrated
,3-1001, 3-1002
multiple integrated
,3-1003
recorded
,3-1000
recording,3-1003
second
,3-174
split queuin g
,3-171
VDN of origin,3-1190
Answer detection
,3-97
ARS
,3-203
alternate FRLs,3-91
dialin g
,3-204
digit 1 outpulsing
,3-212
digit analysis,3-210
digit conversion
,3-207
FRL
,3-730
FRL for control of c all routing,3-538
IDDD calls
,3-213
inter-dig it time-out
,3-204
inter-exchange carrier,3-206
NPA insertion/deletion
,3-213
operator assiste d c alls
,3-205, 3-214
routing patterns,3-211
special dialing patterns
,3-204
special service codes
,3-206, 3-214
time of day routing,3-210, 3-1155
ASAI
,3-482
ASAI a ccessed internally measure d data
,3-482
ASAI-a ccessed integrated directory database 
service
,3-483
flexible billing
,3-483
redirect call,3-483
send  DTMF signals
,3-483
ASCAP
,3-915
Associated stations, see Administration without hardware
ATMS
,3-218
Attendant auto-manual splitting
,3-99
Attendant call waiting,3-100
Attendant control of trunk group access
,3-103
Attendant direct extension selection with b usy lamp 
field
,3-106
Attendant direct trunk group selection
,3-111
Attendant display
,3-113
Attendant features
auto-manual sp litting
,3-99
auto-start and  don’t split
,3-156
busy/warning indicators, trunk group,3-1178
call offer (intrusion)
,3-122
call waiting
,3-100, 3-502
conference,3-557
control of trunk group access
,3-103
dire ct extension sele ction
with busy lamp field
,3-106
dire ct trunk group selection
,3-111
display
,3-113
enhanced DXS
,3-108
exclusion,3-967
group display
,3-106
interc e pt treatment
,3-821 
						

							Index
Issue  3   March 1996IN-3 
intrusion,3-122
lockout
,3-967
overrid e of diversion features
,3-124
priority queue,3-126
recall
,3-131
release loop operation
,3-132
room status,3-134
serial calling
,3-138
timers
,3-1163
trunk identification,3-1180
visually impaired attendant service
,3-1198
Attendant recall
,3-131
Attendant release loop operation,3-132
Attendant room status
check-in/check-out
,3-134
maid status,3-135
Attendant serial calling
,3-138
Attendant service-centralized
,3-525
Audible message waiting,3-140
Audit trail re ports
,3-677
AUDIX
,3-691
AUDIX interfa ce,3-141, 3-503
Definity AUDIX
,3-142
external AUDIX
,3-143
security,3-144
transfer out of AUDIX & interac tions
,3-147
Authorization codes
,3-151
remote access calls,3-153, 3-1029
with AAR
,3-155
Auto restoration
,3-24
Auto start and don’t split,3-156
see also DEFINITY Communications System Generic 1 
and Generic 3 Console Operation, #555-230-700
Auto-answer
,3-159
Auto-available splits
,3-158
Auto-in work modes, see ACD work modes
Automated alternate routing, see AAR
Automated attendant
,3-424
Automatic alternate routin g, see AAR
,3-155
Automatic c all distribution
see ACD
Automatic c allback
,3-192
on busy/d oesn’t answer,3-503
Automatic circuit assurance
,3-196
Automatic dialing button
,3-12
Automatic hold, see hold, automatic
Automatic incoming call display
,3-201
Automatic intercom
,3-824
Automatic message waiting,3-840
Automatic route selection, see ARS
Automatic start
,3-156
Automatic transmission measurement system,3-218
Automatic wakeup
,3-221
Aux-work
,3-76
Availability of features,1-20
AWOH, see Administration without hardware
B
Barrier codes,3-1029
Basic c all management system
,3-229
Basic rate interface
,3-792
BCCOS,3-746
BCMS
,3-229
acceptable service levels
,3-230
agent report,3-244
agent summary report
,3-248
historical reports
,3-243
RONA,3-1010
split report
,3-251
split status report
,3-232
split summary report,3-257
system printer
,3-1034
system report
,3-257
system status report,3-236
trunk group report
,3-264
trunk group summary report
,3-268
VDN re p ort,3-272
VDN status report
,3-239
VDN summary report
,3-276
Bearer capacity class of service,3-746
Billing number
,3-805
Billing rate chang e
,3-742
Blockin g c onsiderations,3-1255
BN
,3-805
BRI
,3-792
Bridged call appearance
extension a dministra ble buttons and lamps
,3-285
multi-appearance terminal
,3-284
considerations,3-286
interactions
,3-287
sample applications
,3-285
single line terminal
,3-296
considerations
,3-298
interactions
,3-299
temporary brid g ed appearance
,3-1128
with data privacy or data restriction
,3-286
zero primary extension call appearances
,3-284
Bulletin board-switc h base d,3-1119
Busy in dic ation/ verification
terminals
,3-505, 3-728
terminals and trunks,3-307, 3-728
Busy verification of terminals and  trunks
,3-307
Busy, c all forwardin g
,3-401
Busy/ warning in dic ators-trunk
group-to attendant
,3-1178
BX.25
,2-16
BX.25 packet switching protocol,2-16 
						

							Index
IN-4Issue  3   March 1996
C
Call appearance
preselection
,3-902
temporary brid ge d
,3-1128
Call by call service selection,3-471, 3-810
considerations
,3-479
incoming call handling
,3-476
services sele ction,3-471
usage allocation
,3-474
Call center services
,2-38
see also ACD
Call coverage
,3-312
AWOH stations
,3-57
callback,3-316, 3-566
consult
,3-316, 3-508, 3-564
covera ge answer groups
,3-316
coverage ICI,3-316, 3-567
go to c over
,3-762
interactions
,3-320
options,3-316
path
,3-312
point
,3-312
redirection criteria,3-313
remote call coverage
,3-1033
send  all calls
,3-1087
terminating  extension group,3-515, 3-1151
VDN in a coverage p ath
,3-318
Call detail recording, see CDR
Call forward busy/don’t answer
,3-401
call forwarding overrid e
,3-401
considerations
,3-402, 3-690
end user operation,3-402, 3-690
interactions
,3-403, 3-691
security
,1-16, 3-402, 3-690
Call forwarding all c alls,3-396
call forwarding off net
,3-396
call forwarding overrid e
,3-397
restriction of call forwarding,3-533
security
,1-16
Call forwarding override
,3-397, 3-401
Call management systems
see CMS
Call offer
,3-122
Call park,3-407, 3-506
answer back
,3-407
see also loudspeaker paging-deluxe
Call pic ku p
,3-411
alerting
,3-413
Call prompting
,3-416
applications,3-424
display information
,3-423
vector commands
,3-416
collect X digits,3-417
goto vector
,3-421
goto__if
,3-421messaging split
,3-444
route-to digits
,3-422
route-to number
,3-421
vector processing
,3-423
Call trace, malicious
,3-873
Call type button,3-114, 3-128
Call types
,3-114, 3-128
Call vectoring
,3-434, 3-1008
alternate audio/music source,3-447
ANI routin g
,3-443, 3-444
applications
,3-435
call processing,3-436
CMS
,3-451
considerations
,3-452
DNIS,3-451
EWT routing
,3-443, 3-444
ii-digits routing
,3-443, 3-444
interactions,3-453
PBX t oll fraud
,3-449
rolling asa routing
,3-443, 3-444
security,1-16
see also
DEFINITY Communications System Generic 3 Call 
Vectoring/Expert Agent Selection (EAS) Guide, 
#555-230-520
look ahead interflow
see also ACD
split operation
,3-448
VDN calls routin g,3-443, 3-444
VDN of origin announcement
,3-1190
vector commands
,3-439
adjunct routing,3-439
announcement
,3-440
busy
,3-440
check-backup
,3-440
colle ct X digits
,3-441
converse-on split/skill
,3-441
disconnect
,3-442
goto step
,3-443
goto ve c tor
,3-444
messaging
,3-444
queue-to main
,3-445
route-to digits
,3-447
route-to number
,3-446
route-to number with coverage
,3-446
stop
,3-447
wait
,3-447
vector initiated service observing
,3-1093
vector routing tables,3-452
Call waiting
attendant
,3-100
DCS,3-631
termination
,3-466
Call work codes
,3-81, 3-182
Callback-automatic,3-192
Caller needs-id entifying
,3-702 
						

							Index
Issue  3   March 1996IN-5 
c alling line identification prefix,3-468
Calling  p arty number
,3-805
c alling party number
,3-468
Calling -priority,3-964
CallVisor ASAI
,3-482
applications
,3-498
call types,3-486
capabilities
,3-484
enhancements
,3-482
feature initialization and recovery,3-501
CAS-see centralized attendant service
CCITT, see ITU-T
CCSA
,3-922
CDR
,3-326, 3-507
access codes dialed & used
,3-362
account c ode dialing,3-362, 3-522
advic e of charge
,3-70
answer supervision
,3-371
attendant c onsole,3-363
authorization c odes
,3-363
bandwidth
,3-364
baud rate limits,3-381
bearer c apability calls
,3-363
call handlin g options
,3-328
call splitting,3-327
calling number
,3-364
capacities
,3-381
condition codes,3-365
data formats
,3-329
dialed number
,3-368
duration,3-369
enhancements for perio dic pulse metering
,3-376
feature fla g
,3-371
forc ed  entry of account c odes,3-399, 3-522
FRL
,3-369
incoming circuit ID
,3-374
incoming ring interval duration,3-375
incoming TAC
,3-372
INS mapping
,3-372
interactions,3-382
intra-switc h CDR
,3-327
IXC c od e s
,3-373
node number,3-375
outgoing circ uit ID
,3-376
output d evices
,3-379
packet count,3-376
periodic p ulse meterin g
,3-376
privacy
,3-328
record fields,3-361
record formats
,3-331
resource flag
,3-377
security,3-394
set time and date
,3-329
splitting of CDR records
,3-327
system parameters,3-392
TSC f l a g
,3-378
VDN return d estination
,3-328
vector directory number (VDN),3-379CDR re cord s
,3-381
Centralized attendant service
,3-525
main/satellite service
,3-526
release link trunks,3-525
tones
,3-526
Charge advice
,3-69
Check-in and check-out,3-135, 3-917, 3-969
Class of restriction
,3-115, 3-532, 3-550
ARS/ AAR FRL for call control routing
,3-538
calling & called party restrictions,3-533
EAS
,3-709
facility access trunk test
,3-537
forc ed  entry of account c odes,3-535
miscellaneous restrictions
,3-539
restricted call list
,3-537
restriction override,3-537
unrestricted call list
,3-538
use of CORs
,3-533
VDN of origin announcement,3-536
Class of service
,3-551
CMS
,3-170, 3-406, 3-451, 3-898
Code c alling access,3-554
Conference
attendant
,3-557
terminal,3-559
Connections, administered
,3-21
Considerations
blocking
,3-1255
glare
,3-1254
uniform dial plan
,3-1187
wideband switching,3-1254
Console
night servic e
,3-929
Constellation voice/ data terminal support,3-561
Consult
,3-316, 3-508, 3-564
Controlle d restriction
,3-972, 3-1041
Converse vector, RONA,3-1008
Conversion resources
,3-894
COR, see Class of restriction
COS-see class of service
Cost of outgoing calls
,3-69
Coverage callback
,3-316, 3-566
Coverage incoming call identification,3-567
Coverage path
,3-312
Coverage point
,3-312
CPE alarm,3-568
CPN
,3-805
CPN/ BN to host
,3-808
Customer provid ed alarm,3-568
Customer-provid ed  e quipment alarm
,3-568
Cutoff ringer
,3-1064
D
Data alphanumeric dialing,3-579
Data call CDR
,3-371 
						

							Index
IN-6Issue  3   March 1996
Data call predication,3-573
Data call setu p
,3-572
DCP terminals
,3-572
ISDN terminals,3-578
Data collection
,3-425
Data communications protocol
,2-15
Data default dialin g,3-575, 3-645
Data extension buttons
,3-573
Data hotline
,3-588
Data modules
7400A
,3-585
7500B
,3-585
HSL,3-586
Data origination access code
,3-894
Data privac y
,3-590
Data restriction,3-592
Data screen delivery
,3-773
Data terminal dialing
,3-573
Data/ voice terminal-constellation,3-561
Data-only off-premises extensions
,3-594
D-channel b a ckup
,3-738
DCP,2-14, 2-15
DCS
alphanumeric display for terminals
,3-596
attendant control of trunk group access,3-599
attendant direct trunk group selection
,3-602
attendant display
,3-604
automatic callback,3-606
automatic circuit assuranc e
,3-608
busy verification of terminals and trunks
,3-610
call c overage,3-612
displays
,3-619
hospitality displays
,3-625
interactions
,3-625
interworking  with ISDN PRI
,3-627
station alerting
,3-618
user interface
,3-618
call forwarding all calls
,3-629
call waiting
,3-631
DCS over ISDN-PRI D-c hannel,3-639
NCA-TSC
,3-639
TSC
,3-639
distin ctive rin gin g
,3-633
enhanced DCS,3-701
leave word calling
,3-635
multi-appearance conference/ transfer
,3-637
overview,2-25
trunk group busy/ warning indication
,3-643
DDC & UCD
,3-656
Default dialing, data terminal,3-584, 3-645
Deluxe loudspeaker paging access
,3-864
Dial access to attendant
,3-647
Dial intercom,3-826
Dial plan
,3-649
uniform dial plan
,3-1184
Dial tone detection-see subnet trunkin g
Dialed number identification service (DNIS)
,3-453
DialingAAR
,3-163
alphanumeric
,3-575, 3-579
ARS
,3-204
data terminal,3-573, 3-574
default
,3-575, 3-645
keyboard
,3-574
rotary,3-1074
single digit
,3-1108
touch-tone
,3-1167
voice terminal,3-573
Dictation access
,3-1006
DID
,3-662
Digit analysis
AAR
,3-164
ARS
,3-210
Digit conversion,3-163, 3-207
Digital multiplexed interface
,3-653
DIOD-international
,3-665
Direct agent callin g,3-181, 3-537, 3-708, 3-776
Direct department calling, see DDC
Direc t inward and  outward dialing
,3-665
Direc t inward dialing,3-665
Direc tory
Retrieving entries that c ontain OPTREX 
characters
,3-691
Directory numbers
multiple listed
,3-913
Direc tory-integrated,3-788
Disable logins & remote a ccess codes
,3-1076
Display
attendant
,3-113
DCS
,3-596
incoming calls
,3-201
look ahead  interflow,3-854
voice terminal
,3-1220
Distinc tive ring ing
,3-667
ring cycles,3-668
Distributed Communication System
,2-25
Distributed communications system, see DCS
DIVA
,3-424
Diversion features
,3-124
DMI
,3-653
DMI support,3-653
DNIS
,3-451
Do not disturb
,3-676
Don’t split,3-156
Drop button operation
,3-509
DS1
access endpoints
,3-674
AVD tie trunks
,3-672
circ uit pack
,3-653
CO- FX- WATS,3-673
DID trunks
,3-674
DMI trunks
,3-673
off premise stations,3-674
remote access
,3-673
tie trunks
,3-672
trunk servic e,3-671
voice grade tie trunks
,3-671 
						

							Index
Issue  3   March 1996IN-7 
DS1 announcements,3-1001
d ual-tone multifrequency. see also R2-MFC signaling
DXS button
,3-106
E
E1 trunk service,3-680
EAD
,3-695
EAS,3-702
adjunct interactions
,3-713
agent operations
,3-705
applications,3-703
call distribution
,3-707
caller’s display
,3-718
changing skills for a group of agents,3-899
considerations
,3-710
dire ct agent calls
,3-708, 3-710
expert agent selection,3-709
feature interactions
,3-715
logical a gent
,3-708
login ap p lications,3-706
message waiting lamp
,3-712
purpose
,3-702
skills-number of,3-709
skills-type
,3-703
VDN
,3-702
writing vectors,3-704
EDCS
,3-701
EIA interfac e
,3-681
Electronic Tandem Network,2-25
Electronic tandem network
,2-25
Emergency access to the attendant
,3-684
End-to-end signaling,3-689
Enhanced 84xx Display Capabilities
,3-690
Enhanced abbreviated dialin g
,3-695
Enhanced call transfer,1-17
Enhanced DCS
,3-701
Enhanced ICSU
,3-697
ENP,3-726
EP C S
,3-922
EP N
,3-510
ET N,3-922
FRL
,3-730
traveling class mark
,3-730
Expansion port network,3-510
Expert agent selection-see EAS
Extended trunk access
,3-721
capacity requirements and constraints,3-721
Extension intercept treatment
,3-822
Extension number portability
,3-726
F
FAC,A-7Facility access trunk test
,3-537
Facility and non-facility associated sig naling
,3-738
d-channel backup
,3-738
Facility associated signaling,3-738
Fac ility b usy ind ic ation
,3-728
Fac ility restriction level and travelin g class mark
,3-538, 3-730
Fac ility test calls
,3-735
logoff notification
,1-14, 3-736
FE A C,3-522
Feature access calls
,A-7
Feature access codes
,A-7
First announcement,3-173
Flash timing
,3-1228
Flexible billing
,3-742
rates,3-742
Forced disconnect
,3-175
Forced entry of account c o des
,3-522, 3-535
Forc e d entry of stroke counts & c all work c o des,3-82, 
3-182
Forc e d first announcement
,3-172
Forwarding all calls,3-396
FRL
,3-538, 3-730
see alternate FRLs
see ARS
Fully restricted servic e
,3-538
G
G3s
advantage business p ackage (ABP)
,1-6
premier business p ackage (PBP)
,1-6
Gateway ISDN,3-808
Generalized route sele ction
,3-745
BCCOS at tandeming or terminating system
,3-750
bearer c apability class of service,3-746
ISDN_PRI BCCOS parameters
,3-748
operation
,3-750
Glare c onsiderations,3-1254
Global ISDN
,3-813
Go to c over
,3-762
Group number lists,3-8
GRS
,3-745
Guest information input/ output
,3-918, 3-974
H
Hardware
remote administration
,2-36
Hold,3-763
Hold-automati c
,3-766
Hosp itality services
,2-37
automatic wakeu p,3-221
housekeeping status
,3-973 
						

							Index
IN-8Issue  3   March 1996
MS interfa ce,3-969
Host call id-ISDN
,3-808
Host/adjunct routing
,3-775
Hot line service,3-768
Housekeeping status
,3-973
Hunt group form
,3-707
Hunt group nig ht service,3-926
Hunt groups
ACD
,3-170
DDC,3-656
UCD
,3-656
Hunting
,3-770
I
IAA, see individual attendant access
IAA, see internal automatic answer
ICM
,3-772
ICSU
,3-697
Identifying caller need s
,3-702
Idle status, see facility busy indication
II-digits routin g
,3-443, 3-444
Inbound call management
,3-772
data screen delivery,3-773
dire ct agent calling
,3-776
host/adjunct call routing
,3-775
integ ration with speech d elivery,3-774
Individual attendant access
,3-780
Information elements
,3-473
Information system network interface,3-784
Integrate d announcements
,3-1000
Integrate d channel service unit, see ICSU
Integrate d directory
,3-788
Integrate d services digital network (ISDN)
basic rate interface
,3-792
data servic e,3-796
endpoint config urations
,3-793
multipoint configurations
,3-796
terminal indentifier
,3-794
voice/ d ata terminal equipment
,3-795
primary rate interfac e
,3-802
call identification display,3-805
call-by-call sele ction
,3-810
global ISDN
,3-813
host call identification
,3-808
interworks
,3-792
national ISDN-2
,3-812
SDDN
,3-811
services
,3-805
c all ID display
,3-805
CPN/ BN
,3-808
private networks
,3-809
wideband switching
,3-810Interc ep t treatment
,3-821
attendant
,3-822
recorded announcement
,3-821
station,3-822
Interc om
automatic
,3-824
dial,3-826
manual signaling
,3-884
Interface
AUDIX
,3-141
BRI
,3-792
DMI
,3-653
EIA,3-681
ISDN
,3-802
ISN
,3-681
property management system (PMS),3-969
Interflow
,3-834, 3-846
see also, ACD
Internal automatic answer
,3-828
eligibility
,3-828
G3V3
,3-828
MERLIN stations,3-828
operation
,3-829
Inter-PBX attendant calls
,3-819
Interworking
ISDN-PRI
,3-811
Intraflow
,3-834
see ACD
Intraswitch CDR
,3-326
ISDN-BRI
,3-792
data service,3-796
endpoint configurations
,3-793
multipoint c onfigurations
,3-796
terminal identifier,3-794
voice/ data terminal equipment
,3-795
ISDN-PRI
,3-802
call identification display,3-805
call-b y-call selection
,3-810
host call identification
,3-808
interworks,3-792
SDDN
,3-811
services
,3-805
ISDN-PRI D-c hannel
DCS over
,3-813
ISDN-PRI interworking
,3-792
ISN interfa ce,3-681
ISN, see Information system network interface
ITU-T
,2-20
K
Keyboard dialing,3-573 
						

							Index
Issue  3   March 1996IN-9 
L
Last number dialed,3-838
LDN
,3-913
Least c ost routin g, see ARS & AAR
Leave word c alling
,3-840
storage
,3-840
voice message retrieval
,3-1200
Line lockout,3-845
Line preselection & preference
,3-902
List call-forwarding comman d
,3-397, 3-402, 3-690
Listed dire ctory numbers, multiple,3-913
Lockout-line
,3-845
Logical agent
,3-708
Login & logout agent-see ACD
Login ID-extensions
,3-708
Login/logoff reporte d
,3-994
Log in-ID-EAS,3-706
Logoff notification
,1-14
facility test calls
,3-736
remote access,3-1030
Look ahead interflow
,3-846
audible feedback to caller
,3-855
display information,3-854
interflow b a sic s
,3-846, 3-847
receiving switch operations
,3-849
see also
ACD
call vectoring
,3-506
send ing  interflow operations
,3-848
tandem switch operations,3-853
Loudspeaker p ag ing  a ccess
,3-861
Loudspeaker p ag ing  a ccess-deluxe
,3-864
operations,3-865
page pac paging
,3-865
paging zones
,3-864
see also call park
M
Maid status,3-134
Main/ satellite/ trib utary,2-29
Malicious call tra ce
,3-873
activation
,3-874
control,3-875
deactivation
,3-875
display
,3-873
Manual exc lusion,3-968
Manual message waiting
,3-882
Manual originating line service
,3-883
Manual signaling,3-884
Manual-in work mode
,3-77
MCT
,3-873
Measurementssystem
,3-1123
traffi c
,3-1123
MERLIN/system 25 terminals
,3-885
731X series terminal support,3-885
internal automatic answer
,3-828
Message collection
,3-426
Message retrieval-voice,3-1200
Message storage-leave word callin g
,3-840
Message waiting
audible
,3-140
lamp (EAS)
,3-712
manual
,3-882
notification,3-972
Miscellaneous trunk restriction
,3-1048
Misoperation alertin g
,3-891
Misoperation handling,3-890
analog terminal
,3-890, 3-891
attendant c onsole
,3-892
by call types,3-891
digital terminal
,3-891, 3-892
interactions
,3-893
Mixed numbering,3-1110
Mixed station numb ering
,3-1108
MLDN
,3-913
Modem pooling,3-894
considerations
,3-895
Move a gents from CMS
,3-898
notifying agents of move,3-900
see CMS
while staffed
,3-899
Multi-appearance presele ction & preference,3-902
Multi-appearance voice terminal-bridged call 
a ppearance
,3-284
Multiple call handling,3-905
applications
,3-905
example
,3-908
forc ed,3-906
interactions
,3-910
many forc ed
,3-908
on request,3-906
one force d
,3-906
one per skill
,3-907
work mode interac tions,3-909
Multiple inte grated announcements
,3-1003
Multiple listed dire ctory numbers
,3-913
Multiple music on hold,3-1132
Multiple split queuing
,3-512, 3-707
Multiple-line dialing
,3-575
MultiQuest 900 Vari-A-Bill servic e,3-742
Music-on-hold access
,3-915
N
Names registration,3-917, 3-974
call c overage
,3-919
check in/ check out
,3-917 
						

							Index
IN-10Issue  3   March 1996
format,3-918
guest information input/ output
,3-918
National ISDN-2
,3-812
Needs, c aller, indentifying,3-702
Network access
private
,3-922
public,3-924
NFAS
,3-738
Night console service
,3-929
Night service,3-512
hunt group
,3-926
night c onsole
,3-929
night station service,3-931
trunk answer any station
,3-935
trunk group
,3-937
trunk group & hunt group,3-932
Night station service
,3-931
No answer call timer
,3-1164
Non-associated station, see administration without hard-
ware
Non-facility assoc iated signaling
,3-738
O
Off premises station,3-940
One-button transfer to data
,3-578
OPS,3-940
Options-call coverag e
,3-316
OPTREX
,3-690
Origination restriction, voice terminal,3-1056
Outgoing trunk queuing
,3-512
Outgoing trunk to trunk transfer
,3-1170
Outward dialing (DIOD)-international,3-665
Outward restriction voice terminal
,3-1057
P
Page PAC paging,3-865
Paging access-deluxe loudspeaker
,3-864
Paging access-loudspeaker
,3-861
Paging zones,3-864
Partitioning-ARS/AAR
,3-2
Password security
,1-14
PBX,1-6
PBX toll fraud, call vectoring
,3-449
PC interface
,3-942
applications and benefits,3-944
configurations
,3-942
user operations
,3-947
PC/ PBX connections,3-955
PCOL
,3-512, 3-957
Personal c entral office line (PCOL)
,3-957
Personal c omp uter/ PBX connection,3-512, 3-955
Personal numb er lists
,3-7Personalized ringing
,3-960
Phantom stations
,3-57
PMS
,3-969
Pooled modem circuit pack,3-894
Power failure transfer
,3-962
Prefixed extensions
,3-1108
Premier business package (PBP),1-6
Printer, system
,3-1034
Priority by call typ e
,3-128
Priority calling,3-964
Priority queue-attendant
,3-126
Priority queuing
,3-176
PRI-see ISDN-PRI
Privacy
attendant lockout
,3-967
manual exclusion,3-968
Private network access
,3-922
Property management system interface
,3-969
automatic wake-u p,3-221
check in/ check out
,3-973
controlled restrictions
,3-972
guest information,3-974
housekeeping status
,3-973
message waiting notification
,3-972
names registration,3-974
room change
,3-974
Public network a ccess
,3-924
Public restriction-voice terminal,3-1058
Pull transfer
,3-979
Q
QSIG global networking,3-981
interactions
,3-984
restricting identification information
,3-982
supplementary services,3-982
call forwarding
,3-983
interac tions
,3-984
diversion
,3-983
id entific ation services
,3-982
interac tions
,3-984
transfer
,3-983
interac tions
,3-985
Queue status indicators
,3-176, 3-986
Queuing
priority
,3-176
ringback,3-1061
R
R2-MFC signaling,3-989
ANI supported,3-989
Recall dialing-see last number dialed