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ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
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Attendant Room Status Issue 3 March 1996 3-137 Administration Attendant Console Form The OCC-ROOM an d MAID-STA T buttons must b e administered on the ‘Attendant Console’ form. System-Parameters Customer-Options Form The “ Enhanced Hosp itality” field must be enabled on the ‘System-Parameters Customer-Options’ form. Note that this field cannot be enabled unless the G3 version is V3 or later. The Hospitality option must be enabled on the ‘System-Parameters Customer-Options’ form before you can administer associated forms and fields. See your AT&T support representative for assistance with the ‘System-Parameters Customer-Options’ form. System-Parameters Hospitality Form The six maid state display messages should be administered on the ‘System-Parameters Hospitality’ form. Defaults are: for maid status 1: ‘‘Rooms in State 1’’ for maid status 2: ‘‘Rooms in State 2’’ for maid status 3: ‘‘Rooms in State 3’’ for maid status 4: ‘‘Rooms in State 4’’ for maid status 5: ‘‘Rooms in State 5’’ for maid status 6: ‘‘Rooms in State 6’’ ‘Language Translations Property-Management’ form Translations for d isplay messages may be administered on the ‘Language Translations Property-Management’ form. Hardware and Software Requirements You must have a DXS module to use this feature.
Feature Descriptions 3-138Issue 3 March 1996 Attendant Serial Calling Feature Availability This feature is available with all G3 releases. Description The Attendant Serial Calling feature enables the attendant to transfer trunk calls that return to the same attendant position after the called party hangs up. The returned call may then be transferred to another station within the switch and this can continue to recur. This feature is particularly useful if trunks are scarce and Direct Inward Dialing services unavailable. This can cause an outside caller to have to redial often to get through to a location because trunks are so busy. Once callers have been able to get through to a switch attendant and have several calls to make to others on the switch, this feature permits them to keep the use of the line into the switch until all their calls are completed. The Attendant’s display shows that the incoming call is a Serial Call. This information is displayed in the Call Purp ose area (far right hand side) of the display. The reason c o de displayed is sc. Once the Attendant Serial Callingfeature has been activated it remains activated until either the trunk drops from the switch or the attendant deactivates the feature manually (b y depressing the Serial Call b utton). Once the attendant answers the serialized call the lamp associated with the serial call button is turned on. If that button is not administered then the feature is still activated, however no external indication shows that the feature is active (except the attendant’s display). If an attendant received a serialized call but has no serial call b utton then the feature cannot be d eactivated until the trunk hangs up or until an attendant with a serial call b utton becomes the controlling party. If no attendants are available then the call is placed in the attendant’s priority queue. Considerations Only attendant users can activate this feature. The Attendant Serial Calling feature is only valid on calls that have only one trunk on the connection. Only one serial call button may be administered per attendant console. The Serial Call button cannot be assigned to an analog or digital station. The feature can b e activated on a conference call as long as only one trunk is on the conference. Interactions The following features interact with the Attendant Serial Callin g feature:
Attendant Serial Callin g Issue 3 March 1996 3-139 nPriority Queue: A special priority exists for serialized calls. nCDR/Call Charging: CDR/Call Charging must consider that a single outgoing trunk call may have to be broken up and charged to the d ifferent parties that dealt with the call. nThe Attendant Serial Calling feature only works in a DCS environment if the attendant who is activating the Attendant Serial Calling feature resides on the same node as the trunk that the attendant is currently connected to. In addition, the attendant must not be conferenced in with a DCS party when activating Serial Call since this would have two trunks on the connection that is not allowed for Serial Call activation. Administration The Serial Call button can only be administered on an attendant console on the “ Console Attendant” form. Hardware/Software Requirements No sp ecial hardware is required for this feature.
Feature Descriptions 3-140Issue 3 March 1996 Audible Message Waiting Feature Availability Audible Message Waiting is available with Generic 3rV1 and all Generic V2 and later releases. However, this feature may not be applicable in countries that restrict the characteristics of dial tones provided to users. Description Audible Message Waiting is typically, but not necessarily, used on voice terminals without message waiting lights. (Often these are analog terminals.) The feature places a stutter at the beginning of station d ial tone on a station that has a message waiting for it. The message can b e waiting in system memory (to be accessed via disp lay or via the voice synthesizer), PMS, MSA, or AUDIX. Considerations The system administrator must inform the user where to call to retrieve messages that can only come from one messaging system sourc e. Interactions None Administration Audible Message Waiting is first enabled on a system-wide basis on the ‘System Parameter Customer Op tion’ form. When turned on for the system, an additional field appears on the ‘Station’ form for enabling the feature on a station-by-station basis. Hardware and Software Requirements No a d ditional hardware or software is required. Requires a separate software right to use fee.
Audio Information Exchange (AUDIX) Interface Issue 3 March 1996 3-141 Audio Information Exchange (AUDIX) Interface Description AUDIX is a message-handling system for recording and distributing spoken messages or voice mail. The system contains stored voice prompts that guide users when creating, sending, retrieving, answering, saving, and forward ing spoken messages. NOTE: Your administrator is urged to consult the GBCS Products Security Handbook, 555-025-600, for information on measures to help secure this feature from p ossible toll fraud. Also see the Security Violation Notification (SVN) feature. The following is a non-inclusive list of AUDIX app lications. This list d e pends on the type of AUDIX system you are using: nVoice Mail — allows users to send and receive messages to and from their voice mail nCall Answer — provides switch extensions answer coverage via AUDIX nAutomated Attendant — presents callers with a voice menu of o ptions, then routes calls according to the keys the caller p resses nBulletin Board — (sometimes called Information Service) plays a recorded message to callers nBroadcast Message — enables an AUDIX a dministrator to send broadcast messages to all AUDIX users on the system nDirectory Service — provides a directory of subscribers to the caller The following activities are available for use b y AUDIX subscribers: nCreate Message — Record or modify a new message, address it, schedule it for delivery, and save a copy (optional). nScan Incoming Mail— Review new messages and reply or redirect them with an added comment, and review or delete old saved messages. nPersonal Greeting Administration — Record or modify one or more personal greetings to b e played for callers who reach AUDIX through the Call Answer feature, or select the standard AUDIX greeting. nScan Outgoing Mail— Review, modify, or redirect messages scheduled for d elivery; check the status of delivered messages; and review, mo dify, redirect, or delete messages saved in the file cabinet.
Feature Descriptions 3-142Issue 3 March 1996 nPassword and List Administration — Change user’s personal AUDIX password and create, modify, review, or delete mailing lists. nAUDIX Networking — Send and receive network messages, status information, and administrative u pdate information to and from other members of the AUDIX product family. NOTE: Two types of networking are available: Audio Message Interchange Specification (AMIS) analog networking and d igital networking. AMIS networking is available with all AUDIX configurations; digital networking is available when AUDIX is configured as a system external to the DEFINITY switch, as discussed below. Several documents, quick references, and other material that fully describe how to use AUDIX are available through the Customer Information Center. Several versions of AUDIX are available: the first, referred to as ‘‘DEF INI TY AUDIX,’’ is a system comp rised of circuit packages resident in the switch; the second, referred to as ‘‘AUDIX,’’ is a system that is external to the DEFINITY switch and connected to the switch by station lines and data links. Add itionally, AUDIX systems can be networked through switches or other AUDIX machines. Examp les of such systems are AUDIX Voice Power ™ (VP), AUDIX VP Lodging and AUDIX VP Auto Attendant. They rely on a data link between the AUDIX adjunct on the switch. The following two sections describe only the ‘‘DEFINITY AUDIX’’ and ‘‘AUDIX’’ offerings. DEFINITY AUDIX The DEFI NI TY AUDIX offering is a circuit package sandwich assembly that fits inside the DEFI NI TY s y st em c arri er an d requires five contiguous slots in the switch carrier. For a full d escription of DEFINITY AUDIX, see the following DEFI NI TY AUDIX documents: nDEFI NI TY AUDIX System — System Description, 585-300-205 nDEFI NI TY AUDIX System — Feature Descriptions, 585-300-206 nDEFI NI TY AUDIX — Documentation Guid e, 585-300-011 nPlanning for DEFINITY AUDIX System, 585-300-904 nDEFI NI TY AUDIX System Installation, 585-300-111 nDEFI NI TY AUDIX System Installation Checklist, 585-300-109 nSwitch Ad ministration for DEFI NI TY AUDIX System, 585-300-509 nDEFI NI TY AUDIX System Ad ministration, 585-300-507 nDEFI NI TY AUDIX System Forms Referenc e, 585-300-207 nAUDIX Ad ministration and Data Acquisition Package, 585-302-502
Audio Information Exchange (AUDIX) Interface Issue 3 March 1996 3-143 nAMIS Analog Networking, 585-300-512 nA Portable Guide for Voice Messaging, 585-300-701 nVoice Messaging Quick Reference, 585-300-702 nVoice Messaging Subscriber Document Artwork, 585-300-703 nVoice Messaging Wallet Card, 585-300-704 nAUDIX Business Card Sticker, 585-304-705 nDEFI NI TY AUDIX System Maintenance, 585-300-110 nDEFI NI TY AUDIX System Announcement Customization, 585-300-516 For details on DEFI NIT Y AU DIX , refer to the above documents. AUDIX (external to the DEFINITY Switch) NOTE: This section describes AUDIX systems external to the DEFINITY switch and connected to the switch by station lines and a data link. Do not refer to this section if AUDIX is configured using circuit packages resident in the DEFINITY switch. For those systems, called DEFINITY AUDIX systems, see the previous section, entitled DEFI NI TY AUDIX. The AUDIX offering is an interface between the DEFINITY system and an AUDIX consisting of up to 32 analog (voice) connections for exchange of voice messages, and a d ata link for status and control information exchange. An AUDIX adjunct is available in both one-cabinet and two-cabinet configurations. The one-cabinet configuration provides up to 16 ports. The two-cabinet configuration provides up to 32 ports. The analog port interface on the switch can be provided by TN742, TN746B, or TN769 circuit packs. Up to eight AUDIX systems may be connected to a Generic 3r, or G3vs/G3s switch, but only one AUDIX system may be directly connected to a Generic 3i switch. However, all switches allow the use of AUDIX in a DCS arrangement. Each switch can have its own AUDIX which serves only the users connected to that switch; or a single AUDIX connected to the switch may serve other switches in a DCS network. For a full d esc ription of AUDIX, see the following AUDIX documents: nAUDIX Ad ministration, 585-305-501 nAUDIX Ad ministration and Data Acquisition Package, 585-302-502 nAUDIX Call Detail Recording Package, 585-305-506 nAUDIX Documentation Guide, 585-300-010 nAUDIX Feature Descriptions, 585-305-203 nAUDIX Installation, 585-305-105
Feature Descriptions 3-144Issue 3 March 1996 nAUDIX Networking, 585-300-903 nPlanning for DEFINITY AUDIX System, 585-300-904 nAUDIX System Desc rip tion, 585-305-201 nAUDIX Training Tape, 585-300-050 nAUDIX Upgrade Instructions, 585-302-108 nSwitch Ad ministration for AUDIX Voice Messaging, 585-305-505 Refer to the AUDIX Documentation Guide, 585-300-010, for the latest issue numbers and release-specific information. Security Measures Fraudulent long-distance calls may be placed through your voice mail and auto attendant system if proper security precautions are not implemented. The following actions help secure your system from unauthorized use. nFor both AUDIX and DEFINITY AUDIX: — To help p revent exchange of information through unassigned Voice Mail, remove any unused or unassigned mail. — Secure the system lines that serve AUDIX and control where calls can be placed. Pay special attention to assigning restrictive COR, COS, and FRL to the station lines and trunks serving AUDIX. Use switch CDR reports to determine if the station lines connected to AUDIX are b eing used for calls that are normally not within your sphere of business. — Change default passwords on voice mailboxes immediately after installation and use random numb ers for passwords. — Require password s at least five d i gits long for user mailboxes. — Change all system administration passwords to alphanumeric codes. nFor AUDIX only: — To help prevent having billable calls placed from unauthorized transfers outside of the system, turn on the Enhanced Call Transfer (ECT) feature. This feature is available in later AUDIX systems that connect to an AT&T digital switch. ECT performs call transfer over the data link between AUDIX and the DEFI NI TY switch. (The destination extensions must be administered on the switch dial plan.)
Audio Information Exchange (AUDIX) Interface Issue 3 March 1996 3-145 nFor DEFINITY AUDIX only: — The administrator determines whether to allow transfer only to another AUDIX subscriber or to any extension of the correct extension length (that is, the number of digits for extensions administered through the DEFI NI TY switch.) For example, you may be configured to support the four-digit plan, the five-digit plan, etc. The most secure ap proach, which is the default, is to only allow transfers to other AUDIX subscribers. If the administrator decides to allow transfers to any extension, then you should administer the COR on the AUDIX ports to prevent calls outside the PBX. nBoth AUDIX and DEFI NI TY AUDIX provide a maintenance/administration port. To prevent unauthorized access to this port, a remote port security device provides an added layer of security. Consult the GBCS Products Security Handbook, 555-025-600, for additional steps to secure your system and to o btain periodic information about security developments. Considerations For DEFINITY AUDIX, you must have five contiguous slots in the switch carrier. In a ddition to supporting multiple AUDIX systems, the DEFINITY system c an have multiple hunt groups associated with a single AUDIX system. This allows partitioning of the voice ports into different hunt groups and different coverage paths to cover different voice ports. Thus voice ports can be reserved for particular users or groups of users (for example, those that use the particular coverage path). The following features do not use coverage paths: nTransfer into AUDIX with the feature access c o de or with the GOTO AUDIX button. nReturn Call doesn’t use the coverage path. When a user is in message display mo de, and the user is displaying the message that says Call AUDIX, the CALL-DISP button is used. For a review of considerations related to AUDIX, see the planning documents: nAUDIX System Desc rip tion, (the external unit), 585-300-905. nPlanning for DEFINITY AUDIX System, (the circuit pack system), 585-300-904.
Feature Descriptions 3-146Issue 3 March 1996 Interactions The following features interact with the AUDIX Interface feature. NOTE: For further details about features that interact with an external AUDIX system, see the AUDIX Feature Desc riptions, 585-305-203; for further details about features that interact with the DEFI NI TY AUDIX system, see the DE FI NITY A UDI X System Feature Descriptions, 585-300-206. nAbbreviated Dialing (For AUDIX only) The FAC for Transfer Into AUDIX may b e programmed into an abbreviated dialing button. nAttendant Conference An attendant that has sp lit a call can conference the call with AUDIX by dialing the Transfer Into AUDIX access code. The attendant p resses Rel ea se to drop out of the conference call. nACD (for external AUDIX only) A hunt group can be administered as an AUDIX ACD sp lit. AUDIX traffic measurements are then available utilizing the ACD Call Management System. Login occurs when AUDIX signals the switch to make a voice port available for AUDIX service and logout o c curs when AUDIX signals the switch to disable the port. The AUDIX a djunct and ACD CMS must b e connected to the same switch. If the AUDIX in the DCS feature is active, a CMS located on a switch other than the host switch (AUDIX location) does not provide measurements for the AUDIX ports. Because AUDIX frequently takes voice ports in and out of service for maintenance testing, high login activity may be seen for the AUDIX sp lit in measurement reports. On CMS reports that display an agent’s login identifier, AUDIX voice ports always show a login identifier that is the same as the extension, even if login identifiers are not administered on the switch. nCall Coverage When a coverage call successfully completes to AUDIX or is routed from a remote switch to the host switch because of coverage, the principal is dropped from the call (no temp orary bridge appearance is maintained). Coverage calls from a remote switch that fail to reach AUDIX as a coverage point cannot be returned to the original coverage path on the remote switch. Call Transfer Out of AUDIX interacts with Call Coverage as listed in Table 3-11.