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ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
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Contents lxxiiIssue 3 March 1996 C Generic 3 V3 to Generic 3 V4 Transition Reference C-1 ABB Abbreviations ABB-1 GL Glossary GL-1 IN Index IN-1
Issue 3 March 1996lxxxv About This Document This document describes DEFINITY® Communications System Generic 3 features. Differences between the various Generic 3 (G3) releases, are specifically identified throughout this d o cument. Purpose This document helps switch administrators and managers select communication features to include in their initial system or to add after the system is in service. It provides feature descriptions, administration and hardware information, and other considerations applicable for each available feature. Along with the DEFINITY Communications System Generic 3 System Description and Specifications , 555-230-206, this document p rovides an overall reference for the planning, operation, and administration of your DEFI NI TY switch. It is also a tool for answering questions about the interactions between specific features. Feature capacities and limitations are d esc rib e d in the System Capacity Limits table in Ap pendix A. This document is used in conjunction with the DEFINITY Communications System Generic 3 Version 4 Implementation , 555-230-655, for software initialization and subsequent changes in feature assignments for systems G3sV1, 555-230-650 and 555-230-650ADD; G3iV1, 555-230-650; G3rV1, 555-230-651; G3i-Global, 555-230-652; G3V2, 555-230-653; G3V3, 555-230-653ADD1; G3V4, 653ADD1.
About This Document lxxxviIssue 3 March 1996 Intended Audiences This document is intended for the DEFINITY switch administrators and managers in your comp any, end-users interested in information about specific features, and AT&T support personnel responsible for planning, designing, configuring, and selling the system. Reason For Reissue This document is updated to include Generic 3 Version 4 information. How to Use This Document This document is designed to be used as a reference document. If you are interested in information a bout a particular feature, use the table of contents or index to locate the page number where the feature is d esc rib e d. Organization This document is organized as follows: nChapter 1, Introduction provides an introduction to this d o cument and provides a general description of the functions and services provided with the system. Chapter 1 also recommends various security measures to protect your system from unauthorized use. nChapter 2, Functional Description provides descriptions of the DEFI NI TY switch features, functions, and services. This chapter also presents these capabilities classified into six categories: Voice Management, Data Management, Network Services (including World Class Routing), System Management, Hospitality Services, and Call Center Services. Each group of functions and services, including a listing of associated features, is described separately in a section of this chapter. See Chapter 3, Feature Descriptions for detailed information on individual features. nChapter 3, Feature Descriptions provides detailed information of the system features. The features are arranged in alphabetical order, regardless of the functional area to which they apply. The information for each feature is presented under six headings: Feature Availability, Description, Considerations, Interactions, Administration, and Hard ware and Requirements. nAppendix A, System Parameters provides information relating to overall system c haracteristics and capacities. This chapter includes items that must be considered when p lanning for system implementation.
Security Requirements Issue 3 March 1996 lxxxvii nAppendix B, References provides a list and brief descriptions of reference documents. nAppendix C, Generic 3 V3 to Generic 3 V4 Transition Reference provides a list indicating new and enhanced features for G3V4 and briefly describes G3V4 feature enhancements. nAbbreviations provides a list of a bbreviations for the entire document. nGlossary provides a glossary for the entire document. nIndex provides an index for the entire document. Security Requirements Chapter 1, Introduction contains a section describing security practices you should follow and list the features requiring special measures to secure them from unauthorized use. (You can also consult the index under ‘‘Security Measures.’’) The feature d esc riptions for these features have an extra section, entitled ‘‘Security Measures,’’ describing the security steps you should perform. Conventions Used in This Document This document uses the following conventions: nItalic typeface is used to emphasize key words in text. nCommand names, file names, and p arameters are shown in Helvetica Bold typeface. nVariables and information you type are shown in Helvetica Bold Italic. nSystem messages, screens, and responses are shown using Constant Width typeface. nVariables are shown in Helvetica Light Oblique typeface. nKeyb oard keys are shown inside an oval (for example, ). nTelephone dial-pad buttons are shown inside square boxes (for example, or ) and may refer to either rotary or touch-tone telephones. Trademarks and Service Marks The following are trademarks or registered trademarks of AT&T: nACCUNET® nAUDIX® nCallVisor™ RETURN 2*
About This Document lxxxviiiIssue 3 March 1996 nCALLMASTER® nCentreVu™ nCONVERSANT® nDATAPHONE® nDEFI NI TY® nDIMENSION® n4ES S™ nME G A C O M® nMERLIN® nMULTIQUEST® nTELE SE ER® nVOICE POWER® nUNIX® The following are trademarks or registered trademarks of other companies: nAscend®(registered trademark of Ascend, Inc.) nAudichron® (registered trademark of the Audichron Company) nMS-DOS® (registered trademark of the Mi crosoft Corp oration) nMicroChannel® (registered trademark of IBM Systems) nMULTIQUEST® (registered trademark of Telecommunications Service) nPagePac® (trademark of the Dracon Division of the Harris Corporation) How to Make Comments About This Document Reader comment cards are provided at the back of this document. While we have tried to make this document fit your needs, we are interested in your suggestions for improving it and urge you to complete and return a reader comment card. If the reader comment card s have been removed from this d o cument, please send your comments to: AT&T Product Documentation Development Group Room 22-2C11 11900 North Pecos Street Denver, CO 80234
Issue 3 Marc h 19961-1 1 Introduction Overview This document describes the DEFINITY Generic 3 family of cost-effective d i gital communication systems. These systems: nRoute voice and data information between various endpoints (telephones, terminals, computers, etc.) nProvide highly robust networking capabilities nInclude an extensive set of standard features (for examp le, Attendant Consoles, Voice Processing Interface, Call Coverage, DS1/E1 Connectivity, Hospitality Sup p ort, Recorded Announcement, and Trunk-to-Trunk Transfer) nProvide flexibility and allow for the a ddition of optional features and/or upgrades to the system as business needs change The term ‘‘DEFINITY Generic 3’’ refers to four distinct hardware platforms: nDEFI NI TY Generic 3vs [A wall mounted unit] (G3vs) nDEFI NI TY Generic 3s [A small floor or table unit] (G3s) nDEFI NI TY Generic 3i [A medium size i386-based switch available in several configurations] (G3i) nDEFI NI TY Generic 3r [A large MIPS-b ased switch also available in multiple configurations] (G3r) These switches meet and exceed the needs of a wide variety of businesses. For example, G3s is a cost-effective switch for b usinesses with less than 200 stations and 100 trunks. G3i, on the other hand, meets the requirements of larg er businesses that require more than 200 stations and 100 trunks. G3r, the larg est switch, provides even greater capacities.
Introduction 1-2Issue 3 March 1996 The current release of Generic 3 introduces Version 4 of the G3 switches. These phone switches are now more powerful and full-featured than ever. This document describes versions of Generic 3. This chapter briefly describes the differences between the various Generic 3 switches and is organized into the following sections: nGeneric 3 Version 1 This section describes the Generic 3 Version 1 offering; it compares the G3i, G3i-Global, and G3r Version 1 switches to the earlier G1 switch; and it comp ares the G3s and G3vs Version 1 switch to the G3i Version 1 switch. nGeneric 3 Version 2 This section describes the Generic 3 enhancements introduced in Version 2. nGeneric 3 Version 3 This section describes the Generic 3 enhancements introduced in Version 3. nGeneric 3 Version 4 This section describes the Generic 3 enhancements introduced in Version 4. nGeneric 3 Notation This section exp lains notation used throughout this document to differentiate the various switches, and the different versions of the same switch. For a list of the features available with each switch, see Table 1-6 in this chapter; for a summary of the system capacities for each switch, see Appendix A, System Parameters.
Generic 3 Version 1 Issue 3 March 1996 1-3 Generic 3 Version 1 Generic 3 Version 1 includes the following switches: nGeneric 3i Version 1 nGeneric 3i-Global (Contains features for international requirements) nGeneric 3r Version 1 nGeneric 3s Version 1 nGeneric 3vs Version 1 Each switch is described next. G3i Version 1 G3i Version 1 is an enhanced version of earlier DEFINITY switches and combines many of the features of Generic 1 and Generic 2. G3i Version 1 a d dresses the needs of businesses in the Unite d States and supports up to 1600 stations and 400 trunks. G3i Version 1 introduced the following features and functions that are not part of G1 or G2: nAccess Endpoints (See the Ad ministered Connections Feature) nAdministered Connections nAdministration Without Hardware nAlphanumeric Dialing nAttendant Serial Callin g nAttendant Intrusion (Call Offer) nAttendant Override of Diversion Features nAttendant Priority Queue nCall Pickup Alertin g nCall Promp ting nCall Vectorin g nCallVisorTM ASAI (Ad junct/Switch Ap p lication Interface) nDCS Over ISDN-PRI D-Channel nDefault Dialing nNon-Facility Associated Signaling and D-Channel Backup nInbound Call Management nIntegrated Services Digital Network — Basic Rate Interface (ISDN-BRI)
Introduction 1-4Issue 3 March 1996 nLook Ahead Interflow nSecurity Violation Notification Add itional G1 features are significantly enhanced for G3i Version 1. These features include: nARS and AAR also known as ‘‘Ten-to-Seven Digit Conversion’’ are enhanced to support Multi-National Call Routing and Multi-National Toll Analysis nForced Entry of Account Codes, now known as CDR Ac count Code Dialin g nAgent Call Handling — Stroke Counts, Call Work Codes, and Forced Entry of Stroke Counts and Call Work Codes are added nAutomatic Call Distribution — Direct Agent Calling is a d de d nCall Detail Recording — New CDR record formats are a dd e d nClass of Restriction — New restrictions are add e d nIntegrated Services Digital Network — Primary Rate Interface (ISDN-PRI) — Software Defined Data Network (SDDN) was added nToll Restriction G3i-Global Version 1 G3i Version 1 is an enhanced version of earlier DEFINITY switches and combines many of the features of Generic 1 and Generic 2. G3i-Global Version 1 addresses business needs in the global market and supports up to 2400 stations and 400 trunks. The number of d ifferences between G1 and G3i-Global is predicated on whether you had an international version of G1 or the United States (US) version. Some international features were b uilt into the G1 switches produced for locations outside this country. G3r Version 1 G3r Version 1 is an enhanced version of earlier DEFINITY switches and combines many of the features of Generic 1 and Generic 2. It is the DEFINITY switch required for large applications or large offices. G3r Version 1 addresses the needs of businesses in the United States and supports up to 10,000 stations and 4,000 trunks. G3r Version 1 introduced the following features and functions that are not part of G1. It also contains most of the G3iV1 features. New features are shown b elow: nAlternate Facilities Restriction Levels nAttendant Serial Callin g
Generic 3 Version 1 Issue 3 March 1996 1-5 nAttendant Intrusion (Call Offer) nAttendant Override of Diversion Features nAttendant Priority Queue nACD — Auto-Available Split nAudible Message Waiting nAuto-Start/Don’t Split nAutomatic Transmission Measurement System nDCS Over ISDN-PRI D-Channel nExtension Number Portability nExtended Trunk Access nHold — Automatic nMalicious Call Trac e nMultiple User Access — Maintenance and Administration nRestriction — Fully Restricted Service nTerminal Translation Initialization nTransfer — Outgoing Trunk to Outgoing Trunk Other G1 features are significantly enhanced for G3r Version 1. These features include: nAdministration Without Hardware nAttendant Dial Access nAttendant Timers and Timed Reminders nAutomatic Alternate Routing (AAR) nAutomatic Route Selection (ARS) nAUDIX nCall Detail Recording (CDR) [Formerly called SMDR] nCallVisor ASAI (Adjunct/Switch Ap p lication Interface) nClass of Restrictions (COR) nConference — Attendant nConference — Voice Terminal nDial Plan nDirect Inward Dialing (DID) nDistinctive Ringing nDS1 Tie Trunk Service