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ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
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Time of Day Routing
Issue 3 March 1996
3-1155
Time of Day Routing
Feature Availability
This optional feature is available with all Generic 3 releases if you select Private
Networking (AAR) or ARS.
Description
Provides the most economical routing of ARS and AAR calls, based on the time
of d ay and day of the week that each call is made.
With Time of Day Routing, a company can take a dvantage of lower calling rates
during sp ecific times of the day and week. In addition, c ompanies with locations
in different time zones may be able to maximize the use of facilities by utilizing
those in a location that has a lower rate at different times of the day or week. This
feature can also b e used to change the patterns during the times an office is
closed in order to reduce or eliminate unauthorized calls.
Time of Day Routing uses the Time of Day Plan Number assigned by the COR
feature. A Time of Day Routing Plan (see Screen 3-44). can be administered for
each of the eight Time of Day Plan Numb ers. When a user makes an AAR/ARS
call, the call is routed according to the Time of Day Routing Plan associated with
that user’s Time of Day Plan Number.
Screen 3-44. Time of Day Routing Plan 1
Time of Day Routing provides the flexibility to change the routing of outgoing
calls as many as six times a day, each day of the week. Each of the six possible
routing p lans (from a pool of eight) is assigned an activation time and a RPN
(shown as PGN # on the “Management Terminal Sc reen” form). (
PGN # is the
Partition Group Number.) The RPN selects the ARS or AAR Digit Analysis Table
associated with the RPN to be used to route the calls. When a particular RPN is
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TIME OF DAY ROUTING PLAN 1
Act PGN Act PGN Act PGN Act PGN Act PGN Act PGN
Time # Time # Time # Time # Time # Time #
Sun 00:01 1 __:__ _ __:__ _ __:__ _ __:__ _ __:__ _
Mon 00:01 1 __:__ _ __:__ _ __:__ _ __:__ _ __:__ _
Tue 00:01 1 __:__ _ __:__ _ __:__ _ __:__ _ __:__ _
Wed 00:01 1 __:__ _ __:__ _ __:__ _ __:__ _ __:__ _
Thu 00:01 1 __:__ _ __:__ _ __:__ _ __:__ _ __:__ _
Fri 00:01 1 __:__ _ __:__ _ __:__ _ __:__ _ __:__ _
Sat 00:01 1 __:__ _ __:__ _ __:__ _ __:__ _ __:__ _
Feature Descriptions 3-1156Issue 3 March 1996 activated, it remains in effect until the activation time of the next RPN or until it is overridden. Activation of a new RPN does not affect calls in progress. When a user dials the AAR or ARS feature access code followed by the desired number, and the system has collected enough digits to search for the routing pattern, the system will then select one of the eight Time of Day Routing Plan tables b ased on the Time of Day Plan Numb er assigned to the user’s COR. Then, depending on the d ay of the week and the time of the d ay the c all is being ma de, the system selects the RPN ( PGN # on the ‘Management Ap plications’ screen). The system then uses the Digit Analysis Table (G3i) associated with this RPN to select the Routing Pattern to be used on the call. When Time of Day Routing is activated, it applies to all outgoing calls from voice terminals, attendants, data terminals, remote access users, incoming tie trunks, ISDN-PRI trunks, and trunks used for call forward ing to external numbers. For ad d itional information on Automatic Alternate Routin g (AAR) and Automatic Route Selection (ARS), see the respective feature descriptions elsewhere in this chapter. Time of Day Routing Example Assume the following: nJim is the user at extension 1234. nExtension 1234 is assigned a COR of 2. nCOR 2 is assigned a Time of Day Plan Number of 3. nThe Time of Day Routing Plan table for Time of Day Plan Number 3 is administered as shown in Screen 3-45. When Jim comes into work on Monday morning at 8:30 and at that time makes an ARS call (dials the ARS access code followed by the number of the person he is calling), the system will look at the Time of Day Plan Number assigned to Jim’s COR to determine which Time of Day Routing Plan table is to be used. Since Jim has a COR of 2 and COR 2 has a Time of Day Plan Number of 3, the system will use Time of Day Routing Plan 3 to route the call. According to Time of Day Routing Plan 3, all calls made between 8:00 a.m. and 12:00 p.m. route according to the Digit Analysis Table associated with RPN 2. Therefore, these tables will b e used to find a Routing Pattern for the call. If Jim makes a c all b etween 12:00 p .m. and 1:00 p .m. on Monday, the same Time of Day Routing Plan table (number 3) is used and the call is routed according to RPN 1. See Screen 3-45.
Time of Day Routing
Issue 3 March 1996
3-1157
Screen 3-45. Time of Day Routing Plan 3
Overriding the Time of Day Routing Plan
An attendant or a voice terminal user with console permission and a display can
temp orarily override the activating user’s current routing plan. This can be
accomplished by either of two methods:
nImmediate Manual Override
nClocked Manual Override
Both typ es of override are discussed in detail in the following p aragraphs. It
should be noted that both types of override cannot be activated simultaneously.
If either type is activated while the other is still in effect, the newly activated
override goes into effect and the other override is automatically deactivated.
There is no indication via the Management Terminal that either type of override
has been activated. Also, since these overrides are temp orary, they are not
saved to translations during a ‘‘save translations.’’ This way, the overrides are
not reactivated at a later time when the system reboots. Therefore, in the event of
a system reset, these overrides are d eactivated.
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TIME OF DAY ROUTING PLAN 3
Act PGN Act PGN Act PGN Act PGN Act PGN Act
Time # Time # Time # Time # Time # Time
Sun 00:01 1 __:__ _ __:__ _ __:__ _ __:__ _ __:__ _
Mon 00:01 1 __08:__00 _2 __12:__00 _1 __13:__00 _2 __17:__00 _1 __:__ _
Tue 00:01 1 __08:__00 _2 __12:__00 _1 __13:__00 _2 __17:__00 _1 __:__ _
Wed 00:01 1 __08:__00 _2 __12:__00 _1 __13:__00 _2 __17:__00 _1 __:__ _
Thu 00:01 1 __08:__00 _2 __12:__00 _1 __13:__00 _2 __17:__00 _1 __:__ _
Fri 00:01 1 __08:__00 _2 __12:__00 _1 __13:__00 _2 __17:__00 _1 __:__ _
Sat 00:01 1 __:__ _ __:__ _ __:__ _ __:__ _ __:__ _
Feature Descriptions 3-1158Issue 3 March 1996 Immediate Manual Override This type of override is button activated, takes place imme diately upon activation, and remains in effect for the activating user’s Time of Day Plan Number (and all who share this Time of Day Plan Number) until it is manually deactivate d or the next scheduled change in the Time of Day Routing Plan takes place. When a user presses an idle Immediate Manual Override button, the associated lamp flashes (unless the user is an attendant, in which case, the lamp will not flash) and the disp lay shows: OLD ROUTE P LA N: x E NTE R NEW P LAN : NOTE: x is the number of the routing plan currently in effect. The user then enters an RPN (one to eight) using the dial p a d and the display u p dates to: OLD ROUTE P LA N: x NEW PLAN : y The user then presses the flashing Immediate Manual Override button or the Normal button. The Immediate Manual Override button lamp then lights steadily and the d isplay is returned to the NORMAL mode. At this time, the old RPN (x) is deactivate d and the new RPN (y) is in effect. The override attempt is denied if any of the following occurs: nThe activating user is not an attendant or a voice terminal user with console permission and a display. nThe a ctivating user enters anything other than 1 through 8 when promp ted by the d isplay for the new RPN. nThe activating user presses the flashing Immediate Manual Override button before entering a new RPN. nThe activating user enters another display mode (that is, ‘‘Normal’’) before completing the attemp t. When Immediate Manual Override is activate d by a user, the override is also in effect for all other users with the same COR Time of Day Plan Number. A user can deactivate the override by pressing the steadily lighted Immediate Manual Override button. When the override is deactivate d, the scheduled routing plan g oes into effect. The on/off status of the b utton lamp is tracked by all other users with the same COR Time of Day Plan Numb er who have Imme diate Manual Override buttons. Therefore, a user other than the activating user can deactivate the override.
Time of Day Routing Issue 3 March 1996 3-1159 Clocked Manual Override This type of override requires the user to manually enter a specific day and time for activation and d eactivation of the override. The override occurs at the specified day and time of activation and remains in effect until the specified day and time of deactivation. When the override is deactivated, the normally scheduled routing plan goes into effect. When a user presses an idle Clocked Manual Override button, the associated lamp flashes (unless the user is an attendant, in which case, the lamp will not flash) and the disp lay shows: ENTE R A CTI VA TI O N ROUTE P LA N, DA Y & TI M E The user then uses the dial p a d to enter an RPN (1 to 8), followed by the day (1 to 7, where 1 is for Sunday and 7 is for Saturday) and the activation time (0000 to 2359, military time). The display then updates to: ROUTE P LA N: x FO R: yyy AC T-TIM E: zz: z z In the above display, x is the new RPN, yyy is a three-letter abbreviation for the day of the week, and zz:zz is the activation time for the override. The user then presses the flashing Clocked Manual Override button again, the lamp continues to flash, and the display shows: ENTE R DE A C TIV A TIO N D A Y A N D TIM E The user then uses the dial p a d to enter the day (1 to 7, where 1 is for Sunday and 7 is for Saturday) and the activation time (0001 to 2400, military time). The display then updates to: ROUTE P LA N: x FO R: yyy DEA CT-TI ME : zz:zz In the above display, x is the new RPN, yyy is a three-letter abbreviation for the day of the week, and zz:zz is the deactivation time for the override. The user then presses the flashing Clocked Manual Override button or the Normal button. The Clocked Manual Override button lamp then lights steadily and the d isplay is returned to the NORMAL mode. At the entered times and d ays, the new RPN (x) is activated and then deactivate d. The override attempt is denied if any of the following occurs: nThe activating user is not an attendant or a voice terminal user with console permission and a display. nThe activating user enters anything other than valid information when prompted by the display.
Feature Descriptions 3-1160Issue 3 March 1996 nThe activating user enters another display mo de (that is, normal) before completing the attemp t. When Clocked Manual Override is activated by a user, the override is also in effect for all other users with the same COR Time of Day Plan Number. A user can deactivate the override by pressing the steadily lighted Clocked Manual Override button. The on/off status of the button lamp is tracked by all other users with the same COR Time of Day Plan Numb er who have Clocked Manual Override buttons. Therefore, a user other than the activating user can deactivate the override. Considerations Time of Day Routing enhances AAR and ARS by allowing companies to choose more economical call routing based on the day of the week and the time of the day. Time of Day Routing provides up to eight different routing plans. The routing plan can be changed as many as six times a day, each day of the week. At least one time p eriod and RPN must b e assigned to each day of the week. A maximum of 10 Immediate Manual Override buttons and 10 Clocked Manual Override buttons is allowed per Time of Day Plan Number. These buttons can only be assigned to and used by attendants and voice terminal users with both console permission and a display. Each attendant console or voice terminal can be assigned a maximum of one Immediate Manual Override button and one Clocked Manual Override button. Time of Day Routing can only be used if AAR/ARS Partitioning and AAR and/or ARS are provid e d. Interactions The following features interact with the Time of Day Routing feature. nAbbreviated Dialing For Time of Day Routing purposes, a user’s own COR Time of Day Plan Number is used when accessing an Ab breviated Dialing privileged list. The call is processed the same as if the call had been dialed directly using AAR or ARS. nAttendant Extended Calls When an attendant extends (places) a call for a station user or trunk and that call uses AAR or ARS to process the call, the call is routed according to the Time of Day Plan Number of the attendant’s COR.
Time of Day Routing Issue 3 March 1996 3-1161 nAuthorization Codes If a user’s FRL has been changed through the use of an Authorization Code, the COR FRL associated with the entered Authorization Code will be used in routing pattern selection. nAAR When Time of Day Routing is assigned, all AAR calls use the Time of Day Routing Plans for routing calls. nARS When Time of Day Routing is assigned, all ARS calls use the Time of Day Routing Plans for routing calls. nBrid ged Call Ap pearance The COR Time of Day Plan Number of the primary extension applies to calls originated from a bridged call appearance of the primary extension. nCall Forwarding All Calls If a user has activated Call Forwarding All Calls, and AAR or ARS is used to route an incoming call to the forwarded-to number, the COR Time of Day Plan Number of the calling party is used to route the call. nDCS Care should b e taken when making Time of Day Routing assignments in a DCS environment. Depending on a user’s Time of Day Plan Number, a user may or may not be routed to a DCS trunk group. If a user is not routed to a DCS trunk group, feature transparency will be lost. When a call routes over a DCS trunk, the switch at the far end will route the call according to the COR Time of Day Plan Number of the incoming trunk. nIndividual Attendant Access When an AAR/ARS call is made from an individual attendant (that is, not extending a call), the individual attendant’s COR Time of Day Plan Number is used for routing the call. nRecent Change History Changes made to Time of Day Routing Plan charts, routing plans, routing patterns, trunk groups, and CORs are recorded by the Recent Change History feature. nRemote Access When an AAR or ARS call is made via Remote A ccess, the COR Time of Day Plan Number of the Barrier Code and/or Authorization Code that was entered is used for routing the call.
Feature Descriptions 3-1162Issue 3 March 1996 nCDR Normal CDR records are generated for AAR/ARS calls on trunks administered for CDR. However, information about the Time of Day Plan Number used to route the call is not provided. nUDP Since the dialed digits of UDP calls are expanded into an RNX digit string, the AAR feature creates a potential for the use of different routing patterns. Once the call begins to be routed by AAR, the originating user’s COR Time of Day Plan Numb er is used to route the call. Administration Time of Day Routing must be activated on the ‘System Parameter-Customer Options’ screen. It can then be a dministered by the System Manager. The following items require administration: nAAR/ARS Partitioning must be a dministered as well as AAR and/or ARS. nA d ifferent Digit Analysis Table must b e administered for each Time of Day Plan Number. nA Time of Day Routing Plan must be administered for each Time of Day Plan Number. nA Time of Day Plan Number must be assigned to each COR table. Up to eight Time of Day Plan Numb ers can be used. nImmediate Manual Override and Clocked Manual Override buttons may be a dministered in ord er to manually override the Time of Day Routing Plan. These buttons can only be assigned to and used by attendants and voice terminal users with both console permission and a display. Hardware and Software Requirements No a d ditional hardware or software is required.
Timed Reminder and Attendant Timers Issue 3 March 1996 3-1163 Timed Reminder and Attendant Timers Feature Availability This feature is available with all Generic 3 releases. Description The Timed Reminder feature automatically alerts the attendant after an administered time interval for the following types of calls: nExtended calls waiting to be answered or waiting to be connected to a busy single-line voice terminal nOne-party calls placed on hold on the console nIncoming calls answered by a voice terminal user, b ut which are unanswered after being transferred. The attendant can reenter the call and decide whether to terminate the call or permit the waiting to continue. Like the numerous new trunk timers (these timers existed b ut were not administrable as they are now), some attendant timers were brought in from the international arena. Attendant timers are important for attendant-intensive settings, like those without Direct Inward Dialing. The attendant timers are: nUnanswered DID Call Timer - routes the call to the a dministered ‘‘DID/TIE/ISDN Intercept Treatment’’ if the DID call goes unanswered for the length of the timer. This timer is available in G3i-Global, G3rV1, G3V2, and later releases. nAttendant Return Call Timer — Unanswered calls extended and then released from an attendant console return to the same attendant p osition that released it if the attendant is available. If the attendant is not available, it goes to the attendant group queue. (This a p plies to G3i-Global, G3rV1, and all G3V2 a n d later releases.) The Attendant Return Call Timer is not set for calls extended from one attend ant to another individual attendant. NOTE: For G3vsV1/G3sV1 and G3iV1, these calls return to the same attendant group, but not necessarily the same attendant. nAttendant Timed Reminder of Held Call Timer — Allows the administration of an interval to b e used when determining whether a held call has held too long. When this timer expires the held call alerts the attendant. The message hc appears on the attendant display. In G3iV1 and G3vsV1/G3sV1, the call alerts the attendant with a high pitched ring.
Feature Descriptions 3-1164Issue 3 March 1996 In G3i-Global and GrV1, the call alerts the attendant with primary alert. G3V2 and later releases c an b e administered to use either typ e of alert for held calls that time out. nAttendant No Answer Timer (G3i-global, G3rV1, G3V2, and later releases) — Calls that terminate at an attendant console ring with primary alerting until this administrable timeout value is reached. When this timeout value is reached, the call rings with a secondary, higher pitch ring. If the Attendant No Answer Timer is disabled, the ringing pattern does not change over from the primary to the secondary pattern. nAttendant Alerting Interval Time d Reminder (G3i-global, G3rV1, G3V2, and later releases) — This timer notifies, via secondary alerting, attendants in an attendant group of an unanswered call. The ‘‘Attendant Alerting Interval Time d Reminder’’ starts when a call reaches the ‘‘Attendant No Answer Timer’’ maximum value. (If the ‘‘Attendant No Answer Timer’’ is disabled, the alerting interval b e gins as soon as the call starts ringing at an attendant console.) If the alerting interval is reached before the call is answered, then the attendant console is placed into ‘‘position b usy mode’’ and the call is forward ed to the attendant group. If the console where the alerting interval is reached is the last active day console, and night service is enabled, then the system is placed into night service. For G3V2 and later releases only, the alerting interval may be disabled. In this case, a call continues to ring at the original attendant’s extension until the caller hangs up or another feature disconnects the call (for example, the timeout limit is reached for unanswered DID calls during night service.) nLine Interc ept Tone Timer — the length of time of the line intercept. For example: LITT:10 seconds means the line intercept stops after 10 seconds. Considerations Timed Reminder informs the attendant that a call requires a d ditional attention. After the attendant reconnects to the call, the user can either choose to try another extension number, hang up, or continue to wait. This personal attention can help establish rap p ort with clients and customers. The Timed Reminder intervals for calls waiting for connection and for calls placed on hold are assigned separately. Each interval can be from 10 seconds to 17 minutes. If a call has been routed to each attendant and it remains unanswered, the system is placed into night service. If this is happening more frequently than is optimal, the answering intervals may be lengthened by the system administrator.