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ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
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System Hardware and Software Capacity Limits Issue 3 March 1996 A-91 1. The following items detract from the total number of available “Stations” on a given switch: — Analog Music-On-Hold — Attendants — Modem Pool Conversion Resources — TAA S P ort — Stations (Digital, Display, BRI, etc.) — Analog Announcements — Analog External Alarm Port — Agent Login IDs — ACD Agents 2. All BRI stations can be disp lay stations (G3vs does not sup port BRI). Table A-5. Maximum System Parameters for G3V4 Release 3.0 — continued ITEMG3vsV4 ABP/PBP G3siV4 G3siV4 +m G3rV4 Voice Terminals 1 Associated Data Modules (DTDMs) 75 75 800 7,500 BRI Stations 2NA 50 1,000 7,000 Digital Stations 400 400 2,400 25,000 Display Stations 400 400 2,400 25,000 Stations 400 400 2,400 25,000 Station Button Cap acity (K Units) 102.8 102.8 700.8 5,260 VuStats Measured Agents or Login IDs 75 75 400 2,000 Me asu red Spl it s 12/ 24 12 /24 99 25 5 Measured Trunk Groups 16/32 16/32 32 32 Measured VDNs 12/24 12/24 99 512 Reporting Period s Intervals 25 25 25 25 Days 1 1 1 1 Display Formats 25 25 25 25 Simultaneous Updating Displays 100 100 100 500
Issue 3 March 1996B-1 B References The following is a list of DEFI NI TY Com munications System Generic 3 documents, including a brief description of each document. To order copies, refer to the a d dress and phone numb er on the back of this document’s title page. For ad d ition DEFINITY Co mm unications System documents, refer to the GBCS Publications Catalog, 555-000-010, available from the AT&T Customer Information Center. Basic The following are basic documents for anyone using the DEFINITY Communications System. Provides comprehensive technical descriptions of system features and parameters. Includes the applications and benefits, feature interactions, administration requirements, hard ware and software requirements, and a brief discussion of data communications and private networking configurations. DEFINITY Communications System Generic 3 Feature Description, Issue 3555-230-204
References B-2Issue 3 March 1996 Provides step-by-step procedures for preparing the hardcopy forms that correspond to the screens and are required to imp lement the features, functions, and services of the system. Includes procedures for completing a communications survey. Includes an initial set of blank forms (555-230-655B, 555-230-653B). Provides additional blank hardcopy forms that correspond to the screens that are required to implement the features, functions, and services of the system. Copies of these forms are automatically included with the DEFINITY Communications System Generic 3 Version 4 Implementation, Issue 1 , 555-230-655 or DEFINITY Communications System Generic 3 V2/V3 Implementation, Issue 1 , 555-230-653. Use this order number to purchase a d ditional forms. Provides a technical description of the systems and is intended for service personnel, sales p ersonnel, and customers who need a comprehensive overview of the system. Includes descriptions of hardware, software features, technical specifications, environment requirements, maintenance requirements, and illustration of comp onents. DEFINITY Communications System Generic 3 Version 4 Release 3 Implementation, Issue 2555-230-655 DEFINITY Communications System Generic 3 V2/V3 Implementation, Issue 1 Addendum and Addendum 2555-230-653 DEFINITY Communications System Generic 3 Version 4 Implementation Blank Forms, Issue 2555-230-655B DEFINITY Communications System Generic 3 V2/V3 Implementation Blank Forms, Issue 1555-230-653B DEFINITY Communications System Generic 3 System Description and Specifications, Issue 4555-230-206
Basic Issue 3 March 1996 B-3 Provides detailed descriptions of all the measurement, status, and security reports available in the system and is intend e d for administrators who validate traffic reports and evaluate system performance. This document was titled System Reports for earlier systems. Includes corrective actions for potential problems. Provides descriptions of the procedures for installing and testing the system’s common equipment and adjuncts. Includes setup procedures for the system management terminal, power and grounding requirements, and testing steps. Includes compete details on system wiring. Provides both domestic and international information. Provides procedures and information for hardware installation and initial testing of t he DEFI NIT Y Communications System Generic 3, models Generic 3i and Generic 3 single-carrier cabinet switches only. The UK version will be ship ped with all single-carrier cabinet systems in the US. Some languages may not be available until a future date. Provides procedures for an installation technician to convert an existing DEFI NI TY Com munications System Generic 1, Generic 2, Generic 3 Version 1, Generic 3 Version 2, Generic 3 Version 3, or System 75 R1V3 to Generic 3r Version 4. Included are upgrade considerations, lists of required hardware, and step-by-step upgrade procedures. Also included are procedures to add control carriers, switch node carriers, port carriers, circuit packs, auxiliary cabinets, and other equipment. DEFINITY Communications System Generic 3 Version 4 Traffic Reports, Issue 2555-230-511 DEFINITY Communications System Generic 1 and Generic 3 Installation and Test, Issue 6555-230-104 DEFINITY Communications System Generic 3 Installation (for Single-Carrier Cabinets), Issue 1555-230-894 UK English 555-230-895 German 555-230-896 French 555-230-897 Spanish 555-230-900 Chinese DEFINITY Communications System Generic 3r Upgrades and Additions, Issue 1555-230-109
References B-4Issue 3 March 1996 Provides procedures for an installation technician to convert an existing DEFI NI TY Com munications System Generic 1, Generic 2, Generic 3 Version 1, Generic 3 Version 2, Generic 3 Version 3, or System 75 R1V3 to Generic 3vs and G3si Version 4. Included are upgrade considerations, lists of required hardware, and step-by-step upgrade procedures. Also included are procedures to add control carriers, switch node carriers, port carriers, circ uit packs, auxiliary cabinets, and other equipment. Provide detailed descriptions of the procedures for monitoring, testing, and maintaining the systems. Included are maintenance commands, step-by-step trouble-clearing procedures, the procedures for using all tests, and explanations of the system’s error codes. Provides a detailed overview of the system including descriptions of many of the major features, applications, hardware, system capabilities, and the AT&T support provided with the system. This d ocument reflects Generic 3 Version 2 software, but still contains relevant information. Provides step-by-step procedures for the account team in determining the customer’s e quipment and hardware requirements to configure a system according to the customer specifications. Includes detailed requirements and block diagrams. This d ocument reflects Generic 3 Version 2 software, but still contains relevant information. DEFINITY Communications System Generic 3Gvs and Generic G3si Upgrades and Additions, Issue 1555-230-108 DEFINITY Communications System Generic 3r Maintenance, Issue 5555-230-105 DEFINITY Communications System Generic 3i/s/vs Maintenance, Issue 8555-204-105 An Introduction to DEFINITY Communications System Generic 3, Issue 1555-230-023 DEFINITY Communications System Generic 3 Planning and Configuration, Issue 2555-230-601
Basic Issue 3 March 1996 B-5 Provides information about the risks of telecommunications fraud and measures for a ddressing those risks and preventing unauthorized use of GBCS products. This document is intend e d for telecommunications managers, console operators, and security organizations within comp anies. Provides descriptions of the peripheral equipment that can be used with System 75, System 85, a n d DEFINITY Communications System. This d o cument is intended for customers and AT&T account teams for selecting the correct peripherals to accompany a system. Provides detailed operating instructions for the system features on each type of voice terminal. Included are definitions of the voice features and user requirements. Provides cap a bility to produce laser-printed documentation for specific voice terminals. The software is supported by a comprehensive user’s guide and on-line help. This product requires a 386 PC, minimum of 6MB disk space, minimum of 4MB RAM, a printer supported by Microsoft GDI printer drive, and Microsoft Windows 3.1 or higher. A mouse is recommended. GBCS Products Security Handbook, Issue 4555-025-600 DEFINITY Communications System and System 75 and System 85 Terminals and Adjuncts Reference, Issue 7555-015-201 DEFINITY Communications System Generic 1 and Generic 3 Voice Terminal Operations, Issue 1555-230-701 DEFINITY Communications System Generic 1, Generic 3, and System 75 Voice Terminal Guide Builder, Issue 1555-230-755
References B-6Issue 3 March 1996 Call Center The following list of documents are Call-Center specific. Refer also to the b asic DEFI NI TY Com munications System d o cuments. Provides information on how to write, use, and troubleshoot vectors, which are command sequences that process telephone calls in an Automatic Call Distribution (ACD) environment. It is provided in two parts: tutorial and reference. The tutorial p rovides step-by-step procedures for writing and implementing b asic call vector scripts. The reference includes detailed desc riptions of the call vectoring features, vector management, vector administration, adjunct routing, troubleshooting, and interactions with management information systems (including the Call Management System). Provides detailed instructions on how to g enerate reports and manage the system and is intended for telecommunications managers who wish to use BCMS reports and system managers resp onsible for maintaining the system. If Issue 4 is unavailable, use Issue 3. DEFINITY Communications System Generic 3 Call Vectoring/Expert Agent Selection (EAS) Guide, Issue 4585-230-520 DEFINITY Communications System Generic 3 Basic Call Management System (BCMS) Operations, Issue 4555-230-704
Networks Issue 3 March 1996 B-7 Networks The following list of documents are network-specific. Refer also to the basic DEFI NI TY Com munications System d o cuments. Provides detailed information regarding the Wideband Switching feature for the system and is intended for users and technical support personnel involved with the installation, a dministration, and operation of this feature. This feature provides high speed end-to-end connectivity between customer endpoints where dedicated facilities are not economical or appropriate. The primary function is to support high speed video-conferencing and data applications. Provides a d etailed technical description of digital trunks in the DEFINITY Communications Systems. This includes trunks conforming to the DS1 standard (1.544 Mbps) and the CEPT1 standard and all other methods of signalling, including bit-oriented signalling as well as ISDN-PRI signalling. This d o cument includes background information on these topics, information on how d igital trunk c a pabilities have been designed into the DEFINITY Co mm unications System and information for field personnel and customers on how to provision and administer digital trunk capabilities and features. Provides b oth d omestic and international information. Application Specific The following list of documents are application-specific. Refer also to the basic DEFI NI TY Com munications System d o cuments. Provides detailed descriptions of the difference between features and administrative forms for systems Generic 2 to Generic 3 Version 4 and is intended for AT&T personnel and customers involved in planning u p grades and migrations from an older system. Includes descriptions of new administrative commands. DEFINITY Communications System Generic 3 Wideband Technical Reference, Issue 1555-230-230 DEFINITY Communications System Generic 2.2 and Generic 3 Version 2 DS1/CEPT1/ISDN PRI Reference Manual, Issue 1555-025-107 DEFINITY Communications System Generic 2 to Generic 3 Version 4 Transition Reference, Issue 1555-230-636
References B-8Issue 3 March 1996 Provides procedures and directions for the account team and customer personnel for effectively planning and implementing the CallVisor Adjunct/Switch Application Interface (ASAI) PBX-Host environment. The CallVisor ASAI is a communications interface that allows adjunct processors to access switch features and to control switch calls. It is implemented using an Integrated Services Digital Network (ISDN) Basic Rate Interface (BRI). Included are hardware and software requirements. Provides detailed layer 3 protocol information regarding the CallVisor Adjunct/Switch Ap plication Interface (ASAI) for the systems and is intended for the library or driver programmer of an adjunct processor to create the library of commands used by the applications programmers. Describes the ISDN message, facility information elements, and information elements. Provides detailed information regarding the CallVisor Adjunct/Switch Ap plication Interface (ASAI) for the systems and is intended for the application designer responsible for building and/or programming custom applications and features. Provides procedures for installation, administration, and maintenance of the CallVisor Adjunct/Switch Application Interface (ASAI) Ethernet application and is intended for system administrators, telecommunications managers, Management Information System (MIS) managers, LAN managers, and AT&T personnel. The ASAI-Ethernet a p plication provides ASAI functionality using 10Base-T Ethernet rather than BRI as a transport media. DEFINITY Communications System Generic 3 CallVisor ASAI Planning Guide, Issue 4555-230-222 DEFINITY Communications System Generic 3 CallVisor ASAI Protocol Reference, Issue 4555-230-221 DEFINITY Communications System Generic 3 CallVisor ASAI Technical Reference, Issue 4555-230-220 DEFINITY Communications System CallVisor Installation, Administration, and Maintenance of CallVisor ASAI over the Definity LAN Gateway, Issue 1555-230-223