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ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
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Brid ged Call Ap pearance— Multi-Ap pearance Voice Terminal Issue 3 March 1996 3-287 This leaves the other two-lamp buttons as call a p pearances, or with other features such as CAS. If a call terminates at a voice terminal on an extension numb er other than the primary extension number (for examp le, Terminating Extension Group, UCD Group, Call Coverage Answer Group, or DDC Group extension numb er), a bridged call a p pearance is not maintained. Therefore, it is recommended that the primary terminal not b e made a member of such a group (even though administration of this is not prohibited). The Brid ged Call Ap pearance feature should not be considered as a replacement for Call Coverage. For G3V2 and later releases, a conference tone can be administered. If the conference tone is enabled, a conference tone is heard when two parties are bridged together on an active call with a third party. Interactions The following features interact with the Bridged Call Ap pearance— Multi-Appearance Voice Terminal feature. nAbbreviated Dialing A user, accessing Ab breviated Dialing while on a bridged call appearance, accesses his or her own Abbreviated Dialing lists. The user does not access the Abbreviated Dialing lists of the primary extension associated with the brid ged call appearance. This is true even when the voice terminal has no appearances of its primary extension. nAttendant Display and Voice Terminal Display A call from the primary extension number or from a bridged call appearance of the primary extension number is displayed as a call from the p rimary extension number (that is, the call is displayed as coming from the p rimary extension number regardless of which appearance placed the call). The display at a p rincipal will show the same information for a brid g ed call appearance as it would for a non-bridged call. For calls to the principal’s extension number, the display at a zero call ap p earance bridging station shows a call from the originator to the principal with no “redirection reason” character. As stations bridge onto the call, the display updates to show the numb er of parties in the conference. nAutomatic Callback Automatic Callback calls cannot originate from a brid g ed call appearance. However, when Automatic Callback has b een activated from the principal user’s station, the Callback call rings (with priority call
Feature Descriptions 3-288Issue 3 March 1996 distinctive ringing signal) at all bridged appearances of the extension as well as at the principal user’s station. Displays at all (principal and bridged users) stations show that it is a Callback call.
Brid ged Call Ap pearance— Multi-Ap pearance Voice Terminal Issue 3 March 1996 3-289 nAutomatic Call Distribution (ACD) ACD directs calls only to the primary extension, not to bridged appearances of the primary extension. Furthermore, if a bridged appearance is active, the primary is considered active and no calls are directed to the primary from the ACD group (unless a dministered for Multiple Call Handling). nIntercom—Automatic and Intercom—Dial Brid ged appearances of a primary extension number are not rung for intercom calls. Furthermore, if a station has no p rimary call appearances it can never be rung for an intercom call. Therefore, if a secretary is screening all calls for the principal, and is indicating who is calling via intercom, the principal must have a call a p pearance on which to receive and send intercom calls. nCall Coverage Coverage criteria for brid ged call appearances is based entirely on the criteria of the primary extension associated with bridged appearance. That is, a call to the primary extension that requires call coverage treatment follows the coverage path of the primary extension and not the path of any of the bridged appearances. Bridged call ap pearances d o not receive redirection notification. A user with bridged call appearances can activate or deactivate Send All Calls for a principal’s primary call appearance. It is recommended that the primary terminal not b e a member of a call coverage group, because calls to the primary terminal as a memb er of the group are not bridged. With G3V4 and later releases, the system can be administered so that a call can appear at a terminal as both a bridged call and a redirected call. In this way, if the bridged user is the first coverage p oint the call will redirect to that terminal when the coverage criteria are met. With G3V3 and earlier releases, if the principal is an analog voice terminal with a brid ged call appearance on a multi-appearance voice terminal, an incoming call to the analog voice terminal that goes to coverage will terminate at a primary call appearance on the bridging user’s voice terminal as a coverage call. the call is dropped from the analog voice terminal and the bridged call appearance on the bridging user’s voice terminal. In G3V4, if the bridging user is a zero primary call appearance voice terminal, the c all cannot redirect to the bridging user since there are no primary call appearances. Therefore, the call will redirect to the next available coverage point. nCall Detail Recording (CDR) If a bridging user originates and/or answers a call on a bridged appearance, the extension of the bridge is recorded as the calling/called terminal. A conference or transfer by a bridging user also a ppears as though it was performed by the terminal user.
Feature Descriptions 3-290Issue 3 March 1996 When a call originated from a bridged call appearance on a terminal administered for zero primary call a ppearance is recorded by CDR, the extension number associated with the appearance is recorded as the calling party. A conference or transfer by a bridged call appearance on a zero primary call appearances terminal also appears as though it were performed by the extension associated with the appearance. nCall Forwarding All Calls Call Forward Busy/Don’t Answer Call Forwarding c an be activated or canceled for the primary extension number from any bridged call appearance of that number; when activated, calls to the primary extension number do not terminate at the bridged call a p pearances, but go to the designated forwarding destination. Bridged call appearances do not receive redirection notification of the call to the primary extension when it is forwarde d unless Ringing — Ab breviated and Delayed is administered. nCall Park When a call is parked from a bridged call appearance, it is parked on the primary extension number associated with the bridged appearance. nCall Pickup If a voice terminal receives ringing on a bridged call appearance, the incoming call can be picked up by members of that voice terminal’s Call Pickup group. This causes all bridged call a p pearances to be dropped. Calls ringing at a primary terminal can be picked up by members of the terminal’s Call Pickup group. However, if the primary terminal and the bridging user’s primary terminal are not in the same Call Pickup group, then the bridging user cannot pick up calls to other memb ers of the primary terminal’s Call Pickup group. Originating on a bridged ap pearance and dialing the Call Pickup FAC is interpreted as an attempt to pick up a call from the primary terminal’s Call Pickup group. A brid ging user can use Call Pickup to pick up a call that is alerting at a bridged appearance, instead of selecting the bridged appearance button. This causes the call to terminate on the brid ging user’s primary extension button, and the primary terminal and all bridged appearances of the call are dropped. If the bridging user has appearances of numerous terminals (for example, Sales, Service, Warehouse, and so on), and it is not desired that the calls be answered b y anyone other than the terminal user or the bridging users, then the bridging user(s) should not be assigned to a pick up group. A terminal with zero primary call appearances can be assigned to a Call Pickup group. nClass of Restriction (COR) The COR assigned to a voice terminal’s primary extension also a p plies to calls originated from a bridged call appearance.
Brid ged Call Ap pearance— Multi-Ap pearance Voice Terminal Issue 3 March 1996 3-291 nConference—Attendant Conference —Terminal Conferences can be set up on brid ged appearances using the usual conference operations. Either a primary extension button or a brid ged appearance button can be used to make the calls for a d ding to the conference. With G3V3 and earlier releases, if the bridging user has at least one available bridged appearance of the primary extension (other than the one he or she is currently on), the system automatically selects a bridged call a p pearance for the conference when the Conference/Transfer button is pressed. If the bridging user has no other available bridged appearances of the primary extension (other than the one he or she is currently on), the brid g ing user, after pressing the Conference/Transfer button, must select a call appearance (or the users’ own primary extension) or a bridged appearance of some other extension to be used for the conference, before dialing the number. With G3V4 and later releases, the system can be administered to automatically select the first idle appearance if there is no idle appearance with an extension matching the extension that is conferencing the call. NOTE: When the user d epresses the Conference button (the second time) to connect the parties together, the newly formed conference call appears on the primary or brid ged a p pearance to which the user was connected at the time of that last Conference button depression. The other a p pearance is disassociated from the Conference call. Thus, if the original call was on a bridged appearance, and the conference is formed on an appearance of the bridged user’s own primary extension, the bridged extension becomes d isassociated from the conference call and the principal user of that bridged extension can no longer bridge onto the conference. This d isassociation of the conference from the brid g ed extension can be avoid e d by setting up the conference in the o p posite ord er. To do so the user first uses the Hold button to hold the original call on the bridged appearance, then selects a call appearance and calls the party to be added, then d epresses the Conference (or Transfer) button, then selects the held bridged appearance, then depresses the Conference button (again). When this procedure is used, the conference is formed on the bridged ap pearance so the primary user of the bridged extension can still brid ge onto the conference call. NOTE: If the primary user and the brid ged user are both on the call when one user transfers the call, the user performing the transfer becomes the controlling user for the participation of both users on the
Feature Descriptions 3-292Issue 3 March 1996 conference. To disassociate the appearance from the call, the controlling user must be the latter of the two users to hang up from the call. If the controlling user hangs up first, the appearance goes on soft hold when the non-controlling party hangs up. In this case, one of two things must occur to disassociate the appearance from the c all: (1) all other p arties on the call hang up, or (2) the controlling user rejoins the call and hangs up again. The display shows the number of other active parties in a call, including active bridged appearances. nConsult Brid ged call appearances of the primary extension do not ring on a consult call to the primary extension. nCoverage Answer Group (CAG) Brid ged call appearances of a p rimary extension d o not ring when there is a CAG call to the primary. Brid g ed call appearances cannot bridge onto the call. nData Privacy Data Restriction When Data Privacy is activated or Data Restriction is assigned to a station involved in a b rid ged call and the primary terminal and/or brid ging user attempts to bridge onto the call, Data Privacy and Data Restriction are automatically overridden. G3V4 and later releases provide a system option that prohibits brid ged terminals from bridging on to a call when the c all has Data Privacy or Data Restriction enabled. nFacility Busy Indication With G3V3 a n d earlier releases, when the user presses the busy-ind button, a call is placed to the resource from an idle primary call appearance. With G3V4 a n d later releases, for zero primary call appearance voice terminals, the call is placed to the resource from the first available bridged call appearance. nHold—Automatic Any user (primary or bridged appearance) can place an active call on hold. If only one user is active on a call and places that call on hold, then the indicator lamp at both the principal’s appearance button and the bridged party’s a p pearance button shows that the call is on hold. If more than one user is bridged onto the active call, and one of the users activates Hold, the activator receives ‘‘hold’’ indication for the call and status lamp of all other bridged users remain ‘‘active.’’ nHunt Group (DDC or UCD) Brid ged call appearances cannot be used in conjunction with DDC or UCD hunt groups.
Brid ged Call Ap pearance— Multi-Ap pearance Voice Terminal Issue 3 March 1996 3-293 Although a bridged extension can be assigned to a hunt group, such assignment is not recommended because DDC/UCD calls do not terminate at any bridged appearances of that extension on other stations. If a member of a UCD group is off-hook on a bridged appearance, and that user’s primary extension numb er (which is in the UCD group) is idle, then a UCD call will not terminate on that user’s p rimary extension number unless it is administered for Multiple Call Handling. nIntercom—Automatic Automatic and/or intercom calls to the primary extension d o not ring at the associated bridged appearances. nInternal Automatic Answer (IAA) Calls terminating to a bridged appearance of an IAA-eligible station are not eligible for IAA. nLast Number Dialed Activation of the Last Numb er Dialed feature causes the last numb er dialed from the voice terminal to be redialed, regardless of whether its own call appearance or a bridged call a p pearance is used. nLeave Word Calling (LWC) A LWC message left by a user on a bridged call appearance leaves a message for the called party to call the primary extension number assigned to the bridged call appearance. When a user c alls a p rimary extension, and activates LWC, the message is left for the primary extension, even if the call was answered at a bridged call appearance. LWC messages left by the primary user can be canceled by a bridged appearance user (for example, a secretary can cancel a LWC message left by a boss). nPersonal Central Office Line (PCOL) If a user is active on his or her primary extension number on a PCOL call, bridged call a p pearances of that extension numb er cannot be used to bridge onto the call. The call can only be bridged onto if another voice terminal is a member of the same PCOL group and has a PCOL button. nPriority Calling The primary terminal user or the bridging user can make a priority call. If a priority call is made to an idle terminal, the primary terminal and all bridging users are alerted by priority alerting. nPrivacy-Manual Exclusion Exclusion prevents any other user from bridging onto the c all. Activation of exclusion by any user (primary or bridged appearance) prior to placing a call, prevents any other user from bridging onto the call. Activation of exclusion by any user active on a call, while the primary user and/or any
Feature Descriptions 3-294Issue 3 March 1996 other bridging users are active on the call, drops all other users from the call (including the primary user), leaving only the activator and the calling/called party on the call. nRedirection Notification Redirection Notification is not provided at stations with a brid ged appearance of a primary extension number unless Ringin g — Abbreviated and Delayed is administered to give notification. nRingback Queuing Ringback Queuing is not provided on calls originate d from a bridged call appearance. However, after the principal user of the bridged extension has activated ringback queueing, the resulting Callback call alerts at bridged appearances as well as at the principal user’s station. The call can be answered from the primary user’s station or from any bridged appearance. nRinger Cutoff When activated at a multi-a p pearance station, Ringer Cutoff prevents any nonpriority (or non-intercom) incoming call from ringing at that station. This is independent of whether the c all is to the station’s primary extension or to any of the bridged appearances’ extension(s). nService Observing The terminal user or bridging user can brid ge onto a Service O bserved call at any time. If the terminal is being Service Observed and an incoming call is answered by the bridging user, the call is not observed unless or until the terminal user bridges onto the call. Conversely, if the bridging user is b eing Service Observed and an incoming call is answered by the terminal user, the call is not observed unless or until the bridging user bridges onto the call. If the bridging user activates Service Observing, using a bridged appearance, Service Observing is activated for the bridging user. nTerminating Extension Group (TEG) TEG c alls to the primary extension do not ring at the associated bridged appearances. TEG calls cannot be answered or bridged onto from a bridged appearance of the TEG Member’s p rimary extension. The primary terminal should not be assigned to a TEG. nTransfer With G3V3 and earlier releases, if the bridging user has no other available bridged appearances of the primary extension (other than the one he or she is currently on), the bridging user, after pressing the Conference/Transfer button, must select a call appearance to be used for the transfer, before dialing the number.
Brid ged Call Ap pearance— Multi-Ap pearance Voice Terminal Issue 3 March 1996 3-295 If the bridging user has at least one available brid ged appearance of the primary extension (other than the one he or she is currently on), the system automatically selects a bridged call appearance for the transfer when the Conference/Transfer button is pressed. With G3V4 and later releases, the system can be administered to automatically select the first idle appearance if there is no idle appearance with an extension matching the extension that is transferring the call. NOTE: If the primary user and the brid ged user are both on the call when one user transfers the call, the user performing the transfer becomes the controlling user for the participation of both users on the conference. The controlling user is immediately dropped from the call. When the non-controlling user hangs up, the appearance goes on soft hold. In this case, one of two things must occur to disassociate the appearance from the call: (1) all other p arties on the call hang up, or (2) the controlling user rejoins the call and hangs up a gain. nVoice Message Retrieval A voice message to the primary extension can be retrieved on a bridged appearance by the bridged appearance user. If a security code is required to retrieve the messa ge, the bridging user must use the security code of the primary terminal. nVoice Paging The use of Voice Paging automatically invokes exclusion; therefore, interactions for this feature is the same as for Privacy-Manual Exc lusion. Administration The Brid ged Call Ap pearance — Multi-Ap pearance Voice Terminal feature is administered on a per-voice terminal b asis b y the System Manager. See “Bridged Call Ap pearance — Multi-Ap pearance Voice Terminal” in DE FI NITY Communications System Generic 3 Version 4 Implementation , 555-230-655, or DEFI NI TY Com munications System Generic 3 V2/V3 Implementation, 555-230-653, for instructions. Hardware and Software Requirements No a d ditional hardware or software is required. A Call Coverage module or expansion module c an be used to provide up to 20 bridged call appearances.
Feature Descriptions 3-296Issue 3 March 1996 Bridged Call Appearance— Single-Line Voice Terminal Feature Availability Brid g ed Call Ap pearance—Single-Line Voice Terminal is available with all Generic 3 releases. Other bridging enhancements available only with G3V4 a n d later releases are identified throughout this feature description. Description Allows a multi-appearance terminal to have an appearance of a primary terminal‘s extension number. The appearance of the primary terminal’s extension number at a multi-appearance terminal is called a bridged call appearance. G3V4 and later releases also allow an analog voice terminal to have a single bridged appearance of a multi-appearance voice terminal primary call appearance. The b rid ged call a p pearance can be used to originate, answer, or bridge onto an existing call to or from the primary terminal user’s extension number. The multi-appearance terminal user can use the bridged call appearance by lifting the handset and pressing the bridged appearance button or by pressing the bridged ap pearance button and lifting the handset. The user is then bridged onto the primary terminal’s extension numb er and can handle calls on that extension number. The bridged single-line voice terminal user brid ges onto a call by going off-hook. When the p rimary terminal is a single-line voice terminal, the user can also bridge onto an existing call originated, answered, or bridged onto b y the associated multi-ap pearance terminal(s) by just going off-hook. An incoming call alerts at the primary terminal, and at all voice terminals that have a bridged call appearance of the primary terminal’s extension number. Each multi-appearance bridging voice terminal has visual alerting with the o ption of audible ringing for the bridged appearance of the primary terminal. When the primary terminal user answers the call, the audible ringing stops at the primary terminal and at all the bridging user’s terminals, and the status lamps at all the multi-appearance bridged appearance buttons light steadily. The call can then be bridged onto by any of the brid ging users. When a bridging user answers the call, the audible ringing stops at the primary terminal and at all of the brid g ing user’s terminals, and the status lamp s at all of the multi-appearance bridged appearance buttons light steadily. The call can