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ATT DEFINITY Communications System Generic 3 Instructions Manual

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    							Contents
    xxiiIssue  3   March 1996 
    Vector Processing and Calling Party Feedback3-423
    Agent Set  Caller Display Information 3-423
    Call Promp ting  A pp lications 3-424
    Automated Attendant3-424
    Data In/Voice Answer (DIVA)3-424
    Data Collection 3-425
    Message Collection3-426
    Considerations 3-427
    Interactions 3-427
    Ad ministration 3-433
    Hard ware and Software Requirements 3-433
    nCall Vectoring 3-434
    Feature Availability3-434
    Desc ription 3-434
    Vector Directory Numb ers and Vectors 3-434
    Applications 3-435
    What Happens When a Call is Processed 
    b y a Vector3-436
    General 3-436
    Calling Party Feedback3-437
    Ad ditional Information 3-438
    Vector Command s 3-439
    Adjunct Routing3-439
    Announcement 3-440
    Busy 3-440
    Check-Backup Split/Skill3-440
    Collect Digits3-441
    Converse-On Command 3-441
    Disconnect3-442
    Goto Ste p 3-443
    Goto Vector3-444
    Messaging Split/Skill 3-444
    Queue-To Main Split/Skill3-445
    Route-to Numb er 3-446
    Route-To Digits3-447
    Stop 3-447 
    						
    							Contents
    Issue  3   Marc h 1996xxiii
    Wait-Time3-447
    ACD Split/Hunt Group Operation with 
    Call Vectoring 3-448
    Overview 3-448
    Vector Controlled Splits/Skills 3-448
    Split/Skill Queue Priority Levels 3-449
    Split/Skill Thresholds3-449
    Call Vectoring and PBX Toll Fraud 3-449
    Front Ending Remote Access3-450
    Replacing Remote  Access3-451
    Call Vectoring and the Call Management System
    (CMS) 3-451
    DNIS3-451
    Vector Routing Tables (G3V4 a n d later releases) 3-452
    Considerations 3-452
    Interactions 3-453
    Ad ministration 3-462
    Hard ware and Software Requirements 3-465
    nCall Waiting  Termination 3-466
    Feature Availability3-466
    Desc ription 3-466
    Considerations 3-467
    Interactions 3-467
    Ad ministration 3-467
    Hard ware and Software Requirements 3-467
    nCalling Line Identification (CLI) Prefix3-468
    Feature Availability3-468
    Desc ription 3-468
    Considerations 3-468
    Interactions 3-469
    Ad ministration 3-470
    Hard ware Requirements3-470
    nCall-By-Call Service  Selection 3-471
    Feature Availability3-471
    Desc ription 3-471
    Services Used With Call-By-Call Service Selection3-471 
    						
    							Contents
    xxivIssue  3   March 1996 
    ISDN-PRI Messages and Information Elements 
    Used for Call-By-Call Service  Selection3-473
    Usage Allocation Plan3-474
    Incoming Call Handling Treatment3-476
    Considerations 3-479
    Interactions 3-480
    Ad ministration 3-480
    Hard ware and Software Requirements 3-481
    nCallVisor Adjunct/Switch Ap plications Interface (ASAI) 3-482
    Feature Availability3-482
    Desc ription 3-482
    G3V4 ASAI Enhancements3-482
    CallVisor ASAI Capabilities3-484
    Third Party Call Control Capabilities Group3-485
    CallVisor ASAI Call Types3-486
    Switch-Classified Calls 3-486
    Answering Machine Detection (AMD)3-487
    User-Classified Calls 3-487
    Direct-Agent Calls 3-488
    Supervisor Assist Calls 3-489
    Third Party Domain (Station/ACD Split) Control 
    Cap a bilities Group3-490
    Notification Capabilities Group 3-491
    Set Value  Capabilities Group3-493
    Value Query Capabilities Group3-493
    Request Feature Capabilities Group3-494
    Adjunct-Controlled Splits 3-495
    Routing Capabilities Group3-497
    Maintenance Capabilities Group3-498
    CallVisor ASAI Applications 3-498
    Considerations 3-500
    Feature Initialization and Recovery3-501
    Interactions 3-501
    Ad ministration 3-517
    Hard ware and Software Requirements 3-521
    nCDR A c count Code Dialing Forced
    Entry of Account Codes3-522 
    						
    							Contents
    Issue  3   March 1996xxv
    Feature Availability3-522
    Desc ription 3-522
    Considerations 3-523
    Interactions 3-523
    Ad ministration 3-524
    Hard ware and Software Requirements 3-524
    nCentralized Attendant Service (CAS) 3-525
    Feature Availability3-525
    Desc ription 3-525
    Considerations 3-527
    Interactions 3-528
    Ad ministration 3-531
    Hard ware and Software Requirements 3-531
    nClass of Restriction (COR)3-532
    Feature Availability3-532
    Desc ription 3-532
    Use of CORs 3-533
    Calling Party and Called Party Restrictions 3-533
    Forced Entry of Ac c ount Codes 3-535
    Partitioned Group Number (PGN)3-536
    Service Observing3-536
    VDN of Origin Announcement3-536
    Priority Queuing3-536
    DAC 3-537
    Facility Access Trunk Test3-537
    Fully Restricted Service (G3i-Global, G3rV1, 
    and G3V2 and later) 3-537
    Restriction Override (3-way COR calling) 3-537
    Restricted Call List 3-537
    Unrestricted Call List 3-538
    Selective Denial of Public Network Calling Through  a 
    CCSA or EPSCS Network (APLT)3-538
    ARS/AAR FRL for Control of Call Routin g 3-538
    Miscellaneous Restriction Groups 3-539
    COR Examples3-540 
    						
    							Contents
    xxviIssue  3   March 1996 
    Examp le Using Miscellaneous Restrictions 3-540
    Examp le Using Calling Party Restrictions, Called Party 
    Restrictions, and Miscellaneous Restrictions 3-542
    Considerations 3-545
    Interactions 3-546
    Ad ministration 3-548
    Assignment of Restrictions 3-549
    Voice Terminals 3-549
    Trunk Groups3-549
    Attendant Consoles (as a group) and Individual
    Attendant Extensions 3-549
    Data Mo dule, Loudspeaker Paging Access Zone,
    Code Calling Access Zone, and Remote Access
    Barrier Code 3-550
    Terminating Extension Group, Automatic Call Distribution 
    Split, Uniform Call Distribution Group, and Direct 
    Department Calling Group 3-550
    Hard ware and Software Requirements 3-550
    nClass of Service (COS) 3-551
    Feature Availability3-551
    Desc ription 3-551
    Considerations 3-552
    Interactions 3-552
    Ad ministration 3-552
    Hard ware and Software Requirements 3-553
    nCode Calling A ccess3-554
    Feature Availability3-554
    Desc ription 3-554
    Considerations 3-554
    Interactions 3-554
    Ad ministration 3-555
    Hard ware and Software Requirements 3-556
    nConference — Attendant3-557
    Feature Availability3-557
    Desc ription 3-557
    Considerations 3-557
    Interactions 3-557 
    						
    							Contents
    Issue  3   March 1996xxvii
    Ad ministration 3-558
    Hard ware and Software Requirements 3-558
    nConference — Terminal 3-559
    Feature Availability3-559
    Desc ription 3-559
    Considerations 3-559
    Interactions 3-559
    Ad ministration 3-560
    Hard ware and Software Requirements 3-560
    nConstellation Voice/Data Terminal Supp ort3-561
    Feature Availability3-561
    Desc ription 3-561
    Feature History and Development 3-561
    Ap plications and Benefits 3-561
    Configuration 3-562
    Considerations 3-563
    Ad ministration 3-563
    Hard ware/Software Re quirements 3-563
    nConsult 3-564
    Feature Availability3-564
    Desc ription 3-564
    Considerations 3-564
    Interactions 3-564
    Ad ministration 3-564
    Hard ware and Software Requirements 3-565
    nCoverage Callback3-566
    Feature Availability3-566
    Desc ription 3-566
    Considerations 3-566
    Interactions 3-566
    Ad ministration 3-566
    Hard ware and Software Requirements 3-566
    nCoverage Incoming Call Identification (ICI) 3-567
    Feature Availability3-567
    Desc ription 3-567 
    						
    							Contents
    xxviiiIssue  3   March 1996 
    Considerations 3-567
    Interactions 3-567
    Ad ministration 3-567
    Hard ware and Software Requirements 3-567
    nCustomer-Provided Equipment (CPE) Alarm 3-568
    Feature Availability3-568
    Desc ription 3-568
    Considerations 3-569
    Interactions 3-569
    Ad ministration 3-569
    Hard ware and Software Requirements 3-569
    3 nData Call Setu p 3-572
    Feature Availability3-572
    Desc ription 3-572
    Data Call Setup for DCP Mo dules 3-572
    Voice Terminal Dialing for DCP Data Modules3-572
    Data Terminal (Keyboard) Dialing for DCP Data 
    Modules3-573
    Single-Line Dialing 3-574
    Multiple-Line Dialing 3-575
    Alphanumeric Dialing 3-575
    Call Forwarding All Calls3-575
    Default Dialin g 3-575
    Administered Connections 3-575
    Hotline Dialing 3-576
    Data Call Setup for ISDN-BRI Modules3-578
    Voice Terminal Dialing for ISDN-BRI 
    Data Mo dules 3-578
    Data Terminal (Keyboard) Dialing for ISDN-BRI Data 
    Modules3-578
    Basic Digit Dialing 3-579
    Alphanumeric Dialing 3-579
    Default Dialin g 3-579 
    						
    							Contents
    Issue  3   March 1996xxix
    Call Forwarding All Calls3-580
    Data Hotline 3-580
    Administered Connections 3-580
    Call Re quest 3-580
    Cause Value 3-580
    En d point Initialization 3-581
    Multipoint Configurations on BRI ports 3-581
    Exchange of User Information 3-581
    Considerations 3-583
    Interactions 3-583
    Ad ministration 3-585
    Hard ware and Software Requirements 3-585
    nData Hot Line 3-588
    Feature Availability3-588
    Desc ription 3-588
    Considerations 3-588
    Interactions 3-588
    Ad ministration 3-589
    Hard ware and Software Requirements 3-589
    nData Privacy 3-590
    Feature Availability3-590
    Desc ription 3-590
    Considerations 3-590
    Interactions 3-590
    Ad ministration 3-591
    Hard ware and Software Requirements 3-591
    nData Restriction3-592
    Feature Availability3-592
    Desc ription 3-592
    Considerations 3-592
    Interactions 3-592
    Ad ministration 3-593
    Hard ware and Software Requirements 3-593
    nData-Only Off-Premises Extensions 3-594
    Feature Availability3-594 
    						
    							Contents
    xxxIssue  3   March 1996 
    Desc ription 3-594
    Considerations 3-594
    Interactions 3-594
    Ad ministration 3-595
    Hard ware and Software Requirements 3-595
    nDCS Alphanumeric Display for Terminals 3-596
    Feature Availability3-596
    Desc ription 3-596
    Considerations 3-596
    Interactions 3-597
    Ad ministration 3-598
    Hard ware and Software Requirements 3-598
    nDCS Attendant Control of Trunk Group Access3-599
    Feature Availability3-599
    Desc ription 3-599
    Considerations 3-600
    Interactions 3-601
    Ad ministration 3-601
    Hard ware and Software Requirements 3-601
    nDCS Attendant Direct Trunk Group Selection 3-602
    Feature Availability3-602
    Desc ription 3-602
    Considerations 3-602
    Interactions 3-602
    Ad ministration 3-602
    Hard ware and Software Requirements 3-603
    nDCS Attendant Display3-604
    Feature Availability3-604
    Desc ription 3-604
    Considerations 3-604
    Interactions 3-605
    Ad ministration 3-605
    Hard ware and Software Requirements 3-605
    nDCS Automatic Callbac k3-606
    Feature Availability3-606 
    						
    							Contents
    Issue  3   March 1996xxxi
    Desc ription 3-606
    Considerations 3-607
    Interactions 3-607
    Ad ministration 3-607
    Hard ware and Software Requirements 3-607
    nDCS Automatic Circ uit Assurance (ACA) 3-608
    Feature Availability3-608
    Desc ription 3-608
    Considerations 3-608
    Interactions 3-608
    Ad ministration 3-608
    Hard ware and Software Requirements 3-609
    nDCS Busy Verification of Terminals and Trunks 3-610
    Feature Availability3-610
    Desc ription 3-610
    Considerations 3-610
    Interactions 3-610
    Ad ministration 3-611
    Hard ware and Software Requirements 3-611
    nDCS Call Coverage 3-612
    Feature Availability3-612
    Desc ription 3-612
    Feature Applications 3-613
    Previous Feature O peration 3-613
    New Feature Operation 3-615
    Detailed Operation 3-616
    User Interface 3-618
    Interactions 3-625
    Interworking 3-626
    Hard ware and Software Requirements 3-628
    nDCS Call Forwarding All Calls 3-629
    Feature Availability3-629
    Desc ription 3-629
    Considerations 3-629
    Interactions 3-629
    Ad ministration 3-630 
    						
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