Home
>
ATT
>
Communications System
>
ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
Have a look at the manual ATT DEFINITY Communications System Generic 3 Instructions Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 164 ATT manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Contents xxiiIssue 3 March 1996 Vector Processing and Calling Party Feedback3-423 Agent Set Caller Display Information 3-423 Call Promp ting A pp lications 3-424 Automated Attendant3-424 Data In/Voice Answer (DIVA)3-424 Data Collection 3-425 Message Collection3-426 Considerations 3-427 Interactions 3-427 Ad ministration 3-433 Hard ware and Software Requirements 3-433 nCall Vectoring 3-434 Feature Availability3-434 Desc ription 3-434 Vector Directory Numb ers and Vectors 3-434 Applications 3-435 What Happens When a Call is Processed b y a Vector3-436 General 3-436 Calling Party Feedback3-437 Ad ditional Information 3-438 Vector Command s 3-439 Adjunct Routing3-439 Announcement 3-440 Busy 3-440 Check-Backup Split/Skill3-440 Collect Digits3-441 Converse-On Command 3-441 Disconnect3-442 Goto Ste p 3-443 Goto Vector3-444 Messaging Split/Skill 3-444 Queue-To Main Split/Skill3-445 Route-to Numb er 3-446 Route-To Digits3-447 Stop 3-447
Contents Issue 3 Marc h 1996xxiii Wait-Time3-447 ACD Split/Hunt Group Operation with Call Vectoring 3-448 Overview 3-448 Vector Controlled Splits/Skills 3-448 Split/Skill Queue Priority Levels 3-449 Split/Skill Thresholds3-449 Call Vectoring and PBX Toll Fraud 3-449 Front Ending Remote Access3-450 Replacing Remote Access3-451 Call Vectoring and the Call Management System (CMS) 3-451 DNIS3-451 Vector Routing Tables (G3V4 a n d later releases) 3-452 Considerations 3-452 Interactions 3-453 Ad ministration 3-462 Hard ware and Software Requirements 3-465 nCall Waiting Termination 3-466 Feature Availability3-466 Desc ription 3-466 Considerations 3-467 Interactions 3-467 Ad ministration 3-467 Hard ware and Software Requirements 3-467 nCalling Line Identification (CLI) Prefix3-468 Feature Availability3-468 Desc ription 3-468 Considerations 3-468 Interactions 3-469 Ad ministration 3-470 Hard ware Requirements3-470 nCall-By-Call Service Selection 3-471 Feature Availability3-471 Desc ription 3-471 Services Used With Call-By-Call Service Selection3-471
Contents xxivIssue 3 March 1996 ISDN-PRI Messages and Information Elements Used for Call-By-Call Service Selection3-473 Usage Allocation Plan3-474 Incoming Call Handling Treatment3-476 Considerations 3-479 Interactions 3-480 Ad ministration 3-480 Hard ware and Software Requirements 3-481 nCallVisor Adjunct/Switch Ap plications Interface (ASAI) 3-482 Feature Availability3-482 Desc ription 3-482 G3V4 ASAI Enhancements3-482 CallVisor ASAI Capabilities3-484 Third Party Call Control Capabilities Group3-485 CallVisor ASAI Call Types3-486 Switch-Classified Calls 3-486 Answering Machine Detection (AMD)3-487 User-Classified Calls 3-487 Direct-Agent Calls 3-488 Supervisor Assist Calls 3-489 Third Party Domain (Station/ACD Split) Control Cap a bilities Group3-490 Notification Capabilities Group 3-491 Set Value Capabilities Group3-493 Value Query Capabilities Group3-493 Request Feature Capabilities Group3-494 Adjunct-Controlled Splits 3-495 Routing Capabilities Group3-497 Maintenance Capabilities Group3-498 CallVisor ASAI Applications 3-498 Considerations 3-500 Feature Initialization and Recovery3-501 Interactions 3-501 Ad ministration 3-517 Hard ware and Software Requirements 3-521 nCDR A c count Code Dialing Forced Entry of Account Codes3-522
Contents Issue 3 March 1996xxv Feature Availability3-522 Desc ription 3-522 Considerations 3-523 Interactions 3-523 Ad ministration 3-524 Hard ware and Software Requirements 3-524 nCentralized Attendant Service (CAS) 3-525 Feature Availability3-525 Desc ription 3-525 Considerations 3-527 Interactions 3-528 Ad ministration 3-531 Hard ware and Software Requirements 3-531 nClass of Restriction (COR)3-532 Feature Availability3-532 Desc ription 3-532 Use of CORs 3-533 Calling Party and Called Party Restrictions 3-533 Forced Entry of Ac c ount Codes 3-535 Partitioned Group Number (PGN)3-536 Service Observing3-536 VDN of Origin Announcement3-536 Priority Queuing3-536 DAC 3-537 Facility Access Trunk Test3-537 Fully Restricted Service (G3i-Global, G3rV1, and G3V2 and later) 3-537 Restriction Override (3-way COR calling) 3-537 Restricted Call List 3-537 Unrestricted Call List 3-538 Selective Denial of Public Network Calling Through a CCSA or EPSCS Network (APLT)3-538 ARS/AAR FRL for Control of Call Routin g 3-538 Miscellaneous Restriction Groups 3-539 COR Examples3-540
Contents xxviIssue 3 March 1996 Examp le Using Miscellaneous Restrictions 3-540 Examp le Using Calling Party Restrictions, Called Party Restrictions, and Miscellaneous Restrictions 3-542 Considerations 3-545 Interactions 3-546 Ad ministration 3-548 Assignment of Restrictions 3-549 Voice Terminals 3-549 Trunk Groups3-549 Attendant Consoles (as a group) and Individual Attendant Extensions 3-549 Data Mo dule, Loudspeaker Paging Access Zone, Code Calling Access Zone, and Remote Access Barrier Code 3-550 Terminating Extension Group, Automatic Call Distribution Split, Uniform Call Distribution Group, and Direct Department Calling Group 3-550 Hard ware and Software Requirements 3-550 nClass of Service (COS) 3-551 Feature Availability3-551 Desc ription 3-551 Considerations 3-552 Interactions 3-552 Ad ministration 3-552 Hard ware and Software Requirements 3-553 nCode Calling A ccess3-554 Feature Availability3-554 Desc ription 3-554 Considerations 3-554 Interactions 3-554 Ad ministration 3-555 Hard ware and Software Requirements 3-556 nConference — Attendant3-557 Feature Availability3-557 Desc ription 3-557 Considerations 3-557 Interactions 3-557
Contents Issue 3 March 1996xxvii Ad ministration 3-558 Hard ware and Software Requirements 3-558 nConference — Terminal 3-559 Feature Availability3-559 Desc ription 3-559 Considerations 3-559 Interactions 3-559 Ad ministration 3-560 Hard ware and Software Requirements 3-560 nConstellation Voice/Data Terminal Supp ort3-561 Feature Availability3-561 Desc ription 3-561 Feature History and Development 3-561 Ap plications and Benefits 3-561 Configuration 3-562 Considerations 3-563 Ad ministration 3-563 Hard ware/Software Re quirements 3-563 nConsult 3-564 Feature Availability3-564 Desc ription 3-564 Considerations 3-564 Interactions 3-564 Ad ministration 3-564 Hard ware and Software Requirements 3-565 nCoverage Callback3-566 Feature Availability3-566 Desc ription 3-566 Considerations 3-566 Interactions 3-566 Ad ministration 3-566 Hard ware and Software Requirements 3-566 nCoverage Incoming Call Identification (ICI) 3-567 Feature Availability3-567 Desc ription 3-567
Contents xxviiiIssue 3 March 1996 Considerations 3-567 Interactions 3-567 Ad ministration 3-567 Hard ware and Software Requirements 3-567 nCustomer-Provided Equipment (CPE) Alarm 3-568 Feature Availability3-568 Desc ription 3-568 Considerations 3-569 Interactions 3-569 Ad ministration 3-569 Hard ware and Software Requirements 3-569 3 nData Call Setu p 3-572 Feature Availability3-572 Desc ription 3-572 Data Call Setup for DCP Mo dules 3-572 Voice Terminal Dialing for DCP Data Modules3-572 Data Terminal (Keyboard) Dialing for DCP Data Modules3-573 Single-Line Dialing 3-574 Multiple-Line Dialing 3-575 Alphanumeric Dialing 3-575 Call Forwarding All Calls3-575 Default Dialin g 3-575 Administered Connections 3-575 Hotline Dialing 3-576 Data Call Setup for ISDN-BRI Modules3-578 Voice Terminal Dialing for ISDN-BRI Data Mo dules 3-578 Data Terminal (Keyboard) Dialing for ISDN-BRI Data Modules3-578 Basic Digit Dialing 3-579 Alphanumeric Dialing 3-579 Default Dialin g 3-579
Contents Issue 3 March 1996xxix Call Forwarding All Calls3-580 Data Hotline 3-580 Administered Connections 3-580 Call Re quest 3-580 Cause Value 3-580 En d point Initialization 3-581 Multipoint Configurations on BRI ports 3-581 Exchange of User Information 3-581 Considerations 3-583 Interactions 3-583 Ad ministration 3-585 Hard ware and Software Requirements 3-585 nData Hot Line 3-588 Feature Availability3-588 Desc ription 3-588 Considerations 3-588 Interactions 3-588 Ad ministration 3-589 Hard ware and Software Requirements 3-589 nData Privacy 3-590 Feature Availability3-590 Desc ription 3-590 Considerations 3-590 Interactions 3-590 Ad ministration 3-591 Hard ware and Software Requirements 3-591 nData Restriction3-592 Feature Availability3-592 Desc ription 3-592 Considerations 3-592 Interactions 3-592 Ad ministration 3-593 Hard ware and Software Requirements 3-593 nData-Only Off-Premises Extensions 3-594 Feature Availability3-594
Contents xxxIssue 3 March 1996 Desc ription 3-594 Considerations 3-594 Interactions 3-594 Ad ministration 3-595 Hard ware and Software Requirements 3-595 nDCS Alphanumeric Display for Terminals 3-596 Feature Availability3-596 Desc ription 3-596 Considerations 3-596 Interactions 3-597 Ad ministration 3-598 Hard ware and Software Requirements 3-598 nDCS Attendant Control of Trunk Group Access3-599 Feature Availability3-599 Desc ription 3-599 Considerations 3-600 Interactions 3-601 Ad ministration 3-601 Hard ware and Software Requirements 3-601 nDCS Attendant Direct Trunk Group Selection 3-602 Feature Availability3-602 Desc ription 3-602 Considerations 3-602 Interactions 3-602 Ad ministration 3-602 Hard ware and Software Requirements 3-603 nDCS Attendant Display3-604 Feature Availability3-604 Desc ription 3-604 Considerations 3-604 Interactions 3-605 Ad ministration 3-605 Hard ware and Software Requirements 3-605 nDCS Automatic Callbac k3-606 Feature Availability3-606
Contents Issue 3 March 1996xxxi Desc ription 3-606 Considerations 3-607 Interactions 3-607 Ad ministration 3-607 Hard ware and Software Requirements 3-607 nDCS Automatic Circ uit Assurance (ACA) 3-608 Feature Availability3-608 Desc ription 3-608 Considerations 3-608 Interactions 3-608 Ad ministration 3-608 Hard ware and Software Requirements 3-609 nDCS Busy Verification of Terminals and Trunks 3-610 Feature Availability3-610 Desc ription 3-610 Considerations 3-610 Interactions 3-610 Ad ministration 3-611 Hard ware and Software Requirements 3-611 nDCS Call Coverage 3-612 Feature Availability3-612 Desc ription 3-612 Feature Applications 3-613 Previous Feature O peration 3-613 New Feature Operation 3-615 Detailed Operation 3-616 User Interface 3-618 Interactions 3-625 Interworking 3-626 Hard ware and Software Requirements 3-628 nDCS Call Forwarding All Calls 3-629 Feature Availability3-629 Desc ription 3-629 Considerations 3-629 Interactions 3-629 Ad ministration 3-630