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ATT DEFINITY Communications System Generic 3 Instructions Manual

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    							Contents
    lxiiIssue  3   Marc h 1996 
    Ad ministration 3-1089
    Hard ware and Software Requirements 3-1089
    nService Observing3-1090
    Feature Availability3-1090
    Desc ription 3-1090
    Service Observing Logical Agent IDs3-1091
    Service Observing VDNs3-1092
    Service Observing Remotely/By FAC 3-1093
    Service Observing User Interface 3-1095
    Security 3-1099
    General Service Observing Security 3-1099
    Vector Initiated Service Observing Security 3-1099
    Remote/FAC Observing3-1099
    Remote Access Feature Access to Service
    Observing3-1100
    VDN Call Observing Security3-1100
    Considerations 3-1100
    Interactions 3-1102
    Ad ministration 3-1107
    Hard ware and Software Requirements 3-1107
    nSingle-Digit Dialing and Mixed Station Numb erin g 3-1108
    Feature Availability3-1108
    Desc ription 3-1108
    Single-Digit Dialing 3-1108
    Prefixed Extensions 3-1108
    Mixed Numbering3-1110
    Considerations 3-1112
    Interactions 3-1112
    Ad ministration 3-1113
    Hard ware and Software Requirements 3-1113
    nStraightforward Outward  Completion 3-1114
    Feature Availability3-1114
    Desc ription 3-1114
    Considerations 3-1114
    Interactions 3-1114
    Ad ministration 3-1114
    Hard ware and Software Requirements 3-1114 
    						
    							Contents
    Issue  3   March 1996lxiii
    nSubnet Trunking 3-1115
    Feature Availability3-1115
    Desc ription 3-1115
    Considerations 3-1117
    Interactions 3-1118
    Ad ministration 3-1118
    Hard ware and Software Requirements 3-1118
    nSwitch Based Bulletin Board3-1119
    Feature Availability3-1119
    Desc ription 3-1119
    Ac c ess to the Switch Based Bulletin Board3-1119
    Bulletin Board  Commands 3-1120
    System Commands Used to Access the Switch
    Based Bulletin Board 3-1120
    Commands Used to Change Switch Based
    Bulletin Board  Messages 3-1120
    Entering Messages into the Switch Based 
    Bulletin Board 3-1120
    Displaying Messages on the Switch Based
    Bulletin Board 3-1121
    Considerations 3-1121
    Ad ministration 3-1121
    Feature Initialization and Recovery3-1122
    nSystem Measurements 3-1123
    Feature Availability3-1123
    Desc ription 3-1123
    Considerations 3-1124
    Interactions 3-1124
    Ad ministration 3-1125
    Hard ware and Software Requirements 3-1125
    nSystem Status Re port 3-1126
    Feature Availability3-1126
    Desc ription 3-1126
    Considerations 3-1127
    Interactions 3-1127
    Ad ministration 3-1127
    Hard ware and Software Requirements 3-1127 
    						
    							Contents
    lxivIssue  3   March 1996 
    nTemp orary Bridged Ap pearance 3-1128
    Feature Availability3-1128
    Desc ription 3-1128
    Considerations 3-1128
    Interactions 3-1129
    Ad ministration 3-1129
    Hard ware and Software Requirements 3-1129
    nTenant Partitioning 3-1130
    Feature Availability3-1130
    Desc ription 3-1130
    Partitioning Tenants3-1130
    Access Control 3-1131
    Attendant Services 3-1132
    Multiple Music on Hold3-1132
    Network Route Selection3-1133
    Sample Tenant Partitioning 3-1133
    Considerations 3-1135
    Capacities3-1135
    Interactions 3-1135
    Ad ministration 3-1138
    Hard ware and Software Requirements 3-1139
    nTerminal Translation (with Security Measures) 3-1140
    Feature Availability3-1140
    Desc ription 3-1140
    Terminal Association from a Voice TTI Port3-1140
    Terminal Disassociation from a Voice Station3-1141
    Other Typ es of Terminals 3-1141
    Attendants3-1141
    Analog Queue Warning Ports  and External 
    Alert Ports3-1141
    Data Mo dules 3-1142
    Tone differences 3-1142
    Digit sequence differences 3-1142
    Voice/Data terminals 3-1142
    ISDN BRI Terminals3-1143
    Security Measures 3-1143
    Considerations 3-1143 
    						
    							Contents
    Issue  3   March 1996lxv
    Interactions 3-1144
    Ad ministration 3-1147
    TTI Port  Assignment 3-1147
    Terminal Moves and Site Data 3-1147
    Administration without Hardware3-1148
    Enabling/Disabling TTI 3-1148
    System Parameters Customer O ption Screen3-1148
    System Parameters Features Screen3-1148
    System Parameter Operation 3-1148
    TTI Status  Form3-1149
    Save Translation Operation 3-1150
    Transaction Logging 3-1150
    TTI Security  Code 3-1150
    Feature A c cess Codes 3-1150
    Hard ware/Software Re quirements 3-1150
    nTerminating Extension Group (TEG)3-1151
    Feature Availability3-1151
    Desc ription 3-1151
    Considerations 3-1151
    Interactions 3-1152
    Ad ministration 3-1153
    Hard ware and Software Requirements 3-1154
    nTime of Day Routin g 3-1155
    Feature Availability3-1155
    Desc ription 3-1155
    Time of Day Routing  Example3-1156
    Overriding the Time of Day Routing Plan3-1157
    Immediate Manual Override 3-1158
    Clocked Manual Override 3-1159
    Considerations 3-1160
    Interactions 3-1160
    Ad ministration 3-1162
    Hard ware and Software Requirements 3-1162
    nTimed Reminder and Attendant Timers3-1163
    Feature Availability3-1163
    Desc ription 3-1163
    Considerations 3-1164 
    						
    							Contents
    lxviIssue  3   March 1996 
    Interactions 3-1165
    Ad ministration 3-1166
    Hard ware and Software Requirements 3-1166
    nTouch-Tone Dialing 3-1167
    Feature Availability3-1167
    Desc ription 3-1167
    Considerations 3-1167
    Interactions 3-1167
    Ad ministration 3-1167
    Hard ware and Software Requirements 3-1167
    nTransfer3-1168
    Feature Availability3-1168
    Desc ription 3-1168
    Considerations 3-1168
    Interactions 3-1168
    Ad ministration 3-1169
    Hard ware and Software Requirements 3-1169
    nTransfer — Outgoing Trunk to
    Outgoing Trunk (with Security Measures) 3-1170
    Feature Availability3-1170
    Desc ription 3-1170
    Considerations 3-1171
    Security Measures 3-1171
    Interactions 3-1171
    DCS Trunk Turnaround 3-1171
    Incoming Disconnect Supervision 3-1172
    Release Link Trunks (RLT)3-1172
    Restriction3-1172
    Trunk-to-Trunk Transfer3-1172
    PCOL Interactions 3-1173
    Ad ministration 3-1173
    Hard ware/Software Re quirements 3-1174
    nTrunk Flash3-1175
    Feature Availability3-1175
    Desc ription 3-1175
    Considerations 3-1175 
    						
    							Contents
    Issue  3   Marc h 1996lxvii
    Interactions 3-1177
    Ad ministration 3-1177
    Hard ware and Software Requirements 3-1177
    nTrunk Group Busy/Warning Indicators to Attendant3-1178
    Feature Availability3-1178
    Desc ription 3-1178
    Considerations 3-1178
    Interactions 3-1178
    Ad ministration 3-1178
    Hard ware and Software Requirements 3-1179
    nTrunk Identification By Attendant 3-1180
    Feature Availability3-1180
    Desc ription 3-1180
    Considerations 3-1180
    Interactions 3-1181
    Ad ministration 3-1181
    Hard ware and Software Requirements 3-1181
    nTrunk-to-Trunk Transfer 3-1182
    Feature Availability3-1182
    Desc ription 3-1182
    Considerations 3-1182
    Interactions 3-1183
    Ad ministration 3-1183
    Hard ware and Software Requirements 3-1183
    3 nUniform Dial Plan (UDP)3-1184
    Feature Availability3-1184
    Desc ription 3-1184
    Considerations 3-1187
    Interactions 3-1188
    Ad ministration 3-1189
    Hard ware and Software Requirements 3-1189
    nVDN of Origin Announcement (VOA) 3-1190 
    						
    							Contents
    lxviiiIssue  3   March 1996 
    Feature Availability3-1190
    Feature History 3-1190
    Desc ription 3-1190
    Considerations 3-1192
    Interactions 3-1193
    Ad ministration 3-1197
    Hard ware and Software Requirements 3-1197
    nVisually Imp aired Attendant Service (VIAS) 3-1198
    Feature Availability3-1198
    Desc ription 3-1198
    Considerations 3-1199
    Interactions 3-1199
    Ad ministration 3-1199
    Hard ware and Software Requirements 3-1199
    nVoice Message Retrieval 3-1200
    Feature Availability3-1200
    Desc ription 3-1200
    Considerations 3-1203
    Interactions 3-1203
    Ad ministration 3-1204
    Hard ware and Software Requirements 3-1204
    nVoice Response Integration (VRI) 3-1205
    Feature Availability3-1205
    Desc ription 3-1205
    Security Measures 3-1209
    Considerations 3-1209
    Interactions 3-1209
    Ad ministration 3-1216
    Hard ware and Software Requirements 3-1216
    nVoice Terminal Alerting Options 3-1217
    Feature Availability3-1217
    Desc ription 3-1217
    Considerations 3-1218
    Interactions 3-1218
    Ad ministration 3-1219 
    						
    							Contents
    Issue  3   March 1996lxix
    Hard ware and Software Requirements 3-1219
    nVoice Terminal Display3-1220
    Feature Availability3-1220
    Desc ription 3-1220
    Considerations 3-1225
    Interactions 3-1226
    Ad ministration 3-1226
    Hard ware and Software Requirements 3-1227
    nVoice Terminal Flash Timing 3-1228
    nVuStats 3-1229
    Feature Availability3-1229
    What Is VuStats? 3-1229
    VuStats Ap plications3-1230
    Self-Managed Teams3-1230
    Information Distribution 3-1231
    Call Center Management3-1231
    Detailed Description3-1231
    What Information Ap pears on the Display3-1231
    Object Type 3-1231
    Data Type 3-1232
    Interval 3-1232
    Thresholds 3-1233
    Text3-1233
    Display Linking 3-1233
    How the Information Looks 3-1234
    When the Information Updates, or Vanishes3-1235
    End User Operation 3-1235
    Agent Operation (Agent Object Type)3-1235
    Supervisor Operation (Agent-extension, split,
    VDN, or Trunk Group Object Type) 3-1236
    Administered ID3-1236
    ID Not Administered3-1237
    Error Messages 3-1238
    Call Center Example3-1239
    Split 1 3-1240
    Splits 2 and 3 3-1242
    Split 4 3-1244 
    						
    							Contents
    lxxIssue  3   March 1996 
    Agent 12 3-1245
    Split Supervisors 3-1246
    Supervisor 1 3-1247
    Sample Ad ministration 3-1248
    Considerations 3-1248
    Interactions 3-1248
    Ad ministration 3-1250
    Hard ware Requirements3-1250
    nWi de b and Switc h in g3-1251
    Feature Availability3-1251
    Desc ription 3-1251
    Technical Description3-1252
    Channel Allocation3-1253
    Typical Uses3-1253
    Considerations 3-1254
    Glare 3-1254
    Blocking3-1255
    Interactions 3-1255
    Ad ministration 3-1257
    Access Endpoint 3-1257
    PRI En d point 3-1258
    Trunk Groups3-1258
    Routing Patterns 3-1258
    Customer O ption Form 3-1258
    Hard ware and Software Requirements 3-1259
    nWorld Class Basic Rate Interface (BRI)3-1260
    Feature Availability3-1260
    Desc ription 3-1260
    Considerations 3-1260
    Interactions 3-1260
    Ad ministration 3-1261
    Hard ware and Software Requirements 3-1261
    nWorld Class Tone Detection3-1262
    Feature Availability3-1262
    Desc ription 3-1262
    Considerations 3-1262 
    						
    							Contents
    Issue  3   March 1996lxxi
    Interactions 3-1262
    Ad ministration 3-1263
    Hard ware and Software Requirements 3-1263
    nWorld Class Tone Generation 3-1264
    Feature Availability3-1264
    Desc ription 3-1264
    Considerations 3-1264
    Interactions 3-1264
    Ad ministration 3-1264
    Hard ware and Software Requirements 3-1264
    A System Parameters A-1
    nOverview A-1
    Ad ministration Not Re quired A-1
    Ad ministration Required A-2
    nFeature Access A-7
    Dial Access Only A-7
    Button Access Only A-9
    Dial and Button Access A-11
    Feature Status  Button  In dicators A-12
    nOverview A-12
    nSystem Hardware and Software Capacity Limits A-12
    B References B-1
    nBasic B-1
    nCall Center B-6
    nNetworks B-7
    nAp plication Specific B-7 
    						
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