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ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
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Contents lxiiIssue 3 Marc h 1996 Ad ministration 3-1089 Hard ware and Software Requirements 3-1089 nService Observing3-1090 Feature Availability3-1090 Desc ription 3-1090 Service Observing Logical Agent IDs3-1091 Service Observing VDNs3-1092 Service Observing Remotely/By FAC 3-1093 Service Observing User Interface 3-1095 Security 3-1099 General Service Observing Security 3-1099 Vector Initiated Service Observing Security 3-1099 Remote/FAC Observing3-1099 Remote Access Feature Access to Service Observing3-1100 VDN Call Observing Security3-1100 Considerations 3-1100 Interactions 3-1102 Ad ministration 3-1107 Hard ware and Software Requirements 3-1107 nSingle-Digit Dialing and Mixed Station Numb erin g 3-1108 Feature Availability3-1108 Desc ription 3-1108 Single-Digit Dialing 3-1108 Prefixed Extensions 3-1108 Mixed Numbering3-1110 Considerations 3-1112 Interactions 3-1112 Ad ministration 3-1113 Hard ware and Software Requirements 3-1113 nStraightforward Outward Completion 3-1114 Feature Availability3-1114 Desc ription 3-1114 Considerations 3-1114 Interactions 3-1114 Ad ministration 3-1114 Hard ware and Software Requirements 3-1114
Contents Issue 3 March 1996lxiii nSubnet Trunking 3-1115 Feature Availability3-1115 Desc ription 3-1115 Considerations 3-1117 Interactions 3-1118 Ad ministration 3-1118 Hard ware and Software Requirements 3-1118 nSwitch Based Bulletin Board3-1119 Feature Availability3-1119 Desc ription 3-1119 Ac c ess to the Switch Based Bulletin Board3-1119 Bulletin Board Commands 3-1120 System Commands Used to Access the Switch Based Bulletin Board 3-1120 Commands Used to Change Switch Based Bulletin Board Messages 3-1120 Entering Messages into the Switch Based Bulletin Board 3-1120 Displaying Messages on the Switch Based Bulletin Board 3-1121 Considerations 3-1121 Ad ministration 3-1121 Feature Initialization and Recovery3-1122 nSystem Measurements 3-1123 Feature Availability3-1123 Desc ription 3-1123 Considerations 3-1124 Interactions 3-1124 Ad ministration 3-1125 Hard ware and Software Requirements 3-1125 nSystem Status Re port 3-1126 Feature Availability3-1126 Desc ription 3-1126 Considerations 3-1127 Interactions 3-1127 Ad ministration 3-1127 Hard ware and Software Requirements 3-1127
Contents lxivIssue 3 March 1996 nTemp orary Bridged Ap pearance 3-1128 Feature Availability3-1128 Desc ription 3-1128 Considerations 3-1128 Interactions 3-1129 Ad ministration 3-1129 Hard ware and Software Requirements 3-1129 nTenant Partitioning 3-1130 Feature Availability3-1130 Desc ription 3-1130 Partitioning Tenants3-1130 Access Control 3-1131 Attendant Services 3-1132 Multiple Music on Hold3-1132 Network Route Selection3-1133 Sample Tenant Partitioning 3-1133 Considerations 3-1135 Capacities3-1135 Interactions 3-1135 Ad ministration 3-1138 Hard ware and Software Requirements 3-1139 nTerminal Translation (with Security Measures) 3-1140 Feature Availability3-1140 Desc ription 3-1140 Terminal Association from a Voice TTI Port3-1140 Terminal Disassociation from a Voice Station3-1141 Other Typ es of Terminals 3-1141 Attendants3-1141 Analog Queue Warning Ports and External Alert Ports3-1141 Data Mo dules 3-1142 Tone differences 3-1142 Digit sequence differences 3-1142 Voice/Data terminals 3-1142 ISDN BRI Terminals3-1143 Security Measures 3-1143 Considerations 3-1143
Contents Issue 3 March 1996lxv Interactions 3-1144 Ad ministration 3-1147 TTI Port Assignment 3-1147 Terminal Moves and Site Data 3-1147 Administration without Hardware3-1148 Enabling/Disabling TTI 3-1148 System Parameters Customer O ption Screen3-1148 System Parameters Features Screen3-1148 System Parameter Operation 3-1148 TTI Status Form3-1149 Save Translation Operation 3-1150 Transaction Logging 3-1150 TTI Security Code 3-1150 Feature A c cess Codes 3-1150 Hard ware/Software Re quirements 3-1150 nTerminating Extension Group (TEG)3-1151 Feature Availability3-1151 Desc ription 3-1151 Considerations 3-1151 Interactions 3-1152 Ad ministration 3-1153 Hard ware and Software Requirements 3-1154 nTime of Day Routin g 3-1155 Feature Availability3-1155 Desc ription 3-1155 Time of Day Routing Example3-1156 Overriding the Time of Day Routing Plan3-1157 Immediate Manual Override 3-1158 Clocked Manual Override 3-1159 Considerations 3-1160 Interactions 3-1160 Ad ministration 3-1162 Hard ware and Software Requirements 3-1162 nTimed Reminder and Attendant Timers3-1163 Feature Availability3-1163 Desc ription 3-1163 Considerations 3-1164
Contents lxviIssue 3 March 1996 Interactions 3-1165 Ad ministration 3-1166 Hard ware and Software Requirements 3-1166 nTouch-Tone Dialing 3-1167 Feature Availability3-1167 Desc ription 3-1167 Considerations 3-1167 Interactions 3-1167 Ad ministration 3-1167 Hard ware and Software Requirements 3-1167 nTransfer3-1168 Feature Availability3-1168 Desc ription 3-1168 Considerations 3-1168 Interactions 3-1168 Ad ministration 3-1169 Hard ware and Software Requirements 3-1169 nTransfer — Outgoing Trunk to Outgoing Trunk (with Security Measures) 3-1170 Feature Availability3-1170 Desc ription 3-1170 Considerations 3-1171 Security Measures 3-1171 Interactions 3-1171 DCS Trunk Turnaround 3-1171 Incoming Disconnect Supervision 3-1172 Release Link Trunks (RLT)3-1172 Restriction3-1172 Trunk-to-Trunk Transfer3-1172 PCOL Interactions 3-1173 Ad ministration 3-1173 Hard ware/Software Re quirements 3-1174 nTrunk Flash3-1175 Feature Availability3-1175 Desc ription 3-1175 Considerations 3-1175
Contents Issue 3 Marc h 1996lxvii Interactions 3-1177 Ad ministration 3-1177 Hard ware and Software Requirements 3-1177 nTrunk Group Busy/Warning Indicators to Attendant3-1178 Feature Availability3-1178 Desc ription 3-1178 Considerations 3-1178 Interactions 3-1178 Ad ministration 3-1178 Hard ware and Software Requirements 3-1179 nTrunk Identification By Attendant 3-1180 Feature Availability3-1180 Desc ription 3-1180 Considerations 3-1180 Interactions 3-1181 Ad ministration 3-1181 Hard ware and Software Requirements 3-1181 nTrunk-to-Trunk Transfer 3-1182 Feature Availability3-1182 Desc ription 3-1182 Considerations 3-1182 Interactions 3-1183 Ad ministration 3-1183 Hard ware and Software Requirements 3-1183 3 nUniform Dial Plan (UDP)3-1184 Feature Availability3-1184 Desc ription 3-1184 Considerations 3-1187 Interactions 3-1188 Ad ministration 3-1189 Hard ware and Software Requirements 3-1189 nVDN of Origin Announcement (VOA) 3-1190
Contents lxviiiIssue 3 March 1996 Feature Availability3-1190 Feature History 3-1190 Desc ription 3-1190 Considerations 3-1192 Interactions 3-1193 Ad ministration 3-1197 Hard ware and Software Requirements 3-1197 nVisually Imp aired Attendant Service (VIAS) 3-1198 Feature Availability3-1198 Desc ription 3-1198 Considerations 3-1199 Interactions 3-1199 Ad ministration 3-1199 Hard ware and Software Requirements 3-1199 nVoice Message Retrieval 3-1200 Feature Availability3-1200 Desc ription 3-1200 Considerations 3-1203 Interactions 3-1203 Ad ministration 3-1204 Hard ware and Software Requirements 3-1204 nVoice Response Integration (VRI) 3-1205 Feature Availability3-1205 Desc ription 3-1205 Security Measures 3-1209 Considerations 3-1209 Interactions 3-1209 Ad ministration 3-1216 Hard ware and Software Requirements 3-1216 nVoice Terminal Alerting Options 3-1217 Feature Availability3-1217 Desc ription 3-1217 Considerations 3-1218 Interactions 3-1218 Ad ministration 3-1219
Contents Issue 3 March 1996lxix Hard ware and Software Requirements 3-1219 nVoice Terminal Display3-1220 Feature Availability3-1220 Desc ription 3-1220 Considerations 3-1225 Interactions 3-1226 Ad ministration 3-1226 Hard ware and Software Requirements 3-1227 nVoice Terminal Flash Timing 3-1228 nVuStats 3-1229 Feature Availability3-1229 What Is VuStats? 3-1229 VuStats Ap plications3-1230 Self-Managed Teams3-1230 Information Distribution 3-1231 Call Center Management3-1231 Detailed Description3-1231 What Information Ap pears on the Display3-1231 Object Type 3-1231 Data Type 3-1232 Interval 3-1232 Thresholds 3-1233 Text3-1233 Display Linking 3-1233 How the Information Looks 3-1234 When the Information Updates, or Vanishes3-1235 End User Operation 3-1235 Agent Operation (Agent Object Type)3-1235 Supervisor Operation (Agent-extension, split, VDN, or Trunk Group Object Type) 3-1236 Administered ID3-1236 ID Not Administered3-1237 Error Messages 3-1238 Call Center Example3-1239 Split 1 3-1240 Splits 2 and 3 3-1242 Split 4 3-1244
Contents lxxIssue 3 March 1996 Agent 12 3-1245 Split Supervisors 3-1246 Supervisor 1 3-1247 Sample Ad ministration 3-1248 Considerations 3-1248 Interactions 3-1248 Ad ministration 3-1250 Hard ware Requirements3-1250 nWi de b and Switc h in g3-1251 Feature Availability3-1251 Desc ription 3-1251 Technical Description3-1252 Channel Allocation3-1253 Typical Uses3-1253 Considerations 3-1254 Glare 3-1254 Blocking3-1255 Interactions 3-1255 Ad ministration 3-1257 Access Endpoint 3-1257 PRI En d point 3-1258 Trunk Groups3-1258 Routing Patterns 3-1258 Customer O ption Form 3-1258 Hard ware and Software Requirements 3-1259 nWorld Class Basic Rate Interface (BRI)3-1260 Feature Availability3-1260 Desc ription 3-1260 Considerations 3-1260 Interactions 3-1260 Ad ministration 3-1261 Hard ware and Software Requirements 3-1261 nWorld Class Tone Detection3-1262 Feature Availability3-1262 Desc ription 3-1262 Considerations 3-1262
Contents Issue 3 March 1996lxxi Interactions 3-1262 Ad ministration 3-1263 Hard ware and Software Requirements 3-1263 nWorld Class Tone Generation 3-1264 Feature Availability3-1264 Desc ription 3-1264 Considerations 3-1264 Interactions 3-1264 Ad ministration 3-1264 Hard ware and Software Requirements 3-1264 A System Parameters A-1 nOverview A-1 Ad ministration Not Re quired A-1 Ad ministration Required A-2 nFeature Access A-7 Dial Access Only A-7 Button Access Only A-9 Dial and Button Access A-11 Feature Status Button In dicators A-12 nOverview A-12 nSystem Hardware and Software Capacity Limits A-12 B References B-1 nBasic B-1 nCall Center B-6 nNetworks B-7 nAp plication Specific B-7