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ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
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System Hardware and Software Capacity Limits Issue 3 March 1996 A-61 1. The following items detract from the total number of available “Stations” on a given switch: — Analog Music-On-Hold — Attendants — Modem Pool Conversion Resources — TAA S P ort — Stations (Digital, Display, BRI, etc.) — Analog Announcements — Analog External Alarm Port — Agent Login IDs — ACD Agents 2. All BRI stations can be disp lay stations (G3vs does not sup port BRI). 3. The software limit for digital stations in G3vs is 200 stations, b ut due to power limitations the recommended limit is 80 digital stations. 4. Including extensions administered without associated hardware (for the G3s, G3i and G3r Configurations). The Station Capacity for G3vs (200) is a software limit. The physical capacity of the CSCC (10 port slots) limits the G3vs configuration from reaching the software limit. Table A-3. Maximum System Parameters for G3V3 — continued ITEMG3vsV3 ABP/PBPG3sV3 ABP/PBP G3iV3 G3rV3 Voice Terminals 1 Associated Data Modules (such as DTDM s)75 75 800 7,50 0 BRI Stations 2NA 50 1,000 7,000 Digital Stations 380 200 2,400 25,000 Display Stations 200 200 2,400 10,000 Sta tio ns 4200 200 2,400 25,000 Station Button Cap acity (K Units) 68.4 68.4 700.8 5,260 VuStats Measured Agents or Login IDs 75 75 400 2,000 Measured Splits 12/24 12/24 99 255 Measured Trunk Groups 16/32 16/32 32 32 Measured VDNs 12/24 12/24 99 512 Reporting Period s Intervals 1 1 1 1 Days NA NA NA NA Display Formats 25 25 25 25 Simultaneous Updating Displays 100 100 100 500
System Parameters A-62Issue 3 Marc h 1996 1. No limit on the maximum number of auto dial buttons (other than the system limit on button capacity). 2. In th e c ase of SCC/ ESCC/CSCC, only four BX.25 physical links are sup p orted in the configuration. Table A-4. Maximum System Parameters for G3V4 Release 1.0 ITEMG3vsV4 ABP/PBPG3sV4 ABP/PBP G3iV4 G3rV4 Abbreviated Dialing (AD) AD Lists Per System 200 200 2,400 5,000 AD List Entry Size 24 24 24 24 AD Entries Per System 2,000 2,000 12,000 100,000 Auto Dialing Button 1 Entries per System NA NA NA NA Enhanc ed List (System List) NA/1 NA/1 1 1 Maximum Entries NA/2,000 NA/2,000 10,000 10,000 Group Lists 100 100 100 1,000 Ma xim um E ntr ies 100 100 100 10 0 Group Lists per Extension 3 3 3 3 System List 1 1 1 1 Ma xim um E ntr ies 100 100 100 10 0 Personal Lists 200 200 2,400 5,000 Ma xim um E ntr ies 100 100 100 10 0 Personal Lists per Extension 3 3 3 3 Applications Adjuncts CallVisor ASAI Adjuncts NA NA/4 8 8 Asynchronous Links (RS-232) 5 5 5 10 SMDR Output Devices 2 2 2 2 Journal:System Printer 2:1 2:1 2:1 2:1 Property Management Systems 1 1 1 1 BX.25 Physical Links 244 816 Application Processors (such as 3B2-MCS)11 17 AUDIX Adjunc ts 1 1 1 8 CMS Adjuncts 1 1 1 1 ICM Adjuncts (ISDN Gateway) NA/1 NA/1 1 1 BX.25 Processor Channels 64 64 64 128 Hop Channels 64 64 64 128
System Hardware and Software Capacity Limits Issue 3 March 1996 A-63 1. All references to Hospitality Parameter Red uc tion on the Customer Option form have been removed. 2. In the c ase where going from 4 to 3 login maximums, a change to the hunt group form is required, forcing all agents to be logged-out. In one extreme case, this is potentially avoided and R2 & R3 CMS handles the fourth login as UNSTAFFED ap propriately. 3. R3V 3 CMS wa s ren am e d to R3 V4 CM S t o ma t c h t he DEF INIT Y swi tch n um b e rin g . 4. AAR is not an optional feature in the G3vs/G3s ABP. 5. + up to 7 inter-exchange carrier (IXC) digits. Table A-4. Maximum System Parameters for G3V4 Release 1.0 — continued ITEMG3vsV4 ABP/PBPG3sV4 ABP/PBP G3iV4 G3rV4 Automatic Call Distribution (ACD) Announcements per Split 2 2 2 2 Ann ou n c em ent s p er System 128 128 128 25 6 Splits 112/24 12/24 99 255 ACD Memb ers per Split 150 150 200 999 Split Members per System Measured ACD Agents (Swit ch Limits) Logged-In Splits per Agent 2 No CMS 4 4 4 4 R2 CMS 3 3 3 3 R3 CMS 3 3 3 3 R3V2 CMS 4 4 4 4 R3V4 CMS 344 44 Queue Slots per Group 200 200 200 999 Queue Slots per System 200 200 1,000 10,500 ARS/AAR 4 AAR/ARS Patterns (Shared) 20/40 20/40 254 640 ARS/AAR Table Entries (NPA, NXX, RXX, HNPA, FNPA)2,000 2,000 2,000 2,000 Choices per RHNPA Table 12 12 12 12 Digit Conversion Entries 400 400 400 400 AAR/ARS Digit Conversion Digits Deleted for ARS/AAR 528 28 28 28 Digits Inserted for ARS/AAR 18 18 18 18 AAR/ARS Sub-Net Trunking Digits Deleted for ARS/AAR 28 28 28 28 Digits Inserted for ARS/AAR 36 36 36 36 Dig its Sent for ARS/AAR 40 56 31 68
System Parameters A-64Issue 3 Marc h 1996 1. This is the number of 12 character inserted-digit-strings available for AAR/ARS preferences. 2. The number for G3vs V2/V3 (4) is the recommended number of c onsoles that should be supported due to power limitations. Of the four consoles, one may be used as a night console. The software actually sup ports 6:1 day/night attendant consoles. 3. This number is the same as the number of trunk groups in the system. 4. Referred to as ‘‘emergency access queue length’’ in G3i. Table A-4. Maximum System Parameters for G3V4 Release 1.0 — continued ITEMG3vsV4 ABP/PBPG3sV4 ABP/PBP G3iV4 G3rV4 ARS/AAR (continued) Entries in HNPA & RHNPA Ta bles 1,000 1,000 1,000 1,000 FRL s 8 8 8 8 Inserted Digit Stri n g s 1450 450 1,200 3,000 Patterns for Measurement Shared Patterns for Measurement 20 20 20 25 RHNPA Tab les 32 32 32 32 Routing Plans 8 8 8 8 Toll Tables 32 32 32 32 Entries per Toll Table 800 800 800 800 Trunk Groups in an ARS/AAR Pattern 6 6 6 16 UDP (Entries) NA/240 NA/240 10,000 50,000 TO D C h a r t s 8 8 8 8 Attendant Service Attendant Consoles (day:night) 24:1 6:1 15:1 27:1 Atten dant Console 100s Groups per Attendant20 20 20 20 Atten dant Control Restriction Gr oup s 96 96 96 96 Centralized Attendant Service Release Link Trunks at Branch NA/99 NA/99 99 255 Release Link Trunk Group at Branch NA/1 NA/1 1 1 Release Link Trunks at Main NA/100 NA/100 400 4,000 Release Link Trunk Groups at Main 3NA /32 NA/ 32 99 66 6 Other Access Queues Maximum Number of Queues 12 12 12 12 Maximum Number of Queue Slots 430 30 80 80 Size Range of Reserved Queue 2-25 2-25 2-75 2-75 Rese rved Queue Def au lt Size 5 5 5 5
System Hardware and Software Capacity Limits Issue 3 March 1996 A-65 Table A-4. Maximum System Parameters for G3V4 Release 1.0 — continued ITEMG3vsV4 ABP/PBPG3sV4 ABP/PBP G3iV4 G3rV4 Attendant Service (continued) Queue Len gth 30 30 80 300 Swit c h e d Lo o p s p e r Con sol e 6 6 6 6 Authorization Authorization Codes 1,500 1,500 5,000 90,000 Classes of Restriction 96 96 96 96 Classes of Service 16 16 16 16 Length of Authorization Code 4-7 4-7 4-7 4-7 Length of Barrier Code 4-7 4-7 4-7 4-7 Length of Forced Entry A c count Codes NA/1-15 NA/1-15 1-15 1-15 Restricted Call List 1 1 1 1 Remote Access Barrier Codes 10 10 10 10 SMDR Forced Entry Account Code ListNA/1 NA/1 1 1 Toll Call List 1 1 1 1 Unrestricted/Allowed Call Lists 10 10 10 10 Total Call List Entries 1,000 1,000 1,000 1,000 Automatic Callback Calls20 20 240 1,50 0 Automatic Wakeup Simultaneous Display Requests 10 10 10 30 Wakeup Requests per System 200 200 2,400 15,000 Wakeup Request per Extension 1 1 1 1 Wakeup Requests p er 15-minute Interval 150 150 450 950 Basic CMS Measured Agents or Login IDs 75 75 400 2,000 Measured Splits 12/24 12/24 99 255 Measured Trunk Groups 16/32 16/32 32 32 Measured VDNs NA/24 NA/24 99 512 Reporting Period s Intervals 25 25 25 25 Days 7 7 7 7
System Parameters A-66Issue 3 Marc h 1996 1. Only EPNs in G3r can be DS1-remote EPNs. 2. Small systems refer to the 2-carrier cabinet systems that are no longer sold to new customers. 3. MCC includes Medium Cabinet. 4. The number of c all appearances is the sum of p rimary and bridged ap pearances; at most 10 can be primary. A maximum of 54 administrable buttons are supported for the 7434D terminal — 34 b uttons in the basic terminal and an additional 20 buttons in the coverage module. 5. Does not ap ply to conferencing . Table A-4. Maximum System Parameters for G3V4 Release 1.0 — continued ITEMG3vsV4 ABP/PBPG3sV4 ABP/PBP G3iV4 G3rV4 Cabinets Expansion Port Network (EPN) Multi-Carrier Cabinet (MCC) 1NA NA 2 43 Single-Carrier Cabinet (SCC) 1NA NA 8 164 Small (Upgrades only) 2NA NA 2 41 Int er-P ort Network Connectivity Port Networks 1 1 3 44 Maximum Port Networks per Cabinet 1 1 1 2 Switch Nodes (Simplex) NA NA NA 3 Switch Nodes (Duplex) NA NA NA 6 DS1 Converter Complex (Simplex) NA NA NA 41 DS1 Converter Complex (Duplex) NA NA NA 82 Processor Port Network (PPN) Multi-Carrier Cabinet (MCC) 3NA NA 1 1 SCC/ESCC NA 4 4 NA CSCC 1 NA N A NA Call Appearances Bridged Images per Appearance 7 7 7 15 Call Appearances per Station 454 54 54 54 Maximum Appearances per Extension 10 10 10 10 Minimum Appearances per Extension 0 0 0 0 Total Brid g ed A p pearanc es 200 200 2,400 25,000 Maximum Simultaneous Off-Hook per Call 555 55 Call Coverage Coverage Answer Groups (CAG) 30 30 200 750 Coverage Paths 150 150 600 7,500
System Hardware and Software Capacity Limits Issue 3 March 1996 A-67 1. The maximum number of users per coverage path is equal to the number of extensions. 2. The CDRU adjunct c apacity is 40,000 c alls per hour, and it exc eeds the system c all c apacity for all systems exc ept for G3r. Table A-4. Maximum System Parameters for G3V4 Release 1.0 — continued ITEMG3vsV4 ABP/PBPG3sV4 ABP/PBP G3iV4 G3rV4 Call Coverage (Continued) Coverage Paths Included in Call Coverage Report100 100 100 100 Coverage Path per Station 4 4 4 4 Coverage Points in a Path 3 3 3 3 Maximum Users/Coverage Path 1500 500 3,500 36,065 Members per CAG 8 8 8 8 Number of Coverage Paths for which Each Station Can Be a Member300 300 300 300 Call Detail Recording CDRU Trackable Extensions 200 200 2,400 25,000 Int ra-Switch Call Trackable Extensions 100 100 1,000 5,000 Number of CDRUs/System 211 11 Maximum Number of CDR R e c ord s Buffered in the Switch300 300 300 1,900 No. of Records Buffered for the Prim ary Output Device Causing Secondary Device to be Busied Out for 2 Minutes200 200 200 1,800 Call Forwarding (Follow-me) Call Forwarded Digits (off-net) 16 16 16 16 Call Forwarded Numbers 200 200 2,400 25,000 Call Park Attendant Group Common Shared Extension Numbers10 10 80 80 Number of Parked Calls 180 180 723 10,604 Call Pickup Groups Call Pickup Members per Group 50 50 50 50 Call Pickup Members per System 200 200 2,400 25,000 Number of Groups 100 100 800 5,000
System Parameters A-68Issue 3 Marc h 1996 1. Measured limits depend on the CMS release used. 2. Proprietary, exists in G3V3 only. 3. Simultaneous 3-way Conference Call = (483 / 3)* number PNs. 4. Simultaneous 6-way Conference Call = (483 / 6)* number PNs. Table A-4. Maximum System Parameters for G3V4 Release 1.0 — continued ITEMG3vsV4 ABP/PBPG3sV4 ABP/PBP G3iV4 G3rV4 Call Vectoring Maximum Skills a Call Can Simultaneously Queue toNA/3 NA/3 3 3 Priority Levels NA/4 NA/4 4 4 Re c ord e d An no un c e men t NA /12 8 NA/ 12 8 128 256 Steps per Vector NA/32 NA/32 32 32 Vector Directory Numb ers NA/100 NA/100 512 20,000 CMS Measured VDNs 1NA /10 0 NA/ 10 0 512 2,0 00 Vectors per System NA/48 NA/48 256 512 Number of Collected Digits for Call Promp tingNA/16 NA/16 16 16 Number of Dial-Ahead Digits for Call Promp tingNA/24 NA/24 24 24 Vector Routing Ta bles NA/5 NA/5 10 100 CallVisor ASAI Active Station Control Association NA NA/250 2,000 6,000 Call Controllers per Call NA NA/1 1 1 Call Monitors per Call NANA/14 14 14 Station Controllers per Station NA NA/2 2 2 Maximum Simultaneous Call Classification NA NA/40 40 400 Numb er of CallVisor ASAI Links (Open and Proprietary) 2NA NA/4 8 8 Notification Requests (Monitors) NA NA/50 170 2,000 Simultaneous Active Call Controlled Calls NA NA/75 300 3,000 Switch to Adjunc t Associations (Routing) NA NA/127 127 127 Number of Open MultiQuest Billing RequestsNA 25 100 1,000 Conference Parties6666 Simultaneous 3-way Conference Calls 3161 161 483 7,084 Simultaneous 6-way Conference Calls 480 80 240 3,520
System Hardware and Software Capacity Limits Issue 3 March 1996 A-69 1. Login IDs count against the “Extensions” switch capacity. 2. The numbers shown in ‘‘Extension Number Portability’’ are Uniform Dialing Plan (UDP) entries. 3. The Integrated Directory Entries = Stations + Attendant Consoles. 4. Used for PCOL groups, common shared extensions, access endpoints, administered TSCs, code calling IDs, LDNs, hunt groups, announcements, and TEGs. 5. The Number of Names = number of stations + attendant consoles + trunk groups + d igital data endpoints + misc ellaneous extensions. Table A-4. Maximum System Parameters for G3V4 Release 1.0 — continued ITEMG3vsV4 ABP/PBPG3sV4 ABP/PBP G3iV4 G3rV4 Data Parameters Administered Connections NA/24 NA/24 128 128 Alphanumeric Dialing Ma xim um E ntr ie s 50 50 200 1,25 0 Characters/Entry 22 22 22 22 PRI En d p o in ts (PE ) NA /25 NA/ 25 25 5 0 A c cess End points (Number of Trunks) 50/100 50/100 400 4,000 Digital Data Endpoints75 75 800 7,50 0 Dial Plan DID LDNs 8 8 8 20 EAS A g e nt Lo g i n I D s 1NA/450 NA/450 1,500 10,000 Extensions 500 500 3,500 36,065 Extension Number Portability 2NA/240 NA/240 10,000 50,000 Feature Dial Access Codes Numb er of Access Codes 70 70 70 70 Numb er of Digits 1-4 1-4 1-4 1-4 Integrated Directory Entries 3207 207 2,416 25,028 Maximum Extension Size 5 5 5 5 Minimum Extension Size 1 1 1 1 Miscellaneous Extensions 4150 150 900 3,317 Names 5448/464 448/464 4,215 36,511 Number of Characters in a Name 15 15 15 15 Non -DID LDNs 50 50 50 66 6 Prefix Extensions Yes Yes Yes Yes Trunk Dial Access Codes Number of Ac cess Codes 49/65 49/65 317 884 Number of Digits 1-4 1-4 1-4 1-4
System Parameters A-70Issue 3 Marc h 1996 1. With G3V4 and later releases this limit is enforced. However, c ustomers up grading to V4 or a later release are not forced to decrease the number of buttons. Table A-4. Maximum System Parameters for G3V4 Release 1.0 — continued ITEMG3vsV4 ABP/PBPG3sV4 ABP/PBP G3iV4 G3rV4 Do Not Disturb (DND) DND Requests per System 200 200 2,400 25,000 Simultaneous Display Requests 10 10 10 30 Expert Agent Selection (EAS) Skill Groups NA/24 NA/24 99 255 VDN S kill Pre fe ren c e sNA/3 NA/3 3 3 Maximum Skills a Call Can Simultaneously Queue toNA/3 NA/3 3 3 Agent Login IDs NA/450 NA/450 1,500 10,000 Maximum Skills per AgentNA/4 NA/4 4 4 Maximum Agents that can b e Log ged-In When Ea ch Has 4 Skills Assig ne d NA/37 NA/37 125 1,300 When Ea ch Has 1 Skill AssignedNA/150 NA/150 500 5,200 Facility Busy Indicators Buttons per Tracked Resour ce 1100 100 100 500 Num b e r o f In d i c a to rs (Sta tio n an d T ru nk Groups)450 450 3,600 10,000 Hunt Groups Announcements per Group 2 2 2 2 Announcements per System 128 128 128 256 Gr ou p s 12 /24 12/ 24 99 25 5 Group Members per Group 150 150 200 999 Group Members per System 150 150 500 5,200 Queue Slots per Group 200 200 200 999 Queue Slots per System 200 200 1,000 10,500 Number of Queue Warning Lamps per Split100 100 100 100 Number of Queue Warning Lamps per System150 500 500 5,200