Home
>
ATT
>
Communications System
>
ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
Have a look at the manual ATT DEFINITY Communications System Generic 3 Instructions Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 164 ATT manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Contents xxxiiIssue 3 Marc h 1996 Hard ware and Software Requirements 3-630 nDCS Call Waiting 3-631 Feature Availability3-631 Desc ription 3-631 Considerations 3-631 Interactions 3-631 Ad ministration 3-632 Hard ware and Software Requirements 3-632 nDCS Distinctive Ringing3-633 Feature Availability3-633 Desc ription 3-633 Considerations 3-633 Interactions 3-633 Ad ministration 3-634 Hard ware and Software Requirements 3-634 nDCS Leave Word Calling 3-635 Feature Availability3-635 Desc ription 3-635 Considerations 3-635 Interactions 3-636 Ad ministration 3-636 Hard ware and Software Requirements 3-636 nDCS Multi-Ap pearance Conference/Transfer3-637 Feature Availability3-637 Desc ription 3-637 Considerations 3-637 Interactions 3-637 Ad ministration 3-638 Hard ware and Software Requirements 3-638 nDCS Over ISDN-PRI D-Channel 3-639 Feature Availability3-639 Desc ription 3-639 Considerations 3-640 Interactions 3-640 Ad ministration 3-641
Contents Issue 3 March 1996xxxiii Hard ware and Software Requirements 3-642 nDCS Trunk Group Busy/Warning Indication3-643 Feature Availability3-643 Desc ription 3-643 Considerations 3-643 Interactions 3-644 Ad ministration 3-644 Hard ware and Software Requirements 3-644 nDefault Dialin g 3-645 Feature Availability3-645 Desc ription 3-645 Considerations 3-645 Interactions 3-645 Ad ministration 3-646 Hard ware and Software Requirements 3-646 nDial Ac c ess to Attendant 3-647 Feature Availability3-647 Desc ription 3-647 Considerations 3-647 Interactions 3-647 Ad ministration 3-647 Hard ware and Software Requirements 3-648 nDial Plan 3-649 Feature Availability3-649 Desc ription 3-649 Considerations 3-651 Interactions 3-651 Ad ministration 3-651 Hard ware and Software Requirements 3-652 nDigital Multiplexed Interface3-653 Feature Availability3-653 Desc ription 3-653 Considerations 3-654 Interactions 3-654 Ad ministration 3-654
Contents xxxivIssue 3 March 1996 Hard ware and Software Requirements 3-655 nDirect Department Calling (DDC) and Uniform Call Distribution (UCD) 3-656 Feature Availability3-656 Desc ription 3-656 Considerations 3-659 Interactions 3-661 Ad ministration 3-663 Hard ware and Software Requirements 3-664 nDirect Inward and Outward Dialing (DIOD) — International 3-665 Feature Availability3-665 Desc ription 3-665 Considerations 3-665 Interactions 3-666 Ad ministration 3-666 Hard ware and Software Requirements 3-666 nDistinctive Ringin g 3-667 Feature Availability3-667 Desc ription 3-667 Considerations 3-669 Interactions 3-670 Ad ministration 3-670 nDS1 Trunk Servic e3-671 Feature Availability3-671 Desc ription 3-671 Voice Grade DS1 Tie Trunks 3-671 AVD Tie Trunks 3-672 Tie Trunks 3-672 DMI Tie Trunks 3-673 CO, FX, and WATS Trunks 3-673 Remote Access Trunks 3-673 DID Trunks 3-674 Off-Premises Stations 3-674 Access Endpoints 3-674 Considerations 3-674 Interactions 3-674
Contents Issue 3 March 1996xxxv Ad ministration 3-675 Hard ware and Software Requirements 3-675 nDo Not Disturb 3-676 Feature Availability3-676 Desc ription 3-676 Feature Activation by Voice Terminal Users 3-676 Feature Activation by Attendant 3-677 Activation of Do Not Disturb Through a PMS 3-677 Audit Trail Reports 3-677 Considerations 3-678 Interactions 3-678 Ad ministration 3-679 Hard ware and Software Requirements 3-679 3 nE1 Trunk Servic e3-680 Feature Availability3-680 Desc ription 3-680 nEIA Interfac e 3-681 Feature Availability3-681 Desc ription 3-681 Considerations 3-681 Interactions 3-682 Ad ministration 3-682 Hard ware and Software Requirements 3-683 nEmergency Access to the Attendant3-684 Feature Availability3-684 Desc ription 3-684 Considerations 3-686 Interactions 3-686 Ad ministration 3-688 Hard ware and Software Requirements 3-688 nEnd-to-End Signalling 3-689 Feature Availability3-689 Desc ription 3-689
Contents xxxviIssue 3 March 1996 Interactions 3-689 Considerations 3-689 Ad ministration 3-689 Hard ware and Software Requirements 3-689 nEnhanced 84xx Display3-690 Feature Availability3-690 Desc ription 3-690 End User Operation 3-690 Security Measures 3-690 Considerations 3-690 Interactions 3-691 Internal Feature interactions 3-691 External Feature Interfaces 3-691 Ad ministration 3-692 Hard ware and Software Requirements 3-694 nEnhanced Abbreviated Dialing (EAD)3-695 Feature Availability3-695 Desc ription 3-695 Considerations 3-695 Interactions 3-695 Ad ministration 3-696 Hard ware and Software Requirements 3-696 nEnhanced ICSU3-697 Feature Availability3-697 Desc ription 3-697 Testin g3-698 Performance Measurements 3-698 Considerations 3-699 Interactions 3-699 Ad ministration 3-700 Hard ware and Software Requirements 3-700 nEnhanced DCS (EDCS)3-701 Feature Availability3-701 Desc ription 3-701 Considerations 3-701
Contents Issue 3 Marc h 1996xxxvii Interactions 3-701 Ad ministration 3-701 Hard ware and Software Requirements 3-701 nExp ert Agent Selection (EAS)3-702 Feature Availability3-702 Purpose3-702 Identifying Caller Needs3-702 AT&T Network DNIS/ISDN Called Party3-703 Call Promp ting /VRU Digits3-703 ASAI Host Database Lookup 3-703 Routing Digits 3-703 Ag ents Skills3-703 EAS Application3-703 Writing Vectors 3-704 EAS Agent Operations 3-705 Other Login ID Ap plications3-706 Administration of Skills3-707 Call Distribution 3-707 EAS Logical Agent3-708 Direct Agent Calling3-708 Expert Agent Selection 3-709 Publishing Login ID Extensions Instead of Physical Extensions 3-709 Direct Agent Calling3-710 Class of Restriction3-710 Considerations 3-710 Caller Interactions 3-711 Agent Login Procedure3-711 Logout Procedure3-711 Calling an EAS Agent 3-711 Making a Direct Agent Call to the Agent3-712 Single Set of Work Mode Buttons 3-712 Message Waiting Lamp 3-712 Ad junct Interactions 3-713 ASAI 3-713 Call Control 3-713 Feature Requests3-714 Value Queries 3-714
Contents xxxviiiIssue 3 March 1996 Event Notification 3-714 Adjunct-Controlled Splits 3-714 AUDIX3-715 Speech Processing Adjuncts3-715 Feature Interactions 3-715 Ad ministration 3-719 System Parameters3-719 Logical Agent3-719 Station Administration 3-719 VDN Ad ministration 3-720 Vector Administration 3-720 Hard ware and Software Requirements 3-720 nExtended Trunk A ccess3-721 Feature Availability3-721 Desc ription 3-721 Considerations 3-721 Capacity Requirements and Constraints 3-721 Interactions 3-722 Ad ministration 3-724 Hard ware/Software Re quirements 3-725 nExtension Numb er Portability 3-726 Feature Availability3-726 Desc ription 3-726 Considerations 3-726 Interactions 3-726 Ad ministration 3-726 Hard ware/Software Re quirements 3-727 nFacility Busy In dication3-728 Feature Availability3-728 Desc ription 3-728 Considerations 3-728 Interactions 3-729 Ad ministration 3-729 Hard ware and Software Requirements 3-729 nFacility Restriction Levels (FRLs) and Traveling Class Marks (TCMs) 3-730
Contents Issue 3 March 1996xxxix Feature Availability3-730 Desc ription 3-730 Call Originating Facilities 3-731 Call Terminating Facilities 3-732 Considerations 3-732 Interactions 3-733 Ad ministration 3-733 Assignment Guidelines 3-733 Hard ware and Software Requirements 3-734 nFacility Test Calls (with Security Measures) 3-735 Feature Availability3-735 Desc ription 3-735 Security Measures 3-736 Considerations 3-736 Interactions 3-737 Ad ministration 3-737 Hard ware and Software Requirements 3-737 nFacility and Non-Facility Associated Signaling3-738 Feature Availability3-738 Desc ription 3-738 Facility Asso ciated Signalin g 3-738 Non-Facility Associated Signaling3-738 D-Channel Backup3-738 Considerations 3-740 Interactions 3-740 Ad ministration 3-740 Hard ware and Software Requirements 3-741 nFlexible Billing 3-742 Feature Availability3-742 Desc ription 3-742 Applications 3-743 Detailed Operation 3-743 Considerations 3-744 Interactions 3-744 Ad ministration 3-744 Hard ware and Software Requirements 3-744
Contents xlIssue 3 March 1996 nGeneralized Route Selection (GRS) 3-745 Feature Availability3-745 Desc ription 3-745 Bearer Cap a bility Classes (BCCs) 3-746 ISDN-PRI BCC Parameters3-748 Information Transfer Cap a bility3-748 Low-Layer Comp atibility 3-749 DCP/DMI Mode 3-749 Determination of BCC at Tandeming or Terminating System 3-750 GRS O peration 3-750 BCC and ITC Determination on Calls from End points to ISDN-PRI Trunks 3-753 BCC and ITC Determination on Calls from Trunks to ISDN-PRI 3-755 BCC and ITC Determination on Calls from ISDN-PRI Trunks to Endpoints (GRS not Involved)3-757 Considerations 3-757 Interactions 3-758 Ad ministration 3-759 Hard ware and Software Requirements 3-761 nGo to Cover 3-762 Feature Availability3-762 Desc ription 3-762 Consideration 3-762 Interactions 3-762 Ad ministration 3-762 Hard ware and Software Requirements 3-762 nHold 3-763 Feature Availability3-763 Desc ription 3-763 Multi-appearance Voice Terminal Hold3-763 Single-line Voice Terminal Hold3-763 Considerations 3-764 Interactions 3-764 Ad ministration 3-765 Hard ware and Software Requirements 3-765
Contents Issue 3 March 1996xli nHold - Automatic3-766 Feature Availability3-766 Desc ription 3-766 Considerations 3-766 Interactions 3-767 Ad ministration 3-767 Hard ware/Software Re quirements 3-767 nHot Line Service 3-768 Feature Availability3-768 Desc ription 3-768 Considerations 3-768 Interactions 3-769 Ad ministration 3-769 Hard ware and Software Requirements 3-769 nHunting 3-770 Feature Availability3-770 Desc ription 3-770 Considerations 3-770 Interactions 3-770 Ad ministration 3-770 Hard ware and Software Requirements 3-771 3 nInbound Call Management (ICM) 3-772 Feature Availability3-772 Desc ription 3-772 Data Screen Delivery 3-773 Inte gration With Speech Processing Adjuncts3-774 Host/Adjunct Call Routing 3-775 Direct Agent Calling3-776 Adjunct Activation of Direct Agent Calling3-776 Delivery of DAC 3-776 Answering a Direct Agent Call3-777 Considerations 3-777 Interactions 3-777