Sharp Mx 4100n Owners Manual

							7-109
SYSTEM SETTINGS
Contents
Settings for fax reception can be configured.
Number of Calls in Auto Reception
This setting is used to select the number of rings on 
which the machine automatically receives a call and 
begins fax reception in auto reception mode. Any 
number from 0 to 15 can be selected.
Duplex Reception Setting
This is used to have received faxes printed on both sides 
of the paper.
When this setting is enabled and a fax consisting of 2 or 
more pages is received (the pages must be the same 
size), the pages are printed on both sides of the paper.
Auto Receive Reduce Setting
When a fax is received that includes the senders name 
and number, the received image is slightly larger than 
the standard size. This setting is used to automatically 
reduce the image to fit the standard size.
Print Style Setting
This setting determines the paper selection condition 
when printing received faxes. Select one of the three 
conditions below.
Print Actual Size Cut off Disabled
The received fax image is printed at full size without 
dividing it onto multiple sheets of paper. If the same size 
of paper or larger paper is not loaded, the fax will be 
received in memory and will not be printed until a 
suitable size of paper is loaded.
However, if the received fax is longer than 11 x 17 (A3) 
size, it will be automatically divided onto multiple sheets 
of paper.
Print Actual Size Cut off Enabled
Each received image is printed at full size. If necessary, 
the image is divided onto multiple sheets of paper.
Auto Size Select
Each received image is printed at full size when 
possible. When not possible, the image is automatically 
reduced before printing.
Set the Telephone Number for Data 
Forwarding
When a problem prevents the machine from printing a 
received fax, the received fax can be forwarded to 
another fax machine. This setting is used to program the 
fax number of the destination fax machine. Only one 
forwarding fax number can be programmed (maximum 
of 64 digits).
To insert a pause between digits of the number, touch 
the [-] key.
If you wish to specify an F-code confidential memory box 
in the destination machine, touch the [/] key after 
entering the fax number and enter the F-code 
(sub-address and passcode).
Fax Receive Settings
If you select 0 for the number of rings, the machine 
will immediately answer and begin fax reception 
without ringing in auto reception mode. 
 If Auto Receive Reduce is disabled, the edges of 
the image outside the standard size will be cut off. 
However, the image will be clearer because it will 
be printed at the same size as the original.
 Standard sizes are sizes such as 8-1/2 x 11 and 
8-1/2 x 5-1/2 (A4 and B5). 
						

							7-110
SYSTEM SETTINGS
Contents
Receiving Date & Time Print
Enable this setting to have the date and time of 
reception printed.
Select [Inside the Received Image] or [Outside the 
Received Image] for the position where the date and 
time is printed.
When [Inside the Received Image] is selected, the date 
and time of reception is printed on the received image.
When [Outside the Received Image] is selected, the 
received image is reduced and the date and time of 
reception is printed in the blank area that results.
A3 RX Reduce
When an A3 size fax is received, this function reduces 
the fax to ledger (11 x 17) size.
Fax Output Settings
These settings are used to select the number of copies 
and output tray for received faxes. When a finisher is 
installed, the finisher tray can be selected as the output 
tray and stapling can be selected.
Output tray
Select the output tray for received faxes.
Number of Prints
Set the number of copies of received faxes that are 
printed to any number from 1 to 99.
Staple Position
When a finisher is installed, set the position at which 
received faxes are stapled.
Paper Size
When a finisher is installed, select the paper used for 
printing of received faxes.Use this setting to specify whether reception from a 
stored number is to be allowed or rejected.
[Outside the Received Image] cannot be selected for 
the reception date and time print setting when Auto 
Receive Reduce Setting (page 7-109) is not enabled.
When this setting is enabled, ledger (11 x 17) size 
faxes are also reduced.
 This setting can only be used when the [Multiple Set 
Print] and [Staple] checkboxes are selected   in 
Fax Settings (page 7-103).
 The maximum number of sheets that can be stapled 
is 50. (When the paper is oriented horizontally, the 
maximum number of sheets that can be stapled is 
30.)
Allow/Reject Number Setting
ItemDescription
Reject 
ReceptionReject reception from the stored number.
Allow 
ReceptionAllow reception from the stored number.
All Invalid
Even if numbers have been stored, 
disregard the numbers and allow 
reception from all numbers.
Add New
Store a new number for which allow or 
reject will be specified (maximum of 50 
numbers).
Enter the number (maximum of 20 digits) 
and touch the [Store] key.
Registration 
Number List
A list of the stored numbers can be 
displayed.
A number can be selected in this screen 
to delete it from the list.
When no numbers have been stored for allow/reject 
specification, no keys other than [Add New] can be 
selected. 
						

							7-111
SYSTEM SETTINGS
Contents
The following settings are for regular polling memory 
using the Public Box.
Set Fax Polling Security
When the memory polling function is used, this setting 
determines whether any machine will be allowed to poll 
your machine, or only machines that have been stored in 
your machine.
Add New
When the Polling Security Setting is enabled, use this 
setting to store (or delete) the fax numbers of the 
machines that are allowed to poll your machine. The 
stored fax numbers are called passcode numbers. Up to 
10 passcode numbers can be stored (maximum of 20 
digits each).
Passcode Number Key List
This shows a list of the stored passcode numbers. A 
number can be selected to delete it.
Fax Polling Security
Note that these settings do not apply to F-code polling 
memory. 
						

							8-1
This chapter provides solutions to possible problems in a question and answer format. Locate the question that relates 
to your problem and use the answer to help correct the situation. If you are unable to solve a problem using this manual, 
please contact your dealer or nearest SHARP Service Department.
System settings
Descriptions of system settings similar to the following example appear in this manual.
Example:
 ➞ System Settings (Administrator) > Copy Function Settings > Other Settings > Rotation Copy Setting > 
This is an abbreviated description of the procedure for selecting the setting. > indicates the setting sequence and   
indicates the state of the setting after it has been enabled. Use these descriptions as a quick manual to help you 
configure the settings.
REMOVING MISFEEDS
 REMOVING MISFEEDS. . . . . . . . . . . . . . . . . . .  8-2
 PAPER MISFEED ILLUSTRATIONS . . . . . . . . .  8-3
REMOVING STAPLE JAMS
 FINISHER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-8
 FINISHER (LARGE STACKER) . . . . . . . . . . . .  8-10
 SADDLE STITCH FINISHER . . . . . . . . . . . . . .  8-12
COPYING
 PROBLEMS RELATED TO COPYING 
OPERATION  . . . . . . . . . . . . . . . . . . . . . . . . . .  8-16
 PROBLEMS RELATED TO COPY 
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-18
PRINTING
 PROBLEMS RELATED TO PRINTING 
OPERATION  . . . . . . . . . . . . . . . . . . . . . . . . . .  8-19
 PROBLEMS RELATED TO PRINT 
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-22
FACSIMILE
PROBLEMS RELATED TO TRANSMISSION. . .  8-26
 PROBLEMS RELATED TO RECEPTION  . . . .  8-28
 PROBLEMS RELATED TO TELEPHONE . . . .  8-29
 PROBLEMS RELATED TO AUDIBLE 
SIGNALS  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-29
 PROBLEMS RELATED TO ONE-TOUCH 
INDIVIDUAL KEYS / GROUP KEYS  . . . . . . . .  8-30
SCANNING / INTERNET FAX
 PROBLEMS RELATED TO SCANNING / 
INTERNET FAX OPERATION . . . . . . . . . . . . .  8-31
 PROBLEMS RELATED TO SCAN 
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-34
 PROBLEMS RELATED TO ONE-TOUCH 
INDIVIDUAL KEYS / GROUP KEYS  . . . . . . . .  8-36
DOCUMENT FILING
 PROBLEMS RELATED TO FILING . . . . . . . . .  8-37
 PROBLEMS RELATED TO FILE 
MANAGEMENT  . . . . . . . . . . . . . . . . . . . . . . . .  8-38
GENERAL PROBLEMS
 PROBLEMS RELATED TO MACHINE 
OPERATION  . . . . . . . . . . . . . . . . . . . . . . . . . .  8-40
 PROBLEMS RELATED TO PAPER 
FEEDING AND OUTPUT . . . . . . . . . . . . . . . . .  8-42
 PROBLEMS RELATED TO QUALITY / 
PRINT RESULTS . . . . . . . . . . . . . . . . . . . . . . .  8-43
 PROBLEMS RELATED TO PERIPHERAL 
DEVICES  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-45
 OTHER PROBLEMS  . . . . . . . . . . . . . . . . . . . .  8-47
CHAPTER 8
TROUBLESHOOTING 
						

							8-2
TROUBLESHOOTING
Contents
This section explains what to do when a paper misfeed occurs in the machine.
REMOVING MISFEEDS
When a paper misfeed occurs, the message A misfeed has occurred. will appear in the touch panel and printing and 
scanning will stop. In this event, touch the [Information] key in the touch panel. When the key is touched, instructions for 
removing the misfeed will appear. Follow the instructions. When the misfeed is cleared, the message will automatically 
clear.
The approximate locations of possible misfeeds are indicated by blinking   marks as shown below.
REMOVING MISFEEDS
Caution
The fusing unit is hot. Take care not to burn yourself when removing a misfeed.
 When removing misfed paper, do not touch or damage the transfer belt.
 Carefully pull the paper out without tearing it.
 A misfeed may have occurred inside the machine. Check carefully and remove the 
misfeed.
 If the paper tears, be sure to remove all pieces from the machine.
 While the message appears, printing and scanning cannot be resumed.
 If the message does not clear even after the misfeed has been removed, the causes below are possible. Check once 
again.
- The misfeed was not correctly removed.
- A torn piece of paper remains in the machine.
- A cover or unit that was opened or moved to remove the misfeed was not returned to its original position.
Transfer 
belt
Fusing 
unit
A misfeed has occurred.
InformationOK
misfeed location 
						

							8-3
TROUBLESHOOTING
Contents
PAPER MISFEED ILLUSTRATIONS
If you require more information when reading the instructions in the touch panel, see the paper misfeed illustrations 
below. Refer to the illustration below and then go to the appropriate illustration (1 to 16) for your situation.
☞(1)-(2): page 8-3, (3)-(4): page 8-4, (5)-(11): page 8-5, (12)-(14): page 8-6, (15)-(16): page 8-7
(1)Paper misfeed in the finisher (large stacker)
Open the top cover and 
remove the misfed paper.
(2)Paper misfeed in the punch module
Turn knob as shown in the 
illustration.
Open the top cover and 
remove the misfed paper.
If the paper cannot be 
removed by opening the top 
cover, open the punch 
module cover and remove 
the paper.
(1)(14)(15) (2)(3)(4)(12)
(10)
(16) (11)(13) (5)
(6)
(7)
(8)
(9) 
						

							8-4
TROUBLESHOOTING
Contents
(3) Original misfeed
Open the document feeder 
cover and remove the misfed 
originals.
Pull out the document feeder 
tray and remove the misfed 
paper.
Open the automatic 
document feeder. Rotate the 
transfer roller in the direction 
of the arrow and remove the 
original.
(When using the MX-4101N/5001N)
Open the document feeder 
cover and remove the misfed 
originals.
Open the automatic 
document feeder. Rotate the 
transfer roller in the direction 
of the arrow and remove the 
original.
Press switch A to release the 
cover lock and remove the 
misfed original.
After removing the original, 
be sure to attach the cover 
securely.
(4) Paper misfeed in the paper pass unit
Pull out the paper pass unit 
and remove the misfed 
paper.
Check the paper reversing 
section inside the tray and 
remove any misfed paper.
After removing the misfeed, open and close the 
automatic document feeder (or the document feeding 
area cover or document feeder tray) to clear the 
misfeed display from the touch panel.
A 
						

							8-5
TROUBLESHOOTING
Contents
(5) Paper misfeed in the fusing unit
Rotate knob and remove the 
misfed paper.
If the misfed paper is inside 
the fusing area, press down 
on the green part to tilt the 
fusing unit down toward you.
Rotate knob and remove the 
misfed paper.
(6) Paper misfeed in the exit tray unit (right 
tray)
Remove the misfed paper.
(7) Paper misfeed in the reversing unit
Open the Paper reversing 
section cover and remove 
the misfed paper.
(8) Paper misfeed in the bypass tray
Remove the misfed paper.
(9) Paper misfeed in tray 1 to tray 4 (side)
The misfeed may have 
occurred inside the machine. 
Check carefully and remove 
it.
(10) Paper misfeed in the transport area
Lower the lever in the 
direction of the arrow to 
remove the misfed paper.
(11) Paper misfeed in tray 1 to tray 4 (in the 
tray)
Before pulling the tray out, 
open the right cover and 
check if there is a paper 
misfeed. If you pull the tray 
out without checking, you 
may tear misfed paper and 
make it more difficult to 
remove the pieces that remain in the machine.
☞ (9) Paper misfeed in tray 1 to tray 4 (side)
Caution
The fusing unit area is hot. Take care not to burn
yourself. (Do not touch any metal parts.)
Unfused toner may remain on the paper that is 
removed. Take care that it does not soil your hands or 
clothing. 
						

							8-6
TROUBLESHOOTING
Contents
(12) Paper misfeed in the finisher
Open the front cover.
While pressing the lever over 
to the left, slide the finisher to 
the left until it stops.
Turn roller rotating knob in 
the direction of the arrow to 
remove the misfed paper.
Make sure that there is no 
misfed paper in the machine.
(13) Paper misfeed in the output area
Remove the misfed paper.
(14) Paper misfeed in the saddle stitch 
finisher (top)
Open the top cover and 
remove the misfed paper.
When a punch module is installed.
Open the front cover.
Turn the roller knob as 
shown in the illustration.
Open the top cover and 
remove the misfed paper. 
						

							8-7
TROUBLESHOOTING
Contents
(15) Paper misfeed in the large capacity tray
While holding the tray 
release lever, carefully slide 
the large capacity tray away 
from the main unit until it 
stops.
(16) Paper misfeed in the saddle stitch 
finisher (bottom)
Open the front cover.
Move lever (A) to the right 
and remove the misfed 
paper. 
Move lever (B) to the right 
and remove the misfed 
paper.
Remove the misfed paper.
While pulling the lever, slide 
the saddle stitch finisher to 
the left until it stops.
Remove the misfed paper.
(A)
(B)(B)