NEC Dsx 34b Manual

							
Call Forwarding Off Premises
DSX Software ManualFeatures◆51
Features
Call Forwarding Off Premises
Description
Off Premises Call Forwarding allows a keyset user to forward their calls to an off-site location (such as a cell 
phone or remote of fice) if allowed by their Class of Service. Keyset users can stay in touch by having Off 
Premises Call Forwarding automatically forward their calls while they are away from the of fice. To set up 
Off Premises Call Forwarding, the user selects the line or Line Group over which the call should route, as 
well as the number the system should dial. The number dialed can be from an extension’s Personal Speed 
Dial bin containing an outside number, or the user can enter an outside number directly into their Personal 
Speed Dial bin 720. When a call rings the forwarded extension, the system selects the speci fied line or group 
and then outdials the stored number.
Off Premises Call Forwarding reroutes:
❥Intercom calls
❥Transferred calls
❥Direct Inward Lines
❥UTRF (unscreened transfer) calls routed from the voice mail Automated Attendant 
❥Circular and Terminal Extension Hunting calls
Off Premises Call Forwarding does not reroute:
❥Key Ring calls
❥Calls to a UCD Group master number.
❥Group Ring calls (i.e., calls to a Ring Group master number)
❥UCD Group Calls (i.e., calls to a UCD Group master number)
❥Ringing Call Coverage key calls
You can set up Off Premises Call Forwarding to reroute all calls or just outside calls. If an extension with 
forwarding set for outside calls only receives a screened Transfer, the initial voice-announcement broadcasts 
at the extension. When the caller hangs up to complete the transfer, the outside call forwards as programmed.
Call Forwarding Off Premises Example
Call Routes to Emergency Service Number After Hours A service department dispatcher has Key Ring for lines 1-4 during the day. The dispatcher answers calls on 
those lines and assigns dispatchers accordingly. At night, the calls on lines 1-4 must automatically route to 
the technician on call for emergency service. To do this:
1.In 3112-01: Direct Termination in the Day  (page 819), make sure lines 1-4 are assigned as Key Ring 
lines (by pressing 
CLEAR).
2.In  3112-04: Direct Termination at Night  (page 820), terminate lines 1-4 directly to the dispatcher’s 
extension (e.g., extension 300).
3.At the dispatcher’s extension, program a Personal Speed Dial bin for each technician that is \
quali fied to 
take emergency calls.
4.At the end of the day, the dispatcher presses their  System Night key to put the system in the night mode.
5.After enabling the night mode, the dispatcher implements Off Premises Call Forwarding to whichever 
Speed Dial bin represents the technician on call for that evening.
6.Calls ringing lines 1-4 at night automatically route to the technician o\
n call.
Conditions
• Telco must provide Loop Disconnect Supervision on the originating line (i.e., the lin\
e that Off Pre- mises Call Forwarding will reroute).
• All other Speed Dial programming also applies to Off Premises Call Forwarding.
When a user is out of the of fice, they can send their calls to their home of fice or cell phone. 
						

							
Call Forwarding Off Premises
52◆Features DSX Software Manual
• An extension Speed Dial number stored in bin 719 should not be longer than 1\
6 digits. If it is, the sys-
tem automatically clears bin 719 when it stores an Off Premises Call Forwarding number in bin 720.
• An extension user cannot off premise call forward to a Personal Speed Dial bin that contains an Inter- com number. If the user selects a bin that contains an Intercom number, the system cancels Off Pre-
mises Call Forwarding.
• Off Premises Call Forwarding is cleared after a system reset or power down.
• If a line rings an off-premise forwarded extension and the speci fied outbound route is busy, the sys-
tem reroutes the call to the programmed over flow destination (normally Key Ring). Intercom callers 
will hear busy tone if the outbound route is busy, and have the option of dialing 2 for Line Queuing 
or Line Callback.
• Tandem Calling must be enabled for the originating line (i.e., the line \
that Off Premises Call Forward- ing will reroute).
- If a screened Transfer is made to an extension with Line Only forwarding, and Tandem Calling is not enabled for the originating line, the transferred line immediately g\
oes to Key Ring when the 
transferring party hangs up.
- If a screened Transfer is made to an extension with All Calls forwarding, and Tandem Calling is not  enabled for the originating line, the transferred line will stay at the \
transferring extension when that 
party hangs up.
• Off Premises Call Forwarding is not available at single line telephones.
Default Setting
• Call Forwarding Off Premises is disabled in an extension’s Class of Service.
• Tandem Calling is disabled for lines.
Programming
1.In  2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes:
- In  1406-01: Call Forwarding Off-Premises  (page 643), enter 
Ye s.
- In  1406-02: Internal Call Forwarding  (page 643), enter 
Ye s.
- In  2111-09: Personal Speed Dial  (page 734), enter 
Ye s.
3.If no, in 1406-01: Call Forwarding Off-Premises  (page 643) enter No.
1.If yes, in 3103-04: Tandem Calls  (page 816) enter Ye s.
2.If no, in 3103-04: Tandem Calls  (page 816) enter No.
1.If yes, in 215x-Speed Dial (Personal)  (page 775) enter Personal Speed Dial numbers for the extension.
- Off Premises Call Forwarding cannot use Intercom Speed Dial.
2.If no, skip this step.
1.Should an extension be able to use Off Premises Call Forwarding?
2.Should Off Premises Call Forwarding be able to reroute incoming outside calls?
3.Do you want to enter the Personal Speed Dial numbers an extension will use for Off Premises 
Call Forwarding from system programming? 
						

							
Call Forwarding Off Premises
DSX Software ManualFeatures◆53
Features
Other Related Features
Features
Call Forwarding  (page 44)
Call Forwarding permits an extension user to redirect their call to another extension.
Single Line Telephones  (page 305)
Call Forwarding Off Premises is not available at single line telephones.
IntraMail Features None
Operation
Activating or Canceling Call Forwarding Off PremisesIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To activate Call Forwarding:
1.
Select the Call Forwarding options.
[Menu + Call Forward]
[Menu + Cfwd]Alternately do one of the following: • Press 
INTERCOM and dial *3.
• Press your Call Forwarding Feature Key.
2.Select or cancel a Call Forwarding Off Premises.
[Off-Premise]
[MORE + OFFP]Select Call Forwarding Off Premises, then proceed to step 3 below. • Alternately dial 
3.
[None]
[MORE + MORE + None]Select to cancel Call Forwarding.• Alternately dial 
0 or press CLEAR.
3.Do one of the following.
a.To  select a Personal Speed Dial bin as your Off Premises Call Forwarding number:
[SPEED DIAL BIN]
[Bin]Select the bin option.
When you see 
BIN#:
• Enter the Personal Speed Dial bin you want to use (701-720) + 
HOLD.
b.To   store a new Off Premises Call Forwarding number:
• The system automatically stores this number in bin 720.
[NUMBER]
[Num]Select the number option.
When you see 
LINE/GRP/ICM:
• Enter the line number (e.g., 1 for line 1) or Line Group number (e.g.\
,  90 for group 0) + 
HOLD.
• Following Speed Dial programming methods, enter the number you  want to store (up to 16 digits long) + 
HOLD.
- Press 
MUTE to store a Pause.
- Press 
FLASH to store a Flash.
- You cannot enter a name using this option.
If you see 
720: IN USE OVERRIDE?
[YES]
[YES]Select to override the existing entry and enter a 
new number.
[NO]
[NO]Select to cancel and back up to step 3. 
						

							
Call Forwarding Off Premises
54◆Features DSX Software Manual
c.To  view the currently enabled Off Premises Call Forwarding number (if any):
[VIEW]
[View]Select to view the currently stored number.
• Press 
SPEAKER to exit the view mode.
4.Select the Call Forwarding mode.
[All]
[All]Select forwarding all calls.• Alternately dial 
2.
[Line Only]
[Line]Select forwarding outside calls only.• Alternately dial 
8.
Activating or Canceling Call Forwarding Off PremisesIn these instructions:[Super Display Soft Key]
[Keyset Soft Key] 
						

							
Call Timer
DSX Software ManualFeatures◆55
Features
Call Timer
Description
Call Timer lets a keyset user with a Call Timer key time their outside calls on the telephone display. There 
are two types of Call Timer keys:
❥Manual Call Timer
Any time while placing a call or while on a call, a display keyset user can press their Manual Call Timer 
key to start the Call Timer. The Call Timer will continue until the user hangs up or presses their Manual 
Call Timer key again.
❥Automatic Call Timer In addition to the features of the Manual Call Timer key, the Automatic Call Timer key provides automatic 
timing for outside calls. When a display keyset with an Automatic Call Timer key places or answers an out-
side call, the Call Timer automatically starts when that outside call connects. The Automatic Call Timer 
does not automatically start for Intercom calls. The Automatic Call Timer can also work like a Manual Call 
Timer key. There is no need to have a Manual and Automatic Call Timer key on the same phone.
The Call Timer feature also provides:
❥Review of Previously Timed CallAny time after hanging up from a timed call, a display keyset user can press their Manual or Automatic 
Call Timer key to review the duration of that call.
❥Timer Reset for Current CallWhile the display keyset user is timing their call, they can press CLEAR at any time to reset the Call 
Timer to 00:00:00.
❥Automatic Timer StopThe system assigns the Call Timer to the active call. When the user terminates the active call, the Call 
Timer automatically shuts down.
❥Wrap-up Timer Display After hanging up a timed call, a display keyset will show the Call Timer data for 6 seconds before returning 
the display to idle. This gives the extension user adequate time to make a record of the timed call, if desir\
ed.
Conditions
• None
Default Setting
• No Call Timer keys assigned.
Programming
1.In  2121-[01 to 24]: Feature Key Codes  (page 758), assign key code 16 to an available Feature Key.
2.In 2121-[01 to 24]: Feature Key Data  (page 758), enter 1.
1.In 2121-[01 to 24]: Feature Key Codes  (page 758), assign key code 16 to an available Feature Key.
2.In 2121-[01 to 24]: Feature Key Data  (page 758), enter 2.
Call Timer helps users that must keep track of their time on the phone.
1.Assign a Manual Call Timer Feature Key to a keyset?
1.Assign an Automatic Call Timer Feature Key to a keyset? 
						

							
Call Timer
56◆Features DSX Software Manual
Other Related Features
Features
Caller ID  (page 63)
The Auto Timer feature interacts with Caller ID on the  first line of the telephone display.
Central Of fice Calls, Placing  (page 78)
Call Timer shows the time a user has been on an outside call.
Flash  (page 177)
Flash restarts the Call Timer.
Hold  (page 202)
A user’s Call Timer starts when they pick up a call from Hold. If they place the call on Hold and 
another user picks it up, the timer restarts for the new user.
Station Message Detail Recording  (page 328)
The SMDR report also keeps track of the time on a call.
IntraMail Features None
Operation
Automatically Timing Your Outside CallIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To time your outside call if you have an Automatic Call Timer key:
1.
Place or answer outside call. • The Call Timer starts automatically. The Automatic Call Timer key lights red while the system times the call.
Manually Timing Your Outside CallIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To manually time your Intercom or outside call:
1.
While placing or while on the call, do one of the following.
a.[Timer]
[Time]Press the Call Timer soft key.
b.Press the Manual or Automatic Call Timer key. • The Automatic Call Timer key lights red while the system times the call. 
						

							
Call Timer
DSX Software ManualFeatures◆57
Features
Stopping and Restarting the Call Timer for Your CallIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To stop the Call Timer:
1.
Do one of the following.
a.[Timer]
[Time]Press the Call Timer soft key.
b.Press the Manual or Automatic Call Timer key.
2.The Call Timer disappears from the display.
To restart the Call Timer:• The timer will restart from 00:00.
1.Do one of the following.
a.[Timer]
[Time]Press the Call Timer soft key.
b.Press the Manual or Automatic Call Timer key.
Resetting the Call TimerIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To reset the Call Timer while it is running (i.e., timing your call):
1.
Press CLEAR.
• The Call Timer restarts from 00:00. It does not disappear from the display.
Reviewing a Call’s DurationIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To review the duration of your last timed call:
1.
Wait for the Manual or Automatic Call Timer key to go out.
2.Press the Manual or Automatic Call Timer key. 
						

							
Call Waiting / Camp-On
58◆Features DSX Software Manual
Call Waiting / Camp-On
Description
With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging 
up. When the user Camps-On (by dialing 2), the system signals the busy extension with two beeps indicating 
the first waiting call. (The busy extension can be on a handset or Handsfree call.) The call goes through when 
the extension becomes free.
If an extension has more than one caller waiting, they queue on a  first-in/ first-out basis (FIFO). The exten-
sion will not hear Camp-On beeps for additional waiting calls.
Off-Hook Signaling also alerts the user when unanswered calls are waiting to get through. Turn to  Off-Hook 
Signaling  (page 255) for more.
The following chart shows when the two types of Off-Hook Signaling occur. Note that Camp-On tones occur 
for an extension when they are the exclusive recipient of the call (such as a DIL).
Conditions
• A system reset or power failure cancels all Camp-Ons system wide.
• While busy on a call, Camp-On tones occur only for the  first incoming call and do not repeat.
Default Setting
• Call Waiting tones enabled.
Call Waiting helps busy extension users know when they have additional waiting calls. It also 
lets callers wait in line for a busy extension without being forgotten.
Off-Hook Ringing
1Camp-On Tones2
Key Ring Yes No
Transferred Outside Call Yes Yes
Direct Inward Line Yes Yes
Transfer from voice mail (UTRF) Yes Yes
Call Coverage Key Yes No
Group Call Pickup Key Yes No
1 For Off-Hook ringing, 2116-03: Off Hook Signaling for Incoming Outside Calls  (page 750) = 2.2 For Camp-On tones, 2116-03: Off Hook Signaling for Incoming Outside Calls  (page 750) = 1. 
						

							
Call Waiting / Camp-On
DSX Software ManualFeatures◆59
Features
Programming
1.In 2102-01: Class of Service  (page 724), check the sending extension’s Class of Service level.
2.If yes, in 1402-03: Camp-On to Busy Extension  (page 633), enter Ye s for the initiating extension.
- Check step 2 below to be sure Camp-On is not blocked by the receiving extension.
- This option does not restrict Callback.
3.If no, in  1402-03: Camp-On to Busy Extension  (page 633) enter No.
1.In 2102-01: Class of Service  (page 724), check the receiving extension’s Class of Service level.
2.If yes:
- In  1512-02: Call Waiting Tones  (page 657), be sure Camp-On is enabled system-wide (
Ye s).
- In  2116-01: Off Hook Signaling for Incoming Intercom Calls  (page 749), enter 
1 to enable receiv-
ing Camp-On tones at an extension.
- In  1401-03: Privacy  (page 628), enter 
No to be sure that Privacy does not block incoming 
Camp-On signals.
3.If no, do one of the following:
- To disable Camp-On system-wide, in  1512-02: Call Waiting Tones (page 657) enter 
No.
- To disable Camp-On for a speci fic extension, in  2116-01: Off Hook Signaling for Incoming Inter-
com Calls  (page 749) enter 
0.
- To have Privacy block incoming Camp-On tones, in  1401-03: Privacy (page 628) enter 
No.
1.Should an extension be able to send Camp-On tones to a busy co-worker?
2.Should an extension be able to receive Camp-On tones when a co-worker camps-on? 
						

							
Call Waiting / Camp-On
60◆Features DSX Software Manual
Other Related Features
Features
Attendant Position  (page 24)
An extension user cannot Camp-On to the attendant because the attendant’s extension is never busy.
Callback  (page 61)
If an extension user Camps-On and then hangs up, the system converts the Camp-On to a Callback.
Caller ID  (page 63)
An extension programmed to receive Camp-On tones or Off-Hook Ringing from a waiting call will 
also receive Second Call Caller ID.
Direct Inward Line  (page 109)
DILs to a busy extension automatically send Camp-On tones.
Do Not Disturb  (page 143)
An extension cannot Camp-On to a busy co-worker that is also in Do Not Disturb.
Intercom  (page 211)
A user can Camp-On after placing an Intercom call to a busy co-worker.
Key Ring  (page 214)
A Key Ring call will not send Camp-On beeps to a busy extension that normally rings for that call.
Line Queuing / Line Callback  (page 230)
Line Queuing lets an extension user Camp-On to a busy line.
Privacy  (page 277)
Privacy blocks Camp-On / Call Waiting.
Split (Alternate)  (page 323)
Camp-On lets an extension user know that a call is waiting to be answered. The user can Split between 
the waiting call and their current call.
Transfer  (page 358)
An extension user can Transfer a call to a busy extension. The call will automatically 
Camp-On to the busy extension.
Volume, Brightness, and Contrast Controls  (page 388)
The extension user cannot adjust the volume of incoming Camp-On tone.
IntraMail Features None
Operation
Camp-On to a Busy ExtensionIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To Camp-On to a busy extension:
1.
Call the busy extension. • Listen for busy or busy/ring tone.
• With IntraMail installed, you will hear a voice prompt  first.
2.Dial 2 but do not hang up.
• If you hang up, the system converts your Camp-On to a Callback.
3.When your co-worker hangs up their initial call, you hear: • Ringback as their telephone rings.
• Your co-worker’s voice when they answer.