NEC Dsx 34b Manual

							
Call Coverage Keys
DSX Software ManualFeatures◆41
Features
Programming
1.In 2121-[01 to 24]: Feature Key Codes  (page 758):
- For an Immediate Ring Call Coverage key, assign key code 06.
- For a No Ring (Lamp Only) Call Coverage key, assign key code 07.
- For a Delay Ring Call Coverage key, assign key code 08.
2.In  2121-[01 to 24]: Feature Key Data  (page 758), enter the destination the key will cover:
- Extension number
- Ring Group master number
- UCD Group master number
1.In  2402-[01-60]: DSS Console Key Codes  (page 801):
- For an Immediate Ring Call Coverage key, assign key code 06.
- For a No Ring (Lamp Only) Call Coverage key, assign key code 07.
- For a Delay Ring Call Coverage key, assign key code 08.
2.In  2402-[01-60]: DSS Console Key Data  (page 801), enter the destination the key will cover:
- Extension number
- Ring Group master number
- UCD Group master number
1.In  1604-02: Call Coverage Delay Ring Timer  (page 678), set the timer to meet the site requirements.
1.Setting up Call Coverage keys on a keyset.
2.Setting up Call Coverage keys on a DSS Console.
3.For Delay Ring Call Coverage keys (if any), set the delay ring interval. 
						

							
Call Coverage Keys
42◆Features DSX Software Manual
Other Related Features
Features
Direct Station Selection (DSS) Console  (page 120)
DSS Consoles can have Call Coverage keys.
Distinctive Ringing  (page 135)
By using Key Ring Override, Distinctive Ringing allows an extension user to set up unique ringing for 
their Call Coverage keys.
Door Box  (page 147)
If you enter Door Chime type 0 (normal ring) above, you can set up Call Coverage keys for the Door 
Box Ring Group. This allows extensions that are not members of the Ring Group to answer Door Box 
calls. Extensions with Call Coverage keys to the Door Box Ring Group can also activate the relay.
Extension Hunting  (page 154)
A keyset can have Call Coverage keys for UCD Group master numbers. The group can be a normal 
UCD Group or a “dummy” group with no members.
Group Ring  (page 189)
A keyset can have Call Coverage keys for Ring Group master numbers.
Hotline  (page 207)
Hotline keys provide many of the features available with Call Coverage keys.
Intercom  (page 211)
A user can press a Call Coverage Key as an alternative to dialing Intercom numbers.
Key Ring  (page 214)
Call Coverage will pick up Key Ring calls.
Transfer  (page 358)
An extension user can use a Call Coverage key to Transfer a call to the covered extension.
User Programmable Features  (page 368)
An extension user can use the User Programmable Features to set up their own Call Coverage keys.
Voice Mail  (page 372)
Pressing 
TRANSFER + Call Coverage key can Transfer a call to an uninstalled extension’s mailbox 
(if the mailbox is enabled).
Voice Over  (page 385)
After calling a co-worker by pressing their Call Coverage key, and extension user can dial 9 to leave a 
Voice Over (if enabled in programming).
IntraMail Features None 
						

							
Call Coverage Keys
DSX Software ManualFeatures◆43
Features
Operation
User Programmable Feature
Answering Call Coverage Keys[Super Display Soft Key] - [Keyset Soft Key]
In these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To answer a call ringing or  flashing a Call Coverage key:
1.
Press the  flashing Call Coverage key.
Using Call Coverage Keys to Place Calls[Super Display Soft Key] - [Keyset Soft Key]
In these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To place a call from an idle Call Coverage key to the covered extension:
1.
Press the Call Coverage key. • You hear two beeps or Intercom ringing.
2.Speak with the co-worker at the covered extension.• The Call Coverage key lights green while you are connected.
Using Call Coverage Keys to Transfer Calls[Super Display Soft Key] - [Keyset Soft Key]
In these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To Transfer your call using a Call Coverage key:
1.
Do not hang up.
2.Press TRANSFER.
3.Press your Call Coverage key.
4.Do one of the following.
a.Announce the call to make a Screened Transfer.
• Hang up if your co-worker accepts the call.
b.Hang up to send the call through as an Unscreened Transfer.
c.Press the  flashing line key to return to the call if your co-worker doesn’t want it.
5.When you Transfer a call, it will recall to you if it is unanswered at the destina\
tion. If you don’t answer the recall, it 
diverts to Key Ring.
Setting Call Coverage Key Ringing
Feature Mnemonic Operation Access Level
Feature Key Ringing#RA (#72) #RAC + Call Coverage key repeatedly to select ringing 
mode + 
SPEAKER to exit.
• Call Coverage keys  flash as follows:
- Lamp only = On red
- Immediate ring = On green
- Delay ring = Fast  flash green. 2-5 
						

							
Call Forwarding
44◆Features DSX Software Manual
Call Forwarding
Description
Call Forwarding permits an extension user to redirect their call to another extension. The types of Call For-
warding are:
❥Call Forwarding when Not Answered
Calls ringing the extension forward when not answered.
❥Call Forwarding when Busy or Not AnsweredCalls ringing the extension forward when not answered, and all calls forward while the extension is busy.
❥Call Forwarding ImmediateAll calls to the extension forward immediately.
You can set up Call Forwarding to reroute all calls or just outside calls. If an extension with forwarding set 
for outside calls only receives a screened Transfer, the initial voice-announcement broadcasts at the exten-
sion. When the caller hangs up to complete the transfer, the outside call forwards as programmed.
Call Forwarding Chaining
Extension user’s can chain Call Forwards. For example, extension 301 can forward all calls immediately to 
304, which in turn can forward all calls immediately to extension 302. Any co-worker calling 301 or 304 
goes to 302 instead. If extension 302 is Call Forwarded to voice mail, callers to 301 or 304 go directly to 
302’s mailbox.
Call Forwarding Cancel
Call Forwarding cancel allows a keyset user to dial a code to simultaneously cancel all Call Forwarding sys-
tem-wide. The extension must have access level 4 or 5 set up in  2102-04: User Programming Access Level 
(page 725). 
Call Forwarding Key
A keyset user can have a key on their telephone or DSS Console assigned as a Call Forwarding key.
❥While the extension is idle, pressing the key puts the extension in the Call Forwarding programming 
mode - the same as pressing 
INTERCOM and dialing *3.
- If the extension has Call Forwarding enabled, and the user presses the key and waits (for at least 6  seconds), Call Forwarding is automatically cancelled.
- If the extension has Call Forwarding disabled, and the user presses the key and waits (for at least 6  seconds), the prior Call Forwarding mode is automatically enabled (if any).
❥While the extension is busy, pressing the key switches Call Forwarding on and off.
Call Forwarding ensures that the user’s calls are covered when they are away from their work area.
Call Forwarding Key BLF
This  flash rate: Means:
Off Call Forwarding is disabled.
Fast  flash The extension is in the Call For-
warding programming mode.
Slow  flash Call Forwarding is enabled at the 
extension. 
						

							
Call Forwarding
DSX Software ManualFeatures◆45
Features
Call Forwarding Toggle in a Personal Speed Dial Bin
If an extension doesn’t have an available Feature Key for a Call Forwarding key, the user can program a Per-
sonal Speed Dial bin for similar operation (without the BLF). To do this:
❥While on hook, dial #77.
❥Press the key for the Personal Speed Dial bin you want to program + HOLD.
❥For LINE/GRP/ICM, press INTERCOM + HOLD.
❥For NUM, dial *3 + HOLD.
❥For NA, enter a name of your choosing + HOLD.
❥Press SPEAKER to exit.
While the e
xtension is idle, pressing the bin key puts the extension in the Call Forwarding programming 
mode - the same as pressing 
INTERCOM and dialing *3.
❥If the extension has Call Forwarding enabled, and the user presses the bin key and waits (for at least 6  seconds), Call Forwarding is automatically cancelled.
❥If the extension has Call Forwarding disabled, and the user presses the bin key and waits (for at least 6 seconds), the prior Call Forwarding mode is automatically enabled (if any).
Call Forwarding Con firmation Tone
Keyset users will hear a single con firmation beep after enabling or cancelling Call Forwarding. Single line 
telephone users will hear Intercom dial tone after enabling or cancellin\
g Call Forwarding. 
						

							
Call Forwarding
46◆Features DSX Software Manual
Call Forwarding Timers
The following diagrams show how the system implements various timers when handling forwarded calls. 
Refer to the programming for each individual timer for more information.
Transferred Outside Call to Forwarded Extension
DIL (no overflow) to Forwarded Extension
1603-01: Transfer Recall Timer  
(page 675)
1601-03: Call Forward No Answer  Timer (page 670) The line rings extension B for the Transfer Recall 
time. See 
Transfer (page 358) for more.
Extension A transfers line to extension B, which 
is forwarded Busy/No Answer (type 2) to exten-
sion C.
If unanswered, the call then rings extension C 
(the forward destination) for the Call Forward 
Ring No Answer time.
If still unanswered, call diverts to Key Ring.
1601-03: Call Forward No Answer 
Timer (page 670) If still unanswered, the call rings the extension 
that initially transferred the call (A) for the Call 
Forward Ring No Answer time.
1601-02: DIL No Answer Timer
 
(page 669)
1601-02: DIL No Answer Timer  
(page 669) DIL rings programmed DIL destination for the 
DIL No Answer time.
DIL (with no over
flow) rings programmed desti-
nation, which is forwarded Busy/No Answer 
(type 2) to a co-worker.
If unanswered, the call rings the extension to which 
it is call forwarded for the DIL No Answer time.
If still unanswered, call diverts to Key Ring. 
						

							
Call Forwarding
DSX Software ManualFeatures◆47
Features
DIL (with overflow) to Forwarded Extension
Outside Call on Hold at Forwarded Extension
Conditions
• An extension’s Call Forwarding is reinstated after a power down or system reset. For example, an 
extension with calls forwarded immediately to voice mail will still be forwarded to voice mail after the 
system resets or is powered down and then powered back up.
• The display 
CFWD Not Allowed indicates that an Call Forwarding is denied because it would set up 
an illegal Call Forwarding loop. For example, if extension 305 if forwarded to 301, and 301 attempts 
to forward to 305, the user at 305 would see the display 
CFWD Not Allowed.
Default Setting
• Enabled
1601-02: DIL No Answer Timer
 
(page 669)
1601-02: DIL No Answer Timer  
(page 669) DIL rings programmed DIL destination for the 
DIL No Answer time.
DIL (with over
flow) rings programmed destina-
tion, which is forwarded Busy/No Answer (type 
2) to a co-worker.
If unanswered, the call rings the extension to which 
it is forwarded for the DIL No Answer time.
If still unanswered, call diverts to Key Ring.
1601-02: DIL No Answer Timer  
(page 669)If unanswered, the DIL rings the programmed 
over flow destination for the DIL No Answer time.
1603-02: Hold Recall Timer  
(page 675)
1601-01: Line No Answer Timer  
(page 669) If not picked up, outside call recalls the extension 
that put it on Hold after the Hold Recall time.
Extension forwarded to co-worker using Busy/
No Answer (type 2) to a co-worker puts outside 
call on Hold.
The call then rings the extension that put it on 
Hold for the Line Revert time.
If still unanswered, call diverts to Key Ring. 
						

							
Call Forwarding
48◆Features DSX Software Manual
Programming
1.In 2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes, in 1406-02: Internal Call Forwarding  (page 643) enter Ye s.
3.If no, in 1406-02: Internal Call Forwarding  (page 643) enter No.
1.In yes, leave 1601-03: Call Forward No Answer Timer  (page 670) at its current setting.
2.If no, change 1601-03: Call Forward No Answer Timer  (page 670) to meet the site requirements.
1.If yes, in 2102-04: User Programming Access Level  (page 725), assign access level 4 or 5.
2.If no, in 2102-04: User Programming Access Level  (page 725), assign access level 0-3.
1.In 2121-[01 to 24]: Feature Key Codes  (page 758), assign key code 27 to an available Feature Key.
1.In 2402-[01-60]: DSS Console Key Codes  (page 801), assign key code 27 to an available Feature Key on 
the DSS Console.
Other Related Features
Features Call Coverage Keys  (page 40)
Call Forwarding will not reroute a call ringing a Call Coverage Key.
Call Forwarding Off Premises  (page 51)
Off Premises Call Forwarding allows a keyset user to forward their calls to an off-site location (such 
as a cell phone or remote of fice).
Direct Inward Line  (page 109)
Call Forwarding will reroute Direct Inward Lines.
Do Not Disturb  (page 143)
• Call Forwarding considers an extension in DND as busy. In addition, an extension can have both DND  and Call Forwarding enabled at the same time.
• Note that Call Forwarding has priority over Do Not Disturb. If both are enabled simultaneously at an  extension, Call Forwarding is in force.
Door Box  (page 147)
An extension user cannot forward a call to a Door Box.
Extension Hunting  (page 154)
• If a member of a Circular or Terminal Hunting group forwards their calls, hunting will follow Call  Forwarding.
• Calls to a UCD Group  will not follow Call Forwarding at a group member’s extension. However, calls 
directed to the group member’s extension (such as DILs and transferred calls)  will follow the Call For-
warding set up at the extension.
1.Should an extension be able to use Call Forwarding?
2.If an extension has Ring No Answer forwarding enabled, do calls route to the forwarding 
destination after the correct interval?
3.Should extension be allowed to use Call Forwarding Cancel?
4.Should extension have a Call Forwarding key?
5.Should extension’s DSS Console have a Call Forwarding key? 
						

							
Call Forwarding
DSX Software ManualFeatures◆49
Features
Group Ring  (page 189)
Call Forwarding will not reroute Group Ring calls.
Intercom  (page 211)
Call Forwarding when Busy and Call Forwarding when Busy/Not Answered will not reroute voice-
announced Intercom calls. It will reroute only ringing Intercom calls.
Key Ring  (page 214)
Call Forwarding will not reroute Key Ring calls.
Line Keys  (page 227)
Call Forwarding will not reroute calls ringing line keys.
Loop Keys  (page 233)
Call Forwarding will not reroute a call ringing a loop key (unless the call is a DIL).
Message Waiting  (page 238)
• An extension user cannot leave a Message Waiting at a co-worker that has Call Forwarding Immediate 
(*34) enabled. Pressing 
V-MAIL automatically leaves a message at the forwarding destination instead.
• An extension user cannot leave a Message Waiting at a busy co-worker that has Call Forwarding Busy/No Answer (*32) enabled. Pressing 
V-MAIL will automatically leave a message at the forward-
ing destination instead.
Selectable Display Messaging  (page 300)
Enabling or canceling Call Forwarding cancels an extension’s Selectable Display Messaging.
Transfer  (page 358)
• Call Forwarding will reroute transferred calls.
• When handling Transfer recalls, Call Forwarding has priority over Extension Hunting. See  Interaction 
Between Call Forwarding, Extension Hunting, and Transfer Recall  (page 359) for more.
IntraMail Features None 
						

							
Call Forwarding
50◆Features DSX Software Manual
Operation
User Programmable Feature
Activating or Canceling Call ForwardingIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To activate Call Forwarding:
1.
Select the Call Forwarding options.
[Menu + Call Forward]
[Menu + Cfwd]Alternately do one of the following: • Press 
INTERCOM and dial *3.
• Press your Call Forwarding Feature Key.
2.Select or cancel a Call Forwarding type.
[Immediate]
[Immed]Select Call Forwarding Immediate. • Alternately dial 
4.
[Ring/No Ans]
[RNA]Select Call Forwarding when Not Answered.1
• Alternately dial 6.
[Busy/No Ans]
[BNA]Select Call Forwarding when Busy or Not Answered.1
• Alternately dial 2.
[Off-Premise]
[MORE + OFFP]Select Call Forwarding Off Premises.• Alternately dial 
3.
• Turn to  Call Forwarding Off Premises  (page 51) for more.
[Ans Machine]
[MORE + AME]Select Personal Answering Machine Emulation.
• Alternately dial 
7.
• Skip to  Personal Answering Machine Emulation  (page 373) for more.
[Message]
[MORE + MSG]Select Selectable Display Messaging.
• Alternately dial 
8.
• Skip to  Selectable Display Messaging  (page 300) for more.
[None]
[MORE + MORE + NONE]Select to cancel Call Forwarding.
• Alternately dial 
0.
3.Select the Call Forwarding destination:• An extension number or UCD Group master number.
•
0 for the operator.
•
V-MAIL for voice mail.
4.Select the Call Forwarding mode.
[All]
[All]Select forwarding all calls. • Alternately dial 
2.
[Line Only]
[Line]Select forwarding outside calls only.• Alternately dial 
8.
1 Option will not forward voice-announced Intercom calls.
Canceling All Call Forwards System-Wide
Feature Mnemonic Operation Access Level
Call Forwarding Clear All#CC (#22) #CC + Y to clear (cancel) forwarding or N to exit without 
clearing + 
SPEAKER to hang up. 4 and 5