NEC Dsx 34b Manual

							
Application Examples
DSX Software ManualIntraMail Features◆401
IntraMail 
Features
Example 3: Overflow to IntraMail in the Day, Answer in Night Mode
1.In  3112-01: Direct Termination in the Day  (page 819), make sure lines are set to Key Ring (be pressing 
CLEAR).
2.In 3112-02: Enable Day Over flow  (page 819), enter Ye s.
3.In 3112-03: Day Over flow Destination  (page 820), enter 700 (the voice mail master number).
1.In 3112-04: Direct Termination at Night  (page 820), enter 700.
1.In 2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.In 1402-05: Activate Night Mode  (page 634) enter Ye s.
- This capability is normally reserved only for attendants.
1.To set up a  System night key on an extension:
- In  2121-[01 to 24]: Feature Key Codes  (page 758), enter 
18.
- In  2121-[01 to 24]: Feature Key Data  (page 758), press 
CLEAR.
2.To set up a System night key on a DSS Console:
- In  2402-[01-60]: DSS Console Key Codes  (page 801), enter 
18.
- In  2402-[01-60]: DSS Console Key Data  (page 801), press 
CLEAR.
1.At an extension programmed in steps 3 and 4 above, press the  System night key.
Default Ringing and Over flow Setup
• Lines 1-12 ring on line keys 1-12 for extensions 300-315.
• All other extensions are lamp only for lines 1-12.
• Lines 13-64 do not appear on line keys.
•Over flow is disabled for all lines.
• No lines are terminated to voice mail (i.e., voice does not answer any outside lines).
• There are no  System night keys programmed.
Application Summary
• In the day, unanswered Key Ring calls over flow  to Automated Attendant.
• At night, all incoming calls are immediately Answered by the Automated Attendant.
1.Set up unanswered Key Ring lines to over flow to the voice mail Automated Attendant in the day.
2.Set up the voice mail Automated Attendant to answer calls in the night mode.
3.Enable at least one extension to put the system in the night mode.
4.Put a  System  night key on the extensions that can put the system in the night mode.
5.To put the system in the night mode: 
						

							
IntraMail Feature Glossary
402◆IntraMail Features DSX Software Manual
IntraMail Feature Glossary
NameDescriptionUsage
Administrator Security Code
Control• See Security Code in this glossary.Voice Mail
Alternate Next Call Routing
Mailbox• See Next Call Routing Mailbox  in this Glossary. Voice Mail
Announcement MailboxMailbox that allows a prerecorded greeting to play to callers. 
• See Announcement Mailbox  (page 412) for more.
Automated Attendant
Announcement MessageThe message that the System Administrator records for a 
specific Announcement  Mailbox. 
• See  Announcement Message  (page 417) for more. Automated Attendant
Answer Schedule OverrideEnables an alternate greeting and alternate dialing options 
for callers. 
• See 
Answer Schedule Override  (page 418) for more.Automated Attendant
Answer TableDetermines how the Automated Attendant answers outside 
calls on each line, according to the time of the day and day 
of the week that the call is ringing. 
• See Answer Tables  (page 420) for more. Automated Attendant
Answering Machine EmulationA keyset on the connected telephone system can work like 
a home answering machine. 
• See 
Answering Machine Emulation  (page 425) for 
more.Voice Mail
Auto Attendant Do Not DisturbAuto Attendant Do Not Disturb sends Automated Attendant 
calls directly to an extension user’s mailbox. Their phone 
will not ring for calls from the Automated Attendant. 
• See  Auto Attendant Do Not Disturb  (page 427) for 
more. Also  see  Greeting
 in this glossary. Automated Attendant
Auto Erase or SaveWhen a mailbox user completely listens to a new message 
and then exits their mailbox, IntraMail will either automat-
ically save or erase the message.
• See  Auto Erase or Save  (page 429) for more.
Voice Mail
Auto Time  StampAfter a user listens to a message, IntraMail can optionally 
announce the time and date the message was left. 
• See Auto Time Stamp  (page 431) for more. Voice Mail
Automated AttendantThe Automated Attendant can automatically answer the 
telephone system’s incoming calls, play an Instruction 
Menu message, and provide dialing options to callers. 
• See 
Automated Attendant  (page 433) for more.Automated Attendant
Automated Attendant, BasicProvides built-in call answering capability when IntraMail 
is not installed. 
• See Automated Attendant, Built-In  (page 436) for 
more. Automated Attendant 
						

							
IntraMail Feature Glossary
DSX Software ManualIntraMail Features◆403
IntraMail 
Features
Automated Attendant TransferWhile on an outside call, an extension user can transfer 
their call to the Automated Attendant so the caller can use 
the Automated Attendant  dialing  options. 
• See  Automated Attendant Transfer  (page 441) for 
more.Voice Mail
Automatic Call Routing to a Mailbox• See Go to a Mailbox  in this glossary. Automated Attendant
Automatic Message Erase/Save• See Auto Erase or Save  in this glossary.Voice Mail
Automatic Routing for Rotary
Dial CallersIf an Automated Attendant caller doesn’t dial any digits, 
IntraMail will automatically route them to a speci fied 
option (such as the operator or a mailbox).
• See  Automatic Routing for Rotary Dial Callers  
(page 442) for more.  Automated Attendant
Bilingual Voice  PromptsProvides IntraMail voice prompts in one of two active lan-
guages (primary and secondary)
• See 
Bilingual Voice Prompts  (page 443) for more.Voice Mail
Call Forward to a MailboxAn extension user can forward their calls to their mailbox. 
• See Call Forward to a Mailbox  (page 447) for more. Voice Mail
Call Routing MailboxThe mailbox associated with an Answer Table that speci
fies 
which dialing options (Dial Action Table) and announce-
ments are available to Automated Attendant callers.
• See  Call Routing Mailbox  (page 450) for more.
Automated Attendant
Call ScreeningCall Screening allows a display keyset extension user to 
listen to (screen) a voice mail message as it is being left in 
their mailbox. Unlike Personal Answering Machine emu-
lation, Call Screening does not require the extension user 
to forward their calls immediately to voice mail. 
• See Call Screening  (page 453) for more. Voice Mail
Caller ID and Voice MailA telephone company service that provides a caller’s number 
and optional name. The telephone system can pass this infor-
mation to IntraMail to enable 
Caller ID with Return Call. 
• See 
Caller ID and Voice Mail  (page 456) for more.
System
Caller ID with Return Call• See Make Call  and Time and Date Stamp  in this 
glossary. Voice Mail
Calling (Logging Onto) a Mailbox• See 
Log Onto Voice Mail  in this glossary.Voice Mail
Calling the Automated AttendantAutomated Attendant callers can use various IntraMail 
features and then return to the Automated Attendant for 
additional dialing options.
• See Calling the Automated Attendant  (page 459) for 
more. Automated Attendant
Centrex TransferThe Automated Attendant to transfer a caller from a Cen-
trex line to an outside number using the features of that 
Centrex line.
• See 
Centrex Transfer  (page 460) for more.Automated Attendant
NameDescriptionUsage 
						

							
IntraMail Feature Glossary
404◆IntraMail Features DSX Software Manual
Conversation RecordAllows an extension user to record their active call as a mes-
sage in their mailbox. IntraMail will broadcast a beep and a 
voice prompt to the callers as Conversation Record begins.
• See Conversation Record  (page 462) for more. Voice Mail
Day, Night, and Holiday
Greetings• See Flexible Answering Schedules  in this glossary.Automated Attendant
Deleting a Message• See Message Delete in this glossary. Voice Mail
Deleting Mailbox Security Code• See Mailbox Security Code Delete in this glossary.Maintenance
Dial Action TableDefines the dialing options for a Call Routing Mailbox 
chosen by the active Answer Table, which in turn provides 
those dialing options to Automated Attendant callers. 
• See  Dial Action Table  (page 465) for more. Automated Attendant
Directory DialingDirectory Dialing allows an Automated Attendant caller to 
reach an extension by dialing the 
first few letters in the 
extension user’s name. 
• See  Directory Dialing  (page 469) for more.Automated Attendant
Erasing All MessagesLets the System Administrator delete mailbox messages 
system-wide.
• See Erasing All Messages  (page 476) for more. Maintenance
Exiting a MailboxAn extension user can exit their mailbox by dialing a code 
or by hanging up.
• See 
Exiting a Mailbox  (page 477) for more.Voice Mail
Extension Hunting to Voice MailAutomatically sends calls to an extension’s mailbox with-
out the user having to set up Call Forwarding.
• See Extension Hunting to Voice Mail  (page 478) for 
more. Voice Mail
External TransferAn Automated Attendant caller can automatically route to 
an outside telephone number. 
• See 
External Transfer  (page 483) for more.Automated Attendant
Fax DetectionThe Automated Attendant can detect incoming fax calls 
and transfer them to a fax machine. 
• See Fax Detection  (page 485) for more. System
Flexible Answering SchedulesThe Automated Attendant can answer outside calls with 
different announcements and dialing options, depending 
on the time of day and day of week. 
• See 
Flexible Answering Schedules  (page 486) for 
more.Automated Attendant
NameDescriptionUsage 
						

							
IntraMail Feature Glossary
DSX Software ManualIntraMail Features◆405
IntraMail 
Features
Flexible Call RoutingThe Automated Attendant can provide outside callers with 
a wide variety of dialing (routing) options. There are 3 
components to Flexible Call Routing.
•Answer Table
Determines how the Automated Attendant answers out-
side calls on each Voice Mail port, according to the time 
of the day and day of the week that the call is ringing.
•Call Routing Mailbox
The mailbox associated with an  Answer Table that 
speci fies which dialing options ( Dial Action Table) 
and announcements are available to Automated 
Attendant callers.
•
Dial Action Table
De fines the dialing options for the  Call Routing Mail-
box  chosen by the active  Answer Table, which in turn 
provides those dialing options to Automated Atten-
dant callers.
• See  Flexible Call Routing  (page 487) for more. Automated Attendant
Flexible Mailbox Numbering PlanIf the telephone system extension numbers are customized, 
the IntraMail mailbox numbers can be customized to match. 
• See 
Flexible Mailbox Numbering Plan  (page 488) for 
more.
System
Forced Unscreened TransferA Subscriber Mailbox can optionally convert Automated 
Attendant Screened Transfers to Unscreened Transfers.
• See  Forced Unscreened Transfer  (page 489) for more.Automated Attendant
Forwarding Calls to a Mailbox• See 
Call Forward to a Mailbox  in this glossary.Voice Mail
Getting Recorded HelpIf an extension user dials an incorrect code or forgets what 
to dial while in their mailbox, they can request help from 
the IntraMail voice prompts. 
• See Getting Recorded Help  (page 490) for more. Voice Mail
Go to a MailboxAn Automated Attendant caller can dial a digit and route 
directly into a mailbox. 
• See 
Go to a Mailbox  (page 491) for more.Automated Attendant
GreetingA Subscriber Mailbox user can record up to three separate 
greetings and make any one of the three active. Caller’s to 
the user’s mailbox hear the active greeting.
With Remote Greeting, an extension user can call into the 
Automated Attendant, access their mailbox, and remotely 
record their mailbox greeting.
• See Greeting  (page 493) for more. 
• Also see  Auto Attendant Do Not Disturb  in this glos-
sary. Voice Mail
Group MailboxA Group Mailbox is a Subscriber Mailbox shared by a 
group of co-workers.
• See 
Group Mailbox  (page 497) for more. Voice Mail
Guest MailboxAn outside party can have their own mailbox for receiving 
and sending messages.
• See Guest Mailbox  (page 503) for more. Voice Mail
NameDescriptionUsage 
						

							
IntraMail Feature Glossary
406◆IntraMail Features DSX Software Manual
Hang UpAn Automated Attendant option that immediately hangs 
up the outside call. 
• See Hang Up  (page 506) for more.Automated Attendant
Help• See Getting Recorded Help in this glossary. Voice Mail
Individual Line Greetings• See Multiple Company Greetings  in this glossary.Automated Attendant
Instruction MenuThe Instruction Menu is the announcement that plays to 
Automated Attendant callers. Normally, the Instruction 
Menu provides callers with the Automated Attendant dial-
ing options.
• See Instruction Menu  (page 507).  Automated Attendant
Leaving a MessageLeave a voice mail message in a co-worker’s mailbox.
• See 
Leaving a Message  (page 509).Voice Mail
Leaving a Message at a Busy/
DND Extension• See Leaving a Message  above in this glossary. Voice Mail
Leave a Quick Message• See Quick Message in this glossary.Automated Attendant
Listening Options• See Listening to Messages in this glossary. Voice Mail
Listening to MessagesWhile or after listening to a message, an extension user has 
many message handling options from which to choose.
• See Listening to Messages  (page 512) for more.
Voice Mail
Local Notification• See  Message Noti fication in this glossary. Voice Mail
Log Onto Voice MailAn extension user can press a key to log onto (access) 
their IntraMail mailbox.
With Remote Logon, an employee calling through the Auto-
mated Attendant can dial a single digit followed by their own 
mailbox number to remotely log onto their mailbox.
• See  Log Onto Voice Mail  (page 515) for more.
Voice Mail
Mailbox Greeting• See Greeting in this glossary. Voice Mail
Mailbox Logon• See Log Onto Voice Mail  in this glossary.Voice Mail
Mailbox NameA mailbox caller can hear the extension user’s prerecorded 
name instead of their mailbox number. 
• See Mailbox Name  (page 518) for more. Voice Mail
Mailbox Options MenuSub-menu of a subscriber’s Main Menu that provides 
access to the Auto Time Stamp, Mailbox Security Code 
Delete, and Message Noti
fication features.
• See  Mailbox Options Menu  (page 520) for more.Voice Mail
Mailbox Security Code DeleteThe System Administrator can delete the security code for 
any mailbox, effectively unlocking it. 
• See Mailbox Security Code Delete  (page 522) for 
more. 
• Also see  Security Code  in this glossary. Maintenance
NameDescriptionUsage 
						

							
IntraMail Feature Glossary
DSX Software ManualIntraMail Features◆407
IntraMail 
Features
Mailbox Transfer• See  Transfer to a Mailbox in this glossary.Voice Mail
Main MenuThe IntraMail options available to an extension user when 
they log onto their mailbox. 
• See Main Menu  (page 523) for more. Voice Mail
Make CallA Subscriber Mailbox user can listen to a voice message 
and dial 
MC to return the call without knowing their 
caller’s phone number.
• See  Make Call  (page 525) for more.
Voice Mail
Master Mailboxes• See Group Mailbox  in this glossary. Voice Mail
Message Count DisplayThe telephone display can show the number of new mes-
sages waiting in a user’s mailbox.
• See Message Count Display  (page 528) for more.Voice Mail
Message DeleteAn extension user can delete any messages left in their 
mailbox. 
• See Message Delete  (page 530) for more. Voice Mail
Message ForwardA subscriber can forward a message in their mailbox to a 
co-worker. They can optionally record a comment before 
the forwarded message.
• See 
Message Forward  (page 531) for more.Voice Mail
Message LengthThe System Administrator can set the maximum length of 
a message that can be left in a user’s voice mailbox. 
• See Message Length  (page 533) for more. Voice Mail
Message Listen ModeWhen a user calls their mailbox, they can dial a code to 
listen to all their messages, their new messages, or their 
saved messages. 
• See 
Message Listen Mode  (page 534) for more.Voice Mail
Message NotificationOnce activated by the mailbox user, dials a telephone 
number to let the recipient know there are new messages 
in the mailbox. Noti fication can call extensions, local 
numbers, long distance numbers and pagers. 
• See  Message Noti fication  (page 535) for more. Voice Mail
Message On HoldThe System Administrator can record a message that will 
play to callers while they wait on Hold.
• See 
Message On Hold  (page 541) for more.Voice Mail
Message Playback DirectionAn extension user can listen to their messages in either 
LIFO (last-in-first-out) or FIFO ( first-in- first-out) order. 
• See  Message Playback Direction  (page 543) for more. Voice Mail
Message Record• See 
Record and Send a Message  in this glossary.Voice Mail
Message ReplyAn extension user can reply to a message in their mailbox 
by dialing a simple code, without knowing the caller’s 
extension number.
• See Message Reply  (page 545) for more. Voice Mail
NameDescriptionUsage 
						

							
IntraMail Feature Glossary
408◆IntraMail Features DSX Software Manual
Message RetentionIntraMail will save a mailbox’s new or saved messages for 
the Message Retention interval, and then delete them.
• See Message Retention  (page 547) for more.
Voice Mail
Message Send• See Record and Send a Message  in this glossary. Voice Mail
Message Storage Limit Sets how many messages a mailbox can store.
• See Message Storage Limit  (page 548) for more.Voice Mail
Message Waiting  LampAn extension’s Message Waiting lamp  flashes on the tele-
phone indicating that they have new messages waiting in 
their mailbox. 
• See  Message Waiting Lamp  (page 549) for more. Voice Mail
Multiple Company GreetingsBy assigning a unique Answer Table to each line, a single 
IntraMail system can provide individual greetings and 
dialing options for several companies. 
• See 
Multiple Company Greetings  (page 550) for more.Automated Attendant
Name• See Mailbox Name  in this glossary. Voice Mail
Next Call Routing MailboxProvides callers with additional dialing options after they 
leave a message in an extension’s mailbox (depending on 
the setting of the Next Call Routing Mailbox Dial Mode).
• See Next Call Routing Mailbox  (page 552) for more.Voice Mail
One-Touch Forwarding• See Call Forward to a Mailbox  and Message Forward  
in this glossary. Voice Mail
One-Touch Mailbox Access• See 
Mailbox Logon  in this glossary.Voice Mail
One-Touch Mailbox Retrieval• See Mailbox Logon  in this glossary. Voice Mail
Personal Answering Machine
Emulation• See Answering Machine Emulation  in this glossary.Voice Mail
Personalized Mailbox Greeting• See Greeting  in this glossary. Voice Mail
Programmable Security Code• See Security Code  and Mailbox Security Code Delete  
in this glossary.Voice Mail
Programming Voice  MailYou can program (customize) IntraMail using the embed-
ded telephone programming or the separately available 
System Administrator PC program. Limited programming 
can also be done from a System Administrator’s mailbox. 
• See  Programming Voice Mail  (page 558) for more.
• Also see  System Administrator Mailbox  in this 
glossary. Maintenance
Quick MessageAutomated Attendant callers can dial a digit followed by 
an extension number to leave a message directly in a 
user’s mailbox. 
• See 
Quick Message  (page 560) for more.Automated Attendant
Record and Send a MessageA Subscriber Mailbox user can record and send a message 
to any other Subscriber Mailbox.
• See Record and Send a Message  (page 562) for more. Voice Mail
NameDescriptionUsage 
						

							
IntraMail Feature Glossary
DSX Software ManualIntraMail Features◆409
IntraMail 
Features
Recorded Help• Pre-recorded voice prompts guide the user through the  IntraMail features.Voice Mail
Recording a Conversation• See  Conversation Record  in this glossary. Voice Mail
Recording a Message• See Record and Send a Message  in this glossary.Voice Mail
Recording Conversation Beep• See Conversation Record  in this glossary. Voice Mail
Recording Options• See Record and Send a Message  in this glossary.Voice Mail
Remote Log On•  See Log Onto Voice Mail  in this glossary. Voice Mail
Remote Greetings•  See Greeting  in this glossary.Voice Mail
Remote Message Noti fication• See  Message Noti fication  in this glossary. Voice Mail
Remote ProgrammingIntraMail programming is available remotely via the Sys-
tem Administrator PC program.
• See  Remote Programming  (page 564) for more.Maintenance
Return Call (with Caller ID)• See Make Call  in this glossary. Voice Mail
Rotary Dial Telephones• See Automatic Routing for Rotary Dial Callers  in this 
glossary.Automated Attendant
Routing MailboxA category of mailboxes normally used to route Auto-
mated Attendant  calls.
• See  Routing Mailbox  (page 566) for more. Automated Attendant
Screened TransferSimilar to telephone system screened transfers in which 
the transferring party controls the transfer.
•  After an Automated Attendant caller dials an exten-
sion, IntraMail calls (screens) the destination exten-
sion to see if the transfer can go through.
• If the destination is busy or in DND, the Automated  Attendant doesn’t extend the call and immediately 
provides the caller with additional options.
• If the destination is available, the Automated Attendant  rings it. If the destination answers, the call goes 
through. If the destination doesn’t answer within a pre-
set interval, the Automated Attendant doesn’t extend 
the call and provides the caller with additional options.
• See  Screened Transfer  (page 567) for more. 
• Also see  Unscreened Transfer  in this glossary.Automated Attendant
Security CodeAn extension user’s mailbox can have a security code to 
protect the mailbox from unauthorized access. 
• See Security Code  (page 570) for more. 
• Also see  Mailbox Security Code Delete  in this 
glossary. Voice Mail
Select Listen Mode• See 
Message Listen Mode  in this glossary.Voice Mail
NameDescriptionUsage 
						

							
IntraMail Feature Glossary
410◆IntraMail Features DSX Software Manual
Single Digit DialingAn Automated Attendant caller can press a single key to 
route to an extension, route to another destination, or use 
an IntraMail feature.
• See Single Digit Dialing  (page 572) for more. Automated Attendant
Subscriber MailboxThe mailbox type normally used for telephone system 
extensions. 
• See 
Subscriber Mailbox  (page 574) for more.Voice Mail
System AdministratorThe extension user that has IntraMail system administra-
tion capabilities. 
• See System Administrator  (page 576) for more.  Maintenance
System Administrator MailboxA Subscriber Mailbox option that enables the system 
administration capabilities. 
• See 
System Administrator Mailbox  (page 578) for 
more. 
• Also see  System Administrator  in this glossary.Voice Mail
System ReinitializationReinitializing IntraMail returns all programmed options to 
their default values. 
• See System Reinitialization  (page 579) for more. Maintenance
Time and Date with Voice MailSet the system Time and Date. 
• See 
Time and Date with Voice Mail  (page 580) for 
more. 
• Also see  Auto Time Stamp  in this glossary.Voice Mail
Time and Date StampWith caller ID enabled, an extension can listen to a mes-
sage and dial a code to hear the time the message was sent, 
as well as the caller’s number. 
• See Time and Date Stamp  (page 581) for more. 
• Also see  Caller ID with Return Call  and Time and 
Date with Voice Mail  in this glossary. Voice Mail
Time and Date Stamp (with Caller
ID Storage• See Time and Date Stamp  in this glossary.Voice Mail
Transfer by Extension• See Screened Transfer  and Unscreened Transfer  in this 
glossary. Automated Attendant
Transfer Calls to a FAX Machine• See 
Fax Detection  in this glossary.Automated Attendant
Transfer to a MailboxAn extension user can transfer their active call to a co-
worker’s mailbox. 
• See Transfer to a Mailbox  (page 583) for more. Voice Mail
Transfer to a UCD GroupThe Automated Attendant can transfer outside callers to 
UCD Group master numbers. 
• See 
Transfer to a UCD Group  (page 585) for more.Automated Attendant
Transfer to an ExtensionSee Screened Transfer  and Unscreened Transfer  in this 
glossary. Automated Attendant
Transfer to the Automated
Attendant• See Automated Attendant Transfer  in this glossary.Voice Mail
NameDescriptionUsage