NEC Dsx 34b Manual

							
IntraMail Feature Glossary
DSX Software ManualIntraMail Features◆411
IntraMail 
Features
Unde fined RoutingA dialpad digit for which the Automated Attendant has no 
routing de fined. When  an Automated Attendant  caller 
dials a digit for which there is no routing assigned, Intra-
Mail plays a brief error message and then repeats the dial-
ing options.
• See  Undefined Routing  (page 586) for more. Automated Attendant
Unde
fined Routing Intercept•  See  Undefined Routing  in this glossary.Automated Attendant
Unscreened TransferSimilar to telephone system unscreened transfers in which 
the transferring party immediately extends the call.
•  After an Automated Attendant caller dials an exten-
sion, IntraMail immediately transfers the call to the 
destination and hangs up. Any recalls or additional 
routing are handled by the telephone system – just as 
with any other unscreened transfer.
• See  Unscreened Transfer  (page 587) for more. 
• Also see  Screened Transfer  in this glossary. Automated Attendant
Voice Mail Over
flowEnsures that IntraMail will pick up calls that don’t go 
through.
• See  Voice Mail Over flow  (page 590) for more.System
Voice Prompting MessagesIntraMail provides Voice Prompts that tell the extension 
user the status or progress of their call.
• See  Voice Prompting Messages  (page 593) for more. System
Volume Control with Voice MailA mailbox user can turn the volume up or down while lis-
tening to their messages.
• See 
Volume Control with Voice Mail  (page 594) for 
more.Voice Mail
NameDescriptionUsage 
						

							
Announcement Mailbox
412◆IntraMail Features DSX Software Manual
Announcement Mailbox
Description
An Announcement Mailbox plays a pre-recorded announcement to Automated Attendant callers without 
providing dialing options. The Announcement Mailbox is typically set up to provide information to callers 
(such as company directions) and then route back to the Automated Attendant. For example:
❥The Automated Attendant instructs the caller to dial a digit (e.g., 1) for company directions.
- Record this in the Instruction Menu message for the active Call Routing Mailbox. See  Instruction 
Menu  (page 507) for more.
- Set the dialing options in the Dial Action Table associated with the active Call Routing Mailbox.  See  Dial Action Table  (page 465) for more.
❥The caller dials the digit and listens to the prerecorded Announcement Mailbox message for directions.
❥After playing the directions, the caller routes back to the Automated Attendant for additional dialing options.
- See the Hang Up and Next Call Routing Mailbox  options in Programming  below.
By default, there are 8 Announcement Mailboxes (Routing Mailboxes 9-16). However, you can assign any of 
the 16 Routing Mailboxes as an Announcement Mailbox.
The Next Call Routing Mailbox Options
The charts beginning on the following page show how an Announcement Mailbox handles Automated 
Attendant calls.
❥The  first chart explains what happens when the outside call is directly answered by the Announcement 
Mailbox. This happens when the Answer Table uses an Announcement Mailbox for routing instead of a 
Call Routing Mailbox.
❥The second chart explains what happens when the outside call is answered by a Call Routing\
 Mailbox  and then routed to the Announcement Mailbox. This can happen, for example, when a caller dials a digit 
to hear an announcement of company directions.
❥See  Answer Tables  (page 420) for more on setting up Answer Tables.
Conditions
• None
Default Setting
• There are 8 Announcement Mailboxes (9-16).
Play a pre-recorded announcement to callers. 
						

							
Announcement Mailbox
DSX Software ManualIntraMail Features◆413
IntraMail 
Features
Direct Announcement Mailbox Routing(If the outside caller routes directly to the Announcement Mailbox)
4223-03: Next Call Routing Mailbox4223-01: Repeat  Count4223-02-Hang Up  AfterAction
Undefined 0 (No repeats) Yes or No • If the caller doesn’t dial, after the 
announcement IntraMail hangs up.
• If the caller dials a digit
 during the 
announcement, IntraMail says “ That is an 
invalid entry ” and hangs up.
1-16 (valid Call  Routing Mail- box) 0 (No repeats) No • If the caller doesn’
t dial, after the 
announcement they route to the Next Call 
Routing Mailbox.
• If the caller dials a digit
 during the 
announcement, they route to the Next Call 
Routing Mailbox.
Yes • If the caller doesn’
t dial, after the 
announcement IntraMail hangs up.
• If the caller dials a digit
 during the 
announcement, they route to the Next Call 
Routing Mailbox.
Unde fined x (x number of 
repeats) Yes or No • If caller doesn’
t dial, they hear the 
announcement repeats x number of times 
and then IntraMail hangs up.
• If the caller dials a digit
 during the 
announcement, IntraMail says “ That is an 
invalid entry ” and aborts the announce-
ment. The announcement repeats (if 
allowed by the Repeat Count) and then 
IntraMail hangs up.
1-16 (valid Call  Routing Mail- box) x (x number of 
repeats) No • If caller doesn’
t dial, they hear the 
announcement x number of times and then 
route to the Next Call Routing Mailbox.
• If the caller dials a digit
 during the 
announcement, they route to the Next Call 
Routing Mailbox.
Yes • If caller doesn’
t dial, they hear the 
announcement x number of times and then 
IntraMail hangs up.
• If the caller dials a digit
 during the 
announcement, they route to the Next Call 
Routing Mailbox. 
						

							
Announcement Mailbox
414◆IntraMail Features DSX Software Manual
Routed Announcement Mailbox Routing  (Page 1 of 2)(If the outside caller routes to the Announcement Mailbox from a Call Routing Mailbox)
4223-03: Next Call
Routing Mailbox4223-01: Repeat  Count4223-02-Hang Up  AfterAction
Undefined 0 (No repeats) No • If the caller doesn’t dial, after the 
announcement the caller goes back to the 
initial Call Routing Mailbox.
• If the caller dials a digit
 during the 
announcement, IntraMail says “ That is an 
invalid entry ” and routes the caller goes 
back to the initial Call Routing Mailbox.
Yes • If the caller doesn’
t dial, after the 
announcement IntraMail hangs up.
• If the caller dials a digit
 during the 
announcement, IntraMail says “ That is an 
invalid entry”  and hangs up.
1-16 (valid Call  Routing Mail- box) 0 (No repeats) No • If the caller doesn’
t dial, after the 
announcement they route to the Next Call 
Routing Mailbox.
• If the caller dials a digit
 during the 
announcement, they route to the Next Call 
Routing Mailbox.
Yes • If the caller doesn’
t dial, after the 
announcement IntraMail hangs up.
• If the caller dials a digit
 during the 
announcement, they route to the Next Call 
Routing Mailbox.
Unde fined x (x number of 
repeats) No
• If caller doesn’t dial, they hear the 
announcement repeat x number of times 
and then go back to the initial Call Routing 
Mailbox.
• If the caller dials a digit during the 
announcement, IntraMail says “ That is an 
invalid entry ” and aborts the announce-
ment. The announcement repeats (if 
allowed by the Repeat Count) and then 
IntraMail routes back to the initial Call 
Routing Mailbox.
Yes • If caller doesn’
t dial, they hear the 
announcement repeat x number of times 
and then IntraMail hangs up.
• If the caller dials a digit
 during the 
announcement, IntraMail says “ That is an 
invalid entry”  and aborts the announce-
ment. The announcement repeats (if 
allowed by the Repeat Count) and then 
IntraMail hangs up. 
						

							
Announcement Mailbox
DSX Software ManualIntraMail Features◆415
IntraMail 
Features
Programming
1.In  4221-01: Routing Mailbox Type  (page 890), to make the selected mailbox an Announcement Mailbox, 
enter 
2.
- By default, Routing Mailboxes 9-16 are Announcement Mailboxes.
1.See  Operation  below.
- By default, a message is not recorded.
1.To hang up: - In  4223-02: Hang Up After  (page 893), enter 
Ye s.
2.To provide dialing options:
- In  4223-02: Hang Up After  (page 893), enter 
No.
- Review  Next Call Routing Mailbox  (page 552) to set up additional dialing options for Announce-
ment Mailbox callers.
1.If yes, in  4223-01: Repeat Count  (page 893) enter the repeat count (1-10).
2.If no, in 4223-01: Repeat Count  (page 893) enter 0.
1.If yes, leave 4201-01: Outgoing Message Length  (page 871) at its current setting.
2.If no, adjust 4201-01: Outgoing Message Length  (page 871) as required.
- This affects other options as well, such as the maximum length of Instruction M\
enu Messages.
1-16 (valid Call 
Routing Mail- box) x (x number of 
repeats) No • If caller doesn’
t dial, they hear the 
announcement repeat x number of times 
and then route to the Next Call Routing 
Mailbox.
• If the caller dials a digit
 during the 
announcement, they route to the Next Call 
Routing Mailbox.
Yes • If caller doesn’
t dial, they hear the 
announcement repeat x number of times 
and then IntraMail hangs up.
• If the caller dials a digit
 during the 
announcement, they route to the Next Call 
Routing Mailbox.
1.Set up the Announcement Mailbox.
2.To record the Announcement Message:
3.After playing the Announcement Mailbox message, should IntraMail hang up or provide 
additional dialing options?
4.Should the Announcement Mailbox message repeat while the caller listens?
5.Is the maximum allowed length of the Announcement Mailbox message correctly set?
Routed Announcement Mailbox Routing  (Page 2 of 2)(If the outside caller routes to the Announcement Mailbox from a Call Routing Mailbox)
4223-03: Next Call Routing Mailbox4223-01: Repeat  Count4223-02-Hang Up  AfterAction 
						

							
Announcement Mailbox
416◆IntraMail Features DSX Software Manual
Other Related Features
Features
None
IntraMail Features Automated Attendant  (page 433)
The Automated Attendant can route callers to an Announcement Mailbox.
Call Routing Mailbox  (page 450)
A Call Routing Mailbox (and the associated Dial Action Table) provides dialing options to Automated 
Attendant callers.
Next Call Routing Mailbox  (page 552)
The Next Call Routing mailbox provides additional routing options to Announcement Mailbox callers.
System Administrator (page 576)
The System Administrator can record the Announcement Mailbox message.
Operation
Recording an Announcement Mailbox Message[Super Display Soft Key] - [Keyset Soft Key]
Log onto System Administrator’s mailbox.
SA (72) Access System Administrator options.[System Admin] - [N/A]
A (2) Select Announcement Mailbox message.[Announcement] - [Annc]
Enter the Announcement Mailbox number.
L (5) Listen to current Announcement Mailbox message.[Listen] - [Lstn]
#Exit listen mode.
R (7) Record a new Announcement Mailbox message.[Record] - [Rec]
Record message.
*Pause or restart recording.[Resume] - [Resume]
[Pause] - [Pause]
E (3)Erase recording.[Cancel] - [Cancel]
#Exit recording mode.[Done] - [Done]
E (3) Erase the Announcement Mailbox message.[Erase] - [Erase]
#Go back to the System Administrator options.[Exit] - [Exit]
#Go back to the System Administrator options.[Exit] - [Exit]
0Plays Help message. 
						

							
Announcement Message
DSX Software ManualIntraMail Features◆417
IntraMail 
Features
Announcement Message
Description
The Announcement Message is the voice message that the System Administrator records for a speci fic 
Announcement Mailbox. See  Announcement Mailbox (page 412) for more.
Programming
See Announcement Mailbox  (page 412).
Other Related Features
Features
None
IntraMail Features See  Announcement Mailbox  (page 412).
Operation
See Announcement Mailbox  (page 412).
This is the message that the System Administrator records for an Announcement Mailbox. 
						

							
Answer Schedule Override
418◆IntraMail Features DSX Software Manual
Answer Schedule Override
Description
Answer Schedule Override provides alternate answering for Automated Attendant calls. When enabled, 
Answer Schedule Override sends calls to the specified Override Mailbox. The Override Mailbox can be an 
Announcement, Call Routing, or Subscriber mailbox. You can use Answer Schedule Override to provide 
holiday and bad weather closing announcements, for example. Enable override when you want callers to 
hear the special announcements; disable override to have the Automated Attendant answer normally. You can 
enable Answer Schedule Override from system programming or from the System Administrator Mailbox.
❥If the Override Mailbox is an Announcement Mailbox, the outside caller will hear the recorded 
announcement. Depending on how the Announcement Mailbox is programmed, IntraMail will then hang 
up, reroute the call, or provide additional dialing options.
❥If the Override Mailbox is a Call Routing Mailbox, the outside caller will hear the instruction menu and 
can dial any options allowed by the associated Dial Action Table.
❥If the Override Mailbox is a Subscriber Mailbox, the outside caller hears the mailbox greeting (if 
recorded) and can leave a message.
Conditions
• None
Default Setting
• Disabled
Programming
1.In  4211-02: Answer Schedule Override  (page 880), enter Ye s.
- You can also enable Answer Schedule Override from the System Administrator Mailbox. See  Oper-
ation  below.
2.In 4211-03: Override Mailbox  (page 881), enter the override mailbox number:
- Announcement Mailbox number (1-16)
- Call Routing Mailbox number (1-16)
- Ring Group Mailbox number (600-607)
- UCD Group Mailbox number (700-707)
- Subscriber Mailbox number (300-427)
- UND (Unde fined - entered by dialing 
0)
1.See  Operation  below.
Other Related Features
Features
None
IntraMail Features Announcement Mailbox  (page 412)
The Override Mailbox can be an Announcement Mailbox.
Call Routing Mailbox  (page 450)
The Override Mailbox can be a Call Routing Mailbox.
Subscriber Mailbox  (page 574)
Enables an alternate greeting and alternate dialing options for callers.
1.Optionally Enable Answer Schedule Override from system programming.
2.Optionally enable Answer Schedule Override from the System Administrator Mailbox. 
						

							
Answer Schedule Override
DSX Software ManualIntraMail Features◆419
IntraMail 
Features
The Override Mailbox can be a Subscriber Mailbox.
System Administrator  (page 576)
Optionally enable Answer Schedule Override from the System Administrator Mailbox.
Operation
Enabling Answer Schedule Override [Super Display Soft Key] - [Keyset Soft Key]
Log onto System Administrator’s Mailbox.
SA (72) Access System Administrator options. [System Admin] - [N/A]
O (6) Access Answer Schedule Override.[Answer Schedule] - [N/A]
1-8Enter the number of the Answer Table you want to override.
• You go to the Answer Schedule Override Menu.
O (6) Turn Answer Schedule Override on or off.[On] - [On]
[Off] - [Off]
C (2) Select the Override Mailbox.[Mailbox] - [MBOX]
Enter the Override Mailbox number.
• The Override Mailbox can be an Announcement, Call Routing, or Subscriber Mailbox.
• If you make an incorrect entry, you back up to the previous step.
#Go back to the Answer Schedule Override 
Menu without entering an Override Mailbox.
[Exit] - [Exit]
0Plays Answer Schedule Override Menu Help message.
#Go back to the System Administrator Menu.[Exit] - [Exit]
#Go back to the System Administrator Menu.[Exit] - [Exit]
#Go back to the Main Menu.[Exit] - [Exit]
0Plays Help message. 
						

							
Answer Tables
420◆IntraMail Features DSX Software Manual
Answer Tables
Description
The Answer Table determines how the Automated Attendant answers outside calls on each line, according to 
the time of the day and day of the week that the call is ringing. IntraM\
ail provides 8 Answer Tables. The 
Answer Table is an integral part of the Automated Attendant. The Automated Attendant can automatically 
answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing 
options to callers.There are 3 major Automated Attendant components:
❥Answer Tables
The Answer Table (8 maximum) determines how the Automated Attendant answers outside calls on each 
line, according to the time of the day and day of the week that the call\
 is ringing. The Answer Table 
divides the time of day and day of the week into individual schedules, which in turn assign a Call Rout-
ing Mailbox to each call. When a speci fic schedule is  not in effect, the Answer Table uses its Default 
Mailbox to determine routing.  - By default, all lines use Answer Table 1. Answer Table 1 has a single schedule that runs Monday  through Friday from 8:30AM to 5:00PM.
❥Call Routing Mailbox  (page 450)
A Call Routing Mailbox (16 maximum) is a mailbox associated with an in\
dividual Answer Table schedule or 
the Default Mailbox. It speci fies which dialing options (Dial Action Table) are available to callers. It also 
provides the Instruction Menu to callers which typically greets the callers\
 and describes the dialing options.
✔ By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM\
 to 
5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.
❥Dial Action Table  (page 465)
Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing 
options to callers. Each digit a caller can dial is assigned a speci fic action (function) in the Dial Action 
Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn 
depends on the Answer Table setup.
✔ By default, Call Routing Mailbox 1 uses Dial Action Table 1.
The block diagram below shows the default IntraMail Automated Attendant con figuration. 
Determines how the Automated Attendant answers outside calls on each line, according to the 
time of the day and day of the week that the call is ringing.
DIL to Voice Mail
Master (700)
Lines Route to
Answer Table 1 
Answer Table 1
Schedule 1 or
Default Mailbox
Dial Action Table 1
●3131-02: Answer Table 
●421x-Answer Table 
Calls always route to Call Routing Mailbox 001
- Schedule 1 active M-F 8:30AM-5:00PM.
- Default Mailbox active all other times.
●423x: Dial Action Tables 
Dial Action Table 1
Dialing Options
Dial an extension number, or 0 for the operator
Automated Attendant Answering (Default) 
All Lines 
Use AnswerTable 1Which Chooses Call
Routing Mailbox 001.And Dial Action Table 1With these
dialing options
Automated Attendant 
V-MAIL + SA + I + 001 
Built-In Automated Attendant 
#AG + 001●422x: Routing Mailboxes  (001)
●3112-01: Direct Termination (Day)●3112-04: Direct Termination (Night) 
Call Routing Mailbox 001
●4212: Schedule●4211-01: Default Mailbox     
To record a new Instruction Menu  Message (from Extension 300):