NEC Dsx 34b Manual

							
Go to a Mailbox
DSX Software ManualIntraMail Features◆491
IntraMail 
Features
Go to a Mailbox
Description
An Automated Attendant caller can dial a digit to route to a Call Routing or Announcement Mailbox. This is 
called the Go To (GOTO) action. The GOTO action can route directly to a speci fic Call Routing or 
Announcement Mailbox, or allow the Automated Attendant caller to go to a mailbox of their own choosing. 
Use the GOTO action to set up a “tree” of Automated Attendant options. 
The block diagram below shows how the Automated Attendant can provide the caller with a “tree” of dialing 
options. Dialing 1 (GOTO 9) routes to Announcement Mailbox 9, which plays the company directions. Dial-
ing 2 (GOTO 1) routes to Call Routing Mailbox 2, which is set up to give the caller single-digit dialing to 
Tech Service technicians. 
❥The Announcement Message for Announcement Mailbox 9 tells the caller how to locate the company.
❥The Instruction Menu for Call Routing Mailbox 1 instructs the caller whi\
ch digits to dial for each techni- cian. The Dial Action Table for Call Routing Mailbox 2 contains the STRF or UTRF actions to eac\
h 
technician’s extension.
The GOTO action can also log into a Subscriber Mailbox, although the LOGON acti\
on is normally reserved 
for this function. Conditions
• None
Default Setting
• No GOTO actions programmed.
An Automated Attendant caller can dial a digit and route directly into a mailbox.
1
2
Automated Attendant
Announcement Mailbox 9
Call Routing Mailbox 2
GOTO 9
GOTO 2
Call Routing Mailbox 1
Company
Directions
Tech Service Technicians 
						

							
Go to a Mailbox
492◆IntraMail Features DSX Software Manual
Programming
1.In 4231-Digit Assignment  (page 901), assign a GOTO action to an available key.
1.In 4231-Digit Assignment  (page 901), enter the mailbox number in the corresponding  Routing option.
- For example, to have key 1 go to Call Routing Mailbox 1, for key 1 enter GOTO for the  Action and 
1 for the corresponding  Routing.
1.In 4231-Digit Assignment  (page 901), enter XXX in the corresponding  Routing option. The key you 
choose must represent the  first digit in the mailbox numbers.
- For example, to allow callers to go to mailboxes 1-16 by dialing 001-016, for key 0 enter GOTO for  the  Action  and XXX for the corresponding  Routing.
1.In 4231-Digit Assignment (page 901), enter IXXX in the corresponding  Routing option.
- For example, to allow callers to dial 1 plus any Call Routing or Announcement Mailbox number to 
go to, for key 1 enter GOTO for the  Action and IXXX for the corresponding  Routing.
Other Related Features
Features
None
IntraMail Features Automated Attendant  (page 433)
The Automated Attendant can automatically answer the telephone system’s incoming calls, play an 
Instruction Menu message, and provide dialing options to callers.
Dial Action Table  (page 465)
The GOTO action is a Dial Action Table option.
Instruction Menu  (page 507)
Be sure the Instruction Menu for the active Call Routing Mailbox describes how to use the GOTO action.
Operation
1.Assign a GOTO action to the active Dial Action Table.
2.To have Automated Attendant callers dial a single digit to go to a Call Routing or 
Announcement Mailbox:
3.To have IntraMail require Automated Attendant callers to enter a Call Routing or Announcement 
Mailbox number in order to route:
4.To log into any valid Call Routing or Subscriber Mailbox:
Using the Automated Attendant GOTO Action
For the outside caller: 1.
After Automated Attendant answers, the voice prompts will instruct you on which digits to dial. 
						

							
Greeting
DSX Software ManualIntraMail Features◆493
IntraMail 
Features
Greeting
Description
A Subscriber Mailbox user can record a personalized greeting for their m\
ailbox. Caller’s to the user’s mail-
box hear the prerecorded personalized greeting rather than a default message. The greeting can announce the 
subscriber’s name, provide a personal message (such as “ Hello - I am on vacation this week”), or instruct the 
caller how to leave a message or use other mailbox options. A greeting that provides mailbox instructions is 
very helpful if the mailbox has a Next Call Routing Mailbox set up that provides additional dialing options. 
Without the greeting, the caller would not know which digits to dial.
If a greeting has not been recorded, a caller leaving a message in the subscriber mailbox will hear, “ At the 
tone, you can leave your message for (extension number or name). ”
While listening to a mailbox greeting, a caller can dial  * to immediately leave a message.
Multiple Greetings
A subscriber can record up to three personalized greetings for their mai\
lbox and make any one of the three 
active. Callers to the user’s mailbox hear the active greeting rather than a default message. When a caller 
leaves a message in the subscriber’s mailbox, they hear the active greeting. This allows the subscriber, for 
example, to record separate greetings for work hours, after work, and during vacation. Instead of rerecording 
their greeting when they leave the of fice, they can just activate the “after work” greeting instead.
Remote Greetings
A Subscriber Mailbox user can call into the Automated Attendant, access their mailbox, and remotely record 
their mailbox greeting. Following are two of the ways a user can do this:
❥After the Automated Attendant answers, dial a digit (typically #) followed by their mailbox number. This 
method allows outside callers to log into their Subscriber Mailboxes from outside the company. Once 
they log into their mailbox, the user can dial 
G to record a greeting.
❥If an extension has a Direct Inward Line that is forwarded to voice mail, the caller can dial # and log into their mailbox (instead of leaving a message). Once they log into their mailbox, the user can dial 
G to 
record a greeting. This option must be set up in the Next Call Routing Mailbox. To allow this capability, 
for example: - Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
- While listening to their greeting, the subscriber can dial: # (to route to their Next Call Routing Mailbox), then
# and their mailbox number to log onto their mailbox.
- By default, this option is provided in Call Routing Mailbox 1. Additionally, the subscriber should  enable a Security Code for their mailbox to prevent unauthorized logons.
Conditions
• None
Default Setting
• No greetings recorded.
A user can record a Greeting for their mailbox callers to hear. 
						

							
Greeting
494◆IntraMail Features DSX Software Manual
Programming
1.In 4201-01: Outgoing Message Length  (page 871), set the maximum length of Subscriber Mailbox greet-
ings (
1-4095 seconds).
Enabling Remote Greeting
1.In  4231-Digit Assignment  (page 901), assign a LOGON action to an available key.
1.In 4231-Digit Assignment  (page 901), enter the mailbox number in the corresponding Routing option.
- For example, to have key 4 log directly into 
Subscriber Mailbox 305, for key 4 enter LOGON for 
the  Action  and 305 for the corresponding  Routing.
1.In 4231-Digit Assignment  (page 901), enter N in the corresponding Routing option.
- The key you choose must represent the  first digit in the Subscriber Mailbox numbers.
- For example, to have the Automated Attendant request callers to enter the number of the 
Subscriber 
Mailbox
 into which they wish to log, for key 3 enter LOGON for the  Action and N for the corre-
sponding  Routing. When callers dial 3, they hear, “ Please enter your mailbox number.”
1.In 4231-Digit Assignment  (page 901), enter XXX in the corresponding Routing option. The key you 
choose must represent the  first digit in the Subscriber Mailbox numbers.
- For example, to allow callers to log onto mailboxes 300-399, for key 3 enter LOGON for the  Action 
and 
XXX for the corresponding  Routing.
1.In 4231-Digit Assignment  (page 901), enter IXXX in the corresponding Routing option.
- For example, to allow callers to dial 1 plus any Subscriber Mailbox number to log on, for key 1 
enter 
LOGON for the  Action and IXXX for the corresponding  Routing.
1.Set the maximum length of Subscriber Mailbox greetings.
1.Program a LOGON action in the active Dial Action Table.
2.To log directly into a speci fic Subscriber Mailbox:
3.To have IntraMail require Automated Attendant callers to dial a Subscriber Mailbox for remote 
logon (with an announcement):
4.To have IntraMail require Automated Attendant callers to enter a Subscriber Mailbox for remote 
logon (without playing an announcement):
5.To remotely log into  any valid Subscriber Mailbox (without playing an announcement): 
						

							
Greeting
DSX Software ManualIntraMail Features◆495
IntraMail 
Features
Other Related Features
Features
None
IntraMail Features Auto Attendant Do Not Disturb  (page 427)
 Auto Attendant Do Not Disturb sends Automated Attendant calls directly to a subscriber’s mailbox. 
Their phone will not ring for calls from the Automated Attendant.
Dial Action Table  (page 465)
The active Dial Action Table must have a LOGON action assigned to a key to enable Remote Greeting.
Log Onto Voice Mail  (page 515)
A Subscriber Mailbox user can record their greeting after remotely loggi\
ng onto IntraMail.
Security Code  (page 570)
To prevent unauthorized tampering, the subscriber should enable a Security Code\
 for their mailbox.
System Administrator  (page 576)
With Multiple Greetings, the System Administrator’s Subscriber Maintenance 
EG (34) option simul-
taneously erases all recorded greetings in a Subscriber Mailbox. Additionally, the active greeting is 
reset to 1. 
						

							
Greeting
496◆IntraMail Features DSX Software Manual
Operation
Recording a Multiple Greeting and Setting Up Auto Attendant Do Not Disturb[Super Display Soft Key] - [Keyset Soft Key]
Log onto Subscriber Mailbox.
G (4)Access the Mailbox Greeting options.[Greeting] - [Greet]
IntraMail does the following:
• Plays a summary of your current settings.
• Displays the status of your active Greeting (1-3).
[GREETING n: RECORDED] - [GREETING n: RECORDED], or
[GREETING n: NOT REC] - [GREETING n: NOT REC]
• Shows the Auto Attendant Do Not Disturb status.[Auto-Attendant DND:OFF] - [Auto-Attendant DND:OFF], or
[Auto-Attendant DND:ON] - [Auto-Attendant DND:ON]
• Provides soft keys for each of the 3 greetings.[Greeting 1] - [Gr1]
[Greeting 2] - [Gr2]
[Greeting 3] - [Gr3]
Select a Greeting (which also makes it active).
(1) 
[Greeting 1] - [Gr1]
(2) [Greeting 2] - [Gr2]
(3) [Greeting 3] - [Gr3]
L (5)Listen to the active greeting (if recorded).[Listen] - [Lstn]
R (7)Record a new greeting (if not recorded), or rerecord the 
current greeting.
[Record] - [Rec]
Record at the tone, then press # when done.
*Pause or restart recording.[Resume] - [Resume]
[Pause] - [Pause]
E (3)Erase the greeting.[Cancel] - [Cncl]
# End the recording.[Done] - [Done]
Erase the currently recorded greeting (if any).[Erase] - [Erase]
#Go back to the Mailbox Greeting options.[Exit] - [Exit]
Change Auto Attendant Do Not Disturb.
O (6)Turn Auto Attendant Do Not Disturb off or on.[Auto-Attendant DND ON] - [Auto-Attendant DND ON]
[Auto-Attendant DND OFF] - [Auto-Attendant DND OFF]
#Go back to mailbox Main Menu.[Exit] - [Exit]
0Plays Help message. 
						

							
Group Mailbox
DSX Software ManualIntraMail Features◆497
IntraMail 
Features
Group Mailbox
Description
Ring Group Mailbox
Group (Shared) Mailbox
A Group Mailbox is a Ring Group Mailbox shared by a group of co-workers. It is normally a Subscriber 
Mailbox. If a caller leaves a message at any extension within the group that shares the mailbox, the system 
stores the message in the shared Group Mailbox. The Ring/Message lamp at all keyset extensions in the 
group  flashes to indicate that there is a new voice mail message waiting. Any extension user in the group can 
log onto their mailbox to hear and process the shared message. The message count on all keyset displays 
increments and decrements as group messages are received, listened to, or deleted.
Any extension sharing a Group Mailbox can record and activate the Greeting and set Automated Attendant 
Do Not Disturb. The system automatically uses the most recent Greeting, regardless of which member of the 
group recorded it.
Group Mailboxes are helpful in both residential installations and larger business workgroups, since exten-
sions share a common voice mailbox. Messages in the Group Mailbox can be listened to, forwarded, deleted, 
and otherwise processed by any member of the group.
Group Mailbox uses Ring Group programming. You can separately set up Ring Group members to have the 
same Ring Group Mailbox. Since the system provides 8 Ring Groups, there are a total of 8 Ring Group 
Mailboxes available.
The Ring Group Mailbox can optionally be a Routing Mailbox (see  Understanding Mailbox Types below).
Mailbox for a Ring Group A Ring Group Mailbox can also be the mailbox for a “stand-alone” R\
ing Group in which the members do 
not share the mailbox, but have personal mailboxes instead. The following types of  unanswered calls route 
to this type of Ring Group Mailbox:
❥Outside calls transferred to the Ring Group master number.
❥Automated Attendant transfers (UTRF or STRF) to the Ring Group master number.
❥Direct Inward Lines to the Ring Group master number (see page 590).
UCD Group Mailbox
If a UCD Group is set to over flow to voice mail, an unanswered call into the group is picked up by the UCD 
Group Mailbox. The UCD Group Mailbox can be a Subscriber Mailbox (to allow the caller to leave a mes-
sage) or a Routing Mailbox (to provide additional dialing options or an announcement). See  Understanding 
Mailbox Types  below.
Understanding Group Mailbox Types
If the Group Mailbox is a Subscriber Mailbox (1):
❥The Group Mailbox has all the features of any other personal Subscriber Mailbox.
If the Group Mailbox redirects to a Call Routing Mailbox (2):
❥A co-worker attempting to leave a message at an extension assigned to the Group Mailbox hears: “ Your 
call cannot go through. Goodbye.”  IntraMail then hangs up.
❥An outside caller attempting to leave a message at an extension assigned to the Group Mailbox hears the 
prerecorded Instruction Menu message and can dial options allowed by the associated Dial Action Table.
Subscribers in the same group can share a mailbox. 
						

							
Group Mailbox
498◆IntraMail Features DSX Software Manual
❥If the Group Mailbox user presses V-MAIL, they are asked to enter their mailbox number. After entering 
the number, they hear, “ That mailbox does not exist.”
❥An Automated Attendant caller attempting to leave a Quick Message or do a Remote Logon at an exten-
sion assigned to the Group mailbox hears, “ That mailbox does not exist.” They then return to the Auto-
mated Attendant.
If the Group Mailbox redirects to an Announcement Mailbox (2):
❥A co-worker attempting to leave a message at an extension assigned to the Group Mailbox hears: “ Your 
call cannot go through. Goodbye.”  IntraMail then hangs up.
❥An outside caller attempting to leave a message at an extension assigned to the Group Mailbox hears the 
prerecorded announcement and can use all other Announcement Mailbox features.
❥If the Group Mailbox user presses V-MAIL, they are asked to enter their mailbox number. After entering 
the number, they hear: “ That mailbox does not exist.”
❥An Automated Attendant caller attempting to leave a Quick Message or do a Remote Logon at an exten-
sion assigned to the Group mailbox hears, “ That mailbox does not exist.” They then return to the Auto-
mated Attendant.
If the Group Mailbox redirects to a Directory Dialing Mailbox (2):
❥A co-worker attempting to leave a message at an extension assigned to the Group Mailbox hears: “ Your 
call cannot go through. Goodbye.”  IntraMail then hangs up.
❥An outside caller attempting to leave a message at an extension assigned to the Group Mailbox hears the 
Directory Dialing message and can use any of the options programmed for the Directory Dialing Mailbox.
❥If the Group Mailbox user presses V-MAIL, they are asked to enter their mailbox number. After entering 
the number, they hear: “ That mailbox does not exist.”
❥An Automated Attendant caller attempting to leave a Quick Message or do a Remote Logon at an exten-
sion assigned to the Group mailbox hears, “ That mailbox does not exist.” They then return to the Auto-
mated Attendant.
Conditions
• None
Default Setting
• No Group Mailboxes set up. 
						

							
Group Mailbox
DSX Software ManualIntraMail Features◆499
IntraMail 
Features
Programming
Programming a Ring Group Mailbox
1.In  2113-02: Ring Group  (page 738), assign the extension to a Ring Group (1-8).
- The Ring Group assignment determines which Ring Group Mailbox the system\
 uses as the exten- sion’s Group Mailbox.
✔ By default, this entry is 0 (no Ring Group assigned).
1.In  2141-01: Station Mailbox Type  (page 766), enter 2.
- If mailbox type is 2 and there is no Ring Group assignment in step 1, th\
e extension has no mailbox.
- Skip this step for a “stand-alone” Ring Group.
1.For a Subscriber Mailbox: - In  2211-01: Mailbox Type  (page 781), enter 
1 and go to step 4 .
2.For a Routing Mailbox:
- In  2211-01: Mailbox Type  (page 781), enter 
2.
- In  2211-01: Routing Mailbox Number  (page 781), enter the Routing Mailbox that IntraMail will 
use for the Ring Group Mailbox.
- In  422x-Routing Mailbox  (page 890), set up the type and options for the selected Routing Mail\
box.
1.For Auto Attendant Do Not Disturb:
- In  2214-01: Auto Attendant Do Not Disturb  (page 787), enable (
Ye s) or disable (No) Auto Atten-
dant Do Not Disturb for the Group Mailbox.
- Review  Auto Attendant Do Not Disturb  (page 427) for more.
2.For Auto Erase or Save:
1.Assign each extension you want to have in the Ring Group.
Ring Group Mailbox Assignments
Ring Group Entry
Ring Group Master Number Default Ring Group Mailbox
1600 600
2601 601
3602 602
4602 603
5604 604
6605 605
7606 606
8607 607
2.If co-workers should share this mailbox, set the mailbox type of each extension in the Ring 
Group to Group.
3.For the Ring Group Mailbox that corresponds to the extension’s Ring Group, assign the 
mailbox type.
4.Set up the Subscriber Mailbox options for the Ring Group Mailbox. 
						

							
Group Mailbox
500◆IntraMail Features DSX Software Manual
- In 2213-02: Auto Erase/Save of Messages  (page 784), set the auto save option for new messages (1 
for Auto Save or 
2 for Auto Erase).
- Review  Auto Erase or Save  (page 429) for more.
3.For Auto Time Stamp:
- In  2213-03: Auto Time Stamp  (page 785), enable (
Ye s) or disable (No) Auto Time Stamp for the 
Group Mailbox.
- Review  Auto Time Stamp  (page 431) for more.
4.For Conversation Record:
- In  2213-05: Recording Conversation Beep  (page 786), enable (
Ye s) or disable (No) the Conversa-
tion Record beep for the Group Mailbox.
- Review  Conversation Record  (page 462) for more.
5.For Directory Dialing:
- In  2214-05: Directory List Number  (page 789), specify the Directory List (
1-8, 0 for no lists, 9 for 
all lists) to which the Group Mailbox belongs.
- Review  Directory Dialing  (page 469) for more.
6.For Forced Unscreened Transfer:
- In  2214-02: Forced Unscreened Transfer  (page 787), enable (
Ye s) or disable (No) Forced 
Unscreened Transfer for the Group Mailbox.
- Review  Forced Unscreened Transfer  (page 489) for more.
7.For Message Playback Direction:
- In  2213-01: Message Playback Order  (page 784), set the Group Mailbox message playback order 
(
1 for LIFO, 2 for FIFO).
- Review  Message Playback Direction  (page 543) for more.
8.For Message Retention:
- In  2212-02: Message Retention  (page 782), set how long the Group Mailbox will retain saved mes-
sages.
- Review  Message Retention  (page 547) for more.
9.For Message Storage Limit:
- In  2212-01: Number of Messages  (page 782), set the maximum number of messages (
1-99) that can 
be left in the Group Mailbox.
- Review  Message Storage Limit  (page 548) for more.
10.For Message Waiting Lamp:
- In  2213-04: Message Waiting Lamp  (page 785), enable (
Ye s) Message Waiting lamping at the 
extensions sharing the Group Mailbox.
- Review  Message Waiting Lamp  (page 549) for more.
11.For Next Call Routing Mailbox:
- In  2214-03: Dialing Option  (page 788), enable (
Ye s) or disable (No) additional dialing options for 
Next Call Routing Mailbox calls.
- In  2214-04: Next Call Routing Mailbox  (page 788), optionally assign a Next Call Routing Mailbox 
(
1-16) to the Group Mailbox.
- Review  Next Call Routing Mailbox  (page 552) for more.
12.For System Administrator:
- In  2212-03: System Administrator  (page 782), enter 
Ye s to optionally designate the Group Mailbox 
as a System Administrator.
- Review  System Administrator  (page 576) for more.