NEC Dsx 34b Manual

							
Last Number Redial
DSX Software ManualFeatures◆221
Features
Operation
Using Last Number RedialIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To redial your last call:
1.
Lift the handset.
2.(Optional) Press an idle line key to preselect a line. • If you skip this step, the system automatically selects a line from the \
same group as your initial call.
3.Press REDIAL.
• If you hear busy tone and your extension has Line Queuing, you can dial 
2 to queue for a line to become free. 
If you hang up, the system converts the queue to a Line Callback.
- With Line Queuing, the number automatically redials when a line is available.
Using Enhanced Last Number RedialIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To redial your last call at a 3-line display telephone:• If you select a line key before going to step 1, the system outdials your most recent call when\
 you press REDIAL.
1.Press REDIAL.
At a 3-line display telephone you see (for example):
LAST 5 DIALED   [4]
1-203-926-5400
• The number to the right of the display shows the Last Number Redial record number (1-5). This is the total  number of Last Number Redial calls stored at your extension.
• To return to idle, press 
REDIAL again.
2. (Optional) Press Volume Up or Volume Down to display the number you want to call.
3.To redial the displayed number, do one of the following.
a.Press SPEAKER.
b.Lift the handset.
4.The system tries to use the same line as that used for your initial call\
. • If that line is busy, the system automatically selects a line from the same group as your in\
itial call.
• If you hear busy tone and your extension has Line Queuing, you can dial 
2 to queue for a line to become free. 
If you hang up, the system converts the queue to a Line Callback.
- With Line Queuing, the number automatically redials when a line is available.
To redial your last call at a Super Display Telephone:
1.
Press REDIAL.
At a Super Display telephone you see (for example):
LAST 5 DIALED
1-212-555-1212
1-203-926-5400
411
913-555-8764
555-4113
• To return to idle, press REDIAL again.
2.Press the soft key for the number you want to recall. • The store number dials out. 
						

							
Last Number Redial
222◆Features DSX Software Manual
3.The system tries to use the same line as that used for your initial call\
.
• If that line is busy, the system automatically selects a line from the same group as your in\
itial call.
• If you hear busy tone and your extension has Line Queuing, you can dial 
2 to queue for a line to become free. 
If you hang up, the system converts the queue to a Line Callback.
- With Line Queuing, the number automatically redials when a line is available.
To erase (clear) all the numbers from your Enhanced Last Number Redial buffer:
1.
Press REDIAL + CLEAR.
2.Do one of the following:
a.[YES]
[YES]Select to clear the buffer.
b.[NO]
[NO]Select to exit without clearing the buffer.
Using Enhanced Last Number RedialIn these instructions:[Super Display Soft Key]
[Keyset Soft Key] 
						

							
Line Group Routing
DSX Software ManualFeatures◆223
Features
Line Group Routing
Description
With Line Group Routing enabled, an extension user can just press INTERCOM and dial 9 to place an out-
side call. Line Group Routing automatically selects the  first available line in the extension’s programmed 
“dial 9” Line Group. This simpli fies placing calls in systems that have a lot of lines for outgoing calls. 
Rather than press one of many line keys, the user just dials 
9 instead.
Conditions
• Systems using Line Groups or Line Group Routing should use the hybrid FCC registration number  (i.e., the number that ends in MF-E). Look at the label on the bottom \
of your equipment cabinet for 
more information.
• If you include a line in your “dial 9” group that is not physically connected, when a user dials 
9 the 
system will:
- Try the line up to 5 times.
- Mark it as failed.
- Automatically exclude it from the “dial 9” group.
Default Setting
DSX-80/160
• Lines 1-12 ring on line keys 1-12 for extensions 300-315. All other extensions are lamp only for lines  1-12. Lines 13-64 do not appear on line keys.
• All extensions have full access on all lines.
• Line Group Routing (dial 9) is assigned to Line Group 90 (which conta\
ins lines 1-8). Dial 9 works by  default. The outgoing line priority for the dial 9 group is as follows:
- Order 1 for line 8
- Order 2 for line 7
- Order 3 for line 6
- Order 4 for line 5
- Order 5 for line 4
- Order 6 for line 3
- Order 7 for line 2
- Order 8 for line 1
DSX-40
• Keys 1-8 are line keys for lines 1-8.
• All extensions have full access on all lines.
• Lines 5-8 require the Expansion Board.
• Line Group Routing (dial 9) is assigned to Line Group 90 (which conta\
ins lines 1-8). Dial 9 works by  default. The outgoing line priority for the dial 9 group is as follows:
- Order 1 for line 8
- Order 2 for line 7
- Order 3 for line 6
- Order 4 for line 5
- Order 5 for line 4
- Order 6 for line 3
- Order 7 for line 2
- Order 8 for line 1
Dial a single code to place a call over the  first available line in a Line Group. 
						

							
Line Group Routing
224◆Features DSX Software Manual
Programming
-
1.In 2113-01: Dial 9 Group  (page 738), check the extension’s dial 9 group assignment.
- By default, all extensions use group 90.
2.In  3201-[01-64]: Line Group  (page 833), be sure there are lines assigned to the extension’s dial 9 group.
- A line can be in more than one group.
1.In  2131-[01-64]: Line Access  (page 763), the extension should have outgoing (2) or full (3) access to the 
lines in the dial 9 group.
2.In  2133-[01-64]: Line Group Access  (page 765), for the dial 9 group (90-98) enter Ye s.
1.In 1301-[01-10]: Function Type  (page 620) for the digit 9, enter 3 (Line Group).
2.In 1301-[01-10]: Expected Number of Digits  (page 620) for the digit 9, enter 1.
- To allow users to dial speci fic Line Groups (90-98), change this entry to 2.
Other Related Features
Features
Central Of fice Calls, Placing  (page 78)
Review this feature for other ways to place outside calls.
Line Groups  (page 225)
With Line Group Routing disabled, extension users can optionally dial 
90-98 to place calls on Line 
Groups 90-98.
Line Queuing / Line Callback  (page 230)
An extension user camp-on or leave a Callback if all lines in the dial 9 group are busy.
IntraMail Features None
Operation
1.Check the extension’s dial 9 Line Group assignment.
2.Make sure the extension has access to the assigned dial 9 group.
3.Verify that the dialing plan setup allows single digit (dial 9) Line Group access.
Using Line Group RoutingIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
• By default, pressing Intercom and dialing 911 or lifting the handset and\
 dialing 911 will not call emergency services.
To place a call using Line Group Routing:
1.
Lift the handset and press INTERCOM.
2.Dial 9.
• If you don’t hear dial tone, Line Group Routing is not enabled.
• If you hear busy tone and your extension has Line Queuing, you can dial 
2 to queue for a line to become free. 
If you hang up, the system converts the queue to a Line Callback.
3.Dial your outside number. 
						

							
Line Groups
DSX Software ManualFeatures◆225
Features
Line Groups
Description
Extension users can optionally dial Line Group access codes 90-98 to sel\
ect an available line in the group for 
outgoing calls. This is helpful in applications that have different services arranged into Line Groups. For 
example, dialing 90 could access a group of DDD lines for local calls, an\
d dialing 91 could access a group of 
WATS lines for long distance calls. Note that systems with  Line Group Routing (page 223) enabled cannot 
also dial Line Group access codes 90-98.
When a user dials a Line Group access code (90-98), the system selects\
 the lowest number in the group that is 
available. If that line is busy, it automatically selects the next highest line. If all lines in the group are busy, the 
user can optionally queue for a line to become free. See 
Line Queuing / Line Callback  (page 230) for more.
Systems using Line Groups or Line Group Access should use the hybrid FCC registration number (i.e., the 
number that ends in MF-E). Look at the label on the bottom of your equi\
pment cabinet for more information.
Conditions
• Systems using Line Groups or Line Group Routing should use the hybrid FCC registration number  (i.e., the number that ends in MF-E). Look at the label on the bottom \
of your equipment cabinet for 
more information.
• A line can be in more than one group.
Default Setting
DSX-80/160
• Lines 1-12 ring on line keys 1-12 for extensions 300-315. All other extensions are lamp only for lines  1-12. Lines 13-64 do not appear on line keys.
• All extensions have full access on all lines.
• Line Group Routing (dial 9) is assigned to Line Group 90 (which conta\
ins lines 1-8). Dial 9 works by  default. The outgoing line priority for the dial 9 group is as follows:
- Order 1 for line 8
- Order 2 for line 7
- Order 3 for line 6
- Order 4 for line 5
- Order 5 for line 4
- Order 6 for line 3
- Order 7 for line 2
- Order 8 for line 1
DSX-40
• Keys 1-8 are line keys for lines 1-8.
• All extensions have full access on all lines.
• Lines 5-8 require the Expansion Board.
• Line Group Routing (dial 9) is assigned to Line Group 90 (which conta\
ins lines 1-8). Dial 9 works by  default. The outgoing line priority for the dial 9 group is as follows:
- Order 1 for line 8
- Order 2 for line 7
- Order 3 for line 6
- Order 4 for line 5
- Order 5 for line 4
- Order 6 for line 3
- Order 7 for line 2
- Order 8 for line 1
Dial codes to access Line Groups for outgoing calls. 
						

							
Line Groups
226◆Features DSX Software Manual
Programming
-
3.In 3201-[01-64]: Line Group  (page 833), be sure lines are properly assigned to their respective groups.
- A line can be in more than one group.
1.In  2131-[01-64]: Line Access  (page 763), enter 2 (outgoing) or 3 (full) for each line the extension should 
be able to access.
2.In  2133-[01-64]: Line Group Access  (page 765), enter Ye s for each group the extension should be able to 
access.
1.In  1301-[01-10]: Function Type  (page 620) for the digit 9, enter 3 (Line Group).
2.In 1301-[01-10]: Expected Number of Digits  (page 620) for the digit 9, enter 2.
- To provide Line Group Routing (dial 9), change this entry to 1.
Other Related Features
Features Loop Keys  (page 233)
Switched and Fixed Loop Keys use the system’s Line Groups.
Line Group Routing  (page 223)
With Line Group Routing enabled, extension users can press INTERCOM and dial 9 to place outgo-
ing calls.
IntraMail Features
None
Operation
1.Verify the Line Group con figurations.
2.Make sure the extension has access to the Line Groups.
3.Verify that the dialing plan setup allows dialing Line Groups (90-98).
Using Line GroupsIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
• By default, pressing Intercom and dialing 911 or lifting the handset and\
 dialing 911 will not call emergency services.
To place a call over a Line Group:
1.
Lift the handset and press INTERCOM.
2.Dial the Line Group code (90-98). • If you hear busy tone and your extension has Line Queuing, you can dial 
2 to queue for a line to become free. 
If you hang up, the system converts the queue to a Line Callback.
• If you hear dial tone after dialing 9, Line Group Routing is enabled.
3.Dial your outside number. 
						

							
Line Keys
DSX Software ManualFeatures◆227
Features
Line Keys
Description
A line key provides an extension user with one-button access to outside lines. The extension user just presses 
a line key to place or answer a call on the line. There is no need to dial codes to access or intercept outside 
calls. In addition, a line key provides a Busy Lamp Field (BLF) for the line to which it is assigned (s\
ee the 
table below).
Answering Priority
When multiple calls ring an extension simultaneously, the system services the ringing calls in the follow-
ing order:
1.Ringing Intercom call
2.Line or loop key (from lowest to highest)
Conditions
• None
Default Setting
• (DSX-80/160) Keys 1-12 are line keys for lines 1-12.
• (DSX-40) Keys 1-8 are line keys for lines 1-8.
Press a line key for one-touch access to an outside line.
Line Key BLF Indications
When the key is: The line is:
Off Idle or not installed
On (red) In use or on Exclusive Hold at a co-worker’s extension
On (green) In use at your extension
Wink On (red) On System Hold at a co-worker’s extension
Wink On (green) On System Hold at your extension
Double Wink On (green) On Exclusive Hold or recalling your extension Slow Flash (red) Ringing into the system
Slow Flash (green) Ringing or recalling directly to your extension 
						

							
Line Keys
228◆Features DSX Software Manual
Programming
1.To set up a line key on an extension:
- In  2121-[01 to 24]: Feature Key Codes  (page 758), enter 
03.
- In  2121-[01 to 24]: Feature Key Data  (page 758), enter the line number (
1-64).
2.To set up a line key on a DSS Console:
- In  2402-[01-60]: DSS Console Key Codes  (page 801), enter 
03.
- In  2402-[01-60]: DSS Console Key Data  (page 801), enter the line number (
1-64).
3.In 2111-05: Key Access for Outside Lines  (page 732), enter Ye s.
- This option  does not restrict loop keys.
1.In 2131-[01-64]: Line Access  (page 763), enter one of the following:
-
1 for incoming access only
-2 for outgoing access only
-
3 for full access
1.If yes:
- In  2132-[01-64]: Line Ringing  (page 764) enter the ring type:
1 for day and night ringing
2 for night ringing only
3 for delay ringing day and night
- For delay ringing (option 4 only), in  1604-01: Delay Ring Timer (page 678) adjust the Delay Ring 
timer as required.
2.If no:
- In  2132-[01-64]: Line Ringing  (page 764) 
0 (lamp only - no ringing).
Other Related Features
Features
Automatic Handsfree  (page 30)
Automatic Handsfree allows the keyset user to answer a call ringing a line key without lifting the 
handset; they just press the line key instead.
Central Of fice Calls, Placing  (page 78)
Line Keys give a user one-touch access to speci fic lines.
Direct Inward Line  (page 109)
When you assign a line as a DIL, it continues to  flash its previously programmed line/loop key assign-
ments. It will ring line/loop keys only after diverting to Key Ring.
Distinctive Ringing  (page 135)
By using Key Ring Override, Distinctive Ringing allows an extension user to set up unique ringing for 
their line keys.
Loop Keys  (page 233)
Loop keys also provide one-button access to lines.
Ringing Line Preference  (page 295)
Ringing Line Preference allows an extension user to answer a call ringing a line key just by lifting 
the handset.
IntraMail Features
None
1.Set up line keys for the extension or DSS Console.
2.Set the access for the line assigned to the line key.
3.Should the line key ring for incoming calls? 
						

							
Line Keys
DSX Software ManualFeatures◆229
Features
Operation
User Programmable Feature
Using your Line KeysIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To place a call using a line key:
1.
Lift the handset.
2.Press the line key.
3.Dial the outside number.
To answer an incoming call using a line key.1.
Listen for ringing and look for the  flashing line key.
• Line keys that  flash red are for you and your co-workers.
• Line keys that  flash green are just for you (such as DILs and transfers).
2.Lift the handset.
3.Press the  flashing line key.
• If you have Ringing Line Preference, lifting the handset answers the call.
• If you have Automatic Handsfree, while on a call you can press another line key to put your  first call on Hold.
Setting Line Key Ringing
Feature Mnemonic Operation Access Level
Line Keys#RA (#72) #RAL + Line key repeatedly to select ringing mode + 
SPEAKER to exit.
• Line keys  flash as follows:
- Lamp only = On red
- Immediate ring = On green
- Delay ring = Fast  flash green
- Night ring = Slow  flash green 2-5 
						

							
Line Queuing / Line Callback
230◆Features DSX Software Manual
Line Queuing / Line Callback
Description
Line Queuing
Line Queueing permits an extension user to queue (wait in line) on hook for a busy line or Line Group to 
become free. The system connects the queued extension as soon as the line is available. The user does not 
have to manually retry the line later.
Line Callback
After queuing for a line, the extension user just hangs up to convert the Line Queue into a Line Callback. 
When the line becomes free, the system automatically recalls the extension. As soon as the extension user 
answers the callback ring, the system connects the extension to the line.
An extension user can leave a Line Callback for many lines. The system processes the callbacks as the lines 
become free. In addition, many extensions can leave a Line Callback for the same line. The system processes 
the Callbacks on a first-in/ first-out (FIFO) basis.
If an extension user leaves a Line Callback request and then fails to answer the callback ring, the system can-
cels the Callback.
Line Queuing Priority
Selected extensions can have Line Queuing Priority enabled in their Class of Service. If more than \
one 
extension queues or leaves a Callback for a busy line, the system services the extension with Line Queuing 
Priority  first. If more than one extension with priority is queued for the same busy line, the system services 
the priority extensions on a  first-in/ first-out (FIFO) basis.
Conditions
• A system reset or power failure cancels all Line Callbacks system-wide.
Default Setting
• Line Queuing Priority disabled.
- When all lines are busy,  Line Queuing lets a user wait in line for a line to become free.
- Line Callback  will automatically call the user back when a line is available.