NEC Dsx 34b Manual

							
Extension Hunting
DSX Software ManualFeatures◆161
Features
Transfer to Hunt GroupBusy/Ring No Answer All Calls (Type 3) Circular and Terminal Hunting
Routing to Busy UCD Group with Over flow
1603-01: Transfer Recall Timer  
(page 675)
1601-03: Call Forward No Answer  Timer (page 670) Call rings extension A for the 
Transfer Recall 
time.
Call transferred to extension A, which is the sin-
gle member of a type 3 hunt group that is set up 
to hunt to extension B.
If unanswered at extension A, the call hunts to 
extension B which is the single member to a type 
5 UCD Group that is set up to over flow to exten-
sion C.
Extension B
The call now rings extension B for the  Call 
Forward No Answer  time.
1601-03: Call Forward No Answer  Timer (page 670)
If a UCD Group member does not become free, 
the call diverts to the programmed over flow desti-
nation.
If still unanswered, the call diverts to Key Ring.
Busy UCD MasterIf unanswered at extension B, the call 
camps-on to the busy UCD master exten-
sion number.
1601-04: UCD No Answer Timer  
(page 670) The call camps-on to the UCD Group for the 
UCD No Answer
 interval, waiting for a member 
to become free. Note that the Call Coverage 
Delay timer also starts now. See  Call Coverage 
Keys  (page 40) for more.
UCD
Over flow
The call the rings the over flow destination 
for the  Call Forward No Answer  time. 
						

							
Extension Hunting
162◆Features DSX Software Manual
DIL (no overflow) to Hunt GroupBusy/Ring No Answer All Calls (Type 3)
Circular and Terminal Hunting
DIL (with overflow) to Hunt GroupBusy/Ring No Answer All Calls (Type 3)
Circular and Terminal Hunting
1601-02: DIL No Answer Timer
 
(page 669)
1601-02: DIL No Answer Timer  
(page 669) DIL rings programmed DIL destination for the 
DIL No Answer
 time.
DIL (with no over flow) directly rings hunt group 
member.
If unanswered, call rings the next and succeeding 
members for the  DIL No Answer time.
If still unanswered, call diverts to Key Ring.
1601-02: DIL No Answer Timer  
(page 669)
1601-02: DIL No Answer Timer  
(page 669) DIL rings programmed DIL destination for the 
DIL No Answer
 time.
DIL (with overflow) directly rings hunt group 
member.
If unanswered, call rings the next and succeeding 
members for the  DIL No Answer time.
If still unanswered, call diverts to Key Ring.
1601-02: DIL No Answer Timer  
(page 669) If unanswered at the last extension, the DIL rings 
the programmed over
flow destination for the  DIL 
No Answer  time. 
						

							
Extension Hunting
DSX Software ManualFeatures◆163
Features
Outside Call on Hold at Hunt Group MemberBusy/Ring No Answer All Calls (Type 3)
Circular and Terminal Hunting
Other Related Features
Features
Call Coverage Keys  (page 40)
A keyset can have a Call Coverage key for a UCD Group master number. The key will ring if a call 
comes into the group while all members are busy.
Call Forwarding  (page 44)
• If a member of a Circular or Terminal Hunting group forwards their calls, hunting will follow Call  Forwarding.
• Calls to a UCD Group  will not follow Call Forwarding at a group member’s extension. However, calls 
directed to the group member’s extension (such as DILs and transferred calls)  will follow the Call For-
warding set up at the extension.
Direct Inward Line  (page 109)
DILs to a Circular or Terminal Hunting group member initiate hunting. In addition, DILs to a UC\
D 
Group master number ring the UCD Group directly. To put DILs to a UCD Group master number into 
the night mode, press a uniquely programmed  UCD Master Night key. See  Night Service / Night Ring  
(page 252) for more.
Directory Dialing  (page 131)
Intercom Directory Dialing will show UCD Group names.
Do Not Disturb  (page 143)
Placing an agent in DND temporarily removes it from the UCD Group.
Flexible Numbering Plan  (page 179)
UCD Hunting group master numbers cannot be in the extension number range. By default, the sys-
tems uses codes beginning with 0 for operator access and 9 for line/line group access.
Group Mailbox  (page 497)
If a call into a UCD Group over flows to voice mail, it is picked up by the UCD Group Mailbox.
Group Ring  (page 189)
Group Ring calls do not activate hunting.
Intercom  (page 211)
Voice-announced Intercom calls do not initiate hunting.
Music on Hold  (page 246)
If Music on Hold is enabled for transferred calls, a caller transferred \
to a busy UCD Group hears 
MOH.
1603-02: Hold Recall Timer
 
(page 675)
1601-01: Line No Answer Timer  
(page 669) If not picked up, outside call recalls the extension 
that put it on Hold after the Hold Recall time.
Hunt group member puts outside call on Hold.
The call then rings the extension that put it on 
Hold for the Line No Answer time.
If still unanswered, call diverts to Key Ring. 
						

							
Extension Hunting
164◆Features DSX Software Manual
Night Service / Night Ring (page 252)
To put DILs to a UCD Group master number into the night mode, press a uni\
quely programmed  UCD 
Master  Night key.
Transfer  (page 358)
• Outside calls transferred to a Terminal or Circular Hunting group member activate hunting. In addi- tion, outside calls transferred to a UCD Group master number activate hunting.
• When handling Transfer recalls, Call Forwarding has priority over Extension Hunting. See  Interaction 
Between Call Forwarding, Extension Hunting, and Transfer Recall  (page 359) for more.
Voice Mail  (page 372)
• To set up extension over flow to voice mail, turn to  Extension Hunting to Voice Mail  (page 478).
• For Terminal and Circular Hunting, unsupervised transfers (UTRF) from the v\
oice mail Automated  Attendant route like outside calls. Supervised transfers (STRF) from the voice mail Automated Atten-
dant route like Intercom calls. In either case, unanswered calls eventually route the initially called 
extension’s mailbox.
IntraMail Features None 
						

							
Extension Hunting
DSX Software ManualFeatures◆165
Features
Operation
Sending a Call to a Terminal or Circular Hunting GroupIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To send a call to a Terminal or Circular Hunting Group:
1.
Do one of the following.
a.Transfer an outside call to a hunt group member.
b.Set up a DIL to a hunt group member.
c.Place a ringing Intercom call to a hunt group member.
d.Set up a hunt group member as a line’s over flow destination.
Sending a Call to a UCD GroupIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To send a call to a UCD Group:
1.
Do one of the following.
a.Transfer a call to the UCD Group master number.
b.Set up a DIL to the UCD Group master number.
c.Place an Intercom call to the UCD Group master number.
d.Set up the UCD Group master number as a line’s over flow destination.
Removing/Reinstalling your Extension from your UCD GroupIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To temporarily remove/reinstall your extension from your UCD Group:
1.
Press INTERCOM and dial *5.
2.Do one of the following:
a.Dial 4 to return your extension to your UCD Group.
b.Dial 6 to remove your extension from your UCD Group.
3.Press SPEAKER to hang up. 
						

							
Extension Locking
166◆Features DSX Software Manual
Extension Locking
Description
Extension Locking allows a keyset extension user to secure their phone when they leave the of fice. The user 
may want to do this if their phone has Toll Restriction and Class of Service options enabled that could be 
easily abused.  While locked, the restrictions set up in Class of Service 15 and Toll Level 7 are in force at 
the extension.  When the user returns, they just unlock their extension to return it to normal operation.
You’ll need to program the restrictions in Class of Service 15 and Toll Level 7 separately. See the  Class of 
Service  (page 88) and  Toll Restriction  (page 351) features for more.
Walking Class of Service and Extension Locking
Walking Class of Service overrides Extension Locking. For example:
❥Extension 301 is permitted by their Class of Service and Toll Restriction to use Paging and place long 
distance calls.
❥Extension 306 locks their extension. While locked, Class of Service 15 prevents Paging and Toll Level 7 prevents long distance calls. These features are no longer available at extension 306.
❥The extension 301 user goes to extension 306 and implements Walking Class of Service.
❥The extension 301 user can then use 306 to make long distance calls and Page (even though 306 was locked to prevent those features).
Conditions
• None
Default Setting
• Extension Locking is disabled in an extension’s Class of Service.
• There are no PIN codes entered by default. In addition:
-An extension user can dial 
INTERCOM + ##6 to enter or change their PIN number.
- The operator can dial 
INTERCOM + ##3 to erase a co-worker’s PIN number and unlock their 
extension.
Programming
1.In  2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes:
- In  1412-03: Station Locking  (page 649), enter 
Ye s.
-
In 2102-04: User Programming Access Level  (page 725), make sure at least the operator has access 
level 4 or 5. (This allows the operator to erase a co-worker’s PIN number and unlock their extension).
- In  2102-05: Station PIN Code  (page 725), assign PIN numbers to extensions (4 digits, using 0-9. # 
and *).
3.If no:
- In  1412-03: Station Locking  (page 649), enter 
No.
Other Related Features
Features
Walking Class of Service  (page 392)
Extension Locking and Walking Class of Service share the same PIN code.
IntraMail Features None
When they leave the of fice, a keyset user can secure their phone to prevent unauthorized use.
1.Should an extension have Extension Locking capability? 
						

							
Extension Locking
DSX Software ManualFeatures◆167
Features
Operation
Locking and Unlocking Your ExtensionIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To lock your extension:
1.
Press INTERCOM and dial ##5.
• While your extension is locked, 
DND winks on and you hear pulsating dial tone when you press INTERCOM.
To unlock your extension:
1.
Press INTERCOM and dial ##5.
Your hear pulsating dial tone when you press 
INTERCOM.
2.When you see ENTER PIN CODE:
• Enter your PIN number + 
HOLD.
Entering or Changing Your PIN NumberIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To enter your PIN number (if you don’t have one assigned):
1.
Press INTERCOM and dial ##6.
2.When you see ENTER NEW PIN:
• Enter your new PIN number + HOLD.
• When entering your PIN number: - 
CLEAR erases your entire entry.
- 
REDIAL backspaces over (erases) the last digit entered.
3.When you see REENTER NEW PIN:
• Con firm your entry by reentering your new PIN number.
4.When you see NEW PIN ACCEPTED:
[Exit]
[Exit]
To change your PIN number (if you already have one assigned):
1.
Press INTERCOM and dial ##6.
2.When you see ENTER PIN CODE: 
• Enter your current PIN number + HOLD.
3.When you see ENTER NEW PIN:
• Enter your new PIN number + HOLD.
• When entering your PIN number: - 
CLEAR erases your entire entry.
- 
REDIAL backspaces over (erases) the last digit entered.
4.When you see REENTER NEW PIN:
• Con firm your entry by reentering your new PIN number.
5.When you see NEW PIN ACCEPTED:
[Exit]
[Exit]Select to exit PIN number programming. 
						

							
Extension Locking
168◆Features DSX Software Manual
Unlocking an Extension from the Attendant’s PhoneIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To unlock an extension (and clear the extension’s PIN number) from the attendant’s phone:
1.
Press INTERCOM and dial ##3.
• You must have a PIN number entered for your phone to use this feature.
2.When you see ENTER PIN CODE:
• Enter your PIN number + 
HOLD.
3.When you see ENTER EXTENSION:
• Enter the number of the extension you want to unlock + 
HOLD.
4.When you see CLEAR PIN: xxx, do one of the following:
[YES]
[YES]Select to unlock the extension entered in step 3 above.
[NO]
[NO]Select to back up to step 2 without unlocking. 
						

							
Feature Keys
DSX Software ManualFeatures◆169
Features
Feature Keys
Description
Each keyset has Feature Keys. These Feature Keys simplify placing calls, answering calls and using certain 
features. You can customize the function of any keyset’s Feature Keys from the system program and the User 
Programmable Features.
The 
22-Button Standard and Display Tele-
phones
 feature 12 Feature Keys.
The 
34-Button Display Telephone features 24 
Feature Keys.
The 
34-Button Super Display Telephone also 
features 24 Feature Keys.
You can assign the following types of Feature Keys to an extension.
Feature Keys simplify feature operation.
• Account Code • Intercom Directory Dialing • Park Orbit
• Call Coverage (immediate,  delayed or no ring) • Line keys • Reverse Voice Over
• Call Forwarding • Message Center • Save Number Dialed
• Call Timer • Loop Key, Fixed • Speed Dial, Personal
• Group Call Pickup (immedi- ate, delayed or no ring) • Loop Key, Switched • Speed Dial, System 
						

							
Feature Keys
170◆Features DSX Software Manual
Conditions
• If you unplug a 34-button telephone and replace it with a 22-button telephone, Feature Keys 13-24 are 
inaccessible. However, the system still retains the programming for those keys.
Default Setting
• In DSX-80/160, keys 1-12 are line keys for lines 1-12 and keys 13-24 are unde fined.
• In DSX-40, keys 1-8 are line keys for lines 1-8 and keys 9-24 are unde fined.
• For attendants: - Key 12 (on 22-button) or key 24 (on 34-button) is an Operator Call Key.
Programming
1.In  2121-[01 to 24]: Feature Key Codes  (page 758), enter the key code for the Feature Key you are pro-
gramming. - Refer to the  Extension Feature Key Assignments  chart below for the key codes.
2.In 2121-[01 to 24]: Feature Key Data  (page 758), enter the data for the key code selected.
- Refer to the  Extension Feature Key Assignments  chart below for the key codes.
1.If yes, in 2111-05: Key Access for Outside Lines  (page 732) enter Ye s.
- This option does not restrict loop keys.
- Also review the following feature for more on setting up outside calling: - Central Of fice Calls, Answering  (page 74)
-  Central Of fice Calls, Placing  (page 78)
2.If no, be sure the extension has at least one loop key for incoming calls.
- This provides an answering point for incoming calls if the extension doesn’t have line keys.
Extension Feature Key Assignments
• Headset key • Night key • Split
• Hotline • Page Zones • Voice Mail Conversation  Record
1.Set up an extension’s Feature Keys.
1.Are any of the extensions Feature Keys set up as line keys?
Extension Feature Key Assignments  (Page 1 of 6)
Key TypeDescriptionKey Code and DataOperation
Unde fined
Use this option to designate a Feature Key as 
unde fined (no function).00N/A
Loop Key 
(Switched)
(page 233) Use this option to assign a Feature Key as a 
Switched Loop key.
01• Press the key to 
place or answer call.
Busy Lamp Field (BLF)
Off. . . . . . . . .Loop key idle.
On (green) . . . .You are busy on a loop key call.
Slow Flash . . . .Line is ringing.