NEC Dsx 34b Manual

							
Door Box
DSX Software ManualFeatures◆151
Features
Transfer  (page 358)
An extension user cannot Transfer a call to a Door Box.
IntraMail Features None
Operation
Calling from the Door BoxIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To place a call from the Door Box:
1.
Press the Door Box call button.
2.When someone inside the building answers your call, speak toward the Door Box. • Once you press the call button, you can not control the call. You must wait for someone to answer.
Calling to the Door BoxIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To place a call to the Door Box from a keyset:
1.
Lift handset and press INTERCOM.
• At a single line set, just lift the handset.
2.Dial the Door Box extension number. • You hear two beeps, then conversation with the visitor at the door.
Answering Door Box ChimesIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To answer Door Box chimes or ringing:
1.
Lift the handset. • Door Box chimes are not available at single line telephones.
Controlling the Door StrikeIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To activate the Door Box relay (which in turn controls the door strike):• Once set up in programming, this option is available to any member of the Door Box Ring Group as well as any extension with a Call Coverage key for the Door Box Ring Group.
1.Place or answer a Door Box call.
2.Do one   of the following.
a.[Open]
[Open]Select to open the Door Box relay (if closed/activated). • Alternately press 
FLASH.
b.[Close]
[Close]Select to close the Door Box relay (if open/deactivated).• Alternately press 
FLASH.
c.At a single line telephone, hook flash to open or close the Door Box relay, 
						

							
Equal Access Compatibility
152◆Features DSX Software Manual
Equal Access Compatibility
Description
See Toll Restriction  (page 351) for more. 
						

							
Extended Ringing
DSX Software ManualFeatures◆153
Features
Extended Ringing
Description
Extended Ringing forces an unanswered call to ring a telephone an extended number of times before rerout-
ing. This helps a users that cannot get to their phone quickly to pick up cal\
ls (such as a warehouse worker). 
Extended Ringing is available with the following features:
❥Direct Inward Line
DILs ring for an extended period before routing to the over flow destination.
❥Transfer
Transferred outside calls ring for an extended period before recalling the transferring extension.
Conditions
• None
Default Setting
• Disabled.
Programming
1.In  2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes, in 1401-02: Extended Ring  (page 628) enter Ye s.
3.If no, in 1401-02: Extended Ring  (page 628) enter No.
1.If yes, leave 1604-03: Extended Ringing Timer  (page 678) at its current setting.
1.If no, adjust 1604-03: Extended Ringing Timer  (page 678) as required.
Other Related Features
Features
Direct Inward Line  (page 109)
With Extended Ringing, a call rings longer at its destination before diverting to Key Ring.
Transfer  (page 358)
With Extended Ringing enabled, transferred outside calls ring the destina\
tion extension longer before 
recalling the transferring extension.
IntraMail Features None
Operation
None
Lets calls ring longer that usual to assist co-workers that can’t readily get to their phones.
1.Should the extension have Extended Ringing capability?
2.Does Extended Ringing ring for an adequate time before the call reroutes? 
						

							
Extension Hunting
154◆Features DSX Software Manual
Extension Hunting
Description
Extension Hunting routes calls to a predefined group of hunt group member extensions. A call rings in 
sequence through the hunt group until answered at a member extension. Extension Hunting is helpful, for 
example, for a group of co-workers that share responsibility for answering calls. Each call cycles through the 
group until an available member picks it up.
There are three types of Extension Hunting:
❥Circular Hunting
❥Terminal Hunting
❥Uniform Call Distribution (UCD) Hunting
Circular Hunting
A Circular Hunting group consists of a group of extensions programmed into a Circular Hunting list. A call 
unanswered at a member extension rings the next extension in the programmed list. If unanswered, the call 
will continue to cycle through the hunt group. Depending on the hunt type (see below), Circular Hunting 
will occur for transferred outside calls, DILs to a hunt group member, and ringing Intercom calls. Hunting 
does not occur for Key Ring and Ring Group calls.
There are four types of Circular Hunting:
❥Ring No Answer Outside Calls  (Option 1)
Hunting will occur for unanswered outside calls. Hunting will not occur \
for unanswered ringing Inter-
com calls or while the member extension is busy.
❥Busy/Ring No Answer Outside Calls  (Option 2)
Hunting will occur for unanswered outside calls and for outside calls to\
 the member extension while it is 
busy. Hunting will not occur for ringing Intercom calls.
❥Busy/Ring  No Answer All  Calls  (Option 3)
Hunting will occur for unanswered outside and ringing Intercom calls, an\
d for outside and ringing Inter-
com calls to the member extension while it is busy.
❥Busy Outside Calls  (Option 4)
Hunting will occur for outside calls to the member extension while it is busy. Hunting will not occur for 
unanswered outside and ringing Intercom calls.
Automatically route calls to co-workers that work closely together.
Overview of Circular Hunting
When setting up Circular Hunting, do not program the last extension in the group to hunt back to the 
fi rst . Instead, program the last extension to hunt to the second extension in the group. 
• To achieve Circular Hunting, send calls to the  first extension in the group.
• See  Setting Up Circular Hunting  (page 157) for more on programming Circular Hunting.
Programmed Hunt Order
302 -> 303 -> 304 -> 305 -> 302
• Send call to extension 302.
• Hunting will not proceed past extension 305. If the call is unanswered at 305, it follows normal recall/ routing programming.
• For example, a transferred call will recall the transferring extension and, if still unanswered, go to Key Ring.
Programmed Hunt Order302 -> 303 -> 304 -> 305 -> 303• Send call to extension 302.
• Hunting will circulate normally, excluding extension 302. 
						

							
Extension Hunting
DSX Software ManualFeatures◆155
Features
Circular Hunting Notes:
❥For type 3 hunting, an Intercom call will stop hunting when it voice-announces. Extension Hunting fol-
lows the Handsfree Answerback/Forced Intercom Ringing setup at each extension.
❥Placing an extension in DND temporarily removes it from the Circular Hunting group.
Terminal Hunting
A Terminal Hunting group consists of a group of extensions programmed into a Terminal Hunting list. A call 
unanswered at a member extension rings the next extension in the programmed list. The call will cycle 
through the group once, until it reaches the last extension in the list. Unlike Circular Hunting, the call will 
not cycle back to the top of the hunt list. Depending on the hunt type (see \
below), Terminal Hunting will 
occur for transferred outside calls, DILs to a hunt group member, and ringing Intercom calls. Hunting does 
not occur for Key Ring and Ring Group calls.
Just like Circular Hunting, there are four types of Terminal Hunting:
❥Ring No Answer Outside Calls  (Option 1)
Hunting will occur for unanswered outside calls. Hunting will not occur \
for unanswered ringing Inter-
com calls or while the member extension is busy.
❥Busy/Ring No Answer Outside Calls  (Option 2)
Hunting will occur for unanswered outside calls and for outside calls to\
 the member extension while it is 
busy. Hunting will not occur for ringing Intercom calls.
❥Busy/Ring  No Answer All  Calls  (Option 3)
Hunting will occur for unanswered outside and ringing Intercom calls, an\
d for outside and ringing Inter-
com calls to the member extension while it is busy.
❥Busy Outside Calls  (Option 4)
Hunting will occur for outside calls to the member extension while it is busy. Hunting will not occur for 
unanswered outside and ringing Intercom calls.
Terminal Hunting Notes:
❥If a call cycles through the entire Terminal Hunting group and remains unanswered, it follows normal  recall/routing programming. For example, a transferred call will recall the transferring extension and, if 
still unanswered, go to Key Ring.
❥Placing an extension in DND temporarily removes it from the Terminal Hunting group.
❥For type 3 hunting, an Intercom call will stop hunting when it voice-announces. Extension Hunting fol-lows the Handsfree Answerback/Forced Intercom Ringing setup at each extension.
Uniform Call Distribution (UCD) Hunting
Like Circular and Terminal Hunting, a UCD Hunting also consists of a group of extensions programmed into 
a hunt list. The system routes calls into a UCD Group according to the frequency of use of the member 
extensions. The  first extension rung is the member that has been idle the longest. The last extension rung is 
the member that has been idle the shortest.
Each member of the group is additionally associated with a UCD Master Ex\
tension Number. To activate 
UCD Hunting, an incoming call must route to the UCD Group master number. This is done by placing an 
Intercom call to the master number, transferring a call to the master number or setting up a DIL to the ma\
ster 
number. When all members of the UCD Group are busy, the call can route to the programmed UCD Over-
fl ow destination.
The system provides up to 8 UCD Groups (1-8). The UCD Group master numbers are prede fined as 700-707 
(with 700 reserved for voice mail), but can be any valid extension number not already in use.
UCD Hunting and Call Coverage Keys
If an extension has a Call Coverage key for a UCD Group, the key will ring if a call comes into the group 
while all members are busy. This allows extension users to “cover” UCD Groups when they are busy.
If you set up the UCD Group with no members, the Call Coverage key will ring whenever a call comes into 
the group. This type of group functions as a “dummy” (phantom) extension. 
						

							
Extension Hunting
156◆Features DSX Software Manual
❥Calls to the “dummy” extension activate the Call Coverage keys on the covering extensions.
❥Co-workers can transfer calls into the group. They will ring all Call Coverage keys for the group. If unan-
swered, a call transferred into the group follows the programmed UCD Group over flow destination (as 
do unanswered calls). It will not recall to the transferring party.
❥A  UCD Master  night key for the group will control the night termination of any Direct Inward Lines 
(DILs) terminated to the group. For example, you can have a DIL to the UCD Group during the day (e.g., 
701) and IntraMail at night (e.g., 700). When an extension user presses the  UCD Master night key for the 
group, the DILs route to IntraMail.
❥DILs to the group ring the Call Coverage keys on the covering extensions.
UCD Hunting Notes:
❥Unanswered transferred calls and DILs continue to cycle through the UCD Group as long as an agent  is available. 
❥Placing an extension in Do Not Disturb temporarily removes it from the UCD Group.
❥Intercom calls to the UCD Group master number always ring the agent extensions.
❥You can set up a UCD Group to over flow to voice mail. Use  2302-01: UCD Group Over flow Destination  
(page 792) to set up this option. Do not use  3112-03: Day Overflow Destination  (page 820).
- If a call into a UCD Group over flows to voice mail, it is picked up by the UCD Group Mailbox. See 
Group Mailbox  (page 497) for more.
❥To put DILs to a UCD Group master number into the night mode, press a uni\
quely programmed System 
Mode UCD Master Night key. See  Night Service / Night Ring (page 252) for more.
Conditions
• None
Default Setting
• Hunting is not set up.
• UCD Group master numbers are prede fined as shown in the following table. If required, you can reas-
sign the UCD Group master numbers in  1315-01: UCD Group Master Extension Number  (page 627).
UCD Group Default Assignments
UCD Group Default Master Number
1 700
2 701
3 702
4 703
5 704
6 705
7 706
8 707 
						

							
Extension Hunting
DSX Software ManualFeatures◆157
Features
Programming
Setting Up Circular Hunting
1.In 2115-01: Hunt Type  (page 746), assign the hunt type for each extension in the group.
-
1 = Ring No Answer Outside Calls
-
2 = Busy/Ring No Answer Outside Calls
-
3 = Busy/Ring No Answer All Calls
-
4 = Busy Outside Calls
1.In  2115-01: Hunt Destination  (page 746), set up the circular hunt routing.
- Each extension should route to the next in the group.
- The last extension should route back to the second. See the  Overview of Circular Hunting 
(page 154) chart for more.
1.If yes:
- Leave  1601-03: Call Forward No Answer Timer  (page 670) and 1603-01: Transfer Recall Timer  
(page 675) at their current settings.
2.If no:
- To change how long the  first member of the group rings, adjust  1603-01: Transfer Recall Timer 
(page 675) as required.
- To change how long the next and succeeding members of the group ring, adjust  1601-03: Call For-
ward No Answer Timer  (page 670) as required.
1.If yes, leave 1601-02: DIL No Answer Timer  (page 669) at its current setting.
2.If no, adjust 1601-02: DIL No Answer Timer  (page 669) as required.
Setting Up Terminal Hunting
1.In 2115-01: Hunt Type  (page 746), assign the hunt type for each extension in the group.
-
1 = Ring No Answer Outside Calls
-
2 = Busy/Ring No Answer Outside Calls
-
3 = Busy/Ring No Answer All Calls
-
4 = Busy Outside Calls
1.In  2115-01: Hunt Destination  (page 746), set up the terminal hunt routing.
- Each extension (except the last) should route to the next in the group.
- For the last extension, press 
CLEAR to unde fine the hunt assignment.
1.Assign the hunt type to each extension in a Circular Hunting Group?
2.Set up the hunt destination routing.
3.Do calls ring a hunt group member for the correct interval before routing to the next extension?
4.Do DILs ring a hunt group member for the correct interval before routing to the next extension?
1.Assign the hunt type to each extension in a Terminal Hunting Group?
2.Set up the hunt destination routing. 
						

							
Extension Hunting
158◆Features DSX Software Manual
1.If yes:
- Leave  1601-03: Call Forward No Answer Timer  (page 670) and 1603-01: Transfer Recall Timer  
(page 675) at their current settings.
2.If no:
- To change how long the  first member of the group rings, adjust  1603-01: Transfer Recall Timer 
(page 675) as required.
- To change how long the next and succeeding members of the group ring, adjust  1601-03: Call For-
ward No Answer Timer  (page 670) as required.
1.If yes, leave 1601-02: DIL No Answer Timer  (page 669) at its current setting.
2.If no, adjust 1601-02: DIL No Answer Timer  (page 669) as required.
1.If yes, for 2115-01: Hunt Destination  (page 746) enter 700 (the voice mail master number).
- See  Extension Hunting to Voice Mail  (page 478) for more.
3.Do calls ring a hunt group member for the correct interval before routing to the next extension?
4.Do DILs ring a hunt group member for the correct interval before routing to the next extension?
5.Do you want an extension to over flow to voice mail when unanswered, busy, or in DND? 
						

							
Extension Hunting
DSX Software ManualFeatures◆159
Features
Setting Up UCD Hunting
1.In 2115-01: Hunt Type  (page 746), make sure each extension in the UCD Group has hunt type 05.
1.In 2115-01: UCD Group Master Number  (page 746), make sure each extension in the same UCD Group 
has the same master number. - Normally, group 1 (master number 700) is reserved for voice mail.
1.If yes, assign new master numbers in  1315-01: UCD Group Master Extension Number  (page 627).
2.If no, leave the assignments in 1315-01: UCD Group Master Extension Number  (page 627) unchanged.
1.If yes:
- In  2302-01: UCD Group Over flow Destination  (page 792) enter the over flow destination. The des-
tination can be: - An  extension.
- A Ring Group.
- Another UCD Group master number (including the voice mail master number).
- If over flowing to voice mail, turn to  UCD Group Mailbox (page 497) for more.
- In  1601-04: UCD No Answer Timer  (page 670), set the overflow timer as required.
2.If no, don’t enter a destination in  2302-01: UCD Group Overflow Destination  (page 792).
1.If yes, leave 1601-03: Call Forward No Answer Timer  (page 670) at its current setting.
1.If no, adjust 1601-03: Call Forward No Answer Timer  (page 670) as required.
1.If yes, leave 1601-02: DIL No Answer Timer  (page 669) at its current setting.
2.If no, adjust 1601-02: DIL No Answer Timer  (page 669) as required.
1.Assign hunt type 05 to each member of the UCD Group.
2.Make sure all group members have the same master extension number.
3.Do you want to change the UCD Group master numbers?
4.When all UCD Group members are busy, should calls over flow to an alternate destination?
5.Do calls ring an idle group member for the correct interval before routing to the next member?
6.Do DILs to the master number ring an idle hunt group member for the correct interval before 
routing to the next extension? 
						

							
Extension Hunting
160◆Features DSX Software Manual
Extension Hunting Timers
The following diagrams show how the system implements various timers when handling Extension Hunt-
ing calls.
Transfer to Hunt GroupBusy/Ring No Answer All Calls (Type 3)
Circular and Terminal Hunting
1603-01: Transfer Recall Timer  
(page 675)
1601-03: Call Forward No Answer  Timer (page 670) Call rings 
first member for Transfer Recall time.
Call transferred into hunt group.
If unanswered, call rings the next and succeeding 
members for the Call Forward Ring No Answer 
time.
300If unanswered, call rings extension 300.
1601-03: Call Forward No Answer 
Timer (page 670)If unanswered at extension 300 for the Call For-
ward Ring No Answer time, the call diverts to 
Key Ring.
Key Ring.