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NEC Dsx 34b Manual

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Quick Message
DSX Software ManualIntraMail Features◆561
IntraMail 
Features
1.In  4201-02: Incoming Message Length  (page 872), set the maximum length (1-1045 seconds) for Auto-
mated Attendant callers leaving a Quick Message in a Subscriber Mailbox.
Other Related Features
Features None
IntraMail Features Dial Action Table  (page 465)
Once the Automated Attendant answers, the Dial Action Table provides the dialing options to callers. 
Each digit a caller can dial is assigned a speci fic action (function) in the Dial Action Table. The dial 
action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the 
Answer Table setup.
Next Call Routing Mailbox  (page 552)
The Quick Message without Greeting option (REC2) is typically used whe\
n the mailbox’s Next Call 
Routing Mailbox option allows the caller to dial a digit to leave a message. Otherwise, the caller 
would hear the mailbox greeting twice (once when initially accessing the\
 mailbox and again when 
routed by the Next Call Routing Mailbox).
Operation
3.Set the maximum message length for callers leaving a Quick Message in a mailbox.
Leaving a Quick Message[Super Display Soft Key] - [Keyset Soft Key]
To leave a Quick Message after the Automated Attendant answers:
1.
Dial *.
2.Dial the Subscriber Mailbox number.
3.Do one of the following.
a.Leave message and hang up.
b.
Leave message and dial #.
• Dialing 
# may provide you with additional dialing options. This depends on how the called 
mailbox’s Next Call Routing Mailbox is set up.
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Record and Send a Message
562◆IntraMail Features DSX Software Manual
Record and Send a Message
Description
A Subscriber Mailbox user can record and send a message to any other Subscriber Mailbox. Record and 
Send a Message is the heart of IntraMail’s voice messaging system. It allows co-workers to ef ficiently stay in 
touch and exchange essential information without relying on message slips, memos, o\
r email. 
Recording Options
While recording a message, a Subscriber Mailbox user has several recording options from which to choose. 
The following table shows these options.
Conditions
• None
Default Setting
• Always enabled (a permanent feature).
Programming
1.In 4201-02: Incoming Message Length  (page 872), enter the maximum length of a message a caller can 
leave in a Subscriber Mailbox (
1-4095 seconds).
Other Related Features
Features None
IntraMail Features Listening to Messages  (page 512)
While or after listening to a message, an extension user has many message handling options from 
which to choose.
A Subscriber Mailbox user can record and send a message to any other Subscriber Mailbox.
Message Recording Options
OptionDescription
Options available while recording:
* Pause/resume recording.
E (3) Erase the recording. # End recording.
Dial 0 while recording to hear the list of options.
1.Set the maximum length of a message that can be left in a Subscriber Mailbox.
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Record and Send a Message
DSX Software ManualIntraMail Features◆563
IntraMail 
Features
Operation
Record and Send a Message[Super Display Soft Key] - [Keyset Soft Key]
Log onto Subscriber Mailbox.
RS (77) Record and send a message.[Record] - [Rec]
Enter the number of the mailbox to receive the message.
#Continue.[Continue] - [Cont]
Options available while recording.
*Pause or restart recording.[Resume] - [Resume]
[Pause] - [Pause]
E (3)Erase recording.[Cancel] - [Cancel]
#End the recording.[Done] - [Done]
*Back up and re-enter the mailbox number.[Mailbox] - [Mbox]
[Exit]
Exit without recording and go back to the mailbox Main Menu.
#Exit without recording and go back to the mailbox Main Menu.[Exit] - [Exit]
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Remote Programming
564◆IntraMail Features DSX Software Manual
Remote Programming
Description
You can remotely program IntraMail by using the WindowsTM-based DSX System Administrator PC Program 
running on a PC or laptop. After the initial installation, Remote Programming allows you to customize IntraMail 
to meet the customer’s requirements without being on-site. See the  DSX PC Program User Guide for more.
Conditions
• None
Default Setting
• N/A
Programming
See the DSX PC Program User Guide .
IntraMail programming is available remotely via the System Administrator PC program.
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Remote Programming
DSX Software ManualIntraMail Features◆565
IntraMail 
Features
Other Related Features
Features
None
IntraMail Features Programming Voice Mail  (page 558)
Customize IntraMail using the embedded telephone programming or the sepa\
rately available System 
Administrator PC program.
Operation
See the  DSX PC Program User Guide .
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Routing Mailbox
566◆IntraMail Features DSX Software Manual
Routing Mailbox
Description
Routing Mailboxes are a category of mailboxes normally used to route Automated Attendant calls. A Rout-
ing Mailbox can be an Announcement Mailbox, a Call Routing Mailbox, or a Directory Dialing Mai\
lbox. 
See the following for more on each of Routing Mailbox types:
❥Announcement Mailbox (page 412)
❥Call Routing Mailbox (page 450)
❥Directory Dialing Mailbox  (page 475)
Conditions
• None
Default Setting
• N/A
Programming
See the following:
❥Announcement Mailbox  (page 412)
❥Call Routing Mailbox (page 450)
❥Directory Dialing Mailbox  (page 475)
Other Related Features
Features
None
IntraMail Features Announcement Mailbox  (page 412)
An Announcement Mailbox plays a pre-recorded announcement to Automated Attendant callers with-
out providing dialing options.
Call Routing Mailbox  (page 450)
The Call Routing Mailbox, associated with an Answer Table, speci fies which dialing options (Dial 
Action Table) and announcements are available to Automated Attendant callers.
Directory Dialing Mailbox  (page 475)
A Directory Dialing Mailbox is the Routing Mailbox type required to impl\
ement Directory Dialing.
Operation
See the following:
❥Announcement Mailbox  (page 412)
❥Call Routing Mailbox (page 450)
❥Directory Dialing Mailbox  (page 475)
A category of mailboxes used to route Automated Attendant calls
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Screened Transfer
DSX Software ManualIntraMail Features◆567
IntraMail 
Features
Screened Transfer
Description
Screened Transfer is an Automated Attendant option that allows callers to directly dial system extensions. 
Screened Transfer (and its related feature Unscreened Transfer) allows the IntraMail Automated Attendant to 
transfer outside calls to system extensions without the need for a live receptionist or operator. It is similar to 
telephone system screened transfers in which the transferring party cont\
rols the transfer. After an Automated 
Attendant caller dials an extension, IntraMail calls (screens) the destination extension to see if the transfer 
can go through.
❥If the destination is busy or in DND, the Automated Attendant doesn’t extend the call and immediately  provides the caller with additional options.
❥If the destination is available, the Automated Attendant rings it. If the destination answers, the call goes through. If the destination doesn’t answer within a preset interval, the Automated Attendant doesn’t 
extend the call and provides the caller with additional options.
Screened vs. Unscreened Transfer
Both Screened and Unscreened Transfer allow Automated Attendant callers to directly dial system exten-
sions. The following summarizes the differences between these two types of Automated Attendant transfer.
❥With Unscreened Transfer, calls from the Automated Attendant ring like other transferred calls and dis-play the incoming Caller ID data (if provided by telco and enabled in programming). Screened Transfers 
ring like Intercom calls and do not display Caller ID until the call is answered\
.
❥Both Screened and Unscreened Transfers route unanswered calls to the subscriber’s greeting (recorded or default) so the caller can leave a message. However, only Screened Transfer allows the caller to dial 2 
to reach the Next Call Routing Mailbox options (if programmed). 
Screened Transfer and Inactive Mailboxes
Screened Transfer to an extension can only occur if the destination extension has an active mailbox. If the 
extension’s mailbox is inactive, the Automated Attendant caller hears, “ That is an invalid entry,” and then 
returns to the Automated Attendant.
The table on the next page shows in detail how Screened Transfer operates.
Similar to telephone system screened transfers in which the transferring party controls the 
transfer.
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Screened Transfer
568◆IntraMail Features DSX Software Manual
Conditions
• None
Default Setting
• No Screened Transfer actions assigned.
Screened Transfer (STRF) Operation
•Call  = Call answered by the Automated Attendant.
• Extension  = Extension dialed by Automated Attendant caller.
If Auto Attendant Do Not Disturb is  off
 (see page 427 for more on this feature):
Extension IdleExtension BusyExtension in DND
With Active
Greeting Recorded1. Places a screened (Inter-
com) call to extension.
-If answer
ed, transfers call.
2. If unanswer
ed1:
-With no Next Call Routing 
Mailbox , caller hears greet-
ing and can leave a message.
- With a Next Call Routing 
Mailbox , caller can dial 1 
to leave a message or 2
2 for 
other options. 1.
When busy:
-
With no Next Call Routing 
Mailbox , caller hears greet-
ing and can leave a message.
- With a Next Call Routing 
Mailbox , caller can dial 1 
to leave a message or 2
2 for 
other options. 1.
When in DND:
-
With no Next Call Routing 
Mailbox , caller hears greet-
ing and can leave a message.
- With a Next Call Routing 
Mailbox , caller can dial 1 
to leave a message or 2
2 for 
other options.
With Active  Greet-
ing Not Recorded 1. Places a screened (Inter-
com) call to extension.
-If answer
ed, transfers call.
2. If unanswer
ed1:
-With no Next Call Routing 
Mailbox , IntraMail prompts 
caller to leave a message.
- With a Next Call Routing 
Mailbox , caller can dial 1 
to leave a message or 2
2 for 
other options. 1.
When busy:
-
With no Next Call Routing 
Mailbox , IntraMail prompts 
caller to leave a message.
- With a Next Call Routing 
Mailbox , caller can dial 1 
to leave a message or 2
2 for 
other options. 1.
When in DND:
-
With no Next Call Routing 
Mailbox , caller hears greet-
ing and can leave a message.
- With a Next Call Routing 
Mailbox , caller can dial 1 
to leave a message or 2
2 for 
other options.
If Auto Attendant Do Not Disturb is  on
 (see page 427 for more on this feature):
Extension IdleExtension BusyExtension in DND
With Active  Greet-
ing Recorded or 
Not Recorded1. Sends call immediately to mailbox:
-Plays greeting (if recorded), or
-Prompts caller to start recording.
1 After  the  4222-03: Screened Transfer Timeout  (page 891) interval.2 Dialing 2 routes the call to the Next Call Routing Mailbox for additional dialing options. See  Next Call Routing Mailbox 
(page 552) for more.
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Screened Transfer
DSX Software ManualIntraMail Features◆569
IntraMail 
Features
Programming
1.In  4231-Digit Assignment  (page 901), enter 1 to assign an available key for Screened Transfer (STRF).
2.Normally, the corresponding  Routing option should be XXX. Note that the key you choose for this action 
is the  first digit of the called extension number.
- For example, to allow callers to place Screened Transfers to extensions 300-399, for key 3 enter  STRF for the  Action and XXX for the corresponding  Routing.
3.To have Screened Transfer call a speci fic extension, the corresponding  Routing option should be that 
extension’s number. The caller then dials that single digit to reach the extension. - For example, to have callers dial 8 to reach extension 303, for key 8 enter STRF for the  Action and 
303 for the corresponding  Routing.
4.In 4222-03: Screened Transfer Timeout  (page 891), set how long a Screened Transfer (STRF) from the 
Automated Attendant will ring (
0-255 seconds) an unanswered extension before recalling.
Other Related Features
Features None
IntraMail Features Answer Tables  (page 420)
Determines how the Automated Attendant answers outside calls on each line.
Automated Attendant  (page 433)
The Answer Table determines how the Automated Attendant answers calls.
Call Routing Mailbox  (page 450)
• The mailbox associated with an Answer Table that speci fies which dialing options (Dial Action Table) 
and announcements are available to Automated Attendant callers.
• You cannot program a Call Routing Mailbox as a Screened Transfer (STRF) Dial Action Table destination.
Caller ID and Voice Mail  (page 456)
IntraMail provides Caller ID data for a Screened Transfer call after it is answered.
Dial Action Table  (page 465)
De fines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Forced Unscreened Transfer  (page 489)
The Subscriber Mailbox can optionally convert Automated Attendant Screened Transfers to 
Unscreened Transfers.
Unscreened Transfer  (page 587)
 After an Automated Attendant caller dials an extension, IntraMail immediately transfers the call to the 
destination and hangs up. 
Operation
N/A
1.Assign the STRF action to a key on the active Dial Action Table.
2.Set how long a Screened Transfer will ring an unanswered extension before recalling to the 
Automated Attendant.
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Security Code
570◆IntraMail Features DSX Software Manual
Security Code
Description
A mailbox can have a security code to protect it from unauthorized access. A Security Code must be 4 digits 
long, using 0-9. If a subscriber wants to keep their mailbox private, they can enter a Security Code. No one 
else can use the subscriber’s mailbox unless they know the code.
Conditions
• None
Default Setting
• Always available, but no Security Codes entered.
Programming
N/A
Other Related Features
FeaturesNone
IntraMail Features System Administrator  (page 576)
The System Administrator can delete a mailbox’s security code.
Operation
A mailbox can have a security code to guard against unauthorized access. 
Changing or Deleting a Security Code (From your Subscriber Mailbox)[Super Display Soft Key] - [Keyset Soft Key]
Log onto Subscriber Mailbox.
OP (67) Access the Mailbox Options Menu.[MBOX Options] - [N/A]
S (7)Access the Security Code options.[Security Code] - [Sec]
Enter new Security Code (4 digits, using 0-9).
C (2)Accept Security Code entry and go back to the Mailbox Options Menu.[OK] - [OK]
I (4)Do not accept Security Code entry and go back to the Security Code 
options Menu.
[Clear] - [Clear]
*Optionally erase your Security Code and go back to the Mailbox Options M\
enu.[Erase] - [Erase]
#Exit to the Mailbox Options Menu without making any changes to your Security 
Code.
[Exit] - [Exit]
0Plays Help message.
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