NEC Dsx 34b Manual

							
Transfer
DSX Software ManualFeatures◆361
Features
Call Forwarding and Type 4 (Busy Line) Extension Hunting
Destination Extension
Forwarding Type Ring No Answer Busy In DND
Busy/No Answer
*32• Call rings destination for 
the  1603-01: Transfer 
Recall Timer  interval.
• If unanswered, it rings the  forwarding destination for 
the  1601-03: Call For-
ward No Answer Timer  
interval.
• If still unanswered, it rings  the initial transferring des-
ignating for the 
1601-03: 
Call Forward No Answer 
Timer
 interval and then 
diverts to Key Ring.
• Call rings the forwarding destination for the  1603-01: 
Transfer Recall Timer  interval.
• If unanswered, it rings the initial transferring destination  for the  1601-03: Call Forward No Answer Timer  interval 
and then diverts to Key Ring.
Immediate *34• Call rings the forwarding destination for the  1603-01: Transfer Recall Timer interval.
• If unanswered, it rings the initial transferring destination for the  1601-03: Call Forward No 
Answer Timer  interval and then diverts to Key Ring.
No Answer
*36• Call rings destination for 
the  1603-01: Transfer 
Recall Timer  interval.
• If unanswered, it rings the  forwarding destination for 
the  1601-03: Call For-
ward No Answer Timer  
interval.
• If still unanswered, it rings  the initial transferring des-
tination for the 
1601-03: 
Call Forward No Answer 
Timer
 interval and then 
diverts to Key Ring.
• Call Rings the hunt destination for the  1601-03: Call For-
ward No Answer Timer  interval.
• If unanswered, it rings the initial transferring destination  for the  1601-03: Call Forward No Answer Timer  interval 
and then diverts to Key Ring.
Forwarding Off *30• Call rings destination for 
the  1603-01: Transfer 
Recall Timer  interval.
• If unanswered, it rings the 
initial transferring destina-
tion for the 
1601-03: Call 
Forward No Answer 
Timer
 interval and then 
diverts to Key Ring. 
						

							
Transfer
362◆Features DSX Software Manual
Programming
Transfer Recall
1.If yes, leave 1603-01: Transfer Recall Timer  (page 675) at its current setting.
2.If no, adjust 1603-01: Transfer Recall Timer  (page 675) as required.
1.For non-operator extensions:
- If yes, leave  1601-03: Call Forward No Answer Timer  (page 670) at its current setting.
- If no, adjust  1601-03: Call Forward No Answer Timer  (page 670) as required.
2.For operator extensions:
- If yes, leave  1603-01: Transfer Recall Timer  (page 675) at its current setting.
- If no, adjust  1603-01: Transfer Recall Timer  (page 675) as required.
1.If yes, leave 1601-01: Line No Answer Timer  (page 669) at its current setting.
2.If no, adjust 1601-01: Line No Answer Timer  (page 669) as required.
1.If yes, leave 1601-04: UCD No Answer Timer  (page 670) at its current setting.
2.If no, adjust 1601-04: UCD No Answer Timer  (page 670) as required.
Music on Hold for Transferred Callers
1.To hear Music on Hold:
- Make sure the music source is properly connected.
- In  1521-01: Enable Music on Hold  (page 659), enter 
Ye s.
- In  1521-02: Music on Hold for Transferred Calls  (page 659), enter 
Ye s.
2.To hear ringback:
- In  1521-02: Music on Hold for Transferred Calls  (page 659), enter 
No.
3.For each line, in 3103-05: Music On Hold Source  (page 816), assign the MOH source:
- 0 for none.
- 1 for audio input minijack 1.
- 2 for audio input minijack 2.
- 3 for internal tone 1.
- 4 for internal tone 2.
- 5 for IntraMail Message On Hold. See  Message On Hold (page 541) for more.
1.Does an unanswered Transfer ring an idle extension or Ring Group long enough before 
recalling the extension that initially transferred it?
2.Does an unanswered Transfer Camp-On to a busy destination extension long enough before 
recalling the extension that initially transferred it?
3.If a transferred call is not picked up, recalls the transferring extension and remains 
unanswered, does it divert to Key Ring after the correct interval?
4.If a user transfers a call to a UCD Group, and it is not picked up, does it route to the 
programmed over flow destination after the proper interval?
1.While a transferred caller waits to be picked up, should they hear Music on Hold or ringback? 
						

							
Transfer
DSX Software ManualFeatures◆363
Features
Hotline Automatic Transfer
1.In 2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes, in 1401-13: Hotline Automatic Transfer  (page 632) enter Ye s.
3.If no, in 1401-13: Hotline Automatic Transfer  (page 632) enter No.
Other Related Features
Features
Call Coverage Keys  (page 40)
An extension user can use a Call Coverage key to Transfer a call to the covered extension.
Call Forwarding  (page 44)
Call Forwarding will reroute transferred calls.
Call Waiting / Camp-On  (page 58)
Transfer can automatically Camp-On to a busy extension.
Direct Station Selection (DSS)  (page 117)
You can press your DSS key to Transfer a call instead of dialing a co-worker’s extension number.
Do Not Disturb  (page 143)
DND blocks Transfer.
Door Box  (page 147)
An extension user cannot Transfer a call to a Door Box.
Extended Ringing  (page 153)
With Extended Ringing enabled, transferred outside calls ring the destina\
tion extension for the  Num-
ber of Extended Rings  before recalling the transferring extension.
Extension Hunting  (page 154)
Outside calls transferred to a Terminal or Circular Hunting group member activate hunting. In addi-
tion, outside calls transferred to a UCD Group master number activate hunting.
Group Call Pickup  (page 184)
An outside call transferred to an extension in a Pickup Group activates Group Call Pickup.
Group Ring  (page 189)
An extension user can Transfer a call to a Ring Group master number. If unanswered, the call will 
recall the extension from which it was transferred.
Hold  (page 202)
If an extension receiving a screened Transfer answers the screen and immediately hangs up (before the 
transferring extension), the call goes on Exclusive Hold at the transferring extension.
Hotline  (page 207)
An extension user can Transfer a call to their Hotline partner by pressing their Hotline key.
Intercom  (page 211)
The system cannot Transfer Intercom calls.
Key Ring  (page 214)
An unanswered call transferred to an extension diverts to Key Ring if unanswered at the transferring 
extension.
Music on Hold  (page 246)
With Music on Hold enabled, transferred callers can optionally listen to \
ringback or MOH while their 
call waits at the transfer destination. Music on Hold will also play to transf\
erred callers camped-on to 
a busy UCD Group.
Off-Hook Signaling  (page 255)
An extension user can Transfer their current call to a co-worker or voice mail and then answer the 
waiting call. In addition, transferred calls can initiate Off-Hook Signaling.
1.When transferring, should the user be able to press Hotline (without  first pressing TRANSFER) 
to Transfer the call? 
						

							
Transfer
364◆Features DSX Software Manual
Reverse Voice Over (page 289) 
While idle, an extension user can use their Reverse Voice Over key to Transfer calls.
Station Message Detail Recording  (page 328)
The system assigns the SMDR record to the last extension on the call. For example, if extension 306 
answers the call, talks for 20 minutes, and then Transfers the call to extension 302, extension 302 
“owns” the entire call record as soon as they hang up.
Voice Mail  (page 372)
• Pressing 
TRANSFER + Call Coverage Key can Transfer a call to an uninstalled extension’s mailbox 
(if the mailbox is enabled).
• Pressing a Hotline key can also Transfer a call to an uninstalled extension’s mailbox (if the mailbox is  enabled).
Voice Over  (page 385)
An extension user can Voice Over after making a Screened Transfer and hearing busy/ring tone.
IntraMail Features None 
						

							
Transfer
DSX Software ManualFeatures◆365
Features
Operation
Using TransferIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To Transfer your call:
1.
Do not hang up.
2Press TRANSFER.
3.Do one of the following.
a.
Dial your co-worker’s extension. • To Transfer your call directly to your co-worker’s mailbox, do this instead:- Press 
V-MAIL.
- Dial their extension number.
- Hang up.
b.Press a DSS key.
c.Dial a Ring Group or UCD Group master number.
d.
Press a Call Coverage or Hotline key.
• If you have Hotline Automatic Transfer, you don’t have to press TRANSFER before your Hot-
line key.
4.Do one of the following.
a.Announce call to make a Screened Transfer, then hang up.
b.Press the  flashing line key to return to the call if your co-worker doesn’t want it.
c.
Hang up to send the call through unscreened.
• The call will recall to you if unanswered by your co-worker. If you don’t answer the recall, the call diverts to Key Ring.
d.Press V-MAIL to Transfer the call to your co-worker’s mailbox.
5.If the transferred call is not picked up (i.e., recalls), you see one of the following.
a.If the extension that transferred the call doesn’t have a name:Transfer Recall
STA 301
b.If the extension that transferred the call has a programmed name:Transfer Recall
300: Attendant 
						

							
Transfer
366◆Features DSX Software Manual
To Transfer a call to your co-worker’s speakerphone (i.e., use Handsfree Transfer):
1. 
Do one of the following.
a.
While on an outside call: • Press 
TRANSFER.
• Dial you co-worker’s extension number.
b.Press Hotline key for your co-worker.
2.Listen for two beeps. • If you hear ringing instead of two beeps, you cannot use Handsfree Transfer.
3.Do one of the following.
a.Press FLASH to send the call directly to your co-worker’s speakerphone.
b.Press TRANSFER to get Intercom dial tone and select another co-worker for the Transfer.
Using TransferIn these instructions:[Super Display Soft Key]
[Keyset Soft Key] 
						

							
Unsupervised Conference
DSX Software ManualFeatures◆367
Features
Unsupervised Conference
Description
Available. See  Tandem Calls / Unsupervised Conference  (page 341) for more. 
						

							
User Programmable Features
368◆Features DSX Software Manual
User Programmable Features
Description
User Programmable Features allow an extension user to dial mnemonics to customize the way certain features 
work on their telephone. With User Programmable Features, there is no need to rely on a System Administra-
tor or Communications Manager to set up each phone. These User-Programmable Features include:
❥Call Forwarding Clear All
See  Call Forwarding  (page 44) for more.
❥Direct Station Selection (DSS) Assignment
See  Direct Station Selection (DSS)  (page 117) for more.
❥Feature Key Assignment
See  Feature Keys  (page 169) for more.
❥Feature Key Ringing for Call Coverage Keys, Group Call Pickup Keys, and Line Keys
See  Call Coverage Keys  (page 40) for more.
See  Group Call Pickup  (page 184) for more.
See  Line Keys  (page 227) for more.
❥Headset Mode
See  Headset Compatibility  (page 198) for more.
❥Hotline Key Assignment
See  Hotline  (page 207) for more. (Note that a keyset user with a DSS Console can use the 
#HL user-pro-
grammable procedure to change the Hotline assignments on their console.)\
❥Off Hook Signaling Setup (including Camp-On, Off Hook Ringing for outside calls, and Voice Over for  Intercom calls)
See  Off-Hook Signaling  (page 255) for more.
❥Paging (Incoming)
See  Paging  (page 259) for more.
❥Prime Line Assignment
See  Prime Line Preference  (page 274) for more.
❥Programmable Idle Menu Soft Keys (Super Display)
See  Programmable Idle Menu Soft Keys (Super Display)  (page 282) for more.
❥Ringing Line Preference
See  Ringing Line Preference  (page 295) for more.
❥Speed Dial Bin Setup (Personal and System)
See  Speed Dial  (page 315) for more.
❥Time and Date
See  Time and Date  (page 349) for more.
❥Voice Announce (For incoming Intercom calls)
See  Intercom  (page 211) for more.
Extension users can set up their telephones to meet their own unique requirements.
User Programmable Features
To program a feature, press # and the feature’s code. For example, to enable incoming Paging, press # and dial V P Y, then 
SPEAKER to hang up. By default, Call Forwarding Clear All, System Speed Dial, and Time and Date are only available to 
the attendant.
Feature Mnemonic Numeric Operation Access Level
Call Forwarding Clear All#CC      #22 #CC + Y to clear (cancel) forwarding or N to 
exit without clearing + 
SPEAKER to hang up. 4 and 5
Headset Mode
#HS #47 #HS + Y to enable or N to disable + SPEAKER 
to exit. 3-5 
						

							
User Programmable Features
DSX Software ManualFeatures◆369
Features
Hotline#HL #45
#HL + Press flashing Hotline key + Enter exten-
sion for new Hotline partner + 
HOLD + Pro-
gram another Hotline key or 
SPEAKER to exit. 3-5
Off Hook Signaling
#OHS #647 #OHS + Select mode (1 = Outside line, 2 = 
Hotline partner
, 3 = Intercom) + Select option 
(see below) + 
SPEAKER to exit.
For outside lines: 1 = Camp-On tone, 2 = Off-
hook Ringing, 
CLEAR = None
F
or Hotline partner: 1 = Camp-On, 2 = Voice 
Over, 
CLEAR = None, 
F
or Intercom: 1 = Camp-On, 2 = Voice Over, 
CLEAR = None 3-5
Paging (Incoming)
#VP #87 #VP + Y to enable or N to disable + SPEAKER 
to exit. 3-5
Prime Line Assignment
#PLA #752 #PLA + Press one of your flashing programma-
ble keys, 
INTERCOM, or CLEAR for none + 
SPEAKER to exit. 3-5
Feature Key Assignments
#KP #57 #KP + Press key you want to program + HOLD + 
INTERCOM + Press Volume Up or Volume 
Down
 to select key option + HOLD + (Enter any 
additional data if required1 + HOLD) + Press 
Volume Up or Volume Down to select another 
key to program, or 
SPEAKER twice to exit.
3-5
1 To set up a System Night key, press CLEAR 
instead of entering additional data.
Feature Key Ringing
#RAC #722Call Coverage Keys: #RAC + Call Coverage 
Key repeatedly to select ringing mode + 
SPEAKER to exit.
Call Coverage Keys  flash as follows: Lamp only 
= On red, Immediate ring = On green, Delay 
ring = Fast  flash green. 2-5
#RAL #725Outside Line Keys: #RAL + Line Key repeatedly 
to select ringing mode + 
SPEAKER to exit.
Line keys  flash as follows: Lamp only = On red, 
Immediate ring = On green, Delay ring = Fast 
fl ash green, Night ring = Slow  flash green.
#RAP #727Group Call Pickup Keys: #RAP + Group Call 
Pickup Key repeatedly to select ringing mode + 
SPEAKER to exit.
Group Call Pickup Keys  flash as follows: Lamp 
only = On red, Immediate ring = On green, 
Delay ring = Fast  flash green.
Programmable Idle Menu 
Soft Keys (Super Display)
#SM #76Press the soft key you want to program (or press 
Volume Up or Volume Down to scroll through 
the keys) + 
HOLD + INTERCOM + Volume Up 
or 
Volume Down to select key option + HOLD 
+ 
SPEAKER to exit. 1-5
User Programmable Features
To program a feature, press # and the feature’s code. For example, to enable incoming Paging, press # and dial V P Y, then 
SPEAKER to hang up. By default, Call Forwarding Clear All, System Speed Dial, and Time and Date are only available to 
the attendant.
Feature Mnemonic Numeric Operation Access Level 
						

							
User Programmable Features
370◆Features DSX Software Manual
Conditions
• None
Default Setting
• Extension 300 has its access level fixed at 5. (This means that by default only extension 300 can dial 
#TD to change the system time and date.)
• All other extensions have access level 3.
Ringing Line Preference
#RLP#757#RLP + Y to enable or N to disable + 
SPEAKER to exit.
2-5
Speed Dial, Personal
#SP#77#SP + Press bin key (for bins 701-710) or dial 
the bin key (701-720) + 
HOLD + Dial outside 
line (e.g., 1), Line group (e.g., 90-98), or 
ICM 
for Intercom feature + 
HOLD + Number to store 
+ 
HOLD twice + Name + HOLD + Press another 
bin key or 
SPEAKER to exit. 1-5
Speed Dial, System
#SP#77#SP + Dial System Speed Dial bin number 
(e.g., 201) + 
HOLD + Dial outside line (e.g., 1), 
Line group (e.g., 90-98), or 
INTERCOM for 
Intercom feature + 
HOLD + Number to store + 
HOLD twice + Name + HOLD + Dial another 
System Speed Dial bin or 
SPEAKER to exit. 4 and 5
System Program Access #*#*
#*#* + Enter programming password 3-5
Time and Date
#TD#83#TD + Enter time in 24-hour clock using hours 
(2 digits), minutes (2 digits) and seconds (2 dig-
its) + 
HOLD + Enter date using month (2 digits), 
day (2 digits) and year (4 digits) + 
HOLD + 
SPEAKER to exit. 4 and 5
Intercom Voice Announce  (for incoming Intercom  calls)
#VA#82#VA + V for voice announce or R for ring + 
SPEAKER to exit. 3-5
User Programmable Features
To program a feature, press # and the feature’s code. For example, to enable incoming Paging, press # and dial V P Y, then 
SPEAKER to hang up. By default, Call Forwarding Clear All, System Speed Dial, and Time and Date are only available to 
the attendant.
Feature Mnemonic Numeric Operation Access Level