NEC Dsx 34b Manual

							
Answer Tables
DSX Software ManualIntraMail Features◆421
IntraMail 
Features
The Default Mailbox and Routing Hierarchy
The Default Mailbox provides routing for an Answer Table during periods when a schedule is not in effect. 
By default, for example, Answer Table 1 Schedule 1 is active Monday through Friday from 8:30 AM to 5:00 
PM. The Default Mailbox for Answer Table 1 is active during all other times (i.e., evenings and weekends). 
Since Schedule 1 and the Default Mailbox both use Call Routing Mailbox 1, initially the routing is t\
he same 
24 hours a day, 7 days a week. See  Customizing an Answer Table below for more.
When setting up your Answer Tables, keep in mind that a  more specific type of routing has priority over a 
less speci fic type of routing. When selecting which routing to follow when there is more than one choice for 
a speci fic time, IntraMail will choose in the following order:
- Date Schedule
- Day of Week Schedule
- Range of Days Schedule
- Default Mailbox
For example, a Date Schedule set up for Christmas day will have priority over any other schedules in effect 
on December 25.
Customizing an Answer Table
Use the following examples as a guide when customizing your Answer Tables to meet speci fic site require-
ments. Refer to  Programming below for the speci fics.
To set up daytime and evening/weekend answering (2 schedules): In this example, use the Default Mailbox (Call Routing Mailbox 1) for evening/weekend answering and 
specify a new Call Routing Mailbox for daytime answering.
1.Change the Call Routing Mailbox for Answer Table 1, Schedule 1.
■In 421x-Answer Table  (page 880), assign Call Routing Mailbox 2 to Answer Table 1, Schedule 1. You 
will use this for daytime answering.
2.From a System Administrator’s Mailbox, record an evening/weekend Instruction Menu message for Call 
Routing mailbox 1. -
This message will play to callers Monday through Friday from 5:00 PM to \
8:30 AM and on weekends.
3.From a System Administrator’s Mailbox, record a daytime Instruction Menu message for Call Routing Mailbox 2. - This message will play to callers Monday through Friday from 8:30 AM to 5:00 PM.
To set up daytime, evening, and weekend answering (3 schedules):
This example builds on the example above, but adds a third schedule that will play just on weekday evenings.
1.Change the Call Routing Mailbox for Answer Table 1, Schedule 1. - In  421x-Answer Table  (page 880), assign Call Routing Mailbox 2 to Answer Table 1, Schedule 1. 
As in the 2 schedule example, you will use this for daytime answering.
2.Create a new schedule that will run only in the evenings.
-
In 421x-Answer Table  (page 880), create Schedule 2 for Answer Table 1 that will run Monday through 
Friday from 5:00 PM to 11:00 PM. Assign Call Routing Mailbox 3 to this new schedule.
3.From a System Administrator’s Mailbox, record a late night/weekend Instruction Menu Message for Call 
Routing mailbox 1. -
This message will play Monday through Friday from 11:00 PM to 8:30 AM, as well as on weekends.
4.From a System Administrator’s mailbox, record the weekday Instruction Menu Message for Call Rout-ing Mailbox 2. - This message will play Monday through Friday from 8:30 AM to 5:00 PM.
5.From a System Administrator’s Mailbox, record the weekday evening Instruction Menu Message for Call Routing Mailbox 3. - This message will play Monday through Friday from 5:00 PM to 1:00 PM
Conditions
• None 
						

							
Answer Tables
422◆IntraMail Features DSX Software Manual
Default Setting
• All lines are assigned to Answer Table 1.
• All outside lines are set to Key Ring during the day and at night.
Programming
Basic Setup
1.In 3131-02: IntraMail Answer Table Assignment  (page 828), assign an Answer Table (1-8) to each line 
that the Automated Attendant should answer.
1.In  3112-01: Direct Termination in the Day  (page 819), enter 700.
2.Set up a UCD night key on your extension or DSS Console to control the day/night mode of lines termi-
nated to voice mail during the day - To set up a  UCD night key on an extension:
- In  2121-[01 to 24]: Feature Key Codes  (page 758), enter 
18.
- In  2121-[01 to 24]: Feature Key Data  (page 758), enter 
700.
- To set up a  UCD night key on a DSS Console:
- In  2402-[01-60]: DSS Console Key Codes  (page 801), enter 
18.
- In  2402-[01-60]: DSS Console Key Data  (page 801), enter 
700.
3.3112-04: Direct Termination at Night (page 820), enter 700.
4.Set up a System night key on your extension or DSS Console to control the day/night mode of the lines 
terminated to Key Ring during the day - To set up a  System night key on an extension:
- In  2121-[01 to 24]: Feature Key Codes  (page 758), enter 
18.
- In  2121-[01 to 24]: Feature Key Data  (page 758), press 
CLEAR.
- To set up a  System night key on a DSS Console:
- In  2402-[01-60]: DSS Console Key Codes  (page 801), enter 
18.
- In  2402-[01-60]: DSS Console Key Data  (page 801), press 
CLEAR.
1.In 4211-01: Default Mailbox  (page 880), assign the routing mailbox the Answer Table will use when no 
schedule is in effect.
2.In  4211-02: Answer Schedule Override  (page 880) and 4211-03: Override Mailbox  (page 881), option-
ally set up Answer Schedule Override. - See  Answer Schedule Override  (page 418) for more.
3.In 4211-04: Next Answer Table  (page 881), optionally link to another Answer Table.
- Use this option if 10 Answer Schedules within an Answer Table are not suf ficient. Enter the number 
of the Answer Table to which you want to link the selected table. IntraMail treats the two linked 
tables as a single 20 entry Answer Table.
1.Assign Answer Tables to outside lines.
2.Set up the Automated Attendant to answer outside calls during the day.
3.Set up the Automated Attendant to answer outside calls at night.
4.Set up basic “non-scheduled” Answer Table options. 
						

							
Answer Tables
DSX Software ManualIntraMail Features◆423
IntraMail 
Features
Setting Up a Type 1 (Day of Week) Schedule
1.In  4212-[01-10]: Schedule Type  (page 882), enter 1.
2.
In  4212-[01-10]: Routing Mailbox Number  (page 883), select the Routing Mailbox (1-16) that will 
answer calls when this Schedule Entry is active. - You can optionally assign a Subscriber Mailbox for this option. This will route outside callers  directly to a subscriber’s mailbox so they can leave a message.
1.In 4212-[01-10]: Schedule Start Day  (page 883), specify the day of the week the Schedule Entry should 
be active: -
1 for Sunday.
-
2 for Monday.
-
3 for Tuesday.
-
4 for Wednesday.
-
5 for Thursday.
-
6 for Friday.
-
7 for Saturday.
2.In  4212-[01-10]: Schedule Start Time  (page 885), enter the time (HH:MM, 24-hour clock) the Schedule 
Entry should start.
3.In  4212-[01-10]: Schedule End Time  (page 886), enter the time (HH:MM, 24-hour clock) the Schedule 
Entry should stop. - See  Type 1 (Day of Week) Schedule Example  (page 887) for more.
Setting up a Type 2 (Range of Days) Schedule
1.In 4212-[01-10]: Schedule Type  (page 882), enter 2.
2.
In  4212-[01-10]: Routing Mailbox Number  (page 883), select the Routing Mailbox (1-16) that will 
answer calls when this Schedule Entry is active. - You can optionally assign a Subscriber Mailbox for this option. This will route outside callers  directly to a subscriber’s mailbox so they can leave a message.
1.In  4212-[01-10]: Schedule Start Day  (page 883), specify Schedule Entry start day:
-
1 for Sunday.
-
2 for Monday.
-
3 for Tuesday.
-
4 for Wednesday.
-
5 for Thursday.
-
6 for Friday.
-
7 for Saturday.
2.In  4212-[01-10]: Schedule End Day  (page 884), specify the Schedule Entry end day (1-7).
3.In 4212-[01-10]: Schedule Start Time  (page 885), enter the time (HH:MM, 24-hour clock) the Schedule 
Entry should start on the  Schedule Start Day.
4.In 4212-[01-10]: Schedule End Time  (page 886), enter the time (HH:MM, 24-hour clock) the Schedule 
Entry should stop on the  Schedule End Day.
- See  Type 2 (Range of Days) Schedule Example  (page 888) for more.
1.Assign the schedule type and routing mailbox.
2.Set the schedule run day and time.
1.Assign the schedule type and routing mailbox.
2.Set the schedule range and time. 
						

							
Answer Tables
424◆IntraMail Features DSX Software Manual
Setting Up a Type 3 (Date) Schedule
1.In 4212-[01-10]: Schedule Type  (page 882), enter 3.
2.
In  4212-[01-10]: Routing Mailbox Number  (page 883), select the Routing Mailbox (1-16) that will 
answer calls when this Schedule Entry is active. - You can optionally assign a Subscriber Mailbox for this option. This will route outside callers  directly to a subscriber’s mailbox so they can leave a message.
1.In 4212-[01-10]: Schedule Run Date  (page 884), specify date the Schedule Entry should be active (MM/
DD).
2.In  4212-[01-10]: Schedule Start Time  (page 885), enter the time (HH:MM, 24-hour clock) the Schedule 
Entry should start.
3.In  4212-[01-10]: Schedule End Time  (page 886), enter the time (HH:MM, 24-hour clock) the Schedule 
Entry should stop. - See  Type 3 (Date) Schedule Example  (page 889) for more.
Other Related Features
Features
None
IntraMail Features Automated Attendant  (page 433)
The Answer Table determines how the Automated Attendant answers calls.
Call Routing Mailbox  (page 450)
The Call Routing Mailbox provides the dialing instructions (Dial Action Table) and announcements to 
Automated Attendant  Callers.
Dial Action Table  (page 465)
The Dial Action Table de fines the dialing options for the Call Routing Mailbox chosen by the Answer 
Table, which in turn provides those options to Automated Attendant callers.
Operation
N/A
1.Assign the schedule type and routing mailbox.
2.Set the schedule run date. 
						

							
Answering Machine Emulation
DSX Software ManualIntraMail Features◆425
IntraMail 
Features
Answering Machine Emulation
Description
A user’s keyset can work like a home answering machine. This lets IntraMail screen their calls, just like their 
answering machine at home. If activated, the extension’s incoming calls route to the user’s Subscriber Mail-
box. Once the mailbox answers, the user hears two alert tones followed by the caller’s incoming message. 
The keyset user can then:
❥Let the call go through to their mailbox, or
❥Intercept the call.
Conditions
• None
Default Setting
• Available, but not enabled at any telephones.
Programming
No additional programming required.
Other Related Features
Features
None
IntraMail Features Subscriber Mailbox  (page 574)
Subscriber Mailbox users can take advantage of Answering Machine Emulation.
Operation
A keyset on the connected telephone system can work like a home answering machine.
Using Personal Answering Machine EmulationIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To activate or cancel Personal Answering Machine Emulation:
1.
Select the Call Forwarding options.
[Menu + Call Forward]
[Menu + Cfwd]Alternately do one of the following: • Press 
INTERCOM and dial *3.
• Press your Call Forwarding Feature Key.
2.Select or cancel a Personal Answering Machine Emulation.
[Ans Machine]
[More + AME]Select Personal Answering Machine Emulation. • Alternately dial 
7.
[None]
[More + More + None]Select to cancel Call Forwarding.• Alternately dial 
0.
3.Select the Call Forwarding mode.
[All]
[All]Select forwarding all calls.
Alternately dial 
2.
[Line Only]
[Line]Select forwarding outside calls only.
Alternately dial 
8. 
						

							
Answering Machine Emulation
426◆IntraMail Features DSX Software Manual
When Personal Answering Machine Emulation broadcasts your caller’s voice:
1.
Do one of the following.
a.Do nothing to have the caller’s message automatically recorded in your mailbox.
b.Press SPEAKER or lift the handset to intercept the call.
• If your extension is in the headset mode, you can only press 
SPEAKER.
  c.With Call Screening disabled:
Press V-MAIL to stop the broadcast and send the call directly to your mailbox.
d.With Call Screening enabled:
Press V-MAIL to switch to the Call Screening mode.
• See  Call Screening  (page 453) for more.
Using Personal Answering Machine EmulationIn these instructions:[Super Display Soft Key]
[Keyset Soft Key] 
						

							
Auto Attendant Do Not Disturb
DSX Software ManualIntraMail Features◆427
IntraMail 
Features
Auto Attendant Do Not Disturb
Description
When a subscriber enables Auto Attendant Do Not Disturb, Automated Attendant calls to their extension go 
directly to their mailbox. Their phone will not ring for calls from the Automated Attendant. You can option-
ally enable Auto Attendant Do Not Disturb from system programming. A subscriber typically turns on Auto 
Attendant Do Not Disturb when they need to work at their desk undisturbed by outside calls from the Auto-
mated Attendant.
Keep in mind that Auto Attendant Do Not Disturb will  not block Intercom calls from co-workers or any other 
type of outside call not routed through the Automated Attendant. For example, with Automated Attendant Do 
Not Disturb enabled, Direct Inwards Lines and transferred outside calls to an extension work normally.
Conditions
• None
Default Setting
• Disabled
Programming
1.See  Operation  below.
1.In 2144-01: Auto Attendant Do Not Disturb  (page 772), enter Ye s.
Other Related Features
Features
None
IntraMail Features Call Forward to a Mailbox  (page 447)
If a subscriber has their calls forwarded immediately to their mailbox, Auto Attendant Do Not Disturb 
is not necessary (i.e., the operations are redundant).
Greeting  (page 493)
A subscriber does not have to have their greeting recorded to activate Auto Attendant Do Not Disturb.
Auto Attendant Do Not Disturb sends Automated Attendant calls directly to an extension user’s 
mailbox. Their phone will not ring for calls from the Automated Attendant.
1.Enable Auto Attendant Do Not Disturb From Your Subscriber Mailbox.
2.Optionally enable Auto Attendant Do Not Disturb from System Programming. 
						

							
Auto Attendant Do Not Disturb
428◆IntraMail Features DSX Software Manual
Operation
Recording a Multiple Greeting and Setting Up Auto Attendant Do Not Disturb[Super Display Soft Key] - [Keyset Soft Key]
Log onto Subscriber Mailbox.
G (4)Access the Mailbox Greeting options.[Greeting] - [Greet]
IntraMail does the following:
• Plays a summary of your current settings.
• Displays the status of your active Greeting (1-3).
[GREETING n: RECORDED] - [GREETING n: RECORDED], or
[GREETING n: NOT REC] - [GREETING n: NOT REC]
• Shows the Auto Attendant Do Not Disturb status.[Auto-Attendant DND:OFF] - [Auto-Attendant DND:OFF], or
[Auto-Attendant DND:ON] - [Auto-Attendant DND:ON]
• Provides soft keys for each of the 3 greetings.[Greeting 1] - [Gr1]
[Greeting 2] - [Gr2]
[Greeting 3] - [Gr3]
Select a Greeting (which also makes it active).
(1) 
[Greeting 1] - [Gr1]
(2) [Greeting 2] - [Gr2]
(3) [Greeting 3] - [Gr3]
L (5)Listen to the active greeting (if recorded).[Listen] - [Lstn]
R (7)Record a new greeting (if not recorded), or rerecord the 
current greeting.
[Record] - [Rec]
Record at the tone, then press # when done.
*Pause or restart recording.[Resume] - [Resume]
[Pause] - [Pause]
E (3)Erase the greeting.[Cancel] - [Cancel]
# End the recording.[Done] - [Done]
Erase the currently recorded greeting (if any).[Erase] - [Erase]
#Go back to the Mailbox Greeting options.[Exit] - [Exit]
Change Auto Attendant Do Not Disturb.
O (6)Turn Auto Attendant Do Not Disturb off or on.
#Go back to mailbox Main Menu.[Exit] - [Exit]
0Plays Help message. 
						

							
Auto Erase or Save
DSX Software ManualIntraMail Features◆429
IntraMail 
Features
Auto Erase or Save
Description
When a mailbox user completely listens to a new message and then exits their mailbox, IntraMail will either 
automatically save or erase the message. The setting of this option depends on how the subscriber would pre-
fer their mailbox to operate. When set to  erase, the subscriber can review their messages and retain only those 
they speci fically save using the 
SA option. This is a good choice for a subscriber that receives frequent unes-
sential messages. When set to  save, the subscriber has the assurance of knowing that every message they lis-
tened to was saved in their mailbox. This is a good choice for those that must carefully review and consider 
each new message.
Handling Partially Reviewed Messages
When listening to multiple new messages when Auto Erase or Save is set to  Save:
❥Any message to which you  partially listen is automatically saved.
❥Any message to which you  hang up during or do not listen  is retained as a new message.
For example, if you have three new messages, listen to part of message 1, dial 
L to hear part of message 2 
and then hang up, IntraMail automatically:
❥Saves message 1.
❥Retains messages 2 and 3 as new messages.
❥Restarts the  flashing ring/message lamp.
❥Resets the telephone display to V-MAIL 02 (VM02).
When listening to multiple new messages when Auto Erase or Save is set to  Erase:
❥Any message to which you  partially listen is automatically erased.
❥Any message to which you  hang up during or do not listen  is retained as a new message.
For example, if you have three new messages, listen to part of message 1, dial 
L to hear part of message 2 
and then hang up, IntraMail automatically:
❥Erases message 1.
❥Retains messages 2 and 3 as new messages.
❥Restarts the  flashing ring/message lamp.
❥Resets the telephone display to V-MAIL 02 (VM02).
Conditions
• None
Default Setting
• Subscriber Mailboxes set to save.
Programming
1.For Auto Save, in  2143-02: Auto Erase/Save of Messages  (page 769) enter 1.
2.For Auto Erase, in 2143-02: Auto Erase/Save of Messages  (page 769) enter 2.
When a mailbox user completely listens to a new message and then exits their mailbox, 
IntraMail will either save or erase the message.
1.Should the mailbox be set for Auto Save or Auto Erase? 
						

							
Auto Erase or Save
430◆IntraMail Features DSX Software Manual
Other Related Features
N/A
Operation
N/A