NEC Dsx 34b Manual

							
User Programmable Features
DSX Software ManualFeatures◆371
Features
Programming
1.In 2102-04: User Programming Access Level  (page 725), assign an extensions access level (1-5).
- Access level 5 has the most capability (see the tables above). Access level 1 has the least capability.
- By default, extension 300 has its access level  fixed at 5. All other extensions have Access Level 3.
Other Related Features
See the  Feature heading in the above table.
Operation
See the  Operation  heading in the above table.
1.Assign an extension’s access level. 
						

							
Voice Mail
372◆Features DSX Software Manual
Voice Mail
Description
The system is fully compatible with IntraMail, UltraMail, and NVM-Series\
 Voice Mail with Automated 
Attendant Systems. These systems provide telephone users with comprehensive voice mail and Automated 
Attendant features. Automated Attendant automatically answers the system’s incoming calls. After listening 
to a customized message, an outside caller can dial a system extension or use voice mail.  When installing 
voice mail, refer to the documentation provided with your voice mail system for the speci fics.
Integrated voice mail enhances the telephone system with the following features:
Call Forwarding to Voice Mail
An extension user can forward their calls to voice mail. Once forwarded, calls to the extension connect to 
that extension’s mailbox. The caller can leave a message in the mailbox instead of calling back later. For-
warding can occur for all calls immediately, for unanswered calls or when the extension is busy, or just for 
unanswered calls.
Leaving a Message
Voice mail lets a keyset extension user easily leave a message at an extension that is unanswered, busy, or in 
Do Not Disturb. The caller just presses 
V-MAIL to leave a message in the called extension’s mailbox. There 
is no need to call back later.
Transferring to Voice Mail
By using Transfer to Voice Mail, an extension user can Transfer a call to the user’s own or a co-worker’s 
mailbox. After the Transfer goes through, the caller can leave a message in the mailbox. The caller will hear 
the entire mailbox greeting after the Transfer goes through.
Conversation Record
While on a call, an extension user can have voice mail record the conversation. The keyset user just presses 
their Record key. Once recorded, the voice mail stores the conversation as a new message in the user’s mail-
box. After calling their mailbox, a user can save, edit or delete the recorded conversation. The ability to use 
Conversation Record is controlled by an extension’s Class of Service.
Conversation Record Key for a Co-worker’s Mailbox
An extension user can have a Record key for a co-worker’s mailbox. While on a call, the user can press the 
key to record their conversation directly into the co-worker’s mailbox. The user can set up the Record key to 
record into any valid Subscriber Mailbox (including IntraMail Group Mailboxes and Master Mailboxes pro-
grammed as Subscriber Mailboxes). This could help a dispatcher, for example, that wants to record a conver-
sation with a client right into the responsible technician’s mailbox.
An extension can have multiple Record keys, each associated with a different mailbox. In addition, setting 
up a Record key for a co-worker’s mailbox is also available on DSS Consoles.
Voice mail ends the frustration and cost of missed calls, inaccurate written messages and 
telephone tag, freeing up the company’s receptionists and secretaries for more production work.
CautionThe use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone 
conversations or other sound activities, whether or not contemporaneous with transmission, may be ille-
gal in certain circumstances under federal or state laws. Legal advice should be sought prior to imple-
menting any practice that monitors or records any telephone conversation. Some federal and state laws 
require some form of noti fication to all parties to a telephone conversation, such as using a beep tone or 
other noti fication methods or requiring the consent of all parties to the telephone \
conversation, prior to 
monitoring or recording the telephone conversation.Some of these laws incorporate strict penalties. 
						

							
Voice Mail
DSX Software ManualFeatures◆373
Features
Personal Answering Machine Emulation
A keyset user can have their idle extension emulate a personal answering machine. This lets voice mail 
screen their calls, just like their answering machine at home. If activated, the extension’s incoming calls 
route to the user’s Subscriber Mailbox. Once the mailbox answers, the user hears the calle\
r’s incoming mes-
sage. The keyset user can then:
❥Let the call go through to their mailbox.
❥Intercept the call before it goes to their mailbox.
Personal Answering Machine Emulation will intercept the following types of calls:
❥Intercom calls
❥Direct Inward Lines to the extension
❥Automated Attendant  Unscreened Transfers
❥Automated Attendant  Screened Transfers
Personal Answering Machine Emulation will not intercept a call manually transferr\
ed to an extension.
Voice Mail Over flow
Voice mail can be the  overflow destination  for the following types of calls (refer to the individual features for 
the speci fics):
❥Direct Inward Line  (page 109)
A line that directly rings an extension can over flow to voice mail.
❥Extension Hunting  (page 154)
A line that rings an Extension Hunting group can over flow to voice mail.
❥Group Ring  (page 189)
A line that rings a group of extensions can over flow to voice mail.
❥Key Ring  (page 214)
A line ringing an extension’s line keys can over flow to voice mail.
Message Center Mailbox
A Message Center Mailbox is a mailbox shared by more than one extension. Any keyset that has a Message 
Center Key for the shared mailbox can:
❥Listen to the messages stored in the mailbox.
❥Transfer calls to the shared mailbox.
❥Use many other voice mail features previously available only at an extension’s individual mailbox.
A Message Center Mailbox helps co-workers that work together closely - such as members of the same 
Pickup Group. For example, the group supervisor can send important messages to the shared M\
essage Cen-
ter Mailbox, to which any group member can respond when time allows. Each group member’s Message 
Center Key  flashes (green) when messages are waiting.
Interactive Soft Key Shows New Messages
The Display and Super Display Telephone interactive soft keys show the number of new messages in the 
user’s mailbox. For example, if a Display Telephone user has 2 new messages in their mailbox, their voice 
mail soft key shows: 
VM02. If a Super Display Telephone user has 2 new messages in their mailbox, their 
voice mail soft key shows 
V-Mail 02. The new message count resets to 00 as soon as the user calls their mail-
box (regardless of whether the new messages were listened to). The message count returns when the system 
updates the Ring/Message lamp on the phone.
Refer to  Call Screening  (page 453). You may  find that Call Screening better meets your requirements. 
						

							
Voice Mail
374◆Features DSX Software Manual
Call Forwarding Timers and Voice Mail
The following diagram shows how the system handles an outside call transferred to an extension that is for-
warded to voice mail.
Transferred Outside Call to Forwarded Extension
Conditions
• If an extension has a flashing Ring/Message lamp and the system resets or power fails, the lamp con-
tinues to  flash after the system restarts.
• When using SLIU PCBs, the number of external voice mail ports you can install is limited by avail- able system DTMF receivers.
• When the system rings an idle voice mail port, it will continue to ring the port until answered. The call  will not cycle to a another member of the UCD Group (as it will for voice calls).
• The system will never send a loop supervision disconnect signal (i.e., drop pulse) to voice mail ports.
Default Setting
• Voice mail is not installed.
1603-01: Transfer Recall Timer
 
(page 675)
1601-03: Call Forward No Answer  Timer (page 670) The line rings extension B for the Transfer Recall 
time. See 
Transfer (page 358) for more.
Extension A transfers line to extension B, which 
is forwarded Busy/No Answer (type 2) to exten-
sion C.
If unanswered, the call then rings extension C 
(the forward destination) for the Call Forward 
Ring No Answer time.
If still unanswered, call diverts to Key Ring.
1601-03: Call Forward No Answer 
Timer (page 670) If still unanswered, the call rings the extension 
that initially transferred the call (A) for the Call 
Forward Ring No Answer time. 
						

							
Voice Mail
DSX Software ManualFeatures◆375
Features
Programming
Basic Installation
1.Turn the system off.
2.Plug in the IntraMail CompactFlash card.
- In DSX-40, the card plugs directly into the equipment cabinet.
- In DSX-80/160, the card plugs into the CPU PCB.
3.Normally, you should leave the following at their default settings:-1312-01: Voice Mail Extension Number  (page 624) (
500-507).
- 4101-02: Voice Mail Master Number  (page 864) (
700).
- 4111-01: Voice Mail Port Name  (page 865) (
VM PORT #).
- 4112-02: Operator’s Extension  (page 868) (
300)
4.Turn the system on.
- The IntraMail will automatically install.
5.Add additional IntraMail mailboxes as required.- In  2141-01: Station Mailbox Type  (page 766), enter 
1. This enables a Subscriber Mailbox for the 
extension.
- By default in DSX-80/160, the  first 16 mailboxes are enabled (extensions 300-315).
- By default in DSX-40, the  first 8 mailboxes are enabled (extensions 300-307).
1.Plug the UltraMail PCB into any available slot (2-8).
- UltraMail will automatically install.
- Refer to the  UltraMail/Aspire Mail System Guide  for the specifics.
2.Normally, you should leave the following at their default settings:
-1312-01: Voice Mail Extension Number  (page 624) (
500-507).
- 4101-02: Voice Mail Master Number  (page 864) (
700).
- 4111-01: Voice Mail Port Name  (page 865) (
VM PORT #).
- 4112-02: Operator’s Extension  (page 868) (
300)
1.For analog NVM-Series (such as NVM-2e):
- Plug each voice mail port into a corresponding analog port in the DSX system.
- In  1202-Ports (Primary Station Ports)  (page 612), assign the analog ports used for voice mail sta-
tion numbers 201-208 as required.
2.For digital NVM-Series (such as Digital VANGARD):
- Plug each voice mail port into a corresponding digital port in the DSX System.
- In  1202-Ports (Primary Station Ports)  (page 612), assign the digital ports used for voice mail sta-
tion numbers 201, 203, 205, and 207 as required.
- In  1203-Secondary Station Ports  (page 613), assign the digital ports used for voice mail station 
numbers 202, 204, 206, and 208 as required.
- When complete, the assignments for an 8-port Digital VANGARD would be as follows:
1.To install IntraMail:
2.To install UltraMail (DSX-80/160 only):
3.To install NVM-Series:
NVM-Series Station Port AssignmentsPort 1 Port 2 Port 3 Port 4
Primary (1202)
201 203 205 207 
						

							
Voice Mail
376◆Features DSX Software Manual
3.In 4101-01: Voice Mail Type  (page 863), enter 4 (for external).
4.Normally, you should leave the following at their default settings:
-1312-01: Voice Mail Extension Number  (page 624) (
500-507).
- 4101-02: Voice Mail Master Number  (page 864) (
700).
- 4111-01: Voice Mail Port Name  (page 865) (
VM PORT #).
- 4112-02: Operator’s Extension  (page 868) (
300)
5.Follow the System Guide  provided with your NVM-Series to start and program your voice mail.
Secondary (1203)202 204 206 208
NVM-Series Station Port Assignments
Port 1 Port 2 Port 3 Port 4 
						

							
Voice Mail
DSX Software ManualFeatures◆377
Features
Automated Attendant Answering
1.In 3112-01: Direct Termination in the Day  (page 819), enter 700.
2.To control the day/night mode of lines terminated to voice mail during the day, set up a  UCD night key 
on your extension or DSS Console. - To set up a  UCD night key on an extension:
- In  2121-[01 to 24]: Feature Key Codes  (page 758), enter 
18.
- In  2121-[01 to 24]: Feature Key Data  (page 758), enter 
700.
- To set up a  UCD night key on a DSS Console:
- In  2402-[01-60]: DSS Console Key Codes  (page 801), enter 
18.
- In  2402-[01-60]: DSS Console Key Data  (page 801), enter 
700.
1.In 3112-04: Direct Termination at Night  (page 820), enter 700.
2.If the line is set to Key Ring during the day, set up a  System night key control the day/night mode of the line.
- To set up a  System night key on an extension:
- In  2121-[01 to 24]: Feature Key Codes  (page 758), enter 
18.
- In  2121-[01 to 24]: Feature Key Data  (page 758), press 
CLEAR.
- To set up a  System night key on a DSS Console:
- In  2402-[01-60]: DSS Console Key Codes  (page 801), enter 
18.
- In  2402-[01-60]: DSS Console Key Data  (page 801), press 
CLEAR.
1.In 2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.In 1402-05: Activate Night Mode  (page 634), enter Ye s.
- This capability is normally reserved only for attendants.
Voice Mail Over flow
1.If yes for day mode answering:
- In  3112-02: Enable Day Over flow  (page 819), enter 
Ye s.
- In  3112-03: Day Over flow Destination  (page 820), enter the day over flow destination. It can be:
- An  extension
- A Ring Group
- Another UCD Group master number (including the voice mail master number)
- In  1601-04: UCD No Answer Timer  (page 670), adjust no answer interval as required.
2.If no for day mode answering:
- In  3112-02: Enable Day Over flow  (page 819), enter 
No.
3.If yes for night mode answering:
- In  3112-05: Enable Night Over flow  (page 820), enter 
Ye s.
- In  3112-06: Night Over flow Destination  (page 821), enter the day over flow destination. It can be:
- An  extension
- A Ring Group
- Another UCD Group master number (including the voice mail master number)
- In  1601-04: UCD No Answer Timer  (page 670), adjust no answer interval as required.
4.If no for night mode answering:
- In  3112-05: Enable Night Over flow  (page 820), enter 
No.
1.To set up the Automated Attendant to answer calls during the day:
2.To set up the Automated Attendant to answer calls only at night:
3.Enable the extension to put the system into the night mode.
1.Should outside calls over flow to voice mail if unanswered? 
						

							
Voice Mail
378◆Features DSX Software Manual
1.If yes, leave 1601-02: DIL No Answer Timer  (page 669) at its current setting.
2.If no, adjust 1601-02: DIL No Answer Timer  (page 669) as required.
1.To wait for an idle port:
- In  2302-01: UCD Group Over flow Destination  (page 792), enter None (by pressing 
CLEAR).
2.To overflow:
- In  2302-01: UCD Group Over flow Destination  (page 792), enter the UCD Over flow destination. 
The destination can be:
- An Extension number
- A UCD Group master number (700-707)
- A Voice mail master number (700)
- A Ring Group master number (600-607)
- In  1601-04: UCD No Answer Timer  (page 670), adjust the UCD no answer interval as required.
Conversation Record
1.In 2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes, in 1401-06: Conversation Record  (page 629) enter Ye s.
3.If no, in 1401-06: Conversation Record  (page 629) enter No.
You can use the 
Record [Rec] soft key in lieu of a Record Feature Key.
1.To set up a Record key on an extension: - In  2121-[01 to 24]: Feature Key Codes  (page 758), enter 
17.
- In  2121-[01 to 24]: Feature Key Data  (page 758), enter the number of the extension whose mailbox 
should record the conversation (i.e., your own or a co-worker’s).
2.To set up Record key on a DSS Console:
- In  2402-[01-60]: DSS Console Key Codes  (page 801), enter 
17.
- In  2402-[01-60]: DSS Console Key Data  (page 801), enter the number of the extension whose 
mailbox should record the conversation (i.e., your own or a co-worker’s).
Message Center
1.To set up a Message Center key on an extension:
- In  2121-[01 to 24]: Feature Key Codes  (page 758), enter 
24.
- In  2121-[01 to 24]: Feature Key Data  (page 758), enter Message Center mailbox number.
2.To set up Message Center key on a DSS Console:
- In  2402-[01-60]: DSS Console Key Codes  (page 801), enter 
24.
- In  2402-[01-60]: DSS Console Key Data  (page 801), enter Message Center mailbox number.
3.For more on Message Center, see the System Guide that came with your voice mail.
2.Do unanswered calls ring the over flow destination for the proper interval before diverting to 
Key Ring?
3.When all voice mail ports are busy, should the caller wait for an idle port or over flow to an 
alternate destination?
1.Should extension be able to use Conversation Record?
2.Optionally put a Record key on the extension or DSS Console.
1.Set up Message Center keys on the extension or DSS Console. 
						

							
Voice Mail
DSX Software ManualFeatures◆379
Features
Other Related Features
Features
Account Codes  (page 14)
• Voice mail callout features (such as Message Noti fication) may interact with Account Codes if the 
callout number contains # characters.
Attendant Position  (page 24)
• STRF transfers to the attendant from the voice mail Automated Attendant  flash the Operator Call key 
and the Ring Indicator lamp. The call does not  flash a line/loop key. (Note that Ringing Line Prefer-
ence will not pick up a call ringing the attendant’s Operator Call key.)
• UTRF transfers to the attendant from the voice mail Automated Attendant  flash the line’s line/loop key 
and the Ring Indicator lamp.
Call Forwarding  (page 44)
You can forward calls voice mail.
Caller ID  (page 63)
Caller ID fully integrates with NVM-Series voice mail systems. 
Direct Inward Line  (page 109)
• The voice mail Automated Attendant will answer a DIL terminated to the voice mail Master Number.
•  If a DIL is terminated to the voice mail master number, a System Mode key (code 18 + the voice mail  number) controls the night mode status of the DIL.
Direct Station Selection (DSS) Console  (page 120)
A DSS Console can have voice mail Record and Message Center keys.
Extension Hunting  (page 154)
• To set up extension over flow to voice mail:
- In  2115-01: Hunt Type  (page 746), enter Hunt Type 3.
-
In 2115-01: Hunt Destination  (page 746), designate the voice mail master number as the Hunt 
Destination.
- Unanswered calls, in addition to calls to the extension while it is busy or in DND, route to the  extension’s mailbox.
• For Terminal and Circular Hunting, unsupervised transfers (UTRF) from the v\
oice mail Automated  Attendant route like outside calls. Supervised transfers (STRF) from the voice mail Automated Atten-
dant route like Intercom calls. In either case, unanswered calls eventually route to the initially called 
extension’s mailbox.
• When an extension user with Ring No Answer/Busy Terminal Hunting to voice mail parks a call at a  co-worker’s extension, the call recalls to them if not picked up. If still unanswered, the call diverts to 
Key Ring.
Message Waiting  (page 238)
A system can have either voice mail or Message Waiting activated — not both.
Ringdown Extension  (page 293)
If the Ringdown destination is the voice mail master number, the Ringdown Extension user hears the 
voice mail remote logon prompt (“ Please enter your mailbox number”) after the call connects.
Transfer  (page 358)
• Pressing 
TRANSFER + Call Coverage Key can Transfer a call to an uninstalled extension’s mailbox 
(if the mailbox is enabled).
• Pressing a Hotline key can also Transfer a call to an uninstalled extension’s mailbox (if the mailbox is  enabled).
IntraMail Features None 
						

							
Voice Mail
380◆Features DSX Software Manual
Operation
The Voice Mail BasicsIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To call your mailbox:
1.
(Optional) Check the status of your mailbox. • On your display, 
V-Mail xx [VMxx] is the number of new messages in your mailbox.
• In addition, your Ring/Message lamp  flashes fast (red) when you have new messages.
2.Press V-MAIL.
•
V-MAIL is on (red) while you are connected to your mailbox.
3.If requested, enter your Security Code.
To hang up while using your mailbox:
1.
Press V-MAIL.
• The key goes out.
To leave a message in the mailbox of an unanswered extension:• The extension can be busy, in DND, or unanswered.
1.Press V-MAIL.
• Voice mail will prompt you to leave a message.
Activating or Canceling Call Forwarding to your MailboxIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To activate or cancel Call Forwarding to your mailbox:
1.
Select the Call Forwarding options.
[Menu + Call Forward]
[Menu + Cfwd]Alternately do one of the following: • Press 
INTERCOM and dial *3.
• Press your Call Forwarding Feature Key.
2.Select or cancel a Call Forwarding type.
[Immediate]
[Imm]Select Call Forwarding Immediate. • Alternately dial 
4.
[Ring/No Ans]
[RNA]Select Call Forwarding when Not Answered.• Alternately dial 
6.
[Busy/No Ans]
[BNA]Select Call Forwarding when Busy or Not Answered.• Alternately dial 
2.
[None]
[MORE + MORE + NONE]Select to cancel Call Forwarding.• Alternately dial 
0.
3.Press V-MAIL.
4.Select the Call Forwarding mode.
[All]
[All]Select forwarding all calls.
Alternately dial 
2.
[Line Only]
[Line]Select forwarding outside calls only.
Alternately dial 
8.