NEC Dsx 34b Manual

							
Centrex Transfer
DSX Software ManualIntraMail Features◆461
IntraMail 
Features
1.Set the Flash timer for compatibility with the connected Centrex lines.
- In  1612-04: PBX/Centrex Flash Timer  (page 686), set the timer for compatibility with the con-
nected Centrex service.
2.Set the Pause timer for compatibility with the Centrex Transfer feature.
- In  1602-04: Dial Pause Timer  (page 673), set the timer for compatibility with the connected Cen-
trex service.
1.In  3103-04: Tandem Calls  (page 816), enter Ye s.
Other Related Features
Features
None
IntraMail Features Dial Action Table  (page 465)
Centrex Transfer uses the active Dial Action Table to route transfer an Automated Attendant caller 
back to the telco using the same Centrex line.
External Transfer  (page 483)
External Transfer allows an Automated Attendant caller to automatically route to an outside telephone 
number.
Operation
Operation is automatic once set up in programming.
3.Set the Flash and pause timers for compatibility with the connected Centrex lines.
4.Enable Tandem Calls for the Centrex line. 
						

							
Conversation Record
462◆IntraMail Features DSX Software Manual
Conversation Record
Description
Conversation Record allows a subscriber to record their active call as a new message in their mailbox, which 
they can review later on. Conversation Record can be helpful when an extension user is on a call that 
involves a lot of detail (such as a technical discussion or extensive directions). Rather than taking notes as 
the call progresses, the user can record the conversation and carefully review it later on. IntraMail broadcasts 
a beep and a voice prompt to the callers as Conversation Record begins. After calling their mailbox, the sub-
scriber can save, edit, or delete the recorded conversation.
Conversation Record Key for a Co-worker’s Mailbox
Your extension or DSS Console can have Conversation Record keys for co-worker’s mailboxes. While on a 
call, you can press the key to record your conversation directly into a co-worker’s mailbox. You can set up 
the key to record into any valid Subscriber Mailbox (including Group Mailboxes programmed as Subscriber 
Mailboxes). This could help a dispatcher, for example, that wants to record a conversation with a client right 
into the responsible technician’s mailbox.
Your extension can have multiple Conversation Record keys, each associated with a different mailbox.
Conditions
• None
Default Setting
• Disabled
Programming
1.In 2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes, in 1401-06: Conversation Record  (page 629) enter Ye s.
3.If no, in 1401-06: Conversation Record  (page 629) enter No.
You can the 
Record [Rec] soft key in lieu of a Record Feature Key.
1.To set up a Record key on an extension: - In  2121-[01 to 24]: Feature Key Codes  (page 758), enter 
17.
- In  2121-[01 to 24]: Feature Key Data  (page 758), enter the number of the extension whose conver-
sation you want to record (i.e., your own or a co-worker’s).
2.To set up Record key on a DSS Console:
- In  2402-[01-60]: DSS Console Key Codes  (page 801), enter 
17.
- In  2402-[01-60]: DSS Console Key Data  (page 801), enter the number of the extension whose con-
versation you want to record (i.e., your own or a co-worker’s).
Allows an extension user to record their active call as a message in their mailbox.
Caution
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone 
conversations or other sound activities, whether or not contemporaneous with transmission, may be ille-
gal in certain circumstances under federal or state laws. Legal advice should be sought prior to imple-
menting any practice that monitors or records any telephone conversation. Some federal and state laws 
require some form of notification to all parties to a telephone conversation, such as using a beep tone or 
other noti fication methods or requiring the consent of all parties to the telephone \
conversation, prior to 
monitoring or recording the telephone conversation. Some of these laws incorporate strict penalties.
1.Should extension be able to use Conversation Record?
2.Optionally put a Record key on the extension or DSS Console. 
						

							
Conversation Record
DSX Software ManualIntraMail Features◆463
IntraMail 
Features
1.In  2143-05: Recording Conversation Beep  (page 771), enter Ye s.
- If enabled, all parties on a call being recorded will hear the voice prompt  Recording followed by a 
beep when the extension user initiates Conversation Record. If disabled, the voice prompt and beep 
will not occur.
- Disabling this option may be interpreted as an invasion of privacy.
1.In 4201-02: Incoming Message Length  (page 872), enter the maximum length of recorded conversations 
(
1-4095 seconds).
- The length of a recorded conversation is 10 times this interval.
- Since the Conversation Record time cannot exceed 4095 seconds, any settings in this option larger  than 409 have no effect on the length of recorded conversations.
Other Related Features
Features
None
IntraMail Features Subscriber Mailbox  (page 574)
Conversation Record is only available to subscriber extensions.
Operation
3.Enable the Conversation Record Beep and Warning.
4.Set the maximum length of recorded conversations.
Conversation Record[Super Display Soft Key] - [Keyset Soft Key]
To record your active call in your mailbox:• Only one party on a call can use Conversation Record at any one time. This includes Intercom calls and Conference calls.
1.Do one of the following.
a.[Record] [More + Rec]Select to enable Conversation Record.
• The Conversation Record soft key is only available for outside calls.
b.Press your Conversation Record Feature Key. • The record key can be assigned to yours or a co-worker’s mailbox.
• The key will  flash fast (green) on your keyset;  flash fast (red) on your DSS Console.
2.Once recording begins:
• You and your caller hear the voice prompt “ Recording.”
• You see: 
RECORD MAILBOX XXX 
(where XXX is the number of the mailbox into which the conversation is recording).
To turn Conversation Record off:
1.
Do one of the following. • The portion of the call already recorded is sent to your mailbox as a ne\
w message.
a.Press V-MAIL.
b.Press a Record Feature Key on your extension or DSS Console. 
						

							
Conversation Record
464◆IntraMail Features DSX Software Manual
User Programmable Feature
Setting up a Conversation Record Key
Feature Mnemonic Operation Access Level
Voice Mail#KP (#57) #KP + Press key you want to program + HOLD + Dial 17 
+ Enter mailbox number or 0 for your own mailbox + 
HOLD + SPEAKER twice to exit. 3-5 
						

							
Dial Action Table
DSX Software ManualIntraMail Features◆465
IntraMail 
Features
Dial Action Table
Description
The Dial Action Table de fines the dialing options for the Call Routing Mailbox chosen by the active Answer 
Table, which in turn provides those dialing options to Automated Attendant callers. IntraMail provides 16 
Dial Action Tables. The Dial Action Table is an integral part of the Automated Attendant. The Automated 
Attendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu mes-
sage, and provide dialing options to callers. The block diagram below shows the default IntraMail Auto-
mated Attendant  con figuration. There are 3 major Automated Attendant components:
■Answer Tables  (page 420)
The Answer Table (8 maximum) determines how the Automated Attendant answers outside calls on each 
line, according to the time of the day and day of the week that the call\
 is ringing. The Answer Table divides 
the time of day and day of the week into individual schedules, which in turn assign a Call Routing Mailbox 
to each call. When a speci fic schedule is  not in effect, the Answer Table uses its Default Mailbox to deter-
mine routing.
- By default, all lines use Answer Table 1. Answer Table 1 has a single schedule that runs Monday  through Friday from 8:30AM to 5:00PM.
■Call Routing Mailbox  (page 450)
A Call Routing Mailbox (16 maximum) is a mailbox associated with an individual Answer Table schedule or 
the Default Mailbox. It speci fies which dialing options (Dial Action Table) are available to callers. It also 
provides the Instruction Menu to callers which typically greets the callers\
 and describes the dialing options.
- By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM\
 to  5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.
■Dial Action TableOnce the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing 
options to callers. Each digit a caller can dial is assigned a speci fic action (function) in the Dial Action 
Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn 
depends on the Answer Table setup. - By default, Call Routing Mailbox 1 uses Dial Action Table 1. 
De fines the dialing options for Automated Attendant callers.
Lines Route to
Answer Table 1 
Answer T able 1
Schedule 1 or
Default Mailbox
Dial Action Table 1
●3131-02: Answer Table 
●421x-Answer Table 
Calls always route to Call Routing Mailbox 001
- Schedule 1 active M-F 8:30AM-5:00PM.
- Default Mailbox active all other times.
●423x: Dial Action Tables 
Dial Action Table 1
Dialing Options
Dial an extension number, or 0 for the operator
Automated Attendant Answering (Default) 
All Lines 
Use AnswerTable 1Which Chooses Call
Routing Mailbox 001.And Dial Action Table 1With these
dialing options
Automated Attendant 
V-MAIL + SA + I + 001 
Built-In Automated Attendant 
#AG + 001●422x: Routing Mailboxes  (001)Call Routing Mailbox 001
●4212: Schedule●4211-01: Default Mailbox     
To record a new Instruction Menu  Message (from Extension 300):
DIL to Voice Mail
Master (700)
Lines Route to
Answer Table 1 
Answer T able 1
Schedule 1 or
Default Mailbox
Dial Action Table 1
●3131-02: Answer Table 
●421x-Answer Table 
Calls always route to Call Routing Mailbox 001
- Schedule 1 active M-F 8:30AM-5:00PM.
- Default Mailbox active all other times.
●423x: Dial Action Tables 
Dial Action Table 1
Dialing Options
Dial an extension number, or 0 for the operator
Automated Attendant Answering (Default) 
All Lines 
Use AnswerTable 1Which Chooses Call
Routing Mailbox 001.And Dial Action Table 1With these
dialing options
Automated Attendant 
V-MAIL + SA + I + 001 
Built-In Automated Attendant 
#AG + 001●422x: Routing Mailboxes  (001)
●3112-01: Direct Termination (Day)●3112-04: Direct Termination (Night) 
Call Routing Mailbox 001
●4212: Schedule●4211-01: Default Mailbox     
To record a new Instruction Menu  Message (from Extension 300): 
						

							
Dial Action Table
466◆IntraMail Features DSX Software Manual
Dial Action Table Options
The following table summarizes the Dial Action Table dial (key) actions and their associated features.
Conditions
• None
Default Setting
• See  Description  above.
Dial Action Table Key Action Summary
ActionDescriptionFeature ReferenceFor more, see:
STRF
Screened Transfer (1)
Allows an Automated Attendant caller to place 
a Screened Transfer to an extension. IntraMail 
calls (screens) the destination to see if the call 
can go through. Screened Transfer
 (page 567) Page 905
UTRFUnscreened Transfer (2)
Allows an Automated Attendant caller to place 
an Unscreened Transfer to an extension.Intra-
Mail transfers the call the destination and then 
hangs up. Unscreened Transfer
 (page 587) Page 906
REC1Quick Message with Greeting (3)
Allows an Automated Attendant caller to leave 
a Quick Message at an extension. The caller 
will hear the extension’s personal greeting. Quick Message
 (page 560) Page 907
REC2Quick Message without Greeting (4)
Allows an Automated Attendant caller to leave 
a Quick Message at an extension. The caller 
will not hear the extension’s personal greeting Quick Message
 (page 560) Page 908
LOGONLog Onto Voice Mail (5)
Allows an Automated Attendant caller to log 
onto a mailbox, either directly or one of their 
choosing. Log Onto Voice Mail
 (page 515) Page 909
Hang 
UpHang Up (6)
IntraMail says “ Goodbye” and hangs up. Hang Up
 (page 506) Page 910
GOTOGo to a Mailbox, (7)
Allows an Automated Attendant caller to route 
to another mailbox. Go to a Mailbox
 (page 491) Page 911
UNDUndefined Routing (0)
This action provides no routing. N/A Page 912 
						

							
Dial Action Table
DSX Software ManualIntraMail Features◆467
IntraMail 
Features
Programming
1.In  4222-01: Dial Action Table  (page 891), assign a Dial Action Table (1-16) to each active Call Routing 
Mailbox.
1.In  4231-Digit Assignment  (page 901), customize the Dial Action Table digit assignments as required. 
The following table shows the Dial Action Table default assignments.
1.Assign a Dial Action Table to each active Call Routing Mailbox.
2.Customize the Dial Action Table options.
Dial Action Table Default Settings
KeyDial Action Table  1Dial Action Tables  2-16
0 UTRF to 300 (Unscreened Transfer to 300) UND
(Unde fined)
1 UND
(Undefined) UND
(Unde fined)
2 UND
(Undefined) UND
(Unde fined)
3 UTRF to XXX
(Unscreened Transfer touser-dialed extension) UND
(Unde fined)
4 UTRF to XXX
(Unscreened Transfer touser-dialed extension) UND
(Unde fined)
5 UND
(Undefined) UND
(Unde fined)
6 UND
(Undefined) UND
(Unde fined)
7 UND
(Undefined) UND
(Unde fined)
8 UND
(Undefined) UND
(Unde fined)
9 HNGUP
(Hangup) UND
(Unde fined)
* REC1 to IXXX
(Quick Message with Greeting to user-dialed extension) UND
(Unde fined)
# LOGON to IXXX
(Logon to user-dialed mailbox) UND
(Unde fined)
Timeout UTRF to 300
(Unscreened Transfer to 300) UND
(Unde fined) 
						

							
Dial Action Table
468◆IntraMail Features DSX Software Manual
1.See Automated Attendant  (page 433) for more.
2.In 4222-02: Time Limit for Dialing Commands  (page 891), enter the timeout duration (0-99 seconds).
- By default, Automated Attendant callers have 5 seconds to dial commands.
3.If the caller waits too long to dial: - When the associated Dial Action Table has a Timeout action programmed, the caller routes to that destination.
- When the associated Dial Action Table does not have a Timeout action programmed, the Instruction  Menu repeats 3 times and then IntraMail hangs up.
Other Related Features
Features
None
IntraMail Features Automated Attendant  (page 433)
The Automated Attendant can automatically answer the telephone system’s incoming calls, play an 
Instruction Menu message, and provide dialing options to callers.
Answer Tables  (page 420)
Determines how the Automated Attendant answers outside calls on each line.
Call Routing Mailbox  (page 450)
The mailbox associated with an Answer Table that speci fies which dialing options (Dial Action Table) 
and announcement are available to Automated Attendant callers.
Operation
N/A
4.To change the amount of time Automated Attendant callers have to dial options: 
						

							
Directory Dialing
DSX Software ManualIntraMail Features◆469
IntraMail 
Features
Directory Dialing
Description
Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the  first few letters 
in the extension user’s name. With Directory Dialing, the caller does not have to remember the extension 
number of the person they wish to reach — just their name. Here’s how Directory Dialing works:
1.When the Automated Attendant answers, it sends the call to a Directory Dialing Mailbox. (O\
ptionally, 
the caller may be asked to dial a digit to access Directory Dialing.)
2.The Directory Dialing Mailbox plays the Directory Dialing Message (reco\
rded by the System Adminis-trator) which asks the caller to dial letters for the name of the perso\
n they wish to reach.
3.The caller dials the letters for the person’s name plus #. They can dial by  first name or last name, depend-
ing on how the Directory Dialing Message was recorded and the Directory Dialing Mailbox was set up.
4.IntraMail searches the list of programmed extension names for a match of the caller-entered letters.
5.Voice prompts announce the  first three matches, and allow the caller to dial a digit (1-3) to reach one of 
the announced matches. Additionally, the caller can dial 4 to hear additional matches (if any).
6.The caller dials the digit for the extension they wish to reach, and IntraMail sends the call to that exten- sion. The call is sent as a Screened or Unscreened transfer, depending on programming.
For callers to use Directory Dialing, the system must have a name programmed for each extension (up to 18 
characters, A-Z, using upper and lower case letters). Each extension should also have a name recorded in 
their Subscriber Mailbox. In addition, each extension used by Directory Dialing must be installed and must 
have their Subscriber Mailbox active (Personal or Group). Conditions
• None
Default Setting
• Disabled
Programming
Basic Setup
1.In 4221-01: Routing Mailbox Type  (page 890), enter 3 to assign the selected Routing Mailbox as a Direc-
tory Dialing Mailbox.
1.In  2144-05: Directory List Number  (page 774), Select the Directory List to which the extension 
belongs. The entries are:
-1-8 for lists 1-8
0 (for no list)
*  (for all lists). 
2.In  4224-01: Directory List Number to Use  (page 895), enter the number of the Directory List to which 
the Directory Dialing Mailbox can route calls. The entries are  1-8  (for lists 1-8).
An Automated Attendant caller to reach an extension by dialing the  first few letters in the 
extension user’s name.
1.Set up the Directory Dialing Mailbox.
2.Set up Directory Lists to control which extensions Directory Dialing can access. 
						

							
Directory Dialing
470◆IntraMail Features DSX Software Manual
1.See Operation  below.
- The Directory Dialing Message is the Instruction Menu for the Routing Ma\
ilbox programmed as a  Directory Dialing Mailbox.
- By default (without a custom message recorded), the Directory Dialing Messag\
e is, “ Please enter 
one or more letters of the person’s name, then press the pound key. ” 
2.Check 4201-01: Outgoing Message Length  (page 871).
- This option sets the maximum message length (
1-4095 seconds) for Instruction Menus.
Extension Name Programming and Routing
1.In  1511-01: Name Format  (page 655), set the name format. This determines how names should be 
entered in  2101-02: Station Name  (page 720).
-
1 for  first name followed by last name.
-
2 for last name followed by  first name.
2.In  2101-02: Station Name  (page 720), enter a name for each extension. The format you use should fol-
low the setting of  1511-01: Name Format  (page 655).
3.In 4224-04: Extension Name Match  (page 897), select the portion of the extension name on which the 
Directory Dialing Mailbox should route. This option allows for dial-by- first-name and dial-by-last-name 
Directory Dialing. Enter: -
1 for  first.
-
2 for last.
1.In  4224-05: Minimum Number of Letters Required  (page 897), specify how many letters (1-3) of an 
employee’s name the caller must dial to use Directory Dialing. - If the caller dials less than the speci fied minimum number of letters, IntraMail cannot route the call.
1.For Unscreened Transfer:
- In  4224-06: Transfer Options  (page 898), enter
 2.
2.For Screened Transfer:
- In  4224-06: Transfer Options  (page 898), enter 
1.
- In  4224-03: Screened Transfer Timeout  (page 896), set how long a Screened Transfer from the 
Directory Dialing Mailbox will ring an unanswered extension before recalling. The entries are:
1-255 seconds.
0 for immediate recall.
1.If yes, leave  4224-02: Time Limit for Dialing Commands  (page 895) at its current setting.
2.If no, adjust 4224-02: Time Limit for Dialing Commands  (page 895) as required. The entries are:
-
01-99 seconds.
-
0 for immediate timeout.
- If the caller waits too long to dial, the Directory Dialing Message repeats.
3.To record a Directory Dialing Message:
1.Set up the name programming and enter names.
2.Determine how many letters of the employee’s name the caller must dial.
3.When Directory Dialing  finds a name match, should it route the call as a Screened or 
Unscreened Transfer?
4.Do Directory Dialing callers have enough time to dial letters?