NEC Dsx 34b Manual

							
Group Mailbox
DSX Software ManualIntraMail Features◆501
IntraMail 
Features
Programming a UCD Group Mailbox
1.Turn to  Extension Hunting  (page 154) for more on setting up UCD Hunting.
1.For a Subscriber Mailbox:
- In  2311-01: UCD Group Mailbox Type  (page 793), enter 
1 and go to step 3 .
2.For a Routing Mailbox:
- In  2311-01: UCD Group Mailbox Type  (page 793), enter 
2.
- In  2311-01: UCD Group Routing Mailbox Number  (page 793), enter the Routing Mailbox that Intr-
aMail will use for the UCD Group Mailbox.
- In  422x-Routing Mailbox  (page 890), set up the type and options for the selected Routing Mail\
box.
1.For Auto Attendant Do Not Disturb:
- In  2314-01: Auto Attendant Do Not Disturb  (page 798), enable (
Ye s) or disable (No) Auto Atten-
dant Do Not Disturb for the Group Mailbox.
- Review  Auto Attendant Do Not Disturb  (page 427) for more.
2.For Auto Erase or Save:
- In  2313-02: Auto Erase/Save of Messages  (page 796), set the auto save option for new messages (
1 
for Auto Save or 
2 for Auto Erase).
- Review  Auto Erase or Save  (page 429) for more.
3.For Auto Time Stamp:
- In  2313-03: Auto Time Stamp  (page 796), enable (
Ye s) or disable (No) Auto Time Stamp for the 
Group Mailbox.
- Review  Auto Time Stamp  (page 431) for more.
4.For Conversation Record:
- In  2313-05: Recording Conversation Beep  (page 797), enable (
Ye s) or disable (No) the Conversa-
tion Record beep for the Group Mailbox.
- Review  Conversation Record  (page 462) for more.
5.For Directory Dialing:
- In  2314-05: Directory List Number  (page 799), specify the Directory List (
1-8, 0 for no lists, 9 for 
all lists) to which the Group Mailbox belongs.
- Review  Directory Dialing  (page 469) for more.
6.For Forced Unscreened Transfer:
- In  2314-02: Forced Unscreened Transfer  (page 798), enable (
Ye s) or disable (No) Forced 
Unscreened Transfer for the Group Mailbox.
- Review  Forced Unscreened Transfer  (page 489) for more.
7.For Message Playback Direction:
- In  2313-01: Message Playback Order  (page 796), set the Group Mailbox message playback order 
(
1 for LIFO, 2 for FIFO).
- Review  Message Playback Direction  (page 543) for more.
8.For Message Retention:
- In  2312-02: Message Retention  (page 794), set how long the Group Mailbox will retain saved mes-
sages.
- Review  Message Retention  (page 547) for more.
9.For Message Storage Limit:
- In  2312-01: Number of Messages  (page 794), set the maximum number of messages (
1-99) that can 
be left in the Group Mailbox.
1.Set up the UCD Group.
2.For the UCD Group Mailbox that corresponds to the UCD Group master number, assign the 
mailbox type.
3.Set up the Subscriber Mailbox options for the Ring Group Mailbox. 
						

							
Group Mailbox
502◆IntraMail Features DSX Software Manual
- Review Message Storage Limit  (page 548) for more.
10.For Message Waiting Lamp:
- In  2313-04: Message Waiting Lamp  (page 797), enable (
Ye s) Message Waiting lamping at the 
extensions sharing the Group Mailbox.
- Review  Message Waiting Lamp  (page 549) for more.
11.For Next Call Routing Mailbox:
- In  2314-03: Dialing Option  (page 798), enable (
Ye s) or disable (No) additional dialing options for 
Next Call Routing Mailbox calls.
- In  2314-04: Next Call Routing Mailbox  (page 799), optionally assign a Next Call Routing Mailbox 
(
1-16) to the Group Mailbox.
- Review  Next Call Routing Mailbox  (page 552) for more.
12.For System Administrator:
- In  2312-03: System Administrator  (page 794), enter 
Ye s to optionally designate the Group Mailbox 
as a System Administrator.
- Review  System Administrator  (page 576) for more.
Other Related Features
Features
Extension Hunting  (page 154)
If a UCD Group is set up to over flow to voice mail, unanswered callers into the group route to the 
UCD Group Mailbox.
Group Ring  (page 189)
Ring Group Mailbox uses the mailbox assigned to the Ring Group to which \
the extension belongs.
IntraMail Features Greeting  (page 493)
Any extension sharing a Ring Group Mailbox can record and activate the Greeting and set Automated 
Attendant Do Not Disturb. The system automatically uses the most recent Greeting, regardless of 
which member of the group recorded it.
Voice Mail Over flow  (page 590)
An unanswered DIL to the Ring Group master number can be picked up by the Ring Group Mailbox.
Operation
See the following features for operation of the speci fic Group Mailbox type:
• Announcement Mailbox  (page 412).
• Call Routing Mailbox  (page 450).
• Directory Dialing  (page 469).
• Subscriber Mailbox  (page 574). 
						

							
Guest Mailbox
DSX Software ManualIntraMail Features◆503
IntraMail 
Features
Guest Mailbox
Description
An outside party can have their own Guest Mailbox mailbox for receiving and sending messages. A Guest Mail-
box is a Subscriber Mailbox that  does not have an extension associated with it. A Guest Mailbox has many of 
the IntraMail features of a Subscriber Mailbox. A company visitor with a Guest Mailbox could, for example:
❥Go to any extension, press INTERCOM + 700, then dial their mailbox number.
❥Review their messages, leave messages for associates, or record a new greeting for their mailbox.
❥Use many other features available to a Subscriber Mailbox.
Voice mail routes calls to the Guest Mailbox in the following three ways:
❥A Screened Transfer (STRF) or Unscreened Transfer (UTRF) from the Automated Attendant goes  directly to the Guest Mailbox, even though there is no extension installed.
❥An Intercom call to the uninstalled extension goes directly to the Guest Mailbox.
❥A transferred call to the uninstalled extension also goes directly to the Guest Mailbox.
For a brief overview of the features available at a Guest Mailbox, review the  Related Features below. Then, 
go to the individual feature to  find out how it operates and any programming required to make it work.
Conditions
• None
Default Setting
• No Guest Mailboxes assigned.
Programming
1.In  2141-01: Station Mailbox Type  (page 766) for an extension without an associated telephone, enter 1.
2.Turn to Subscriber Mailbox  (page 574) for more.
Other Related Features
Features
None
IntraMail Features Auto Erase or Save  (page 429)
After a guest listens to a message in their Guest Mailbox, IntraMail can\
 automatically erase or save 
the message.
Automated Attendant  (page 433)
An Automated Attendant LOGON action (assigned to the active Dial Action Table) can route callers to 
a Guest Mailbox.
Greeting  (page 493)
A Guest Mailbox can have a recorded greeting that plays to callers leaving a message.
Listening to Messages  (page 512)
Review this feature to learn which features are available to the guest while listening to messages.
Mailbox Name  (page 518)
A Guest Mailbox can have a recorded name.
Make Call  (page 525)
• A Guest Mailbox user can use Make Call to return a call left in the Guest Mailbox.
An outside party can have their own mailbox for receiving and sending messages.
1.To set up a Guest Mailbox: 
						

							
Guest Mailbox
504◆IntraMail Features DSX Software Manual
• A Subscriber Mailbox user cannot use Make Call to return a call left by a Guest Mailbox, since the 
Guest Mailbox does not have an associated extension.
Main Menu  (page 523)
The Main Menu provides assess to the features available to a Guest Mailbox.
Message Listen Mode  (page 534)
Set the type of messages a guest will listen to when they dial L (5) after logging into their Guest Mailbox.
Message Notification  (page 535)
Once activated, Message Noti fication dials a telephone number to let the user know they have new 
messages in the Guest Mailbox.
Message Playback Direction  (page 543)
Set the Guest Mailbox message playback order.
Message Record  (page 544)
Review this feature to learn which features are available to the Guest Mailbox while recording and 
sending a message.
Message Storage Limit  (page 548)
Set the maximum number of messages that can be left in the mailbox.
Next Call Routing Mailbox  (page 552)
The Next Call Routing Mailbox provides additional dialing options after a caller leaves a message in a 
Guest Mailbox.
Security Code  (page 570)
If enabled, a Guest Mailbox caller must enter a security code before log\
ging onto the mailbox.
Transfer to a Mailbox  (page 583)
To transfer an outside call to a Guest Mailbox, the extension user presses 
INTERCOM, V-MAIL, and 
then dials the Guest Mailbox number.  
						

							
Guest Mailbox
DSX Software ManualIntraMail Features◆505
IntraMail 
Features
Operation
Accessing a Guest Mailbox
To log onto a Guest Mailbox: 1.
Do one of the following.
a.Press INTERCOM + Dial the IntraMail master number (e.g., 700) + Dial your mailbox nu\
mber.
• You can optionally press a Call Coverage key assigned to the IntraMail master number.
b.Press the Message Center key for the Guest Mailbox.
2.When IntraMail answers, dial the Guest Mailbox number.
Logging Onto a Guest Mailbox from the Automated Attendant:
1.
After the Automated Attendant answers, dial # + Dial the Guest Mailbox number.
• This capability may be disabled in the Automated Attendant.
• Your automated attendant may have a LOGON action assigned to the Guest Mailbox. Check with your  Communications Manager.
Transferring your call to a Guest Mailbox:
1.
Press INTERCOM.
2.Press V-MAIL.
3.Dial the Guest Mailbox number.
4.
Press SPEAKER to hang up.
• To transfer a call to a co-worker’s mailbox from a single line telephone, use the following procedure:  Hook flash + Dial 
*8 + Dial the co-worker’s mailbox + Hang up. 
						

							
Hang Up
506◆IntraMail Features DSX Software Manual
Hang Up
Description
Hang Up is an Automated Attendant option that immediately hangs up the outside call. When setting up a 
Dial Action Table, you may want to use Hang Up for unused actions (rather than the caller hearing t\
he stan-
dard error message). You might also want to use the Hang Up action as the Timeout destination for callers 
that wait too long to dial after the Automated Attendant answers.
Conditions
• None
Default Setting
• Key 9 in Dial Action Table 1 is set for Hang Up.
Programming
1.In 4231-Digit Assignment  (page 901), assign a Hang Up action to an available key.
- When the outside caller dials the key programmed with the Hang Up action, the Automated Atten- dant immediately hangs up.
Other Related Features
Features
None
IntraMail Features Automated Attendant  (page 433)
The Automated Attendant can automatically answer the telephone system’s incoming calls, play an 
Instruction Menu message, and provide dialing options to callers.
Dial Action Table  (page 465)
The Hang Up action is a Dial Action Table option.
Operation
N/A
An Automated Attendant option that immediately hangs up the outside call. 
1.Optionally assign the Hang Up action to an available Dial Action Table key. 
						

							
Instruction Menu
DSX Software ManualIntraMail Features◆507
IntraMail 
Features
Instruction Menu
Description
The Instruction Menu is the announcement that plays to Automated Attendant callers. Normally, the Instruc-
tion Menu greets callers and provides them with the Automated Attendant dialing options. The Instruction 
Menu is associated with the active Call Routing Mailbox. Normally, you should have the System Adminis-
trator customize (rerecord) the Instruction Menu to match the dialing \
options enabled in the site’s Dial 
Action Table. If a custom Instruction Menu is not recorded, the Automated Attendant callers hear:
“Thank you for calling.  If you are calling from a touch tone phone, please dial the extension number you 
wish to reach, or dial 0 for assistance. If you are calling from a rotary dial phone, please stay on the line 
for assistance.”
Conditions
• None
Default Setting
• No custom Instruction Menus recorded.
Programming
N/A
Other Related Features
Features
None
IntraMail Features Answer Tables  (page 420)
Determines how the Automated Attendant answers outside calls on each line.
Automated Attendant  (page 433)
The Answer Table determines how the Automated Attendant answers calls, and assigns the Call Rout-
ing Mailbox to the call.
Call Routing Mailbox  (page 450)
The mailbox associated with an Answer Table that speci fies which dialing options (Dial Action Table) 
and Instruction Menu are available to Automated Attendant callers.
Dial Action Table  (page 465)
De fines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Single Digit Dialing  (page 572)
An Automated Attendant caller can press a single key to route to an extension, route to another desti-
nation, or use an IntraMail feature.
System Administrator  (page 576)
Only the System Administrator can record the Instruction Menu.
Play an announcement to outside callers announcing the Automated Attendant dialing options. 
						

							
Instruction Menu
508◆IntraMail Features DSX Software Manual
Operation
Recording an Instruction Menu for a Call Routing Mailbox[Super Display Soft Key] - [Keyset Soft Key]
Log onto System Administrator’s mailbox.
SA (72)Access System Administrator options.[System Admin] - [N/A]
I (4) Select Instruction Menus.[Instruction] - [Instr]
Enter the Call Routing Mailbox number.
L (5)Listen to the current Instruction Menu (if any).[Listen] - [Lstn]
#Exit listen mode.
R (7) Record a new Instruction Menu.[Record] - [Rec]
Record message.
*Pause or restart recording[Resume] - [Resume]
[Pause] - [Pause]
E (3)Erase recording.[Cancel] - [Cancel]
#Exit recording mode.[Done] - [Done]
E (3) Erase the Instruction Menu.[Erase] - [Erase]
#Go back to the System Administrator options.[Exit] - [Exit]
#Go back to the System Administrator options.[Exit] - [Exit]
0Plays Help message. 
						

							
Leaving a Message
DSX Software ManualIntraMail Features◆509
IntraMail 
Features
Leaving a Message
Description
An extension user or outside caller can leave a voice message in a co-worker’s mailbox if that extension is 
busy, unanswered, or in Do Not Disturb. Leaving a voice message is a handy and ef ficient way to communi-
cate with co-workers that avoids post-it notes, message pads, and unnecessary email.
Additional Options While Leaving a Message
The following chart shows the additional dialing options a caller may have while  listening to the mailbox 
greeting  prior to leaving a message. What happens depends on the setting of the Next Call Routing and Dial-
ing Option options.
Conditions
• None
Default Setting
• Enabled
Leave a voice message in a mailbox from inside or outside the company. 
Dialing Options While Leaving a Message
2144-04: Next CallRouting Mailbox2144-03: Dialing OptionDigit 
DialedAction
Outside CallIntercom Call
Unde fined No 0 Caller hears, “ That is an invalid entry,” and the 
greeting repeats.
1-9
# IntraMail hangs up.
* Caller skips greeting and can immediately start  recording.
1-16 (valid Call 
Routing Mailbox) No 0 Caller follows 0 action 
in Next Call Routing 
Mailbox. Caller hears, “
That is 
an invalid entry ,” and 
the greeting repeats.
1-9 Caller hears, “ That is an invalid entry ,” and the 
greeting repeats.
# Caller routes to the  Next Call Routing 
Mailbox and hears its 
Instruction Menu. IntraMail hangs up.
* Caller skips greeting and can immediately start  recording.
1-16 (valid Call 
Routing Mailbox) Yes 0 Caller follows key’s 
action in Next Call 
Routing Mailbox. Caller hears, “
That is 
an invalid entry ,” and 
the greeting repeats.
1-9
# Caller routes to the  Next Call Routing 
Mailbox and hears its 
Instruction Menu. IntraMail hangs up.
* Caller skips greeting and can immediately start  recording. 
						

							
Leaving a Message
510◆IntraMail Features DSX Software Manual
Programming
1.In 4201-02: Incoming Message Length  (page 872), enter the maximum length of a message a caller can 
leave in a Subscriber Mailbox (
1-4095 seconds).
Other Related Features
Features None
IntraMail Features Next Call Routing Mailbox  (page 552)
The Next Call Routing Mailbox provides callers with additional dialing options after they leave a mes-
sage in a mailbox (depending on the setting of the Dialing Option optio\
n).
Quick Message  (page 560)
Quick Message allows Automated Attendant callers to leave a message in a Subscriber Mailbox.
1.Set the maximum length of a message that can be left in a Subscriber Mailbox.