NEC Dsx 34b Manual

							
Headset Compatibility
DSX Software ManualFeatures◆201
Features
Operation
User Programmable Feature
Using the HeadsetIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To connect the headset:
1.
Plug a compatible headset into the telephone headset jack.
To turn the headset mode on and off:1.
Do one of the following.
a.Press the headset Feature Key on your telephone or DSS Console.
b.Use the User Programmable Features (see below).
While in the headset mode:1.
You can do the following.
a.Press a line key to place or answer an outside call.
b.Press INTERCOM to get Intercom dial tone.
c.If on a call, press SPEAKER to hang up.
Turning the Headset Mode On and Off
Feature Mnemonic Operation Access Level
Headset Compatibility#HS (#47) #HS + Y to enable or N to disable + SPEAKER to exit. 3-5 
						

							
Hold
202◆Features DSX Software Manual
Hold
Description
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music 
on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user 
may process calls or use a system feature. Outside calls left on Hold to\
o long recall the extension that placed 
them on Hold. If the recall is unanswered, the call diverts to Key Ring.
There are four types of Hold:
System (Regular) Hold
With System Hold, an outside call a user places on Hold flashes the line key (if programmed) at all other 
keysets. Any keyset user with the  flashing line key can pick up the call.
Exclusive Hold
When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The line appears 
busy to all other keysets that have a key for the line. Exclusive Hold is important if the user doesn’t want a 
co-worker picking up their call on Hold. 
Automatic Hold
Automatic Hold allows a user to be on an outside call, activate a feature, and automatically place the call on 
Hold without  first pressing the 
HOLD key. The system places a call on Hold automatically when the user 
presses 
CONF, INTERCOM, or a Hotline key. Automatic Hold optionally allows a user, busy on an outside 
call, to press another line key or a Call Coverage Key to automatically put their initial call on Hold.
Intercom Hold
A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other exten-
sion. There is no Hold Recall for Intercom calls.
Distinctive Flash Rate on Recall
System Hold and Exclusive Hold recall feature a distinctive  flash rate for line keys (see the chart below). 
This allows the keyset extension user to easily differentiate new calls that are ringing from held calls that 
are recalling.
Have a call wait on Hold, then pick it up to continue the conversation.
Distinctive Flash Rate on Recall
For this type of call: You see this 
flash rate:
System Hold Exclusive Hold
Call that you placed on HoldSingle Wink On (green)Double Wink On (green)
Call that you initially placed on Hold  recalling your phoneDouble Wink On (green) Double Wink On (green)
Call a co-worker placed on Hold at  their extensionSingle Wink On (red)None (On red)
Call a co-worker initially placed on Hold recalling your phoneDouble Wink On (red) Double Wink On (red) 
						

							
Hold
DSX Software ManualFeatures◆203
Features
Hold Recall Display
The Hold recall display identi fies:
❥The type of call recalling the extension.
❥The extension which initially placed the call on Hold.
The Hold recall displays occurs as the call is ringing the extension that initially placed it on Hold, and after 
the call diverts to Key Ring. Conditions
• None
Default Setting
• System Hold, Exclusive Hold and Automatic Hold enabled.
Programming
1.In 2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes, 1411-03: Automatic Hold  (page 647) enter Ye s.
3.If no, in 1411-03: Automatic Hold  (page 647) enter No.
1.If yes, leave 1603-02: Hold Recall Timer  (page 675) at its current setting.
2.If no, adjust 1603-02: Hold Recall Timer  (page 675) as required.
1.If yes, leave 1603-03: Exclusive Hold Recall Timer  (page 675) at its current setting.
2.If no, adjust 1603-03: Exclusive Hold Recall Timer  (page 675) as required.
1.If yes, leave 1601-01: Line No Answer Timer  (page 669) at its current setting.
2.If no, adjust 1601-01: Line No Answer Timer  (page 669) as required.
1.While busy on a call, should pressing a line key or Call Coverage key put the initial call on 
Hold?
2.Does an unanswered call on System Hold recall the extension that placed it on Hold after the 
desired interval?
3.Does an unanswered call on Exclusive Hold recall the extension that placed it on Hold after the 
desired interval?
3.Does an unanswered Hold recall divert to Key Ring after the desired interval? 
						

							
Hold
204◆Features DSX Software Manual
Other Related Features
Features
Call Timer  (page 55)
A user’s Call Timer starts when they pick up a call from Hold. If they place the call on Hold and 
another user picks it up, the timer restarts for the new user.
Conference  (page 89)
If an extension user places a Conference on Hold, no other participants can pla\
ce the Conference on 
Hold, split it, or terminate it.
Directed Call Pickup  (page 129)
Directed Call Pickup can pick up Hold recalls.
Key Ring  (page 214)
Unanswered Hold Recalls revert to Key Ring if not picked up.
Music on Hold  (page 246)
If installed, Music on Hold plays to callers on Hold.
Off-Hook Signaling  (page 255)
An extension user can place their current call on Hold and answer the waiting call.
Single Line Telephones  (page 305)
A single line telephone user can only place an outside call on Exclusive Hold. System Hold is not 
available.
Transfer  (page 358)
If an extension receiving a screened Transfer answers the screen and immediately hangs up (before the 
transferring extension), the call goes on Exclusive Hold at the transferring extension.
IntraMail Features None
Operation
Using System HoldIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To place a call on System Hold:
1.
Press HOLD.
• The line key winks (on) while on Hold, double-wink (on) while recalling.
• Line keys on Hold are green for your calls - red for your co-workers.
If a call on Hold recalls, you see one of the following.
a.If the extension that placed to call on Hold doesn’t have a name:Hold Recall
STA 301
b.If the extension that placed the call on Hold has a programmed name:Hold Recall
300: Attendant
To pick up an outside call on System Hold:
1.
Press the  flashing line key.
• The line key lights solid (green).
To pick up an outside call on system Hold at a co-worker’s extension:• You must know the number of the line that is on Hold. 
						

							
Hold
DSX Software ManualFeatures◆205
Features
1.Lift the handset and press INTERCOM.
2.Dial *4.
3.Dial the number of the line that is on Hold.
• For example, dial 
01 for line 1.
Using Exclusive HoldIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To place an outside call on Exclusive Hold:
1.
Press HOLD twice.
• For you, the line key winks (on green) while on Hold,  flashes slowly while recalling.
• For your co-workers, the line key is on red while on Hold,  flashes slowly (red) while recalling.
If a call on Hold recalls, you see one of the following.
a.If the extension that placed to call on Hold doesn’t have a name:Hold Recall
STA 301
b.If the extension that placed the call on Hold has a programmed name:Hold Recall
300: Attendant
To pick up an outside call on Exclusive Hold:
1.
Press the  flashing line key.
• The line key lights solid (green).
Using Intercom HoldIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To place an Intercom call on Hold:
1.
Press HOLD.
•
INTERCOM  fl ashes with a double-wink (on green) while on Hold - slow  flash (green) while recalling.
To pick up an Intercom call from Hold:
1.
Lift the handset
2.If you are not connected to the Intercom call, press INTERCOM.
Using Hold at a Single Line TelephoneIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To place an outside or Intercom call on Exclusive Hold:• Single line telephones cannot place calls on System Hold.
1.Hook flash.
2.Dial *7 and hang up.
• If you leave the call on Hold too long, it will recall to you.
• If you hook flash and hang up without dialing 
*7, the call will recall immediately.
• If you have a call on Exclusive Hold and have a Camped-On call waiting, dialing 
*7 will answer the waiting 
call. See  Split (Alternate)  (page 323) for more.
Using System HoldIn these instructions:[Super Display Soft Key]
[Keyset Soft Key] 
						

							
Hold
206◆Features DSX Software Manual
To retrieve your call from Exclusive Hold:
1.
Lift the handset and dial *7.
To pick up an outside call on system Hold at a co-worker’s extension:• You must know the number of the line that is on Hold.
1.Lift the handset and dial *4.
2.Dial *4.
3.Dial the number of the line that is on Hold. • For example, dial 
01 for line 1.
Using Hold at a Single Line TelephoneIn these instructions:[Super Display Soft Key]
[Keyset Soft Key] 
						

							
Hotline
DSX Software ManualFeatures◆207
Features
Hotline
Description
Hotline gives a keyset user with a programmed Hotline key one-button calling and Transfer to another exten-
sion (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call 
or Transfer calls to each other just by pressing a single key.
In addition, the Hotline key shows the status of the partner’s extension:
Hotline Automatic Transfer
With Hotline Automatic Transfer, the extension can Transfer their call to a co-worker just by pressing their 
Hotline key and hanging up. Without Hotline Automatic Transfer, the user must press 
TRANSFER before  
pressing the Hotline key. If the user frequently uses their Hotline key for one-button Transfer to co-workers, 
Hotline Automatic Transfer is recommended. If the user prefers to consult with their Hotlin\
e partner rather 
than Transfer, disabling Hotline Automatic Transfer would be helpful.
Conditions
• An extension’s Hotline partner can be any other keyset (e.g., physical port). An extension cannot have a Hotline key for master numbers or virtual ports.
Default Setting
• No Hotline keys programmed.
Programming
1.To assign a Hotline key to an extension Feature Key: - In  2121-[01 to 24]: Feature Key Codes  (page 758), enter 
05.
- In  2121-[01 to 24]: Feature Key Data  (page 758), enter the extension number of the Hotline partner 
(300-427).
2.To assign a Hotline key to a DSS Console Feature Key:
- In  2402-[01-60]: DSS Console Key Codes  (page 801), enter 
05.
- In  2402-[01-60]: DSS Console Key Data  (page 801), enter the extension number of the Hotline 
partner (300-427).
Hotline provides partner extensions with one-button calling and Transfer.
Hotline Busy Lamp Indications
When the key is: The partner extension is:
Off Idle or not installed On Busy or ringing
1
Medium Flash Partner extension is in DND for outside 
calls (option 1).
Fast Flash Partner extension is in DND for Intercom  calls (option 2) or All Calls (option 3).
1 Ringing Intercom and Group Ring calls light the Hotline key. DILs, Key Ring calls 
and transferred calls do not.
1.Set up Hotline keys on an extension or DSS Console. 
						

							
Hotline
208◆Features DSX Software Manual
1.For Voice Over, in 2116-02: Off Hook Signaling for Calls from Hotline Partner  (page 749) enter 2.
2.For Camp-On, in 2116-02: Off Hook Signaling for Calls from Hotline Partner  (page 749) enter 1.
3.For no signaling, in 2116-02: Off Hook Signaling for Calls from Hotline Partner  (page 749) enter 0.
Hotline Automatic Transfer
1.In 2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes, in 1401-13: Hotline Automatic Transfer  (page 632) enter Ye s.
3.If no, in 1401-13: Hotline Automatic Transfer  (page 632) enter No.
Other Related Features
Features
Call Coverage Keys  (page 40)
Call Coverage Keys provide many of the features available to Hotline partners.
Direct Station Selection (DSS) Console  (page 120)
DSS Consoles can also have Hotline keys.
Do Not Disturb  (page 143)
An extension user can press their Hotline key twice to override their Hotline partner’s DND.
Intercom  (page 211)
A user can press a Hotline Key as an alternative to dialing Intercom numbers.
Transfer  (page 358)
An extension user can Transfer a call to their Hotline partner by pressing their Hotline key.
Voice Mail  (page 372)
Pressing a Hotline key can Transfer a call to an uninstalled extension’s mailbox (if the mailbox is 
enabled).
Voice Over  (page 385)
An extension can Voice Over after calling a co-worker by pressing their Hotline key.
IntraMail Features None
2.Specify the type of Off-Hook Signaling available when a user presses the Hotline key for their 
busy Hotline partner.
1.When transferring, should the user be able to press Hotline (without  first pressing TRANSFER) 
to Transfer the call? 
						

							
Hotline
DSX Software ManualFeatures◆209
Features
Operation
User Programmable Feature
Using HotlineIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To place a call to your Hotline partner:
1.
Press your Hotline key.
To transfer a call to your Hotline partner:1.
While on a call, press your Hotline key.
2.Do one of the following.
a.If your partner answers, announce the call, press TRANSFER.
• If your extension has Hotline Automatic Transfer, just announce the call and hang up.
b.Press TRANSFER to have the call wait at your Hotline partner unannounced.
• If your extension has Hotline Automatic Transfer, just hang up instead.
3.The call recalls to you if it is not picked up.
To answer a call from your Hotline partner:
1.
When you hear two beeps, speak towards the phone.
Reassigning Hotline Keys
Feature Mnemonic Operation Access Level
Hotline#HL (#45) #HL + Press flashing Hotline key + Enter extension for 
new Hotline partner + 
HOLD + Program another Hotline 
key or 
SPEAKER to exit. 3-5 
						

							
Interactive Soft Keys
210◆Features DSX Software Manual
Interactive Soft Keys
Description
Interactive Soft Keys provide intuitive feature access. It is no longer necessary to remember feature codes to\
 
access the telephone’s advanced features because the function of the soft keys change as the user process calls. 
For example, while on an outside call a display keyset user can press the 
PARK soft key to Park their call in orbit.
For additional information on Interactive Soft Key operation, refer to Feature Operation below.
Conditions
• When an extension’s soft keys are enabled or disabled in programming, the user must take some  action at the telephone (such as lifting and replacing the handset) be\
fore the change takes effect.
Default Setting
• Soft keys enabled.
Programming
1.In  2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes, in 1401-05: Soft Keys  (page 629) enter Ye s.
3.If no, in 1401-05: Soft Keys  (page 629) enter No.
Other Related Features
None
Operation
See each feature.
Use advanced features just by pressing a soft key, without remembering feature codes.
1.Should extension have Interactive Soft Keys?