NEC Dsx 34b Manual

							
Automated Attendant Transfer
DSX Software ManualIntraMail Features◆441
IntraMail 
Features
Automated Attendant Transfer
Description
An extension user can transfer their outside call to the Automated Attendant so the outside caller can use the 
Automated Attendant dialing options. This helps an outside caller, for example, that wants to return to the 
Automated Attendant so they can dial another co-worker or use a different Automated Attendant option.
Conditions
• Extensions cannot call or be transferred to the IntraMail Automated Attendant.
Default Setting
• Enabled
Programming
No additional programming required.
Other Related Features
FeaturesNone
IntraMail Features Automated Attendant  (page 433)
The Automated Attendant can automatically answer the telephone system’s incoming calls, play an 
Instruction Menu message, and provide dialing options to callers.
Operation
While on an outside call, an extension user can transfer their call to the Automated Attendant 
for additional dialing options.
Automated Attendant Transfer
To transfer an outside call to the Automated Attendant:
1.
While on an outside call, press V-MAIL. 
						

							
Automatic Routing for Rotary Dial Callers
442◆IntraMail Features DSX Software Manual
Automatic Routing for Rotary Dial Callers
Description
If an Automated Attendant caller doesn’t dial any digits, IntraMail will automatically route them to a speci-
fied option (such as the operator or a mailbox). This lets rotary telephone users stay on the line to leave a 
message or have their call processed. Without Automatic Routing for Rotary Dial Callers, rotary callers 
would not be able to use the Automated Attendant.
Conditions
• None
Default Setting
• Callers that don’t dial go to extension 300.
Programming
1.In 4231-Digit Assignment  (page 901), assign the TIMEOUT function routing.
- Since rotary dial callers can’t dial DTMF digits, the TIMEOUT function provides routing.
Other Related Features
Features None
IntraMail Features Guest Mailbox  (page 503)
Consider routing rotary dial callers to a Guest Mailbox to collect messa\
ges.
Operation
None
Automatically route Automated Attendant callers that don’t dial any digits to a speci fied option.
1.Program the Dial Action Table TIMEOUT function. 
						

							
Bilingual Voice Prompts
DSX Software ManualIntraMail Features◆443
IntraMail 
Features
Bilingual Voice  Prompts
Description
Bilingual Voice Prompts provides IntraMail voice prompts in one of two active languages (primary and sec-
ondary). These language choices are available to Routing Mailboxes, outside lines, Station Mailboxes, and 
Group Mailboxes as follows:
❥Routing Mailbox The language an Automated Attendant caller hears is set by the answering Routing Mailbox.
❥Outside LineFor outside lines not answered by the Automated Attendant, the language the caller hears if routed to 
voice mail is set by the line. An outgoing outside call also hears the line’s language setting if it is then 
transferred to a co-worker’s mailbox.
❥Station MailboxWhen you log onto your own mailbox and use its features, you always hear your mailbox language. If 
you call a co-worker and leave a message, you will hear the system’s Primary Language. 
❥Group Mailbox  and UCD Group Mailbox
Similar to a Station Mailbox, when you log into a Group or UCD Group Mai\
lbox and use its features, 
you always hear the language programmed for that mailbox. If a co-worker leaves a message in the 
Group Mailbox, they hear the system’s Primary Language.
There are up to six languages stored in the IntraMail CompactFlash card,\
 any two of which you can make 
active. By default, English mnemonic and English numeric are active and the other four languages (if any) 
are inactive. You activate an inactive language through system programming.
 Automated Attendant callers can optionally dial a digit to select the language of \
their choice.
How the System Handles Language Priority
The following illustration shows how IntraMail prioritizes language selection while routing a call. For example:
1.The Automated Attendant answers an outside call using a Call Routing Mailbox with the \
Secondary Lan- guage selected.
2.The caller dials extension 308, which has the Primary Language enabled and is set up to hu\
nt to voice mail if unanswered.
3.Extension 308 doesn’t answer and the caller is routed to voice mail. The voice prompts played to the caller (except for the recorded Greeting and Mailbox Name) are in the Secondary \
Language. The Call 
Routing Mailbox language selection overrides language setting for the destination mailbox.
Provides IntraMail voice prompts in one of two active languages. 
						

							
Bilingual Voice Prompts
444◆IntraMail Features DSX Software Manual
Conditions
• None
Default Setting
• Primary Language is English mnemonic.
• Secondary Language is English numeric.
• All mailboxes use the Primary Language.
• There are currently no other stored languages available.
Programming
1.See How the System Handles Language Priority  (page 443) for more.
1.In 4203-01: Primary Voice Prompt Language  (page 879), set the primary IntraMail voice prompt lan-
guage. From the six choices, you can activate one primary and one Secondary Language. The options 
are: -
1 for US English Mnemonic
-
2 for US English Mnemonic
-
3-6 - Not used
2.In 4203-02: Secondary Voice Prompt Language  (page 879), set the secondary IntraMail voice prompt lan-
guage. From the six choices, you can activate one primary and one Secondary Language. The options are:
-1 for US English Mnemonic
-
2 for US English Mnemonic
-
3-6 - Not used
1.Review how the system handles language priority.
2.Activate the system’s Primary and Secondary Languages.
Routing Mailbox
Line
System Primary Language
Priority 1
Priority 2
Priority 3 If an outside call is answered by a Routing Mailbox (e.g.,
when Automated Attendant answers), the caller uses the
Routing Mailbox language
 for the duration of the call.
When an outside call is answered by voice mail (e.g., when
a DIL to an extension hunts to that extension’s mailbox),
the caller uses the  language programmed for the line  for
the duration of the call.
if you call a co-worker and leave a message, you will use
the system’s Primary Language.
Subscriber’s
Own MailboxPriority 4 If you log onto your mailbox and use its features, you al-
ways use
 your mailbox language.   
						

							
Bilingual Voice Prompts
DSX Software ManualIntraMail Features◆445
IntraMail 
Features
1.In  4221-02: Routing Mailbox Voice Prompt Language  (page 890), select the prompt language used by 
calls answered or routed to the Routing Mailbox. The options are: -
1 for Primary Language
-
2 for Secondary Language
1.For the Call Routing Mailbox that will initially answer the call:
- In  4221-02: Routing Mailbox Voice Prompt Language  (page 890) select the prompt language the 
caller should initially hear (
1 for primary or 2 for secondary).
- In  4231-Digit Assignment  (page 901) for the assigned Dial Action Table, for an available key:
- For  Action , enter 
7 (GOTO).
- For  Number , enter the number of the Call Routing Mailbox that will have the alternate language.
-  Record an Instruction Menu that instructs the caller which digit to dial\
 to switch languages.
2.For the Call Routing Mailbox that will have the alternate language:
- In  4221-02: Routing Mailbox Voice Prompt Language  (page 890) select the alternate prompt lan-
guage (
1 for primary or 2 for secondary).
- (Optional) In  4231-Digit Assignment  (page 901) for the assigned Dial Action Table, for an available 
key:
- For  Action , enter 
7 (GOTO).
- For  Number , enter the number of the Call Routing Mailbox that initially answered t\
he call.
- Record an Instruction Menu that tells the caller which digit to dial t\
o return to the initial language.
 
1.In  3131-03: Line Voice Prompt Language  (page 829), select the prompt language for calls on the line that 
are routed to voice mail. The options are: -
1 for Primary Language
-
2 for Secondary Language
1.In  2142-04: Station Mailbox Voice Prompt Language  (page 768), select the prompt language the sub-
scriber hears when they log into their mailbox. The options are: -
1 for Primary Language
-
2 for Secondary Language
1.In  2212-04: Ring Group Mailbox Voice Prompt Language  (page 783), select the prompt language the 
Group Mailbox user hears when they log into the Group Mailbox. The options are: -
1 for Primary Language
-
2 for Secondary Language
1.In  2312-04: UCD Group Mailbox Voice Prompt Language  (page 795), select the prompt language the 
UCD Group Mailbox user hears when they log into the UCD Group Mailbox. The options are: -
1 for Primary Language
-
2 for Secondary Language
3.Select the prompt language for Call Routing Mailboxes.
4.Optionally allow an Automated Attendant caller to dial a digit to switch languages.
5.Select the prompt language for outside lines.
6.Select the prompt language for Station Mailboxes.
7.Select the prompt language for Ring Group Mailboxes.
8.Select the prompt language for UCD Group Mailboxes. 
						

							
Bilingual Voice Prompts
446◆IntraMail Features DSX Software Manual
Other Related Features
Features
Transfer  (page 358)
Transferred outside calls use the language setting of the line.
IntraMail Features Log Onto Voice Mail  (page 515)
When doing a Remote Logon through the Automated Attendant, the caller uses the destination mail-
box language setting (not the language of the Routing Mailbox that answ\
ered the call).
Message Noti fication  (page 535)
Message Noti fication uses the notifying mailbox’s language (not the language of the line used to place 
the callout).
Quick Message  (page 560)
If leaving a Quick Message through the Automated Attendant, the caller uses the language of the 
Routing Mailbox that answered the call (not the language of the mailbox\
 in which they are leaving the 
Quick Message).
Voice Prompting Messages  (page 593)
The language used for an extension’s Voice Prompting Messages is set by the Subscriber Mailbox lan-
guage selection.
Operation
None 
						

							
Call Forward to a Mailbox
DSX Software ManualIntraMail Features◆447
IntraMail 
Features
Call Forward to a Mailbox
Description
A subscriber can easily forward calls to their Subscriber Mailbox. Instead of dialing an extension as the for-
warding destination, the user just presses their 
V-MAIL key instead. With Call Forward to a Mailbox, the sub-
scriber is assured that their calls don’t get forgotten when they are busy or unavailable. Unlike with 
Extension Hunting to Voice Mail, forwarding lets the subscriber choose when and how they want their unan-
swered calls to go to voice mail (rather than have the telephone system reroute their calls automatically).
Call Forwarding a Subscriber’s Direct Inward Line to their Mailbox
The following table describes how IntraMail handles a subscriber’s Direct Inward Line when it is Call For-
warded to their mailbox. The routing occurs when the caller dials a digit while listening to the \
recorded or 
default mailbox greeting.
Logging Onto a Subscriber Mailbox while Listening to the Greeting
A subscriber who wishes to log onto their mailbox while listening to the\
ir greeting must have the option set 
in their Next Call Routing Mailbox. To allow this capability, for example:
1.Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
2.While listening to their greeting, the subscriber can dial:
# (to route to their Next Call Routing Mailbox), then
# and their mailbox number to log onto their mailbox.
By default, this option is provided in Call Routing Mailbox 1. Additionally, the subscriber should enable a 
Security Code for their mailbox to prevent unauthorized logons.
An extension user can forward their calls to their mailbox.
Dialing Options while Listening to a Subscriber Mailbox Greeting
2144-04: Next Call Routing Mailbox2144-03: Dialing OptionDigit 
DialedAction
Unde fined No 0 Caller hears, “ That is an invalid entry,” and 
the greeting repeats, and the caller is 
prompted to leave a message.
1-9
# IntraMail hangs up.
* Caller skips greeting and can immediately  start recording.
1-16 (valid Call 
Routing Mailbox) No 0 Caller follows 0 action in Next Call Routing 
Mailbox.
1-9 Caller hears, “ That is an invalid entry ,” the 
greeting repeats, and the caller is prompted to 
leave a message.
# Caller routes to the Next Call Routing Mail- box and hears its Instruction Menu.
* Caller skips greeting and can immediately  start recording.
1-16 (valid Call 
Routing Mailbox) Yes 0 Caller follows key’s action in Next Call Rout-
ing Mailbox.
1-9
# Caller routes to the Next Call Routing Mail- box and hears its Instruction Menu.
* Caller skips greeting and can immediately  start recording. 
						

							
Call Forward to a Mailbox
448◆IntraMail Features DSX Software Manual
Conditions
• None
Default Setting
• Call Forwarding is allowed, but not set up for any extensions.
• Ring No Answer Call Forward occurs after 10 seconds.
Programming
1.In 1601-03: Call Forward No Answer Timer  (page 670), program how long an unanswered call will ring 
before forwarding. - For type 2 (Not Answered) and type 6 (Busy or Not Answered) forwarding, an unanswered call will  forward after this interval.
- This timer applies to transferred outside calls, Direct Inward Lines, and Intercom calls.
- For more on timers that may affect Call Forwarding, see  Call Forwarding (page 44).
Other Related Features
Features
None
IntraMail Features Auto Attendant Do Not Disturb  (page 427)
When enabled, Auto Attendant Do Not Disturb automatically sends all calls from the Automated 
Attendant to the subscriber’s mailbox.
Extension Hunting to Voice Mail  (page 478)
Extension Hunting to Voice Mail automatically sends calls to an extension’s mailbox without the user 
having to set up Call Forwarding. 
Message Forward  (page 531)
A subscriber can forward a message in their Subscriber Mailbox to a co-worker.
Next Call Routing Mailbox  (page 552)
The setting of the Next Call Routing Mailbox and Dialing Option options determine the digits \
a caller 
can dial while listening to the recorded or default mailbox greeting.
1.Set how long an unanswered call will ring before forwarding. 
						

							
Call Forward to a Mailbox
DSX Software ManualIntraMail Features◆449
IntraMail 
Features
Operation
Activating or Canceling Call Forward to your MailboxIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To activate Call Forwarding:
1.
Select the Call Forwarding options.
[Menu + Call Forward]
[Menu + Cfwd]Alternately do one of the following: • Press 
INTERCOM and dial *3.
• Press your Call Forwarding Feature Key.
2.Select or cancel a Call Forwarding type.
[Immediate]
[Immed]Select Call Forwarding Immediate. • Alternately dial 
4.
[Ring/No Ans]
[RNA]Select Call Forwarding when Not Answered.1
• Alternately dial 6.
[Busy/No Ans]
[BNA]Select Call Forwarding when Busy or Not Answered.1
• Alternately dial 2.
[None]
[More + More + None]Select to cancel Call Forwarding.• Alternately dial 
0.
3.Select the Call Forwarding destination:• An extension number.
•
0 for the operator.
• A UCD Group master number.
•
V-MAIL for voice mail.
4.Select the Call Forwarding mode.
[All]
[All]Select forwarding all calls.
Alternately dial 
2.
[Line Only]
[Line]Select forwarding outside calls only.
Alternately dial 
8.
1 Option will not forward voice-announced Intercom calls. 
						

							
Call Routing Mailbox
450◆IntraMail Features DSX Software Manual
Call Routing Mailbox
Description
The Call Routing Mailbox, associated with an Answer Table, specifies which dialing options (Dial Action 
Table) and announcements are available to Automated Attendant callers. By default, IntraMail provides 8 
Call Routing Mailboxes (1-8). However, you can assign any of the 16 Routing Mailboxes as a Call Routing 
Mailbox. The Call Routing Mailbox is an integral part of the Automated Attendant. The Automated Atten-
dant can automatically answer the telephone system’s incoming calls, play an Instruction Menu message, 
and provide dialing options to callers. The block diagram below shows the default IntraMail Automated 
Attendant con figuration. There are 3 major Automated Attendant components:
❥Answer Tables  (page 420)
The Answer Table (8 maximum) determines how the Automated Attendant answers outside calls on each 
line, according to the time of the day and day of the week that the call\
 is ringing. The Answer Table 
divides the time of day and day of the week into individual schedules, which in turn assign a Call Rout-
ing Mailbox to each call. When a speci fic schedule is  not in effect, the Answer Table uses its Default 
Mailbox to determine routing. - By default, all lines use Answer Table 1. Answer Table 1 has a single schedule that runs Monday  through Friday from 8:30AM to 5:00PM.
❥Call Routing MailboxA Call Routing Mailbox (16 maximum) is a mailbox associated with an individual Answer Table schedule or 
the Default Mailbox. It speci fies which dialing options (Dial Action Table) are available to callers. It also 
provides the Instruction Menu to callers which typically greets the callers\
 and describes the dialing options.
- By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM\
 to  5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.
❥Dial Action Table  (page 465)
Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing 
options to callers. Each digit a caller can dial is assigned a speci fic action (function) in the Dial Action 
Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn 
depends on the Answer Table setup. - By default, Call Routing Mailbox 1 uses Dial Action Table 1. 
The mailbox associated with an Answer Table that speci fies the dialing options and 
announcements for Automated Attendant callers.
DIL to Voice Mail
Master (700)
Lines Route to
Answer Table 1 
Answer T able 1
Schedule 1 or
Default Mailbox
Dial Action Table 1
●3131-02: Answer Table 
●421x-Answer Table 
Calls always route to Call Routing Mailbox 001
- Schedule 1 active M-F 8:30AM-5:00PM.
- Default Mailbox active all other times.
●423x: Dial Action Tables 
Dial Action Table 1
Dialing Options
Dial an extension number, or 0 for the operator
Automated Attendant Answering (Default) 
All Lines 
Use AnswerTable 1Which Chooses Call
Routing Mailbox 001.And Dial Action Table 1With these
dialing options
Automated Attendant 
V-MAIL + SA + I + 001 
Built-In Automated Attendant 
#AG + 001●422x: Routing Mailboxes  (001)
●3112-01: Direct Termination (Day)●3112-04: Direct Termination (Night) 
Call Routing Mailbox 001
●4212: Schedule●4211-01: Default Mailbox     
To record a new Instruction Menu  Message (from Extension 300):