NEC Dsx 34b Manual

							
Intercom
DSX Software ManualFeatures◆211
Features
Intercom
Description
Intercom gives extension users access to other extensions. This provides the system with complete internal 
calling capability.
Handsfree Answerback and Forced Intercom Ringing
Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speak-
ing toward the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who 
don’t have a free hand to pick up the handset. Incoming Intercom calls alert with\
 two beeps if the extension 
has Handsfree Answerback — a single beep if it does not.
Forced Intercom Ringing causes an Intercom call to ring the destination e\
xtension. You can enable Forced 
Intercom Ringing system-wide (for all extensions), or a user can dial a code to have their Intercom call ring 
the destination.
For more on setting up Handsfree Answerback and Forced Intercom Ringing, see  Handsfree and Handsfree 
Answerback  (page 195) for more.
Conditions
• None
Default Setting
• Intercom calling always enabled.
Programming
1.If yes: - In  1513-01: Intercom Voice Announcements  (page 658), enter 
Ye s.
- In  2112-03: Voice Announcements Through Speaker  (page 735), enter 
Ye s to enable voice 
announcements for speci fic extensions.
2.If no:
- In  1513-01: Intercom Voice Announcements  (page 658) enter 
No.
1.In yes:
- In  1513-02: Handsfree Reply (Handsfree Answerback)  (page 658), enter 
Ye s.
- In  2112-05: Handsfree Reply (Handsfree Answerback)  (page 737), enter 
Ye s to enable voice 
announcements for speci fic extensions.
2.If no:
- In  1513-02: Handsfree Reply (Handsfree Answerback)  (page 658) enter 
No.
1.If yes, leave 1602-01: Interdigit Timer  (page 671) at its current setting.
2.If no, adjust 1602-01: Interdigit Timer  (page 671) as required.
Use Intercom to call any co-worker.
1.Should Intercom calls voice-announce system-wide?
2.Should extension users be able to respond to voice announcements without lifting the handset?
3.Do Intercom callers have adequate time to dial digits before hearing reorder tone? 
						

							
Intercom
212◆Features DSX Software Manual
Other Related Features
Features
Attendant Position  (page 24)
Designate each extension’s operator.
Call Coverage Keys  (page 40)
A user can press a Call Coverage Key as an alternative to dialing Intercom numbers.
Call Waiting / Camp-On  (page 58)
A user can Camp-On after placing an Intercom call to a busy co-worker.
Callback  (page 61)
A user can leave a Callback request after placing an Intercom call to a busy co-worker.
Direct Station Selection (DSS)  (page 117)
A user can press a DSS key as an alternative to dialing Intercom numbers.
Directory Dialing  (page 131)
Directory Dialing is a convenient alternative to manually dialing Intercom numbers.
Extension Hunting  (page 154)
Voice-announced Intercom calls do not initiate hunting.
Flexible Numbering Plan  (page 179)
Change the digits users dial to place Intercom calls to co-workers.
Group Call Pickup  (page 184)
Ringing Intercom calls activate Group Call Pickup if the extension ringing is a member of a Pickup 
Group.
Handsfree and Handsfree Answerback  (page 195)
Handsfree Answerback allows a user to answer an Intercom call by just speaking toward the phone.
Headset Compatibility  (page 198)
Extensions with headsets cannot receive voice-announced Intercom calls.
Hotline  (page 207)
A user can press a Hotline Key as an alternative to dialing Intercom numbers.
Last Number Redial  (page 219)
Last Number Redial cannot redial Intercom calls.
Message Waiting  (page 238)
A user can leave a Message Waiting after placing an Intercom call to a busy co-worker.
Music on Hold  (page 246)
Music on Hold plays to Intercom callers on Hold.
Names for Extensions and Lines  (page 249)
Extension names help identify Intercom callers to co-workers.
Paging  (page 259)
Intercom ringing can broadcast over the External Paging speakers.
Ringdown Extension  (page 293)
Ringdown Extension follows the voice-announce status of destination extension. For example, if an 
extension usually voice-announces Intercom calls, a ringdown to that extension will also voice-announce.
Ringing Line Preference  (page 295)
Ringing Line Preference answers a ringing Intercom call before a ringing\
 outside call.
Single Line Telephones  (page 305)
Single line telephones cannot receive voice-announced Intercom calls.
Transfer  (page 358)
The system cannot Transfer Intercom calls.
Voice Over  (page 385)
An extension user can Voice Over to a co-worker busy on an Intercom call.
Volume, Brightness, and Contrast Controls  (page 388)
The default Intercom (station-to-station) gain is 0 dB. While on an Intercom call, use 
Volume Up and 
Volume Down to change this setting.
IntraMail Features None 
						

							
Intercom
DSX Software ManualFeatures◆213
Features
Operation
User Programmable Feature
Placing and Answering Intercom CallsIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To place an Intercom call:
1.
Lift handset and press INTERCOM.
2.Dial your co-worker’s extension number (300-427). • To call the operator, dial the operator’s extension number or dial 
0 or 01-04 (depending on your system setup).
• If your call voice-announces the destination, you can dial 
1 to force the call to ring.
To answer an intercom call:
1.
Do one of the following
a.If you hear two beeps (your phone has Handsfree Answerback): • Speak toward the phone.OR
• Lift handset for privacy.
b.If you hear one beep (your phone does not have Handsfree Answerback):
• Lift the handset for privacy.
c.If you hear ringing, lift the handset.
Setting Up Incoming Voice Announcements
Feature Mnemonic Operation Access Level
Intercom#VA (#82) #VA + V for voice ann. or R for ring + SPEAKER to exit. 3-5 
						

							
Key Ring
214◆Features DSX Software Manual
Key Ring
Description
A Key Ring line rings an extension according to the settings in 2132-[01-64]: Line Ringing (page 764). Mul-
tiple extensions can be enabled to ring immediately or after a programmed delay\
 for each incoming line call. 
In addition, under certain conditions other types of outside calls divert to Key Ring if unanswered. The fol-
lowing conditions also initiate Key Ring:
❥Direct Inward Line An unanswered DIL diverts to Key Ring if unanswered at the extension to which it is terminated. See 
Direct Inward Line  (page 109) for more.
❥Hold
Calls left on Hold too long recall the extensions that initially placed them on Hold. If still unanswered, 
they divert to Key Ring.
❥ParkCalls parked in orbit recall the extension that initially parked them. If unanswered, the call diverts to 
Key Ring.
❥Transfer An unanswered Transfer recalls the extension that initially transferred it. If still unanswered, the line 
diverts to Key Ring.
Over flow for Key Ring Calls
If unanswered, Key Ring calls can route to a programmed over flow destination. The over flow destination can 
be an extension, Ring Group, UCD Group or voice mail. You can set up separate Key Ring over flow destina-
tions for the day mode and at night. If unanswered at the over flow destination, the call again diverts to Key 
Ring. Note that a Key Ring line goes into the night mode when any extension with night mode capability 
presses their System Night key. See  Night Service / Night Ring (page 252) for more.
Conditions
• None
Default Setting
• (DSX-40) Enabled for all keyset extensions.
• (DSX-80/160) Enabled for extensions 300-315.
So they are not forgotten, unanswered calls automatically ring co-worker’s extensions. 
						

							
Key Ring
DSX Software ManualFeatures◆215
Features
Programming
1.If yes:
- In  2132-[01-64]: Line Ringing  (page 764) enter one of the following:- 
- 
1 for day and night ringing
- 
2 for night only ringing
- 
3 for delayed day and night ringing
- For day mode Key Ring, in  3112-01: Direct Termination in the Day  (page 819) press 
CLEAR.
- For night mode Key Ring, in  3112-04: Direct Termination at Night  (page 820) press 
CLEAR.
- For delayed ringing, adjust  1604-01: Delay Ring Timer (page 678) as required.
2.If no, in 2132-[01-64]: Line Ringing  (page 764) enter 0 (lamp only).
1.For day mode Key Ring over flow:
- In  3112-02: Enable Day Over flow  (page 819), enter 
Ye s.
- In  3112-03: Day Over flow Destination  (page 820) enter the day over flow destination. The destina-
tion can be:
- An  extension
- A UCD Group master number
- The voice mail Automated Attendant (by entering the voice mail master number)
- A Ring Group master number
- Key Ring (by pressing
 CLEAR)
2.For night mode Key Ring over flow:
- In  3112-05: Enable Night Over flow  (page 820) enter 
Ye s.
- In  3112-06: Night Over flow Destination  (page 821) enter the night over flow destination. The desti-
nation can be:
- An  extension
- A UCD Group master number
- The voice mail Automated Attendant (by entering the voice mail master number)
- A Ring Group master number
- Key Ring (by pressing
 CLEAR)
1.In yes, leave  1601-01: Line No Answer Timer  (page 669) at its current setting.
2.If no, adjust 1601-01: Line No Answer Timer  (page 669) as required.
1.In yes, leave 1603-01: Transfer Recall Timer  (page 675) at its current setting.
2.If no, adjust 1603-01: Transfer Recall Timer  (page 675) as required.
1.Should extension have Key Ring for the outside line?
2.Optionally set up overflow to an alternate destination if the Key Ring line is not answered.
3.Does Key Ring over flow occur after the correct interval?
4.After ringing the over flow destination, does Key Ring occur after the correct interval? 
						

							
Key Ring
216◆Features DSX Software Manual
Other Related Features
Features
Call Coverage Keys  (page 40)
Call Coverage will pick up Key Ring calls.
Call Forwarding  (page 44)
A Key Ring call will not follow an extension’s Call Forwarding.
Call Waiting / Camp-On  (page 58)
A Key Ring call will not send Camp-On beeps to a busy extension that normally rings for that call.
Direct Inward Line  (page 109)
An unanswered DIL reverts to all extensions with Key Ring for the line.
Hold  (page 202)
Unanswered Hold Recalls revert to Key Ring if not picked up.
Off-Hook Signaling  (page 255)
Off-Hook Signaling can occur for Key Ring calls.
Park  (page 266)
An unanswered Park recall diverts to Key Ring.
Transfer  (page 358)
An unanswered call transferred to an extension diverts to Key Ring if unanswered at the transferring 
extension.
IntraMail Features None
Operation
Key Ring is automatic for those extensions programmed to receive it. 
						

							
Language Selection
DSX Software ManualFeatures◆217
Features
Language Selection
Description
Language Selection provides telephone displays for soft keys and system programming in English and Span-
ish. You can select the language for each extension in system programming, or the extension user can choose 
their language via the soft keys. Language Selection allows the system to easily accommodate bilingual 
installations (English and Spanish). The telephone user can have their telephone display the language with 
which they are most comfortable.
Language Selection and SMDR
Language Selection also allows to you to print the Station Message Detail Recording (SMDR) header \
and 
call type data in English or Spanish. Following is a sample SMDR report in Spanish:
Registro de Detalle de Llamados
05/11/2003 11:47A
---+---+--------------------------------+----------+---------+--------+-\
--
Ext|Lin|         Numero Marcado         |  Cuenta  | Inicio  |Duracion| \
T
---+---+--------------------------------+----------+---------+--------+-\
--
304| 03|                         5551212|          |11:47:12A|00:00:05|S\
AL
304| 03|                         5552145|          |11:42:37A|00:00:08|S\
AL
102| 02|                      2126657845|          |11:43:30A|00:00:16|T\
MB
102| 02|                  MACDONALD MIKE|          |11:43:30A|00:00:16|T\
MB
304| 02|                      2126657845|          |11:44:11A|00:00:08|E\
NT
304| 02|                  MACDONALD MIKE|          |11:44:11A|00:00:08|E\
NT
Conditions
• None
Default Setting
• The telephone display language is English.
• The SMDR language is English.
• The attendant (COS 1) can change an extension’s display language. All other extensions (COS 2) cannot.
Set up a telephone to show displays and soft keys in English or Spanish. 
						

							
Language Selection
218◆Features DSX Software Manual
Programming
1.In 2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes, in 1401-11: Language Programming  (page 631) enter Ye s.
3.If no, in 1401-11: Language Programming  (page 631) enter No.
1.For English, in 2101-03: Station Display Language  (page 722) enter 1.
2.For Spanish, in 2101-03: Station Display Language  (page 722) enter 2.
1.For English, in 1541-03: SMDR Language  (page 666) enter 1.
2.For Spanish, in 1541-03: SMDR Language  (page 666) enter 2.
Other Related Features
Features
Regional Defaults  (page 286)
Changing the Regional Default to Latin America automatically switches all telephone displays to 
Spanish and enables the Spanish SMDR header and Call Type data.
Station Message Detail Recording  (page 328)
The SMDR header and Call Type data can print in either English or Spanish.
IntraMail Features None
Operation
1.Should extension be able to set their display language?
2.From system programming, do you want to set an extensions display language as English or 
Spanish?
3.Should the SMDR header and call type be English or Spanish?
Selecting the Display LanguageIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To select the language (English or Spanish) for your telephone’s display:
1.
Select the display language option.
[Menu + Language]
[Menu + MORE + MORE + Lang]
2.Do one of the following.
a.[English (Ingles)]
[Eng (Ing)]Select English as your display language.
b.[Spanish (Espanol)]
[Spa (Esp)]Select Spanish as your display language.
c.[EXIT (SALIR)]
[EXIT (SAL)]Select to exit. 
						

							
Last Number Redial
DSX Software ManualFeatures◆219
Features
Last Number Redial
Description
Last Number Redial allows an extension user to quickly redial the last outside number dialed. For example, 
a user may quickly recall a busy or unanswered number without manually dialing the digits. Last Numbe\
r 
Redial saves in system memory the last 20 digits a user dials. The number can be any combination of digits 
0-9, # and *. The system remembers the digits regardless of whether the call was answered, unanswered or 
busy. The system normally uses the same line as for the initial call. However, if that line is busy and is part of 
a Line Group, Last Number Redial will automatically select the next line in the group. The user can also pre-
select a speci fic line if desired.
Enhanced Last Number Redial
If enabled, Enhanced Last Number Redial allows the extension user to select from the last 5 outside numbers 
dialed. When the user places an outside call, the number dialed is stored in the\
 Enhanced Last Number 
Redial buffer. This buffer saves the 5 most recent numbers (including Speed Dial calls), with the mo\
st recent 
call at the top of the buffer and the oldest number at the bottom of the buffer. Old calls get pushed off the bot-
tom of the buffer to make room for new calls at the top. If a user dials a number that is already stored in t\
he 
buffer, the system inserts the number at the top of the buffer and deletes the duplicate entry.
The numbers stored in the Enhanced Last Number Redial buffer are retained if the system resets or is pow-
ered down.
Automatic Hyphenation in the Enhanced Last Number Redial Display The system will automatically insert hyphens in the Enhanced Last Number Redial display for the types of 
calls listed below. All other calls are displayed without hyphens.
❥NNX + xxxx calls (e.g., 926-5400)
❥NPA + NNX + xxxx calls (e.g., 203-926-5400)
❥1 + NPA + NNX + xxxx calls (e.g., 1-203-926-5400)
If the call is placed on a PBX line, and the PBX access code is dialed, \
the display shows the PBX access 
code, a space, followed by the dialed number using the same hyphenation as shown above (e.g., 9 1-203-
926-5400). If the PBX access code is not dialed, the number is displaye\
d without hyphens. Conditions
• None
Default Setting
• Last Number Redial and Enhanced Last Number Redial are enabled.
Quickly redial the last number dialed. 
						

							
Last Number Redial
220◆Features DSX Software Manual
Programming
1.In 2131-[01-64]: Line Access  (page 763), enter one of the following:
-
2 for outgoing access only
-
3 for full access
1.In  2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes, in 1411-04: Enhanced Last Number Redial  (page 648) enter Ye s.
3.If no, in 1411-04: Enhanced Last Number Redial  (page 648) enter No.
Other Related Features
Features
Account Codes  (page 14) and Save Number Dialed  (page 298)
Last Number Redial and Save do not store Account Codes. This means that the user must manually 
enter an Account Code to have it included with a call dialed using Last Number Redial and Save.
Auto Redial  (page 28)
Auto Redial periodically redials a busy outside number.
Central Of fice Calls, Placing  (page 78)
Users can easily redial the last outside number dialed.
Intercom  (page 211)
Last Number Redial cannot redial Intercom calls.
Line Queuing / Line Callback  (page 230)
If all lines are busy and Last Number Redial cannot go through, the user can dial 
2 a queue for a line 
to become free. If the user hangs up, the system converts the queue to a Line Callback.
Save Number Dialed  (page 298)
Save also simpli fies dialing important numbers.
Single Line Telephones  (page 305)
Last Number Redial is not available at single line telephones.
Toll Restriction  (page 351)
Last Number Redial will not store a number denied by Toll Restriction.
IntraMail Features None
1.Enable outgoing access on each line the user should use for Last Number Redial.
2.Should extension be able to use Enhanced Last Number Redial?