NEC Dsx 34b Manual

							
Directory Dialing
DSX Software ManualIntraMail Features◆471
IntraMail 
Features
Additional Options
1.In yes:
- In  4224-08: Fax Detection  (page 899), enter 
Ye s. 
- This allows the Directory Dialing Mailbox to detect fax CNG tone.
- In  4224-09: Fax Transfer Extension  (page 900), enter the extension to which the Directory Dialing 
Mailbox should route the fax.
- When the Directory Dialing Mailbox detects fax CNG tone, it routes the call to this extension.
2.If no:
- In  4224-08: Fax Detection  (page 899) enter 
No.
1.If yes, in 4224-07: Next Call Routing Mailbox  (page 899) assign a Next Call Routing Mailbox (1-16) to 
the Directory Dialing Mailbox.
2.If no, in  4224-07: Next Call Routing Mailbox  (page 899) remove the assignment by pressing CLEAR.
- Once assigned, dialing  # routes to the Next Call Routing Mailbox and plays its message. Dialing  0 
follows the 0 action of the Next Call Routing Mailbox.
1.Make sure the active Answer Table uses the Call Routing Mailbox programmed as a Directory Dialing 
Mailbox. - See  Answer Tables  (page 420) for more.
1.Make sure you have an action in the active Dial Action Table that is a GOTO to the Directory Dialing 
Mailbox. - See  Dial Action Table  (page 465) for more.
Other Related Features
Features
None
IntraMail Features Directory Dialing Mailbox  (page 475)
A Directory Dialing Mailbox is the type of mailbox required to implement\
 Directory Dialing.
System Administrator  (page 576)
Only the System Administrator can record the Directory Dialing Message.
1.Should Directory Dialing Mailbox be able to detect and route incoming faxes?
2.Should Directory Dialing Mailbox callers be able to dial 0 for other options or # to go to another 
routing mailbox?
3.To have an outside call be directly answered by the Directory Dialing Mailbox:
4.To allow callers to access Directory Dialing from a Dial Action Table action: 
						

							
Directory Dialing
472◆IntraMail Features DSX Software Manual
Operation
Recording a Directory Dialing Message[Super Display Soft Key] - [Keyset Soft Key]
Log onto System Administrator’s mailbox.
SA (72)Access System Administrator options. [System Admin] - [N/A]
I (4) Select Instruction Menus.[Instruction] - [Instr]
Enter the Directory Dialing Mailbox number.
L (5)Listen to the current Directory Dialing Message (if any).[Listen] - [Lstn]
#Exit listen mode.
R (7) Record a new Directory Dialing Message.[Record] - [Rec]
Record message.
*Pause or restart recording.[Resume] - [Resume]
[Pause] - [Pause]
E (3)Erase recording.[Cancel] - [Cancel]
#Exit recording mode.[Done] - [Done]
E (3) Erase the Directory Dialing Message.[Erase] - [Erase]
#Go back to the System Administrator options.[Exit] - [Exit]
#Go back to the System Administrator options.[Exit] - [Exit]
0Plays Help message.
Using Directory Dialing
To use Directory Dialing:
1.
After the Automated Attendant answers, wait for the Directory Dialing Message.• The Automated Attendant may ask you to dial a digit for Directory Dialing.
2.Dial the letters that correspond to the name of the person you wish to r\
each + #.
• The Directory Dialing Message will tell you how many letters you need to dial, and whether you should  enter the person’s  first name or last name.
• To exit Directory Dialing without selecting a name, just dial 
#.
3.The Automated Attendant will announce the name matches, and tell you which digit to di\
al (1-3) to reach each 
of the announced names. • To hear additional name matches (if any), dial 4 instead.
4.Once you make your selection, the Automated Attendant will route your call to the name you select. 
						

							
Directory Dialing
DSX Software ManualIntraMail Features◆473
IntraMail 
Features
Dialing Options Available while Entering a Name
The following table shows the dialing options available to the caller while they are entering a name into a 
Directory Dialing Mailbox.
❥By default, the caller can dial the digs 2-9 to enter the name or dial # to re\
turn to the Automated Attendant.
❥If a Next Call Routing Mailbox is speci fied, the caller can dial the digits 2-9 to enter a name, dial 0 to follow\
 
the 0 action of the Next Call Routing Mailbox, or dial # to route directly to the Next Call Routing Mailbox.
Directory Dialing Mailbox Name Entry Options(Options available while entering a name)
Dialed Digit Next Call Routing Mailbox Setting Action
1N/A Entry is ignored.If no additional digits are dialed, repeats the Direc- tory Dialing Message (to make a new name entry) up to twice and 
then hangs up.
2-9N/A Interprets the digit as a letter and waits 6 seconds for additional input (i.e., more letters or a # to conclude name entry). If no additional d\
ig-
its are dialed, repeats the Directory Dialing Message (to make a new 
name entry) up to twice and then hangs up.
0UND (Not assigned) Repeats the Directory Dialing Message (to make a new name entry)  each time the caller dials the digit.
1-16 (valid Call Routing Mail- box) Caller routes according to the 0 action of the Next Call Routing Mail-
box’s Dial Action Table.
*N/A Repeats the Directory Dialing Message (to make a new name entry) 
each time the caller dials the digit.
#UND (Not assigned) Routes to the Automated Attendant (i.e., back to the Call Routing  Mailbox that initially answered the call).
1-16 (valid Call Routing Mail- box) Routes to the Next Call Routing Mailbox and plays that mailbox’s 
Instruction Menu.
TimeoutN/A Repeats the Directory Dialing Message (to make a new name entry) 
up to two times and then hangs up. 
						

							
Directory Dialing
474◆IntraMail Features DSX Software Manual
Dialing Options Available when more than one Employee has the Entered Name
If the name the caller enters is used by more than one employee, IntraMail lets the caller select the employee 
to which they want to talk. The caller can dial 1, 2 or 3 to select the employee from the first three name 
matches, or dial 4 to hear additional name matches.
❥By default, the caller can also dial * to make a new entry or dial # to return to the Automated Attendant.
❥If a Next Call Routing Mailbox is speci fied, the caller can also dial * to make a new entry, dial 0 to follow the 
0 action of the Next Call Routing Mailbox, or dial # to route directly to the Next Call Routing Mailbox
.
Directory Dialing Mailbox Routing Options(Options available after a name is entered)
Dialed Digit Next Call Routing Mailbox Setting Action
1-3N/A Route to the respective extension from the list of up to three  announced matches.
4N/A If more than three matches for the entered name are found, provides access to the next set of three matches.
5-9N/A Plays “ That is an invalid entry” and repeats the list of announced 
matches each time the caller dials the digit.
0UND (Not assigned) Plays “ That is an invalid entry” and repeats the list of announced 
matches each time the caller dials the digit.
1-16 (valid Call Routing Mail- box) Caller routes according to the 0 action of the Next Call Routing Mail-
box’s Dial Action Table.
*N/A Repeats the Directory Dialing Message (to make a new name entry) 
each time the caller dials the digit.
#UND (Not assigned) Routes to the Automated Attendant (i.e., back to the Call Routing  Mailbox that initially answered the call).
1-16 (valid Call Routing Mail- box) Routes to the Next Call Routing Mailbox and plays that mailbox’s 
Instruction Menu.
TimeoutUND (Not assigned)Repeats the list of announced matches (up to two times). If no 
response, r
epeats the Directory Dialing Message (to make a new 
name entry) up to three times and then hangs up. 
						

							
Directory Dialing Mailbox
DSX Software ManualIntraMail Features◆475
IntraMail 
Features
Directory Dialing Mailbox
Description
A Directory Dialing Mailbox is the Routing Mailbox type required to impl\
ement Directory Dialing. See 
Directory Dialing  (page 469) for more on how to set up a Directory Dialing Mailbox.
Conditions
• None
Default Setting
• No Directory Dialing Mailboxes assigned.
Programming
1.In  4221-01: Routing Mailbox Type  (page 890), enter 3 to assign the selected Routing Mailbox as a Direc-
tory Dialing Mailbox.
Turn to  Directory Dialing  (page 469) for more on how to program Directory Dialing.
Other Related Features
Features
None
IntraMail Features Directory Dialing  (page 469)
Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the  first few 
letters in the extension user’s name.
System Administrator  (page 576)
Only the System Administrator can record the Directory Dialing Message.
Operation
Turn to  Directory Dialing  (page 469) for more on how to use Directory Dialing and record a Directory Dial-
ing Message.
The mailbox type required for Directory Dialing.
1.Set up the Directory Dialing Mailbox. 
						

							
Erasing All Messages
476◆IntraMail Features DSX Software Manual
Erasing All Messages
Description
The System Administrator can delete all messages in a Subscriber Mailbox. Erasing All Messages is an 
administrator’s maintenance tool. The administrator may need to use this tool if an employee has left the 
company or has an excessive number of messages stored in their mailbox. By deleting the unwanted mes-
sages, the administrator can prevent the IntraMail recording capacity from being reached (which would dis-
able many of the IntraMail messaging features).
Conditions
• None
Default Setting
• Enabled
Programming
N/A
Other Related Features
FeaturesNone
IntraMail Features Message Delete  (page 530)
A Subscriber Mailbox user can delete any messages left in their mailbox.
System Administrator  (page 576)
Only the System Administrator can delete messages in a co-worker’s mailbox.
Operation
Lets the System Administrator delete mailbox messages system-wide.
Erasing All Messages in a Subscriber Mailbox
[Super Display Soft Key] - [Keyset Soft Key]
Log onto System Administrator’s mailbox.
SA (72)Access System Administrator options.[System Admin] - [N/A]
S (7) Select Subscriber Mailbox Maintenance options.[Subscriber] - [Subs]
Enter the number of the Subscriber Mailbox you want to maintain.
EA (32) Erase all Subscriber Mailbox messages.[Erase All Messages] - [Msgs]
#Go back to System Administrator options.[Exit] - [Exit]
0Plays Help message. 
						

							
Exiting a Mailbox
DSX Software ManualIntraMail Features◆477
IntraMail 
Features
Exiting a Mailbox
Description
A Subscriber Mailbox user can exit their mailbox by dialing a code or by hanging up. After exiting, the sub-
scriber can use their extension for normal call processing.
Conditions
• None
Default Setting
• Enabled
Programming
N/A
Other Related Features
N/A
Operation
Exit your mailbox by dialing a code or by hanging up.
Exiting a Mailbox[Super Display Soft Key] - [Keyset Soft Key]
To exit your mailbox:
Log onto Subscriber Mailbox.
XX (99) Exit your mailbox.[Exit + Exit] - [Exit + Exit]
To exit and immediately return to your mailbox:
Log onto Subscriber Mailbox.
X# (9#) Exit and return to your mailbox.[Exit + RETURN] - [Exit + Return]
0Plays Help message. 
						

							
Extension Hunting to Voice Mail
478◆IntraMail Features DSX Software Manual
Extension Hunting to Voice Mail
Description
Extension Hunting to Voice Mail automatically sends calls to an extension’s mailbox without the user having 
to set up Call Forwarding. For example, Extension Hunting to Voice Mail can send unanswered transferred 
calls to an extension’s mailbox rather than recalling the transferring party. In addition, Extension Hunting to 
Voice Mail can send an unanswered Direct Inward Line to the extension’s mailbox instead of diverting to 
Key Ring. Hunting can also reroute calls from the Automated Attendant as well as ringing Intercom calls 
(depending on the hunt type). Unlike Call Forwarding, Extension Hunting to Voice Mail requires no action 
by the extension user to redirect calls; the system reroutes them automatically.
There are 4 types of Extension Hunting to Voice Mail:
❥Ring No Answer Line (Type 1)
T
ype 1 hunting reroutes outside calls to the extension’s mailbox after a preset interval. Type 1 hunting 
reroutes outside calls when the extension is idle, busy, or in Do Not Disturb but does not reroute ringing 
or voice-announced Intercom calls. See the Routing Charts below for more.
❥Ring No Answer / Busy Line (Type 2) T
ype 2 hunting also reroutes outside calls to the extension user’s mailbox. When the extension is idle, 
Type 2 hunting reroutes calls after an interval. Type 2 hunting reroutes outside calls immediately while 
the extension is busy or in Do Not Disturb. Like Type 1 hunting, Type 2 hunting does not reroute ringing 
or voice-announced Intercom calls. See the Routing Charts below for more.
❥Ring No Answer / Busy All (Type 3) T
ype 3 hunting reroutes outside calls  and ringing Intercom calls. If the extension is idle, calls reroute to 
the user’s mailbox after an interval. Type 3 hunting reroutes calls immediately when the extension is 
busy or in Do Not Disturb. It does not reroute voice-announced Intercom calls.See the Routing Charts 
below for more.
❥Busy Line (Type 4) T
ype 4 hunting is similar to Type 2 hunting except that transferred outside calls to an idle extension do 
not reroute. Transferred outside calls, Direct Inward Lines, and calls from the Automated Attendant go 
immediately to the mailbox when the extension is busy or in Do Not Disturb. This type of hunting never 
reroutes ringing or voice-announced Intercom calls. See the Routing Charts below for more.
Notes:
❥Extension Hunting to Voice Mail does not reroute voice-announced Intercom calls.
❥Extension Hunting to Voice Mail does not reroute Key Ring calls. See  Key Ring (page 214) for more.
Automatically sends unanswered calls to an extension’s mailbox. 
						

							
Extension Hunting to Voice Mail
DSX Software ManualIntraMail Features◆479
IntraMail 
Features
Extension Hunting to Voice Mail Routing Charts
The following charts show in detail how each type of hunting handles incoming calls.
Ring No Answer Line (Type 1) Hunting to Voice Mail Routing Chart
Call TypeExtension IdleExtension BusyExtension in DND
Ringing Intercom CallDoes not hunt (use Call Forwarding instead).
Transferred Outside CallRings for  1603-01: Transfer 
Recall Timer  (page 675) 
interval, then routes to mailbox. Flashes line key for 
1601-03: Call Forward No Answer 
Timer  (page 670)  interval, then routes to mailbox.
UTRF from Automated
Attendant
STRF from AutomatedAttendant1Rings for  4222-03: Screened 
Transfer Timeout  (page 891) 
interval, then Automated 
Attendant prompts caller to 
leave a message. Automated Attendant immediately prompts caller to 
leave a message.
Direct Inward LineRings for 
1601-02: DIL No Answer Timer  (page 669) inter-
val, then routes to mailbox. Follows night route for the 
line.
1 See 
Screened Transfer  (page 567) for more.
Ring No Answer / Busy Line (Type 2) Hunting to Voice Mail Routing Chart
Call TypeExtension IdleExtension BusyExtension in DND
IntercomDoes not hunt (use Call Forwarding instead).
Transferred Outside CallRings for 1603-01: Trans-
fer Recall Timer  (page 675) 
interval, then routes to mail-
box. Call goes immediately to mailbox.
UTRF from Automated
Attendant
STRF from AutomatedAttendant1Rings for 4224-03: Screened 
Transfer Timeout  (page  896)
 
interval, then Automated 
Attendant prompts caller to 
leave a message.
Automated Attendant immediately prompts caller to leave a 
message.
Direct Inward LineRings for  1601-02: DIL No 
Answer Timer  (page 669) 
interval, then routes to mail-
box. Call goes immediately to 
mailbox.
Follows night route for the 
line.
1 See 
Screened Transfer  (page 567) for more. 
						

							
Extension Hunting to Voice Mail
480◆IntraMail Features DSX Software Manual
Conditions
• None
Default Setting
• Disabled
Ring No Answer / Busy All (Type 3) Hunting to Voice Mail Routing Chart
Call TypeExtension IdleExtension BusyExtension in DND
IntercomRinging Intercom call rings 
for 1601-03: Call Forward 
No Answer Timer  
(page 670) interval then 
routes to mailbox. Voice-
announced Intercom calls 
do not hunt. Call goes immediately to mailbox.
Transferred Outside CallRings for 
1603-01: Transfer 
Recall Timer  (page 675) 
interval, then routes to 
mailbox.
UTRF from Automated Attendant
STRF from AutomatedAttendant1Rings for 4224-03: Screened 
Transfer Timeout  (page  896)
 
interval, then Automated 
Attendant prompts caller to 
leave a message.
Automated Attendant immediately prompts caller to leave a 
message.
Direct Inward LineRings for  1601-02: DIL No 
Answer Timer  (page 669) 
interval, then routes to 
mailbox. Call goes immediately to 
mailbox.
Follows night route for the 
line.
1 See 
Screened Transfer  (page 567) for more.
Busy Line (Type 4) Hunting to Voice Mail Routing Chart
Call TypeExtension IdleExtension BusyExtension in DND
IntercomDoes not hunt (use Call Forwarding instead).
Transferred Outside CallDoes not hunt (use Call 
Forwarding instead). Call goes immediately to mailbox.
UTRF from Automated
AttendantRings for  1603-01: Transfer 
Recall Timer  (page 675) 
interval, then routes to 
mailbox.
STRF from Automated Attendant1Rings for 4224-03: Screened 
Transfer Timeout  (page  896)
 
interval, then Automated 
Attendant prompts caller to 
leave a message.
Automated Attendant immediately prompts caller to leave a 
message.
Direct Inward LineDoes not hunt (use Call 
Forwarding instead). Call goes immediately to 
mailbox.Follows night route for the 
line.
1 See 
Screened Transfer  (page 567) for more.