NEC Dsx 34b Manual

							
Message Forward
DSX Software ManualIntraMail Features◆531
IntraMail 
Features
Message Forward
Description
A Subscriber Mailbox user can forward a message in their mailbox to a co-worker. Forwarding is helpful 
when a subscriber receives a message with which a co-worker can assist them. Rather than sending a new 
message, the subscriber can just forward the message with which they need help. They can also optionally 
record a comment before the forwarded message. Typically, the comment would describe the reason for the 
message forwarding.
IntraMail saves the message in the subscriber’s mailbox after they forward it. The Message Forward destina-
tion receives the forwarded message as a new message.
Conditions
• None
Default Setting
• Enabled.
Programming
No additional programming required.
Other Related Features
FeaturesNone
IntraMail Features Call Forward to a Mailbox  (page 447)
An extension user can easily forward calls to their mailbox.
A subscriber can forward a message in their mailbox to a co-worker.  
						

							
Message Forward
532◆IntraMail Features DSX Software Manual
Operation
Forwarding a Message[Super Display Soft Key] - [Keyset Soft Key]
Log onto Subscriber Mailbox.
L (5)Access the Message Listen mode and listen to the message that you want to forward.[Listen] - [Lstn]
MF (63)Access the Message Forward Menu.[Forward] - [N/A]
Enter the number of the mailbox to which you want to forward the message.
#Continue.[Continue] - [Cont]
Do one of the following.
a.Record a comment that will precede the forwarded message 
+ Dial #.
b.Dial # to forward without a comment.
While recording a comment for your forwarded message.
*Pause or restart recording.[Resume] - [Resume]
[Pause] - [Pause]
E (3)Cancel the forwarding and exit your mailbox.[Cancel] - [Cancel]
#End the recording.[Done] - [Done]
*Back up and re-enter the mailbox number.[Mailbox] - [Mbox]
#Go back to the Message Listen mode.[Exit] - [Exit]
#Exit the Message Listen mode and go to the Mailbox Main Menu.[Exit] - [Exit]
0Plays Help message. 
						

							
Message Length
DSX Software ManualIntraMail Features◆533
IntraMail 
Features
Message Length
Description
You can set the maximum length of a message that can be left in a Subscri\
ber Mailbox. When a caller tries to 
leave a message that exceeds the limit, they hear, “ You have reached the recording limit.” IntraMail sends the 
portion of the message that  fits within the allowed Message Length and hangs up. The Message Length 
option helps you maximize the storage space reserved for messages. If you  find that callers are leaving 
unusually long messages, shorten the Message Length. IntraMail will cut \
off the message once the caller 
reaches the Message Length limit. On the other hand, if you hear that In\
traMail is cutting off caller’s mes-
sages prematurely, increase the Message Length to give callers more time.
Conditions
• None
Default Setting
• 120 seconds
Programming
1.In 4201-02: Incoming Message Length  (page 872), set the maximum length (1-4095 seconds) of 
recorded messages.
Other Related Features
N/A
Operation
N/A
Through system programming, set the maximum length of a message that can be left in a 
user’s voice mailbox.
1.Set the maximum length of recorded messages. 
						

							
Message Listen Mode
534◆IntraMail Features DSX Software Manual
Message Listen Mode
Description
After logging onto their mailbox, the subscriber can select the category of messages to which they want to 
listen. Then can listen to just new messages, just saved messages, or all messages. Message Listen Mode lets 
the subscriber customize their mailbox to initially play just the list o\
f messages to which they want to listen. 
For example, if a subscriber has many saved messages and just a few new messages, then can log onto their 
mailbox and dial 
1N to select the new message list. When they press L, they will then cycle through just their 
new message.
Initially, a Subscriber Mailbox uses the All Message List. If they select a different message list, IntraMail 
reinstates the all Message List the next time they log onto their mailbox.
Conditions
• None
Default Setting
• Enabled
Programming
No additional programming required.
Other Related Features
FeaturesNone
IntraMail Features Main Menu  (page 523)
The Message Listen mode options are mailbox Main Menu selections.
Operation
When a user calls their mailbox, they can dial a code to listen to all their messages, their new 
messages, or their saved messages.
Message Listen Mode[Super Display Soft Key] - [Keyset Soft Key]
Log onto Subscriber Mailbox.
[Message List] - [N/A]
1N (16) Listen to new messages.[Message List + New Messages] - [N/A]
1S (17) Listen to saved messages.[Message List + Saved Messages] - [N/A] 
1A (12) Listen to all messages.[Message List + All Messages] - [N/A]
0Plays Help message. 
						

							
Message Notification
DSX Software ManualIntraMail Features◆535
IntraMail 
Features
Message Noti fication
Description
Once activated by the Subscriber Mailbox user, Message Noti fication dials a telephone number to let the 
user know when there are new messages in their mailbox. When Message Noti fication is on, a subscriber 
who is out of the of fice does not have keep calling their mailbox remotely to  find out if they have new mes-
sages. IntraMail will let them know automatically. Noti fication can call extensions, local numbers, long dis-
tance numbers and digital pagers. When a Subscriber Mailbox user sets up Message Noti fication, they 
choose from the following options:
❥If Message Noti fication is enabled or disabled.
(Message Noti fication can only occur if it is enabled.)
❥The time of day Message Noti fication should begin and end.
(Callouts will only occur between the begin and end times.)
❥The type of device to which Message Noti fication will be calling.
(Message Noti fication can call a normal telephone number or a digital pager.)
❥The telephone or pager service phone number.
To protect your mailbox from unauthorized access, be sure to record a sec\
urity code for your mailbox before 
enabling Message Noti fication.
How Message Noti fication Works to Normal Telephone Numbers
1.The subscriber activates Message Noti fication for their mailbox (see  Operation below).
2.When the subscriber receives a new message, IntraMail dials the destination that should receive the Mes-
sage Noti fication.
- IntraMail waits up to 30 seconds for ringback, reorder, busy or voice activity from the called num- ber. If nothing is detected, the callout is considered unanswered.
3.If the recipient answers, IntraMail plays the noti fication message (“ Hello, I have a message for ”) and 
asks the recipient to dial 1 to log onto their mailbox. The recipient hears the noti fication message if:
- They say “Hello” after answering the callout, or
- The system receives answer supervision from the telco after the recipient answers the cal\
l. (Note that the recipient can skip the announcement by dialing 1 to log \
onto their mailbox after 
answering the callout – without saying “Hello”.), or
- The noti fication is to a system extension.
4.Once the recipient logs onto the mailbox, the noti fication is considered acknowledged and will not reoc-
cur until the subscriber receives new messages. 
5.If the recipient doesn’t answer, the system will retry the callout number. After completing the pro- grammed number of callout attempts, Message Noti fication will stop.
6.Once the noti fication process begins, a new message does not restart the process if it is already in 
progress. Once the process ends (e.g., if the message is acknowledged or the maximum number of call-
out attempts is reached), the next new message will restart the process.
How Message Noti fication Works to Digital Pager Numbers
1.The subscriber activates Message Noti fication for their mailbox (see  Operation below).
2.When the subscriber receives a new message, IntraMail immediately dials the pager service.
- IntraMail waits up to 30 seconds for ringback, reorder, busy or voice activity from the called num-ber. If nothing is detected, the callout is considered unanswered.
3.After the pager service answers, IntraMail sends a dial string which cau\
ses the pager display to show the 
subscriber’s mailbox number as well as the number of new messages in the mailbox. - The noti fication is considered acknowledged if the recipient logs onto the mailbox. Noti fication 
will not reoccur until the subscriber receives new messages.
Dials a telephone number to let the recipient know there are new messages in their mailbox.  
						

							
Message Notification
536◆IntraMail Features DSX Software Manual
- If the pager service doesn’t answer, IntraMail will retry the callout number. Message Noti fication 
may eventually cancel if the callout remains unacknowledged.
Conditions
• None
Default Setting
• Disabled
Programming
Programming that Applies to All Types of Message Noti fication
1.In  4112-01: Outgoing Dial 9 Group  (page 868), select the Line Group (90-98) Message Notification will 
use for callouts. -  You must make this assignment and have lines in the designated group for Message Noti fication 
callouts to work.  
1.4111-02: Voice Mail Port Class of Service  (page 865).
2.4111-03: Voice Mail Port Toll Restriction Level (Day)  (page 866).
3.4111-04: Voice Mail Port Toll Restriction Level (Night)  (page 866).
4.4113-Line Access (Voice Mail Port Outgoing Line Access)  (page 869).
5.4114-Group Access (Outgoing Line Group Access) (page 870).
1.In 4202-06: Number of Callout Attempts  (page 876), set how many times (1-99 attempts) IntraMail will 
retry an incomplete Message Noti fication callout. 
- This total includes unacknowledged callouts, callouts to a busy destination, and callouts to an unan- swered destination. 
- This option applies to pager and non-pager callouts.
1.In  2143-04: Message Waiting Lamp  (page 771), enter Ye s.
- If Message Waiting lamping is disabled (No), Message Noti fication will not function.
1.Assign the Line Group the system uses for Message Noti fication callouts.
2.Be sure the following Voice Mail port options do not restrict Message Noti fication callouts.
3.Set the maximum number on incomplete callout attempts.
4.Be sure Message Waiting lamping for Subscriber Mailboxes is on. 
						

							
Message Notification
DSX Software ManualIntraMail Features◆537
IntraMail 
Features
Unique Programming for Non-pager Message Noti fication
1.In  4202-01: Wait Between Non-Pager Callout Attempts  (page 873), set the minimum time (1-255 min-
utes) between non-pager Message Noti fication callouts. This occurs when:
- The destination answers and says “Hello,” 
- Dials 1 to acknowledge,
- Enters the wrong security code,
- Hangs up. OR
Enters the wrong security code twice more (causing voice mail to hang up).
2.In 4202-03: Wait Between Busy Non-Pager Callout Attempts  (page 874), set how long IntraMail will wait 
(
1-255 minutes), after it dials a busy non-pager callout destination, before retrying the callout number.
3.In  4202-04: Wait Between RNA Non-Pager Callout Attempts  (page 875), set how long IntraMail will wait 
(
1-255 minutes), after it dials an unanswered non-pager callout destination, \
before retrying the callout. 
There are three types of unanswered non-pager callouts: - If the callout rings the destination longer than the  4202-05: Wait for Answer Non-Pager Callout 
Attempts  (page 875).
- If the destination answers, says “Hello” (or the system detects a\
nswer supervision) and then hangs  up without dialing 1 to log onto their mailbox. This typically happens if someone unfamiliar with 
noti fication answers the callout, or if the callout is picked up by an answering machine.
- If the destination answers and then hangs up without saying “Hello.” This typically happens if  someone unfamiliar with the noti fication answers the callout (like the above example), or if the call 
is picked up by an answering machine which insuf ficient outgoing message volume.
1.Set the  4202-05: Wait for Answer Non-Pager Callout Attempts  (page 875) interval (1-99 rings).
- If a non-pager callout rings the destination longer than this option, In\
traMail marks the call as  unanswered (Ring No Answer) and hangs up. This setting is approximate (+
 a few ring cycles) 
depending on how long the telco takes to connect the call.
1.Set the intervals IntraMail will wait between incomplete non-pager noti fication callouts.
2.Set how IntraMail determines when a non-pager callout rings without being answered. 
						

							
Message Notification
538◆IntraMail Features DSX Software Manual
Unique Programming for Digital Pager Message Notification
1.In  4202-08: Digital Pager Callback Number  (page 877), set the Digital Pager Callback Number  portion 
of the Message Noti fication callout number for a digital pager.
- This is the portion of the callout number that is appended to the pager \
service telephone number.
- By default, this option is  X*M#, where:
X  is the number of the extension that generated the noti fication.
*  is a visual delimiter (to make the pager display easier to read).
M  is the number of new messages in the extension’s mailbox.
#  is the digit normally used by the pager service for positive disconnect.
2.In  4202-09: Delay in Dialing Digital Pager Callback Number  (page 877), set the delay (0-99 seconds) 
that occurs just before IntraMail dials the  4202-08: Digital Pager Callback Number portion of the Mes-
sage Noti fication callout number for a digital pager.
-
Set this delay so the pager service has enough time to connect to the di\
gital pager before sending the 
callback number. Your pager service may be able to help you determine the best value for t\
his option.
- When placing a digital pager noti fication, the system:
- Seizes the line speci fied in  4112-01: Outgoing Dial 9 Group .
- Dials the user-entered noti fication number (in 
V-MAIL + OP + N).
- Waits the  4202-09: Delay in Dialing Digital Pager Callback Number  interval.
- Dials the number entered in  4202-08: Digital Pager Callback Number .
- The system assumes that the noti fication number will complete dialing approximately 4 seconds 
after line seizure. This means that, by default, the Digital Pager Callback Number will be dialed 
into the pager service about 13 seconds after line seizure. 
1.In  4202-02: Wait Between Digital Pager Callout Attempts  (page 873), set the minimum time (1-255 min-
utes) between unacknowledged or unanswered digital pager Message Noti fication callouts.
- A subscriber acknowledges a digital pager noti fication by logging onto their mailbox. 
- After this interval expires, IntraMail will try the callout again (for up to the number of times set in  4202-06: Number of Callout Attempts  (page 876).
- If the system dials the callout number and the pager service is busy, it will retry the number in one  minute.
2.In 4202-07: Send Pager Callout Until Acknowledged  (page 877), enter Ye s to have IntraMail continue to 
retry a digital pager Message Noti fication callout until the noti fication is acknowledged.
- If this option is disabled (
No), IntraMail will retry a digital pager Message Noti fication the number 
of times speci fied in  4202-06: Number of Callout Attempts  (page 876). 
- This option does not apply to Message Noti fication callouts to telephone numbers.
- A digital pager noti fication is considered acknowledged when the recipient logs onto the mailbox.
Other Related Features
Features
None
IntraMail Features Security Code  (page 570)
To protect their mailbox from unauthorized access, the subscriber should \
be sure to record a Security 
Code for your mailbox before enabling Message Noti fication.
1.Set up the system-wide options that apply to the digital pager callback number.
2.Set up the system-wide options that apply to digital pager callouts. 
						

							
Message Notification
DSX Software ManualIntraMail Features◆539
IntraMail 
Features
Operation
Setting Up Message Noti fication (Page 1 of 2)[Super Display Soft Key] - [Keyset Soft Key]
Log onto Subscriber Mailbox.
OP (67)Access the Mailbox Options menu.[Mbox Options] - [N/A]
N (6) Access the Message Noti
fication Options Menu.[Noti fication] - [Notif]
IntraMail plays a summary of your Message Noti fication settings.
• The your telephone display shows your current noti fication settings (see sample below).
F
or telephone numbersNotify ON   8AM- 5PM
NUMBER: 12039265400
   OR
F
or pager numbersNotify ON   8AM- 5PM
PAGER: 12039265400
O (6)Turn Message Noti fication on or off.[On] - [On]
[Off] - [Off]
C (2)Change your Message Noti fication setup.[Change] - [Chnge]
When you see: Noti fication Begin:
Enter the hour you want Message Noti fication to begin.
• Enter 2 digits for the hour
A (2) Select AM[AM] - [AM]
P (7) Select PM[PM] - [PM]
*Skip this option without changing your entry.[Next] - [Next]
#Back up to the previous level without changing your entry.[Exit] - [Exit]
When you see: Noti
fication End:
Enter the hour you want Message Noti fication to end.
• Enter 2 digits for the hour.
• For 24-hour noti fication, make the End Time the same as the Start 
Time.
A (2) Select AM[AM] - [AM]
P (7) Select PM[PM] - [PM]
*Skip this option without changing your entry.[Next] - [Next]
#Back up to the previous level without changing your entry.[Exit] - [Exit]
When you see: Notify Via:
N (6)The noti
fication destination is a telephone number.[Number] - [Num] 
						

							
Message Notification
540◆IntraMail Features DSX Software Manual
D (3)The notification destination is a digital pager.[Pager] - [Pager]
*Skip this option without changing your entry.[Next] - [Next]
#Back up to the previous level without changing your entry.[Exit] - [Exit]
When you see: Number
Enter the Message Noti fication callout number (16 digits max).
• Enter the number exactly as you want the system to dial it (includ- ing a leading 1 for toll calls, if required).
• If the number you enter is 3 digits or less, it will be an Intercom  call. If it is more than 3 digits, it will be an outside call.
#Accept the number entered and back up to the 
previous level.
[OK] - [OK]
[Clear]
Erase the number you just entered.
*Skip this option without changing your entry.[Next] - [Next]
#Back up to the previous level without changing your entry.[Exit] - [Exit]
#Go back to the Mailbox Options menu.[Exit] - [Exit]
#Go back to the Main Menu.[Exit] - [Exit]
0Plays Help message.
Answering a Message Noti fication Callout to a Telephone
To answer a Message Noti fication to a telephone:
1.
Answer the callout at the programmed destination. • If IntraMail doesn’t hear your voice (or you don’t speak), just go to the next step and dial  1 to proceed.
2.Do one of the following.
a.Dial 1 to accept the Message Noti fication.
b.Hang up to have the Message Noti fication call back later.
3.When you dial 1, you automatically log onto the subscriber mailbox that left you the Me\
ssage Noti fication.
• If you don’t log onto your mailbox, IntraMail will re-send your noti fication.
Answering a Digital Pager Message Noti fication Callout
To answer a Digital Pager noti fication:
1.
Operation is automatic. • If you don’t call and log onto your mailbox, IntraMail will re-send your pager noti\
 fication.
Setting Up Message Noti fication (Page 2 of 2)[Super Display Soft Key] - [Keyset Soft Key]