NEC Dsx 34b Manual

							
Callback
DSX Software ManualFeatures◆61
Features
Callback
Description
When an extension user calls a busy co-worker, they can leave a Callback request for a return call. The sys-
tem services Callback requests as follows:
❥Caller at extension A leaves a Callback at extension B.
- Caller can place or answer additional calls in the mean time.
❥When extension B becomes idle, the system rings extension A. This is the Callback ring.
❥Once caller A answers the Callback ring, the system rings (formerly busy) extension B.- If caller A doesn’t answer the Callback ring, the system cancels the Callback.
❥As soon as caller B answers, the system sets up an Intercom call between\
 A and B.
An extension user can leave a Callback at many extensions simultaneously. The system processes the Call-
backs as the extensions become free. In addition, many extensions can leave a Callback at the same exten-
sion. The system processes these Callbacks on a  first-in/ first-out (FIFO) basis.
If an extension user leaves a Callback request and then fails to answer within four rings, the system cancels 
the Callback. Conditions
• A system reset or power failure cancels all Callbacks system-wide.
Default Setting
• Callback enabled.
Programming
1.In 2102-01: Class of Service  (page 724), check the receiving extension’s Class of Service level.
2.If yes:
- In  1512-02: Call Waiting Tones  (page 657), be sure Camp-On is enabled system-wide (
Ye s).
- In  2116-01: Off Hook Signaling for Incoming Intercom Calls  (page 749), enter 
1 to enable receiv-
ing Camp-On tones at an extension.
- In  1401-03: Privacy  (page 628), enter 
No to be sure that Privacy does not block incoming 
Camp-On signals.
3.If no, do one of the following:
- To disable Camp-On system-wide, in  1512-02: Call Waiting Tones (page 657) enter 
No.
- To disable Camp-On for a speci fic extension, in  2116-01: Off Hook Signaling for Incoming Inter-
com Calls  (page 749) enter 0.
- To have Privacy block incoming Camp-On tones, in  1401-03: Privacy (page 628) enter 
No.
With Callback, a user does not have to repeatedly call a busy extension back, hoping to  find it idle.
1.Should an extension be able to receive Camp-On tones when a co-worker leaves them a 
Callback request? 
						

							
Callback
62◆Features DSX Software Manual
Other Related Features
Features
Attendant Position  (page 24)
An extension user cannot leave a Callback for the attendant because the attendant’s extension is 
never busy.
Call Waiting / Camp-On  (page 58)
If an extension user starts to leave a Callback request but doesn’t hang up, the system Camps-On 
instead.
Central Of fice Calls, Answering  (page 74)
If a line is ringing an extension because of a prior Callback, and then receives a new outside call, it 
will start ringing for the new call. The Callback request is then queued.
Do Not Disturb  (page 143)
An extension cannot leave a Callback for a busy co-worker that is also in Do Not Disturb.
Line Queuing / Line Callback  (page 230)
An extension user can queue for a busy line and then hang up to turn the queue into a line Callback.
IntraMail Features None
Operation
Leaving a CallbackIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To leave a Callback at a busy extension:
1.
Call the busy extension. • Listen for busy or busy/ring tone.
2.Dial 2 and hang up.
• Stay on the line without hanging up if you want to Camp-On instead.
3.When the busy co-worker becomes free: • You hear Intercom ring.
4.Answer the Intercom ring.• The system automatically places a call to your co-worker.
• Speak to your co-worker when the call goes through.
Cancelling a CallbackIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To cancel a Callback:
1.
Do not lift the handset, do not press INTERCOM, and do not press SPEAKER.
2.Dial # + DC (32).
• This cancels the Callback you have left. If you have left callbacks for several extensions, this simultaneously  cancels  all your Callbacks. 
						

							
Caller ID
DSX Software ManualFeatures◆63
Features
Caller ID
Description
Caller ID allows a display keyset to show an incoming caller’s telephone number (called Directory Number 
or DN) and optional name as the call is ringing. Caller ID supports the\
 telco’s Called Number Identi fication 
(CNI) and Called Number Delivery (CND) service, when available. These services provide the Caller ID 
information (i.e., messages) between the  first and second ring burst of an incoming call.
Caller ID provides the following features:
Single and Multiple Message Format Compatibility
There are two types of Caller ID message formats currently available: Single Data Message Format (SDMF) 
and Multiple Data Message Format (MDMF). With Single Message Data Format, the telco sends only the 
caller’s phone number (DN). The DN can be up to 10 digits long. In Multiple Data Message Format, the 
telco sends the DN and the caller’s name. The DN for this format can be up to 15 digits long, and the name 
provided can consist of up to 15 ASCII characters.
If no DN is received, no number or error message displays.
Caller ID on the SMDR Report
Caller ID data prints on the SMDR report. SDMF records print a single li\
ne which shows just the incoming 
number. MDMF records print on two lines, with the  first line showing the number and the second line show-
ing the name. Unlike the telephone display, the SMDR report can show the entire 15 digits in the DN, if 
required.
Following is a sample SMDR report showing Caller ID data. The  first two lines of the report show a com-
plete MDMF record with both the caller’s number and name. The last two lines of the report show two Caller 
ID error messages: Private Number and Out of Area. The “IN” in the type column indicates that the records 
shown are for incoming calls.
If no DN is received, no number or error message displays.
Station Message Detail Recording
05/10/2005 11:11A
---+---+--------------------------------+----------+---------+--------+-\
--
Sta|Lin|         Number Dialed          |  Account |  Start  |Duration| \
T 
---+---+--------------------------------+----------+---------+--------+-\
--
301| 02|                      2139261000|          |11:11:39A|00:00:13|I\
N 
301| 02|                  ANDERSON ALLEN|          |11:11:39A|00:00:13|I\
N 
301| 02|                  Private Number|          |11:12:26A|00:00:12|I\
N 
301| 02|              Out of Area Number|          |11:13:16A|00:00:12|I\
N 
Caller ID Integration with Voice Mail
Caller ID fully integrates with IntraMail, UltraMail, and the NVM-Series voice mail systems. This enables 
voice mail features such as Make Call with Caller ID. Make Call allows the voice mail subscriber to return a 
call to someone who left them a message without knowing the calling party’s phone number.
Second Call Caller ID (Extension Level Call Waiting Caller ID)
While a display keyset user is busy on a call, the system can show the Caller ID information for a waiting 
call. If the busy extension is programmed to receive Camp-On tones or Off-Hook Ringing from the waiting 
call, the system will send the Caller ID data to the busy telephone’s display. If the busy extension does not 
receive Camp-On tones or Off-Hook Ringing, it will also not receive the waiting call’s Caller ID. (Note that 
Caller ID data from a Camp-On is displayed only once, corresponding to t\
he single Camp-On beep.)  This is 
an internal system feature and does not use the telco’s Call Waiting Caller ID.
Caller ID automatically displays the phone number and optional name for incoming outside calls. 
						

							
Caller ID
64◆Features DSX Software Manual
Third Party Caller ID Check
Third Party Caller ID Check allows an idle or busy keyset user to display the Caller ID data for another line. 
The line that the user checks can be ringing or busy.
Caller ID Display Separator
An extension’s display can optionally show a calling party number separator. The separator is a dash after 
the area code and after the local exchange on a 7 or 10 digit number. If disabled, the calling party number 
displays without a separator.
Caller ID to Single Line Telephones
The system provides Caller ID data to single line ports. This allows single line Caller ID telephones to 
receive the Caller ID data also available at keysets. Up to 8 single line telephones can receive Caller ID data 
simultaneously. (To conserve system resources, consider turning off Caller ID in 1404-01: Caller ID Display 
(page 638) for extensions that do not require or support Caller ID.)
On Intercom calls, the single line telephone display will show the extension number and name (if pro-
grammed) of the internal caller.
Conditions
• None
Default Setting
• Caller ID for each a line is disabled.- See  3121-01: Caller ID Type  (page 825).
• Caller ID with voice mail is enabled. - See  3131-01: Pass Caller ID to Voice Mail  (page 828).
• An extension’s Caller ID display is enabled. - See  1404-01: Caller ID Display  (page 638).
• Second Call Caller ID is enabled. - See  1404-02: Second Call Caller ID  (page 638).
• Third Party Caller ID Check is disabled. - See  1404-03: Third Party Caller ID  (page 638).
• The Caller ID Display Separator is disabled. - See  1404-04: Caller ID Display Separator  (page 639).
• The telco must provide Caller ID service for each line that has Caller ID programming enab\
led. 
						

							
Caller ID
DSX Software ManualFeatures◆65
Features
Programming
1.If yes:
- In  3121-01: Caller ID Type  (page 825) enter the type of Caller ID required (DSP = 
1, ATRU-DB  = 
2, T1/E1 ANI  = 3).
- For ANI Caller ID, in  3121-02: ANI/DNIS Format  (page 825) and 3121-04: Number of ANI Digits  
(page 826), set for compatibility with the connected service.
- In  1611-06: Caller ID Detection Timer  (page 684), set for compatibility with the connected service.
2.If no, in 3121-01: Caller ID Type  (page 825), enter 0.
1.In 2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes:
- In  1404-01: Caller ID Display  (page 638) enter 
Ye s.
- Make sure the extension rings for the line.  See Central Of fice Calls, Answering  (page 74) for 
more.
3.If no, in  1404-01: Caller ID Display  (page 638) enter No.
1.In 2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes:
- In  1404-02: Second Call Caller ID  (page 638) enter 
Ye s.
- In  2116-03: Off Hook Signaling for Incoming Outside Calls  (page 750), enter 
1 (for Camp-On 
tones) or 
2 (for off-hook ringing). See  Account Codes (page 14) for more.
- Check to see if Call Timer key blocks the  first line of the 2nd Call Caller ID display. If it does, make 
sure the extension doesn’t have a Call Timer key.
3.If no, in  1404-02: Second Call Caller ID  (page 638) enter No.
1.In 2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes, in 1404-03: Third Party Caller ID  (page 638) enter Ye s.
3.If no, in 1404-03: Third Party Caller ID  (page 638) enter No.
1.In 2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes, in 1404-04: Caller ID Display Separator  (page 639) enter Ye s.
3.If no, in 1404-04: Caller ID Display Separator  (page 639) enter No.
1.If yes, in 3131-01: Pass Caller ID to Voice Mail  (page 828) enter Ye s.
2.If no, in 3131-01: Pass Caller ID to Voice Mail  (page 828) enter No.
1.Should the outside line provide Caller ID (if Caller ID service is also provided by the telco)?
2.Should an extension display the incoming Caller ID data?
3.Should an extension display 2nd Call Caller ID (Extension Level Call Waiting Caller ID)?
4.Should an extension be able to use 3rd Party Caller ID Check?
5.Should an extension’s Caller ID display use the display separator?
6.Should outside lines send Caller ID data to voice mail? 
						

							
Caller ID
66◆Features DSX Software Manual
Other Related Features
Features
Call Timer  (page 55)
The Auto Timer feature interacts with Caller ID on the  first line of the telephone display. If an exten-
sion has Call Timer enabled, the  first line (i.e., caller’s name) of the Second Call Caller ID display 
won’t show. The user will only see the caller’s number (in the second line).
Call Waiting / Camp-On  (page 58) and Off-Hook Signaling  (page 255)
• An extension programmed to receive Camp-On tones or Off-Hook Ringing from a waiting call will  also receive Second Call Caller ID.
• If an extension is set up to receive Off Hook Ringing, it will receive Second Call Caller ID for each  new outside call. The display returns to idle when the second call stops ringing.
• If an extension is set up to receive Call Wait beeps, it will receive Second Call Caller ID only for the  first 
call. This occurs, for example, for DILs and transferred outside calls. With transferred outside calls, the 
Second Call Caller ID displays until the call recalls the transferring d\
estination (if not picked up). With 
DILs, the Second Call Caller ID displays remains until the extension activates another feature.
Caller ID Logging  (page 68)
An extension can store the caller’s name and phone number for easy review and redialing.
Group Ring  (page 189)
An extension’s display will show Caller ID data for a line terminated to a Ring Group master number 
as  the call is ringing.
Station Message Detail Recording  (page 328)
Caller ID prints out on the SMDR report.
Voice Mail  (page 372)
Caller ID fully integrates with IntraMail, UltraMail and NVM-Series voice mail systems. 
IntraMail Features None 
						

							
Caller ID
DSX Software ManualFeatures◆67
Features
Operation
Clearing the DisplayIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To cancel (clear) the Caller ID display and return your phone to its normal display:• You can only do this while you are on a call, not while your phone is rin\
ging.
1.Press CLEAR.
To turn the Caller ID display back on (after you press CLEAR to cancel it):
1.
Press CHECK.
Third Party Caller IDIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To display the Caller ID data for the third party’s call:1.
Press INTERCOM + CHECK.
2.Press one of the following keys for the call you want to check. • You see Caller ID data for the line you select.
Press a line k
ey while the call is ringing or connected to the third party.
Press a loop k
ey while the call is ringing the third party.
Press a Hotline k
ey while the call is connected to the third party.
Press a Call Co
verage key while the call is ringing the third party.
3.Hang up when you are done. 
						

							
Caller ID Logging
68◆Features DSX Software Manual
Caller ID Logging
Description
When caller ID is enabled, Caller ID Logging stores a record of the call\
er’s number and name (if provided 
by the telco) for each outside call that rings an extension. This allows an extension user to easily review and 
redial their calls. The system can log records directly to an extension or to one of 8 Caller ID Logging 
Groups. All the extensions in the same Logging Group share the same Caller ID records. Ea\
ch extension or 
Logging Group can store up to 99 Caller ID records. The system stores up to 1000 Caller ID records, allo-
cated among all extensions and Caller ID Logging Groups. All Caller ID records are retained when the sys-
tem is powered down or reset. If a line rings more than one extension simultaneously, the system logs the 
call at all ringing extensions.
Caller ID Logging also provides:
❥Programmable Caller ID Callback Routing
You can set up Caller ID Callbacks (return calls) to select either a li\
ne or Line Group to redial calls 
allowed by the extension’s Toll Restriction. Caller ID Callback Routing can also optionally: - Strip the area code from the number dialed.
- Strip the leading 1 from the number dialed.
- Add a leading 1 to the number dialed.
❥Soft Key IntegrationUnique Caller ID soft keys provide the extension user with the capability to view all of their Caller ID 
records or just records for unanswered calls. Super Display telephone us\
ers can additionally view 
records of answered calls.
❥Save Number to Speed DialWhile reviewing a Caller ID record, the extension user can optionally store the number and optional 
name directly in an Extension Speed Dial bin.
❥New Record for Calls on Hold and Parked CallsThe system creates a new Caller ID record for a call retrieved from Hold at an extension other than the 
one that initially placed it on Hold. The same is also true for Parked calls. - A new call rings the system and creates a CID record.
- Extension 301 answers the call and places it on Hold.
- Extension 302 retrieves the call from Hold.
- The system creates another record of the call at extension 302.
❥New Record for Transferred CallA transferred call creates a new call record each time it is transferred. For example: - A new call rings the system and creates a CID record.
- Extension 300 answers the call and transfers it to extension 301.
- The system creates a new (answered) record for the call at extension 301.
- Extension 301 transfers the call to extension 302.
- The system creates another new (answered) record for the call at extension 302.
❥Answered Status for Calls Answered at Analog PortsCalls answered by keyset (digital) and single line (analog) extensions are marked as answered. Calls 
answered by voice mail ports are not marked as answered.
❥Record Created for Voice Mail Park and PageIf a call is placed in Personal Park Orbit by voice mail, the system creates a record for the call on the 
extension at which it is parked, and at the extension that picked up the call. (Note that there is no record 
created at the voice mail port.)
An extension can store the caller’s name and phone number for easy review and redialing. 
						

							
Caller ID Logging
DSX Software ManualFeatures◆69
Features
Types of Calls that are Logged
Call ID Logging will make a record of any outside call to an extension that can normally be answered using 
Ringing Line Preference. These include:
❥Line key (Key Ring) and Loop Key calls
❥Transfers
❥Direct Inward Lines (DILs)
❥Group Ring calls
Caller ID and Answering Machines
If voice mail  is not installed, Caller ID Logging can provide unique handling of a customer-provided 
answering machine. If an extension is designated as an answering machine in programming, any outside call 
picked up by the answering machine will not be marked as answered in the Caller ID log. For example, if a 
call rings into the system and is picked up by the answering machine, it will show as a new call in the Caller 
ID log. In addition, it will  flash green on the Ring/Message lamp indicating that there is a new call.
Conditions
• None
Default Setting
• There is no Caller ID outbound line/group speci fied.
• There is no home area code speci fied. In addition, all local calls are 7 digits long.
• In DSX-40, all keyset extensions (300-315) are in Caller ID Logging Group 1. Since all keysets share  a common group log, deleting a record at one keyset will automatically update the log for all others.
• In DSX-80/160, extensions 300-315 are set up for personal logging with 10 records each. \
There are no  records assigned to other extensions.
• Caller ID Logging Group 1 can store 99 records. All other groups are blank.
• All lines are assigned to Caller ID Logging Group 1. 
• The Caller ID Alert Lamp is enabled. 
						

							
Caller ID Logging
70◆Features DSX Software Manual
Programming
Setting Up Caller ID Callbacks
1.If Caller ID is not installed, turn to Caller ID (page 63) and set up your system’s Caller ID.
1.In 3711-01: Caller ID Callback Route Type  (page 856), select the type of route used for Caller ID call-
backs (
1 = line, 2 = Line Group).
2.For line, in  3711-01: Caller ID Callback Line  (page 856) enter the line number (1-64) the system will 
use for Caller ID callbacks.
3.For Line Groups, in  3711-01: Caller ID Callback Group  (page 857) enter the Line Group number (90-
98
) the system will use for Caller ID callbacks.
1.Before programming for the  first time, use  3712-01: Initialize Caller ID Dial Treatment Tables  
(page 858) to initialize the Caller ID Dial Treatment Tables.
2.In  3713-[01-16]: Home Area Code Table Data  (page 860), enter the area code(s) in which the system is 
installed.  - You must make an assignment in this program so that Caller ID can properly process c\
allbacks 
(return calls).
1.For personal Caller ID logging:
- In  2117-01: Caller ID Log Type  (page 751), enter 
1.
- In  2117-01: Caller ID Log Size  (page 751), specify the number of Caller ID records (1-99) the 
extension should have.
- When assigning records,  be careful not to exceed the system maximum  (1000).
2.For group Caller ID logging:
- In  2117-01: Caller ID Log Type  (page 751), enter 
2.
- In  2117-01: Caller ID Log Group  (page 752), specify the group to which the extension should 
belong (
1-8).
- In  3122-[01-08]: Caller ID Group Membership  (page 827), indicate into which Caller ID groups 
the line should log its calls. The line can be a member of any or all groups.
- In  3701-[01-08]: Caller ID Logging Group Size  (page 855), specify the total number of records 
that can be stored in each Caller ID Logging group.
- When assigning records,  be careful not to exceed the system maximum  (1000).
1.If yes, in 3712-02: 10-Digit Local Calls  (page 858) enter Ye s.
2.If no, in 3712-02: 10-Digit Local Calls  (page 858) enter No.
1.If yes:
1.Make sure Caller ID is installed.
2.Assign the outgoing route the system will use for Caller ID callbacks.
3.Designate the system’s home area code (i.e., the area code in which the system is installed).
4.Should the extension have personal or group Caller ID Logging?
5.Does the area in which the system is installed use 10-digit local calling?
6.Are there any calls within the system’s home area code that are toll calls?