NEC Dsx 34b Manual

							
Call Routing Mailbox
DSX Software ManualIntraMail Features◆451
IntraMail 
Features
Conditions
• None
Default Setting
• See  Description  above.
Programming
1.In 4221-01: Routing Mailbox Type  (page 890), enter 1.
- Select the Routing Mailbox (
1-16) you want to program.
- By default, Call Routing Mailboxes are 
1-8.
1.See  Operation  below.
1.In 4222-01: Dial Action Table  (page 891), enter the Dial Action Table (1-16) that will provide the dialing 
options for the Call Routing Mailbox.
1.See  Automated Attendant  (page 433) for more.
2.In 4222-02: Time Limit for Dialing Commands  (page 891), enter the timeout duration (0-99 seconds).
- By default, Automated Attendant callers have 5 seconds to dial commands.
3.If the caller waits too long to dial: - When the associated Dial Action Table has a Timeout action programmed, the caller routes to that destination.
- When the associated Dial Action Table does not have a Timeout action programmed, the Instruction  Menu repeats 3 times and then IntraMail hangs up.
1.In  4201-01: Outgoing Message Length  (page 871), adjust the Outgoing Message Length (1-4095 sec-
onds) as required. - By default, this interval is 120 seconds.
Other Related Features
Features None
IntraMail Features Answer Tables  (page 420)
The Call Routing Mailbox associates speci fic dialing options (Dial Action Table) with an Answer Table.
Automated Attendant  (page 433)
The Automated Attendant can automatically answer the telephone system’s incoming calls, play an 
Instruction Menu message, and provide dialing options to callers.
Dial Action Table  (page 465)
De fines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Next Call Routing Mailbox  (page 552)
Provides callers with additional dialing options after they leave a message in an extension’s mailbox.
1.Set up the Call Routing Mailbox.
2.To record an Instruction Menu message for the Call Routing Mailbox:
3.To assign which Dial Action Table will provide dialing options for this Call routing Mailbox:
4.To change the amount of time Automated Attendant callers have to dial options:
5.To set the Maximum Length of Instruction Menus: 
						

							
Call Routing Mailbox
452◆IntraMail Features DSX Software Manual
System Administrator (page 576)
The System Administrator can record the Instruction Menu for a Call Routing Mailbox\
. See  Opera-
tion  below.
Operation
Recording an Instruction Menu for a Call Routing Mailbox[Super Display Soft Key] - [Keyset Soft Key]
Log onto System Administrator’s mailbox.
SA (72) Access System Administrator options. [System Admin] - [N/A]
I (4) Select Instruction Menus.[Instruction] - [Instr]
Enter the Call Routing Mailbox number (001-016).
L (5)Listen to the current Instruction Menu (if any).[Listen] - [Lstn]
#Exit listen mode.
R (7) Record a new Instruction Menu.[Record] - [Rec]
Record message.
*Pause or restart recording.[Resume] - [Resume]
[Pause] - [Pause]
E (3)Erase recording.[Cancel] - [Cancel]
#Exit recording mode.[Done] - [Done]
E (3) Erase the Instruction Menu.[Erase] - [Erase]
#Go back to the System Administrator options.[Exit] - [Exit]
#Go back to the System Administrator options.[Exit] - [Exit]
0Plays Help message. 
						

							
Call Screening
DSX Software ManualIntraMail Features◆453
IntraMail 
Features
Call Screening
Description
Call Screening allows a display keyset extension user to listen to (screen) a voice mail message as it is being 
left in their mailbox. Call Screening emulates a standard home answering\
 machine — in addition to provid-
ing more control when handling incoming messages. Similar to Personal Answering Machine Emulation, the 
extension user can listen as the message is being left, intercept the cal\
l, or end the screen and have the mes-
sage recorded privately. Unlike Personal Answering Machine emulation, Call Screening does not require the 
extension user to forward their calls immediately to voice mail. The telephone display automatically shows 
the Call Screening soft key options as soon as the recording begins. 
When enabled, Call Screening will broadcast the caller’s message as soon as the mailbox Greeting com-
pletes. Additionally, if the extension user intercepts (answers) the screened call, the  first portion of the mes-
sage is automatically erased from the extension’s mailbox.
Any caller that can leave a message can have their call screened by the extension user.
Call Screening and Group Mailboxes
If extensions share a Group Mailbox, any number of extensions in the group can screen an incoming message. 
The group extensions can monitor the incoming message simultaneously. If any group member answers the 
call (i.e., intercepts the incoming message), the remaining group memb\
ers are immediately disconnected.
Automatic Call Screening
With Automatic Call Screening enabled, an extension will immediately screen (broadcast) an incoming mes-
sage as soon as the caller starts to leave it in the extension’s mailbox. The extension user hears two beeps fol-
lowed by the caller’s voice.
Conditions
• If more than one caller is leaving a message in a mailbox simultaneously, Call Screening will listen to the  first message.
Default Setting
• Call Screening disabled.
Programming
1.In  2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes, in 1401-12: Call Screening  (page 632) enter Ye s.
3.If no, in 1401-12: Call Screening  (page 632) enter No.
Other Related Features
Features
None
IntraMail Features Group Mailbox  (page 497)
Any number of extensions in the group can screen an incoming message.
Users can screen (listen to) voice mail messages as they are being left in their mailbox.
1.Should the extension be able to use Call Screening? 
						

							
Call Screening
454◆IntraMail Features DSX Software Manual
Operation
Manual Call Screening OperationIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
• When Automatic Call Screening is off, you hear a single beep and V-MAIL fl ashes fast while IntraMail records your 
caller’s message. Your display automatically changes to show the Call Screening soft key options.
• Call Screening is only available while your telephone is idle.
To intercept the call (and stop recording the message):
1.
[Answer]
[Answ]This intercepts the call.• Alternately press the  flashing 
V-MAIL key.
To hear your caller’s message as it is recorded in your mailbox (i.e., activate the Call Screening mode):
1.[Screen] - [Scrn]
To intercept the call (and stop recording the message):
1.
[Answer]
[Answ]This intercepts the call.
• Alternately press 
SPEAKER, lift the handset, or press V-MAIL.
To continue listening to your caller’s message as it is being recorded:1.
Do nothing.
To exit Call Screening and allow the message to continue recording in private:1.
[Exit]
[Exit]The message continues to record privately.
To use another feature or process another call:
1.
[Exit]
[Exit]To use another feature, lift the handset or press any other feature key.
To exit Call Screening and allow the message to continue being recorded in private:1.
[Exit]
[Exit]The message continues to record privately.
To use another feature or process another call:1.
Lift the handset, press SPEAKER, or press any other feature key. 
						

							
Call Screening
DSX Software ManualIntraMail Features◆455
IntraMail 
Features
Automatic Call Screening OperationIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
• When Automatic Call Screening is on, your idle telephone automatically goes i\
nto the screen mode while your  caller leaves a message.
• Call Screening is only available while your telephone is idle.
To turn Automatic Call Screening on or off:
1.
[Menu + Screen]
[Menu + More + More + Scrn]Enable or disable Automatic Call Screening.
[On]
[On]Turn Automatic Call Screening on. • The top line of the display shows the Automatic Call Screening status.
[Off] 
[Off]Turn Automatic Call Screening off.• The top line of the display shows the Automatic Call Screening status.
[Exit]
[Exit]Exit.
To intercept the call (and stop recording the message):
1.
[Answer]
[Answ]This intercepts the call. • Alternately press 
SPK, V-MAIL, or lift the handset.
To continue listening to your caller’s message as it is being recorded:
1.
Do nothing.
To exit Call Screening and allow the message to continue recording in private:
1.
[Exit]
[Exit]The message continues to record privately.
To use another feature or process another call:
1.
[Exit]
[Exit]To use another feature, lift the handset or press any other feature key. 
						

							
Caller ID and Voice Mail
456◆IntraMail Features DSX Software Manual
Caller ID and Voice Mail
Description
Caller ID is a telephone company service that provides an extension with a caller’s number and optional 
name. With Caller ID, the keyset user knows who’s calling before they pick up the call. Caller ID Logging 
stores a record of the call on the user’s telephone which they can review and use to easily return the call. 
When used with IntraMail, Caller ID enables the Make Call feature for outside calls. After listening to a 
voice message, the subscriber can dial 
MC to return the call without knowing the callers phone number.
Conditions
• None
Default Setting
• Caller ID is disabled in the telephone system programming.
Programming
1.No additional programming is required to enable Caller ID in IntraMail.
1.Be sure the telco provides Caller ID to the connected telephone system.
1.In  3121-01: Caller ID Type  (page 825) enter the type of Caller ID required (DSP = 1, ATRU  = 2, T1/E1 
ANI = 
3).
- For ANI Caller ID, in  3121-02: ANI/DNIS Format  (page 825) and 3121-04: Number of ANI Digits  
(page 826), set for compatibility with the connected service.
2.In  1611-06: Caller ID Detection Timer  (page 684), set for compatibility with the connected service.
3.In 3131-01: Pass Caller ID to Voice Mail  (page 828),enter Ye s.
1.In 3711-01: Caller ID Callback Route Type  (page 856), select the type of route used for Caller ID call-
backs (
1 = line, 2 = Line Group).
2.For line, in  3711-01: Caller ID Callback Line  (page 856) enter the line number (1-64) the system will 
use for Caller ID callbacks.
3.For Line Groups, in  3711-01: Caller ID Callback Group  (page 857) enter the Line Group number (90-
98
) the system will use for Caller ID callbacks.
4.Turn to  Caller ID Logging  (page 68) for more.
A telephone company service that provides a caller’s number and optional name. 
Be sure the telephone system is con figured to pass
Caller ID to the IntraMail voice mail ports.
1.No IntraMail speci fic programming required.
2.Check your telco service.
3.Check your telephone system programming to be sure it is set up to receive Caller ID and pass 
it to the IntraMail voice mail ports.
4.Set up your basic Caller ID Logging programming. 
						

							
Caller ID and Voice Mail
DSX Software ManualIntraMail Features◆457
IntraMail 
Features
Other Related Features
Features
Caller ID  (page 63) and  Caller ID Logging  (page 68)
Review these features for additional information.
IntraMail Features Make Call  (page 525)
An extension user can listen to a voice message and dial a code to return the call without knowing the 
caller’s phone number. Make call to an outside telephone number requires Caller ID.
Screened Transfer  (page 567)
Screened Transfers from the Automated Attendant provide Caller ID data only after the user answers 
the call.
Unscreened Transfer  (page 587)
Unscreened Transfers from the Automated Attendant provide Caller ID data while the call is ringing.
Operation
N/A 
						

							
Caller ID with Return Call
458◆IntraMail Features DSX Software Manual
Caller ID with Return Call
Description
Available. See Make Call (page 525) for more. 
						

							
Calling the Automated Attendant
DSX Software ManualIntraMail Features◆459
IntraMail 
Features
Calling the Automated Attendant
Description
Automated Attendant callers can use various IntraMail features and then return to the Automated Attendant 
for additional dialing options. This lets the caller dial other extensions, leave messages for co-workers, or 
use other Automated Attendant features. The features below describe several ways to return to the Auto-
mated Attendant.
❥Automated Attendant Transfer  (page 441)
An extension user can transfer their outside call to the Automated Attendant so the outside caller can use 
the Automated Attendant  dialing  options.
❥Next Call Routing Mailbox  (page 552)
The Next Call Routing Mailbox provides callers with additional dialing options after they leave a mes-
sage in a mailbox (depending on the setting of the Dialing Option).
Conditions
• None
Default Setting
• Enabled
Programming
Turn to  Automated Attendant Transfer  (page 441) and Next Call Routing Mailbox  (page 552).
Other Related Features
Features
None
IntraMail Features Turn to  Automated Attendant Transfer  (page 441) and Next Call Routing Mailbox  (page 552).
Operation
Turn to Automated Attendant Transfer  (page 441) and Next Call Routing Mailbox  (page 552).
Outside callers can return to the Automated Attendant for additional dialing options. 
						

							
Centrex Transfer
460◆IntraMail Features DSX Software Manual
Centrex Transfer
Description
Centrex Transfer is a Dial Action Table option that can transfer an Automated Attendant call from a Centrex 
line to an outside number using the features of that Centrex line. With Centrex Transfer, the Automated 
Attendant answers an outside call and then transfers the caller back to \
the telco using the same line on which 
the call initially rang. To set this up, assign a Dial Action Table action as a UTRF to a System Speed Dial bin 
(e.g., #201P). The bin should contain the complete dial string (preceded by a Flash co\
mmand) required to 
initiate the Centrex Transfer. When the Automated Attendant answers, the caller dials the digit and IntraMail 
automatically routes them to the outside number.
Centrex Transfer is only available if the telephone system connects to Centrex lines that provide the features 
required to complete the transfer. Similar to External Transfer, Centrex Transfer allows your callers to easily 
reach branch offices and important off-site associates. Unlike External Transfer, Centrex Transfer  requires 
unique telco features.
Conditions
• None
Default Setting
• Disabled
Programming
1.In 4222-01: Dial Action Table  (page 891), assign a Dial Action Table (1-16) to each active Call Routing 
Mailbox.
2.In  4231-Digit Assignment  (page 901), enter 2 to assign an available digit as a UTRF action
- The corresponding  Routing option should be # followed by the System Speed Dial bin, followed by 
a pause. (The pause gives the system time to dial the stored number.)
- To enter a pause for the  Routing option, press Feature Key 4.
- For example, to have Centrex Transfer dial System Speed Dial bin 201, enter #201P.
1.In  1702-Assignment (System Speed Dial Assignment)  (page 715) (or using the #SP User-Programmable 
Feature), set up the Speed Dial bin for Centrex Transfer. - The stored number should  flash the Centrex line and dial the number required to initiate the transfer
- The stored number should be in the format 
FXXX ( Flash + Number) , and contain the complete dial 
string required to process a Centrex Transfer.
- If using 
1702-Assignment (System Speed Dial Assignment)  to program System Speed Dial:
- Press Feature Key 1 to enter a Flash.
- Number  is the number you want the system to dial into the Centrex to initiate the transfer.
- Use bin type 2 (line) or 3 (line group),  not 1 (Intercom) or 4 (extend).
- If using 
#SP to program System Speed Dial:
- Press FLASH to enter a  Flash.
-  Number  is the number you want the system to dial into the Centrex to initiate the transfer.
- The 
LINE/GRP/ICM entry should be line (1-64) or Line Group (90-98), not INTERCOM.
2.Refer to  Speed Dial  (page 315) for more.
The Automated Attendant can transfer a caller from a Centrex line to an outside number using 
the features of that Centrex line.
1.Set up a Dial Action Table for Centrex Transfer.
2.Program the System Speed Dial bin for Centrex Transfer.