NEC Dsx 34b Manual

							
Leaving a Message
DSX Software ManualIntraMail Features◆511
IntraMail 
Features
Operation
Leaving a Message for a Co-worker
To leave a message in the mailbox of an unanswered extension: 1.
Press V-MAIL.
2.Do one of the following.
a.Leave message and hang up.
b.Leave message and dial #.
• Dialing 
# sends the message and hangs up.
To leave a message in a mailbox from outside the company:
1.
Do one of the following.
a.Leave message and hang up.
b.Leave message and dial #.
• Dialing 
# may provide you with additional dialing options. This depends on how the called 
mailbox’s Next Call Routing Mailbox is set up.
To leave a message in an extension’s mailbox, you can be:
• Transferred to an extension’s mailbox by another user.
• Automatically routed to a mailbox when the called party doesn’t answer or is unavailable.
• Sent to the mailbox from the Automated Attendant after dialing * plus the called party’s mailbox number.
• Routed from the Automated Attendant after dialing a uniquely programmed digit set up to send you t\
o an extension’s  mailbox. 
						

							
Listening to Messages
512◆IntraMail Features DSX Software Manual
Listening to Messages
Description
While or after listening to a message, a Subscriber Mailbox user has man\
y message handling options from 
which to choose. The listening options let you quickly and efficiently manage your voice mail messages, 
respond to the message sender, or forward the message to a co-worker for additional handling. The following 
table shows these options.
While or after listening to a message, an extension user has many message handling options 
from which to choose.
Message Listen Options[Super Display Soft Key] - [Keyset Soft Key]
OptionDescription
RE
 (73)[Reply] - [N/A]Record a reply.
• See  Message Reply  (page 545).
MF (63)[Forward] - [N/A]Forward the message to another mailbox.
• See Message Forward  (page 531).
MC (62)[Callback] - [N/A]Make a call to the message sender.
• See Make Call  (page 525).
TI (84) Hear the time and date the message was sent.
• See Time and Date with Voice Mail  (page 580).
SA (72) Save the message in your mailbox.
E (3)[Erase] - [Erase]Erase the message.
• See Message Delete  (page 530).
L (5)[Next Message] - [Next]Listen to the next message.
B (2) Back up a few seconds.
BB (22)[Repeat] - [Rpt]Back up to the beginning of the message.
G (4) Go ahead a few seconds.
* Pause/resume listening.
1N (16)[Message List + New Messages] - [N/A] Select New Message List
• See  Message Listen Mode  (page 534).
1S (17)[Message List + Saved Messages] - [N/
A] Select Saved Message List
• See Message Listen Mode  (page 534).
1A (12)[Message List + All Messages] - [N/A] Select All Message List
• See Message Listen Mode  (page 534).
#
[Exit] - [Exit]Exit the listen mode.
X (9) Exit your mailbox.
Dial 0 while listening to hear the list of options. 
						

							
Listening to Messages
DSX Software ManualIntraMail Features◆513
IntraMail 
Features
Handling Partially Reviewed Messages
When listening to multiple new messages when Auto Erase or Save is set to  Save:
❥Any message to which you  partially listen is automatically saved.
❥Any message to which you  hang up during or do not listen  is retained as a new message.
For example, if you have three new messages, listen to part of message 1, dial 
L to hear part of message 2 
and then hang up, IntraMail automatically:
❥Saves message 1.
❥Retains messages 2 and 3 as new messages.
❥Restarts the  flashing ring/message lamp.
❥Resets the telephone display to V-MAIL 02 (VM02).
When listening to multiple new messages when Auto Erase or Save is set to  Erase:
❥Any message to which you  partially listen is automatically erased.
❥Any message to which you  hang up during or do not listen  is retained as a new message.
For example, if you have three new messages, listen to part of message 1, dial 
L to hear part of message 2 
and then hang up, IntraMail automatically:
❥Erases message 1.
❥Retains messages 2 and 3 as new messages.
❥Restarts the  flashing ring/message lamp.
❥Resets the telephone display to V-MAIL 02 (VM02).
Telephone Display while Listening to a Message
While listening to a message, your telephone display shows you important information about the message. 
This includes:
■The caller’s telephone number (if available).
■The selected Message List.
■The message number in the selected list.
■The date and time the message was left.
Super Display
Time message was left
Currently selected
Message List
Message number (in 
selected Message List)
Caller’s phone number
(requires Caller ID)
Date message was left 
						

							
Listening to Messages
514◆IntraMail Features DSX Software Manual
22-Button and 34-Button Display
Conditions
• None
Default Setting
• Enabled
Programming
1.In 4201-03: Message Backup/Go Ahead Time (page 872), set the Backup/Go Ahead Time (1-60 seconds).
- This interval sets how far IntraMail backs up when a mailbox user dials B while recording or listen-
ing to their messages.
-
This interval also sets how far IntraMail jumps ahead when a user dials G while listening to messages.
Other Related Features
Features
None
IntraMail Features Auto Erase or Save  (page 429)
When a mailbox user completely listens to a new message and then exits their mailbox, IntraMail will 
either automatically save or erase the message.
Message Record  (page 544)
While recording a message, a Subscriber Mailbox user has many recording options from which to choose.
Operation
1.Set the Message Backup/Go Ahead Time.
Listening to Messages[Super Display Soft Key] - [Keyset Soft Key]
Log onto Subscriber Mailbox
• Your Ring/Message Lamp  flashes fast (red) when you have new messages.
L (5) Access the Message Listen mode[Listen] - [Lstn]
0Plays Help message
Date message was left
Time message was left
Caller’s phone number
(requires Caller ID)Currently selected
Message List
Message number (in 
selected Message List) 
						

							
Log Onto Voice Mail
DSX Software ManualIntraMail Features◆515
IntraMail 
Features
Log Onto Voice Mail
Description
A subscriber can log onto their mailbox using a method that best suits t\
heir needs and location. While at 
their own phone, the subscriber just presses a single key to log onto their mailbox. To use their mailbox 
while at a co-worker’s phone, the subscriber dials the IntraMail master number, followed by their mailbox 
number (which is normally the same as their extension number). If they are away from the of fice, the sub-
scriber can still use their mailbox by calling in through the Automated Attendant.
Local (On-site) Logon
An extension user can log onto their mailbox in the following ways:
❥Press their V-MAIL key to log onto their Subscriber Mailbox.
❥Dial the IntraMail master number (e.g., 700), followed by their mailbox number. This method is typically  used by Guest Mailbox users, as well as subscribers attempting to log in\
to their Subscriber Mailbox from 
a co-worker’s phone.
Remote Log On
A Subscriber Mailbox user can call into the Automated Attendant and log onto their mailbox. Following are 
two of the ways a user can do this:
❥After the Automated Attendant answers, dial a digit (typically #) followed by their mailbox number. This method allows outside callers to log into their mailboxes from outside the company. Once they log into 
their mailbox, they can use the allowed features in the mailbox main menu.  To avoid unauthorized 
access to their mailbox, the user should enable their own unique Security Code.
❥If an extension has a Direct Inward Line that voice mail picks up, the caller can dial # during their greet- ing to log into their mailbox (instead of leaving a message). This method allows subscribers to dial their 
own number and then use the features of their mailbox. This capability must be set up in the user’s Next 
Call Routing Mailbox. For example: - Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
- While listening to their greeting, the subscriber can dial: # (to route to their Next Call Routing Mailbox), then
# and their mailbox number to log onto their mailbox.
By default, this option is provided in Call Routing Mailbox 1. Additionally, the subscriber should enable 
a Security Code for their mailbox to prevent unauthorized logons.
Conditions
• None
Default Setting
• Local Log On.
• Remote Log On enabled for Call Routing Mailbox 1.
An extension user can press a key to log onto (access) their IntraMail mailbox. 
						

							
Log Onto Voice Mail
516◆IntraMail Features DSX Software Manual
Programming
Remotely Logging Onto a Mailbox Through the Automated Attendant
1.In 4231-Digit Assignment  (page 901), assign a LOGON action to an available key.
1.In 4231-Digit Assignment  (page 901), enter the mailbox number in the corresponding Routing option.
- For example, to have key 4 log directly into 
Subscriber Mailbox 305, for key 4 enter LOGON for 
the  Action  and 305 for the corresponding  Routing.
1.In 4231-Digit Assignment  (page 901), enter N in the corresponding Routing option.
- The key you choose must represent the  first digit in the Subscriber Mailbox numbers.
- For example, to have the Automated Attendant request callers to enter the number of the 
Subscriber 
Mailbox
 into which they wish to log, for key 3 enter LOGON for the  Action and N for the corre-
sponding  Routing. When callers dial 3, they hear, “ Please enter your mailbox number.”
1.In 4231-Digit Assignment  (page 901), enter XXX in the corresponding Routing option. The key you 
choose must represent the  first digit in the Subscriber Mailbox numbers.
- For example, to allow callers to log onto mailboxes 300-399, for key 3 enter LOGON for the  Action 
and 
XXX for the corresponding  Routing.
1.In 4231-Digit Assignment  (page 901), enter IXXX in the corresponding Routing option.
- For example, to allow callers to dial 1 plus any Subscriber Mailbox number to log on, for key 1 
enter 
LOGON for the  Action and IXXX for the corresponding  Routing.
1.In 4201-02: Incoming Message Length  (page 872), enter the maximum length of a message a caller can 
leave in a Subscriber Mailbox (
1-4095 seconds).
- For Remote Logon, this applies to a caller that remotely logs onto their \
mailbox and then dials 
RS 
to record and send a message to a co-worker.
Other Related Features
Features
None
IntraMail Features Automated Attendant  (page 433)
The Automated Attendant allows Subscriber Mailbox users to log into their mailboxes.
Greeting  (page 493)
After remotely logging onto their mailbox, a subscriber mailbox user can\
 remotely record their greeting.
1.Program a LOGON action in the active Dial Action Table.
2.To log directly into a speci fic Subscriber Mailbox:
3.To have IntraMail require Automated Attendant callers to dial a Subscriber Mailbox for remote 
logon (with an announcement):
4.To have IntraMail require Automated Attendant callers to enter a Subscriber Mailbox for remote 
logon (without playing an announcement):
5.To remotely log into  any valid Subscriber Mailbox (without playing an announcement):
6.Set the maximum length of a message that can be left in a Subscriber Mailbox. 
						

							
Log Onto Voice Mail
DSX Software ManualIntraMail Features◆517
IntraMail 
Features
Guest Mailbox  (page 503)
A guest can log onto their mailbox by dialing the IntraMail master numbe\
r followed by the Guest 
Mailbox number.
Security Code  (page 570)
To avoid unauthorized access to their mailbox (particularly with Remote Log \
On), the user should 
enable their own unique Security Code.
Subscriber Mailbox  (page 574)
A subscriber can log into their mailbox by pressing a key on their telephone, dialing the IntraMail 
master number (followed by their mailbox number), or logging on through the Automated Attendant.
Operation
Logging Onto Your Mailbox[Super Display Soft Key] - [Keyset Soft Key]
To log onto your Subscriber Mailbox:
1.
Press V-MAIL.
• From a single line telephone, lift handset and dial 
*8.
To log onto your Guest Mailbox or your Subscriber Mailbox from a co-worker’s extension:
1.
Do one of the following.
a.Press INTERCOM + Dial the IntraMail master number (e.g., 700) + Dial your mailbox nu\
mber.
• You can optionally press a Call Coverage key assigned to the IntraMail master number.
b.Press the Message Center key for your mailbox.
To log onto your Subscriber Mailbox from the Automated Attendant:
1.
Wait for the Automated Attendant to answer.
2.Dial # and your mailbox number.
• This option may be different in your system. Check with your Communications Manager.
• After you remotely log onto your mailbox, you can optionally dial 
9 then * to return to the Automated 
Attendant. 
						

							
Mailbox Name
518◆IntraMail Features DSX Software Manual
Mailbox Name
Description
A caller leaving a message in a Subscriber Mailbox can hear the mailbox’s prerecorded name instead of the 
mailbox number. The prerecorded Mailbox Name gives the subscriber’s mailbox that personal touch. Prior 
to leaving a message, caller’s will hear the name instead of the default “extension xxx” prompt. The recorded 
name can be up to 10 seconds long.
Conditions
• None
Default Setting
• No mailbox names recorded.
Programming
N/A
Other Related Features
FeaturesNone
IntraMail Features Subscriber Mailbox  (page 574)
A subscriber can record a name for their mailbox, or have the System Administrator record one for them.
System Administrator  (page 576)
The System Administrator can record names for Subscriber Mailboxes.
Operation
A mailbox caller can hear the extension user’s prerecorded name instead of their mailbox number.
Recording Your Mailbox Name[Super Display Soft Key] - [Keyset Soft Key]
Log onto Subscriber Mailbox.
RN (76) Access the Mailbox Name Menu.[Name] - [N/A]
L (5)Listen to the currently recorded name (if any).[Listen] - [Lstn]
#Exit listen mode.
R (7)Record a new name.[Record] - [Rec]
Record message.
*Pause or restart recording.[Resume] - [Resume]
[Pause] - [Pause]
E (3)Erase recording.[Cancel] - [Cancel]
#Exit recording mode.[Done] - [Done]
E (3)Erase the currently recorded name.[Erase] - [Erase] 
						

							
Mailbox Name
DSX Software ManualIntraMail Features◆519
IntraMail 
Features
#Go back to the Mailbox Main Menu.[Exit] - [Exit]
0Plays Help message.
Recording or Erasing Co-worker’s Names from a System Administrator’s Mailbox[Super Display Soft Key] - [Keyset Soft Key]
Log onto System Administrator’s Mailbox.
SA (72) Access System Administrator options.[System Admin] - [N/A]
S (7) Select Subscriber Mailbox Maintenance options.[Subscriber] - [Subs]
Enter the number of the Subscriber Mailbox you want to maintain.
EN (36) Erase the mailbox name.[Erase Name] - [Name]
N (6) Record a new mailbox name.[Record MBOX Name] - [N/A]
L (5)Listen to the currently recorded name (if any).[Listen] - [Lstn][
#Exit listen mode.
R (7)Record a new name.[Record] - [Rec]
Record message.
*Pause or restart recording.[Resume] - [Resume]
[Pause] - [Pause]
E (3)Erase recording.[Cancel] - [Cancel]
#Exit recording mode.[Done] - [Done]
E (3)Erase the currently recorded name.[Erase] - [Erase]
#Go back to the Subscriber Maintenance Menu.[Exit] - [Exit]
#Go back to System Administrator options.[Exit] - [Exit]
0Plays Help message.
Recording Your Mailbox Name[Super Display Soft Key] - [Keyset Soft Key] 
						

							
Mailbox Options Menu
520◆IntraMail Features DSX Software Manual
Mailbox Options Menu
Description
The Mailbox Options Menu is a sub-menu of a subscriber’s Main Menu that provides access to the Auto 
Time Stamp, Mailbox Security Code Delete, and Message Notification features. The chart below summa-
rizes these options. Auto Time Stamp helps if the subscriber needs to know the time and date of each mes-
sage they receive without taking any extra steps. If mailbox security is not an issue, the subscriber can dele\
te 
their security code to simplify logging onto their mailbox.
Conditions
• None
Default Setting
• Mailbox Options Menu available.
Programming
No additional programming required.
Other Related Features
FeaturesNone
IntraMail Features Auto Time Stamp  (page 431)
IntraMail can optionally announce the time and date the message was left.
Mailbox Security Code Delete  (page 522)
The System Administrator can delete the security code for any Subscriber Mailbox.
Message Noti fication  (page 535)
Message Noti fication dials a telephone or pager number to let the user know they have new messages 
in their mailbox.
A Subscriber Mailbox sub-menu that provides access to the Auto Time Stamp, Mailbox Security 
Code Delete, and Message Noti fication features.
Mailbox Options Menu[Super Display Soft Key] - [Keyset Soft Key]
OptionDescription
S
 (7)[Security Code] - [Sec]Erase the mailbox’s Security Code. • See  Mailbox Security Code Delete  (page 522).
N (6)[Notification] - [Notif]Set up Message Noti fication.
• See  Message Noti fication  (page 535).
AT (28)[Time Stamp] - [Time]Enable or disable Auto Time Stamp.
• See  Auto Time Stamp  (page 431).
To hear the list of Mailbox Options, dial 0.