Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Upgrades And Additions Manual

							DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Glossary and Abbreviations 
GL-37  
OCM
Outb ound  Call Manag ement
offered load
The traffic that would  be g enerated b y all the req uests for servic e occ urring  within a monitored  
interval, usually one hour.
ONS
On-p remises station
OPS
Off-p remises station
OPX
Off-p remises extension
OQT
Old est q ueued  time
OSHA
Oc cup ational Safety and  Health Ac t
OSI
Op en Systems Interc onnec t
OSS
Op erations Sup p ort System
OSSI
Op erational Sup p ort System Interfac e
OTDR
Op tic al time-d omain reflec tometer
othersplit
The work state that indic ates that an agent is c urrently active on another sp lit’s call, or in ACW for 
another sp lit.
OTQ
Outg oing  trunk q ueuing
outgoing gateway
A PBX that routes an inc oming  c all on a trunk administered  for Sup p lementary Services Protoc ol B 
to a trunk 
not ad ministered  for Sup plementary Services Protocol B.
P
PACCON
Pac ke t  c o nt ro l
packet
A g roup  of b its (inc lud ing  a messag e element, which is the d ata, and a c ontrol information element 
(IE), whic h is the head er) used  in pac ket switc hing  and  transmitted  as a d isc rete unit. In eac h 
p ac ket, the messag e element and c ontrol IE are arranged  in a spec ified  format. See also 
packet 
bus and packet switching. 
						

							DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Glossary and Abbreviations 
GL-38  
packet bus
A wid e-bandwid th b us that transmits p ackets.
packet switching
A d ata-transmission tec hnique whereb y user information is seg mented  and routed  in d iscrete data 
envelop es c alled  p ac kets, eac h with its own ap pended  control information, for routing, 
seq uencing , and  error c hec king. Pac ket switching  allows a c hannel to b e occ upied only d uring  
the transmission of a p acket. On c omp letion of the transmission, the c hannel is mad e availab le for 
the transfer of other p ackets. See also 
BX.25and packet.
PA D
Pac ket assemb ly/d isassemb ly
paging trunk
A telec ommunic ations channel used to ac cess an amp lifier for loud sp eaker p ag ing .
party/extension active on call
A p arty is on the call if he or she is ac tually c onnec ted  to the call (in active talk or in held  state). An 
orig inator of a call is always a p arty on the c all. Alerting p arties, b usy p arties, and  tones are not 
p arties on the call.
PBX
Private b ranc h exchang e
PC
See  
p ersonal c omp uter (PC).
PCM
See  
pulse-code modulation (PCM).
PCOL
Personal c entral-offic e line
PCOLG
Personal c entral-offic e line g roup
PCS
Permanent switc hed  calls
PDM
See  
processor data module (PDM).
PDS
Premises Distribution System
PE
Processing  element
PEC
Pric e element c ode
PEI
Proc essor element interc hang e
personal computer (PC)
A personally controllable microc omp uter.
PGATE
Pac ket gateway 
						

							DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Glossary and Abbreviations 
GL-39  
PGN
Partitioned  g roup numb er
PI
Processor interface
PIB
Processor interface b oard
pickup group
A group  of ind ivid uals authorized  to answer any c all d irec ted to an extension within the g roup .
PIDB
Prod uc t imag e d atab ase
PKTINT
Pac ket interfac e
PL
Private line
PLS
Premises Lig htwave System
PMS
Prop erty Manag ement System
PN
Port network
PNA
Private network ac cess
POE
Processor oc cup anc y evaluation
POP
Point of p resenc e
port
A data- or voic e-transmission ac c ess p oint on a d evic e that is used  for communicating  with other 
devices.
port carrier
A carrier in a multic arrier cab inet or a sing le-carrier c ab inet containing p ort c irc uit p ac ks, p ower 
units, and  service circuits. Also c alled  a p ort c abinet in a sing le-c arrier cab inet.
port network (PN)
A cab inet c ontaining  a TDM b us and  pac ket b us to which the following  c omponents are 
connec ted : p ort circuit p acks, one or two tone-c loc k c ircuit p acks, a maintenanc e c irc uit pac k, 
servic e c irc uit p ac ks, and  (op tionally) up  to four exp ansion interfac e (EI) c irc uit p ac ks in DEFINITY 
ECS. Eac h PN is c ontrolled  either loc ally or remotely b y a switc h p roc essing  element (SPE). See 
also 
exp ansion p ort network (EPN) and  p roc essor p ort network (PPN).
port-network connectivity
The interconnec tion of p ort networks (PNs), reg ard less of whether the c onfig uration uses direc t or 
switc hed  c onnec tivity. 
						

							DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Glossary and Abbreviations 
GL-40  
PPM
1. Parts p er million
2. Periodic  pulse metering
PPN
See  
p roc essor p ort network (PPN).
PRI
See  
Primary Rate Interfac e (PRI).
primary extension
The main extension assoc iated with the p hysic al voic e or d ata terminal.
Primary Rate Interface (PRI)
A stand ard  ISDN frame format that sp ecifies the p rotocol used  between two or more 
communications systems. PRI runs at 1.544 Mb p s and , as used  in North America, provid es 23 
64-kb p s B-c hannels (voice or d ata) and  one 64-kb p s D-channel (sig naling ). The D-c hannel is the 
24th c hannel of the interfac e and  c ontains multip lexed sig naling  information for the other 23 
channels.
PRI endpoint (PE)
The wid eband switc hing  c apab ility introd uces PRI end points on switc h line-sid e interfaces. A PRI 
end p oint c onsists of one or more c ontiguous B-c hannels on a line-sid e T1 or E1 ISDN PRI facility 
and  has an extension. End p oint ap p lic ations have c all-c ontrol c ap ab ilities over PRI end p oints.
principal
A terminal that has its p rimary extension b ridg ed  on one or more other terminals.
principal (user)
A person to whom a telephone is assigned  and who has message-c enter c overag e.
private network
A network used  exc lusively for the telec ommunications need s of a p artic ular c ustomer.
private network office code (RNX)
The first three d igits of a 7-d ig it p rivate network numb er.
PROCR
Processor
processor carrier
See  
control carrier.
processor data module (PDM)
A devic e that p rovid es an RS-232C DCE interfac e for connec ting  to data terminals, app lications 
p rocessors (APs), and  host comp uters, and p rovid es a DCP interface for c onnec tion to a 
communications system. See also 
mod ular proc essor d ata module (MPDM).
processor port network (PPN)
A port network c ontrolled  b y a switc h-p roc essing element that is d irectly c onnec ted  to that PN’s 
TDM bus and LAN bus. See also 
p ort network (PN).
processor port network (PPN) control carrier
A  c a r r ie r  c o n ta i ni n g  t h e m ai nt e n an c e c irc ui t  p a c k ,  to n e/ c lo c k c irc u i t  p a c k ,  an d  SPE c i rc u it  p ac ks  
for a p roc essor p ort network (PPN) and , op tionally, port c irc uit p acks.
Property Management System (PMS)
A stand -alone comp uter used  b y lod ging and  health-servic es org anizations for servic es suc h as 
reservations, housekeeping , and  b illing . 
						

							DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Glossary and Abbreviations 
GL-41  
protocol
A set of conventions or rules g overning  the format and timing  of messag e exc hanges to control 
d ata movement and  correc tion of errors.
PSC
Premises servic e c onsultant
PSDN
Pac ket-switch p ub lic  data network
PT
Personal terminal
PT C
Positive temp erature c oefficient
PT T
Postal Telep hone and  Teleg rap h
public network
The network that c an b e op enly acc essed  by all c ustomers for loc al and  long -d istanc e calling .
pulse-code modulation (PCM)
An extension of p ulse-amp litud e mod ulation (PAM) in which c arrier-sig nal p ulses modulated b y an 
analog  signal, suc h as speech, are q uantized  and  enc od ed  to a d igital, usually binary, format.
Q
QPPCN
Quality Protec tion Plan Chang e Notic e
quadrant
A group  of six c ontig uous DS0s in fixed  loc ations on an ISDN-PRI fac ility. Note that this term 
comes from T1 terminolog y (one-fourth of a T1), b ut there are five q uadrants on an E1 ISDN-PRI 
fac ility (30B +  D).
queue
An ordered sequence of calls waiting to be processed.
queuing
The process of holding  c alls in ord er of their arrival to await c onnec tion to an attend ant, to an 
answering  g roup, or to an id le trunk. Calls are automatically c onnected  in first-in, first-out 
seq uence.
R
RAM
See  
rand om-ac c ess memory (RAM).
random-access memory (RAM)
A storag e arrang ement whereb y information c an b e retrieved  at a sp eed  ind ep endent of the 
loc ation of the stored  information. 
						

							DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Glossary and Abbreviations 
GL-42  
RBS
Robbed-bit signaling
RC
Rad io c ontroller
RCL
Restric ted  c all list
read-only memory (ROM)
A storag e arrang ement p rimarily for information-retrieval ap p lications.
recall dial tone
Tones sig nalling that the system has comp leted a func tion (suc h as hold ing  a call) and  is read y to 
accept dialing.
redirection criteria
Information ad ministered  for each voic e terminal’s c overag e p ath that determines when an 
inc oming  call is red irected  to coverage.
Redirection on No Answer
An op tional feature that redirec ts an unanswered  ringing ACD c all after an ad ministered  numb er of 
ring s. The call is then redirec ted  b ac k to the ag ent.
remote home numbering-plan area code (RHNPA)
A foreig n numb ering -p lan area c od e that is treated  as a home area c od e b y the Automatic  Route 
Selec tion (ARS) feature. Calls can b e allowed  or d enied  b ased  on the area c ode and  the dialed  
CO c od e rather than just the area c od e. If the call is allowed , the ARS p attern used  for the c all is 
d etermined  b y these six d igits.
Remote Operations Service Element (ROSE)
A CCITT and  ISO standard that d efines a notation and servic es that supp ort interac tions between 
the various entities that make up  a d istributed app lication.
REN
Ring er eq uivalency numb er
reorder tone
A tone to sig nal that at least one of the fac ilities, suc h as a trunk or a d ig it transmitter, needed  for 
the call was not available.
report scheduler
Software that is used  in conjunc tion with the system printer to schedule the d ays of the week and  
time of d ay that the desired  rep orts are to b e p rinted.
RFP
Req uest for proposal
RHNPA
See  
remote home numb ering -p lan area c od e (RHNPA).
RINL
Remote ind irect neig hb or link
RISC
Reduced-instruction-set computer
RLT
Release-link trunk 
						

							DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Glossary and Abbreviations 
GL-43  
RMATS
Remote Maintenanc e, Ad ministration, and  Traffic System
RNX
Route-numb er index (p rivate network offic e cod e)
ROM
See  
read -only memory (ROM).
RPN
Routing -p lan numb er
RS-232C
A physic al interface sp ecified  by the Electronic Industries Assoc iation (EIA). RS-232C transmits 
and  rec eives async hronous d ata at sp eeds of up  to 19.2 kb p s over cab le d istances of up  to 50 
feet.
RS-449
Rec ommended  Standard 449
RSC
Reg ional Supp ort Center
ROSE
See  
Remote Operations Servic e Element (ROSE).
S
S1
The first log ic al sig nalling  c hannel of DCP. The c hannel is used to provid e signaling information for 
DCP’s I1 c hannel.
S2
The second logic al sig naling  channel of DCP. The c hannel is used to p rovid e sig naling  information 
for DCP’s I2 c hannel.
SABM
Set Async hronous Balance Mode
SAC
Send  All Calls
SAKI
See  
sanity and  c ontrol interfac e (SAKI).
sanity and control interface (SAKI)
A custom VLSI microchip loc ated  on eac h p ort circ uit p ac k. The SAKI p rovid es add ress 
rec og nition, buffering , and  sync hronization between the ang el and  the five control time slots that 
make up  the control c hannel. The SAKI also scans and  collects status information for the ang el on 
its p ort circuit p ack and , when p olled , transmits this information to the archang el.
SAT
System ac c ess terminal
SCC
1. See 
sing le-c arrier c ab inet.
2. Serial c ommunic ations c ontroller 
						

							DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Glossary and Abbreviations 
GL-44  
SCD
Switc h-c ontrol driver
SCI
Switc h c ommunic ations interfac e
SCO
System c ontrol offic e
SCOTCH
Switc h Conferenc ing  for TDM Bus in Concentration Hig hway
SCSI
See  
small c omp uter system interfac e (SCSI).
SDDN
Software-Defined  Data Network
SDI
Switc hed  Dig ital International
SDLC
Synchronous d ata-link c ontrol
SDN
Software-defined  network 
SFRL
Sing le-freq uency return loss
SID
Station-id entific ation numb er
simplex system
A system that has no red und ant hard ware.
simulated bridged appearance
The same as a temporary b ridg ed  ap pearanc e; allows the terminal user (usually the princip al) to 
b rid g e onto a c all that had b een answered  b y another party on his or her behalf.
single-carrier cabinet
A comb ined  c ab inet and  c arrier unit that c ontains one c arrier. See also 
Multic arrier c ab inet.
single-line voice terminal
A voic e terminal served  by a sing le-line tip and  ring  circuit (mod els 500, 2500, 7101A, 7103A).
SIT
Spec ial-information tones
small computer system interface (SCSI)
An ANSI bus standard that p rovid es a hig h-level command  interfac e b etween host c omp uters and  
peripheral devices.
SMDR
Station Messag e Detail Rec ord ing
SN
Sw it c h N o d e
SNA
Systems Network Architec ture 
						

							DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Glossary and Abbreviations 
GL-45  
SNC
Switc h Nod e Cloc k
SNI
Switc h Nod e Interface
SNMP 
Simple Network Manag ement Protoc ol
software
A set of comp uter p rog rams that perform one or more tasks.
SPE
Switc h Proc essing  Element
SPID
Servic e Profile Identifier
split 
See  
ACD work mod e.
split condition
A cond ition whereb y a caller is temp orarily sep arated  from a connection with an attendant. A sp lit 
condition automatic ally oc c urs when the attend ant, ac tive on a call, presses the start b utton.
split number
The sp lit’s id entity to the switc h and BCMS.
split report
A rep ort that p rovid es historic al traffic  information for internally measured splits.
split (agent) status report
A rep ort that p rovid es real-time status and  measurement d ata for internally measured  ag ents and 
the sp lit to whic h they are assig ned .
SSI
Standard serial interfac e
SSM
Sing le-site manag ement
SSV
Station service
ST3
Stratum 3 c loc k b oard
staffed
Ind icates that an ag ent p osition is log g ed  in. A staffed  agent func tions in one of four work mod es: 
Auto-In, Manual-In, ACW, or AUX-Work.
STARLAN
Star-Based Loc al Area Network
Station Message Detail Recording (SMDR)
An ob solete term now c alled CDR — a switc h feature that uses software and hard ware to rec ord  
call d ata. See 
Call Detail Rec ord ing  (CDR).
standard serial interface (SSI)
A communications p rotoc ol d evelop ed  for use with 500-type b usiness c ommunic ations terminals 
(BCTs) and 400-series printers. 
						

							DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Glossary and Abbreviations 
GL-46  
status lamp
A g reen lig ht that shows the status of a c all ap pearanc e or a feature b utton b y the state of the lig ht 
(lit, flashing , fluttering , b roken flutter, or unlit).
stroke counts
A method  used by ACD ag ents to rec ord  up to nine c ustomer-d efined  events p er c all when CMS is 
ac tive.
SVN
Sec urity-violation notific ation
switch
Any kind  of telep hone switc hing system. See also 
c ommunic ations system.
switchhook
The buttons loc ated  und er the rec eiver on a voic e terminal.
switch-node (SN) carrier
A carrier containing a sing le switc h node, power units, and, op tionally, one or two DS1 c onverter 
circuit p acks. An SN carrier is loc ated  in a c enter-stag e switch.
switch-node (SN) clock
The circ uit p ac k in an SN c arrier that p rovid es clock and  maintenanc e alarm functions and  
environmental monitors.
switch-node interface (SNI)
The basic  b uild ing  block of a switc h nod e. An SNI circuit p ack controls the routing  of c irc uit, 
p ac ket, and c ontrol messag es.
switch-node link (SNL)
The hard ware that provid es a b rid g e b etween two or more switc h nodes. The SNL c onsists of the 
two SNI circ uit p ac ks resid ing  on the switch nod es and  the hard ware c onnec ting  the SNIs. This 
hardware c an inc lud e lightwave transc eivers that c onvert the SNI’s elec tric al sig nals to light 
sig nals, the cop per wire that c onnec ts the SNIs to the lightwave transc eivers, a full-d up lex 
fib er-op tic  c ab le, DS1 c onverter circuit c ard s and  DS1 facilities if a c omp any d oes not have rig hts 
to lay cab le, and  ap p rop riate c onnec tors.
switch-processing element (SPE)
A c omplex of c irc uit p ac ks (p roc essor, memory, d isk controller, and  b us-interfac e cards) mounted  
in a PPN c ontrol c arrier. The SPE serves as the c ontrol element for that PPN and , op tionally, for one 
or  m ore EPN s.
SXS
Step -by-step
synchronous data transmission
A method  of sending d ata in which d iscrete sig nal elements are sent at a fixed  and  continuous rate 
and  sp ec ified  times. See also 
association.
SYSAM
System Ac c ess and  Ad ministration
system administrator
The person who maintains overall c ustomer resp onsib ility for system ad ministration. Generally, all 
ad ministration func tions are p erformed  from the Manag ement Terminal. The switc h requires a 
sp ecial log in, referred  to as the system ad ministrator login, to gain acc ess to 
system-administration c ap abilities.