Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Upgrades And Additions Manual

							DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Troubleshooting  an Upgrade 
B-11 Troubleshooting Release 8 Upgrades 
B
Message Waiting Lamps On (After Removing an 
EPN)
All affec ted  p ort-related  translations were not unad ministered  b efore removing  an 
EPN  c a b i n e t .
1. Type clear amw all 
  and  press 
En te r. This c lears the messag e 
waiting  lamp  for the sp ec ified  extension.
2. Rep eat the c ommand  for eac h extension with a lit messag e waiting  lamp.
Tone Clock Does Not Function in New EPN
1. If the existing  system is p re-G3V4 and  c ontains TN768 Tone-Cloc k c irc uit 
p ac ks, remove the NETCON, PI, and  tone translations b efore starting  the 
up g rad e. The ac tive tone c loc k in 0x1c  c annot b e p rop erly inserted  while 
PI translations exist from the old  c arrier.
2. Ad d  the translations again after the up g rade.
Translation Corruption Detected
This usually means that the translations were not suc c essfully b ac ked  up to the 
translation c ard  or that the c urrent software version may not b e c ompatib le with 
the new software version. 
NOTE:
The Terminal Translation Initialization (TTI) should be d isab led  b efore you 
save translations p rior to an up g rad e.
1. Rep eat the up grade with the TTI d isab led .
Unsuccessful Translation Read on System Restart 
(If Upgrading From Pre-R7.1)
1. Set the PPN c irc uit b reaker to OFF.
2. Install all old  c irc uit p ac ks: TN790, TN777B, TN765(s), and  TN778.
3. Insert the orig inal translation c ard  (or b ac kup translation c ard ) into the 
TN777B. 
4. Set the PPN c irc uit b reaker to ON. This should  c orrec t the translation 
c orrup tion p rob lem.
5. Contec t your Luc ent Tec hnolog ies rep resentative for help  in rep eating  the 
up g rad e. 
						

							DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Troubleshooting  an Upgrade 
B-12 Troubleshooting Release 8 Upgrades 
B
Software Incompatibility
If these p roc ed ures d o not c lear the c orrup tion p rob lem, then the software 
versions may be inc omp atible. You may need  to up g rad e to an interim software 
version b efore up g rad ing to the final software version.
1. Consult the remed iation that c ame with the upg rad e software.
2. Contac t your Luc ent Tec hnolog ies rep resentative for this information.
Re-install the ISDN-PRI Links (Only for Failed 
Upgrades)
If your up grade failed  and  you need  to re-install the ISDN-PRI links, use this 
p roc ed ure. 
1. Type add data-module [PI ext] 
and  p ress 
En te r.
2. Typ e the information in the field s b ased  on the information that you 
entered  earlier.
3. Type change communication-interface links
 and press 
En te r.
4. Typ e the information in the field s b ased  on the information that you 
entered  earlier with one exc ep tion. Leave the Enable
 field  setting  as it is.
5. Type change communication-interface processor-channels
 and press 
En t e r.
6. Typ e the information in the field s b ased  on the information that you 
entered  earlier.
7. Type change communication-interface links
 and press 
En te r.
8. Typ e the information in the Enable
 field  b ased on the information that you 
entered  earlier.
9. Type save translation
 and press 
En te r. 
						

							Access Security Gateway 
C-1  
C
DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
C
Access Security Gateway
This ap p end ix provid es information on how to ad minister Ac c ess Sec urity 
Gateway (ASG). ASG emp loys a c halleng e/resp onse p rotoc ol to c onfirm the 
valid ity of a user and  red uc e the op portunity for unauthorized  ac c ess. ASG 
authenic ation will b e imp osed  for Luc ent servic es log ins as ind ic ated  b elow: 
ninit - all types of ac c ess req uire ASG authenic ation
ninads - all types of access require ASG authenication
nc raft - if ac c essing  remotely, ASG authenic ation is req uired .
NOTE:
Craft login sessions from a d irec t c onnec t manag ement terminal c ontinue 
to rely on p assword authenic ation. 
						

							DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Access Security Gateway 
C-2 Using the ASG Mobile 
C
Using the ASG Mobile
1. Double c lic k on the ASG Mob ile V1.1 on your d esktop  and  an ASG Mob ile 
V1.1 Log in wind ow ap p ears.
2. In the Tech ID
 field , type your log in ID, whic h is the name of the attac hed  
file (without the “ .asg” ). Your log in ID is the same as your Luc ent log in (or 
an ab b reviated  p art of it).
3. Typ e the p assword  twic e. Note that the p assword  is c ase-sensitive.
NOTE:
Your new p assword  will b e sent to you in a sep arate email. 
4. Click the 
OK b utton and  an ASG Mob ile V1.1 Authentic ation wind ow 
ap p ears.
5. Use your c ommunic ations p ac kag e (for examp le, DNA, ProComm, or 
TerraNova) to d ial the switc h you need  to c ontac t.
6. Log  into your c ommunic ations p ac kag e wind ow as either init
, inads
, or 
craft
. Instead  of a password  p romp t, a seven-d ig it (c halleng e) numb er 
ap p ears in the wind ow of your c ommunic ations p ac kag e.
7. Move to the ASG Mob ile V1.1 Authentic ation wind ow.
8. Typ e the 10-d ig it Prod uc t ID in the Equipment ID
 field . The d efault ID is 
10 zeros (0000000000).
9. Type init
, inads
, or craft 
in the Equipment Login
 field . The c raft login ID 
is the d efault.
10. Typ e the c halleng e numb er (from your c ommunic ations p ac kag e wind ow) 
into the Challenge
 field . Do not use the “ -”  c harac ter.
11. Typ e the troub le tic ket numb er in the Ticket Number
 field . If there is no 
tic ket numb er, you c an use this field  as a one-word  c omment field  or leave 
it blank.
12. Clic k the 
St a r t b utton. The Activity Status
 field  disp lays “Started ” and  
the Response
 field displays a new seven-digit number. 
13. Move to your c ommunic ations pac kag e wind ow.
14. Typ e the new seven-d ig it (resp onse) numb er in the Response
 field . Do 
not use the “ -”  c harac ter.
DEFINITY ECS verifies the resp onse. If c orrec t, DEFINITY log s you on. If 
the resp onse is inc orrec t, return to step  1. If this is the third  rejec tion, see 
the maintenanc e b ook for your system. 
						

							DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
GL-1
Glossary and Abbreviations 
 
GL
Glossary and Abbreviations
Numerics
800 service
A service in the United  States that allows incoming c alls from c ertain areas to an assig ned  number 
for a flat-rate c harg e b ased  on usag e.
A
AA
Arc hang el. See 
angel.
AAC
ATM access concentrator
AAR
See  
Automatic  Alternate Routing  (AAR).
abandoned call
An inc oming  c all in which the caller hangs up  b efore the call is answered .
Abbreviated Dialing (AD)
A feature that allows callers to p lace calls b y d ialing  just one or two d ig its.
AC
1. Alternating  c urrent.
2. See 
Ad ministered  Connec tion (AC).
AAR
Automatic  Alternate Routing
ACA
See  
Automatic  Circ uit Assuranc e (ACA).
ACB
See  
Automatic Callback (ACB).
ACD
See  
Automatic  Call Distrib ution (ACD).
ACD agent
See  
ag ent.
ACU
See  
Automatic  calling unit (ACU)
ACW
See  
after-c all work (ACW) mod e.
access code
A 1-, 2-, or 3-d ig it d ial c od e used  to activate or canc el a feature, or ac cess an outg oing trunk. 
						

							DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Glossary and Abbreviations 
GL-2  
access endpoint
Either a nonsig naling  c hannel on a DS1 interface or a nonsignaling p ort on an analog  tie-trunk 
circuit p ack that is assig ned  a uniq ue extension.
access tie trunk
A trunk that connec ts a main c ommunic ations system with a tand em communic ations system in an 
electronic tand em network (ETN). An ac cess tie trunk can also b e used to connect a system or 
tand em to a serving  offic e or service nod e. Also called  ac cess trunk.
access trunk
See  
ac c ess tie trunk.
ACCUNET
A trad emarked  name for a family of dig ital servic es offered b y AT&T in the United  States.
ACD
See Automatic  Call Distrib ution (ACD). ACD also refers to a work state in whic h an ag ent is on 
an ACD call.
ACD work mode
See  
work mod e.
active-notification association
A link that is initiated  b y an ad junc t, allowing  it to rec eive event rep orts for a sp ecific  switch entity, 
such as an outg oing  c all.
active-notification call
A call for whic h event rep orts are sent over an ac tive-notific ation assoc iation (communication 
channel) to the ad junct. Sometimes referred to as a monitored  call.
active notification domain
VDN or ACD sp lit extension for whic h event notific ation has been req uested .
ACU
See  
Automatic  calling unit (ACU).
AD
See  
Abbreviated Dialing (AD).
ADAP
AUDIX Data Ac q uisition Pac kage
ADC
See  
analog -to-d igital c onverter (ADC).
adjunct
A processor that d oes one or more tasks for another p roc essor and  that is op tional in the 
config uration of the other p roc essor. See also 
application.
adjunct-control association
A relationship  initiated  b y an ap plication via 
Third  Party Make Call, the Third  Party Take Control, or 
Domain (Station) Control c ap ab ilities to set up c alls and  control c alls alread y in p rog ress.
adjunct-controlled call
Call that c an b e c ontrolled  using  an ad junc t-control assoc iation. Call must have been orig inated  
via 
Third  Party Make Call or Domain (Station) Control c ap ab ilities or must have b een taken control 
of via 
Th i rd  Pa r t y  Ta k e  C o n t ro l or Domain (Station) Control capabilities. 
						

							DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Glossary and Abbreviations 
GL-3  
adjunct-controlled split
An ACD sp lit that is ad ministered  to b e und er ad junct control. Ag ents log g ed  into suc h sp lits must 
d o all telep hony work, ACD log in/ log out, and  chang es of work mod e throug h the adjunc t (excep t 
for auto-availab le ad junc t-c ontrolled  sp lits, whose agents may not log  in/out or c hang e work 
mod e).
adjunct-monitored call
An ad junct-c ontrolled  c all, ac tive-notification c all, or c all that p rovid es event rep orting  over a 
d omain-c ontrol assoc iation.
Adjunct-Switch Application Interface (ASAI)
A recommend ation for interfacing ad juncts and c ommunic ations systems, b ased  on the CCITT 
Q.932 sp ec ific ation for layer 3.
ADM
Async hronous d ata module
administer
To ac cess and  chang e parameters assoc iated  with the servic es or features of a system.
Administered Connection (AC)
A feature that allows the switch to automatic ally establish and  maintain end-to-end  connec tions 
b etween ac c ess end p oints (trunks) and /or d ata end points (d ata mod ules).
administration group
See  
capability group.
administration terminal
A terminal that is used  to ad minister and  maintain a system. See also 
terminal.
Administration Without Hardware (AWOH)
A feature that allows ad ministration of p orts without assoc iated terminals or other hard ware.
ADU
See  
async hronous d ata unit (ADU).
AE
See  
access endpoint.
after-call work (ACW) mode
A mode in whic h ag ents are unavailab le to rec eive ACD c alls. Ag ents enter the ACW mode to 
p erform ACD-related  activities suc h as filling  out a form after an ACD c all.
AG
ASAI Gateway
agent
A p erson who receives calls d irec ted  to a split. A memb er of an ACD hunt g roup  or ACD sp lit. Also 
c alled  an ACD ag ent.
agent report
A rep ort that p rovid es historic al traffic  information for internally measured ag ents.
AIM
Async hronous interfac e module
AIOD
Automatic  Identification of Outward Dialing 
						

							DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Glossary and Abbreviations 
GL-4  
ALBO
Automatic  Line Build  Out
All trunks busy (ATB)
The state in whic h no trunks are availab le for call hand ling.
ALM-ACK
Alarm ac knowled ge
American Standard Code for Information Interchange 
See  
ASCII (Americ an Stand ard  Code for Information Interc hang e).
AMW
Automatic  Messag e Waiting
AN
Analog
analog
The rep resentation of information b y c ontinuously variab le p hysical quantities suc h as amp litude, 
freq uency, and p hase. See also 
digital.
analog data
Data that is transmitted  over a d ig ital fac ility in analog  (PCM) form. The d ata must pass throug h a 
mod em either at b oth end s or at a mod em pool at the d istant end .
analog telephone
A telep hone that rec eives ac oustic  voic e signals and  send s analog  electric al signals along  the 
telep hone line. Analog  telephones are usually served  by a sing le wire p air (tip and  ring ). The 
mod el-2500 telep hone set is a typ ical example of an analog  telep hone.
analog-to-digital converter (ADC)
A devic e that c onverts an analog sig nal to d ig ital form. See also 
dig ital-to-analog  c onverter 
(DAC).
angel
A microp roc essor loc ated  on eac h p ort c ard  in a p roc essor p ort network (PPN). The angel uses 
the control-c hannel messag e set (CCMS) to manage c ommunic ations b etween the p ort card  and  
the arc hang el on the c ontrolling  switc h-processing  element (SPE). The ang el also monitors the 
status of other mic rop roc essors on a port c ard  and  maintains error c ounters and  threshold s.
ANI
See  
Automatic  Number Identification (ANI).
ANSI
Americ an National Stand ard s Institute. A United  States professional/tec hnic al assoc iation 
sup porting  a variety of standards.
answerback code
A numb er used  to respond to a p ag e from a c ode-c alling  or loud sp eaker-p ag ing  system, or to 
retrieve a p arked  c all.
AOL
Attendant-offered  load
AP
App lic ations p rocessor
APLT
Advanc ed Private-Line Termination 
						

							DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Glossary and Abbreviations 
GL-5  
appearance
A software p roc ess that is assoc iated  with an extension and  whose p urpose is to sup ervise a c all. 
An extension can have multiple ap p earanc es. Also c alled  call ap pearanc e, line ap pearance, and  
oc c urrenc e. See also 
call appearance.
application
An ad junc t that req uests and rec eives ASAI servic es or c ap ab ilities. One or more ap p lic ations c an 
resid e on a single ad junct. However, the switc h c annot d isting uish among  several app lic ations 
resid ing  on the same ad junc t and treats the adjunc t, and all resid ent app lic ations, as a single 
ap p lic ation. The terms app lic ation and ad junc t are used  interc hangeably throug hout this 
document.
applications processor
A micro-c omp uter based , program c ontrolled  comp uter p rovid ing  ap p lic ation servic es for the 
DEFINITY switc h. The p rocessor is used  with several user-c ontrolled  app lic ations such as traffic  
analysis and  elec tronic  d ocumentation.
application service element
See  
capability group.
architecture
The org anizational structure of a system, includ ing hard ware and  software.
ARS
See  
Automatic  Route Selec tion (ARS).
ASAI
See  
Ad junc t-Switc h Ap p lic ation Interfac e (ASAI)
ASCII (American Standard Code for Information Interchange)
The stand ard  c od e for rep resenting  charac ters in d ig ital form. Eac h c harac ter is rep resented  b y an 
8-b it c ode (inc lud ing  parity bit).
association
A communication c hannel between ad junc t and switc h for messag ing  purp oses. An active 
assoc iation is one that ap p lies to an existing  c all on the switch or to an extension on the c all.
asynchronous data transmission
A method of transmitting  data in which eac h c haracter is p rec eded  by a start b it and  followed  b y a 
stop b it, thus p ermitting  data c harac ters to be transmitted at irreg ular intervals. This type 
transmission is ad vantag eous when transmission is not reg ular (charac ters typ ed  at a keyb oard ). 
Also c alled  async hronous transmission. See also 
sync hronous d ata transmission.
asynchronous data unit (ADU)
A devic e that allows d irec t connec tion b etween RS-232C eq uip ment and a d ig ital switc h.
asynchronous Transfer Mode (ATM)
A pac ket-like switching  tec hnolog y in which data is transmitted  in fixed -size (53-b yte) cells. ATM 
p rovid es hig h-speed acc ess for data c ommunic ation in LAN, camp us, and  WAN environments.
AT B
See  
All trunks b usy (ATB). 
AT D
See  
Attention dial (ATD).
attendant
A person at a c onsole who p rovides p ersonalized  servic e for incoming c allers and  voic e-servic es 
users by p erforming  switc hing  and  sig naling  operations. See also 
attend ant c onsole. 
						

							DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Glossary and Abbreviations 
GL-6  
AT M
See  
async hronous Transfer Mod e (ATM).
attendant console
The workstation used  b y an attend ant. The attend ant console allows the attend ant to orig inate a 
call, answer an incoming  c all, transfer a c all to another extension or trunk, p ut a c all on hold , and  
remove a c all from hold . Attendants using  the console c an also manag e and monitor some system 
op erations. Also called  c onsole. See also 
attend ant.
Attention dial (ATD)
A command  in the Hayes modem c ommand set for async hronous mod ems.
Audio Information Exchange (AUDIX)
A fully integ rated  voic e-mail system. Can b e used with a variety of c ommunic ations systems to 
p rovid e c all-history d ata, suc h as sub sc rib er id entific ation and  reason for red irec tion.
AUDIX
See  
Aud io Information Exc hang e (AUDIX).
auto-in trunk group
Trunk group  for which the CO processes all of the d igits for an inc oming  call. When a CO seizes a 
trunk from an auto-in trunk g roup , the switc h automatic ally c onnec ts the trunk to the d estination — 
typ ic ally an ACD sp lit where, if no agents are availab le, the call g oes into a q ueue in which c allers 
are answered  in the ord er in which they arrive.
Auto-In Work mode
One of four ag ent work modes: the mod e in which an agent is read y to p roc ess another c all as 
soon as the current call is comp leted .
Automatic Alternate Routing (AAR)
A feature that routes calls to other than the first-c hoice route when fac ilities are unavailab le.***
Automatic Callback (ACB)
A feature that enab les internal c allers, up on reaching  a b usy extension, to have the system 
automatic ally connec t and ring  b oth parties when the c alled p arty b ec omes available.
Automatic Call Distribution (ACD)
A feature that answers calls, and then, d ep end ing  on ad ministered instruc tions, delivers 
messag es app rop riate for the caller and  routes the c all to an agent when one b ec omes available.
Automatic Call Distribution (ACD) split
A method of routing c alls of a similar typ e among ag ents in a call c enter. Also, a group  of 
extensions that are staffed  b y ag ents trained to hand le a certain typ e of inc oming  c all.
Automatic calling unit (ACU)
A devic e that p lac es a telephone call.
Automatic Circuit Assurance (ACA)
A feature that trac ks calls of unusual d uration to fac ilitate troub leshooting. A hig h numb er of very 
short c alls or a low numb er of very long  calls may sig nify a faulty trunk.
Automatic Number Identification (ANI)
Rep resentation of the c alling  number, for d isp lay or for further use to ac cess information ab out the 
caller. Availab le with Signaling System 7.