Panasonic Kx-Tvp150 Voice Processing System Guide

							3.3.3 Setting Voice Mail Parameters - 
is the assignment to each class of service of a particular 
port. All members in a class of service are allowed to use 
the same call service of a particular port. Usually, ports are 
allocated for the exclusive use of an individual class of ser- 
vice. 
(4) Special Feature Authorization - The special feature 
authorization can be given to specific subscribers, allowing 
them to use special services such as the ability to make 
Message Notification calls, External Message Delivery, 
interview mailboxes, guest mailboxes, etc. Because all these 
features are prohibited when a new mailbox is created, the 
System Administrator must authorize the necessary fea- 
tures. 
(4- 1) Message Notification Feature Authorization - 
allows subscribers to receive notification from the system 
when new messages are placed in their mailboxes. Three 
types of message notification are available, message wait- 
ing notification at a prespecified time (or times) each day, 
urgent message waiting notification (in which notification 
is immediate) and message waiting lamp. 
(4-2) External Message Delivery Authorization - allows 
subscribers to have messages delivered at specified times j 
and to specified telephone numbers by the VPS. 
(4-3) Guest account Authorization - allows subscribers to 
maintain up to four guest mailboxes for non-subscribers. 
Subscribers can then leave messages in their guest mail- 
boxes. 
(4-4) Interview Mailbox Authorization - allows subscrib- 
ers to maintain a secondary mailbox which, when accessed, 
provides callers with a series of questions and records their 
answers. The VPS can have up to 16 interview mailboxes 
and 16 subscribers can record the interview questions. 
Because these mailboxes have different numbers (not as the 
Subscribers mailbox), the caller can access the interview 
mailbox and leave answers to the subscribers individual 
questions. 
(4-5) Personal Bulletin Board Authorization - allows the 
subscriber to use one of the 16 personal bulletin boards 
that the system is capable of accommodating. A personal 
bulletin board is a group of messages arranged into a menu 
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3.3.3 Setting Voice Mail Parameters 
Mailbox Deletion 
Password Reset 
Mailbox Listing 
structure and which can be accessed by callers via the 
Automated Attendant. Callers unable to connect to the 
extension of their choice are instead offered a choice of lis- 
tening of up to 9 recorded messages. 
(5) The Spelling of the Owner - The subscriber’s last 
name is recorded by the VPS. Rather than use the exten- 
sion number or the mail box number to contact a mailbox, 
a caller can use the first four (or less) letters of the sub- 
scriber’s last name to make the contact. The VPS will then 
announce the number and the name of all persons with the 
same first four (or less) letters and ask if it is correct. 
When a subscriber no longer requires a mailbox, he or she 
will ask the System Administrator or the System Manager 
to delete it. 
When a mailbox is deleted, the VPS will erase all messages 
in the box, remove the mailbox from all group distribution 
lists, delete personal group distribution lists assigned to the 
mailbox, erase the subscribers name, delete guest mes- 
sages, erase personal greetings, cancel external delivery 
messages and erase personal bulletin messages used only by 
the subscribers assigned to the Bulletin Board Service. 
While deleting a mailbox, the on-line service of the system 
must be stopped. 
If a subscriber has forgotten his or her mailbox password, 
he or her can ask either the System Administrator or the 
System Manager to delete his or her mailbox password and 
replace it with a new one. 
The System Administrator can display a list of all the mail- 
box numbers registered in the system. If a subscriber 
requires a mailbox and there is no room left for a new 
mailbox according to the list, the System Administrator 
may have to increase the total number of mailboxes in the 
system. 
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							3.3.4 System Usage Reports 
The System Administrator can output six types of system 
usage reports to help monitor the VPS operating status. 
The reports can be output via the RS-232C port either to a 
printer or a terminal. The following six report options are 
available. 
1: Mailbox Assignments 
2: System Service Report 
3: Call Account Report 
4: Port Usage Report 
5: Disk Usage Report 
6: 
Mailbox Usage Report 
3.3.4.1 Mailbox Assignments 
The Mailbox List-Up command provides information 
about authorized features for each mailbox, and current 
settings for mailbox parameters and system mailbox 
parameters. The features listed in this command are inter- 
view mailbox, external message delivery, message waiting 
notification, guest accounts and personal bulletin board. 
3.3.4.2 System Service Report 
The System Service Report command provides informa- 
tion about the usable resources of the VPS: two hard- 
drives and eight ports. It also indicates the services 
assigned to each VPS port: the incoming and outgoing call- 
ing service. 
3.3.4.3 Call Account Report 
The VPS can maintain information on up to eighty outgo- 
ing calling sequences for the Call Account. The outgoing 
calling information includes the mailbox number which has 
executed outgoing calls, the telephone number, call date 
and duration time. This information can be displayed on 
the terminal connected to the RS-232C port at any time by 
the Call Account display command according to the Sys- 
tem Administrator’s request. Note that when the number 
of outgoing calling sequences approaches 80 this informa- 
tion is automatically output to the terminal. 
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							3.3.4 System Usage Reports _ 
3.3.4.4 Port Usage Report 
The Port Usage Report command provides information 
about port usage and allows the System Administrator to 
measure traffic on the system and ports. It includes the 
accumulated duration times of incoming and outgoing call- 
ing services and the total connect time for each port. 
3.3.4.5 Port Usage Statistics Clear 
The Port Usage Report can erase all values and be pre- 
pared for use again. 
3.3.4.6 Disk Usage Report 
The Disk Usage Report command indicates the amount of 
disk storage in use and available in minutes. It also pro- 
vides the following three statistics: 
1. Accumulated number of messages which were re- 
corded by the caller after last clearing the Disk Usage. 
2. Accumulated number of messages transfered by the 
subscriber. 
3. Accumulated number of messages deleted by the sub- 
scriber. 
4. Accumulated number of messages expired and re- 
moved by the system. 
All four can be reset to zero with the Disk Usage Clear 
command. 
3.3.4.7 Disk Usage Statistics Clear 
The Disk Usage Report can erase all values and be pre- 
pared for use again. 
3.3.4.8 Mailbox Usage Report 
The Mailbox Usage Report command provides the infor- 
mation about the usage of a specific mailbox. It includes 
the number of recorded messages, the total amount of out- 
going calling time and external message delivery, message 
notification, guest account, interview mailbox and group 
message delivery. 
3.3.4.9 Mailbox Usage Statistics Clear 
The Mailbox Usage Report can be cleared of all values and 
be prepared for use again. 
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							3.3.5 Utility Command 
Note: 
System Backup 
(SAVE, LOAD) 
In the utility command mode, the System Administrator 
can access the functions described below by entering the 
appropriate command (TIME, PASS, ONLN, OFLN, 
BREP, PSET, ELOG, SAVE, LOAD or GPRN) at the $ 
prompt. 
This command should be used to set the correct system 
date and time to ensure accurate scheduling. A number of 
functions require that the system time and date be set cor- 
rectly in order to operate properly. These include message 
waiting notification, external message delivery, call retries 
after initial failure to connect and automatic deletion of 
messages. 
The system automatically adjusts the time as appropriate 
when daylight savings time begins and when it ends. 
All system parameters, program, bulletin board messages 
and voice prompts can be backed up in separate data files 
on a data terminal connected to the RS-232C port of the 
VPS. You cannot back up all of them at a time. 
Once the data has been backed up, it can be restored to the 
system’s hard disk in case of a disk crash or inadvertent 
erasure by reversing the above process. The SAVE and 
LOAD commands can be executed for each data file. It 
may take much time to complete SAVE or LOAD for all 
the data. When performing this operation please wait until 
the end process indication appears. 
The memory which is required for the data terminal to be 
used for this feature: 
1. Program - 400 kByte 
2. Parameters - 0.5 kByte 
3. System Prompts - approximately 5 MByte 
4. User Prompts - depending upon the length of the 
recorded messages. 
5. Bulletin Messages - depending upon the length of the 
recorded messages. 
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							3.3.5 Utility Command 
Note: 
Set Password (PASS) 
On line Service Control 
(ONLN, OFLN) 
Bulletin Board Message 
List (BREP) 
Print Reports At 
Specified Time (PSET) 
Device Error Display 
(ELOG) 
Print All of the VPS 
Parameters (GPRN) 
Note: 
Utility Command List 
(HELP) 
The data terminal used must be equipped with communi- 
cations software that supports the Xmodem file transfer 
protocol. 
The System Administrator can use this command to 
change the system password in order to ensure system 
security. Valid passwords can be up to eight alphanumeric 
characters long. 
There are two passwords : 1 - Administrator 
2 - System Reset/Clear 
These commands can be used to turn all on line services on 
and off. For example, it is necessary to disable on line ser- 
vices while deleting a mailbox, because this operation 
involves the updating of a large number of system tables. 
The recording status of the tree-structured bulletin board 
messages is displayed along with the number of any exten- 
sions to which calls are transferred when particular mes- 
sages are selected. 
If a printer or a data terminal is connected to the VPS via 
the RS-232C port, the System Administrator can output 
the following system usage reports: Disk Usage Report, 
Port Usage Report and Call Account Data Report. Once 
the time is specified by using PSET utility command, the 
reports will be output at the specified time every day. 
The system administrator can diagnose the VPS by getting 
the error log of devices such as CO card, DSP card, CPU 
card, and Hard disk. 
Prints out all of the VPS parameter settings (output to 
screen). 
This command is only valid in the “ASCII terminal” 
mode. 
The HELP command displays the list of available utility 
commands. 
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3.3.6 System Reset/Clear 
When System Reset/Clear is executed, the values for the 
items shown on the menu screen are used to update the 
system and all messages are deleted from the hard disk. In 
addition, all mailboxes are deleted and the system is reboo- 
ted. 
Note: 
The system parameters are not restored to the factory set- 
tings. 
Note: 
The execution time for System Reset/Clear will differ each 
time because of the System’s capacity and its program but 
it takes at least 3 minutes. 
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							3.3.7 Custom Service Setting 
Description 
Menu Repeat Cycle 
Call Transfer Anytime 
Wait for Second Digit 
No DTMF Input 
Operation 
To program a custom service, the System Administrator 
must select one of sixteen custom services and program the 
following six parameters: 
The information typed in this field will be displayed on the 
custom service selection screen. This field is for your refer- 
ence only. 
The Menu Repeat Cycle setting specifies the number of 
times custom service menu messages are repeated. Menu 
messages must be recorded by the system administrator. 
Menu Repeat Cycle can be set to play messages from 1 to 
3 times. The factory setting is 3 times. 
This setting specifies the destination where the call is trans- 
ferred during the custom service top menu. 
The “Ext” setting enables caller to transfer directly to his 
party by dialing the extension number. 
The “Mbx” setting enables caller to leave messages in the 
mailbox by entering the mailbox number of the person 
whom caller wish to leave messages. 
The “No” setting disables call transfer. 
The factory setting is “Ext”. 
This parameter is used to resolve the problem when the 
first digit of the extension number is the same as one of the 
Custom Service menu choices. The VPS will wait this 
amount of time for a second digit to be dialed. If this timer 
expires, the VPS assumes the caller wants the menu choice 
and not a call transfer. This parameter is used only if Call 
Transfer Anytime is set to “Ext” or “Mbx.” 
The factory setting is 1 second. 
This setting specifies to what service the caller should be 
transferred after the custom service menu message has been 
played the number of times specified by the Menu Repeat 
Cycle setting. There are six services that may be specified 
using this setting: Transfer to Mailbox, Transfer to Exten- 
sion, Operator, Exit, Previous Menu and Custom Service. 
These six services are described in the Keypad Assignment 
section below. The factory setting is “(d) Exit.” 
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							3.3.7 Custom Service Setting 
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Keypad Assignment The system administrator can assign any of the 12 services 
listed below to the 1 through 9 and J1: keys on the tele- 
phone keypad. Callers are then able to access these services 
by pressing the corresponding keys on their telephones. 
(a) Transfer to Mailbox 
Allows the caller to leave messages in a specific mailbox. 
‘ (b) Transfer to Extension 
Transfers the caller to a specific extension. 
(c) Operator 
Connects the caller to the operator. 
(d) Exit 
Plays a final guidance message and disconnects. 
The message must be recorded by the Message Manager. 
(e) Previous Menu 
Allows the caller access to the previous Custom Service 
menu, if programmed. 
(f) Custom Service 
Allows the caller access to the next Custom Service, if pro- 
grammed. 
(g) Voice Mail Service 
Allows the caller access to the Voice Mail Service. 
(h) Call Transfer Service 
Allows the caller access to the Call Transfer Service. 
(i) Bulletin Board Service 
Allows the caller access to the Bulletin Board Service. 
(j) Department Dialing 
Transfers the caller to the Department Dialing menu. 
(k) Dial by Name 
Lets the caller transfer an extension by dialing the first 
three letters in the person’s last name. 
(1) Repeat Menu 
Repeats the Custom Service menu message once. 
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							3.3.7 Custom Service Setting _ 
Note This example shows how keypad assignment can be used 
to switch from one Custom Service menu to another. 
Assume that Custom Service 1 is assigned to Port 1 and 
Custom Service 2 to Port 2. If Custom Service 2 is assigned 
to the [l] key on the telephone keypad (see diagram below), 
the caller can access Custom Service 2 by pressing the [l] 
key while a Custom Service 1 menu message is being 
played. 
Custom Service : Custom 1 
Keypad Assignment 
1: Custom 2 --- 2: Transfer to Mailbox 3: Voice Mail Service 
4: 
5: 6: 
7: 8: 9: 
*: Exit 0: Operator #: (Reserved) 
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Custom Service : Custom 2 
Keypad Assignment 
1: Bulletin Board 2: Call Transfer 3: Repeat Menu 
4: 5: 6: 
7: 8: 9: 
*: Exit 0: Operator #: (Reserved) 
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