Panasonic Kx-Tvp150 Voice Processing System Guide

							Contents 
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1.4.3 Making the VPS Call Back Later ........................................... N-1-15 
1.4.4 Immediate Reply ..................................................................... N-l-15 
1.5 Receiving a Message from the Guest Mailbox .................................... N-l-17 
Chapter 2 Automated Attendant Service 
2.1 What is an Automated Attendant Service? .......................................... N-2-2 
2.2 Initial Service ...................................................................................... N-2-3 
2.2.1 Call Transfer ............................................................................. N-2-4 
2.2.2 Department Dialing .................................................................. N-2-6 
2.2.3 Listening to the Bulletin Board Message .................................. N-2-7 
2.3 Incomplete Call Service ....................................................................... N-2-8 
2.3.1 Call Holding ............................................................................. N-2-9 
2.3.2 Message Recording ................................................................... N-2-10 
2.3.3 Call Transfer to an Alternate Extension .................................. N-2-14 
2.3.4 Listening to the Personal Bulletin Board ................................. N-2-l 
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2.3.5 Calling Another Extension ....................................................... N-2-17 
Chapter 3 Bulletin Board Service 
3.1 Listening to the Bulletin Board Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . N-3-2 
Chapter 4 Interview Service 
4.1 How to Get the Interview Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . N-4-2 
Glossary 
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u-o-4 Subscribers & Non-subscribers  
						

							Introduction 
This guide consists of three parts: Subscriber’s Guide, 
Guide for Non-Subscribers and Glossary. 
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: The Subscriber’s Guide explains the set up and operation of 
the Voice Processing System (the VPS) for the subscribers, 
who have their own mailbox in the VPS. 
Chapter 1 
Chapter 2 
Chapter 3 
Before receiving or sending messages, a subscriber may 
have to perform the settings of the mailbox to make use of 
the VPS features. This guide is divided into three chapters: 
Preliminary Settings .,.............................. U-l-l - U-1-81 
Receiving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . u-2-1 - U-2-34 
Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . u-3-1 - u-3-53 
The Guide for Non-Subscribers explains the operation of 
the VPS for non-subscribers, who have no mailbox. 
When a non-subscriber calls the VPS or the VPS calls a 
non-subscriber to deliver a message from a subscriber or 
from a non-subscriber, various functions of the VPS oper- 
ate for that communication by telephone. 
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This guide describes this operation of the VPS according to 
each function as follows: 
Chapter 1 Voice Mail Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . N-l-l - N-1-20 
Chapter 2 Automated Attendant Service . . . . . . . . . . . . . . . . . . . N-2-l - N-2-18 
Chapter 3 Bulletin Board Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . N-3-l - N-3-5 
Chapter 4 
Note: Interview Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . N-4-2 
The operations described in the Guide for Non-Subscribers 
can be used of course by subscribers when they do the 
same operation as non-subscribers, even if they have their 
own mailbox. 
Glossary explains terms used in the VPS manuals. 
Subscribers & Non-subscribers u-o-5  
						

							Introduction 
Overview of the VPS operation 
Voice Mail Service 
Automated Attendant 
Service 
Bulletin Board Service 
Interview Service 
Custom Service 
The Voice Processing System (the VPS) is provided with 
five incoming call services (Voice Mail Service, Automated 
Attendant Service, Bulletin Board Service, Interview Ser- 
vice and Custom Service) and two outgoing call services. 
One of five incoming call services can be assigned to each 
port. 
With this feature, you can have the VPS take messages for 
you, deliver your messages, check message distribution sta- 
tus, deliver messages to multiple destinations, be notified 
when you have a message waiting for you, external mes- 
sage delivery, as well as creating guest accounts. 
This feature serves as a telephone switchboard operator, 
connecting callers to the specified extension. If the line is 
not connected, this gives you the Incomplete Call Services 
such as Call Holding, Message Recording, Alternate 
Extension Transfer, and Listening to the Personal Bulletin 
Board. 
You can receive bulletin board messages, arranged in a tree 
structure, such as advertisements and useful information 
for a new product. You can select necessary information 
by pressing the appropriate telephone key. 
If you are authorized to have an interview mailbox, you 
can record a string of questions. When a caller reaches 
your mailbox, the questions are played one after another 
with pauses in between for the caller’s replies. 
On a VPS port allocated custom service, callers are able to 
receive services that have been customized for them by the 
system administrator. The available services are Transfer 
to Mailbox, Transfer to Extension, Operator, Exit, Previ- 
ous Menu, Custom Service, Voice Mail Service, Call 
Transfer Service, Bulletin Board Service, Department Dial- 
ing, Dial by Name and Repeat Menu. Specific keys on the 
telephone can be assigned for accessing these services. 
Refer to 3.3.7 Custom Service Settings of the Manager’s 
Guide for information on the various’ services. 
U-O-6 
(1292-G) 
Subscribers & Non-subscribers  
						

							Introduction 
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Outgoing Call Service If you are authorized to use the external delivery messages 
feature, you can request a report of information on the 
current external delivery status from the VPS. The VPS 
will retry to call when the line is busy or disconnected. You 
can also cancel pending external delivery attempts or 
reschedule canceled external delivery attempts. 
If you are authorized to use the message waiting notifica- 
tion feature, you can choose between three modes: direct 
call, notification via pocket pager and notification by mes- 
sage waiting lamp. 
Note: Refer to the following tables for more information on the 
services for subscribers and non-subscribers. 
Subscribers & Non-subscribers U-O-6- 1 
(1292-G)  
						

							Introduction 
User Operation Details of Operation 
1. Record the message 
2. Review the message 
Message Recording 3. Cancel the message 
4. Add the message 
5. Make the message urgent 
6. Pause for recording 
1. Receive the message 
2. Keep/delete the message 
3. Repeat the message 
4. Skip ahead/back a short segment 
5. Skip ahead I back the message 
Message Receiving 6. Transfer the message 
7. Transfer the message with additional message 
8. Immediate reply to the message 
9. Scan messages 
10. Select the message playback speed 
11. Pause for recording 
12. Delete the message 
Subscriber 
from 
elephone) Message Waiting 
Notification 
External Message 
Delivery 1. Set the message waiting notification 
(external calling/beeper/message waiting notification light) 
2. Set the immediate message forwarding 
3. Set the telephone number for notification 
4. Set the notification time 
5. Message waiting notification mode On/Off 
6. Immediate forwarding On/Off 
1. Record an external delivery message 
2. Set the telephone number for delivery 
3. Set the delivery time and date 
4. Set the delivery password 
5. Record the receiver’s name 
6. Enable redialing on no-answer 
7. Report the status of delivery status 
(cancelled messages/pending messages) 
8. Reschedule for redialing 
9. Cancel external message delivery 
Personal Group 
Distribution List 1. Add members to the list 
2. Delete members from the list 
3. Delete all members from the list 
4. Listen to the members list 
1. Record a certified message 
Message Delivery 2. Record a normal message 
3. Check distribution status 
4. Cancel certification 
Subscribers & Non-subscribers u-o-7  
						

							Introduction 
User Operation 
Guest Account Details of Operation 
1. Record the guest message (up to 4 messages) 
2. Set up the guest account (guest’s password/guest’s name) 
3. Delete the guest account 
4. Check the status of guest messages (delete/keep) 
5. List guests 
Subscriber 
:from 
telephone) 
Mailbox 
Customization 1. Record/delete a personal greeting 
2. Set the mailbox password 
3. Record/erase the subscriber’s name 
4. Select message retrieval order (Last In - First Out/First In - 
First Out) 
5. Call screening On/ Off 
6. Call blocking On/Off 
Guest (from 
telephone) 7. Set the extension number for immediate transfer 
8. Immediate transfer of the message 
9. Record/erase a personal bulletin message 
10. Personal bulletin message On/Off I 
1. Receive the message 
2. Repeat the message 
Subscriber’s 3. Skip ahead/back a short segment 
Messages Receiving 4. Skip aheadlback the message 
5. Reply to the message immediately 
6. Pause for receiving 
U-O-8 Subscribers & Non-subscribers  
						

							Introduction 
User Operation 
Message Recording 
Message Receiving Details of Operation 
1. Record a message 
2. Review a message 
3. Cancel a message 
4. Add to a message 
5. Pause for recording 
6. Make a message urgent 
7. Make a message private 
1. Receive a message 
2. Repeat a message 
3. Skip ahead/back short segment 
4. Pause for receiving 
5. Immediate reply 
1. Select a bulletin message 
2. Receive a bulletin message 
Bulletin Board 3. Repeat a bulletin message 
Message Receiving 4. Skip ahead/back short message 
Van sub- 5. Pause for receiving 
scriber (from 6. Speed dial (Department Dial) 
elepbone) 1. Transfer a call to the operator 
Call Transfer 2. Transfer a call to extensions 
3. Transfer a call to automated attendant service 
1. Listen to the phone directory 
2. Speed dial (Department Dial) 
Automated 3. Record a message 
Attendant 4. Receive personal bulletin messages 
5. Speed dial (Department Dial) through the personal bulletin 
board 
6. Immediate transfer 
[DTMF Phone] 
1. Record a message 
Message Recording 2. Review a message 
for the General Deliv- 3. Cancel a message 
ery Mailbox 4. Add a message 
5. Pause for recording 
[Rotary Phone] 
1. Record a message 
Subscribers & Non-subscribers u-o-9  
						

							Subscriber’s Guide  
						

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Chapter 1 
Preliminary Settings 
This chapter tells you about the settings you have to do or 
you can set before receiving or sending messages. 
Contents 
1.1 Setting up the Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . u-1-2 
1.2 Setting Message Waiting Notification . . . . . . . . . . . . . . U-1-17 
1.3 Recording a Message in a Guest 
Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . u-1-31 
1.4 Recording a Message in an Interview 
Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . U-l -42 
1.5 Setting the Automated Attendant 
Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . u-1-54 
1.6 Setting the Personal Group 
Distribution List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . u-1-74  
						

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Setting up the Mailbox _ 
Subscribers can set the parameters of their own mailboxes 
however they like to meet their own usage requirements. 
The following tasks can be performed from any touch-tone 
telephone. 
1) Mailbox customization (personal greeting message, pass- 
word, voice recording of owner’s name) 
2) Mailbox parameter setting (message retrieval order, dura- 
tion of outgoing calls, external message delivery redial set- 
ting, message scan status) 
3) Personal group distribution list setting 
4 Guest mailbox management 
1.1.1 
Recording a Personal Greeting Message 
You can record a personal greeting message with your 
voice to be played for callers who access your mailbox. 
After the caller has called the Voice Mail Service, and 
entered the mailbox number for recording, the personal 
greeting message of the mailbox will be announced. This is 
true both for callers who access the mailbox directly and 
for callers who are transferred to the mailbox by the Auto- 
mated Attendant because the subscriber’s extension was 
busy or there was no answer. 
To record a personal 
greeting message: 
1 Dial an extension number which is connected to the Voice 
(Voice Mail Service’s Mail Service. 
Extension Number) 
You will hear the prompt: 
Good morning/Good afternoon/Good evening. 
You have reached the voice processijlg system. 
u-1-2 
(1292-G) 
Subscriber’s Guide