Panasonic Kx-Tvp150 Voice Processing System Guide

							3.3.2 Call Service 
Outgoing calling 
Authorization 
The System Administrator decides whether or not to allow 
each class or service to use the outgoing calling service at 
each port. A port which has not been assigned the outgo- 
ing calling service for all classes of service can always be 
used for the incoming call service without blocking the 
outgoing calling sequence. 
3.3.2.3 Port Assignment 
One of five incoming call services can be assigned to each 
VPS port: Voice Mail, Automated Attendant, Bulletin 
Board, Interview Service and Custom Service. The Port 
Assignment menu also lets you specify the outgoing call 
authorization, company greeting mode and company greet- 
ing assignment for each port. 
Incoming Call Service One of the following services can be assigned to the port. 
This only assigns which service will be used when answer- 
ing incoming calls. Incoming callers can still access other 
services using the commands described in section 1.2 under 
“Telephone Key Operation”. 
(1) Voice Mail Service 
Incoming callers will be provided with standard voice mail 
features - recording messages in subscriber mailboxes, 
general delivery mailbox, receiving messages from guest 
account mailboxes or Operator Service (dial “0”). 
Subscribers can access mailboxes to receive messages, 
deliver messages to other subscribers, external message 
delivery, setting automated attendant parameters, confirm- 
ing message receipt, mailbox management, setting message 
waiting notification and guest mailbox management. 
(2) Automated Attendant Service 
Incoming callers can be transferred to internal extensions 
by entering the extension number or by selecting the Dial / 
by Name option and entering the first three letters of the , 
person’s last name. If the called extension is busy or there i’ 
is no answer, the caller can leave a message in the called 
extension’s mailbox, try another extension or call the oper- 
ator depending on the programming of the Dialing Param- 
eters, Automated Attendant Parameters and Subscriber 
Automated Attendant Parameters. 
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							3.3.2 Call Service 
(3) Interview Service 
Incoming caller will be automatically transferred to an 
Interview Mailbox. Interview mailboxes can be pro- 
grammed to play prerecorded questions and record the 
callers answers. A typical application is to record the call- 
ers name, address, telephone number and request/problem 
for sales or service department follow up. 
(4) Bulletin Board Service 
Often referred to as audiotext, the Bulletin Board lets call- 
ers make choices from menus to hear prerecorded mes- 
sages, transfer to an extension or transfer to a mailbox 
(including subscriber and interview type). The Bulletin 
Board Manager (see Chapter 6 Bulletin Manager’s Guide) 
creates and maintains the bulletin board structure and mes- 
sages. 
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(5) Custom Service 
You can create a customized, one-touch interface for 
incoming callers. One of the following VPS services or 
functions can be assigned to each digit of the telephone 
keypad (except 0 and #): 
- 
Transfer to a specific mailbox 
- Transfer to a specific extension 
- Transfer to the Operator 
- End the call; a special prompt can be assigned with 
this option 
- Go to a previous menu (if caller is in a sub-menu) 
- Go to another Custom Service (i.e. sub-menu) 
- Go to Voice Mail Service 
- Go to Call Transfer Service 
- Go to Bulletin Board Service 
- Go to Department Dialing 
- 
Dial Extension by Name (for Call Transfer) 
- Repeat Menu 
In addition, callers can transfer directly to their party or 
mailbox by dialing the extension or mailbox number while 
the custom service top menu is playing and you can cus- 
tomize the handling of rotary callers. 
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							3.3.2 Call Service 
Prohibition of Call 
Transfer 
Prohibition of Successive 
Recording 
This serves to prevent the VPS from transferring callers to 
other extensions and to the Automated Attendant Service 
from the Voice Mail Service. Unless the Voice Mail Service 
has been assigned to the port, the VPS does not require to 
specify this parameter. 
This prevents the caller from recording a message in more 
than one mailbox. When the user has called a port which 
does not allow him to access more than one mailbox, the 
VPS will present a prompt once the user has recorded and 
acknowledged the message he wishes to leave. 
Your message has been accepted. Thank you for calling. 
The caller will then be disconnected. Unless the Voice Mail 
Service has been assigned to this particular port, the VPS 
does not require to specify this parameter. 
Prohibition of Outgoing 
Call Service 
This parameter serves to prevent a certain port from pro- 
viding outgoing call service. With this setting, the port 
which is assigned will be used only for incoming call ser- 
vice. 
Company Greeting Mode 
Company Greeting 
Messages Assignment The company greeting can be changed automatically or 
manually. When the company greeting mode is set to the 
automatic mode, the company greeting which is 
announced at each port will be changed automatically at 
the time starting/ending business. It can be also specified 
as the day service or the night service. This company greet- 
ing mode can be set from the telephone by the Message 
Manager. In this case, all ports will be set to the same 
mode. The factory setting is “Manual”. 
Each port can be assigned to one company with two com- 
pany greeting messages for the business hours and the 
night hours. The fully expanded VPS can have up to 16 
company greetings. 
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							3.3.2 Call Service 
Incoming and Outgoing 
Call Service Prompt 
Delayed Answer Time 
Rotary Telephone Service 
Sets whether the system should use its original (default) 
prompts for incoming and outgoing call service or custom 
“user prompts” which have been recorded by the user. The 
default setting is “USER PROMPT.” 
Assigns whether the VPS answers the incoming call imme- 
diately or in delayed timing. The factory setting is “O”, that 
is, the VPS answers the incoming calls immediately. 
The delayed timing can be ranged from 1 to 60 second(s). 
Assigns the treatment of the caller when he or she does not 
specify a destination mailbox number, or the caller uses a 
rotary telephone. The factory setting is “G.D.M.“, that is, 
the caller can leave a message in the General Delivery 
Mailbox. This can be changed to “Calling the Operator.” 
3.3.2.4 Automated Attendant Parameters 
The Automated Attendant in the Call Service has three 
main functions: Department or Speed Dialing; Call Queu- 
ing Announcement Mode; Operator’s Parameters. 
Department Dialing 
Number 
Call Queuing 
Announcement 
By pressing [*I after the initial prompt, you will be pre- 
sented with the Department Dialing menu. Proceed to 
enter whichever number between one and nine that the 
Message Manager has assigned to the extension. There is a 
limit of nine numbers (and consequently, nine extensions) 
that can be assigned, and this must be done prior to an 
actual Department Dial call. The Department Dialing 
menu is recorded by the Message Manager. There is no 
factory setting for this parameter. 
When a number of people call the same extension, they will 
be given the choice to go on hold, leave a message, or call 
back later. Should several callers decide to wait on hold, 
they will be connected to the extension in the order in 
which they called. If the call queuing announcement is 
authorized by the System Administrator, the VPS will 
announce the number of people who are waiting to call the 
extension. (For example, “Sorry, 3 other people are wait- 
ing to connect. If you would like to hold this call, press 
2.“) The factory setting is “Enable”. 
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3.3.2 Call Service 
Operator calling 
Parameters 
Up to three operators (Operator 1, Operator 2 and Oper- 
ator 3) can be specified for the VPS. Should a caller wish 
to speak to an operator, the call is transferred first to 
Operator 1 on the basis of the following seven parameters. 
1) 
2) 
3) 
4) 
5) 
6) 
7) Operator Service- This parameter specifies whether 
or not to activate operator service (operators 1 
through 3) . The factory setting is “Enable.” 
Operator’s Extension- The call is transferred to the 
extension assigned as the Operator l’s extension. The 
factory setting is 0. 
Operator’s Mailbox- The call is transferred to the 
mailbox assigned as the operator l’s mailbox and the 
caller can record a message in it. The factory setting is 
998. 
Operator No-answer Time- If a call transferred from 
the VPS to the operator is not answered in the time 
specified by this parameter, it is handled using the 
no-answer coverage mode specified by the setting of 6) 
below. The default value is 30 seconds, and the allow- 
able range is 10 to 60 seconds. 
Busy Coverage Mode- Specifies the treatment of 
calls transferred from the VPS to the operator when it 
is busy. The default setting is “Hold.” 
No-answer Coverage Mode- Specifies the treatment 
of calls transferred from the VPS to the operator is 
not answered in the specified time. To have the call 
transferred to the next operator (to Operator 2 if 
Operator 1 does not answer), set this parameter to 
“Next Operator.” The factory setting is “Caller 
Select.” 
Message Repeat Cycle- This is the number of times 
the initial prompt for the Automated Attendant ser- 
vice will be played. The factory setting is 3 times. 
Settings 2), 3), 5) and 6) above are required for operators 2 
and 3. 
Note: 
Interaction of Extension Call Forwarding with Operator 
Call Coverage Settings 
Extension Call Forwarding to voice mail may override 
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							3.3.2 Call Service 
Operator Call Coverage settings depending on the timing 
parameters of the PBX and VPS. Even if the Operator Call 
Coverage parameters are set to forward to the next opera- 
tor on busy/no answer, the call may go to voice mail if the 
Operator has set Call Forwarding to voice mail on their 
extension. 
Call Hold Retrieval 
Settings Menu 
This function is part of the Automated Attendant Service. 
It is the menu used for setting the parameters used when 
call holding is active. 
1) Call Retrieval Announcement Timing- Sets the dura- 
tion of the intervals between the voice guidance mes- 
sages which ask whether or not calls are to be 
retrieved during call holding. The default value is 2 
seconds, and the range of allowable values is 1 - 30 
seconds. 
2) Redialing Cancel Timing- Sets the duration of the 
intervals between the voice guidance messages which 
ask whether or not continuous redials are to be 
attempted during call holding. The default value is 30 
seconds, and the range of allowable values is 15 - 60 
seconds, in 15 second increments. 
Alternate Transfer 
Sequence 
Used when transferring a call to an extension number reg- 
istered in the Extension Group. 
The factory setting is “FWWX.” 
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							3.3.3 Setting Voice Mail Parameters 
3.3.3.1 Mailbox Parameters 
Number of Mailboxes The Number of Mailboxes defines the maximum total 
number of mailboxes maintained by the VPS, including the 
general delivery mailbox, the system manager’s mailbox, 
the message manager’s mailbox and the bulletin board 
manager’s mailbox. The initial setting of 64 can be set from 
64 to 512 in 64 increments. 
Personal Greeting 
Message Length 
The personal greeting message length can be set from 8 to 
60 seconds in 4 second increments. The initial setting is 16 
seconds. 
System Mailbox Parameters 
The system mailbox parameters are specified by the System 
Administrator. When a new mailbox is created, these 
parameters are used as initial values for the mailbox 
parameters. The mailbox parameters for each individual 
mailbox can be specified according to the needs of the sub- 
scriber and the storage capacity of the system. 
System Message 
Retention Time 
System Maximum 
Message Length 
System Mailbox Capacity 
Manager’s Guide System Administrator M-3- 17  The system message retention time is the amount of time 
which a subscriber may wish to keep a message prior to 
automatic erasure for the most effective utilization of stor- 
age capacity. It can be set to between 1 and 7 days. It is set 
for 5 days at the factory. 
The maximum recorded length of a message can be set 
between 1 and 12 minutes. It is set for 3 minutes at the fac- 
tory. 
This is the maximum number of messages which can stay 
in one mailbox at one time. It is set from 5 to 50 depend- 
ing upon the needs of the subscriber and the storage capac- 
ity of the system. When the number of messages in the 
mailbox has reached the limit specified by the parameters, 
a caller can no longer leave any messages. It is set to 10 at 
the factory. 
Standard Mailbox Parameters can be set up by the System 
Administrator, usually in response to a request from a sub- 
scriber. If you set a Mailbox Parameter to S (System), then  
						

							3.3.3 Setting Voice Mail Parameters _ 
you can make changes to the parameters for all mailboxes 
just by changing the appropriate system parameters. If a 
Mailbox Parameter is set to anything other than S, it is 
necessary to update the parameters for each individual 
mailbox when you wish to make changes. 
3.3.3.2 External Message Delivery Parameters 
The external message delivery feature allows subscribers to 
deliver the recorded messages automatically at a later time 
to any telephone number they choose. In order to use this 
feature, however, they have to be authorized. To prepare a 
message for external delivery, the subscriber records the 
recipient’s name, specifies the date and time and telephone 
number for delivery, establishes a password and then 
records the message. The system administrator can tailor 
the external delivery service to match the telephone system 
by setting any or all of the following parameters. 
Note: The External Message Delivery function assumes that mes- 
sages will be delivered to an external destination. It is 
therefore not possible to listen to messages using a pager. 
System External Message 
Delivery Duration Time 
The system external message delivery duration time sets the 
maximum telephone connect time allowable when the VPS 
calls the specified recipient to deliver a message. It is 
intended to prevent excessive telephone charges caused by 
the increasing telephone connect time of the outgoing call- 
ing service. Each subscriber who is authorized to use the 
external message delivery can change the setting of this 
parameter independently. In the external message delivery, 
the call duration is measured by the VPS starting from the 
point at which the specified telephone number called is 
answered. (See U-3-21 -25 for how to program the num- 
ber). The VPS terminates the call after playing the prompts 
if the specified length of time is exceeded. It can be set to 
from 1 to 9 minutes. It is set to 3 minutes at the factory. 
System External Message 
Delivery Redialing Mode 
If the system external message delivery redialing mode is 
set to YES (ENABLE), the VPS will retry the call at 
5-minutes or 1 -hour intervals up to a maximum of 15 times 
if it is unable to deliver the message, either because the line 
was busy, or there was no answer. If it is set to NO (DIS- 
ABLE), only an initial three retries at 5 minute intervals 
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							3.3.3 Setting Voice Mail Parameters 
will be attempted if the line is busy. The factory setting is 
“Enable”. 
A Telephone Number This telephone number is announced in the call-back mes- 
sage to the recipient as the company telephone number he 
or she should call to retrieve the sender’s message. The 
VPS delivers such a call-back message to the recipient if it 
was unable to deliver the message because the person 
answering the phone was unable to supply the correct pass- 
word. 
3.3.3.3 System Group Assignment 
A subscriber may sometimes want to simultaneously send 
a message to several mailboxes. These mailboxes may be 
put together into a list, known as a group distribution list. 
The VPS can have up to 100 system group distribution 
lists. Each group distribution list can have up to 40 desti- 
nation mailbox numbers. 
The System Administrator and the System Manager can 
add, delete and review members in the specified list. 
Subscribers can also have up to eight personal group dis- 
tribution lists, to which a number between one and eight is 
assigned as a group number. Each list can have up to 40 
members although the total number of entries for the eight 
lists must not exceed 100. These lists can be used together 
with the system group distribution list. 
3.3.3.4 Mailbox Setting 
The System Administrator coordinates the operation of the 
mailbox. He or she can create/delete mailboxes, reset the 
password of the subscribers mailbox, install extension 
numbers, subscribers name and the class of service ports. 
Usually, the System Manager carries out these operations 
with his telephone at the request of subscribers. 
Mailbox Creation The creation of a new mailbox is carried out by either the 
System Administrator or the System Manager. 
When a new mailbox is created by the System Administra- 
tor, an individual mailbox address and standard parame- 
ters must be assigned to it. 
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							3.3.3 Setting Voice Mail Parameters _ 
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When a new mailbox is established, the system manager 
has the option of setting or changing the following param- 
eters: 
(1) Extension of the Owner - The extension number is 
used to reach a mailbox. Once this parameter is specified, 
callers who are unable to get through to the subscriber’s 
extension by using the Automated Attendant are automat- 
ically given access to the associated mailbox, with the 
option of leaving a message if they wish to leave one. Usu- 
ally, the extension number is the same as that of the mail- 
box. 
(2) Mailbox parameters - The mailbox parameters can be 
changed individually according to the needs of the sub- 
scriber, and the storage capacity of the system. Usually, 
these parameters can be changed by the System Adminis- 
trator or the System Manager. 
(2-l) Message Retention time - The amount of time that 
a subscriber may wish to keep a message prior to auto- 
matic erasure for the most effective utilization of storage 
capacity. It can be set to between 1 and 30 days, or to S 
(system) which means the System Parameter. 
(2-2) Maximum Message Length - The maximum recor- 
ded length of a message can be set between 1 and 12 min- 
utes, depending on the systems capacity. Also, it can be 
set to S (system) which means the System Parameter. When 
the length of the message reaches the maximum message 
recording length, the VPS will present the caller with a 
voice prompt and terminate the recording. 
(2-3) Mailbox Capacity - The mailbox capacity is set 
from 5 to 99 depending upon the needs of the subscriber 
and the storage capacity of the system. Also, it can be set 
to S (system) which means the System Parameter. When 
the number of messages in the mailbox has reached the 
mailbox capacity, callers cannot leave messages anymore. 
For how to reset the mailbox capacity, see 4.2.4 Editing a 
Mailbox (M-4-28 -M-4-35). For how to erase a message, 
see Subscriber’s guide. 
(3) Class of Service Number - All subscribers are classi- 
fied into eight groups, each group known as a Class of 
Service. The Incoming/Outgoing call service authorization 
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