Panasonic Kx-Tvp150 Voice Processing System Guide
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91 0 Glossary Class of service Clock CO card Company greeting Company greeting mode CPU card Decode Default setting Delivery status Delivery time Department dialing number Disk capacity DSP card 1 of 8 groups to which a subscriber is allocated. All mem- bers of a class of service are allowed to use the same call service of a particular port (Incoming and/or outgoing ser- vice), e.g. Voice service, Automated attendant service, Interview service and Bulletin board service. An electronic device which provides pulses at fixed inter- vals to co-ordinate the computer’s circuits. Central Office card. The telephone line interface between the speaker using the telephone and the VPS. A message played to all users of the VPS when they first call. Can be changed by the Message Manager. Determines whether a particular company greeting will be played in the day time or night time at a particular port. . Central Processing Unit card. Main device which controls and coordinates the VPS. To alter data from one coded format to another, e.g. digi- tal to analog. A parameter (e.g. mailbox capacity) which was defined for the system at the factory and which can be changed by authorized persons (System Administrator or System Man- ager) . One of 84 settings which records the status of a message which the subscriber ordered to be delivered. A time specified by the subscriber for the VPS to deliver a prerecorded message. A number ( 0 to 9 ) assigned to represent a department telephone (extension) number to save time when dialling. The amount of space available on the hard disk for use in storing system programs and data (messages, prompts etc.). Digital Signal Processing Unit card. Digitizes and com- presses the voice data from the CO card. Manager 3 Guide Glossary M-9-3
91 a Glossary DTMF Dual-Tone Multi-Frequency. See Touch-tone telephone and Rotary telephone. Encode Erase message To represent data in digital form for processing. Removes a particular message from the subscribers mail- box. External delivery message A message intended for automatic delivery to a party out- side of the company. Fast forward Puts the user 4 seconds ahead in the current message. General delivery mailbox When the caller does not specify a destination mailbox number or extension number or the caller uses a rotary telephone, the general delivery mailbox is used for record- ing messages which are to be heard by the Message Man- ager or are to be forwarded to a VPS subscriber. Guest account Guest message A message left by a subscriber in one of the guest mail- boxes which he or she has been given. Guest password Password given to a subscriber’s guest to protect access to the guest mailbox of the subscriber. Hardware The physical units making up a computer system. Help A VPS voice prompt which allows the user to receive the complete list of available options in the current menu at any time. Immediate reply Incomplete call service Initialization A special user mailbox which the subscriber can use to communicate with a close associate who is not a sub- scriber. A feature which allows the message receiver to reply to a message without specifying the extension number of the message sender (this information is held by the VPS). A variety of features to which a non-subscriber will be directed if he or she cannot complete his or her call. E.g. call holding, calling another extension. Clearing the VPS system of all messages, and mailboxes, and initializing the system tables. ’ M-9-4 Glossary Manager ‘s Guide
.::. . -. .: 91 0 Glossary Interview mailbox Interview service Keypad LCD Mailbox capacity Mailbox extension number Mailbox management Menu Message delivery redial Message manager Message retention time Message retrieval order Message scan A special type of subscriber mailbox where the owner can record questions for the caller to leave answers to. A series of prerecorded questions are given to the VPS caller to which he or she can leave a recorded reply. All touch-tone keys on the telephone. Liquid crystal display. The number of messages that can be recorded in a sub- scriber’s mailbox, set to between 5 and 99 by the System Administrator. The individual extension number of a subscriber’s mailbox. Allows a subscriber to alter the settings for his or her mail- box. E.g. change some aspect of a guest account. A list of choices from which the user can select by using the telephone number keys or keyboard of a data terminal. If the line is busy or there is no answer when the VPS makes an external delivery call, the subscriber can instruct the VPS to make up to a maximum of 16 retries. The person who takes care of the general delivery mailbox, recording of company greetings and voice prompts, also responsible for transferred calls by the VPS to his or her extension number. The amount of time the system will store a message before it is automatically erased. Either Last In First Out (LIFO) or First In First Out (FIFO) to determine in which order messages will be played to a subscriber. A function which allows the subscriber to preview all the messages in his or her mailbox by listening to the first 4 seconds of each. , Manager ‘s Guide Glossary M-9-5
91 0 Glossary Message transfer A subscriber can reroute a message he or she has received to another subscriber’s mailbox. An additional comment can be added to this message. Private messages cannot be transferred. Message waiting lamp Message waiting notification Modem Modifiable prompt Non-subscriber Notification method Operator Operator call coverage Outdialing schedule Owner’s name Password PBX A light on an extension phone that will be lit when the subscriber owning the phone has new messages pending. If the System Manager has so authorized, a subscriber can be called each day at a specified time or whenever a mes- sage is recorded to notify him or her of unplayed messages left in his or her mailbox. Mo-dulator Dem-odulator. A device used for converting digital computer signals into audio signals to be sent for communication purposes over the telephone network. A voice prompt which can be re-recorded (by the Message Manager) replacing the system prompts. A caller to the VPS who does not own a mailbox (and does not have a guest mailbox). See Message waiting notification. The subscriber is con- tacted by the VPS via a message waiting lamp, an outside call or a pager. The person to whom the VPS refers some calls for answers to questions. This can be the Message Manager. This determines the type of service (e.g. call operator or forward to alternate extension or operator’s mailbox) a user will receive if they request an operator call. Co-ordinates the delivery of external delivery messages. A voice recording by the user of his/her name which will be played by the VPS when a reference is made to that mailbox, e.g. because of message transfer. A number chosen by a subscriber or a manager to protect access to his or her mailbox. See also Guest password. Private Branch Exchange. An electronic telephone system. M-9-6 Glossary Manager ‘s Guide
91 l Glossary ‘. Personal bulletin message Personal bulletin number Personal greeting Personal group distribution list Playback speed Port Pound sign Private message Prompt Remote administration Rescheduling Review Rewind Rotary telephone A message recorded by a subscriber on the personal bulle- tin board which he or she has been assigned to use. The number ( 1 to 16 ) given to each personal bulletin board that is to be assigned for use by a subscriber. A brief personal message the caller hears first when he or she accesses the subscriber’s mailbox. Used for sending a message to a personal group of 40 or less VPS subscribers. See System Group Distribution List. The VPS allows the subscriber to select normal or acceler- ated playback speed. An interface between the telephone line and the VPS. . The [#] key on the telephone keypad. A message which is specified to be read by only one VPS user and which can be password protected. This message type cannot be forwarded. A prerecorded list of options or a guidance message played to the user from which he or she can select using the tele- phone keypad. By using an optional modem card or a modem, the admin- istration of the VPS with a data terminal can be performed via telephone line. If the VPS cannot deliver an external delivery message, the sender has the option of rescheduling, i.e. rerouting or changing the time. Playing back a message to check some detail is correct. When selected, this feature will playback the last 4 seconds of the message you are currently listening to. A common telephone calling device which makes and breaks the loop provided by the instrument, thus transmit- ting the digits of the called telephone ‘subscribers number to the exchange. See Touch-tone telephone. Manager’s Guide Glossary M-9-7
91 l Glossary RS-232C Secondary extension Setup mailbox Software Special feature authorization Storage capacity Subscriber Subscriber services System Administration System Administrator System configuration System group distribution list System manager Standard for communication protocol specified by EIA. See Alternate extension. To create a mailbox for a new subscriber. This action is performed by the System Administrator or the System Manager. Programs which can be used on a particular computer sys- tem. Permission given by the System Administrator or the Sys- tem Manager for a subscriber to use a VPS facility not normally available to other users, e.g. personal bulletin board. The amount of space available to store system programs and data (e.g. messages, bulletin boards etc.) on the hard disk. A person who has an account (mailbox) with the VPS and to which messages can be sent and received to and from his or her mailbox. All the facilities available to a VPS system subscriber, e.g. message receiving, conlirming message receipt, and mail- box management. Consists of the functions: system setup, mailbox setup and system diagnosis using a computer terminal. The person responsible for the VPS system administration. This indicates the physical units of a computer system and how they relate to each other. i.e. CPU card, CO card, DSP card, Hard disk drive, etc. in the VPS. A list of subscribers held in VPS for use by subscribers wishing to make group deliveries of messages. Subscribers can also have their own personal group distribution lists. The person in charge of co-ordinating the VPS system to ensure that it operates efficiently and effectively. M-9-8 Glossary Manager’s Guide
91 l Glossary System parameters System reports System usage report System statistics which are initially pre-recorded at the fac- tory and which determine for example system communica- tion, operators extension number etc. A statistical report available through keyboard operation to the System Administrator. Gives statistical data on a variety of VPS usages, e.g. disk usage, port usage and mailbox usage, requested by the Sys- tem Administrator or the System Manager. Tone A pulse that indicates that the user’s voice will be recorded until he or she takes some action. E.g. pressing the 0 key. Top menu Touch-tone telephone The sole message on level 0 of the bulletin board service. . Bell system method of providing push-button dialing using dual-tone multi-frequency signalling (DTMF). See Rotary telephone. Urgent message Voice data Voice mail Voice prompt The VPS tries to deliver a message immediately after recording it. Encoded speech stored digitally on the system’s hard disk drive. A general term used for messages recorded digitally over the phone by one person for communication with another person or persons. A recorded message instructing the user to do something. The prompts are either the ones set at the factory (system prompts) or have been changed by the Message Manager (user prompts). Wild card character E.g. the pound ( # ) sign. A character used to represent all characters when a mailbox number is requested of which one character is not known, 12#4, could be either 1214 or 1224, etc. Work sheets Used for manual recording of the VPS system data for future reference in setting parameters to the VPS. Manager ‘s Guide Glossary M-9-9
Panasonic Detailed Edition for Subscribers & Non-subscribers Guide to the Voice Processing System Model No. KX-TVP150 EASA-PHONE I KX-A240 Please read this manual before any operation.
Contents Subscriber’s Guide Chapter 1 Preliminary Settings 1.1 Setting up the Mailbox ......................................................................... u-1-2 1.1.1 Recording a Personal Greeting Message ................................... U-l-2 1.1.2 Setting a Mailbox Password ....................................................... U-l-5 1.1.3 Recording of the Owner’s Name ............................................... U-l-6 1.1.4 Message Retrieval Order ........................................................... U-l -7 1.1.5 Call Duration for External Message Delivery ........................... U-l -10 1.1.6 Automatic Retry on Busy or No-Answer ................................. U-l -14 1.1.7 Message Scanning Information ................................................. u-1-15 1.2 Setting Message Waiting Notification .................................................. u-1-17 1.2.1 Notification by Message Waiting Lamp .................................... U-1-18 1.2.2 Timed Message Notification ...................................................... u-1--20 1.2.3 Immediate Message Notification ............................................... U-l-24 1.2.4 Setting the Telephone Number to be Called ............................. U-l-26 1.2.5 Specifying the Notification Method .......................................... U-l-29 1.2.6 Setting the Notification Time .................................................... U-l-30 1.3 Recording a Message in a Guest Mailbox ............................................ u-1-31 1.3.1 Setting up Guest Mailboxes ....................................................... U-l-3 1 1.3.2 Deleting a Guest Mailbox ......................................................... u-1-35 1.3.3 Listing Guest Mailboxes ............................................................ U-l-36 1.3.4 Recording Guest Messages ........................................................ U-l-36 1.3.5 Receiving Messages .................................................................... U- l-40 1.4 Recording a Message in an Interview Mailbox ..................................... U-l-42 1.4.1 Recording Questions .................................................................. u-1-43 1.4.2 Erasing Questions ...................................................................... U- l-46 1.4.3 Setting Answer Length .............................................................. U-l -49 1.4.4 Enabling/Disabling the Interview Mailbox ............................... U-l-53 1.5 Setting the Automated Attendant Parameters ...................................... u-1-54 1.5.1 Setting the Call Transfer Status ................................................. U-l-55 1.5.2 Enabling/Disabling Call Transfer to an Alternate Extension ... U-l-58 1.5.3 Setting up an Alternate Extension ............................................. U-1-60 1.5.4 Creating Personal Bulletin Board Messages .............................. U-l-64 1.5.5 Enabling and Disabling the Personal Bulletin Board ................ U-l-68 1.5.6 Message Reception Mode .......................................................... U-1-70 1.6 Setting the Personal Group Distribution List ................ ..~ .................... u-1-74 u-o-2 Subscribers & Non-subscribers
, Contents Chapter 2 Receiving Messages 2.1 Receiving Messages .............................................................................. u-2-2 2.2 Immediate Reply .................................................................................. U-2-6 2.3 Message Transfer ................................................................................ u-2-10 2.4 Message Transfer with Additional Message ...................................... U-2-14 2.5 Scanning Messages .............................................................................. u-2-15 2.6 Repeating Messages ............................................................................. U-2-19 2.7 Changing Playback Speed ................................................................... u-2-22 2.8 Rewinding/Fast Forwarding Messages ................................................. U-2-23 2.9 Erasing Messages ................................................................................ U-2-26 2.10 Skipping Messages ............................................................................ U-2-29 Chapter 3 Sending Messages 3.1 Recording to Deliver a Message ........................................................... U-3-2 . 3.2 Changing Voice Level ......................................................................... u-3-19 3.3 Call Transfer ....................................................................................... U-3-21 3.4 External Message Delivery ................................................................... U-3-23 3.5 Group Delivery ..................................................................................... U-3-36 3.6 Checking Delivery Status ..................................................................... U-3-46 Guide for Non-Subscribers Chapter 1 Voice Mail Service 1.1 What is a Voice Mail Service? ............................................................ N-l-2 1.2 Calling the VPS .................................................................................. N-l-3 1.2.1 Calling the Voice Mail Service ................................................. N-l-3 1.3 Recording a Message .......................................................................... N-l-5 1.3.1 Recording in a Subscriber’s Mailbox ....................................... N-l-6 1.3.2 Recording in the General Delivery Mailbox ............................ N-l-7 1.3.3 Accepting a Message ................................................................. N-l-9 1.3.4 Reviewing a Message ................................................................ N-l-9 1.3.5 Pausing and Continuing Recording .......................................... N-1-10 1.3.6 Adding a Message ..................................................................... N-l-l 1 1.3.7 Making the Message Urgent .................................................... N-l-12 1.3.8 Making the Message Private .................................................... N-1-13 1.4 Receiving a Message from the VPS .................................................... N-1-14 1.4.1 Receiving a Message ................................................................ N-1-14 1.4.2 Holding the Call ...................................................................... N-l-14 Subscribers & Non-subscribers u-o-3