Panasonic Kx-Tvp150 Voice Processing System Guide

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32 l Initializing the System 
Manager’s Guide Note: 
8 Enter the password. Then you can change parameters. 
A prompt will appear: 
System Reset/ Clear Menu 
I. Mailbox No. Length [4] 
2. First Digit of Extension [1,2,3,4,5,6,7,8] 
3. System Manager’s Mailbox No. (5591 
4. Message Manager’s Mailbox No. [55S/ 
5. Bulletin Manager’s Mailbox No. [557] 
Reset System Parameters : press ‘\’ 
9 Press [\] to start the system resetting. 
To set the system clock (date & time), use the Utility Com- 
mand TIME from the menu in step 5. 
Refer to 3.3.5 Utility Command Set Time (TIME) and 3.4 
Keyboard Operations for more information. 
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Setting the System Parameters _ 
For the most effective utilization of the storage capacity 
and ports of the system, the System Administrator can set 
up system parameters via the RS-232C port. 
What you will do: 
- Hardware Settings (See 3.3.1) 
- Call Service (See 3.3.2) 
- 
Setting Voice Mail Parameters (See 3.3.3) 
- 
System Usage Reports (See 3.3.4) 
- Utility Command (See 3.3.5) 
- 
Custom Service Setting (See 3.3.7) 
Before starting the system 
parameters setup . 
Note: 
Use the work sheets provided to record the information 
you will need to set up system parameters. Just fill in the 
blanks with the information requested. Once you have fin- 
ished filling out the work sheets, you can use them as quick 
reference cards to aid you in setting parameters while pro- 
gramming. 
See “3.4 Keyboard Operations” for procedures to set the 
system parameters and lists of the default setting. 
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							3.3.1 Hardware Settings 
The hardware settings: 
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3.3.1.1 RS-232C 
Baud Rate 
Word Bit Length 
Parity 
Stop Bit Length 
For system administration (system set up, mailbox set up, 
and system diagnosis), the RS-232C terminal must be con- 
nected to a serial interface of the VPS unit. The communi- 
cation parameters of the unit are set at the factory to these 
values. 
RS-232C (See 3.3.1.1) 
Telephone Line Port (See 3.3.1.2) 
Silence Reduction (See 3.3.1.3) 
PBX (See 3.3.1.4) 
The baud rate is set to 9600 bits per second at the factory, 
but can also be set to 150, 300, 600, 1200,2400,4800, 9660 
and 19200. 
The word bit length is set to 8 bits at the factory but can 
also be set to 7 bits. 
The parity is set to ‘NONE’ at the factory, but can be set 
to ‘EVEN’ and ‘ODD’. 
The stop bit length is set to 1 at the factory but can be set 
to 2. 
3.3.1.2 PBX Telephone Line Port 
The VPS must be connected to a PBX telephone line port 
before system start up of which there can be a maximum 
of eight connections. 
Hook switch Flash 
Timing 
The hook switch can be used to transfer callers to an atten- 
dant or other extensions. The hook switch flash timing is 
the duration of the hook flash for call transfer. It is set to 
600 msec at the factory but can be set to 300 and 900 
according to the type of PBX parameter setting. 
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							3.3.1 Hardware Settings 
Disconnect Time 
Dial Mode  Calling Party Control 
(CPC) Signal 
The calling party control signal is the minimum time nec- 
essary to detect the break of the CPC signal from PBX. 
The VPS detects that the line is disconnected when there is 
a break of CPC signal. The CPC signal is set to NONE at 
the factory, but can be set to 6.5, 150, 300, 450, 600 msec 
and not to direct. 
This is the amount of time that the line is temporarily 
unavailable after a call has ended. The disconnect time is 
set to 2 seconds at the factory, but can be set from 1 to 8 
seconds. 
The System Administrator can choose either DTMF or 
pulse dialing modes. DTMF is automatically set at the fac- 
tory. Should the System Administrator decide to set the 
dial mode to pulse dialing, he must specify the pulse speed, 
(10 pulses per second or 20 pulses per second). 
3.3.1.3 Silence Reduction 
For most effective use of the hard drive, the silent segments 
or sections on a recording where there is no speaking, are 
automatically erased by the VPS. The System Administra- 
tor specifies the level limitation for silent segment erasure 
and maximum silent segment recording time. 
Silence Reduction Level 
Silence Recording Time This is the level limitation for detection of silent segments. 
If one such frame is below the limitation, it is regarded as 
a silent frame. 
In order to reduce the data size, a sequence of the number 
of silent frames will be recorded in the silent segment in 
place of voice data. 
One of the parameters to be set is the maximum recording 
time of a message. Should a caller leave a message that is 
longer than the maximum recording time, he will be cut 
off. Often this is due to the fact that the silent segments 
take up recording time, and so, with the Silence Recording 
Time function, these are erased, thus allowing the entire 
message to be included within the recording time. 
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							3.3.1 Hardware Settings 
3.3.1.4 PBX Interface Parameters 
Two types of parameters are used to program the VPS for 
optimal signaling and performance with the PBX: Dialing 
Parameters and Inband Signaling Parameters. 
3.3.1.4.1 Dialing Parameters 
These parameters tell the VPS how to initiate and control 
call transfers, setup outgoing calls and control message 
waiting lamps on the PBX. The easiest way to verify the 
correct code sequences for non-Panasonic KX-T Series sys- 
tems is to manually execute the sequence from a single line 
telephone (SLT) on the PBX. 
PBX Type This parameter specifies whether the PBX is a nori- 
Panasonic system or a Panasonic KX-T Series system. If 
the PBX is a KX-T Series system, this parameter is also 
used to specify the model (T308, T616, T1232, etc.). The 
factory setting is “T1232.” 
Inband Integration This parameter should be enabled if the PBX sends DTMF 
tone codes to the voice processing system to indicate the 
state of the call (busy, answered, disconnect, etc.). The VPS 
performance is improved with Inband Integration since call 
state recognition is faster than with standard call progress 
tone detection. The factory setting is “Enable.” The PBX 
code for each call state must be set in the Inband Signaling 
Parameters (described in section 3.3.1.4.2). If PBX Type is 
set to a KX-T series system, the Inband Signaling Param- 
eters will automatically default to the proper codes. 
Extension Length The number of digits in the extension number of the PBX 
to be used. The default value is 3, and the range of allow- 
able values is 2 - 5. 
Number of Digits to 
Access Outside Line 
This parameter specifies the number of digits necessary for 
connecting to an outside line. For example, if the PBX 
requires callers to dial 9 in order to connect to an outside 
line, this parameter would be set to 1 (= 1 digit). This 
causes the system to be aware that, when dialing the num- 
ber 9-123-4567 for example, the Outdial Line Sequence (see 
below) is issued after the initial 9 is dialed. The full 
sequence is therefore: 9-[Outdial Line Sequence]-123-4567. 
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							3.3.1 Hardware Settings 
Period of Time Before 
No-Answer 
Pause Time 
Outgoing Call Setup 
Sequence 
Operator Transfer 
Sequence 
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This is for the periodic port usage reports. The VPS can 
discriminate between a local and long distance call and 
reports the outgoing call and the calling time for billing. It 
is set to 1 at the factory but can be set from 0 to 8. 
This is the amount of time that the VPS will wait before 
concluding that there will be no answer to the call. The 
factory setting is 30 seconds but it can be set from 10 to 60 
seconds in 10 second increments. 
The pause duration. The default value is 2 seconds, and the 
range of allowable values is 1 - 9 seconds. .’ 
. . . 
This is the sequence of codes used by the VPS to make a 
call to an outside line. The default value is “WW,” which 
means that the system waits 2 seconds and then dials the 
outside phone number. 
Example: 
9W = [93 + l-second wait + dial outside phone number 
The process of ending a transaction and transferring the 
caller to the operator, attendant, or other PBX extension is 
programmed by using several of the eight letters and twelve 
dial codes. 
D : Disconnecting 
F : Hook Flash 
R : Ring Back Tone Detection 
S : Silence Detection 
T : Dial Tone Detection 
W : Wait for I second 
X : Extension dialing 
A : Answer 
1,2,3, . ,9,0,*,# : Dial Codes 
L 
The sequence is carried out by the VPS before dialing the 
operator’s extension. You can set up to 12 digits. The fac- 
tory setting is FWWX (Flash - Wait for 2 seconds - Dial - 
Extension). 
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							3.3.1 Hardware Settings 
A value “A” is used to disconnect a line connected to the 
VPS automatically after transferring a call to an extension. 
When using a value “A”, set it after X as follows: 
FWWXA. 
When the Inband Integration is utilized, set this sequence 
to “FTX.” 
Extension Transfer 
Sequence 
The extension transfer sequence is similar to the operator 
transfer sequence. It is executed by the VPS before dialing 
any extension other than the operator’s, and has the same 
letters, dial codes and factory settings as the operator 
transfer sequence. ‘ 
When the Inband Integration is utilized, set this sequence 
to “FTX.” 
Reconnect Sequence from 
Busy 
If the extension that a caller wants is busy, this function 
allows the VPS to reconnect with the caller. It is pro- 
grammed by the System Administrator using the same let- 
ters and dial codes as the transfer sequence. It is set to 
‘FWW’ (Flash, Wait for 2 seconds) at the factory. 
Reconnect Sequence After 
a No-Answer Call 
If the extension that a caller wants does not answer, the 
Reconnect Sequence allows the VPS to reconnect with the 
caller. It has the same letters, dial codes, and factory set- 
ting as the Reconnect Sequence from Busy. 
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Reconnect Sequence on 
Refuse Call 
Light-On Sequence for 
Message Waiting Lamp 
This Reconnect Sequence is used if the extension the caller 
wants is off the hook and neither the [l] (answer the call) 
nor the [2] (otherwise) key has been pressed. It has the 
same letters, dial codes, and factory setting as the Recon- 
nect sequence from Busy. 
This is the dialing sequence that the VPS must perform to 
cause the PBX to turn on the waiting lamp on an exten- 
sion. 
The light-on sequence for the message waiting lamp has the 
same letters and dial codes as the transfer sequence. It is set 
to ‘W7OlX#’ (Wait for 1 second- Dial 701, Extension and 
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							3.3.1 Hardware Settings 
Light-Off Sequence for 
Message Waiting Lamp 
This is the dialing sequence that the VPS must perform to 
cause the PBX to turn off the waiting lamp on an exten- 
sion. 
The light-off Sequence for the message waiting lamp has 
the same letters and dial codes as the transfer sequence. It 
is set to ‘W702X#’ (Wait for 1 second- Dial 702, Extension 
and #). 
Call Waiting Sequence This sequence is used by the VPS to perform call waiting 
when the extension being called is busy. The default value 
is “1.” 
Release Sequence for Call 
Waiting 
This sequence is used by the VPS to release call waiting. 
The default value is “F” (Flash). . . . 
3.3.1.4.2 Inband Signaling Parameters 
These parameters are used if the PBX sends DTMF tones 
to the voice processing system to indicate the state of the 
call (busy, answered, disconnect, etc.). The Inband Integra- 
tion Parameter (described in section 3.3.1.4.1) must be 
enabled for the VPS to use these codes. If PBX Type is set 
to a KX-T series system, the Inband Signaling Parameters 
will automatically default to the proper codes. 
The table in the following page describes the DTMF codes, 
call state and typical conditions where a PBX would send 
the code. 
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							3.3.1 Hardware Settings 
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Default Code Call State Typical Conditions 
1 Ringback Tone Sent to the VPS when the extension it dialed is ringing. 
2 
Busy Tone Sent to the VPS when the extension it dialed is busy. 
3 Reorder Tone Sent to the VPS if it dials an invalid extension number or if it 
is inadvertently connected to another VPS. 
4 DND Sent to the VPS if the dialed extension has set DND feature 
(Do Not Disturb). 
5 
Answer Sent to the VPS when the called extension answers the call. 
6 
Forwarded to Voice Sent to the VPS if the called extension is forwarded to a voice 
Mail (Ringing) mail port and that voice mail port is available to accept the 
call. 
7 
Forwarded to Voice Sent to the VPS if the called extension is forwarded to a voice 
Mail (Busy) mail port and that voice mail port is not available to accept 
the call. 
8 Forwarded to Sent to the VPS if the called extension is forwarded to 
Extension another, non-voice mail, extension. 
9 Confirmation Tone Sent to the VPS when it successfully dials a message lamp on 
or message waiting lamp off code. 
#9 Disconnect Sent to the Voice Mail Port when the calling party discon- 
nects. 
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3.3.2 Call Service 
What the Call Service 
does: 
Day Service (See 3.3.2.1) 
Class of Service (See 3.3.2.2) 
Port Assignment (See 3.3.2.3) 
Automated Attendant Parameters (See 3.3.2.4) 
3.3.2.1 Day Service 
The Day Service is a timer function that plays the appro- 
priate greetings at the correct time of day. If the company 
greeting mode is set to the automatic mode, the timer can 
be set to play a certain greeting from a certain time to 
another. For example, ‘Hello, Panasonic Voice Processing 
System’ might be played from 6:OOAM in the morning to 
5:00PM, and ‘Good Evening, this is . ..’ from 5:OOPM to 
6:OOAM. 
3.3.2.2 Class of Service 
All subscriber’s are classified into eight groups, each 
known as a Class of Service. The call service authorization 
is the assignment call service (Incoming/Outgoing calling) 
to each class of service and port. All members in a class of 
service are allowed to use the same call service of a partic- 
ular port. For example, if the first class of service is autho- 
rized to use only the incoming call service of the second 
port, the mailbox belonging to the subscriber who is 
assigned to the class of service can be accessed by the caller 
through the port. He cannot, however, make any outgoing 
calls through the same port. 
Once this authorization is established, each port can be 
used exclusively for a single class of service. When a Voice 
Processing System is shared by more than one division of 
a company, each line connected to the VPS can be assigned 
to each division. 
Incoming Call 
Authorization 
The decision is made by the System, Administrator as to 
whether to allow each class of service to use the incoming 
call service at each port. 
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