Panasonic Kx-Tvp150 Voice Processing System Guide

							._.a: ;::..‘: 
,. , ..c:. 2: : 
31 l Listening to the Bulletin Board 
Messages 
3’ Press [2]. 
You will hear the prompt: 
I’m calling up operator. 
Please wait a moment. 
You can talk with the operator. 
or 
Press [l]. 
cl 1 
You will hear the prompt: 
To call PBX sales department, press [I]. 
To call telephone sales department, press 
(21. 
To get back to the previous message, press [ ee/. 
q or [sl 4’ 
Press [l] or [2]. 
You will hear the prompt: 
I’m calling PBX sales department. 
Please wait a moment. 
or 
I’n? calling telephone sales department. 
Please wait a moment. 
You can talk with the person of the specified sales depart- 
ment. 
Guide for Non-Subscribers N-3-5  
						

							Chap& 4 
Interview Service 
This chapter explains how and when you can receive the VPS 
system’s Interview Service. 
Contents 
4.1 How to Get the Interview Service . . . . . . ..*............. N-4-2 
._ 
. . . . . 
: 
,.’  
						

							. . 
:.,.: 
41 
a 
How to Get the Interview Service 
When you call the VPS, and get to the Automated Atten- 
dant Service, you may receive the VPS’s Interview Service 
if your intended person has prepared the Interview mailbox 
instead of receiving a message. 
If you are provided with the Interview mailbox number 
beforehand, you can certainly receive the Interview Service 
by calling the VPS and entering the mailbox number. 
When you reach the Interview mailbox, you will hear the 
following prompt: 
Please answer the jbllowing questions at the tone. 
Then you will hear the first question. 
Question #I: ------- 
1 Answer to the question at the tone. 
cl Press [I] when finishing the recording of your answer. 
1 
You will hear the second question. 
Question #2: ------ 
Note: You may finish the interview by pressing [JF] at any time. 
If you answered all the questions or if you press [*I, you 
will hear the prompt: 
If you have any comment, please state at zhe tone. 
2 Speak your comment if any. 
N-4-2 
Guide for Non-Subscribers  
						

							Glossarv  
						

							‘.., 
.:,g 
:.;.! 
: . . 
Glossary 
Automated attendant 
Automatic delivery 
Bulletin board 
‘ 
Bulletin manager 
Call blocking 
Call duration 
Call screening 
Call transfer 
Company greeting 
Company greeting mode 
Default setting 
Delivery status 
Delivery time 
An electronic switchboard operator which can transfer a 
caller to a specified extension or to a mailbox to record a 
message. 
The subscriber has given the VPS instructions on the tele- 
phone number, the date and the delivery time of a message 
that is to be sent at a later time. 
Messages such as product information recorded by the 
message manager, can be heard by calling the Bulletin 
Board. 
The person responsible for recording, erasing and updating 
the company’s bulletin messages. 
A service which immediately connects the caller to the 
Incomplete Call Service without ringing the subscriber’s 
extension. 
The maximum time allowed for an external message that is 
to be delivered by the VPS, specified by the subscriber. 
A service preformed by the VPS to allow the subscriber to 
select whether or not he or she wishes to accept a call 
without actually speaking to the caller. 
The Automated Attendant Service transfers a call to the 
requested destination or to an alternate extension. 
A message played to all users of the VPS when they first 
call. Can be changed by the Message Manager. 
Determines whether a particular company greeting will be 
played in the day time or night time at a particular port. 
A parameter (e.g. mailbox capacity) which was defined for 
the system at the factory and which can be changed by 
authorized persons (System Administrator or System Man- 
ager). 
One of 84 settings which records the status of a message 
which the subscriber ordered to be delivered. 
A time specified by the subscriber for’the VPS to deliver a 
prerecorded message. 
G-l-2 
Glossary Subscribers & Non-subscribers  
						

							Glossary 
Department dialing 
number 
Erase message 
External delivery message 
Fast forward 
Guest account 
Guest message 
Guest password 
Help 
Immediate reply 
Incomplete call service 
Interview mailbox 
Interview service 
Keypad 
LCD 
Mailbox capacity 
Subscribers & Non-subscribers Glossary G-l-3 
A number ( 0 to 9 ) assigned to represent a department 
telephone (extension) number to save time when dialing. 
Removes a particular message from the subscribers mail- 
box. 
A message intended for automatic delivery to a party out- 
side of the company, 
Puts the user 4 seconds ahead in the current message. 
A special user mailbox which the subscriber can use to 
communicate with a close associate who is not a sub- 
scriber. 
A message left by a subscriber in one of the guest mail- 
boxes which he or she has been given. 
Password given to a subscriber’s guest to protect access to 
the guest mailbox of the subscriber. 
A VPS voice prompt which allows the user to receive the 
complete list of available options in the current menu at 
any time. 
A feature which allows the message receiver to reply to a 
message without specifying the extension number of the 
message sender (this information is held by the VPS). 
A variety of features to which a non-subscriber will be 
directed if he or she cannot complete his or her call. E.g. 
call holding, calling another extension. 
A special type of subscriber mailbox where the owner can 
record questions for the caller to leave answers to. 
A series of prerecorded questions are given to the VPS 
caller to which he or she can leave a recorded reply. 
All touch-tone keys on the telephone. 
Liquid crystal display. 
The number of messages that can be-recorded in a sub- 
scriber’s mailbox, set to between 5 and 99 by the System 
Administrator.  
						

							Glossary 
Mailbox extension 
number 
Mailbox management 
Menu 
Message delivery redial 
Message manager 
Message retention time 
Message retrieval order 
Message transfer 
Message waiting lamp 
Message waiting 
notification 
Modem 
Non-subscriber 
The individual extension number of a subscriber’s mailbox. 
Allows a subscriber to alter the settings for his or her mail- 
box. E.g. change some aspect of a guest account. 
A list of choices from which the user can select by using the 
telephone number keys or keyboard of a data terminal. 
If the line is busy or there is no answer when the VPS 
makes an external delivery call, the subscriber can instruct 
the VPS to make up to a maximum of 16 retries. 
The person who takes care of the general delivery mailbox, 
recording of company greetings and voice prompts, also 
responsible for transferred calls by the VPS to his or her 
extension number. 
The amount of time the system will store a message before 
it is automatically erased. 
Either Last In First Out (LIFO) or First In First Out 
(FIFO) to determine in which order messages will be 
played to a subscriber. 
A subscriber can reroute a message he or she has received 
to another subscriber’s mailbox. An additional comment 
can be added to this message. Private messages cannot be 
transferred. 
A light on an extension phone that will be lit when the 
subscriber owning the phone has new messages pending. 
If the System Manager has so authorized, a subscriber can 
be called each day at a specified time or whenever a mes- 
sage is recorded to notify him or her of unplayed messages 
left in his or her mailbox. 
Mo-dulator Dem-odulator. A device used for converting 
digital computer signals into audio signals to be sent for 
communication purposes over the telephone network. 
A caller to the VPS who does not own a mailbox (and does 
not have a guest mailbox). 
G-l-4 
Glossary Subscribers & Non-subscribers  
						

							Glossary 
Notification method 
Operator 
Owner’s name 
Password 
Personal bulletin message 
Personal bulletin number 
Personal greeting 
Personal group 
distribution list 
Playback speed 
Port 
Pound sign 
Private message 
Prompt 
Remote administration See Message waiting notification. The subscriber is con- 
tacted by the VPS via a message waiting lamp, an outside 
call or a pager. 
The person to whom the VPS refers some calls for answers 
to questions. This can be the Message Manager. 
A voice recording by the user of his/ her name which will 
be played by the VPS when a reference is made to that 
mailbox, e.g. because of message transfer. 
A number chosen by a subscriber or a manager to protect 
access to his or her mailbox. See also Guest password. 
A message recorded by a subscriber on the personal bulle- 
tin board which he or she has been assigned to use. 
The number ( 1 to 16 ) given to each personal bulletin 
board that is to be assigned for use by a subscriber. 
A brief personal message the caller hears first when he or 
she accesses the subscriber’s mailbox. 
Used for sending a message to a personal group of 40 or 
less VPS subscribers. See System Group Distribution List. 
The VPS allows the subscriber to select normal or acceler- 
ated playback speed. 
An interface between the telephone line and the VPS. 
The [#] key on the telephone keypad. 
A message which is specified to be read by only one VPS 
user and which can be password protected. This message 
type cannot be forwarded. 
A prerecorded list of options or a guidance message played 
to the user from which he or she can select using the tele- 
phone keypad. 
By using an optional modem card or admodem, the admin- 
istration of the VPS with a data terminal can be performed 
via telephone line. 
Subscribers & Non-subscribers Glossary G-l-5  
						

							, 
Glossary 
Review 
Rewind 
Rotary telephone 
Scanning messages 
Setup mailbox 
Special feature 
authorization 
Subscriber 
Subscriber services 
System group distribution 
list 
System manager 
System parameters 
System reports Playing back a message to check some detail is correct. 
When selected, this feature will playback the last 4 seconds 
of the message you are currently listening to. 
A common telephone calling device which makes and 
breaks the loop provided by the instrument, thus transmit- 
ting the digits of the called telephone subscribers number 
to the exchange. See Touch-tone telephone. 
A method which allows subscribers to listen to only the 
first 4 seconds of each of their messages to gain informa- 
tion about the sender. 
To create a mailbox for a new subscriber. This action is 
performed by the System Administrator or the System 
Manager. 
Permission given by the System Administrator or the Sys- 
tem Manager for a subscriber to use a VPS facility not 
normally available to other users, e.g. personal bulletin 
board. 
A person who has an account (mailbox) with the VPS and 
to which messages can be sent and received to and from his 
or her mailbox. 
All the facilities available to a VPS system subscriber. E.g. 
message receiving, confirming message receipt, mailbox 
management. 
A list of subscribers held in VPS for use by subscribers 
wishing to make group deliveries of messages. Subscribes 
can also have their own personal group distribution lists. 
The person in charge of coordinating the VPS system to 
ensure that it operates efficiently and effectively. 
System statistics which are initially prerecorded at the fac- 
tory and which determine for example system communica- 
tion, operators extension number etc. 
A statistical report available through’ keyboard operation 
to the System Administrator. 
G-l-6 
Glossary Subscribers & Non-subscribers  
						

							,’ Glossary 
System usage report Gives statistical data on a variety of VPS usages, e.g. disk 
usage, port usage and mailbox usage, requested by the Sys- 
tem Administrator or the System Manager. 
_.._! 
,_ : 
_: -4 
1 Tone A pulse that indicates that the user’s voice will be recorded 
until he or she takes some action. E.g. pressing the 0 key. 
Touch-tone telephone Bell system method of providing push-button dialing using 
dual-tone multi-frequency signalling (DTMF). See Rotary 
telephone. 
Urgent message The VPS tries to deliver a message immediately after 
recording it. 
Voice mail A general term used for messages recorded digitally over 
the phone by one person for communication with another 
person or persons. 
Voice prompt A recorded message instructing the user to do something. 
The prompts are either the ones set at the factory (system 
prompts) or have been changed by the Message Manager 
(user prompts). 
Wild card character E.g. the pound ( # ) sign. A character used to represent all 
characters when a mailbox number is requested of which 
one character is not known, 12#4, could be either 12 14 or 
1224, etc. 
Work sheets Used for manual recording of the VPS system data for 
future reference in setting parameters to the VPS. 
Subscribers & Non-subscribers Glossary G- 1-7