Panasonic Kx-Tvp150 Voice Processing System Guide

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a 
Initial Service 
What the Initial Service 
does for you: 
:. 
The VPS’s main job as Automated Attendant is to transfer 
your call to the extension you want. You can ask the Auto- 
mated Attendant to call the intended person anytime - 
the Automated Attendant is always on the job! 
Call Transfer (See 2.2.1) 
Department Dialing (See 2.2.2) 
Listening to the Bulletin Board Message (See 2.2.3) 
Call Holding (See 2.3.1) 
Interview Service (See Chapter 4) 
There are following three ways to reach the Automated 
Attendant Service. 
1. Service Access Commands 
Press [#] and [S] ([T]) at any time. 
2. 
Automated Attendant Port 
Dial an extension number which is connected to the 
Automated Attendant Service. 
3. 
Custom Service 
At a Custom Service Top Menu, press the key which 
is assigned to the Automated Attendant Service in 
advance. 
When you reach the Automated Attendant Service, you 
will initially hear the following Automated Attendant 
prompt: 
Please enter the extension of the person for whom you 
wish to call. 
To enter by name, please press a pound sign and (I]. 
For department dialing, press star. 
To listen to the bulletin board message, press [I], fol- 
lowed by a pound sign. 
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Initial Service 
2.2.1 Call Transfer 
In order to be connected with someone, you must first 
contact the Automated Attendant through the VPS to 
receive the necessary instructions. This is required regard- 
less of whether you are calling from within or without the 
system. 
The VPS will then ask you to enter the extension number 
of the intended party. What should you do if you do not 
know their extension number? No problem, you can enter 
the first 4 letters of the Mailbox owner’s last name instead. 
To carry out the Call Transfer: 
Now you have heard the following Automated Attendant 
prompt: 
Please enter the extension of the person for whom you 
wish to call, followed by a pound sign. 
To enter by name, please press a pound sign now. 
For department dialing, press star. 
To listen to the bulletin board message, press [l], fol- 
lowed by a pound sign. 
You can specify the destination of your call by entering the 
extension number or by entering the name. 
Using the extension 
number 
(Intended Person’s 1 
Ext. No.) Enter the extension number. 
The VPS connects you to the extension. 
Note: You may be asked for your name by the VPS. 
If you hear the following prompt, Incomplete Call service 
will be provided. (See 2.3 Incomplete Call Service) 
. 
Sorry, no one is available to answer the call. 
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							22 l Initial Service 
Using the primary initials 
1 Press [#I. 
u # You will hear the prompt: 
Please enter the first 3 or 4 letters of the person’s lust 
name. 
For the letter IQ’, press [7/. For the letter ‘Z’, press [9]. 
(Last Name’s First 4 2 
Letters) Enter the first 4 letters of the intended person’s last name. 
pJigp-JI’s”i 
The VPS will tell you the name of the first member speci- 
fied by that name. 
You will hear the prompt: 
The extension number . is for . . . . . . I 
IJ‘ this is the person you wish to cull, press [I]. 
Otherwise, press [2]. 
To try uguin, press [J1: J. 
1 
cl 
3 If that is the desired name, press [l]. 
1 
Note: 
If you wish to skip that name, continue pressing [2] until 
you find the name that you want. When found, select by 
pressing 
[ 11. 
The VPS connects you to the extension of that person. 
Note: You may be asked for your name by the VPS. 
If you hear the following prompt, the Incomplete Call Ser- 
vice will be provided. (See 2.3 Incomplete Call Service) 
Sorry, no one is uvailuble to unswer the cull. 
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22 
0 Initial Service 
2.2.2 Department Dialing 
As some extension numbers can be very long, this can be a 
problem when you need to call a certain extension with an 
urgent message. Rather than having to search through 
your papers for the correct extension number, you can use 
the Department Dialing function. 
By pressing [*I after the initial prompt, you will be pre- 
sented with the Department Dialing menu. Proceed to 
enter whichever number between one and nine that the 
Message Manager has assigned to the extension. There is a 
limit of nine numbers (and consequently, nine extensions) 
that can be assigned, and this must be done prior to an 
actual Department Dial call. 
Note: See Chapter 5 Message Manager’s Guide in the Manager’s 
Guide on how to set Department Dialing. 
To carry out Department Dialing: 
Now you have heard the following Automated Attendant 
prompt: 
Please enter the extension of the person for whom you 
wish to call, followed by a pound sign. 
To enter by name, please press a pound sign now. 
For department dialing, press star. 
To listen to the bulletin board message, press [I], fol- 
lowed by a pound sign. 
([*I + Department 2 
Dial) Press [*I, then enter the number assigned to the extension. 
Note: If you wish to call the operator for help in contacting 
someone, press [*I after the prompt, then [O]. 
If you want to exit from the Department Dialing menu 
instead of entering the number, press [*I again. 
, 
The VPS connects you to the extension of that person. 
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Initial Service 
Note:  You may be asked  for your  name  by the  VPS. 
If  you  hear  the following  prompt, the Incomplete  Call Ser- 
vice  will be provided.  (See 2.3 Incomplete  Call Service) 
Sorry,  no one  is available  to answer  the call. 
2.2.3  Listening  to the  Bulletin  Board Message 
An outside  caller who contacts  the VPS  will hear  the Bul- 
letin  Board  message.  This message  can also  be heard  by 
directly  accessing  the Automated  Attendant port. 
Now  you have  heard  the following  Automated  Attendant 
prompt: 
Please  enter the extension  of the  person  for whom  you 
wish  to call,  jbllowed  by a pound  sign. 
To  enter  by name,  please  press a pound  sign now. 
For  department  dialing, press star. 
To  listen  to the  bulletin  board message,  press [I], jbl- 
lowed  by a pound  sign. 
q I#I 1 Press [l] to listen  to the  Bulletin  Board message. 
You  can listen  to your  desired  information  by pressing  the 
appropriate  key from  the announced  prompt. (See Chapter 
3  Bulletin  Board Service) 
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							23 0 
Incomplete Call Service _ 
The VPS directs you to Incomplete Call Service when the 
extension you wish to reach is either busy or not answer- 
ing. 
What Incomplete Call 
Service does for you: 
- Call Holding (See 2.3.1) 
- Message Recording (See 2.3.2) 
- 
Call Transfer to Alternate Extension (See 2.3.3) 
- 
Listening to the Personal Bulletin Board Service 
(See 2.3.4) 
- Calling Another Extension (See 2.3.5) 
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2.3.1 Call Holding 
If the extension is busy when the VPS tries to connect you 
to it, your call will go to the Call Holding category of 
Incomplete Call Service. 
If the line is busy, you will hear the prompt: 
Sorry, this line is busy. 
. . . other people are waiting to connect. 
If you would like to hold, press [I]. 
Otherwise, press [2]. 
q .,pFJ 2 
Press [l] to go on hold. 
Press [2] if you do not wish to wait. 
You are then free to take another course of action. 
You will hear the prompt: 
To leave a message, press [I] 
!f your message is urgent, press [2 J 
To listen to (I message from this party, press [3/ 
The VPS will call the extension automatically at 15 second 
intervals. Other callers also on hold for the same extension 
will be waiting according to the order in which they called. 
Note: If you want to press [l], see 2.3.2 Message Recording. 
If you want to press [3], see 2.3.4 Listening to the Personal 
Bulletin Board. 
If you press [2], see 2.3.3 Call Transfer to Alternate Exten- 
sion. 
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Incomplete Call Service _ 
2.3.2 Message Recording 
When you can’t get a message through to your intended 
person. This message is recorded in the person’s mailbox, 
to be retrieved later. If the person you call doesn’t have a 
mailbox, the message will be left in the General Delivery 
Mailbox. If the called person has prepared an interview, 
you will be given these questions instead of leaving a mes- 
sage. (See Chapter 4 Interview Service) 
To leave your message 
when the line isn’t 
available: 
1 The line you want is not available. 
You will hear the prompt: 
Sorry, no one is available to answer the call. 
To leave a message, press [l]. 
IJ’your message is urgent, press (21. 
To listen to a message jYom this party, press [3]. 
cl 
2 Press [I]. 
1 
Note: If you receive the following prompt: 
Sorry, there is no space for recording in this mailbox. 
You will exit from this menu. Try again to call the VPS, 
then call the operator for help. 
3 Hear the personal greeting of the party. 
Then you will hear the prompt: 
Please leave me a message at the tone. 
To pause and restart recording, press [2]. 
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Incomp 
Note: 
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ABC 
cl 2 
4 
Note: 
5 
6 
Note: 
!ete Call Service 
If you called the VPS from a rotary telephone or you have 
no input, you will hear the prompt: 
Please leave me a message at the tone. s 
To cancel your message, press [*J, if you have a touch- 
Leave a message at the tone. 
During recording you can pause it by pressing [2]. To con- 
tinue recording, press [2] again. 
At the end of the message, press [l]. 
You will hear the prompt: 
To review, press [I J. 
To accept, press [2/. 
To record a new one, press [3]. 
To add, press [4]. 
To erase and exit, press [JI: J. 
Press [2] to accept the message. 
If you want to change this message, go to Step 6’. 
You will hear the prompt: 
Then, you will hear the prompt: 
I Your recording has been accepted. I 
If this is an urgent message, press [l J. 
Otherwise, press [2 J. 
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							23 l Incomplete Call Service - 
7 Press [l] or [2]. 
You will hear the prompt: 
If this is N private message, press (I]. 
Otherwise, press [2]. 
I I 
Press [l] or [2]. 
To change the message 
after recording: 
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1 
9 Then hang up. 
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1 
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You will hear the prompt: 
To review, press [I J. 
To accept, press [2]. 
To record a new one, press (31. 
To add, press [4]. 
To ernse and exit, press [e]. 
7’ Press [3] if you want to change the message you just 
recorded (proceed to Step 
3). 
or 
Press [4] to add another message (proceed to Step 3). 
or 
Press [l] to listen to the message you just recorded. 
After reviewing the message, you will hear the prompt in 
Step 6’ and you can select other features. 
Press [*I to erase the recorded message and exit. 
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