Vodavi Starplus Triad S Description Manual
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KEY STATION FEATURESVoice Mail Groups (VM)2-55 the attendant. Up to eight voice mail groups containing up to eight Voice Mail stations can be configured in the system. Each station interfaces with a port on the Single Line Interface Board (SLIB). Each voice mail station can be shared by a number of actual users. A CO Line/Single Line Interface Board (CSIB) is required when utilizing the Triad-S system Voice Mail In-Band integration, Additionally, calls that are transferred from aVoice Mail group do NOT recall to the VM group. Instead, the call recall to the attendant station. If no attendant station is programmed in the system, the call continues to recall this station. This is useful for Voice Mail systems that only provide unsupervised transfer capability. By default, all Voice Mail stations are placed into Pick-Up Group 1. You may need to change the default setting. Disconnect Signal To avoid Voice Mail ports from being unavailable as a result of CO line callers abandoning the call or not exiting the VM system properly, a disconnect signal is provided to notify the VM system that a CO or intercom caller hung up or abandoned the call. Silence is provided to the VM port followed by busy tone to aid the VM system to recognize that an intercom caller has abandoned the call. In-Band Signaling Integration The Triad-S system allow programming so that if a station programmed to receive incoming CO line ringing is forwarded to Voice Mail, they may have incoming callers routed directly into their stations voice mail box through the use of In-Band signaling. Alternately, incoming CO lines can be programmed to ring directly into the Voice Mail system. In this case, callers are answered by the Voice Mail or Auto Attendant Main greeting. Incoming CO callers can be call forwarded into Voice Mail automatically, if a Preset Forward Destination is programmed for that CO line and the same CO line programmed to ring at one station. Additionally, CO lines programmed to ring at an attendant station call forward into the Voice Mail system (if programmed to ring at one attendant station) and presented to the main greeting (not the attendant stations mail box) even when ID digits are enabled. ~~~~ LCD Message(s) Indication t -:.. ~:‘~,:‘1iS:iThis feature presents the number of new Voice Messages to users on their LCD display. The new VM LCD message on the keyset takes priority over Forward, DND, Messages, and idle displays. Ringing, Recalling, Outgoing Calls, and current call operation displays override the VM message display for the duration of the call or operation. STARPLUS Triad-S Product Description Manual Issue 1 - December 1998
KEY STATION FEATURES Voice Mail Groups (VM)Message Waiting Indication When Voice Mail receives a voice message for a user who has a station on the Triad-S system, the VM connected to the system can leave a message indication at the VM users station. When the station retrieves their mail, the VM system can cancel the message waiting indication left at a station via a VM port. The message waiting indication displays on the programmed Voice Mail (group) button, If such a button was not programmed, a voice mail message waiting indication displays on the MSG WAIT button as a normal message waiting signal. Tone Mode Calling Option Voice mails systems and/or Automated Attendants can utilize the Calling Station Tone Mode option, This is useful when using supervised transfer or call screening options on voice mail or auto attendant(s) requiring ring back tone for proper call handling. Transf et-/Forward This feature allows Voice Mail calls, upon reaching a forwarded to VM station, to forward back into the Voice Mail unit. This is useful when VM ports are used as Auto Attendant and VM ports. This feature can be enabled/disabled for all VM groups. Transfer with ID Digits This feature provides an attendant or station user a way to transfer a caller directly into a voice mail box. This allows the station identification digits to be entered by the transferring party. Using this feature, a caller can be transferred to a voice mail box when 1) a station user on the system is not forwarded to VM, or 2) the destination voice mail box owner is not a station user. CO trunks and internal calls may be transferred into voice mail using this feature. If no voice mail ID digits are dialed by the transferring station, the identification digits of the transferring station are sent to the voice mail. This feature allows dialing of digits 0000-9999 when using the VM with ID feature. This allows, on a per station basis, the ID number that is sent to Voice Mail to be flexible. By default, the station number is sent to the Voice Mail system. In database programming, there is a field to insert a 4-digit entry (0000-9999) that can be sent to the Voice Mail system instead of the station number. This is useful when a station user manually transfers a caller to a mailbox. issue I- December 1998STARPLUS Triad-S Product Description Manual
KEY STATION FEATURESVolume Control Bar2-57 Volume Control Bar The volume control bar on the Digital Key Terminal is located below the keypad. It controls ringing, handset, F-: and speakerphone volumes. . . 4..--I STARPLUS Triad-S Product Description Manual issue I - December 1998
. .2-58 KEY STATION FEATURESVolume Control BarFEATURE iCOUNT CODESVERIFIED ACCOUNT CODES ANSWERING MACHINE EMULATIONATTENDANT RECALL AUTOMATIC CALL BACK TIMERAUTOMATIC CALL DISTRIBUTION (ACD) Agent Positions Alternate ACD Group Assignment ACD Group Member Status Guaranteed Message Announcement Incoming CO Direct RingingNo-Answer Recall Timer No-Answer Retry Timer Overflow Station AssignmentsOverflow Station Forwarding PC/ACD Interface Trace Recorded Announcements (RAN) Supervisor Positions Supervisor/Agent Calls in Queue DisplayWrap-Up Timer Per ACD Group AUTOMATIC LINE ACCESS AUTOMATIC NIGHT SERVICE AUTOMATIC PAUSE INSERTION AUTOMATIC PRIVACY AUTOMATIC SELECTION EACKGROUND MUSIC BATTERY BACK-UP (Memory) BUSY LAMP FIELD (BLF)N = No Additional Equipment RequiredSTD ACDADDITIONAL PKG PKGEQUIPMENT .. N. . N. .VM System ..N. . N. N. N . N . N. N. N. N. N. N. N. N. N. N. N . . N. . N. . N .. N. . N ..Music Source.. N. . NTable 2-2: Key Station Features/Software Packages Issue 7 - December 1998STARPLUS Triad-S Product Descrjption Manual
KEY STATION FEATURESVolume Control BarFEATURE :ALL ANNOUNCE - PRIVACY CALL BACK CALL COST DISPLAY FEATURE CALL COVERAGE FEATURE CALL FORWARD: PRESET ACD Groups Hunt GroupsOff-Net Per CO Line Stations UCD Groups VM Groups CALL FORWARD: STATION All Calls Busy Busy/No Answer Follow-Me No AnswerOff-Net CALL PARK CALL PICKUP Directed Call Pick-Up Group Pick-Up CALL TRANSFERCALLER ENTERED ICLID DIGITS CALLER ID NAME/NUMBER OPTION CALLING STATION TONE MODE OPTION CAMP-ON CAMP-ON RECALLCANNED TOLL RESTRICTION N = No Additional Equipment RequiredSTDACD ADDITIONAL PKG PKGEQUIPMENT .. N .. N .. N .. N . N . . N .. N.. N ..N .. N . VM System. . N .. N .. N .. N. . N . . N. . N . . N .. N .. N . N. . N. . N .. N .. N. . NTable 2-2: Key Station Features/Software Packages (Continued) STARPLUS Triad-S Product Description ManualLssue I- December 1998
I -... _- -.2-60KEY STATION FEATURES Volume Control BarFEATURESTDACD ADDITIONAL PKGPKG EQUIPMENT CENTREX COMPATIBILITY Flex Button Programming..NOff-Hook Preference .. NPrivate Line Appearance. . NProgrammable Flash Timer.. NProgramming ‘%“, ‘I#“, and Hook-Flashes into Speed Dial..NCENTREWPBX TRANSFERl .N CHAINING SPEED BINS.. N CO LINE ACCESS..N CO LINE CLASS OF SERVICE..NCO LINE CONTROL (Contact). . Ancillary Relay CO LINE GROUPS. . NCO LINE IDENTIFICATION ..NCO LINE INCOMING RINGING ASSIGNMENTl .N CO LINE LOOP SUPERVISION.. NCO LINE QUEUING.. NCO LINE RINGING OPTIONS.. NCO RING DETECT .. N CONFERENCE Multi-Party Conference. . NUnsupervised Conference ..N CONFERENCE ENABLE/DISABLE..N :ATABASE PRINTOUT (Dump). .PCfierminaVMlSU DATABASE UPLOAD/DOWNLOAD..Printer/Terminal/MEA DAY/NIGHT CLASS OF SERVICE (COS). .Printer/Terminal DEFAULT BUTTON MAPPING. . N DIAL BY NAME..N DIAL PULSE SENDING. .NDIALING PRIVILEGES. . N hl = hln Arlr(itinn~l Fmhvnnnt Rnnlh-dI. - I.” r\““ILI”IIUS byuymIIL.mm. m.“ywl””J Table 2-2: Key Station Features/Software Packages (Continued) Issue 1 - December 1998STARPLUS Triad-S Product Description Manual
KEY STATION FEATURESVolume Control Bar2-61 FEATURE FEATURE DIRECT INWARD SYSTEM ACCESS (DISA) CO Line Group Access DISA Call Forwarding Programmable Access Station Access Trunk-to-TrunkDIRECT STATION SELECTION DIRECT TRANSFER MODE DIRECTED CALL PICK-UP ACD/UCD Groups StationDIRECTORY DIALING DISABLE OUTGOING CO LINE ACCESSDISTINCTIVE RINGING (User Selectable) DISTINCTIVE RINGING ON CO LINES DO NOT DISTURB One-Time Do Not Disturb DTMF SENDING EMERGENCY TRANSFEREND-TO-END SIGNALING EXCLUSIVE HOLD EXECUTIVE OVERRIDE EXECUTIVE/SECRETARY TRANSFEREXTERNAL NlGliT RINGING E FLASH FLASH ON INTERCOM FLASH RATES (Programmable) FLASH WITH SPEED DIALN = No Additional Equipment RequiredSTDACDADDITIONAL PKG PKGEQUIPMENT ..DTMF Rcvr . . N .. N .. N .. N. . N. . N .. N. . N. . N .. N .. N . . N. . N .. N . . N. . PFTlJh 2v ..N .. N. . N .. N .. Paging Equip. ..N .. N.. N .. NTable 2-2: Key Station Features/Software Packages (Continued) STARPLUS Triad-S Product Description ManualIssue I - December 1998
KEY STATION FEATURESVolume Control BarFEATURE FLEXIBLE ATTENDANT FLEXIBLE BUTTON ASSIGNMENT FLEXIBLE INTER-DIGIT TIMEOUT FORCED ACCOUNT CODES FORCED LEAST COST ROUTING (LCR) FORWARD OVERRIDE cu GROUP CALL PICK-UP GROUP LISTENINGSTD ACDADDITIONAL PKGPKG EQUIPMENT ..N .. 24-Btn/l2-Btn.. N. . N.. N . . N HEADSET COMPATIBILITY HEADSET MODEHEARING AID COMPATIBILE HOLD PREFERENCEHOLD RECALL HOT KEYPAD FEATUREHOT LINE/RING DOWN HUNT GROUPS Hunt Group Chaining Pilot Hunting Station HuntingHeadset N N N N N N N N N ! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ICLID FEATURE Calling Number/Name Display Incoming Number/Name for SMDR RecordsUnanswered Call Management IDLE SPEAKER MODEINCOMING CO CALL TRANSFER INCOMING CO LINES OFF-NET FORWARD(via Speed Dial) INTERCOM BUTTONS N = No Additional Equipment Required 1 MISU Exec Keyset Exec Keyset Exec Keyset N N N NTable 2-2: Key Station Features/Software’Packages (Continued) issue 1 - December 1998STARPLUS Triad-S Product Description Manual
KEY STATION FEATURESVolume Control Bar 2 -63FEATURESTDACDADDITIONAL PKG PKGEQUIPMENT INTERCOM CALLING . NINTERCOM SIGNALING SELECT .. N K KEYSET MODE I*, I ..CTI Box KEYSET SELF TEST. .24-Btn/l2-Btn :AST NUMBER REDIAL (LNR).. N LCD INTERACTIVE DISPLAY. .Exec KeysetLEAST COST ROUTING (LCR) 3-Digit Table..N 6-Digit Table (Office Codes)..N Daily Start Time Tables..NDefault LCR Database ..N Exception Tables.. N Insert/Delete Tables.. NLCR Routing for Toll Information. . N Route List Tables.. N Weekly Time Tables..N LOCAL NUMBER/NAME TRANSLATION TABLEl.N LOOP BUTTON CO LINE ACCESS..N MAILBOX f3unoN.. N MEET ME PAGE..N MESSAGE WAITING..N MESSAGE WAITING REMINDER TONE.. N MESSAGES - PERSONALIZED Custom Messages.. NDate and Time Entry to Personalized . Messages.N Personalized Message Code on a Flex Key..N Scrollable Canned Messages..Music SourceN = No Additional Equipment Required Table 2-2: Key Station Features/Software Packages (Continued) S JARPLUS Triad-S Product Description ManualIssue I- December 1998
2-64KEY STATION FEATURESVolume Control BarFEATURE MUSIC ON HOLD MUTE KEY :AME IN DISPLAY NAME/NUMBER DISPLAY AT IDLE NIGHT SERVICE FEATURE NIGHT SERVICE MODE Automatic Night Mode Operation External Night Ringing Manual OperationNight Class of Service (COS) Night Ringing AssignmentsUniversal Night Answer (UNA) Weekly Night Mode Schedule %FF-HOOK PREFERENCE Auto Feature Access Auto Line Access Hot Line/Ring Down Intercom AccessUser Programmable Preference OFF-HOOK SIGNALING OFF-HOOK VOICE OVER (OHVO)ONE-TOUCH RECORDING ON-HOOK DIALING ON-LINE PROGRAMMING FAGEIRELAY corrrRoL PAGING External Paging Internal PagingN = No Additional Equipment RequiredSTDACD ADDITIONAL PKG PKGEQUIPMENT .. N .. N. . Exec Keyset ..Exec Keyset ..N. . N .. N. . N.. Nl .N .. N.. N .. N .. N. . N .. N. . N.. N. . N. . N.. N. . N. . . .Paging Equip. . Table 2-2: Key Station Features/Software Packages (Continued) lssue 1 - December 1998STARPLUS Triad-S Product Description Manual