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Vodavi Starplus Triad S Description Manual

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    							KEY STATION FEATURESVoice Mail Groups (VM)2-55
    the attendant. Up to eight voice mail groups containing up to eight Voice Mail stations can be configured in
    the system. Each station interfaces with a port on the Single Line Interface Board 
    (SLIB). Each voice mail
    station can be shared by a number of actual users. A CO Line/Single Line Interface Board (CSIB) is required
    when utilizing the Triad-S system Voice Mail In-Band integration,
    Additionally, calls that are transferred from 
    aVoice Mail group do NOT recall to the VM group. Instead, the
    call recall to the attendant station. If no attendant station is programmed in the system, the call continues to
    recall this station. This is useful for Voice Mail systems that only provide unsupervised transfer capability.
    By default, all Voice Mail stations are placed into Pick-Up Group 1. You
    may need to change the default setting.
    Disconnect Signal
    To avoid Voice Mail ports from being unavailable as a result of CO line callers abandoning the call or not
    exiting the VM system properly, a disconnect signal is provided to notify the VM system that a CO or intercom
    caller hung up or abandoned the call. Silence is provided to the VM port followed by busy tone to aid the VM
    system to recognize that an intercom caller has abandoned the call.
    In-Band Signaling Integration
    The Triad-S system allow programming so that if a station programmed to receive incoming CO line ringing
    is forwarded to Voice Mail, they may have incoming callers routed directly into their stations voice mail box
    through the use of In-Band signaling. Alternately, incoming CO lines can be programmed to ring directly into
    the Voice Mail system. In this case, callers are answered by the Voice Mail or Auto Attendant Main greeting.
    Incoming CO callers can be call forwarded into Voice Mail automatically, if a Preset Forward Destination is
    programmed for that CO line and the same CO line programmed to ring at one station. Additionally, CO lines
    programmed to ring at an attendant station call forward into the Voice Mail system (if programmed to ring at
    one attendant station) and presented to the main greeting (not the attendant stations mail box) even when
    ID digits are enabled.
    ~~~~ LCD Message(s) Indication
    t -:.. ~:‘~,:‘1iS:iThis feature presents the number of new Voice Messages to users on their LCD display. The new VM LCD
    message on the 
    keyset takes priority over Forward, DND, Messages, and idle displays. Ringing, Recalling,
    Outgoing Calls, and current call operation displays override the VM message display for the duration of the
    call or operation.
    STARPLUS Triad-S Product Description Manual
    Issue 1 - December 1998 
    						
    							KEY STATION FEATURES
    Voice Mail Groups (VM)Message Waiting Indication
    When Voice Mail receives a voice message for a user who has a station on the Triad-S system, the VM
    connected to the system can leave a message indication at the VM users station. When the station retrieves
    their mail, the VM system can cancel the message waiting indication left at a station via a VM port.
    The message waiting indication displays on the programmed Voice Mail (group) button, If such a button
    was not programmed, a voice mail message waiting indication displays on the MSG WAIT button as a
    normal message waiting signal.
    Tone Mode Calling Option
    Voice mails systems and/or Automated Attendants can utilize the Calling Station Tone Mode option, This is
    useful when using supervised transfer or call screening options on voice mail or auto attendant(s)
    requiring ring back tone for proper call handling.
    Transf et-/Forward
    This feature allows Voice Mail calls, upon reaching a forwarded to VM station, to forward back into the Voice
    Mail unit. This is useful when VM ports are used as Auto Attendant and VM ports. This feature can be
    enabled/disabled for all VM groups.
    Transfer with ID Digits
    This feature provides an attendant or station user a way to transfer a caller directly into a voice mail box.
    This allows the station identification digits to be entered by the transferring party. Using this feature, a caller
    can be transferred to a voice mail box when 
    1) a station user on the system is not forwarded to VM, or 2)
    the destination voice mail box owner is not a station user. CO trunks and internal calls may be transferred
    into voice mail using this feature. If no voice mail ID digits are dialed by the transferring station, the
    identification digits of the transferring station are sent to the voice mail.
    This feature allows dialing of digits 0000-9999 when using the VM with ID feature. This allows, on a per
    station basis, the ID number that is sent to Voice Mail to be flexible. By default, the station number is sent
    to the Voice Mail system. In database programming, there is a field to insert a 4-digit entry (0000-9999)
    that can be sent to the Voice Mail system instead of the station number. This is useful when a station user
    manually transfers a caller to a mailbox.
    issue I- December 1998STARPLUS Triad-S Product Description Manual 
    						
    							KEY STATION FEATURESVolume Control Bar2-57
    Volume Control Bar
    The volume control bar on the Digital Key Terminal is located below the keypad. It controls ringing, handset,
    F-:
    and speakerphone volumes.
    . . 
    4..--I
    STARPLUS Triad-S Product Description Manual
    issue I - December 1998 
    						
    							. .2-58
    KEY STATION FEATURESVolume Control BarFEATURE
    iCOUNT CODESVERIFIED ACCOUNT CODES
    ANSWERING MACHINE EMULATIONATTENDANT RECALL
    AUTOMATIC CALL BACK TIMERAUTOMATIC CALL DISTRIBUTION (ACD)
    Agent Positions
    Alternate ACD Group Assignment
    ACD Group Member Status
    Guaranteed Message Announcement
    Incoming CO Direct RingingNo-Answer Recall Timer
    No-Answer Retry Timer
    Overflow Station AssignmentsOverflow Station Forwarding
    PC/ACD Interface Trace
    Recorded Announcements (RAN)
    Supervisor Positions
    Supervisor/Agent Calls in Queue DisplayWrap-Up Timer Per ACD Group
    AUTOMATIC LINE ACCESS
    AUTOMATIC NIGHT SERVICE
    AUTOMATIC PAUSE INSERTION
    AUTOMATIC PRIVACY
    AUTOMATIC SELECTION
    EACKGROUND MUSIC
    BATTERY BACK-UP (Memory)
    BUSY LAMP FIELD (BLF)N = No Additional Equipment RequiredSTD
    ACDADDITIONAL
    PKG
    PKGEQUIPMENT
    ..
    N.
    .
    N.
    .VM System
    ..N.
    .
    N.
    N.
    N
    .
    N
    .
    N.
    N.
    N.
    N.
    N.
    N.
    N.
    N.
    N.
    N.
    N
    .
    .
    N.
    .
    N.
    .
    N
    ..
    N.
    .
    N
    ..Music Source..
    N.
    .
    NTable 2-2: Key Station Features/Software Packages
    Issue 7 - December 1998STARPLUS Triad-S Product Descrjption Manual 
    						
    							KEY STATION FEATURESVolume Control BarFEATURE
    :ALL ANNOUNCE - PRIVACY
    CALL BACK
    CALL COST DISPLAY FEATURE
    CALL COVERAGE FEATURE
    CALL FORWARD: PRESET
    ACD Groups
    Hunt GroupsOff-Net
    Per CO Line
    Stations
    UCD Groups
    VM Groups
    CALL FORWARD: STATION
    All Calls
    Busy
    Busy/No Answer
    Follow-Me
    No AnswerOff-Net
    CALL PARK
    CALL PICKUP
    Directed Call Pick-Up
    Group Pick-Up
    CALL TRANSFERCALLER ENTERED 
    ICLID DIGITS
    CALLER ID NAME/NUMBER OPTION
    CALLING STATION TONE MODE OPTION
    CAMP-ON
    CAMP-ON RECALLCANNED TOLL RESTRICTION
    N = No Additional Equipment RequiredSTDACD
    ADDITIONAL
    PKG
    PKGEQUIPMENT
    ..
    N
    ..
    N
    ..
    N
    ..
    N
    .
    N
    .
    .
    N
    ..
    N..
    N
    ..N
    ..
    N
    .
    VM System.
    .
    N
    ..
    N
    ..
    N
    ..
    N.
    .
    N
    .
    .
    N.
    .
    N
    .
    .
    N
    ..
    N
    ..
    N
    .
    N.
    .
    N.
    .
    N
    ..
    N
    ..
    N.
    .
    NTable 2-2: Key Station Features/Software Packages (Continued)
    STARPLUS Triad-S Product Description ManualLssue I- December 1998 
    						
    							 I  -...
    _- -.2-60KEY STATION FEATURES
    Volume Control BarFEATURESTDACD
    ADDITIONAL
    PKGPKG
    EQUIPMENT
    CENTREX COMPATIBILITY
    Flex Button Programming..NOff-Hook Preference
    ..
    NPrivate Line Appearance.
    .
    NProgrammable Flash Timer..
    NProgramming 
    ‘%“, ‘I#“, and Hook-Flashes into
    Speed Dial..NCENTREWPBX TRANSFERl
    .N
    CHAINING SPEED BINS..
    N
    CO LINE ACCESS..N
    CO LINE CLASS OF SERVICE..NCO LINE CONTROL (Contact).
    .
    Ancillary Relay
    CO LINE GROUPS.
    .
    NCO LINE IDENTIFICATION
    ..NCO LINE INCOMING RINGING ASSIGNMENTl
    .N
    CO LINE LOOP SUPERVISION..
    NCO LINE QUEUING..
    NCO LINE RINGING OPTIONS..
    NCO RING DETECT
    ..
    N
    CONFERENCE
    Multi-Party Conference.
    .
    NUnsupervised Conference
    ..N
    CONFERENCE ENABLE/DISABLE..N
    :ATABASE PRINTOUT (Dump).
    .PCfierminaVMlSU
    DATABASE UPLOAD/DOWNLOAD..Printer/Terminal/MEA
    DAY/NIGHT CLASS OF SERVICE (COS).
    .Printer/Terminal
    DEFAULT BUTTON MAPPING.
    .
    N
    DIAL BY NAME..N
    DIAL PULSE SENDING.
    .NDIALING PRIVILEGES.
    .
    N
    hl = hln Arlr(itinn~l Fmhvnnnt Rnnlh-dI. - I.” r\““ILI”IIUS byuymIIL.mm. m.“ywl””J
    Table 2-2: Key Station Features/Software Packages (Continued)
    Issue 1 - December 1998STARPLUS Triad-S Product Description Manual 
    						
    							KEY STATION FEATURESVolume Control Bar2-61
    FEATURE
    FEATURE
    DIRECT INWARD SYSTEM ACCESS (DISA)
    CO Line Group Access
    DISA Call Forwarding
    Programmable Access
    Station Access
    Trunk-to-TrunkDIRECT STATION SELECTION
    DIRECT TRANSFER MODE
    DIRECTED CALL PICK-UP
    ACD/UCD Groups
    StationDIRECTORY DIALING
    DISABLE OUTGOING CO LINE ACCESSDISTINCTIVE RINGING (User Selectable)
    DISTINCTIVE RINGING ON CO LINES
    DO NOT DISTURB
    One-Time Do Not Disturb
    DTMF SENDING
    EMERGENCY TRANSFEREND-TO-END SIGNALING
    EXCLUSIVE HOLD
    EXECUTIVE OVERRIDE
    EXECUTIVE/SECRETARY TRANSFEREXTERNAL 
    NlGliT RINGING
    E
    FLASH
    FLASH ON INTERCOM
    FLASH RATES (Programmable)
    FLASH WITH SPEED DIALN = No Additional Equipment RequiredSTDACDADDITIONAL
    PKG
    PKGEQUIPMENT
    ..DTMF Rcvr
    .
    .
    N
    ..
    N
    ..
    N
    ..
    N.
    .
    N.
    .
    N
    ..
    N.
    .
    N.
    .
    N
    ..
    N
    ..
    N
    .
    .
    N.
    .
    N
    ..
    N
    .
    .
    N.
    .
    PFTlJh 2v
    ..N
    ..
    N.
    .
    N
    ..
    N
    ..
    Paging Equip.
    ..N
    ..
    N..
    N
    ..
    NTable 2-2: Key Station Features/Software Packages (Continued)
    STARPLUS Triad-S Product Description ManualIssue I - December 1998 
    						
    							KEY STATION FEATURESVolume Control BarFEATURE
    FLEXIBLE ATTENDANT
    FLEXIBLE BUTTON ASSIGNMENT
    FLEXIBLE INTER-DIGIT TIMEOUT
    FORCED ACCOUNT CODES
    FORCED LEAST COST ROUTING (LCR)
    FORWARD OVERRIDE
    cu
    GROUP CALL PICK-UP
    GROUP LISTENINGSTD
    ACDADDITIONAL
    PKGPKG
    EQUIPMENT
    ..N
    ..
    24-Btn/l2-Btn..
    N.
    .
    N..
    N
    .
    .
    N
    HEADSET COMPATIBILITY
    HEADSET MODEHEARING AID 
    COMPATIBILE
    HOLD PREFERENCEHOLD RECALL
    HOT KEYPAD FEATUREHOT LINE/RING DOWN
    HUNT GROUPS
    Hunt Group Chaining
    Pilot Hunting
    Station HuntingHeadset
    N
    N
    N
    N
    N
    N
    N
    N
    N
    !
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    .
    ICLID FEATURE
    Calling Number/Name Display
    Incoming Number/Name for SMDR RecordsUnanswered Call Management
    IDLE SPEAKER MODEINCOMING CO CALL TRANSFER
    INCOMING CO LINES OFF-NET FORWARD(via Speed Dial)
    INTERCOM BUTTONS
    N = No Additional Equipment Required
    1
    MISU
    Exec 
    Keyset
    Exec 
    Keyset
    Exec 
    Keyset
    N
    N
    N
    NTable 2-2: Key Station Features/Software’Packages (Continued)
    issue 1 - December 1998STARPLUS Triad-S Product Description Manual 
    						
    							KEY STATION FEATURESVolume Control Bar
    2 -63FEATURESTDACDADDITIONAL
    PKG
    PKGEQUIPMENT
    INTERCOM CALLING
    .
    NINTERCOM SIGNALING SELECT
    ..
    N
    K
    KEYSET MODE
    I*, I
    ..CTI Box
    KEYSET SELF TEST.
    .24-Btn/l2-Btn
    :AST NUMBER REDIAL (LNR)..
    N
    LCD INTERACTIVE DISPLAY.
    .Exec KeysetLEAST COST ROUTING (LCR)
    3-Digit Table..N
    6-Digit Table (Office Codes)..N
    Daily Start Time Tables..NDefault LCR Database
    ..N
    Exception Tables..
    N
    Insert/Delete Tables..
    NLCR Routing for Toll Information.
    .
    N
    Route List Tables..
    N
    Weekly Time Tables..N
    LOCAL NUMBER/NAME TRANSLATION TABLEl.N
    LOOP BUTTON CO LINE ACCESS..N
    MAILBOX f3unoN..
    N
    MEET ME PAGE..N
    MESSAGE WAITING..N
    MESSAGE WAITING REMINDER TONE..
    N
    MESSAGES - PERSONALIZED
    Custom Messages..
    NDate and Time Entry to Personalized
    .
    Messages.N
    Personalized Message Code on a Flex Key..N
    Scrollable Canned Messages..Music SourceN = No Additional Equipment Required
    Table 2-2: Key Station Features/Software Packages (Continued)
    S JARPLUS Triad-S Product Description ManualIssue I- December 1998 
    						
    							2-64KEY STATION FEATURESVolume Control BarFEATURE
    MUSIC ON HOLD
    MUTE KEY
    :AME IN DISPLAY
    NAME/NUMBER DISPLAY AT IDLE
    NIGHT SERVICE FEATURE
    NIGHT SERVICE MODE
    Automatic Night Mode Operation
    External Night Ringing
    Manual OperationNight Class of Service (COS)
    Night Ringing AssignmentsUniversal Night Answer (UNA)
    Weekly Night Mode Schedule
    %FF-HOOK PREFERENCE
    Auto Feature Access
    Auto Line Access
    Hot Line/Ring Down
    Intercom AccessUser Programmable Preference
    OFF-HOOK SIGNALING
    OFF-HOOK VOICE OVER (OHVO)ONE-TOUCH RECORDING
    ON-HOOK DIALING
    ON-LINE PROGRAMMING
    FAGEIRELAY corrrRoL
    PAGING
    External Paging
    Internal PagingN = No Additional Equipment RequiredSTDACD
    ADDITIONAL
    PKG
    PKGEQUIPMENT
    ..
    N
    ..
    N.
    .
    Exec Keyset
    ..Exec Keyset
    ..N.
    .
    N
    ..
    N.
    .
    N..
    Nl
    .N
    ..
    N..
    N
    ..
    N
    ..
    N.
    .
    N
    ..
    N.
    .
    N..
    N.
    .
    N.
    .
    N..
    N.
    .
    N.
    .
    .
    .Paging Equip.
    .
    Table 2-2: Key Station Features/Software Packages (Continued)
    lssue 
    1 - December 1998STARPLUS Triad-S Product Description Manual 
    						
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