Vodavi Starplus Triad S Description Manual

							KEY STATION FEATURESAutomatic Call Distribution (ACD)2-5
station is busy or does not answer before the no-answer call timer expires, the ACD call forwards to Voice
Mail.
If no stations are logged into the ACD Group, ACD calls route to the
attendant station.
PC/ACD lnterf ace Trace
This feature is available with optional software. The PC/ACD Interface Trace provides a series of events trace
output that can be used for ACD reporting packages from third parties.
Recorded Announcements (RAN)
Recorded announcement devices can be assigned to provide up to eight different messages per system, if all
stations in an ACD group are busy. The eight messages are available to all 
16 ACD groups in different
configurations. Each group can have a Guaranteed RAN and two other 
RANs, a primary and a secondary. A
RAN device can provide an announcement to one caller at a time. Subsequent callers are queued onto the
message on a first-in basis.
Each RAN Announcement Table can be directed to a Hunt Group, therefore each primary and secondary RAN
Table can have eight announcements. RAN Hunt Group numbers can be chained together by placing the RAN
Group Number 
(458-461) as the last member in the desired group. RAN Groups are pilot type only.
Callers may dial a RAN directly via their station number. This allows users to change RAN recordings by
calling the RAN device, providing DTMF instructions, then voice recording. This affects Guaranteed Message
Announcements and RAN Announcements.0.0.1 Supervisor Positions
9Supervisor Login/Logout Feature:
The Supervisor 
Login/Logout Feature provides a means for a supervisor to log into one of the ACD
groups, The Supervisor ID entered in the 
login process identifies the supervisor for the specific ACD
group to which he is assigned. A supervisor can log into any ACD group from any station in the
system. However, to let the supervisor monitor with barge-in feature, the supervisor must log in at a
station with monitor barge-in capability.
Supervisor Identification:
Each ACD Supervisor has a unique Supervisor ID 
(0000-9999) that is used during login and logout
procedures. This unique ID is not verified or stored in the system database.
STARPLUS Triad-S Product Description Manualissue 7 - December 1998 
						

							KEY STATION FEATURESAutomatic Call Distribution (ACD)
$3 Supervisor Help Request:
The HELP feature provides a means for an ACD agent to signal his assigned supervisor for
assistance. While on a call the agent can press the HELP button to signal the assigned supervisor.
The supervisor may respond by using the HELP button and the ACD Barge-In feature.
+z+Supervisor Monitor with Barge-In Feature:
The ACD Supervisor Monitor with Barge-In feature provides a means for an ACD supervisor to
monitor an agent’s call in progress to coach sales techniques or customer relations skills. When
used, a supervisor may intrude onto an agents call in a listen only mode or in a true conference
mode. This feature is available with or without a warning tone.
The use of Supervisor Monitor with Barge-in is limited by federal law and
may also be limited or prohibited by state or local law, so check the relevant
laws in your area before employing these features.
A change in volume may occur on the CO line or intercom call after the
barge-in occurs.
oSupervisor Station Assignment Feature:
The ACD Supervisor Station Assignment feature provides a means to assign each ACD group a
supervisor. This supervisor station can:
+Receive calls in queue display in real time.
oReceives No Answer/out-of-service.
+z+Receives HELP displays from the groups to which the supervisor is assigned.
+z+Can barge in on active calls in his ACD group or groups.
Supervisor/Agent Calls in Queue Status Display
This feature provides a means for an agent and ACD supervisor to view the status of their ACD group. This
display is an idle state display and prompts a supervisor that agents in the group are having problems
answering all their calls. The display tells the agent and his supervisor how many calls are in queue, how
many agents are logged into the ACD group, and the length 
of time that the oldest call has been in queue.
This feature displays the oldest call in queue duration in hours, minutes and seconds. When an ACD agent
is on a CO call, the LCD displays the trunk name and call duration of the present call in the lower half of the
display.
This feature allows an ACD station (12/24 button executive only) to assign multiple buttons that display the
calls in queue information for a particular group on the LCD. Additionally, the button LED indicates the
number of calls in queue.
issue 7 - December 1998STARPLUS Triad-S Product Description Manual 
						

							KEY STATION FEATURES
Automatic Line Access2-7Wrap-Up Timer Per ACD Group
This feature provides can be programmed on a per group basis instead of on a system-wide basis.
Automatic Line Access
Each station, key or SLT, may have their phone programmed to access a particular CO Line, such as a private
line or a line from a Group of CO lines upon going off-hook. This is useful in 
Centrex or PBX applications
when station users have dedicated or individual lines. An outside line dial tone is received just by going 
off-
hook, without dialing an access code.
Automatic Night Service
The system may optionally be programmed to go in and out of night service automatically. This method does
not require the attendant to activate or deactivate night service on a daily basis. The automatic night service is
enabled and disabled on a programmable daily schedule including Saturday and Sunday. A time can be set to
enable Night Service and to Disable Night Service on a per day basis.
Automatic Pause Insertion With Speed Dial
If a flash command is placed into system speed dial numbers or station speed dial numbers, a pause is
automatically inserted after the flash. A pause is also automatically inserted after a PBX dialing code isused.
Manually dialing a flash during a call causes only those numbers dialed after the flash to be redialed for a
Last Number redialed number or for a Save Number redialed number.
Automatic Privacy
Privacy is automatically provided on all calls. If one station is conversing, another station cannot intrude on
that line. The Automatic Privacy feature can be disabled, allowing up to seven other stations to join in on
existing CO line conversations.
Disabling of the privacy feature may be limited by federal, state or local
law, so check the relevant laws in your area before disabling privacy.
STARPLUS Triad-S Product Description Manualissue I - December 1998 
						

							_2-8KEY STATION FEATURES
Automatic SelectionAutomatic Selection
The user can select an outside line, intercom station, speed dial button, or dial a feature and automatically
place the phone in the dialing mode without pressing the ON/OFF button or lifting the handset,
I-:- \I‘ :. ::,,--;- ,‘!_ :-‘C..;,
Background Music
Each Digital Terminal user may receive music over their speaker when an optional music source is
connected to the system. This feature can be allowed or denied on a system-wide basis by programming.
Battery Back-Up (Memory)
A Lithium battery is located on the Master Processor Board (MPB) of the Triad-S system to protect system
memory in case of commercial power outage or the system power being turned off for a time period.
Battery Back-up Memory retains all system features including system and station speed dial during a power
outage.
Busy Lamp Field (BLF)
When a button on an Digital Terminal is assigned as a DSS, it also serves as a Busy Lamp Field to display the
status of that telephone.
Call Announce - Privacy
Each telephone user can set their intercom signaling switch or HPT button (Digital Terminals) to receive
intercom call announcements without having the calling party hear any conversations in progress.
Call Back
A station can initiate a call back request to another busy station. Once that station becomes idle, the station
that left the call back request is signaled.
Call Cost Display Feature
., .
The Call Cost Display Feature allows a user to view the approximate cost of each call made, This
approximate cost is also printed as part of the SMDR record.
Issue 1 - December 7998STARPLUS Triad-S Product Description Manual 
						

							KEY STATION FEATURESCall Coverage Feature
The Call Cost Display replaces the call duration display when a call is made using LCR. This display is enabled
in programming.
The cost information is programmable by selecting one of the 
16 route list tables and one of the four time-: .,‘i-+:*c. _.; ?1 .c, .A;;;.periods. This allows the user to program four separate costs based on the time of day for each of the 16
routes. The costs entered in the tables is a cost for one minute, however, costs are calculated using a l/l&h
of a minute value. These costs are rounded down and are based on the start time of the call, even if the call
extends into a different time period. The SMDR printout contains a cost calculated using a 
l/lOth of a minute
increment and the display updates approximately every 
30 seconds. The user must have LCR enabled to get
the call cost display.
Call Coverage Feature
This feature provides the functionality for stations to answer calls for other stations by utilizing call coverage
buttons. Visual and Audible status of ringing stations to an assigned coverage station are provided. Multiple
coverage stations can have the same remote ringing station(s) programmed on their stations. Once a
coverage station answers the call, other stations attempting to answer the call receives busy tone and the call
coverage button extinguishes on all appearances of that button. This feature can cover SLT extensions,
however an SLT cannot perform the call coverage function. The SLT extension need not be physically
installed, only the SLT card must be installed.
Direct CO calls have ring and LCD priority over call coverage calls. The call coverage station must have a
direct CO appearance or Loop button in order to pick up an external call. If the call coverage station is in
DND, no audible ringing is heard, however visual and LCD information is presented.
This feature can be programmed by the station user or through admin programming. By default, no call
coverage buttons are assigned.
Call Forward - Preset
This feature allows the system database to be configured so that incoming CO Lines, which are programmed
to ring at a particular station, can be forwarded elsewhere in the system predetermined by programming.
This feature is active if the station ringing is not answered in a specified time, and is particularly useful in
overflow applications in which a Voice Mail or Auto Attendant may be in use.
et4A station may have one designated preset forward location defined in the database.
0Preset Call Forward is chainable only to other predetermined preset forward stations specified in the
database up to a chain of 5 stations.
STARPLUS Triad-S Product Description ManualIssue 1 - December 1998 
						

							 I  ... .
.. :.:2-10KEY STATION FEATURES
Call Forward 
- Preset
+Chainable Preset Call Forwarding forces the incoming CO Line to ring at each station preassigned in
the database for the Preset Forward Ring Timer specified in the database before forwarding.
+Each station in the system may, independently, have incoming CO calls preset forwarded to the
following destinations:
Preset Call Forward - ACD Groups
..: -,. . . .+>;.>\/I ._ -- .,‘:-:1-T’.z_
CO Lines can be preset forwarded to ring into an ACD Group from any station. A CO line does not preset
forward to a busy ACD group, however each time the preset forward timer expires (for a total of five
attempts) the group is checked for an idle station. If a member of the group is idle the call is then presented
to that member.
Preset Call Forward - Hunt Groups
CO Lines can be preset forwarded to ring into a Hunt Group from any station. A CO line does not preset
forward to a busy Hunt group, however each time the preset forward timer expires (for a total of five
attempts) the group is checked for an idle station, If a member of the group is idle the call is then presented
to that member.Preset Call Forward 
- Off-Net
CO Lines can be preset forwarded to ring Off-Net via speed dial from any station, After the expiration of the
preset forward timer, the system selects an idle CO line and dial the off-net location, then connect the two
CO lines.
Preset Call Forward - Per CO Line
This feature allows each CO line to be preset call forwarded on a per CO line basis. This allows a CO line to
initially ring at multiple stations and forward to a predetermined destination. The destination can be a
station or Hunt Group. Each CO line has a preset forward timer. Additionally, each CO line has a VMID field
to allow specific VM digits to be sent when a CO line forwards to a VM group.
This feature applies to initial CO ringing lines only. If a forward destination is programmed in the CO line
field, the CO call forwards to that destination after the CO Preset Forward timer expires, This forward occurs
regardless of how many or how few stations the line is ringing on. Once the CO line is answered and
transferred, station call forwarding rules are in effect. Calls still follow all call or busy forwards, however, CO
preset forward forwards the call if the first forward destination has not answered the call, VMID digits per
CO line override station VMID. Calls ringing into ACD, UCD or VM Groups continue to ring the group. The
CO call does not forward when ringing one of these types of groups.
Issue 1 - December 1998STARPLUS Triad-S Product Description Manual 
						

							KEY STATION FEATURESCall Forward: Station
Preset Call Forward - Stations
Each Digital Terminal user may have preset in the database Initial Ringing Incoming directed to another
.r:. _.pc&station in the system, if the call goes unanswered for a predetermined amount of time..;.:-S.Preset Call Forward - UCD Groups
CO Lines can be preset forwarded to ring into a UCD Group from any station, A CO line does not preset
forward to a busy UCD group, however each time the preset forward timer expires (for a total of five attempts)
the group is checked for an idle station. If a member of the group is idle the call is then presented to that
member.
Preset Call Forward - VM Groups
This feature is available with optional software. CO Lines can be preset forwarded to ring into aVoice Mail
Group from any station. A CO line does not preset forward to a busy Voice Mail group, however each time the
preset forward timer expires (for a total of five attempts) the group is checked for an idle Voice Mail port. If a
VM port is idle the call is then presented to Voice Mail.
Call Forward: Station
When any type of station call forwarding is invoked, the LCD display normally indicates the call forwarding
mode at all times. This feature has modified the LCD forwarding display to make the call forwarding mode
display optional. This feature is enabled/disabled in admin programming on a system-wide basis.
Call Forward - All Calls
This feature allows a station the ability to have all their calls (internal or external) forwarded immediately to
a designated station, an ACD or UCD group pilot number, Voice Mail group number, or Hunt group.
Call Forward - Busy
This feature allows a station the ability to have their calls forwarded to a designated station, an ACD or UCD
group pilot number, Voice Mail group number, or Hunt group when their station is busy.
.-z-k. .:-c. .-. ..
						

							KEY STATION FEATURESCall Park
can all be forwarded. Calls that ring to an idle station is call forwarded after expiration of the No Answer
Ring Timer.
Call Forward - Follow-Me
This feature allows a user who is away from their station, to activate/deactivate call forwarding from another
station in the system. This enables the user to have their calls forwarded to their current location or
forwarded into Voice Mail, 
ACDRJCD, Hunt Groups, or to any other station in the system, When this call
forward is activated, all calls presented to the forwarded station forward to the destination station
immediately. This feature also provides the capability for DISA and TIE callers to activate/deactivate call
forwarding from a remote location. Both internal and external calls forward to the designated station, The
call forward status is stored in 
a battery protected area of memory.
Call Forward - No Answer
This feature allows a station the ability to have their calls forwarded to a designated station, an ACD or UCD
group pilot number, Voice Mail group number or Hunt group number when there is no answer at the
station. No answer calls forward when the system-wide no answer timer expires.Call Forward 
- Off-Net
Stations are allowed to forward intercom and transferred CO line calls to an off-net location, This allows a
station to reroute calls that would normally be lost. Calls can be forwarded to home or another off-net site.
Initially ringing CO calls cannot be forwarded with this feature (see Incoming CO lines Off-Net Forward
feature).
Call Park
An outside line can be placed into one of eight parking locations and can be retrieved by any station that has
a direct line appearance or an available loop button. Parked calls have their own recall timer and recall the
originating station and, if still unanswered, the attendant(s).
Call Pick-Up
ACD/UCD Groups
Stations outside of an ACD or UCD group can pick up a tone-ringing intercom call, transferred, incoming, or
recalling outside line call ringing to a specific UCD station. The call must be a tone ringing call.
Issue 1 - December 7998STARPLUS Triad-S Product Description Manual 
						

							KEY STATION FEATURESCall Transfer2-13
Directed
A station can pick up an intercom call, transferred, incoming, or recalling outside line call to a specific
&:j~unattended station. The call must be a tone ringing call.ye&;
Group
Stations can be placed in one or more of four pick-up groups. Stations within a group can pick up tone
ringing intercom calls, transferred, incoming, or recalling outside line calls for another station in that
group.
By default, 04 Voice Mail stations are placed in Pick-Up Group 1. You may
need to 
chuge this default setting.
Station
A station can pick up a tone-ringing intercom call, transferred, incoming, or recalling outside line call to a
specific unattended station. The call must be a tone ringing call.
Call Transfer
An outside CO line can be transferred from one keyset to another. By using the TRANS button, screened
(announced) or unscreened transfers can be made. The line being transferred rings on the 
keyset and
provides Exclusive Hold flashing indication to the receiving party’s 
keyset. Any number of attempts can be
made to locate someone by calling different 
keysets without losing the call. If a line is transferred to a busy
station, it receives muted ringing.
The Direct Transfer Mode allows transferring of an outside CO line directly to the key station handset, if
enabled in programming.
An system-wide database parameter can select music on hold or 
ringback tone to the CO caller when CO calls
are transferred in the system.
c-m-
..:.;z,:‘ _ p:Calling Station Tone Mode Option_ -,:.;G-
This feature provides an easy means for a Calling station to override a desired stations H (handsfree) or P
(call announce) intercom setting. A dial code has been added that is dialed in front of the extension number
to force the tone ringing.
STARPLUS Triad-S Product Description Manual
Issue I- December 1998 
						

							2-14KEY STATION FEATURESCamp-on
Camp-on
A station may alert a busy party that an outside line is on hold and waiting for them by using the CAMP-ON
button. To camp on a call, press the 
TBANS button to transfer the call to the desired busy station, then press
the CAMP ON button. The busy party receives a muted ring over the 
keyset speaker, and a visual flashing
CAMP ON LED. By pressing the CAMP ON button, the person called places his existing outside call on hold
and is connected to the person placing the Camp On. He can then pick up the call on the appropriate line.
Calls cannot be camped on when a station is in DND or in Conference.
Camp-on Recall
When a station does not answer a Camp-On, that call recalls the person placing the Camp-On, and if
unanswered by them, recalls the attendant(s).
Centrex Compatibility
The Triad-S system provide features that are Centrex compatible so that Centrex users can utilize the Triad-
S system to enhance their Centrex capabilities. The system actually simplifies and provides easier access to
many 
Centrex features by offering the following features:
Flex Button Programming
Flexible button programming allows Centrex users to program complex Centrex dial codes onto a keyset
button for easy one touch access to Centrex features.Off -Hook Preference
Digital Terminals and Single line telephones may be programmed to have their personal Centrex line
accessed automatically just by lifting the handset or pressing the ON/ OFF button, Internal features to the
Triad-S system are still made available to Digital Terminals by accessing intercom before going off-hook.
Private Line Appearance
The Triad-S system allow for private line assignment on an unlimited basis. Each station may have sole
access to a particular outside line if desired and may also be assigned to receive incoming ringing on that
line.Issue I- December 1998
STARPLUS Triad-S Product Description Manual
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