Vodavi Starplus Triad S Description Manual

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The Attendant and Attendant(s) with DSS/DLS Features of the STARPLUSTriad-S’“f system are listed and
.$3described below in alphabetical order. An abbreviated feature table is provided in Table 4-l:Atiendant
Feature.s/Sojware Packages.
Attendant Features
Alternate Position
This feature allows Attendant stations to program a flexible button to place their station in an unavailable
mode. When the station is in unavailable mode, the next attendant station (second) receives incoming and 0
calls. All other available attendants receive recalls. This feature is based on the system having three Attendant
stations. If all Attendants are unavailable, no attendants are available for internal/external calls.
Automatic Night Mode
In addition to the attendants capability to place the system into and out of night mode manually, by pressing
the Night key, an automatic night mode schedule is added to the system. The automatic schedule is
determined in database programming on a weekly basis, including Saturday and Sunday. The Attendant can
override the automatic schedule by pressing the NIGHT (DND) button,Direct Station Selector 
- DSS Console
An optional DSS console is available which may be associated with an atendant station to provide additional
buttons for 
DSS/DLS features.
Disable Outgoing Access
The first attendant can disable CO lines, preventing outgoing access to those lines. This is useful for removing
a faulty line from service, or for reserving CO lines for important use. 
Ah stations that normally make calls on
the lines are affected, but incoming calls are unaffected. A CO line may be disabled while it is being used.
c

						

							 I
4-2ATTENDANTFEATURES
Attendant Featuresanswered. The LCD display then updates to show the second call that is ringing which sometimes does not
allow the station to view the current calls’ LCD information. This programmed timer keeps the current
calls’ information on the LCD for a programmable time period before showing any other calls ringing in at
the time.
Night Service Feature
The Night Service feature provides a means to put the system in night mode from any keyset or remove the
system from night mode from any 
keyset, providing the system was put in night mode by the night service
feature flex button. 
If the system was placed in night mode by the attendant using the DND button or if the
system was placed in night mode by the automatic schedule, the night service flex button cannot remove
the system from night mode.
Off -Net Forward - Incoming CO Lines
Allows the first attendant to forward incoming CO calls to an Off-Net location. The attendant must have a
direct appearance of the CO line to be forwarded. Forwarding can be established on a per CO line group
basis, all CO lines, or an individual CO line may be simultaneously forwarded to an off-net location,Overflow (Via Preset Forward)
System programming allows programming of the attendant station so if the attendant is busy or not there,
the call is automatically forwarded to another predetermined station, VM Group, Hunt Group, ACD or UCD
group after a programmed time period. (Refer to Call Forward, Station and Preset.)
Override
Attendant stations may override a busy station or ring a station in DND. While busy, pressing the override
key provides override tone and a five second delay before voice cut-through to the called party occurs,
automatically placing any outside line call on Hold. The Attendant Override function must be programmed
onto a flex button and can be enabled or disabled.
Position
The system identifies three maximum programmable stations as attendants for line recalls and attendant
features. The first programmed attendant can enter system date and time information and System Speed
numbers from this position without entering the programming mode. The 
STARPLUS Digital Hybrid
Telephone System is placed in Night Service by any programmed attendant pressing the NIGHT (DND)
button or dialing the NIGHT code.
Issue 1 - December 1998STARPLUS Triad-S Product Description Manual 
						

							ATTENDANT FEATURESDSWDLS Features
Recall
A held CO call left unattended by a station recalls the attendant(s) after a programmable time period
elapses. A recalling CO line flashes at a distinctive rate and has an LCD display that identifies the originating
station of the unanswered call.
Special Ring Mode
This feature provides an additional ring mode that is manually invoked by the Attendant. This mode provides
a third ring list so that the system has a day ring mode, a night ring mode, and a special ring mode. Each CO
line can have a special mode ring assignment associated to it. Up to ten stations per CO line may ring in the
special mode. By default, no stations are programmed to ring in the special ring mode.
Time And Date Programming
This feature allows the first programmed attendant to set the time and date without entering the
programming mode.
DSWDLS FeaturesAttendant Transfer Search
Aflows a user to make a series of intercom calls without hanging up the handset. An intercom connection is
switched to another station whenever a DSS key is pressed. Pressing the next DSS key terminates the previous
intercom call.
Busy Lamp Field Indicators
Each station key on the DSS console has a corresponding indicator that shows whether the station is idle or
busy. The indicator is lit when the station is busy and unlit if the station is idle, A station in 
DND mode is
shown by a flashing indicator.
Direct Station Calling
Enables the user to make an intercom voice call to any Digital Terminal in the system. Lets you automatically
put an outside caller on hold and simultaneously make an intercom call to an internal station. Also lets you
transfer an intercom call or outside call that is on hold to another station.
STARPLUS Triad-S Product Description Manuallssoe 7 - December 1998 
						

							 I
4-4ATTENDANTFEATURESDSSIDLS Features
Messages - Custom
This feature allows the first programmed attendant (system administrator) to enter up to ten custom
messages for use by station users of the system. Up to 24 characters may be entered as the custom message
(this represent 48 digits entered). A station user may store any of the available messages under a flexible
button assigned as a Message Access button. These messages may be specified and customized by the
customer on a system-wide basis. Message status is stored in battery protected area of memory for retention
in the event of a power failure or system reset (soft or hard).
Release Key
Allows the user to disconnect calls while off-hook, speeding up call handling time.
Volume Control Bar (DKT)
On the Digital Key Terminals (DKT), there is a volume control bar below the keypad to control the ringing,
handset, and speakerphone volumes.Issue I- December 1998
STARPLUS Triad-S Product Description Manual 
						

							ATTENDANT FEATURESDSSIDLS FeaturesMAP 
#l has 12 CO Lines and the 32 Stations, 100-131. This provides a default layout of a
12x32 configuration.
I123
I
Figure 4-1: DSS Console Map #I
STARPLUS Triad-S Product Description ManualIssue 1 - December 1998 
						

							4-6ATTENDANTFEATURESDSSIDLS Features
FEATURESSTD PKG
ACD PKGADDITIONAL
EQUIPMENT
A
ATTENDANT ALTERNATE POSITION
ATTENDANT DISABLE OUTGOING ACCESS
ATTENDANT DISPLAY
ATTENDANT OVERFLOW
ATTENDANT OVERRIDEATTENDANT POSITION
ATTENDANT RECALL
ATTENDANT SPECIAL RING MODE
ATTENDANT with DSS/DLS FEATURES:
..
N..
N
..
N.
.
N
..
N.
.
N
..
N..
N
ATTENDANT SEARCH.
.
N
BUSY LAMP FIELD INDICATORS..NDIRECT STATION CALLING.
.
N
MAPPING OPTIONS..
NMESSAGES-CUSTOM.
.
N
RELEASE KEY.
.
NAUTOMATIC NIGHT MODE.
.
N!
INCOMING CO LINE OFF-NET FORWARD
I.I.IN
ZIGHT SERVICE FEATUREI.I.IN
:IME AND DATE PROGRAMMINGI.I.IN
:OL”ME CONTROL BAR (DKT).
.N
hl - hlrr Arlrlitinn~l lzn,,inmnnt nnnllirdrlI” - IY” l-iUU,I,“IIcl., LqUlfJll1w11 I IcqlullmATable 4-l: Attendant Features/Software Packages
Issue 
1 - December 1998STARPLUS Triad-S Product Description Manual
I- .,‘...: .. :.:’ ‘:~.: I :;:I.: .: _..~.~.. ..; 
						

							Introduction
The STARPLUS Triad-SrAf system has a variety of features and flexible programming, allowing each
telephone user to program the telephone to meet their individual needs.
This section contains the operating instructions for the digital terminal and an illustration of the telephone
used in the Triad-S System and the telephone key descriptions and their functions. Visual and audible cues that
accompany the various steps in the operation of the features are also included.
A Station User’s Guide is also available that provides detailed operating instructions,
Digital Terminal Station Features
Each Triad-S system provides the following keys, indicators and features:
Handset and Speaker
Handset and speaker are located at the left side of the front panel. A handset is provided to allow confidential
conversation when desired. Lifting the handset from its cradle (going off-hook) disengages the station’s 
built-
in speaker.
The speaker is located directly below the center portion of the handset. The station may be operated with the
handset on-hook. When this occurs, audio is transmitted to the station user through the station’s speaker.
Flexible Buttons
Flexible buttons provide access to idle outside lines, DSVJ3LF for internal stations, access speed dial
numbers and activate features. These buttons can be programmed by the individual station user. The default
flex feature buttons are described below.
+:+CALL BACK button lets you initiate a call back request to another busy station. As soon as that station
becomes idle, the station that left the call back request is automatically signaled. A flex button must
be assigned to use this feature.
e+PICK-UP button lets you pick up a tone ringing intercom call, transferred, incoming, or recalling
outside line call to a specific unattended station, either by group or directed call pick-up.Issue I- December 7998
STARPLUS Triad-S Product Description Manual 
						

							DIGITAL STATION OPERATIONDigital Terminal Station Features
+DND (DO NOT DISTURB) button lets the user place their telephone into Do Not Disturb mode to
eliminate incoming outside line ringing, intercom calls, transfers and paging announcements. The
station in DND can use the telephone to make normal outgoing calls. On Attendant stations, this
button becomes the system Night Mode button. A flex button must be assigned to use this feature.
9LINE QUEUE button lets you queue onto an outside line when all lines in a group are busy. Your
station is placed in queue, awaiting a line in the same group to become available.
Fixed Feature Buttons
VOLUME BAR lets the user adjust ringer, speakerphone and handset volume.
H-P-T lets the user select the ICM Signaling Mode, handsfree tone, or privacy.
FLASH button terminates an outside call and restores dial tone without hanging up the handset. It
also transfers calls behind a PBX or 
Centrex within those systems.
CAMP-ON button enables you to alert a busy party that an outside line is on hold and waiting for
them.
MSG (MESSAGE WAIT) button lets you initiate a message waiting indication at stations that are
busy, unattended, or in Do Not Disturb. Message Waiting Callback request left at your station is
indicated by a flashing MSG WAIT LED.
SPEED button provides access to speed dialing, save number redial and last number redial. This
button also accesses flex button programming.
TRANS (TRANSFER) button transfers an outside call from one station to another.
CONF (CONFERENCE) button establishes and builds conference calls.
FORWARD (FWD) button lets you forward your calls to another station.
ON/OFF button enables you to make a telephone call without lifting the handset. It turns the
telephone on and off when using the speakerphone.
MUTE button lets you toggle the built-in microphone on or off when using the speakerphone, or
the handset microphone when using the handset.
HOLD button enables you to place an outside caller on hold.
Outside Calls
Outside calls are announced by a tone signal repeated every 3.2 seconds. The corresponding outside line
indicator flashes slowly.Issue I- December 1998
STARPLUS Triad-S Product Description Manual 
						

							DIGITAL STATION OPERATIONDigital Terminal Station Features
Intercom Calls
Intercom calls can be tone ringing or voice announce. If voice announced, the receiving station receives three
tone bursts prior to the announcement. If a tone ringing call, the receiving station hears a tone ring every 2.4
seconds.
Figure 5-1: Starplus Executive Digital Terminal
S JARPLUS Triad-S Product Description Manual
Issue I- December 7998 
						

							DIGITAL STATION OPERATION
Digital Terminal Station Features100-13143+[c]438
44+[v]45+[H]499
5#55+[u]55 
WI568
567 
55+[U]57O+[BB]571572 55+[U]573
574
575
578 
55+[u]577 55+[u]578
8#+[XXX]6’
623
825
828
628
831832+[0,1.2]833+[#]
633+[#]+{#.‘]833+[zz]833+[00]834
835
836+[XXX]839
W’DIW’Dl+VlW’Dl+Pl
i;;;;:;?;842
843
848+[#;]862Triad-S TM Ext Numbers
Call Park Location O-7 (System)
Personal Park
Voice Mail’ Group Pilot Numbers O-7
Hunt Group Pilot Numbers O-7Modem via 
DISA Access or TransferForward OverideACD’ Group Pilot Numbers O-9
UCD Group Pilot Numbers O-7ACD’ or UDC Available/UnavailableACD’ or UCD Calls in Queue Display
ACD” Call QualifierACD’ Agent LogoutACD’ Agent LoginACD’ Group Member Status
ACD’ Agent Help
ACD’ Supervisor LogoutACD” Supervisor LoginACD’ Supervisor Queue
Status Display
ACD* Overflow Sta AvaillUnavailTone Mode Ring Option
Dial By Name
Message Wait
Executive Override/ ACD”
Supervisor Monitor Barge-inLCR Queue Cancel
OHVO Enable
Do Not Disturb
Background Music
Personalized Message
on Flex Button
Scroll Canned Messages
Personalized Messages
Clear Personalized MessagesHeadset Mode
ICLID Display (unanswered calls)Station Relocate
Incoming CO Call Transfer
All Call Forward
No Answer - Call Forward
Busy - Call Forward
Busy/No Answer - Call ForwardOff-Net - Call ForwardFollow-Me ForwardRepeat Redial
Keyset ModeClear Call Forward, DND,
Personalized Messages680
690
69l+(BB]695
70
7172
73
74
7576+[0]778182
63
z5”86
5:
9
0
#O#43+[c]
~PEEDI+~~vI
[SPEED]+(*][SPEED]+[#]Speed Dial Directory
Name in Display ProgrammingOff -Hook Preference Programming
Distictive Ringing
All Call Page (Internal 8. External)
Internal Page Zone 1
Internal Page Zone 2Internal Page Zone 3
Internal Page Zone 4
Internal All Call Page
External PageMeet-Me-Page Answer
CO line Group 1 (if LCR is enabled)CO Line Group 2
CO Line Group 3
CO Line Group 4
CO Line Group 5
CO Line Group 6
CO Line Group 7
All CO Line Groups(CO Line Off -Net Forward)
LCR or CO Line Group 1
(if LCR is disabled)Attendant
Group Call Pick Up (Key and SLT)
Call Park Pickup (Key and SLT)
Universal Day /Night Answer
Speed Dial Access(00-19 Station) (20-99 System)
Save Number Redial
Last Number SavedXXXIntercom Station
YY
Speed Dial Bin numberszzPersonalized Messages
BBButton Number
UACD’ (O-15)
C
HVor UCD (O-7) Group NumberCall Park Locaiton O-7
Hunt Group Number O-7
Voice Mail’ Group Number O-7
l Features available with optional software
Table 5-1: Digital Terminal Numbering Plan
lSSU8 1 - DeC8I?Iber 1998STARPLUS Triad-S Product Description Manual