Vodavi Starplus Triad S Description Manual

							xvii
Station Programming (FLASH 50)..............................................................................................c-30
Button Assignments (FLASH 50)................................................................................................
c-31
System Speed Dial Numbers......................................................................................................c-33
ACD Group Parameters..............................................................................................................c-35
UCD Group Parameters..............................................................................................................C-38
Voice Mail Group Parameters.....................................................................................................c-39
Mailboxes (FLASH 68)...............................................................................................................
c-41
Exceptions (FLASH 70)...............................................................................................................c-49
Exceptions (FLASH 70)...............................................................................................................c-50
Least cost Routing (FLASH 75)
...................................................................................................
c-51
Daily Start Time..........................................................................................................................c-51
Weekly Schedule.........................................................................................................................
c-51
Route List...................................................................................................................................~-5 2
Insert/Delete...............................................................................................................................c-55
3-Digit Area/Office Code Route List.............................................................................................C-58
6-Digit Area Code/Routing..........................................................................................................c-60
6-Digit Office Code......................................................................................................................
c-61
STARPLUS Triad-S Product Description Manual
Issue I- December 1998 
						

							*..XVIII
Issue 1 - December 1998STARPLUS Triad-S Product Description Manual 
						

							Purpose
This manual provides the information necessary to program, install, operate and maintain the STARPLUS
Triad-S’Lhf system.
Regulatory Information (U.S.A.)
The Federal Communications Commission (FCC) established rules to allow the direct connection of the
Triad-S systems to a telephone network. Certain actions must be undertaken or understood before the
connection of customer provided equipment is completed.
Telephone Company Notif ication
Before connecting the Triad-S system to the telephone network, the local serving telephone company must
be given advance notice of intention to use customer provided equipment, and must be provided with the
following information:
+The telephone numbers to be connected to the system.
Triad-S System Information:
+The Ringer Equivalence Number also located on the KSU: 1.3B
+The USOC jack required for direct interconnection with the telephone network: RJllC
FCC Registration Numbers:
oFor systems configured as a key system: (button appearances)
DLPKOR-24039~KF-E
oFor systems configured as a Hybrid system: (dial access codes)
DLPKOR-24026-MF-E
Incidence of Harm
If the telephone company determines that the customer provided equipment is faulty and possibly causing
harm or interruption to the telephone network, it should be disconnected until repairs can be made. If this is
not done, the telephone company may temporarily disconnect service.
Issue I- December 1998STARPLUS Triad-S Product Description Manual 
						

							 I
l-2INTRODUCTIONREGULATORY INFORMATION (U.S.A.)
Changes in Service
The local telephone company may make changes in its communications facilities or procedures. If these
changes affect the use of the Triad-S system or compatibility with the network, the telephone company
must give written notice to the user to allow uninterrupted service.
Maintenance Limitations
Maintenance on the Triad-S system must be performed only by the manufacturer or its authorized agent.
The user may not make any changes and/or repairs except as specifically noted in this manual. If
unauthorized alterations or repairs are made, any remaining warranty and the software license for the
system will be voided.
Hearing Aid Compatibility
Ail Triad-S Digital Terminals are Hearing Aid Compatible, as defined in Section 68.316 of Part 68 FCC Rules
and Regulations.
UL/CSA Safety Compliance
The Triad-S system has met all safety requirements and was found in compliance with the Underwriters
Laboratories (UL) 
1459. This system is authorized to bear the “NRTL/C” marking.
Notice of Compliance
The Triad-S system complies with rules regarding radiation and radio frequency emissions by Class A
computing devices. In accordance with FCC Standard 15 (Subpart 
J), the following information must be
supplied to the end user:
‘This equipment generates and uses RF energy and if not installed and
used in accordance with the Instruction Manual, may cause interference
to Radio Communications. It has been tested and found to comply with the
limits for a Class A computing device, pursuant to Subpart J of Part 
75 ofthe FCC Rules, which are designed to provide reasonable protection
against such interference, when operated in a commercial environment.
Operation of this equipment in a residential area is likely to cause in 
terfer-
ence, in which case the user, at his own expense, will be required to take
whatever measures may be required to correct the interference.”
Issue I - December 7998STARPLUS Triad-S Product Description Manual 
						

							INTRODUCTIONToll Fraud and DISA Disclaimer
Toll Fraud and DISA Disclaimer
“While this device is designed to be reasonably secure against intrusions from fraudulent callers, it is by no
means invulnerable to fraud. Therefore, no express or implied warranty is made against such fraud
including interconnection to the long distance network.”
“While this device is designed to be reasonably secure against invasion of privacy, it is by no means
invulnerable to such invasions. Therefore, no express or implied warranty is made against unlawful or
unauthorized utilization which results in the invasion of one’s right of privacy.”
Vodavi has made every reasonable effort to ensure that this product works in most business environments.
However, there may be some environments 
(RF1 and EFI) in which this product may not work properly. In
such cases, it is the responsibility of the installer to take the necessary actions to correct the situation.
This product is tested and found to be Year 2000 compliant. Vodavi shows 00 as the year in SMDR output and
on LCD displays.
STARPLUS Triad-S Product Description ManualIssue I- December 1998 
						

							l-4INTRODUCTIONToll Fraud and DISA Disclaimer
h. .L. .:, I..._ ^,,..-.  .  .._..;..y.;.
Issue ‘I - December 1998S JARPLUS Triad-S Product Description Manual 
						

							g;3;The System and Key Station features of the STARPLUS Triad-??‘“I are listed and described below in
%:-;alphabetical order. An abbreviated feature index is provided in Table 2-2:Key Station Features/Sojware
Packages on page 2-58.
Account Codes
An account code is the last field within Station Message Detail Recording (SMDR), that provides tracking
capabilities for specific calls by entering a non-verified, variable length (up to 12 digits) identifier. The use of
forced Account Codes is optional, offered on a system-wide basis. SMDR must be enabled to use account
codes.
Account Codes - Forced
The Triad-S system allows arranging of the system so that station users must enter an account code before
placing an outside call. Account codes can also be used as a Traveling Class-of-Service to upgrade a restricted
stations class-of-service for unrestricted dialing. Account codes must be entered before the call when forced.Account Codes 
- Traveling COS (Verified)
The Verified Account Code/Traveling Class of Service (COS) feature provides the ability to track specific calls
by entering a verified, variable length (up to 12 digits) identifier. Each account code can be assigned a day
and night Class-of-Service for determining the dialing privileges allowed by that account code. This provides a
means for users to override a restricted station. If the dialed account code matches the Verified Account code
table, an intercom dial tone is returned, otherwise an error tone is presented. The use of forced Account
Codes is optional, offered on a system-wide basis. SMDR must be enabled for the account code to print as
part of the SMDR record. The Triad-S system allows up to 250 la-digit account codes.
,..-= Answering Machine Emulation
When a call is sent to a voice mailbox, the station associated with that mailbox can press a pre-programmed
button to listen to the caller leaving the voice mail message. If the mailbox owner decides to speak with the
caller, they can press the pre-programmed button and connect to the caller. Two methods of notification are
issue I- December 1998STARPLUS Triad-S Product Description Manual 
						

							KEY STATION FEATURESAttendant Assignment
available, a ring mode or a speaker mode. These methods are controlled by the type of flexible button
assigned on the telephone.
Attendant
Any three Digital Terminals in the system can be assigned as attendant stations. These stations receive
recalls and can place the system into Night Service. The attendant stations must be either Enhanced or
Executive stations.
Attendant Recall
When a line is left on hold for a programmable time period, the station placing that line on hold is recalled.
If that station fails to answer the recall, the call is recalled to the attendant(s) for handling. There can be
three attendants per system. Transferred, Parked and Camp-on recalls also recall the attendant.
Automatic Call Back Timer
This feature invokes a call back anytime a user places an intercom call and listens to a busy tone for a
preset time period. By default, this timer is disabled and is variable from 00 to 
99 seconds.
Automatic Call Distribution (ACD)
Thisfeature is available with optional so@zuare. When purchased, Uniform Call Distribution (UCD) is not
used and is replaced by the ACD functions identified below. Sixteen Automatic Call Distribution (ACD)
groups can be programmed, each containing up to 
16 station numbers (up to the system station
maximum). Each group is assigned a pilot number. When this number is dialed, the first available agent in
that group is rung. Calls are routed to the station that has been on-hook for the longest time period.
Agent Positions
+Agent Login/Logout with Agent ID Feature: The Agent Login/Logout Feature provides a means for an
agent to log into one of the ACD groups and receive calls. The Agent ID entered in the 
login process
identifies the agent and places that agent in the available agent list for the ACD group specified in
the 
login process. This feature allows an agent to log into any ACD group from any station in the
system and receive calls.
Issue 1 - December 1998S JARPLUS Triad-S Product Description Mat-ml 
						

							KEY STATION FEATURESAutomatic Call Distribution (ACD)2-3
+z+ Agent Identification:
Each ACD Agent has a unique Agent ID 
(0000-9999) for use during login and logout procedures. This
unique ID is not verified or stored in the system database.
$4Agent Available/Unavailable Mode:
Stations programmed into an ACD group may remove themselves from their assigned ACD group by
dialing the Available/Unavailable code. When an agent is in the Available mode, that agent receives
ACD calls in the normal manner. When an agent is in the Unavailable mode, that agent no longer
receives ACD calls, however the agent may receive non-ACD calls. Agents that have gone Unavailable
receive a visual reminder with a flashing LED/LCD message.
+ze Agent Help Request:
The HELP feature provides a means for an ACD agent to signal the assigned supervisor for assistance.
While on a call, the agent can press the HELP button to signal the assigned supervisor. The
supervisor may respond by using the HELP button and the ACD Barge-In feature.
+ Agent Call Qualification:
This feature provides a means for an agent on ACD calls to enter codes that identify the call. This
feature permits entering up to 12 digits to print in the SMDR record. A programmable confirmation
tone option was added to the Agent Call Qualification feature on a system-wide basis.
6Agent ACD Transfer Display:
This feature changes the LCD message to indicate to what ACD group the call was transferred. The
LCD indicates if the call was transferred to a station number or a pilot group number.
Alternate ACD Group Assignments
An alternate ACD group can be programmed soif stations in one group are busy, the alternate group is
checked for an available station.
ACD Group Member Status
The Supervisors Group Member Status feature provides a means for an ACD supervisor to view the status of
the 
16 ACD groups in the system, individually. This display tells the supervisor which stations are logged into
the group, and if the station logged in is available, unavailable, out-of-service, in DND, or busy on a call. The
supervisor can use this display to determine why there are a lot of queued calls in a specific group.
C‘‘$:j$ Guaranteed Message Announcement
This feature provides a means to force incoming callers to an announcement before being placed into an
ACD Queue or routed to an agent. The outside callers are presented with the entire message before being
STARPLUS Triad-S Product Description ManualIssue I- December 1998 
						

							 I
2-4KEY STATION FEATURESAutomatic Call Distribution (ACD)
routed to the ACD Group. Agents in an ACD Group with a Guaranteed Message enabled receive incoming
callers only after the caller has heard the designated recorded announcement in its entirety.
Incoming CO Direct Ringing
CO Lines can be programmed to ring directly into an ACD group. When all agents are busy and RAN is
enabled, the system answers the caller and presents the first RAN announcement automatically.
No-Answer Recall Timer
If a call routed to a station via ACD is not answered by the ACD Agent/Station before the No-Answer Recall
timer expires, the call is returned to ACD Queue with the highest priority. Additionally, the station that failed
to answer the ringing ACD call is placed into an out-of-service 
(00s) state.
No-Answer Retry Timer
When the No-Answer Retry timer expires, a station that failed to answer the ringing ACD call is placed into
an out-of-service (OOS) state. The station that was taken out-of-service 
(00s) is placed back in service if the
agent presses his available flex button or dials the available flex code. Additionally, the agent is placed back
in service if the No-Answer Retry timer expires. If the agent does not answer his next ACD call, he is again
taken out-of-service. This cycle continues until the station answers calls, logs out, or goes unavailable.
Overflow Station Assignments
An overflow station may be assigned to route callers in queue to a designated station after a specified time.
The Overflow station may remove themselves from their assigned group by dialing the Overflow
Available/Unavailable code. When the Overflow station is in the available mode, that station receives ACD
calls in the normal manner. When the Overflow station is in the Unavailable mode, that station no longer
receives ACD calls, however they may receive non-ACD calls. The Overflow station that went Unavailable
receives a visual reminder with a flashing LED. The overflow station may NOT be one of the ACD group
stations.
Overflow Station Forwarding
This feature allows ACD calls reaching the ACD Overflow Station to call forward to another station, This is
allowed or denied on a system-wide basis. Once enabled in programming, an ACD Overflow station can
Busy/No-Answer forward to Voice Mail Groups, ACD Groups, Hunt Groups and stations. If the ACD Overflow
/sue 7 - December 7998STARPLUS Triad-S Product Description ManualI