Vodavi Starplus Triad S Description Manual
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vii Speed Dial - Station ..............................................................................................................2-50 Speed Dial - System ..............................................................................................................2-50 Station ID Lock ..................................................................................................................... 2-50 Station Message Detail Recording (SMDR)...........................................................................2-51 Station Relocation Feature.................................................................................................... 2-51 Text Messaging (Silent Response).........................................................................................2-51 Toll Restriction (Table Driven)............................................................................................. 2-51 Canned Toll Restriction.................................................................................................2-52 Transfer Recall...................................................................................................................... 2-52 Uniform Call Distribution (UCD).......................................................................................... 2-52 Agent Queue Status Display...........................................................................................2-52 Alternate UCD Group Assignments................................................................................. 2-53 Auto Wrap-Up with Timer .............................................................................................. 2-53Available/Unavailable Mode...........................................................................................2-53Incoming CO Direct Ringing..........................................................................................2-53No-Answer Recall Timer .................................................................................................2-53No-Answer Retry Timer .................................................................................................. 2-54 Overflow Station Forwarding Assignments..................................................................... 2-54 Recorded Announcements (RAN)..................................................................................2-54 Universal Day/Night Answer (UDA/UNA) ............................................................................... 2-54 Voice Mail Groups (VM) ........................................................................................................2-54 Disconnect Signal..........................................................................................................2-55In-Band Signaling Integration........................................................................................2-55LCD Message(s) Indication............................................................................................2-55Message Waiting Indication............................................................................................2-56 Tone Mode Calling Option.............................................................................................2-56 Transfer/Forward...........................................................................................................2-56 Transfer with ID Digits................................................................................................... 2-56 Volume Control Bar..............................................................................................................2-573 SINGLE LINE TELEPHONE FEATURES Account Codes. . . . . . . . . . . . . . . ..I....................................................................................,,.....,.,,.,,,.3-l 1Verified/Traveling COS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . & - 3-l,.2‘;;: 2:‘:.::Automatic Call Distribution/Uniform Call Distribution (ACD/UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-l-.wAutomatic Line Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-l Call Brokering Call Forward..::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ;1; Call Pick-Up Directed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2 STARPLUS Triad-S Product Description ManualIssue I - December 1998
Call Pick-Up Group...............................................................................................................3-2 Camp-On..............................................................................................................................3-2 CO Line Queuing..................................................................................................................3-3 Conference...........................................................................................................................3-3 Conference With Personal Park............................................................................................3-3 Direct Outside Line Group Access........................................................................................3-3 Direct Outside Line Ringing..................................................................................................3-3 DO Not Disturb (DND)..........................................................................................................3-3 Handset Receiver Gain..........................................................................................................3-3 Intercom Calling...................................................................................................................3-4 Loop Interrupt Option..........................................................................................................3-4 Message Waiting/Call Back...................................................................................................3-4 Messages..............................................................................................................................3-4 Personalized..................................................................................................................3-4 Custom..........................................................................................................................3-5 Off-Hook Preference.............................................................................................................3-5 Personal Park.......................................................................................................................3-5 Speed Dial - Station..............................................................................................................3-5 Speed Dial - System..............................................................................................................3-5 Toll Restriction (Table Driven).............................................................................................3-5 Canned Toll Restriction Transfer ...............................:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: : ::E Transfer Recall.....................................................................................................................3-6 Universal Day/Night Answer (UDA/UNA) ...............................................................................3-6 Voice Mail Groups (VM)........................................................................................................3-6 Message Waiting Indication...........................................................................................3-64 ATTENDANT FEATURES Attendant Features...............................................................................................................4-l Alternate Position..........................................................................................................4-1 Automatic Night Mode...................................................................................................4-l Direct Station Selector - DSS Console............................................................................4-l Disable Outgoing Access................................................................................................4-l Display...........................................I..............................................................................,4-l Night Service Feature.....................................................................................................4-2 Off-Net Forward - Incoming CO Lines..........................................................................4-2 Overflow (Via Preset Forward) .......................................................................................4-2 Override .........................................................................................................................4-2 Issue 1 - December 1998S TARPL US Triad-S Product Description Manual
IX Position..........................................................................................................................4-2 Recall.............................................................................................................................4-3 Special Ring Mode..........................................................................................................4-3 Time And Date Programming........................................................................................4-3 DSS/DLS Features.................................................................................................................4-3 Attendant Transfer Search.............................................................................................4-3 Busy Lamp Field Indicators...........................................................................................4-3 Direct Station Calling.....................................................................................................4-3 Messages - Custom......................................................................................................,4-4 Release Key ....................................................................................................................4-4 Volume Control Bar (DKT) ............................................................................................4-45 DIGITAL STATION OPERATION Introduction.........................................................................................................................5-1 Digital Terminal Station Features.........................................................................................5-l Handset and Speaker .....................................................................................................5-l Flexible Buttons.............................................................................................................5-l Fixed Feature Buttons ....................................................................................................5-2 Outside Calls..................................................................................................................5-2 Intercom Calls...............................................................................................................5-3 Account Codes......................................................................................................................5-5 Account Codes/Traveling COS (Verified) ...............................................................................5-5 Answering a Recall................................................................................................................5-6 Answering Machine Emulation.............................................................................................5-6 Automatic Call Distribution (ACD)........................................................................................ 5-8 ACD Agent HELP Feature ............................................................................................... 5-8 Agent Login/Logout Feature...........................................................................................5-9 ACD Agent Queue Status Display .................................................................................... 5-10 ACD Available/Unavailable Mode .................................................................................... 5-11 ACD Call Qualification ................................................................................................... .5-12 ACD Group Member Status ............................................................................................ 5-12 ACD Overflow Station - Available/Unavailable Mode ......................................................5-13 ACD Overflow Station - Forwarding ...............................................................................5-14 Supervisor Login/Logout Feature................................................................................... 5-15 Supervisor Monitor With Barge-In.................................................................................5-16 Supervisor Queue Status Display................................................................................... 5-16 Automatic Selection.............................................................................................................,5-18 Background Music (Optional).............................................................................................. 5-18 STARPLUS Triad-S Product Description Manual Issue I- December 1998
X Call Back. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ......5-18 CallCoverage Feature Cali Forward. . . . . . . . . . . . ..::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: : 1::::::::::::::::::::::::::::::::;i All Calls. . . . . . . . . . . . . . . . . . . . . . . . . . ..~.............................................................................................5-20 BUSY..............................................................................................................................5-22 Busy/No Answer.............................................................................................................5-22 Follow-Me...................................................................................................................... No Answer......................................................................................................................:I;: Off-Net (via speed dial)..................................................................................................5-25 Station...........................................................................................................................5-26 Caller ID Name/Number Option...........................................................................................5-26 Calling Station Tone Mode Option........................................................................................5-27 Call Park...............................................................................................................................5-27 Call Pick-Up..........................................................................................................................5-27 Directed.........................................................................................................................5-27 Group............................................................................................................................5-28 Call Transfer.........................................................................................................................5-28 Camp-On..............................................................................................................................5-29 CO Line Access.....................................................................................................................5-30 CO Line Queuing..................................................................................................................5-30 Conference Combinations....................................................................................................5-31 Dial By Name........................................................................................................................5-32 Directory Dialing - Stations.................................................................................................. 5-33 Direct Inward System Access (DISA).................................................................................... 5-36 Distinctive Ringing................................................................................................................5-36 Do Not Disturb (DND)..........................................................................................................5-39 One-Time Do Not Disturb..............................................................................................5-40 Executive Override................................................................................................................5-40 Executive/Secretary Pairing..................................................................................................5-41 FLASH ...................................................................................................................................5-41 Flash On Intercom...............................................................................................................5-42 Flexible Button Assignment..................................................................................................5-42 Forward Override.................................................................................................................. 5-45 Group Listening....................................................................................................................5-45 Headset Mode.......................................................................................................................5-46 Hold - Exclusive....................................................................................................................5-46 Hot Keypad Feature..............................................................................................................5-46 ICLID Unanswered Call Management Table..........................................................................5-47 issue I- December 1998STARPLUS Triad-S Product Description Manual
xi Incoming CO Call Transfer ...................................................................................................5-48 Intercom Buttons................................................................................................................. 5-48 Intercom Calling................................................................................................................... 5-50 Intercom Transfer................................................................................................................ 5-51 Keyset Mode..........................................................................................................................5-51 Last Number Redial (LNR)...................................................................................................5-52 LCD Display - Contrast.......................................................................................................... 5-53 Least Cost Routing (LCR) ...................................................................................................... 5-53 Mailbox Buttons....................................................................................................................5-54 Meet Me Page........................................................................................................................5-55 Message Waiting....................................................................................................................5-55 Mute Key...............................................................................................................................5-56 Night Service Feature............................................................................................................5-56 Off-Hook Preference .............................................................................................................5-56 Off-Hook Voice Over (OHVO) ................................................................................................ 5-57 One-Touch Recording...........................................................................................................5-59 Outside Call - Answer ...........................................................................................................,5-60 Outside Call - Place...............................................................................................................5-61 Outside Call - Place on Hold................................................................................................,561 Paging................................................................................................................................... 5-61 Park - Personal.....................................................................................................................5-62 PBX/Centrex Transfer...........................................................................................................5-63 Personalized Messages..........................................................................................................5-63 Messages - Custom.......................................................................................................5-64 Date and Time Entry on Personalized Message.............................................................5-64 Personalized Message Code on a Flex Button................................................................5-65 Scrollable Canned Messages..........................................................................................5-66 Prime Flex Button Programming..........................................................................................5-67 Programming PBX/Centrex Codes Onto Flex Button.............................................................5-68 Programming Your Name Into The LCD Display..................................................................5-68 Pulse-to-Tone Switchover.....................................................................................................5-68 Repeat Redial........................................................................................................................5-69 Save Number Redial (SNR)...................................................................................................5-70 Speakerphone.......................................................................................................................5-70 Station Relocation Feature.................................................................................................... 5-71 Speed Dial - Station.............................................................................................................. 5-71 Speed Dial - Storing Numbers...............................................................................................5-72 Speed Dial - System..............................................................................................................5-73 STARPLUS Triad-S Product Description ManualIssue 7 - December 1998
Ixii Text Messaging (Silent Response)........................................................................................5-73 Uniform Call Distribution (UCD)..........................................................................................5-75 UCD Calls In Queue Display..........................................................................................5-75 UCD Available/Unavailable Mode ...................................................................................5-75 UCD Overflow Station - Forwarding Assignments.........................................................5-76 Universal Day/night Answer (UDA/uNA) ...............................................................................5-77 Voice Mail Groups (VM)........................................................................................................5-78 VM Transfer with ID Digits.............................................................................................5-79 VM Tone Mode Calling Option .......................................................................................5-79 Volume Control Bar (DKT) ...................................................................................................5-80 6SINGLE LINE TELEPHONE OPERATION Introduction .........................................................................................................................6-1 Account Codes ......................................................................................................................6-1 Automatic Call Distribution (ACD).......................................................................................6-1 Agent Login/Logout Feature...........................................................................................6-2 ACD Agent HELP Feature ...............................................................................................6-8 ACD/tJCD Available/Unavailable Mode...........................................................................6-8 Automatic Line Access..........................................................................................................6-9 Call Back..............................................................................................................................6-9 Call Brokering......................................................................................................................6-9 Call Forward.........................................................................................................................6-9 Call Forward - Follow-Me ..............................................................................................6-10 Calling Station Tone Mode Option........................................................................................6-11 Camp-On ..............................................................................................................................6-1 I Call Park - Personal..............................................................................................................6-12 Call Park (System)................................................................................................................6-12 Call Transfer.........................................................................................................................6-12 Clear Call Forward, DND, Personalized Messages .................................................................6-13 CO Line Queuing..................................................................................................................6-13 Conference...........................................................................................................................6-13 Conference With Personal Park............................................................................................6-14 Direct Outside Line Access...................................................................................................6-14 Call Pick-up Directed............................................................................................................6-14 Call Pick-Up Group ...............................................................................................................6-14 Do Not Disturb (DND)..........................................................................................................6-15 PBX/Centrex Transfer (Flash Command to CO Line)...........................................................6-15 Handset Receiver Gain..........................................................................................................6-15 Issue 1 - December 1998 S TARPL US Triad-S Product Description Manual
. . .XIII Intercom Calling..................................................................................................................,6-16 Least Cost Routing (LCR)......................................................................................................6-16 Message Waiting....................................................................................................................6-17 Off-Hook Preference .............................................................................................................6-17 Personalized Messages..........................................................................................................6-17 Paging................................................................................................................................... 6-1s Meet Me Page.......................................................................................................................,6-19 Programming Names - LCD Display.....................................................................................6-19 Speed Dial - Station.............................................................................................................. 6-19 Speed Dial - Storing Station Numbers................................................................................... 6-19 Speed Dial - System..............................................................................................................6-20 Universal Day/Night Answer (UDA/UNA) ............................................................................... 6-207 DIGITAL ATTENDANT OPERATIONS Introduction.........................................................................................................................7-l Attendant Digital Key Telephone Station Features .................................................................7-l Attendant Unavailable (Alternate Position) ........................................................................... 7-5 Call Hold ...............................................................................................................................7-5 Call Park............................................................................................................................... 7-6 CO Lines Off-Net Forward - Incoming (via Speed Dial).......................................................,7-6 Day/Night/Special Mode........................................................................................................ 7-7 Directory Dialing...................................................................................................................7-7 Programming.................................................................................................................7-9 ICLID Unanswered Call Management Table..........................................................................7-13 Messages - Custom.............................................................................................................. 7-13 Outgoing Access - Attendant Disable....................................................................................,7-15 Override ................................................................................................................................7-15 Outside Call - Answer...........................................................................................................,7-15 Outside Call - Place............................................................................................................... 7-15 Recall.................................................................................................................................... 7-16 Release Button.....................................................................................................................,7-16 Ring Mode .............................................................................................................................7-16 Setting System Time and Date.............................................................................................,7-16 Software Version Display .......................................................................................................7-17 Speed Dial - System Storing..................................................................................................7-178 LIQUID CRYSTAL DISPLAYS Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 STARPLUS Triad-S Product Description Manual issue 7 - December 1998
xiv : :i:.: : _-. :: .:..9 SYSTEM CONFIGURATION General Description.............................................................................................................. 9-l Basic Key Service Unit (BKSU).............................................................................................. 9-l Expansion Key Service Unit (EKSU)......................................................................................9-2 Peripheral Boards................................................................................................................9-2 Three 8 CO Line and Eight Digital Station Board (CKIB)...............................................9-2 Three 8 CO Line and 8 Single Line Station Board (CSIB)..............................................9-3 Optional Boards...................................................................................................................9-3 Miscellaneous Service Unit (MISU)...............................................................................9-3 Modem Unit (MOD@....................................................................................................9-3 Message Wait Unit (MSGU)............................................................................................9-3 DTMF Receiver Unit (DTMF-A)......................................................................................9-3 Digital Station Instruments..................................................................................................9-14 S-Button Enhanced Digital Terminal ............................................................................. 9-14 12-ButtonExecutive Digital Terminals.......................................................................... 9-15 24-ButtonExecutive/Enhanced Digital Terminals.........................................................9-16 Digital DSS/DLS Console................................................................................................ 9-17A ICLID GENERAL DESCRIPTION Introduction......................................................................................................................... A-l System Configuration...........................................................................................................A-l Functional Performance.......................................................................................................A-2 Calling Number/Name Display......................................................................................A-2 Incoming Number/Name SMDR....................................................................................A-3 Unanswered Call Management......................................................................................A-3 Local Name Translation.................................................................................................A-4B PART NUMBERS C CUSTOMER DATABASE PROGRAMMING Issue I- December 1998STARPLUS Triad-S Product Description Manual
IxvDigital Enhanced (S-Button) Terminal........................................................................................ 2-21 Digital Executive (12-Btn) Terminal............................................................................................2-22 Digital Executive (24-Button) Terminal.......................................................................................2-22 DSS Console Map # 1 ..................................................................................................................4-5 Key Pad - Dial By Name...............................................................................................................5-33 Key Pad - Directory Dialing..........................................................................................................5-34 ICLID Unanswered Call Management.......................................................................................... 5-47 2500 Series SLT Telephones........................................................................................................6-3 2600 Series SLT Telephones.......................................................................................................6-5 Attendant Digital Display Terminal..............................................................................................7-3 Starplus Triad-S System...............................................................................................................9-4 Starplus Enhanced (S-Button) Digital Terminal......................................................................... 9-14 Triad-S Executive (12-Button) Digital Terminal..........................................................................9-15 Triad-S Executive (24Button) Digital Terminal..........................................................................9-16 Triad-S Digital DSS/DLS Console.................................................................................................9-17 CT1 System Configuration............................................................................................................ A-l STARPLUS Triad-S Product Description Manualissue 1 - December 1998
xvi Flex Button Programming Codes................................................................................................ 2-29 Key Station Features/Software Packages .................................................................................... 2-58 SLT Features/Software Packages ................................................................................................ 3-7 Attendant Features/Software Packages......................................................................................4-6 Digital Terminal Numbering Plan..............................................................................................5-4Ringing Choices ..........................................................................................................................5-38Flex Button Programming Codes................................................................................................5-44 Other Key Pad Codes ..................................................................................................................- SLT Numbering Plan..................................................................................................................i-f’ Digital Attendant Numbering Plan..............................................................................................7-4 ICLID Unanswered Call Management......................................................................................... 7-13 Liquid Crystal Displays (LCD) .................................................................................................... 8-1 Digital System Capacity...............................................................................................................9-4 Electrical Specifications ..............................................................................................................9-5 Environmental Specifications.....................................................................................................9-6 Loop Limits................................................................................................................................9-7Dialing Specifications .................................................................................................................9-7Trunk Ordering Information: Public Network Lines...................................................................9-7 Physical Dimensions and Weight...............................................................................................9-7Miscellaneous Specifications.......................................................................................................9-8 Single Line Audible Signals.........................................................................................................9-9 Digital Station Visual Signals - CO Line Buttons.........................................................................9-10 Digital Station Visual Signals - DSS / BLF Buttons......................................................................9-10 Digital Station Visual Signals - Feature / Function Buttons........................................................ 9-l 1 Signals to Called Stations (Digital Station).................................................................................. 9-12 Signals to Calling Station (Digital Station)..................................................................................9-12 Voice Mail Confidence Tones......................................................................................................9-13Starplus Triad-S Part Numbers .................................................................................................. B-l System Parameters .................................................................................................................... C-l Directory Dialing Defaults (FLASH 23)......................................................................................C-8 Hunt Group Parameters (FLASH 30).......................................................................................... c-12 Verified Account Codes (FLASH 3 1) ........................................................................................... c-12 CO Line Programming (FLASH 40)............................................................................................c-19 Miscellaneous CO Parameters & Timers (FLASH 41).................................................................c-20 CO Line Ringing Assignments (FLASH 40) ................................................................................. c-21 DID/ICLID Default Ringing Assignments (FLASH 43)...............................................................c-22Issue I- December 1998 STARPLUS Triad-S Product Description Manual