Vodavi Starplus Triad S Description Manual

							Maintenance and Troubleshooting
Remote Maintenance
ISymptomAction
Modem Unit (MODU)
1Cannot access system database
Verify modem installation and programming.
programming remotelyCheck modem baud rate.
Miscellaneous lnterf ace Board (MISU)
1Music Channel 2 is not functioningVerify MSU is installed and check music
source.
zCannot communicate with external
Check the baud rate programming and the
devicesCOMM port selection and cable.
DTMF Receiver Unit (DTMF-A)
1DTMF single line telephones cannotVerify DTMF-A is installed.
dial out
Table 4-6: System Functions
Remote Maintenance
General Overview
The Remote Maintenance feature allows authorized personnel to survey system, slot configuration information
and programming. This can be done through the optional modem or data terminal connected via the 
~~-232~
port on the optional MISU Module. The commands are entered from a keyboard and are limited to those listed.
Overview of Maintenance Commands
There are four basic commands available in the Remote Maintenance feature. All commands begin with a
single character, followed by a space, another character and an optional digit or digits. All commands are
terminated with the [Enter] key.
Maintenance Password
The Maintenance feature, like Programming, is enteredvia a six-character alphanumeric string. The password
prompt is given by pressing [Enter] at the device connected to the RS232 port. After the prompt displays, enter
the password, then press [Enter]. Proper entry of the password displays the maintenance prompt. The
Maintenance password is:
{CONFIG]
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							. .4-aMaintenance and Troubleshooting
Remote Maintenance
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Exit Maintenance
The Exit command terminates the current Maintenance feature session. The Exit command format
is:maint>XIssue I- December 1998
Figure 4-l: Maintenance Help Menu
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Remote Maintenance
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System Configuration
Figure 4-2: System Configuration is a configuration of the STARPLUS Triad-S system and displays what is
SF,. printed when:. prompt.
Where:
Figure 4-2: System Configuration
oColumn 1 lists the card slot.
+Column 2 lists card type of that card slot.
+Column 3 lists card status:
00s status can indicate the entire card is out of service, or a specific station is not installed or
installed but not operational.
INS status can indicate a specific station is installed and operating correctly.
*Column 4 lists card options.
+Column 5 lists firmware version of card.
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							4-10Maintenance and Troubleshooting
Remote Maintenance
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Station Configuration
Figure 4-3; Station Conjguration illustrates what is printed out when:
+The installer enters DSl at the maint> prompt
Where: 
Stations
Figure 4-3: Station Configuration
Column 1 lists the station number.
Column 2 indicates station type 
(keyset, DSS, SLT).
Keyset - ID 0 = Key station
DSS/DLS - ID 1 = DSS Map 1
SLT-ID 5 = SLT
SLT w/Lamp -ID 6 = SLT with Message Waiting
Column 3 indicates status:
00s status can indicate the entire card is out of service, or a specific station is not installed or
installed but not operational.
INS status can indicate a specific station is installed and operating correctly,
Column 4 indicates if the station has an LCD Display.
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							 IMaintenance and Troubleshooting4-11
Remote Maintenance
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The Event Trace Buffer is used to store and dump event traces (up to 30) that occur just prior to a
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c_- .-.-.:STARPLUS Triad-S system soft or hard restart. These can then be reviewed by authorized personnel to aid in
“:‘1;’ system troubleshooting.
The basic format for the commands are:4
4
i.4
\_4
T -displays the current status of the Event trace buffer
T 0  -turns the Trace buffer OFF.
T 1  -turns the Trace buffer ON to record events prior to a soft system reset,
T 2  -turns the Trace buffer ON to record events prior to a hard system restart.
T 3  -turns the Trace buffer ON to record events prior to either a soft reset or a
hard system restart.
d E  -dumps Trace Events stored from last system reset (soft or hard),
d< space> b  - permits maintenance personnel to determine the busy status of all the
busy 
keysets and CO Lines in the system, including the Tl lines,
RC space > SXXX  -permits a specific station to be reset.
R< space > CXX  - permits a specific CO Line to be reset.DTMF Receiver Trace
The CONFIG utility to allow technicians to take specific DTMF receivers in/out of service. This is useful for
troubleshooting DTMF receiver problems to isolate a specific DTMF receiver that may be faulty.
+Connect a PC with communication software to the I/O port 1 on the MISU. At the ENTER PASSWORD
prompt type CONFIG and press [ENTER].
The basic format for the commands are:
odr - to display the status of all DTMF receivers in the system. The display
shows the receiver number, cabinet location, card slot location, receiver status, and state of the
receiver.
To make a receiver busy:cI:cs.-.,
e_.L . .--‘-.;:c-4d< space>rX?i - Where XX is the specific receiver number to make busy,
To make a receiver available:4
d< space>rXX - Where XX is the specific receiver number to make available.
S JARPLUS Triad-S /nStCl//Utio/l hhX/U/
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							4-12Maintenance and Troubleshooting
Remote System Monitor
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Remote System Monitor
General Overview
The Remote System Monitor feature provides access to the installed system for diagnostic purposes, These
capabilities benefit service personnel enabling them to support the end user. Different levels of access, via
password, allows authorized personnel to trace, monitor and upload critical information directly from the
STARPLUS Triad-S system. This provides a more accurate means of acquiring system information that
leads to a quick resolution of problems that may occur. This is all done without interfering with ongoing call
processing or normal system operation, and in many cases may be performed without a site visit. The
optional 
9600 baud modem is used for remote access.
Capabilities allowed and reserved for this high level troubleshooting in addition are:
o Monitor Mode
oEnable and Disable Event Trace
eDump Trace Buffer (up-load)
Monitor Password
The Monitor feature, like Maintenance, is entered via a six-character alphanumeric string. The password
prompt is accessed by pressing the [Enter] key at the PC connected to the MISU. After the prompt displays,
enter the password, then press [Enter]. Proper entry of the password results in the 
man> prompt. The
Maintenance password is:
{ ETRACE}
The remote monitor feature is intended for use on/y under the
guidance and instruction by authorized personnel from 
VODAVITechnical Support. 
Cufe and caution must be observed when
using this feuture us permanent damage to the softwure struc-
ture can occur.
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Remote System Monitor
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Help Menu (3)
A convenient Help Menu is provided by typing [?I, then pressing [Enter]. The following displays:
Figure 4-4: Help Menu
Dump Memory Data
Three options allow the memory structure to be dumped for viewing. The three options are entered as
follows:
c [c] -Dump CO Line memory structure
s [s] -Dump Station memory structure
d [a] [a] -Dump a memory address structure
The data obtained from these commands is in hexadecimal format and is used primarily for 
manufacturer-
level support.
[ctq + c uborts t/w Dot0 Dump und returns to the
man> pomp t.
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Remote System Monitor
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Event Trace Mode
The T command enables and disables the STARPLUS Triad-S system Trace mode. While the trace mode is
enabled events for the trace desired displays on the monitor, printer or PC connected to the 
STARPLUS
Triad-S system. To view the current status of the trace mode type [T] at the man> prompt, the
following screen displays:
Figure 4-5: Trace Mode Status
1To enable an Event Trace, type t (space bar).
2Indicate type of trace desired [d], where d is determined as follows:
B = Board event trace (traces events associated with PCB)
M = Miscellaneous State event trace
P = Pulse Coded Modulation (PCM) traces events associated with voice communications.
C = CO Line (LCOB) States (traces events associated with CO Line activity)
S = Station (STA) States (traces events associated with Station activity)
E = Error Messages (traces error messages)
Q = Queue (QUE) Events (traces queuing events, i.e., DTMF receiver, UCD, LCR, etc.)
D = Device Command (traces commands to peripheral devices).
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Remote System Monitor
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3Enter the specific board, CO line or Station number of the trace desired or type [all], if
all boards, CO lines or Stations events are desired.
001-012 = CO Line port
loo-131 = Station location
All = All Boards, CO lines or Stations
4Press [Enter] to enable the trace. A screen similar to the following displays:
Figure 4-6: Enable Event Trace
5To disable or turn off a particular trace mode, do not enter a specific board, CO Line or
Station Number (i.e., 
ts to disable station event trace).
To have event traces displayed on the screen, you must first exit the MONitor mode by typing x at the man>
prompt. After you exit the event(s), the trace begins as shown in Figure 4-7: Event Truce on the following
page-
Unless instructed by personnel at Vodavi Technical Support, do not leave
the trace mode enabled for extended time periods. The system dumps the
requested event(s) trace which may use up paper or fill memory buffers on
the collecting device. It is recommended that the trace events be 
disab/ed(turned off) for all event(s) traces before 
leav/ng the system site unless
otherwise instructed by Technical Support.
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							4-16Maintenance and Troubleshooting
Remote System Monitor
The Modify Memory Command is for engineering use only.Use of this command can alter or damage the Triad-S System operating
database which can result in system malfunction. If this occurs, it is necessaryto power the system down and re-initialize the database, then complete/y
reprogram the customer data.
Exit the Monitor Mode
The Exit command terminates the current Monitor enable/disable session. If Event(s) Trace was or is still
enabled, event records display only after exiting the 
MONitor mode. The Exit command format is:man> X
\
sta 100:State- DIAL-TONE.Evt- Dial Pad(25).Data-7
Sta 100: State- DIALING, F&z= Dial Pad (25). Data-5
Sta 100: State- DIALINQ, Evt- Int Page (69). Data-S
Sta 100: State- PAGING, Evt- Dial Pad (25). Data-3Sta 100: State- PAGING, Evt- Dial Pad (25). Data-9
Sta 100: State- PAQING, Et- Dial Pad (25). Data-5
sta 100: state-PAGING, Evt- Dial Pad (25). Data-Ssta 100: state-PAGING, Evt- Dial Pad (25). Data-7
sta 100: state-PAGING, Evt- Dial Pad (25). Data-4sta 100: State- PAGING, Evt- Dial Pad (25), Data-3
Sta 100: State- PAGING, Evt- Dial Pad (25), Data-9
Sta 100: State- PAGINGS, Evt- Dial Pad (25). Data-9sta 100: state- PAGING, Evt- Dial Pad (25). Data-9
sta 100: State- PAGING, EWt- Dial Pad (25). Data-7
Sta 100: State- PAGING, Evt- Dial Pad (25,. Data-11
Sta 100: State- PAGING, Evt- Dial Pad (25). Data-3
Sta 100: State- PAGING, Evt- Dial Pad (25). Data-2
Sta 100: State- PAGINQ, Evt- Page T/O (150). Data-0sta 100:State- MISC-TONE.Evt- Dial Pad (25). Data-4
sta 100:State- PISC-TONE,Evt- Dial Pad (25). Data-9
sta 100:State- MISC-TONE,Evt- Key Data (26). Data-32
sta 100:state-MISC-TONE, Evt- Man Key (145). Data--l
State- MISC-TONE,Evt- On Hook (17). Data-O/
Figure 4-7: Event Trace
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STARPLUS Triad-S installation Manual